Continental Airlines Customer Reviews and Continental Airlines Trip Reports

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CONTINENTAL AIRLINES customer review :  9 February 2010 by David Wilson   (UK)

Edinburgh to Las Vegas via Newark. All flights on time, staff excellent and no luggage problems, so I feel guilty complaining, but gluten free meals were the worst I have ever experienced and though not many passengers may request these I strongly suggest Continental reviews the menus. They were dry, tasteless and unimaginative in the extreme. Also found it impossible to order special meal on the website, but staff by phone were very helpful. Otherwise a positive experience.

CONTINENTAL AIRLINES customer review :  7 February 2010 by G Hopkin   (UK)

MAN-EWR return. Good check-in (elite) at MAN, but non-elite people were in a large queue. Got seat 7A and a pleasant enough journey. Good IFE and edible food. On return got the same seat and slept. Only concern was that CO allowed a man of such girth to sit in seat 7C. The gent was of a size that he could not easily get in and out of these fixed-arm seats without help - surely a safety concern in an exit row! Moreover, his size made it impossible for the guy in 7B to take his table and IFE from out of the arm-rest, let alone sit straight. CO should rethink it's standards for making larger passengers book two seats; this would have been justified in this case on safety grounds alone.

CONTINENTAL AIRLINES customer review :  6 February 2010 by F Massimo   (Italy)

FCO-EWR-FCO on B767-200. Flight attendants friendly and food good. The seats were fairly comfortable and entertainment system working without problems - though new movies would be appreciated. The only negative point with this airline is that they make you pay if you want to check-in for a second luggage and they're very strict about weight limits. If you plan to check-in two luggage be sure to do that online so that It will cost you less.

CONTINENTAL AIRLINES customer review :  5 February 2010 by George Buslovitch   (Israel)

Newark to Tel-Aviv. No in-flight entertainment, no explanation nor reason for this and it was 11 hours transatlantic flight. Had we known we would have taken extra reading material on board. Restrooms less than friendly, it was not clean.

CONTINENTAL AIRLINES customer review :  3 February 2010 by Steven Koenig   (Brazil)

GRU-IAH-ONT and ONT-IAH-GIG in Business-First and domestic leg in First. International flights a 767, with 2-1-2 seating. Took us a while to figure out all of the buttons, especially the video/audio devices. Plenty of overhead luggage space, especially if one sits in the middle row. Service was good. Seating on 757 on domestic leg was okay, but much less comfortable than on the 767.

CONTINENTAL AIRLINES customer review :  3 February 2010 by Ruben Gilibert   (Spain)

Mexico to Lima via Houston with Continental. The experience was fine and service better than Delta or American Airlines. Lima to Houston, we had 3 hours delay, due to strong rains in Houston and they offered drinks and snacks.

CONTINENTAL AIRLINES customer review :  2 February 2010 by Ralph Nappi   (USA)

DEL-EWR Seat 2A, B777-200 with new flat bed seats. Great sleep, seat design and IFE system. Food poor, all meals and all courses but flight attendants were pleasant and friendly. EWR- DEL much less pleasant flight because of older seats (not flat beds).

CONTINENTAL AIRLINES customer review :  1 February 2010 by Andrew Horning   (USA)

The fact I had two cancelled flights, an undesired overnight in a layover city (losing a whole business day), and three seriously delayed flights in a single week wasn't really what made me mad. It wasn't even that I was treated rudely when I tried to get help in Cleveland. Nor was it even that Continental hung up on me twice, or that it finally took my complaints - and then never heard from them again. It's more that - today was the straw that broke the camel's back. I had made a flight reservation using my frequent flyer miles, and got a confirmation number. I only wanted to change the name of the traveler, and the website clearly said that this could only be done over the phone. So I waited through the usual wait time (I'm not complaining that it was ten minutes when it said it'd be three; these things happen) to talk to a fellow who didn't seem to know what to do at first - he certainly was at odds with the website information. When he came back on the line, he told me that the flight was sold out, and that he'd cancel my reservation and start over. Then he hung up on me. I've so far been unable to sort this out with anyone, and I'm afraid I'll have to make arrangements with another carrier. If you can find any way to take another carrier, I suggest you do it.

CONTINENTAL AIRLINES customer review :  29 January 2010 by Isaiah Paul   (Trinidad and Tobago)

Trinidad to Newark to Beijing and Shanghai to Newark to Trinidad return. Check in at Piarco Trinidad fast and efficient. A worn 737 with fair service and the food tasted great however presentation of the food was horrible. Check in at Newark was fast and flight on time. Nice 777 with personal IFE and three hot meals and drinks of water, tea or other beverages every hour. This leg was enjoyable. On the return nice 777 again. However the return home was terrible. I had to pay 25 dollars for an extra suitcase and had to throw some things in my suitcases away. Check in was slow but efficient. Went back to a small cramped 737 but a new one, with bad food and boring movie.

CONTINENTAL AIRLINES customer review :  29 January 2010 by A Rybicki   (UK)

Unreliable in the main. I missed the Costa Rica/ London connection back via Houston and waited 18 hours to get the next flight back which also had mechanical problems. Inflight staff were useless having no clue as to how to get connections delayed for many passengers; only suggestion was for other passenger not in a hurry to let those needing to get a connection disembark first - not a suggestion that any of the mainly US returning holidaymakers took any notice of!

CONTINENTAL AIRLINES customer review :  28 January 2010 by Jean Edwards   (UK)

MAN-EWR return. We flew out from on time to Newark - connecting flight to San Juan. Our previously booked flights had been changed to 4 hours later, meaning we got to SJ around 1am prior to our cruise later that morning. Flight back Newark to Manchester was on a more modern 757-200. Felt very claustrophobic with narrow seat - very little room for the trolleys to move up and down, never mind the passengers. Ongoing call for 'mind your elbows' - nearly as bad as Emirates flight! Could only move the seat back one notch, so not able to get comfy for the journey and the seats were very thin and not good. Entertainment packed up for most of the flight, was re-set once, then nothing happened for the rest of the flight. Some people were OK, but we were not. Same thing happened on the way out, but they did resolve that. The flight staff were OK, not over-friendly. Food was very mediocre. Fortunately, took a sandwich onboard with me. I was disappointed with Continental - have travelled business class with them before and that was fine - I thought that economy would be OK, but no leg room and uncomfortable seats.

CONTINENTAL AIRLINES customer review :  25 January 2010 by Thomas McGee   (UK)

GLA-EWR-MCO - US customs computer systems went down as we arrived at EWR and we were all delayed, missing our connection. Well we weren't allowed to make the connection as we could not possibly fly without our baggage. To cut a long story short we were allocated a later flight to Orlando to find our luggage had arrived several hours earlier!! No complaints with the flight itself - good service, good IFE, food average as expected. The flight we missed was the only Continental flight that left for MCO on time.