CONTINENTAL AIRLINES  Customer Reviews and Passenger Trip Reports

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CONTINENTAL AIRLINES customer review :  1 January 2010 : by Andrew Gibson   (USA)

MAN-EWR. I travelled back to the US on the first day of the new TSA regulations. I have to commend everyone at Continental for the way they handled a new and somewhat confusing situation with professionalism, courtesy and good humor. Our flight took 90 mins to board, since each passenger was subject to a "pat down" and all carry-on luggage was very vigorously inspected. Onboard, the crew made the wait comfortable, offering drinks and chatting with passengers as the boarding process continued. Once in the air, we enjoyed impeccable service. Since IFE was switched off (Continental had no way to leave it on without also leaving on the SkyMap, which the TSA had also prohibited), so I slept for the bulk of the trip and was awakened 90 mins to landing by the new security announcements, advising passengers about the new rules for landing (no blankets, no standing etc). Again, the crew made the best of a bad situation.

CONTINENTAL AIRLINES customer review :  31 December 2009 : by E Morris   (USA)

Heathrow to Newark the day after the new security alert. BAA Security was fully staffed, efficient and we were through in no time. Sadly Continental's own third-party vendor was doing the new secondary gate checks and they didn't have enough staff to cope with a full 777. Hence the 3 hour boarding process. Captain announced after doors closed that new security instructions from TSA meant that the entertainment system could not be used at all throughout the 7.5 hour flight. Really poor that they didn't mention this at check in or during the 3 hour queue to get on the plane so we could get extra books, magazines etc. Flight crew divided between the friendly and personable and those that hate their jobs and just offend people with every snippy comment they make.

CONTINENTAL AIRLINES customer review :  30 December 2009 : by Charlotte Chuter   (USA)

Continental Airlines provides basic service. But their rudeness at the check-in desk and their inability to locate my bag for 4 days is enough to persuade me not to fly with them again. At the check-in desk, two of the three available staff were busy chatting with each other for a good 10 minutes and would not be interrupted. When I was given attention, I was informed to use the machine and then left alone before I could explain the message on the screen telling me I couldn't use it to check in. After a few days when I called about the bag, they had no idea where it was located or which airline system it was in at the time. The whole process was very frustrating and I would rather spend a few extra dollars than put up with that again.

CONTINENTAL AIRLINES customer review :  28 December 2009 : by Nick Ade   (USA)

PBI-EWR on Christmas Day. I'm a Silver Elite on Continental and get upgrades about 35-40% of the time - was going to fly the day after Xmas but chose to fly the day of instead. Almost empty airport and planes, got the complimentary upgrade on a 757-200. FAs courteous and personable. Food tolerable at best, but just a short two hour hop so wasn't expecting much. Champagne was nice. Atmosphere on the plane was wonderful and especially with segregated 1st class on the 752, it was a very quiet and private flight. Overall, very professional and courteous - felt as though I was already on the EWR-LHR route the plane was heading to next. I would recommend Continental as the best domestic US carrier, especially on the basis of their liberal Elite program.

CONTINENTAL AIRLINES customer review :  26 December 2009 : by Tarun Chotai   (UK)

If you have kids don't fly with Continental as they see kids as just a nuisance. We travelled from the UK to Puerto Vallarta via Houston and will never use Continental ever again - if they hate having kids, then don't accept bookings for them but if you take their money then have the decency to look after them!

CONTINENTAL AIRLINES customer review :  24 December 2009 : by P Prestegaard   (USA)

Continental offers the only NY-Oslo non stop. Full flight. Smaller plane, B757. Economy seats ok. Continental lounge at EWR is tired and staff are bored. However, young hard working, crew on the plane. On time, good announcements but didn't overdo it. Food just ok, but this is unusual these days for US airlines. Excellent entertainment system. Long wait for bags in Oslo. All said, this is the best US major airline. With a little more work, they could and should get into a 4 star category.

CONTINENTAL AIRLINES customer review :  20 December 2009 : by H Kumar   (UK)

We used several flights with continental during our trip to the US. We now see why the prices were so cheap. Easily the worst airline we have flown with. We checked into San Francisco airport and thought all was well. Luggage went in etc and were stopped as we were boarding the flight to say we did not have a confirmed ticket. Then told that our luggage is gone but we could not. How safe is that? Not sure if the regulations allow unaccompanied baggage on flights. Then we were in a queue for nearly 2 hrs to sort out our next flight - they tried to cheat us by compensating us only 200 dollars for their error. However when I looked into the small print (and legal jargon) I found they actually owed me nearly 2000 dollars (based on their own rules). When pointed out, suddenly tickets became available on another airline and they put us on it. They did however compensate us according to the rules and gave us 1200 dollars. Does not say much about their integrity.

CONTINENTAL AIRLINES customer review :  16 December 2009 : by Cristiano Miro   (UAE)

FLL-IAH-GIG-IAH-FLL. Continental has started, a few months ago, a daily nonstop flight between Houston and Rio de Janeiro. The equipment is a new B767-400ER aircraft. Seat width and pitch decent. There is a personal IFE screen with good programming. In this 10-hour flight, Continental serves dinner after take-off with a very light-breakfast close to arrival. On the 2-hour segments, from FLL to IAH, a complimentary snack was served. Although there is a charge for alcoholic beverages, headset is free on international flights and staff do several rounds of water and juices. Cabin staff were professional and courteous. I'm not saying that CO is an award winning airline - I flew Singapore Airlines in economy a month ago, and it does put Continental to shame. Having said that, aircraft on all segments were new, pilots were informative and flights on time. Continental offer a better product than DL and AA.

CONTINENTAL AIRLINES customer review :  14 December 2009 by Carl Lindstrom   (USA)

First Class Seattle to Ft Lauderdale with a change of planes in Houston. Started out poorly when we arrived 2 hours early in Seattle and were not permitted into the First class lounge. They said only for international passengers and premium club members. We are used to Alaska Airlines where all First class passengers are appreciated. We were told to go to Starbucks to get a cup of coffee. As far as I could see, there were no passengers in the lounge. The flight to Houston was fine, served a nice lunch. When we bought the tickets it said we would be served lunch on the Seattle Houston leg and dinner on the Houston Ft Lauderdale leg. When we took off for Ft Lauderdale, there was no food on board except for pretzels. I showed the flight attendant my ticket receipt saying we got dinner. We feel we paid for first class service but received coach service. I was very disappointed with the way we were treated.

CONTINENTAL AIRLINES customer review :  14 December 2009 by N Ogg   (UK)

London-Newark-Fort Myers return with Continental. Generally service was reasonable with flights on time, clean, newish aircraft and passable food. What spoiled the experience was the discovery, on checking at Fort Myers on the return trip, that the economy baggage allowance had recently changed and we were charged $100 as we each had 2 bags to check. It is disgraceful that this major change in terms and conditions was not made clear at the time of booking or even on the electronic ticket. If it had been I may have been able to choose another carrier or cut down on checked baggage. I now understand that most airlines have recently made the same change in transatlantic baggage allowance. There has been little or no general publicity on this and I have no knowledge of how other airlines have handled the transition. Continental's apparent policy on this change however - not to clearly inform customers, potential or actual - amounts to sharp practice designed to extort extra revenue from unwitting travellers. For this reason I doubt if I shall use them again.

CONTINENTAL AIRLINES customer review :  13 December 2009 : by K Nakamitsu   (Philippines)

I have to take the Continental “Island Hopper” flight from Guam to Majuro-RMI almost every month. Before reaching to the final destination, the plane stops 5 islands every 1 hour +/- and all passengers are forced to disembark the airplane. Continental Micronesia uses a new 737-800 plane but it has very narrow and uncomfortable business class seats with no entertainment system. The flight serves only two light meals for the 8-hour flight. Cabin crews are always tired with some exceptions. The automated in-flight announcement says “Thank You for choosing Continental Airlines” whenever this horrible flight lands 5 islands - although we have no other choice as the CO monopolizes the market.