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Continental Airlines Customer Reviews and Continental Airlines Trip Reports
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CONTINENTAL AIRLINES customer review : 19 January 2010 by Margaret Mawdsley (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Manchester to Newark on Boxing Day, 2 couples. No in-flight entertainment, no explanation nor
reason for this. Had we known we would have taken extra reading material on board. Cabin crew
less than friendly, not the care we have been used to as regular passengers with Continental.
Return on January 2nd and although seats were booked in February we found ourselves spread
throughout the plane with no chance of being moved together. Again crew were not the most
obliging people. Coffee machine was broken so had to make do with an excuse for tea. Had this
been our first experience with Continental it would have been the last.
CONTINENTAL AIRLINES customer review : 14 January 2010 by K Wadhwani (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
EWR-HKG. This was a new interior flight with a flat bed. Unfortunately our entertainment
system was down and the FA tried resetting it several times but could not get it on and this
is the most important thing when you travel on such a long flight. I think someone should be
responsible to check AVOD are in working condition beforehand. The attitude of FA's - I have
never come across such rude flight attendants. Food was basically thrown on the table with
an unhappy attitude.
CONTINENTAL AIRLINES customer review : 14 January 2010 by I Dumitru (Canada)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Just got back yesterday from my trip to China. A 13 hour flight - being with my wife, they
gave us seats apart at the check in. On the plane I asked 3 times for help in accommodating
two seats together and one time I was laughed at by the service manager as being too serious
and sad and she tried for just a few seconds asking people to switch seats unsuccessfully.
The next two times when I asked again for two seats together I was just ignored. My seat
neighbor was hit by the flight attendants 3 times by the food cart with a little just a slight
sorry from the attendants. Flight attendants disappear after the meals are served, they get
long breaks, it is very true. They also talk to passengers very abruptly.
CONTINENTAL AIRLINES customer review : 13 January 2010 by Paula Loguda (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
F cabin Cabo to EWR. Shame on CO for operating this international or transcontinental 5 hr
flight in such a shabby way. No pillows. No blankets "used" on the way down and dirty. No pre
departure beverage service. Tray table dirty. Dinner was meager burrito or fish.No salad or
dessert. They ran out of the burrito pushing the final 6 pax into fish. Wine poured after all
meals served and tray pick up began while all were still eating. No coffee or additional
beverages served. Overhead movie screen so dark we couldn't view it. This is a one star
experience.
CONTINENTAL AIRLINES customer review : 12 January 2010 by S Wilby (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
MAN-EWR return. The weather was the major problem on both our flight days which the airline
can do nothing about. However, does this airline have a policy of no communication with it's
passengers? Not one announcement was made at Manchester though other airlines were updating
passengers over the tannoy all morning. The first announcement was made when we had boarded
the plane to tell us that the airport was now closed and we had to sit there waiting for
further announcements. They gave us half a cup of water and put the TVs on (no charge for
headsets which is disgusting on transatlantic flights anyway). There was no choice of food as
they had run out by the time it came to our row - I had 2 packs of lettuce for my lunch (I
have never been so hungry on a flight before). Staff seemed stretched and were not often
around. Return flight even worse - no communication apart from the screen saying 3 hours late
but not updated. Gate number disappeared from screen, no plane at original gate allocated
and no-one to ask (of course). Only enquiry desk had at least 40 people in queue all the time
- queued for 45 mins and still did not get to the front when we started boarding - by now 4
hours late. All were sat on plane when we were told it had been de-commissioned and we had to
get off and would be on our way on the new plane in 'less than 45 minutes' - we all knew that
was a lie. Requests for drinks were refused. 1.5 hours later we were on another plane. We
were offered 1 free drink! Food terrible again so nothing to eat - helped with the diet after
the cruise we had been on. Stuck on plane another 1.5 hours at Manchester as we could not get
a gate when landed though other planes that landed after us got one before us. Will never use
Continental again. They need to realise passengers need to be informed what is happening not
just ignored
CONTINENTAL AIRLINES customer review : 11 January 2010 by Ernest Gutierrez (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
First |
SJU-EWR in First. Soon after boarding attendant distributed snack bags of walnuts to the
passengers. There being no occupant in the seat next to me I assumed that both of the two
walnut bags that she had placed on the pull out tray were for me so I consumed them. A few
minutes later that same attendant stopped next to me in the aisle and asked me, in a
challenging, hostile tone and with a frown on her face: “Did you eat both bags? One was meant
for the other passenger.” I replied that there was no passenger in that adjacent seat, to
which she snapped back, nodding toward the rear of the cabin and continuing in a hostile tone
“They just boarded.” She then moved away. After that exchange, among the expressions of
amazement about the attendant’s behavior that followed from the passengers around me, the most
vocal was from the gentleman directly across the aisle, in seat 2C. Upon expressing his
surprise and disapproval of her behavior toward me, he tossed me his unopened bag of walnuts,
suggesting that I give them to her to replace the disputed bag. As she passed by me again I
offered her that bag of walnuts, with the statement: “Here are some walnuts for that other
passenger. But, I do not appreciate your chewing me out”. Although dismissive of my offer,
she accepted the walnuts and then moved on. That was the first opportunity that she had to
apologize to me for her rudeness. Later, when she offered bread rolls during the lunch
service, and then coffee, we had a couple of more or less pleasant exchanges, involving my
saying “thanks” and her replying “you're welcome”. However, the apology never came. Also,
the passenger whose walnuts I had been challenged about consuming failed to appear, the
adjacent seat remaining empty for the entire flight.
CONTINENTAL AIRLINES customer review : 10 January 2010 by Eugene West (USA)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
EWR-BOM in Business class. EWR President Club is truly pathetic. No food and now they charge
US$9 for "premium drinks". They must be desperate. As expected, nothing special during the
flight. Very average service in a cabin with outdated, tired seats and unattended toilets.
Food good enough but not excellent. It is a shame that US does not have a good airline any
longer.
CONTINENTAL AIRLINES customer review : 10 January 2010 by Kevin Shepard (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
I was told to give up my reserved seat, as I was seen as 'not appropriate' to sit to the young
woman beside me. I am a father and a professional and was amazed at the lack of tact and
common sense of the flight crew. I complained, and for my troubles, I was granted an entire
email full of apologies. When my luggage is late, I get flight discounts, but when I am
embarassed and displaced for 12 hrs, I get an email? I don't blame all of the airline for the
one attendant's actions, but the response to my complaint reflects the airline in its
entirety.
CONTINENTAL AIRLINES customer review : 9 January 2010 by J Lemon (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Domestic First |
LFT-IAH-LAX on Christmas Eve. LFT to IAH via Continental Express ERJ-145XR. Friendly flight
attendant but no inflight service due to weather. IAH to LAX via B737-800. Excellent cabin
service with a cold plate snack and good red wine. Complimentary DirectTV offered but I can
never find the music only channels. LAX-IAH-LFT on New Years Eve. No problem with regard to
clearing TSA security at LAX. We had passes for the Presidents Club at LAX and the staff were
very gracious and most helpful. LAX to IAH via B757-300. Again excellent cabin service with
a tasty hot sandwich, soup and very good red wine. Minimal inflight entertainment. And then
the trip took a big turn for the worse: Nearly four hour delay from IAH to LFT via
Continental Express ERJ-145. Repeated changes to departure time, which meant we did not have
enough time to catch a later flight which departed on time (no word of this mentioned by CoEx
gate agents). At one point we boarded only to be told to deplane a short time later.
Continental's Presidents Club staff at IAH would not admit us even though I'm a Platinum Elite
and had used their club earlier at LAX. Reason for delay given: no co-pilot available. This
has happened before. Continental's mainline operation is quite good for a domestic US carrier
- however, their Continental Express product operated by ExpressJet appears to be experiencing
more and more problems. We ended up missing a big annual New Years Eve party due to our very
late arrival into LFT.
CONTINENTAL AIRLINES customer review : 8 January 2010 by J Aaron (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
LAS-EWR-MDT Las Vegas to Newark an uneventful red-eye. 737-900 was equipped with overhead
screens. Went to the President's Club. When walking down the jetway for Dash 8 to Harrisburg
(operated by Commutair), we noticed a blizzard had started. Once on the plane, snow was
pretty severe. The captain told us we would still go on time, but had to be de-iced. While
in line for de-icing, we were told we had to go back to the gate for more fuel. After getting
to the gate, the pilot and co-pilot unloaded their bags from the storage area, announced the
flight was cancelled and literally ran off the plane. With the help of employees in the
President's Club, we were re-booked and received good guidance. We arrived in Harrisburg 6 hours late.
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