Continental Airlines Customer Reviews and Continental Airlines Trip Reports

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CONTINENTAL AIRLINES customer review :  19 January 2010 by Margaret Mawdsley   (UK)

Manchester to Newark on Boxing Day, 2 couples. No in-flight entertainment, no explanation nor reason for this. Had we known we would have taken extra reading material on board. Cabin crew less than friendly, not the care we have been used to as regular passengers with Continental. Return on January 2nd and although seats were booked in February we found ourselves spread throughout the plane with no chance of being moved together. Again crew were not the most obliging people. Coffee machine was broken so had to make do with an excuse for tea. Had this been our first experience with Continental it would have been the last.

CONTINENTAL AIRLINES customer review :  14 January 2010 by K Wadhwani   (USA)

EWR-HKG. This was a new interior flight with a flat bed. Unfortunately our entertainment system was down and the FA tried resetting it several times but could not get it on and this is the most important thing when you travel on such a long flight. I think someone should be responsible to check AVOD are in working condition beforehand. The attitude of FA's - I have never come across such rude flight attendants. Food was basically thrown on the table with an unhappy attitude.

CONTINENTAL AIRLINES customer review :  14 January 2010 by I Dumitru   (Canada)

Just got back yesterday from my trip to China. A 13 hour flight - being with my wife, they gave us seats apart at the check in. On the plane I asked 3 times for help in accommodating two seats together and one time I was laughed at by the service manager as being too serious and sad and she tried for just a few seconds asking people to switch seats unsuccessfully. The next two times when I asked again for two seats together I was just ignored. My seat neighbor was hit by the flight attendants 3 times by the food cart with a little just a slight sorry from the attendants. Flight attendants disappear after the meals are served, they get long breaks, it is very true. They also talk to passengers very abruptly.

CONTINENTAL AIRLINES customer review :  13 January 2010 by Paula Loguda   (USA)

F cabin Cabo to EWR. Shame on CO for operating this international or transcontinental 5 hr flight in such a shabby way. No pillows. No blankets "used" on the way down and dirty. No pre departure beverage service. Tray table dirty. Dinner was meager burrito or fish.No salad or dessert. They ran out of the burrito pushing the final 6 pax into fish. Wine poured after all meals served and tray pick up began while all were still eating. No coffee or additional beverages served. Overhead movie screen so dark we couldn't view it. This is a one star experience.

CONTINENTAL AIRLINES customer review :  12 January 2010 by S Wilby   (UK)

MAN-EWR return. The weather was the major problem on both our flight days which the airline can do nothing about. However, does this airline have a policy of no communication with it's passengers? Not one announcement was made at Manchester though other airlines were updating passengers over the tannoy all morning. The first announcement was made when we had boarded the plane to tell us that the airport was now closed and we had to sit there waiting for further announcements. They gave us half a cup of water and put the TVs on (no charge for headsets which is disgusting on transatlantic flights anyway). There was no choice of food as they had run out by the time it came to our row - I had 2 packs of lettuce for my lunch (I have never been so hungry on a flight before). Staff seemed stretched and were not often around. Return flight even worse - no communication apart from the screen saying 3 hours late but not updated. Gate number disappeared from screen, no plane at original gate allocated and no-one to ask (of course). Only enquiry desk had at least 40 people in queue all the time - queued for 45 mins and still did not get to the front when we started boarding - by now 4 hours late. All were sat on plane when we were told it had been de-commissioned and we had to get off and would be on our way on the new plane in 'less than 45 minutes' - we all knew that was a lie. Requests for drinks were refused. 1.5 hours later we were on another plane. We were offered 1 free drink! Food terrible again so nothing to eat - helped with the diet after the cruise we had been on. Stuck on plane another 1.5 hours at Manchester as we could not get a gate when landed though other planes that landed after us got one before us. Will never use Continental again. They need to realise passengers need to be informed what is happening not just ignored

CONTINENTAL AIRLINES customer review :  11 January 2010 by Ernest Gutierrez   (USA)

SJU-EWR in First. Soon after boarding attendant distributed snack bags of walnuts to the passengers. There being no occupant in the seat next to me I assumed that both of the two walnut bags that she had placed on the pull out tray were for me so I consumed them. A few minutes later that same attendant stopped next to me in the aisle and asked me, in a challenging, hostile tone and with a frown on her face: “Did you eat both bags? One was meant for the other passenger.” I replied that there was no passenger in that adjacent seat, to which she snapped back, nodding toward the rear of the cabin and continuing in a hostile tone “They just boarded.” She then moved away. After that exchange, among the expressions of amazement about the attendant’s behavior that followed from the passengers around me, the most vocal was from the gentleman directly across the aisle, in seat 2C. Upon expressing his surprise and disapproval of her behavior toward me, he tossed me his unopened bag of walnuts, suggesting that I give them to her to replace the disputed bag. As she passed by me again I offered her that bag of walnuts, with the statement: “Here are some walnuts for that other passenger. But, I do not appreciate your chewing me out”. Although dismissive of my offer, she accepted the walnuts and then moved on. That was the first opportunity that she had to apologize to me for her rudeness. Later, when she offered bread rolls during the lunch service, and then coffee, we had a couple of more or less pleasant exchanges, involving my saying “thanks” and her replying “you're welcome”. However, the apology never came. Also, the passenger whose walnuts I had been challenged about consuming failed to appear, the adjacent seat remaining empty for the entire flight.

CONTINENTAL AIRLINES customer review :  10 January 2010 by Eugene West   (USA)

EWR-BOM in Business class. EWR President Club is truly pathetic. No food and now they charge US$9 for "premium drinks". They must be desperate. As expected, nothing special during the flight. Very average service in a cabin with outdated, tired seats and unattended toilets. Food good enough but not excellent. It is a shame that US does not have a good airline any longer.

CONTINENTAL AIRLINES customer review :  10 January 2010 by Kevin Shepard   (USA)

I was told to give up my reserved seat, as I was seen as 'not appropriate' to sit to the young woman beside me. I am a father and a professional and was amazed at the lack of tact and common sense of the flight crew. I complained, and for my troubles, I was granted an entire email full of apologies. When my luggage is late, I get flight discounts, but when I am embarassed and displaced for 12 hrs, I get an email? I don't blame all of the airline for the one attendant's actions, but the response to my complaint reflects the airline in its entirety.

CONTINENTAL AIRLINES customer review :  9 January 2010 by J Lemon   (USA)

LFT-IAH-LAX on Christmas Eve. LFT to IAH via Continental Express ERJ-145XR. Friendly flight attendant but no inflight service due to weather. IAH to LAX via B737-800. Excellent cabin service with a cold plate snack and good red wine. Complimentary DirectTV offered but I can never find the music only channels. LAX-IAH-LFT on New Years Eve. No problem with regard to clearing TSA security at LAX. We had passes for the Presidents Club at LAX and the staff were very gracious and most helpful. LAX to IAH via B757-300. Again excellent cabin service with a tasty hot sandwich, soup and very good red wine. Minimal inflight entertainment. And then the trip took a big turn for the worse: Nearly four hour delay from IAH to LFT via Continental Express ERJ-145. Repeated changes to departure time, which meant we did not have enough time to catch a later flight which departed on time (no word of this mentioned by CoEx gate agents). At one point we boarded only to be told to deplane a short time later. Continental's Presidents Club staff at IAH would not admit us even though I'm a Platinum Elite and had used their club earlier at LAX. Reason for delay given: no co-pilot available. This has happened before. Continental's mainline operation is quite good for a domestic US carrier - however, their Continental Express product operated by ExpressJet appears to be experiencing more and more problems. We ended up missing a big annual New Years Eve party due to our very late arrival into LFT.

CONTINENTAL AIRLINES customer review :  8 January 2010 by J Aaron   (USA)

LAS-EWR-MDT Las Vegas to Newark an uneventful red-eye. 737-900 was equipped with overhead screens. Went to the President's Club. When walking down the jetway for Dash 8 to Harrisburg (operated by Commutair), we noticed a blizzard had started. Once on the plane, snow was pretty severe. The captain told us we would still go on time, but had to be de-iced. While in line for de-icing, we were told we had to go back to the gate for more fuel. After getting to the gate, the pilot and co-pilot unloaded their bags from the storage area, announced the flight was cancelled and literally ran off the plane. With the help of employees in the President's Club, we were re-booked and received good guidance. We arrived in Harrisburg 6 hours late.