Continental Airlines Customer Reviews and Continental Airlines Trip Reports

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CONTINENTAL AIRLINES customer review :  3 November 2009 : by S Koenig   (Brazil)

Miami-Ottawa, with change of planes in Newark. Economy class. On the first flight, we were served a meal, not just a snack. When we arrived in Newark, on a rainy afternoon, attendant at the gate said our flight to Ottawa had been canceled and we were booked on a flight for the next morning. Attendant at the "customer service" counter said we would be on our own for a hotel since the cancellation was weather-related (while there were flight delays, likely due to planes not arriving from other locations, there were very few actual cancellations). When I said that was not acceptable, he said we could take it or leave it and finally just left, saying he didn't want to talk with me anymore. We went to other service counters and got one of us confirmed on a flight for that night, but no offer to find another routing, even with a connection (when I asked about flying from another area airport they said we could go to Laguardia by our own means and take an Air Canada flight but they could give no info on getting to Laguardia and said we might get bumped from the AC flight). When I went to the customer service desk again later, we both managed to get booked on a 9 p.m. flight (which finally left at midnight).

CONTINENTAL AIRLINES customer review :  2 November 2009 : by E Smith   (UK)

EDI-EWR-EDI flight was perfectly fine. Only irritations were that despite doing the ESTA thing before checking in online, I then had to do it again when doing the online check-in, and then found out that I'd wasted my time as the check-in girl did it yet again at the airport. Also, despite checking in on the stroke of 24 hours in advance, I couldn't change our allocated seats. Outward was on time and the food was perfectly decent. The staff seemed pleasant enough. Coming back, couldn't get seats together when checking in 24 hours in advance, which I found hard to believe. The way back was delayed 3 hours due to lightning, but other than that it was fine, again with nice enough staff. Maybe we were lucky, but on this showing, I would be happy enough to travel with them again.

CONTINENTAL AIRLINES customer review :  26 October 2009 : by Alexandre Todorov   (USA)

Saint Louis-Newark-Geneva. Very friendly and helpful staff at STL check in. Quickly downhill from there. Dirty planes (all legs of trip), damaged seat with no possibility of change. Flight late leaving STL after waiting one hour on tarmac. Totally unhelpful staff in Newark, despite promises of assistance to passengers with tight connections (due to airline's own lateness). Makes CDG look good. And thanks for the warning I could miss my Newark-Geneva connection, received while I was on my way to Newark. On arrival in Newark, rushed through airport (despite promises of assistance), but found plane doors closed (despite promises, etc, etc.). "Lucky" enough to catch connection because plane departure delayed due to a clogged toilet. Seat assignment changed without notice despite early reservation and checking in two hours before departure in STL. On Newark-Geneva leg, dealt with attendants thinking they are cool and hip, but were just plain rude. Returning on same airline two days from now and frankly not looking forward to it. Current opinion is avoid this airline if you can. Or as they say, "we realize you have a choice..."

CONTINENTAL AIRLINES customer review :  24 October 2009 : by Steve Wurtz   (USA)

Newark-Tokyo and back. The plane was newish B777 with a good inflight entertainment system with AVOD. The flight to Tokyo was good. About half the crew were Japanese/Asian and they were efficient and didn't have any sort of attitude. The food was decent. Everything was the same on the flight back, except for one or two of the flight attendant who I saw exhibit very haughty attitudes towards the passengers.

CONTINENTAL AIRLINES customer review :  22 October 2009 : by S Leal   (UK)

On a long haul flight we had no choice of meal and you had to pay if you wanted an alcoholic drink. Also, despite booking flights at same time my husband and I were not allocated seats together. This was the case for other passengers too. Some of the FA's were surly and quite rude in the way they spoke to passengers.

CONTINENTAL AIRLINES customer review :  19 October 2009 : by Glenn Dy   (China)

Flew Continental Airlines from Seattle to Orlando via Houston, Texas. Meal service was thankfully provided as it was an early flight out of Seattle and a bite was more than welcome that time. Crew was professional, chatty at times even when the closest passenger seated near the galley was trying to get some sleep. Their IFE was outstanding, didn't expect that they have it. From Houston, while waiting for some passengers inside the plane, the temperature inside the plane was getting to be unbearably hot as I believe the airconditioning wasn't really turned to balance the heat from outside and I heard people complaining already. Despite this inconvenience, I would still fly Continental especially if the continue to offer competitive rates. I still think though that they maintain eye contact with their passengers especially when they are directly talking to them to show their interest.

CONTINENTAL AIRLINES customer review :  19 October 2009 : by David Worcester   (UK)

Tampa to Houston to Seattle in First. No lounge access because not on an international flight but apart from that the service was excellent. A meal and drink was served to both Houston and Seattle and on the return from Seattle breakfast was served. Also they served a cookie and milk before landing in Houston. Just drinks to Tampa but all the crew were friendly and the flights were on time.

CONTINENTAL AIRLINES customer review :  16 October 2009 : by E Conrow   (USA)

Jacksonville Fl. to Manchester UK via Newark, and the most horrible flight experience. The planes were all very dirty inside. The only redeeming feature was the entertainment screen for each seat, and that worked fine on the outbound flight but failed on the way back (though it was working fine at first until the stewardess decided to reboot the whole system because a few were having problems, which of course crashed the whole system.). Also the food was terrible. I'll gladly spend a little more next time to have a better experience. Only fly this airline if you get a very good deal and expect to have a bad experience then you'll be OK. Otherwise spend a little more for a better experience on another airline.

CONTINENTAL AIRLINES customer review :  8 October 2009 : by J Sowmy   (UK)

London-Houston-Seattle. The most terrible service I have seen on any airline. As mentioned in many of the other reviews here, passengers are an inconvenience. The staff that served this flight were curt, sarcastic and rude. God forbid if you ask for even a glass of water between their scheduled meals. Clearly saw discrimination in terms of courtesy shown to American and non-American passengers. On the return trip, the ground staff at Seattle, an even bigger joke! We reach the airport check-in counter and the female says 'you know, you need a visa to travel' without even checking the passport properly. So we got through immigration by being invisible, is it?

CONTINENTAL AIRLINES customer review :  6 October 2009 : by M Barton   (UK)

MAN-EWR-IAD in Economy. The plane was new and the entertainment system good, those are the only reasons I've given Continental even 1 point. I don't believe I've ever had such poor service from an airline. The passengers were just an inconvenience for the surly, gum chewing staff who as far as I can see spent the flight organising their social lives. What a miserable bunch. I ended up on this airline on a codeshare with Delta and on the basis of this flight I would never book Delta again, and, if I had to choose between flying Continental and staying at home I would be seeing a lot more of England!

CONTINENTAL AIRLINES customer review :  5 October 2009 : by James Wallace   (USA)

SFO to FLL in economy. The first plane had DirecTV with about 80 channels but they charged $6 for the service. They served cereal, banana and a muffin for free on the flight to Houston. Houston to Ft. Lauderdale, they served a small sandwich, no individual televisions but pop- down screens around the cabin with a movie. No electrical outlet on this 737-800/900. Flight attendants friendly and professional and value for the money excellent. I paid $225 for this round trip flight.

CONTINENTAL AIRLINES customer review :  29 September 2009 : by Pascal van Dijk   (Netherlands)

Worst airline experience ever, as far as desk service concerned. In spite of reservations, no seats together, so that my little daughter was almost forced to sit all alone in the plane, rows apart from her parents. My suggestion: if you can use another airline, do it. It can never be worse.