CONTINENTAL AIRLINES review : 2 September 2008 : by Gareth Hopkin

Customer Rating : 4/5

MAN-EWR in Economy class. Check in at MAN swift (good new large security area). Flight on time and, although full, FAs were attentive and courteous. Meals were satisfactory. Arrived on time at EWR although at terminal B, not C as advertised. Through immigration and away, travelled to Albany by Amtrak - my colleagues who chose to take the internal flight up were heavily delayed. Back EWR to CDG after volunteering to be bumped. Flight was 40 mins late which made my connection difficult at CDG. FAs were satisfactory although less courteous than those on the busier MAN flight. Food was poor – rubber chicken & soggy pasta. Overall I was satisfied that the price reflected the service I received.

CONTINENTAL AIRLINES review : 29 August 2008 : by John Gray

Customer Rating : 4/5

Portland-Newark-Barcelona RT. The first leg was tough due to problems at the Newark airport. An emergency refueling in Philadelphia was necessary. Thanks solely to excellent attitudes and communication skills of all flight attendants, order was maintained. The second leg to Barcelona was great, with outstanding service. The third leg from Barcelona to Newark was also great. The last leg from Newark to Portland was the weakest due to far too much socializing among three flight attendants. The other two attendants worked their tails off, though. I make about a half dozen trips a year.

CONTINENTAL AIRLINES review : 27 August 2008 : by H Gilmore

Customer Rating : 2/5

BFS-EWR-SAT-EWR-BFS Our outgoing trip to San Antonio Tx was good until we arrived in EWR where our flight was delayed from 4:10pm to 7:00pm - then a further delay to 08:10pm then further delay to 9:10pm. Eventually flight cancelled due to no crew being available although we were told crew was arriving from various locations all day. We had to join a 3 hour line to be told we would have to spend the night in the Airport and fly out the next day if seats were available. We flew next day at 8:00am after being in the Airport from 1:30pm the previous day - no offer of hotel or accommodation was made available I am still waiting response to my email from Customer Care. I found the Staff helpful although their hands seemed to be tied with regards to accommodation.

CONTINENTAL AIRLINES review : 27 August 2008 : by R Clements

Customer Rating : 3/5

Recent trip, economy class, party of 3 New York (Newark) to Bermuda. Flight on time and legroom not bad. Very reminiscent, in my opinion of UK budget airline. Aircraft seemed a little shabby; crew adequate but dour and unsmiling. No inflight entertainment. $5 charge for beer or glass of wine. Basic snack provided. To travel business or first class on this flight - (which I considered but baulked at £450 additional price for 2 hour flight, against £88 paid for economy) - would in my opinion be a mistake. The only extra these passengers received were slightly larger seats (perhaps better food). No separate business lounge or priority queuing evident. Upgrading would just not have been worth the significantly extra cost. In summary, for £88 per head, pretty reasonable flight though no frills. Do not waste your money, on this short flight at least, to upgrade your class of travel.

CONTINENTAL AIRLINES review : 21 August 2008 : by Michael Andrade

Customer Rating : 5/5

San Francisco to Tampa via Houston. All four flights on-time. Received first class upgrades on 3 of the 4 flights due to gold status. Excellent food and beverages served. They serve complimentary meals in coach too. The cabins were clean and flight attendants friendly and attentive.

CONTINENTAL AIRLINES review : 20 August 2008 : by Steven Curfs

Customer Rating : 2/5

YYZ-EWR economy. 4 hour delay because of thunderstorms in both NYC and YYZ, understandable and not their fault. YYZ terminal extremely boring with nothing to do, all shops closed at 9 P.M. so until midnight nothing to eat/drink/read. In the EU, if your flight gets delayed you get drink/food vouchers, nothing of the sort here. Once aboard I had an exit seat so plenty of space. No comments on the onboard service as there is none, well, I got a mini-pretzel and an OJ, ok. Flight quite bumpy. Upon arrival in EWR, bags came rolling of another carrousel. Pity about the delay, for the rest this flight route is like a bus connection but then flying.

CONTINENTAL AIRLINES review : 19 August 2008 : by Alexandros Dalezios

Customer Rating : 4/5

Athens - Newark - Boston and Newark - Athens return economy, B767-400. Nice aircraft and seats. Good IFE. Polite flight attendants, acceptable food. The only issue was Newark - Boston that was initially announced to have a 50 min delay and finally left with 3 hours delay with announcements every 30 min to announce the next 30 min delay. Also I cannot understand why you have to pay $5 to drink alcohol during the flight.

CONTINENTAL AIRLINES review : 15 August 2008 : by Jurgen Gehrer

Customer Rating : 4/5

ZRH-EWR-MIA in Economy. Friendly staff on the ground and in the air, good food, nice seat pitch, PTV. All flights on time, baggage made it as well. Did the same trip with United Airlines two months ago, and the difference is like day and night. Well done Continental, will fly you again!

CONTINENTAL AIRLINES review : 11 August 2008 : by M Lambert

Customer Rating : 4/5

BHX-EWR, BOS-EWR, EWR-HAM economy. First flight on time, staff friendly, meal acceptable, and seat pitch nowhere near as bad as some. Fun started in Boston, our flights and most others to New York was cancelled due to NY storms. I was told that we would get limited help because the storms are and "Act of God". The customer service rep was fantastic. She tried every option to get us a flight from Boston to Hamburg via Paris, Rome etc but all were full. We were put up for the night in the excellent Airport Hilton, booked 1st Class the next morning to New York, given $130 of vouchers for meals at Newark, and booked in extra legroom seats for the flight to Hamburg. I have nothing but praise based on that experience.

CONTINENTAL AIRLINES review : 4 August 2008 : by Fred Hamilton

Customer Rating : 4/5

Las Vegas to Houston and then Houston to Buenos Aires business class. Both flights on time. Blue leather seats to Houston, comfortable for day flight of 3 hours. Chicken salad and soup for lunch with a range of wines. Service not too polished -- bothFAs eager to make trip pleasant; take-off drinks in plastic cups but almost anything you wanted. Houston to BA a 10-hour flight: Continental tries to trot out the best for this flight. Excellent dinner service - good wines. One crabby old FAs but purser, got everything right. Was seated in 1D (CO uses a 2-1-2 seating in business elite on its 767) - comfortable in sitting mode with pull-up video monitor on side but terrible to sleep in - - reclines maybe 130 degrees if that. Good little amenities kit. Large blanket and pillow. Breakfast before arrival in BA very good: typical fruit cup and breads followed by cereal and mushroom omelette with some sort of meat - fellow Argentine passengers loved it but I settled for the light breakfast only. IFE something of a disappointment - several tired old movies but the earphones were quite good. Most passengers slept so I don´t think it was a big issue. All in all, a very good service let down only by poor seating and so-so entertainment.

CONTINENTAL AIRLINES review : 4 August 2008 : by A Patrick

Customer Rating : 3/5

Quito - Houston Boeing 737-700. Check-in was efficient, and ground staff were friendly and competent. Most seats in both classes were occupied. FE was provided on drop-down screens from the ceiling; I wasn't paying attention though, so I'm not exactly sure what the programming schedule was. The crew were efficient, perhaps they could have been a little warmer but being an early- morning flight I wasn't expecting them to be overjoyed. To their credit they came through the cabin frequently with water and orange juice. Breakfast was dreadful. It consisted of something resembling an egg mcmuffin and a yoghurt pot - in all honesty it is one of the most disgusting breakfasts I have come across. All in all a reasonably good experience, somewhat marred by the awful catering uploaded in Quito.

CONTINENTAL AIRLINES review : 2 August 2008 : by Bernard Ative

Customer Rating : 4/5

First class, Newark to Las Vegas. Elite Check-in quite fast and efficient. Had to pay USD 45 to get into the Presidents Club lounge even if I'm a Skyteam Elite Plus member. Nothing special to write about the lounge : cold drinks and alcohol available at the bar, hot drinks and snacks and free wi- fi connection. Once onboard, pre-take off drink, hot, soup, choice between cheeseburger and salad, warm cookies with cold milk before landing. All served by a very good staff. The B737-900 we were flying on was new - no PTV but soon equipped. The flight was excellent but I'm not sure I'll pay USD45 again to get into the lounge.

CONTINENTAL AIRLINES review : 31 July 2008 : by A Paragoso

Customer Rating : 4/5

Business Elite from HNL-EWR, EWR-CPH, ARN-EWR, EWR-HNL. Overall a very pleasant experience, crew efficient, friendly and professional. Although the equipment they fly is old - 757's on the international routes and 767ER on EWR-HNL. The cabins were clean with pillows, blankets, head sets and amenity kits. US domestic portion was less fine by US standards. The seats on all segments were comfortable. I prefer these seats to the uncomfortable slanted lay-flat seats. I've found that the Continental business elite product to be better than NWA and DL. President's Club in Newark, the one with showers is comfortable.

CONTINENTAL AIRLINES review : 26 July 2008 : by T Porter

Customer Rating : 2/5

Portland, Maine to Indianapolis, Indiana (PWM-IND) roundtrip. Our outgoing trip was two Continental Express flights (Express Jet ERJ 145) with a 55 minute layover in Cleveland. Those two flights were outstanding. The flight attendants were professional; we recieved mini cranberry muffins on IND-CLE (a depressing thing to get excited about) and both aircraft were running early for a change. However the return trip was a different story. Our inbound plane was a Colgan Air Dash 8 turboprop. The aircraft had a 15 minute turn-around time so passengers were almost literally pushed on and off the plane. The flight attendants looked close to collapsing. They were on their fourth day of a cross country haul. There was no cabin service (surprising as the flight was about 90 minutes) and the flight attendants missed a few safety breaches on their cabin passes. After a three hour layover in Newark (the next inbound plane was delayed due to weather) I boarded a 737-500 bound for Indianapolis. The cabin service was decent (at least they gave us full cans of soda) however the safety checks made by the flight attendants were inadequate. There were four improperly stowed bags that I could see of (including one of the flight attendant's bags which was in the galley blocking an emergency door) and one of the flight attendants in the galley was not strapped in during landing. I don't know what is happening to Continental but they need to shorten their employee shifts if their employees are falling asleep on the job (especially safety related work such as aircraft mechanics, flight attendants, and pilots).

CONTINENTAL AIRLINES review : 25 July 2008 : by Andrew Gibson

Customer Rating : 1/5

ZRH-EWR July 21st. Continental is trying so hard to increase the number of its international flights where revenues are higher that they are way too thinly stretched, meaning the slightest problem soon has a domino effect. Our inbound plane was over 2 hours late and the airline treated passengers like cattle to scramble them on to the quickly turned around plane, just about doing so within the 2 hour window before the EU's new mandatory compensation rules kick in. They pulled back from the gate within the 2 hours only to sit on the tarmac - this means they can avoid paying mandatory compensation. The plane was a very tired/old 767 with seats offering limited recline and an appalling IFE offering, with various channels offering the same line up as on the EWR-ZRH flight. Flight attendants seem to have given up even trying to compete with European/Asian airlines and offer a limited, smile-free and abrupt service. Only an American passenger would think this is business first - anyone used to a European or Asian carrier would consider this more of a Premium Economy experience with tired planes, poor seats and inadequate entertainment options. It's cheap - and it needs to be.

CONTINENTAL AIRLINES review : 25 July 2008 : by G Hillier

Customer Rating : 4/5

TUL-PDX return via Houston. This was my first time flying Continental as I am Exec Plat with AA but they had no seats for my last minute trip so I took CO. TUL-IAH leg was on a miserable ERJ that was stifling hot and hopelessly cramped. Things got better after that: IAH-PDX in First on a new 737-900 with seat power outlets. Comfy seats, decent meal, and good service. Return PDX-IAH on 737-800 with no power outlets but also a decent meal and great service. IAH-TUL on 737-500 that was a replacement for original aircraft that broke down at the gate which resulted in a 30 min delay. Drinks only but great service. CO's newer 737's are a great improvement over AA's tired, dirty MD-80's that always seem to break down. CO's inflight service better too.

CONTINENTAL AIRLINES review : 25 July 2008 : by A Robertson

Customer Rating : 3/5

MEX-EWR-BRS. Terrible flight from Mexico to Newark (old A320) no on board entertainment. Flight was delayed 6 hrs in Newark as we were assigned a faulty plane - when we finally got on board the plane was empty. On our way to Bristol, the onboard entertainment was awful. Next time I will fly direct with BA (although the trip to LHR is another odyssey)

CONTINENTAL AIRLINES review : 19 July 2008 : by S Straubhaar

Customer Rating : 3/5

MSY-IAH-EWR-TLV return and MSY-IAH-AMS return. I found crew disinterested and rather rude. I wish they would put some young and energetic FA on those flights. IFE is ok. Legroom on 767-400 was good and 767-200 minimal. Meals are below standard, sizes rather small and if you ask the FA what they are serving, they tell they don't know. I think Continental does pretty well on domestic flights but on international flights they have a long way to go. I would travel with Continental again, but I won't pay extra again just to fly with them.

CONTINENTAL AIRLINES review : 17 July 2008 : by John Lee

Customer Rating : 5/5

ORD-IAH-NRT-ICN return. The international flights were up to standard. Meals were pretty good with in-between meals snack, good selection of movies and computer games, and flight attendants were friendly and helpful. Despite the language barrier, they did the best to accomodate all the passengers who were mainly English, Japanese or Korean speakers. When I missed my flight to ORD at IAH due to 4 hours of waiting at the immigration line. Continental put me on the waiting list for ORD and agreed to provide me with a hotel in Houston if I do not get to fly to ORD that night. I asked to be provided with a hotel in Chicago even if I get to fly that night as I would have missed the last bus home from Chicago anyway. I ended up travelling to Chicago that night, and they allowed me to stay at the hotel at free of cost in Chicago so that I can catch the bus home the next morning. Staff were very helpful in assisting me with the hotel arrangement, both in IAH and ORD. I have a SkyTeam membership through Korean Air, and would be disappointed to see Continental leaving SkyTeam for Star Alliance.

CONTINENTAL AIRLINES review : 15 July 2008 : by A McMillan

Customer Rating : 1/5

Glasgow to Orlando via Newark. On both connecting flights from Newark our seating arrangement was changed with out any explanation - on one of the occasions sitting 9 rows apart on a 7 hour flight - not much use when you are sharing hand luggage. The ground staff in Newark when approached were rude and unhelpful giving no explanation and stating there was nothing they could do or would do as one of them continued to read a magazine whilst dismissing us. Found various passengers were in the same situation and had to fix the seating themselves whilst on the plane. Checking in at Orlando was chaotic with open arguments between passengers and ground staff. We will definitely not be flying Continental again.

CONTINENTAL AIRLINES review : 12 July 2008 : by Gerald Preis

Customer Rating : 4/5

Newark to Kansas City and back on Embraer commuter jet, 3 across. Narrow but not uncomfortable. Quick boarding and gate cheking of bags. Surprise! Breakfast (cereal, fruit, choice of hot and cold drinks) was served going and a snack box of meat, cheese, crackers, chocolate and trail mix, plus beverages on the return. No charge. Crew was helpful and very pleasant.

CONTINENTAL AIRLINES review : 9 July 2008 : by J Simon

Customer Rating : 4/5

EWR-LAX-EWR return in First. Check-in in Newark is nice: Elite Access is off in its own area, very speedy/efficient process. 757's both ways. Newark to LAX was fine, though somewhat cramped; try to get on the 757-200's (which I had from LAX to Newark) as they are configured with international BusinessFirst seats that fully recline with leg rests, IFE units (only 16 seats in first as opposed to 24 in the other model). Breakfast flights both ways though offered three choices from LAX instead of two from Newark. Bags do in fact come off first if tagged w/Elite Access stickers, a nice perk in two busy airports. Ticket price was competitive compared to other carriers.

CONTINENTAL AIRLINES review : 7 July 2008 : by Ned Hopkins

Customer Rating : 3/5

SFO-IAH-GIG return economy. On the 737s, SFO-IAH/IAH-SFO the legroom was as skimpy as on a European budget flyer. IAH-GIG/GIG-IAH 767 segments there was even less legroom. IAH-GIG/GIG-IAH legs the FAs appeared to have been on leave from geriatric wards - service was cursory and unfriendly. The FAs on SFO-IAH/IAH-SFO, also mature, were better. All four flights were fully booked: there were only three or four empty seats on each. The IFE on international flights was good; on the domestic flights poor (nearly four-hours in the air).

CONTINENTAL AIRLINES review : 7 July 2008 : by Matthew Lubeck

Customer Rating : 1/5

Flew Continental in Economy EWR to FCO - a poor quality experience. Very long security lines at Newark's terminal C - waited almost an hour. Plane was old 767. Pillow so tiny it was useless. Businessfirst was old seats and looked barely superior to Economy. IFE didn't work for entire aircraft and dinner was not palatable. One pax just behind had slept through dinner and called attendant over, and the cabin crew member proceeded to scream her conversation with pax about dinner, waking up entire front section of Economy. Arrived 2.5 hours late in Rome with no apology and a tiny yogurt for breakfast.

CONTINENTAL AIRLINES review : 5 July 2008 : by Rajiv Varma

Customer Rating : 3/5

IAH-EWR-BOM return. Poor crew on EWR-BOM flight - never smile! Food good and IFE also good. Poor ground staff at Mumbai. You need a minimum of two hours at Mumbai airport to reach the gate. Only thing that makes me give them a 3 is comfort level. Seats are good and not to crampy.

CONTINENTAL AIRLINES review : 5 July 2008 : by M Schnaufer

Customer Rating : 4/5

New Orleans to Houston (return): Pretty new aircraft or at least interior equipment, friendly and attentive staff, best coffee on an American carrier. Flights on time and good airfares on this route!