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Continental Airlines Passenger Reviews and Continental Airlines Customer Trip Reports



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Continental Airlines customer review :  27 June 2011 by T Burwell   (USA)

 

Trip Rating : 1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

This was our first time and our last time flying Continental. We had planned this vacation for 4 months and was very excited until the nightmare begin with continental airlines. We left first flight on time, then arrived at our connecting flight in 3 hrs instead of the 2 hrs as schedule. Missing our connecting flight due to flight being longer. Continental never tried to offer us another flight to final destination on the same day-but did say we could fly out 1 day later. We stayed in the Houston airport for 8 hrs on standby flights with 25+ others with no assistance from continental going from gate to gate with no direction . Until finally we demanded that we be confirmed on some flight or a refund. The customers service was not helpful/friendly at all. After being confirmed all our times had changed for arrival back home. Coming back they cancel our fight so we spent another 8 hrs waiting until continental put us on another airlines - we flew out of way and waited again. The fill in airlines treated us much better than Continental. We lost 1 day of our planned vacation - 1 day from work due to not be able to arrive as schedule. We were very dissatisfied with continental service. Actually we were treated better by the Continental foreign country airlines customer services than the USA customer service.


Continental Airlines customer review :  27 June 2011 by Selim Yalvac   (USA)

 

Trip Rating : 3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Houston-Sao Paulo-Houston. Fully loaded planes (767-300) with on time departure and arrival but extremely bad service. Flight attendants disappeared after serving dinner never to be seen again. If you want water you have to get up and get it. I pushed the flight attendant button so many times that I gave up. Breakfast: 4 pieces of fruit, a soggy croissant, jam and coffee that tasted like dishwashing water.


Continental Airlines customer review :  26 June 2011 by David Davis   (USA)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

It was another miserable experience with Continental. We arrived at the Cozumel airport 2 hrs early, then stood a line in the lobby for 1.5 hrs as 2 or 3 Con people checked in an airplane full of international travellers. We arrived at Bush International 5 mins late, then sat on the runway for 20 mins waiting for a gate to open. We rushed to the gate only to find the times continually pushed back so that the plane ultimately took off at midnight rather than 19.30. It had been held in El Paso because the temperature was 107-the Embraer was rated to take off at 104 or less.


Continental Airlines customer review :  14 June 2011 by C Laterza   (USA)

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

EWR-DUB, CDG-EWR. Check in at Newark with ong lines. Dinner after take off wasn't too bad, they had to reset the AVOD twice making my movie restart to the beginning. Light breakfast before landing. Trip home from CDG as good, drinks and pretzels after take off then meal, which was very good. Staff came around with drinks throughout flight. Landed on time and customs quick at EWR. Baggage was left in CDG due to security reason" and was sent to my house the next day. Overall, service was great but the price was a little high compared to our other options.


Continental Airlines customer review :  2 June 2011 by Elizabeth Bemis   (USA)

 

Trip Rating : 2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Trip to Las Vegas from Indianapolis. Had a stop-over in Cleveland, Ohio. On the trip home our flight out of Cleveland was cancelled and we were told we could not get a flight until Sunday. This was Indy 500 weekend, so we figure they sold our seats for $. We were sent home by a 5hr hour bus ride. Onboard seats are small and leg room so little, that even though we are both slender, we were very uncomfortable. We won't choose this airline again, nor will we recommend it to others.


Continental Airlines customer review :  2 June 2011 by B Adams   (Thailand)

 

Trip Rating : 2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

On the flight from LA to Houston no one checked hand carry luggage. Some bags should have been checked and stored in baggage compartment - the number of hand carried items were excessive leading to no storage space overhead in your selected seats. When I asked for help, staff was not interested.


Continental Airlines customer review :  1 June 2011 by N Sheppard   (UK)

 

Trip Rating : 1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Rudest staff ever encountered on an airline - staff were surly, sarcastic and very unfriendly. I was ignored by one of the hostesses when I requested a newspaper from her trolley as she was in so much of a rush to get up the aisle due to the fact that they were late boarding the plane. Food tasted like the sort of food you got on planes 20 years ago - inedible pasta, a limp salad and a stale bread roll does not make an appetizing meal.


Continental Airlines customer review :  29 May 2011 by Doreen Davies   (UK)

 

Trip Rating : 4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The in-flight service on Lima - Newark flight was dismal. Our row was overlooked when the meal was served. When I went to ask for our meal there was no apology and I was left with the feeling that I had inconvenienced the flight attendants. When I went to queue for the lavatory I also informed the flight attendant that the mother sitting alongside us would like some milk for her child. A hand emerged from behind the curtain with a cup of milk for ME to take to the mother. I didn't mind taking the milk but it's surely part of the flight attendant's duties to see to passengers' needs. We had one and a half hours to make our connecting flight to Heathrow. We didn't make it. Why does Continental put passengers under this kind of pressure knowing that you now have to wait for your luggage , go through immigration and check in your luggage again? The booking of a later flight (9hrs later) was dealt with in a disorganized and indifferent manner. When I asked if food vouchers would be given the supervisor at first said "No" then a grudging "Give them $8". The flight attendants on the Newark - Heathrow leg were friendly and efficient. Wish there were more like them!


Continental Airlines customer review :  25 May 2011 by J Segal   (USA)

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PHX-IAH-MSY, economy. Both flights completely full, and both on time. Seating tight, but managed ok. Very little leg room, thankfully seats have limited recline. FAs made frequent drink runs. All in all, decent trip.


Continental Airlines customer review :  24 May 2011 by M Tran   (USA)

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

EWR-HKG on B-777. New airplane, IFE really good. Crew polite and helpful. Food was nowhere to compare with most Asian or European carrier.


Continental Airlines customer review :  23 May 2011 by N Goodwin   (UK)

 

Trip Rating : 10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

London-Houston on B777. Crew were great, half full cabin. Aircraft was clean, lie flat seat very comfortable, food tasty. Large PTV. An added bonus was that in Houston I did not have to collect my bag for the onward flight to Panama and there was a special immigration queue for connecting passengers, which meant I was back airside within 15 minutes of landing.


Continental Airlines customer review :  22 May 2011 by U Senapati   (UK)

 

Trip Rating : 2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Manchester-Newark-Grand Rapids. Online check-in did not work. B757-200 old, noisy airplane for long haul. Inefficient, scruffy looking, rude staff. Alcoholic drinks charged for. Horrible sub-standard meals. US immigration staff at Newark airport nice. Flight from Newark to Grand Rapids delayed due to tech fault. Only soft drinks served on 2 hour flight. Overall terrible experience.


Continental Airlines customer review :  19 May 2011 by G Perez   (USA)

 

Trip Rating : 2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Delayed and stranded! First we it was going to be 6pm so we arrived at SFO at 4pm to learn that flight was delayed 40 min. The second delay notice came as 7.40pm. We were exhausted after a 5 hour long drive and finally relieved when boarding started somewhere around 7pm. But then there was a problem with the pilot. We were inside what was a smelly and hot aircraft for nearly an hour until the pilot came and started the engine. Then it began to cool down but had to wait another half an hour to start the trip. Finally it was 2am when we arrived at Houston. Was a lot of waste of time for a four plus hour trip. The only good thing was the cabin crew.


Continental Airlines customer review :  18 May 2011 by A Almarza   (USA)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Horrible experience yesterday at Newark! Our flight was moved four times to a different gate, and then cancelled - no explanation. Customer service was appalling and abrasive, and I was even threatened with the Port Authority Police when I demanded to know the reason for the cancellation. At the end I had to sleep at the airport after a long international trip. Please save yourself the aggravation and book your next flight with a real airline!


Continental Airlines customer review :  17 May 2011 by L Arev   (Canada)

 

Trip Rating : 4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

EWR-BOG-EWR, flight used to be on a 757-200. The 5 hours flight was comfortable enough. Within years it all went down. No Business first, then no B757. Now the B737-500 to 800 are cramped, small and not convenient for such international flight.


Continental Airlines customer review :  17 May 2011 by J Hammond   (USA)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I missed a flight because my first flight was delayed - they couldn't book me till the next day and didn't pay for any hotel accommodation. They had 2 representatives to take care of a line of about 40 people, all who had missed flights. One of the representatives was designated to "elite members" but then the other worker began taking elite members only too. This left no one for the other 40 of us!


Continental Airlines customer review :  17 May 2011 by T Nahar   (India)

 

Trip Rating : 1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Extremely poor customer service for Newark-Mumbai flight. The flight was heavily overbooked and instead of helping the customers with other available options, the attendants were screaming at them. Even on volunteering to go by an alternate route, I was not given a boarding pass on time for the alternate flight. The attendants were rude and refused to answer my queries.


Continental Airlines customer review :  15 May 2011 by G Whelan   (UK)

 

Trip Rating : 5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

TPA-EWR-LHR. Check in a joke. Not obvious what was what. Self checkin was confusing and required help, from someone who didn't look like they were employed at the airport, but were still behind the desk. At the gate they had part-timers who were not very good at crowd control. Flight delayed due to bad weather in Newark and we were getting updates every 30 minutes until about 2 hours, then nothing for another 2 hours until departure announcement, by that point most passengers had rescheduled, including me. Staff at the desk to reschedule were fantastic and had a good chat. They put me on the one the next morning which was full and had drinks but not much else. EWR-LHR was on a 757, tiny plane, fully booked and every seat had a power adaptor in the footwell so uncomfortable. Only managed about 30 minutes of sleep from the collection of trays to the lights being turned back on. They also hadn't seated a young daughter with her father, so required a voluntary seat change, I don't see how that situation even arose?


Continental Airlines customer review :  9 May 2011 by E Klein   (USA)

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-EWR. Incredibly slow check in (took over 1 hour) - about 4 open desks, 1 of which was for Business. When this early in the morning, you don't want to be waiting for more than an hour in a line! Onboard, all was good, meals average, but the aircraft was quite clean, tidy and with personal AVOD system.


Continental Airlines customer review :  2 May 2011 by Alan Wan   (UK)

 

Trip Rating : 7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-EWR, EWR-MSY and MSY via IAD to LHR. Most flights on time. Onboard IFE was very good for a US carrier. Food not brilliant but our expectations were low in the first place. FA efficient and friendly enough.




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