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Continental Airlines review - by Paul Arthur
30 November 2006
BHX-EWR-BHX. Checked in online. Service on the way out was efficient and
friendly with good food and plenty of drinks offered. Arrival at Newark
was quick and efficient. Coming back was somewhat different. Baggage
drop off at Newark was not well organised, or signposted. The service
was a little abrupt and not as polite on the way back with some
difficulty to get drinks. The one spoiler for me was the insincerity of
the "Thank you SO much for travelling Continental today, and we look
forward to assisting you with ALL of your travel plans in the future
(this is the best bit!) and we would like to congratulate you on your
wise choice in using Continental for your flight today" what utter
rubbish. Does she really think I chose Continental for anything other
than cost and convenience of airport? Overall, I got a cheap seat, from
the most convenient airport, and at a convenient time. For the price,
and from a regional airport, you can't really expect seatback IFE, great
meals, free drinks and lots of toilets.
Continental Airlines review - by Peter Quaife
25 November 2006
Continental from the UK to Belize via Newark and Houston and had a
bicycle in my luggage. Continental said there would be a £10 surcharge
payable at check-in. At the UK airport they said there was no charge,
but when I changed planes in Newark, they told me that they don't take
bikes at all. I explained that they had already carried it from the UK,
but they told me I was lying and must have bought it it Newark. They
destroyed the documents I had proving they had carried the bike.
Eventually after arguing for several hours they agreed to take it if I
paid $400. They did the same on the return trip. Back in the UK I
complained, but Continental refused to return my money. I threatened
them with legal action with my travel agent as a witness, and my money
was returned immediately. I will never fly with Continental again.
Continental Airlines review - by Chris Derflinger
22 November 2006
EWR-CUN-EWR. Flights were above average for economy standards these
days. Crew were wonderful on both legs. The only thing that I can
complain about is the food. Continental states that they "feed" their
passengers, but the food is nasty. I would prefer they don't feed us
anything but pretzels, rather than making it sound like they serve good
food. On one occasion, the food was acceptable. For the most part,
however, the food is way below good standards. The aircraft were clean,
seats were comfortable.
Continental Airlines review - by Dennis Myth
9 November 2006
EWR-HKG and PEK-EWR. The equipment was 777 but looked like it was the
first one ever rolled out. Broken seat backs, non-functioning IFE, Air
vents leaking water, freezing cold. FAs seemed as if they were
performing community service rather than doing their jobs. The fare was
low, so I got what I paid for. In China, I flew Southern China and
Eastern China and the service was excellent in contrast to Continental.
Continental Airlines review - by Jeremy Brown
9 November 2006
A one way F ticket was £170 for MIA - Newark on Wed Nov 1. MIA was very
quiet, so check in and security were very easy with no lines. The 737
cabin was clean and comfortable. The mesh curtain between F and Y was a
clever security enhancement which should be adapted by ALL airlines. The
meal was an excellent shrimp salad or toasted sandwich together with a
very tasty beef soup. Cabin attendant serving the 8 F pax was slick and
very professional. An early departure led to an early arrival & a very
impressive service.
Continental Airlines review - by Stephen Marchetti
5 November 2006
HNL-LAS-SAN in Business First. Flew NWA from SAN-HNL and decided to return on CO to
compare service. I must admit the 767 on this route is a very nice plane. New and clean. Very good
seats and far better IFE than on NW. we were served a a snack which consisted of soup or a sandwich
or both if you wished. I chose the sandwich and it was certainly adequate in size and quality.
Bearing in mind that this is a 10:00 PM departure from HNL I think the cabin crew wants to get their
business done and usher passengers off to sleep so service was performed very quickly and
perfunctorily; nary a smile to be seen from this aging Houston-based crew.
Continental Airlines review - by Jeffrey Boen
5 November 2006
YVR-IAH: ok breakfast with several rounds of drink offered. Professional
staff. IAH-EZE: seat was relatively comfortable with good legroom. F/A:
a very unpleasant, drill sergeant like senior F/A. Doesn't seem like
she's enjoying her work. Food: lasagna or chicken. Tasteless and small
portion. "Breakfast": 5 slices of fruit and a croissant. Way too little
for a ten hour flight. PTV: 9 channels but the variety and choices are
still limited compared to some other carriers. GIG-GRU-IAH: again a very
unfriendly, senior F/A. Delayed take-off at GRU meant it took five hours
from boarding at GIG until take-off from GRU. IAH-YVR: CO's CEO brags
about serving "food at meal times" unlike other carriers. With the focus
on "meal times": on this 4.5 hour flight departing at 9pm we were served
besides drinks, only two small bags of peanuts. All the flights were
about on time except for GIG-GRU-IAH. Altogether I'm not impressed by
CO, and the long-haul flights were easily the worst I've had to endure
in my twentysome years of intercontinental flight experience because of
the poor attitude of the FAs and poor quality of food served. As a
SkyTeam elite member I'll avoid CO in the future.
Continental Airlines review - by Barry Kinsman
27 October 2006
In view of numerous shortcomings which seem to go on interminably, I
wonder if Larry Kellner (CEO who speaks to all passengers at the
commencement of every flight on the video screen) has ever bothered to
take the time to log on to this website? My experience recently flying
with a party of six on a 757-200 from Manchester-Newark-LA and returning
New Orleans-Newark-Manchester experienced virtually every shortcoming
already referred to on your website. IFE practically non-existent, food
virtually inedible, surly flight attendants and unhelpful allocation of
seats at check in on return flights.
Continental Airlines review - by Alejandro Canton
27 October 2006
Round trip from Panama City, PTY, to Halifax, YHZ, with a change of
planes in EWR. Both Boeing 737-800 and Embraer 145 (between EWR and YHZ)
were clean. But the service was not consistent in coach. One feature
film going up and two coming back. The entertainment did not follow the
program offered on the airline's magazine. Headphones had to be bought ,
but were not charged on the return leg, perhaps to make up for the
tardiness. Alcoholic beverages were sold. Special foods served first
on the return leg only. But, being a few of the airlines giving out
food, they get away with very dubious quality. While the Embraer is a
small plane, I have never experienced bigger toilets. Though bilingüism
is advertised, it seems to apply only to the ground services. FAs were
pleasant in all routes, especially one who brought me a rounded up
blanket to use as a pillow. This I had seen offered in-lieu of a pillow
on a Copa Airlines flight to Buenos Aires some time ago. Perhaps the
only downside was lack of punctuality , which makes me wonder what would
happen if you have to make a connection with another airline. I chose
to fly out of JFK for a future trip to Paris since I do not trust the
three hour time lap I was originally offered by Continental. I had
requested a wheel chair on the return trip. It was awaiting only in
Panama City. Still, Continental had the only one-stop flight on this
route and offered the best prices. I may fly with them again.
Continental Airlines review - by Diego Muller
22 October 2006
MEX-IAH in Coach: Very nice staff at the check in. Flight departed on
time. Aircraft looked clean and new. Crew was ok. I got the first
economy row, so had great legroom. Snack was nice. IAH-MCO in Coach:
Flight departed with a 2 hours delay, due to lack of crew. Aircraft also
looked very clean and new. Average seat, not a great legroom for a 6ft
10ins. The worst snack I've ever got: mini pretzels and that's all.
MCO-EWR in Coach: Flight on time, nothing special to say about crew,
aircraft, snack or anything else, just average.
Continental Airlines review - by Aaron Blinka
22 October 2006
IAH - MIA return in Economy. Checked in online, so didn't have to wait
for queue's at check-in. The outbound leg was great, and although I was
flying standby, by the time I arrived at the gate, the agents already
had me cleared for the flight and new boarding pass with seat assignment
waiting. They were probably the friendliest gate agents I have
encountered in several years. The fa's were professional, not overly
friendly, but did a great job. Small dinner was served, the usual
turkey sandwich with chips, etc. The return flight started with a rude
gate agent in MIA that was too busy to be troubled with a question. The
flight ended up being delayed over four hours due to weather in Houston.
However, the flight was made great with three very friendly and helpful
fa's. Some of the best I have seen from CO. And again, same small
meal, although this time it was "lunch". Although the meal portions in
economy are getting a bit smaller, they seem to be coming more
frequently, as I was served a meal on both flights that were just over
two hours long. All in all, CO is still the best choice for domestic US
travel.
Continental Airlines review - by Jan Perrin
12 October 2006
Gatwick to Newark and return. Very limited legroom, and I'm only 5ft
7ins. Surly cabin crew - one stewardess on return overnight trip bumped
all aisle passengers as she progressed! Meal was like mushy cardboard
and they had the nerve to growl "Five dollars!" when I requested a small
bottle of rouge, which arrived chilled! Any French passengers would have
rioted! As Bill Bryson says Continental Airlines review - suggested slogan Not
quite the worst, that honour being reserved for Delta in my opinion
Continental Airlines review - by Noel Vanstone
12 October 2006
LGW-EWR return Business First. 777-200 Staff friendly and attentive.
Food very good. Seat, although enough legroom at 55", looking like
what it is - an 8 year old designed affair. Two passengers had faulty
recliner. Entertainment poor, same as Coach. Two boring films, starting
at set times. Compared to other airlines (Emirates, BA, Virgin) it is a
poor product.
Continental Airlines review - by Gerry Jackson
7 October 2006
MSP-DFW-SJO return. Economy (FF ticket) on 737-800 had more padding in
the seat than many others so didn't get sore for at least an hour. Cabin
crew better than average. Hot meal wasn't too dry (chicken or beef
sandwich) and actually had some meat in it. Salad was fresh. (why does
it take 5 to 10 minutes to get the beverage after the meal is served?)
Security in San Jose said one cigarette lighter is okay!!! (they have
smoking lounge beyond security) but ditch it before trying to board in
the US. All in all good service, filling food and comfortable plane
(movie screen each 3 seats and the next one further away was easier to
watch than the close one and headsets were fresh wrapped if not new).
Continental Airlines review - by Peter Pomeranze
5 October 2006
Honoloulu-Guam Manila Business first service quite good Honolulu to
Guam. Very good food selection and decent entertainment. Crew seemed
tired but tried to be attentive. The whole service was quite pleasant
and the seats did very nicely for the 7 hour plus journey. Guam-Manila
in a tired 737 was just okay. Not great room and poor entertainment with
a pretty basic meal. Just a 3 hour flight so no point in complaining. A
good way to get from Honolulu to the Orient avoiding Narita.
Continental Airlines review - by Derek Head
5 October 2006
IAH-LGW in Coach. Surely these were the least friendly and least
helpful aircrew aloft. Not even a "hello" on boarding. Audio/video
quality pitiful. Meals and their service a joke. Having read the reviews
of travellers in business/first, it would seem that all the attention is
devoted up front. Clearly us peasants are just ballast. Never again.
Continental Airlines review - by C Van Dreumel
5 October 2006
MSY-IAH-BWI First Class. I like the special check-in and security lines
at the airport for First Class and EliteAccess. Onboard catering was
good. The plane was a 737-500, so didn't have any in-flight
entertainment. I enjoyed the selection of free magazines onboard.
Continental Airlines rates almost excellent with me!
Continental Airlines review - by Andrew Coogans
30 September 2006
GLA-EWR-PDX and PDX-IAH-EWR-GLA all in Economy. Checked in online the
evening before outbound flight, no queue at all at GLA to drop bag off,
airline security and check in staff among the friendliest I have ever
encountered. Efficient boarding, legroom adequate for transatlantic
journey. Crew were pleasant, not overly friendly. Vegetarian meal
available as ordered. Crew dealt with last minute medical emergency on
approach to EWR very professionally. Short wait for immigration, the
transfer was very efficient. CO's Boeing 737-800s have less legroom than
their 757s so EWR-PDX flight a little uncomfortable. Return flight long,
only a packet of pretzels on the IAH-EWR sector. Check in staff
efficient enough, but used SkyTeam Elite card to skip all the queues
encountered. Crew on domestic sectors seem a little "harsher" than on
international flights, on IAH-EWR were talking to passengers during the
safety demo, which I thought was unprofessional. 2 complaints - The
exact same vegetarian meal was served to me on all sectors offering meal
service. Quite tasty but it got boring.
Continental Airlines review - by Graham Jeffery
27 September 2006
Glasgow to New York Newark in Economy. Completely full plane. Smallish
757 aircraft made boarding and disembarking painless. Seats comfortable,
legroom adequate - better than Virgin/BA, not as good as United Economy
Plus. Food very unremarkable, the usual charge for alcohol.
Entertainment mediocre - small overhead screens. However the speed and
convenience of the service, avoiding having to go through Heathrow or
change planes at some other megahub is a major bonus. Cabin service
efficient and friendly both ways- no complaints. Continental's Newark
Terminal C very good - not overcrowded, not the usual scrum at
immigration, pleasant spaces to wait in with good range of
shops/catering, Airtrain then commuter train to Manhattan efficient.
For £400 return really can't complain and will definitely fly with them
again if the price is right. If Continental could sharpen up customer
service on the ground - long, long waits to check in at GLA, long waits
to reclaim bags at both ends, inefficient and vague check-in at Newark,
they really would have an excellent product.
Continental Airlines review - by Alex Clements
12 September 2006
London LGW to Newark EWR. Economy class. Check-in agent very friendly
and offered a number of seats to choose from. Boarded Boeing 757, and
flight attendants stood chatting not even glancing at passengers when we
boarded. After take-off offered a drink, gentleman sat next to me asked
if he could have the whole can of soda, flight attendant then said
abruptly "No" then said to colleague "people just want, want, want".
Then they came through with the meal, they didn't announce what the
choices where and when they got to my row the flight attendant just said
"chicken or beef" I enquired what was with the meals she said "its
chicken or beef" which I gave up trying to get further information as I
understood I was overstepping the mark by asking any questions. The
meal were small portions, and tasteless. One film was shown during the
7hr 45min flight from a 7" drop down overhead screen, followed by
numerous commercials and a 1980's comedy programme. During the flight
an announcement was made stating "the flight attendant button is for
emergencies only, if you want anything come to a galley area". Before
landing we received a snack box containing a warm sandwich, potato chips
and some chocolate which was actually quite nice. I fly transatlantic
twice a month, and found Continental Airlines to just do the bare
minimum. During the flight there was one flight attendant who was very
friendly and chatty, but the rest didn't enjoy their jobs.
Continental Airlines review - by Anna Jones
11 September 2006
My partner and I flew with Continental from LA to Newark and onto
Manchester, U.K. Overall I was very disappointed with the quality of
service they provided. My partner and I did not get the seats requested
and when asked whether we could sit together on the flights, was told by
a member of staff, 'I don't want you in my face'! The staff were
unfriendly and rude, not only at the check in desk but also on the plane
itself. Very disappointed with the lack of leg room and the fact that
the person in front of you can almost lie flat on top of you when they
recline their seat. My partner and I decided to eat at the airport
instead of on the flight since the meals they served were inedible. We
laughed when a tiny box appeared from above our heads showing only 1
film during a 7hour flight and they charge you for the headphones!
Overall a very disappointing experience, Continental need to train their
staff in manners and update their planes fast!
Continental Airlines review - by Dan Grant
11 September 2006
EWR to CGN in Business. A Boeing757-200, which seemed a bit cramped
considering the length of the flight. The business cabin was clean, and
the plane equipped with the new AVOD system for BusinessFirst. Main
cabin video was still on overhead screens. A choice of 22 movies with a
great music selection and other services. Boarding was leisurely and
controlled for Business cabin. My seat was on the A/B side at the
bulkhead, and Continental's 757-200's have a nice cut-out at the bottom
of the front cabin closet so you can stow your briefcase or smaller bag
without lifting it into an overhead bin. The food for the flight
included either salmon and/or pate for an appetizer, steak/surf and
turf/chicken/pasta for main dish, salad, fruit/cheese and port and then
dessert. The flight itself is only about 7 hours long, so by the time
the dinner service is wrapped up, you have about three hours to sleep
until a light breakfast of fruit, pastries and coffee is served.
Overall, the flight was great. The service was excellent and the flight
attendants friendly and helpful.
Continental Airlines review - by Margaret Davidson
28 August 2006
We flew Continental 10th August, amidst all the high security. We were
treated perfectly, Cabin staff and the Captain could not have been more
helpful. Food was good and hot. We flew Continental last year and had a
wonderful flight then too. Thanks for helping to make our holiday a
memorable one.
Continental Airlines review - by Amardeep Lall
12 August 2006
BHX-EWR-SFO return. Overall, flights were not too bad. Seats slightly
uncomfortable. The food was average inbound. Complimentary soft drinks
and juices served throughout the flight, alcohol at a cost. Flight
attendants helpful and friendly. IFE wasn't as good as British Airways
or Virgin, they had small 7" drop down televisions which showed 1 film
on a 7 hour flight, the rest of it news reports from CNN or the world
map. On the outbound flight, we were delayed at San Francisco for 1 hour
25 mins due to the bad weather. Once again, flight attendants very
helpful by serving drinks and small snacks during the wait. Continental
were very apologetic about this delay, and issued everybody with a
complimentary headset, which usually costs $5 on a domestic flight.
Food was excellent on the outbound flight. IFE was better, as the movies
shown on both flights were good. Overall, Continental are a pretty good
airline, the major point of complaint is the narowness of the aisle and
the plane being so small. There are 3 seats either side of the aisle on
the 757-200 aircraft, if you are on a window seat which means you will
have to disturb the other two passengers. Personally I would rather
travel 2 hours to London and go direct to SFO in 11 hours than doing a
35 min journey to Birmingham and flying two 7 hour flights plus a
stopover at EWR.
Continental Airlines review - by James Christopher
30 July 2006
Being a Houston resident, Continental naturally is the preferred
airline. I have taken continental on several occasions ( about 30 trips
in the last 2 years or so) and service is what it is. In other words,
its nothing special. When flying you get the basics, the seat, the
drink, the movie, the $5 headphones, and on certain long flights, the
bad snack. The food generally isnt good ( or edible). But on long-
hauls, CO has a very good economy product on 777-200's and an
exceptional BusinessFirst product, probably my favorite business class
of the US carriers. IAH generally is an easy-going airport, check-in
and baggage claim are never to crowded, and there hardly ever are
delays. So all in all, Continental probably is on the higher spectrum
of legacy carriers in the US, but by no means anything special.
Continental Airlines review - by Janek Kroon
24 July 2006
STO-EWR flight with CO. The worst longhaul flight that I have ever
taken. Aircraft old B752 which had configuration 3-3. FAs were just
doing their job, no extra service provided or they just gave that fake
smile to you. There was no IFE entertainment onboard, except very small
TV screens.
Continental Airlines review - by S Iqbal
1 July 2006
YYZ-EWR-DEL. I flew economy to New Delhi and back from Toronto via
Newark in May-June 2006 and had a pleasant experience. EWR-DEL was
completely full. 777 has a 3-3-3 configuration and I had the window
seat so I had to request two passengers to get up whenever I went to the
bathroom which was a pain. Also, the window seats have some electronic
equipment under them so your leg space is somewhat reduced. All the
meals served during the flight had some Indian vegetarian options and I
found them to be quite decent. They served two full meals, one soon
after takeoff and one closer to landing with a snack served in between.
The flight attendants were overall very friendly and courteous. They
did get frustrated by some of the elderly passengers who spoke little
English but never lost their cool. Seats have personal TVs with 9-10
channels. I slept for much of the flight so I didn't really feel that
the flights were too long (approx 14hrs). On the return journey, the
Continental staff at Delhi was efficient. This time the flight was not
full so many passengers took the opportunity to stretch out across three
seats and sleep. I cleared US immigration in Newark which was painless
and caught my connecting flight back to Toronto.
Continental Airlines review - by Mike Daly
26 June 2006
I have flown Continental for years out of Newark. Recently, I have to
flying out of the IAD with Continental and have found the service and
flights to be at a lesser level. Not sure if it's the routes and types
of planes they use out of Houston, but I found it quite noticable. As
for some of the accounts here for security issues with Newark, that's
just a fact of life these days - especially for international flights.
Continental Airlines review - by Michael Pryor
12 June 2006
Continental is trying hard to be the premier US based airline so I give them some credit,
but thats not saying a whole lot these days - however, this recently happened to me also, IAH-SAN
couple of months ago, flying in first on a mileage upgrade, gate agent came to my seat and said "Im
authorized to move you", I said "to where" and gave her a searing look - I said
"come closer", she bent down and I said "youll have to pick me up and move me yourself", never
heard back from her again and was on our way. Other airlines such as Southwest and American routinely ask
for volunteers in any seat change situation, and Ive never seen any problems. But CO retains the
bully factor in several areas, including removing passengers for no reason which they call "enhanced
security", taking away upgrades, and forced seat changes - not exactly sure how to stop this
unacceptable behavior, but with the recent newsworthy removal of a noted Houston citizen after she
complained her seat was wet and "voluntarily" left the aircraft, the situation ended quietly,
but it was an ugly television exposure for CO (at least in Houston and it
didnt look good) - so one can only hope CO learned something from this and will nicely request
passengers assistance rather than treat them in this disorderly fashion.
Continental Airlines review - by Veronica Hay
10 June 2006
LGW - Houston 30 March. I cannot believe the attitude of this airline! I
had pre-booked my seat with ease on the web, all passengers had boarded
and I knew the aircraft was full. A flight attendant, not even
addressing me, looked in my direction and said "you'll have to move" She
then spoke to a lady behind me and turning round I could see she was
standing whilst her family was sitting in the row behind me. She told
this lady "don't worry, you will get this seat" I explained I had
booked this particular seat some months ago but she insisted rudely,
"you will have to move". I said I would only if I could have another
window seat. At that she retorted " you will move ok. the flight is
full, you will sit wherever there is a place, go and see...." (some
other crew member). By now, both upset and getting angry I suggested
this other member come to me, fearing that if I moved I would not get my
seat back. At that that she said "I'm going to get Security, they will
move you .You can be put off the plane" She then reassured the lady
behind me she would have my seat. I was quite frightened by now,
fearing that Security might actually evict me. I waited with fear for
what seemed like an eternity with everyone staring at me. Eventually
she came back whispered something to the other lady who followed her.
Not a word to me and I was still wondering if Security would come until
the airplane took off. It upset me for most of the 9+ flight especially
as this Flight Att. was of course serving my area. I complained to the
Senior FA on disembarking and wrote to Head Office in Houston. Nothing.
On my return to UK I e-mailed several times, called their offices three
times and eventually faxed a copy of my original letter to London.
Eventually received a very non-committal reply wishing me a pleasant
flight next trip. Unbelievable. Does anyone know of a name or manager I
could write to/take this further?
Continental Airlines review - by Robyn Schonhofer
1 June 2006
Have been avoiding Continental for the past 5 years after a particularly awful flight. In summary I
was supposed to be an assisted passenger as I'd had surgery a few days before. They ignored me for
the entire international part of the journey. Not checking if I was ok once. The flight took off
late and I although I arrived with just enough time to make my ongoing connection I was told by a
surly woman that I'd been rebooked on a later flight and that if I really wanted to make the
original one I should run!! Pointed out I was an assisted passenger and needed transport to the
other terminal and her response was "you don't look like you've had surgery - you better run if
you want to make that flight". Complaints produced the offer of an upgrade on my return flight but check in staff played dumb when
it came to the crunch. Complaints on return to the UK led to flowers being delivered and onepass
points that were never put on my account and were pointless as vowed never to use them again.
That was until last week. I've been forced to book them for a trip stateside at the end of June and
am very very anxious about how it's going to go.
Continental Airlines review - by Esteban Perekalski
1 June 2006
FLL-IAH , Smooth flight, all female FA's. We departed on time and
arrived 20 min early. The "breakfast" was a little muffin and your
choice of coffee, tea etc. The plane was a 757 - seats are cramped, I
don't recommend this airplane for claustrophobics! The return flight was
on a 737-900, a little more spacious (or maybe because the middle seat
was empty), FA's casual and friendly. Dinner was Sandwiches and choice
of sodas, juices etc. A good experience in general, the cost of the
ticket RT was only $194, cheaper than Southwest, Air Tran and AA.
Continental Airlines review - by J Stephenson
18 May 2006
MAN-EWR in business-first. Now flying the tired and ageing 757-200's
which are much too small to provide a decent transatlantic service.
Generator packed in half way across the Atlantic, knocking out the IFE
for 10 mins. Then the backup generator failed, taking with it all IFE,
power to the seats and the ability to provide hot meals for the rest of
the flight. Comedy scenes ensued with attendants unable to fix reclined
seating which kept collapsing under passenger's weight. Food was ok but
all we got was a thanks and a sorry from the flight manager. Not
impressed - what has happened to Continental? Would suggest avoiding
this route and the 757s.
Continental Airlines review - by Niteesh Sharma
18 May 2006
Newark to New Delhi on Mar 24, 2006. Check In was a disaster - with the
gate staff not able to handle the passenger as everyone made a rush to
board the aircraft. Our seats were in Row 42 - luckily we got called
first as they started boarding from the rear of the aircraft. The plane
was new and seats were comfortable. Did not watch any IFE, therefore
cannot comment. There was enough leg space and the seats reclined a bit.
The flight was noisy as there were a lot of infants aboard. Food was OK
- the best meal was the Vegetarian (Non Dairy) Selection as my wife had
ordered that. The Flight Crew was helpful. Make sure you carry a lot of
water as the flight is long (13 Hrs) and they ran out water after 9/10
hrs!
Continental Airlines review - by Ron Darling
28 April 2006
I just recently made a trip from GSP-EWR-LGW in business first and had a
wonderful experience. I usually make this trip on another skyteam member
but decided to try something new; and found that Continentals 777 was
clean had a new feel about it and the seats were very comfortable. It
seems that Continental knows what customer service is and has made the
flight more of a experience, more than just riding on a bus as some
other airlines have. After this great experience I am taking this trip
again next month with my family.
Continental Airlines review - by Guy Millington
22 April 2006
London Gatwick to Houston. Could not believe I had to pay $5 for beer and wine! What's that all about?
Quite a bit of leg room though.
Continental Airlines review - by Phil Large
20 April 2006
Continental Airlines have been using narrow-body 757 aircraft on its Manchester UK - New York
Liberty flights for several months now. These are to be avoided! Single aisle with cabin staff
struggling to give at-seat service whilst blocking the aisle for everyone. Inadequate luggage
stowage and narrow pitch seating all make this flight the worst transatlantic experience to be had
from Manchester outside of charter and not particularly cheap either ! Complaints to the Airline
elicited a polite but apathetic response. Use someone else - they might change then.
Continental Airlines review - by David Stephenson
7 April 2006
EWR - MAN in Business Class. Newark gave a fair impression of a third world airport with bad-tempered security and gate staff,
and the CO lounge was incredibly hot. 'This is the Summer weather you've all been waiting for' was
perhaps not the most intelligent comment from the staff. Flight ran close to time with good cabin service and food. IFE bore scant relationship to what was
in the brochure. Plane (B767) was showing its age.
Continental Airlines review - by Rob Levinson
7 April 2006
EWR-HKG business class 777. Flight was fine. Service was above average
for typical US carrier, but not on par with Asian airlines. Seats
reclined to about 170 degrees, but didn't feel that way. Far cry from
lie-flat seat, but was able to get sleep. If Cathay not available for
this long flight, then this is an acceptable alternative.
Continental Airlines review - by Alan McKee
25 March 2006
EDI-EWR-IAH-MEX 757-200 and Embraer 145. I normally fly EDI-MEX with
either KLM or AF but decided to try another Skyteam partner. I flew
BusinessFirst EDI-EWR. The seating was comfortable and the food was
surprisingly good, but the inflight entertainment was poor. EWR-IAH was
coach class which is well named. Cramped with meagre service. I would
definitely not fly the EDI-EWR route in this class. IAH-MEX was
comfortable with very good service considering it was a short flight on
a small aircraft. Overall, neither particularly good nor bad.
Continental Airlines review - by Paul Honeywell
15 March 2006
BHX-EWR-MIA. Business First Transatlantic, First Class in US. BHX is a
convenient airport with fast access through check-in, security. The
Servisair Lounge is a weak offering, not comfortable, limited snacks,
and poor coffee. On board, the 757 is reasonably spacious up front.
The service is friendly, food good, and the seats are OK if travelling
by day but overnight leave a lot to be desired compared to bed-style
competition. 1B is the best seat. There is plenty of space and no seat
to recline in front of you. The movies are on a relatively limited on-
demand touch screen if you are lucky to be on an updated aircraft, if
not movie times are fixed and choice poor - the pre-updated seats have
no laptop power either. Immigration at EWR is generally good. Priority
bag tagging is meaningless on Continental, as mine always comes out well
down the pile. The EWR lounges are quite good, free wi-fi being a good
way to catch up on emails. First Class in the US is much the same as
other airlines. I sat in row 4 to Miami and the lunch choice was steak
or leave it by the time the attendant got to me.
Continental Airlines review - by Michael Leslie
6 March 2006
IAH-LAS-IAH. After reading many positive comments about Continental, we
were very disappointed. The best thing about the airline is their
website and on-line check in. Flight attendants on both sectors seemed
inconvenienced to be on board, no welcome on board or goodbye. Flight to
LAS on a 737-800 that appeared pre historic. Return flight on a 757-300
was far more comfortable. Self service check in at LAS badly located
next to main check in desks. Small snack on a 3 hour flight is not good.
Will avoid Continental in future.
Continental Airlines review - by Kenneth Mackie
5 March 2006
LGW-EWR-SEA. The first leg was on a 767-200 from Gatwick to Newark in
Economy. I have never been on a transatlantic flight with so few
passengers, plane was less than a third full. So, very comfortable, the
FA's were fine, friendly and unharried, so the passenger experience was
better than on a full flight. Meals so so, but overall a good flight
with no complaints. The connecting flight to Seattle was completely full
and 30 minutes late leaving and arriving, but there was a light meal
offered and drinks service, and another drinks service prior to
arriving. The FA's were fine again. Overall a better than average
experience.
Continental Airlines review - by Henry Breitrose
26 February 2006
SJC-HOU-GRU return in Business First, thanks to frequent flyer points
earned mostly on other Skyteam partners. Domestic flights on newish
737-800's were good but not great. Lunch on outbound and breakfast on
backhaul were quite adequate, and at least on a par with other US
domestic carriers biz class. IFE seemed okay, but not preferable to a
good book. HOU-GRU and back were spectacular. Food excellent (I'd never
had a veal chop on a plane) and cabin crew were solicitous and
thoughtful throughout. Aircraft an immaculate 767-400. Can't remember
much about backhaul, except for excellent salad, great pillow, real
blanket, and being awakened after 8 hours sleep as we neared Houston by
a crew member offering me a cup of coffee. After having done a similar
route on United last year (SFO-ORD-GRU RT) I'm a convert to Continental
- unless my experience was unique. Continental lounge in HOU terminal E
was architecturally impressive. Lots of space, free WiFi, decent coffee
excellent showers (but no razors or shaving cream) and what looked to be
a good assortment of booze, but munchies were minimal.
Continental Airlines review - by Stan Rydelek
16 February 2006
EWR-LAX 757-200 First Class. The 757 is a Business/First set up as it is
a continuation of an international flight. Continental brings back all
the nice touches of flights of years ago - menu selection, warm towels,
etc. Food excellent, I had the salmon my wife a really good steak.
Seat pitch great, seats comfortable, FAs excellent. CO deserves kudos
for a job really well done. They are my choice for my transcontinental
commute.
Continental Airlines review - by Dave Levine
7 February 2006
I'm a Platinum Elite status with CO and find the service first rate.
True their domestic service doesn't compare favorably to many European
or Asian carriers, but they lead the pack amongst US carriers. Last
flight was LAX-EWR in coach (F was full, no upgrades for me), and the
flight attendants were efficient and friendly. Food wasn't much, but at
least their was some - no other US carrier provides free meals on trans-
con flights except CO.
Continental Airlines review - by Viktorie Kafka
6 February 2006
PRG-AMS-HOU-SAI and PRG-AMS-JFK-HOU-DFW with Continental and after the
first experience with them I have found taking extra food on board was
necessary - unless you are not on extremely strict reduction diet. On 12
hours flight from Amsterdam to Houston I was starving - and while you
cannot expect much from airline food gastronomically, you should not
starve. The staff was in many cases arrogant. There was no chance to get
even a soft drink during the course of the flight, they simply, without
uttering a word, indicated to the back of the plane where water
dispenser and plastic cups were placed if you asked them. Thirsty? Serve
yourself. They also ignored my pre-assigned seats in the front and at
the aisle, placing me to the rearest part and in the middle, greatly
ignoring my Elite status and FF card. I had the same experience on every
single flight with CO and the only improvement was my own meals - I felt
sorry for other passengers, who were not aware of the quality and size
of CO meals and were virtually drooling over my lunch boxes when I
unpacked them. Add the typically unfriendly and arrogant counter staff
at the US airports and top it with hostility and transfer mess at
Houston International and you have a flights from hell. I have decided
not to fly with CO anymore and I switched to KLM/NorthWest for EU-US
flights. The food is not better, but at least you are not dying of
hunger, staff more friendly and their home-base, Detroit, beats Houston
in every regard.
Continental Airlines review - by Paul Niven
6 February 2006
Newark - Oslo Business/First. I used the self service check in and was
disappointed not to get the seat I wanted - this was rectified later.
The lounge is ordinary - very ordinary. By European and Asia Pacific
standards it was little more than a lounge away from other passengers -
sure it had free drinks, but other than that crisps or nuts, not great
before a transatlantic flight where all I wanted was sleep. Boarding was
messy, seating was the old style seat which was comfortable - but not
great compared to the lie flat seats. TV monitor was tiny, the headphone
poor and IFE generally what I remember from 15 years ago. Why would I
use Continental again - service, food and a very good ticket price.
Continental Airlines review - by David West
2 February 2006
In 20 years of flying with lots of airlines, Continental Airlines
managed to give me the worst experience to date. I will never fly with
them again. I was booking in at Montreal to fly via Newark where we
would pick up an Air France flight. Our baggage was checked through but
we were not. The lady at the departure gate realised she had made a
mistake and said not to worry, but get on the flight and she would make
sure boarding passes would be waiting for us at the gate in Newark.
When we got to Newark we had to change terminals, so couldn't get
through passport control in the second terminal to get to our boarding
passes. By the time my wife, 4 year old daughter and myself got to the
ticketing desks the flight had closed. We then spent the next 4 hours
trailing round the airport trying to sort out flights. Eventually we did
mange to get flights for 24 hours later and after pushing a lot were
given a hotel voucher at an awful hotel. Of course our luggage had
disappeared into the system - Continental told us it was in Birmingham -
so we didn't have a change of clothes or anything. 24 hours later we
went to check onto the plane to Paris very early, only to be told that
there were no seats together and that we were to be seated several rows
apart - with our 4 year old girl not even sitting with either of her
parents! They then gave us boarding passes but again did not check us
through to the next flight, saying it couldn't be done. Fortunately we
went to the Air France desk who sorted out the last leg of our journey.
By pleading with other passengers on the flight we did eventually get to
sit together. After a sleepless flight with stewardesses waking everyone
in the middle of the night to try and sell duty free goods, no wine with
the meal, and poor food, we eventually made it home. Our baggage of
course was not there, it caught up with us late the next day. I spent 40
minutes on the phone to Continental's customer services, most of the
time on hold listening to a recorded voice telling me how wonderful
their customer service was! Eventually they offered me $125 of vouchers
to fly with Continental in the future - I was left severely out of
pocket by the experience and very distrustful of Continental.
Continental Airlines review - by Matt Eden
2 February 2006
BHX-EWR-DEN-EWR-BHX The B757 out of BHX is just not adequate for a
transatlantic flights - simply not enough room for everyone to get up
and move about. Flight attendants surly and doing the minimum required.
Food not bad. EWR-DEN a lot better, quite a full flight, but attendants
helpful and actually smiled! DEN-EWR a week later was again up to
scratch, no complaints here. EWR-BHX was hit and miss. Lots of people
allocated seats in first 10/12 rows of economy, which left lots of lucky
people towards the back with 3 seats to themselves, not impressed!
Flight attendants helpful again, to help banish the memory of the
outward flight. Legroom was just about adequate if you didn't have
someone in front of you trying to recline. All flights mostly on time.
Have to fly CO because its company trip, overall 7/10
Continental Airlines review - by Peter Pomeranze
26 January 2006
Honolulu-Guam-Cairns, Business First. Service out of Honolulu on a
767-400 was top notch. Food was plentiful and good, seats extremely
comfortable and staff friendly and helpful. Guam to Cairns a 737-800 was
used - not as comfortable and food service nothing special, but fine.
This flight is designated regular business (not business first) so the
service was at an appropriate level. Transit in Guam was seamless and
painless .A good alternative to via Sydney for Cairns travel!
Continental Airlines review - by Alberto Gaitan
23 January 2006
LAX to EZE (Buenos Aires), Continental has better service than others
"American" airlines. The checking in LAX was with the new automatic
self service - nice but we need more instruction prior to arrive to
airport. Flight LAX to IAH was 737-700, full in coach, service very good
with meal (enough if you compare with a peanuts and soda). IAH-EZE
aircraft (767-200) was new, with interactive screen in each seat, nice
movies and games - but few spaces between seats, so uncomfortable for 10
hours flight. Food was fair but small portions, breakfast was a joke -
(five pieces of honeydew melon & two grapes as a fruit salad and a
croissant). Beverages plenty and offered twice. Continental has better
service than others, but we can notice those details that put in scene
the budget to gave a good service for international travels, and 10
hours flying too much for few food.
Continental Airlines review - by Gerry Small
17 January 2006
Travelled to New York from Bristol Economy.
Staff were friendly and efficient, probably the best airline food we
have experienced and the plane was clean and comfortable.
Continental Airlines review - by Paul Richardson
13 January 2006
LGW-IAH-LAS. The cabin crew worked hard and provided good service
although the meals were only adequate. Entertainment on the LGW-IAH leg
was excellent on the 777 with individual monitors and a wide choice of
up to the minute movies and TV. IAH-LAS was much less comfortable and
was operated by an older aircraft. Transfers were also no problem and
despite a problem with the baggage labelling system at LAS my bags made
to LGW with me. Would not hesitate in flying CO again particularly as
their fares were very competitive for this trip.
Continental Airlines review - by Luke Smith
10 January 2006
BWI-PHX. Coach outbound; seats were average, and meal service was good
for coach, on the Newark to Phoenix segment. Two current movies were
shown in flight. A wide selection of audio programs was available.
Stewardess on Baltimore to Newark needed an attitude adjustment, as does
much of the staff on CO Express flights; staff on Newark to Phoenix was
friendly. First class return via Houston; seats were comfortable, though
one meal service was inedible: steak sandwich, mostly fat, with cheese
soup. Yuck. No movies shown at all, despite TV screens on one segment. I
fly Continental a lot, and it strikes me as a very average airline,
though the best of a dismal selection of domestic legacy carriers, with
quality of staff and service varying widely (and randomly) among flights.
Continental Airlines review - by Nigel Lancashire
8 January 2006
4 Jan 2006 - the last time I ever use Continental. Sorry - did I say 4
Jan - make that 5 Jan, after they bumped me off my return flight to
Manchester from Newark. The ground staff talked to me like I was dirt -
I apparently have no right to return home unless they want to let me. Be
warned, being polite does you no good - someone arriving after me got
seats through shouting and harassing staff. After being bumped at 7.45,
Continental sent me on a tour round the airport to queue to get vouchers
for free accommodation, a travel kit and other sundries that to my mind,
they should have brought to me. Now it's 9.50pm. After the fight
(seriously) to get on a bus to my hotel, I had a 40 minute journey
around hotels that Continental also overbooked. The third one has rooms
- after an HOUR queuing to check in. I finally got to eat at 11.45pm -
others behind me missed the restaurant completely, which closed at 12.
The final insult - after being promised places and given confirmed
seats, the next day, the ground staff (amazingly, with a guy even ruder
than the day before) denied having me listed and tried to bump me again.
This time, I shouted, snarled, insulted... and got my seats. On take-
off, I was treated to an infomercial on the quality of the Continental
experience. No wonder my in-flight meal was hard to swallow. As I said,
Continental, never again.
Continental Airlines review - by Fiona Bailey
8 January 2006
Man-EWR. 6 adults, 1 infant travelling. Manchester staff were
excellent. Infant was on booking form, we were given bulkhead seats for
sky-cot. Was told this was automatic when travelling with a baby. FA's
very helpful and attentive. However, Newark ground staff were, without
a doubt, the rudest, most unhelpful bunch of people I have ever had the
misfortune to meet. Check-in was a joke. Despite being there 6 hours
before departure we could not request seats together for our group.
Wouldn't even have mattered if we could have sat in groups of 2, but no.
We were all split and seated all over the plane. Thankfully, some kind
travellers switched so 3 of us could sit together. At check-in I
requested the bulkhead, as I had been told in Manchester I could. Was
told in no uncertain terms that bulkhead could not be requested, it was
basically a lucky dip for who sat there. I requested a sky-cot for my
6mth old son. Nope, couldn't have one of those either - there is only 1
per aircraft and it has been reserved by someone who was connecting to
the flight. After trying again at the boarding desk downstairs with the
same requests I ended up in tears at the atrocious customer service.
Once on the aircraft and in the air, the FA's noticed I had a baby on
board and asked me why wasn't I in the bulkhead seats! After explaining
what had occured at the airport the ladies were absolutely brilliant.
Even they could not believe the way we had been treated by ground staff.
They checked the flight details and I was the only passenger listed as
travelling with an infant. There were no other babies on the entire
plane. Unfortunately I had to hold a 6mth old child in my arms for the
7 hour flight home and I paid £60 for that privilege!! Have flown with
Continental twice previously but will be looking for another airline
before returning to the states this year.
Continental Airlines review - by Chris Beer
1 January 2006
BRS-EWR return. A fantastic flight in both directions, this new service
is an excellent and inititive idea from Continental and they should be
congratulated for providing such a great service. I flew Business
First on this trip and service was impeccable. Onwards from EWR to Las
Vegas in First Class, great food and service although lacking ch
Continental Airlines review - by Kenneth Mackie
19 December 2005
LGW/EWR/PTY. Having a Silver Elite membership is a bonus for check in
and early boarding, so no problems there. The flight was full, but the
777-200 was clean and comfortable and the FA's were reasonably friendly,
the food acceptable - the IFE is still behind others however. Arrival in
Newark was relatively painless, although I now find that it pays to
stereotype those ahead of you in the Immigration lines to avoid
unnecessary delays ! The connecting flight baggage drop was painless. I
was upgraded to First Class to Panama on a 737-900, comfortable. 2 FA's
for 14 passengers so the service was attentive, although the pursers
face would have cracked if he had attempted a smile. However the food
service was good and the flights on time. Arrival was also painless. I
returned PTY/EWR/LGW on 24th Nov. The PTY/EWR portion in economy, with a
friendly crew. The flight was full. The food service was adequate and
all in all not bad. Again a relatively painless connection in EWR, the
London bound flight was full, so early boarding was appreciated. The
FA's were very good on this leg, maintaining a sense of humour - the
food service was again adequate. Continental is my choice to the USA and
connections, and the One Pass programme suits me - in these days of cut
backs they don't seem too bad, although I think that their in flight
staff aren't all that they are cracked up to be by the Chairman and CEO
is in his introductory speel on each flight.
Continental Airlines review - by James Oh
8 December 2005
EWR-SAN Economy on 737-800. Check in was easy, I received an email
notification of the fact that I could check in online. Surprisingly,
Continental managed to serve economy passengers breakfast - where other
domestic carriers now charge $5 for tasteless sandwich. The food was ok.
There were frequent drink service during the 6 hour flight and overall
good flight.
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