Continental Airlines Customer Reviews and Continental Airlines Trip Reports

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CONTINENTAL AIRLINES customer review :  30 July 2009 : by C Timmer   (Netherlands)

AMS-Newark- San Jose and return. No real food on any of the flights (8 hours from AMS- Newark!) - a soggy, lukewarm sandwich. Cabin crew had no manners, very unhelpful and were very unhappy to work there. They barely came round with drinks. When I pushed the button for assistance, the FA showed up after 20 minutes, I asked if I could have some water, the FA looked around at the other seats and said in a very rude manner "anyone else need anything, I'm not going to walk back for one glass of water". The other passengers were quite shocked with her behavior. Extremely poor inflight entertainment. The plane was dirty. Seats were very tight and no footrests. Newark to San Jose was more than an hour delayed, due to the fact that the flight was packed with families visiting their relatives, they all had two or more bags per person. Of course there wasn't enough room in the overhead cabins for all the luggage. But did the cabin crew give any help or try to maintain any order? No, they just stood there, shouting over the AV that everybody had to sit down and they were not going to leave until everybody was seated. In the end everybody did sit down with bags shattered everywhere. I have never experienced this. I will never again fly with them. Their CEO who insists on telling us on every flight how great they are - I guess he has never flown Continental Airlines.

CONTINENTAL AIRLINES customer review :  20 July 2009 : by M Simon   (UK)

Newark-LHR. Check-in took ages, owing to insufficient desks for volume of international flights. Constant queue combing to alleviate pressure just added to the wait. We would have liked to and happily paid for an upgrade from our coach class, but, unlike Virgin, there was no opportunity to book on the spot, so clearly they're missing out on getting extra $$. Finally got to the desk, and told that despite booking 6 months ago all our 3 tickets apart. We have a 6yr old son, so this just adds to our consternation. The clerk advises "the computer" cannot get even 2 together, yet when we do get on the plane there are the odd few empty single seats - some computer. We asked for veggie meals, yet there are none to be found - just chicken and burgers for the 2 meals. Just before landing the steward hands round bars of chocolate here and there at whim - nice touch, not that we wanted it, but by leaving out said 6 yr old son this just upsets him. Thanks for the aggravation. These are minor gripes, but I mention them because there is a "personal" in-flight message from the CEO telling us what a wonderful experience we about to have. Sorry, buddy, don't need your smug message, just get in line and see for yourself.

CONTINENTAL AIRLINES customer review :  20 July 2009 : by P Elson   (UK)

Heathrow-Houston-Cancun and Cancun-Newark-Heathrow. Check in at Heathrow 2.5 hours before the flight - fast and helpful but husband, myself and 10 year old son all split up so the check in desk helped to seat my child with me. Luggage transferred to Cancan flight from Houston, flight was empty so we sat together - stewards and stewardesses were polite and friendly. Return flight Newark to Heathrow 2 weeks later was the opposite - overbooked, angry customers - once again we were all split up and this time there was no help, just rudeness (told we had good seats). Thankfully my 10 year old coped with it but what if I had been travelling with a 4 year old? Strangely enough it seemed that all the couples were seated together but they can't seat even 1 parent with their child! Lets be honest this is not a child friendly airline.

CONTINENTAL AIRLINES customer review :  20 July 2009 : by Simon Craimer   (USA)

EWR-MCO-EWR. ravelled with wife and four children under seven including a one year old! Elite check in a breeze, helpful check in staff. Entertainment on 757-200 is outstanding with an updated AVOD system which now has 40 movies and more tv series than before. Onboard crew were extremely helpful and great with the kids. I was dreading these flights because of the ages of my children but Continental came thru.

CONTINENTAL AIRLINES customer review :  5 July 2009 : by D Joyce   (Australia)

A hellish experience. Arrived LAX with 1hr 45 mins to connect to Houston. After 1hr in customs, checked bags with 49mins to flight. The inattentive check-in staff made no comment about any time urgency, nor offered assistance to get through security to gate. We made it to gate 10 minutes before flight to discover it closed with a message scrolling that we had to be there 20 minutes before flight time. No one told us previously, and this was the only time we saw this with 5 subsequent Continental flights. 3 other Continental "customers" also fell foul of this trickery. We then entered the airline standby merry-go-round, with up to 8 other people trying to get to Houston. The airport staff seemed not to care about our situation at all, obviously as the airlines policy of overbooking flights meant our plight was common. We missed our connection to Mexico, this costing us a day and a half in airports with the expense of the meals and a hotel stay. When we finally arrived at our destination in Mexico after 4 days travel, we found our luggage had gone to Mexico city, despite staff assuring us several times that it would not board a plane until we did. We were told we would have it the following day. When it arrived the day after that, the pull up handle was broken. Needless to say, we had no official sympathy from the airline, merely some staff empathy as we travelling to attend a family funeral. No official assistance.

CONTINENTAL AIRLINES review :  3 July 2009 : by Jonathan Earnshaw   (UK)

MAN-EWR-TPA-EWR-MAN. Checked in quickly at Manchester, fast-lane access and in the lounge in minutes. Welcomed warmly on board, Business Class was only half full, drinks provided before take-off. Amenity kit, newspapers and meal and drink orders taken before departure. Inflight, very personalised service - brunch tasty and good. Warm cookies, drinks and snacks provided throughout the flight. Ahead of arrival, a warm chicken and cheese sandwich with fresh fruit and chocolates. Transfer at Newark slightly long, but on board my flight to Tampa on time and airborne quickly - drinks and pretzels provided which seems little for a 3hr scheduled flight. Returning a few days later, a full meal was served from Tampa to Newark. Flight from EWR delayed by an hour due to weather, crew very friendly and excellent supper service provided.

CONTINENTAL AIRLINES review :  23 June 2009 : by Kevin Reid   (UAE)

Paris CDG - Houston - Tulsa. I don't know if Continental are typical of an American carrier, but all I can say is that if there was ever an advert for any other carrier then this was it. The entertainment system was terrible. I know that not every airline has a modern system that allows the passenger, to stop, start, choose what they want, but for the pre flight blurb to claim that they had a "State of the Art entertainment system" was maybe taking things a bit far. The choice of programming was also very poor, not a lot of variation at all. The food was very poor. I'm also not used to the bare faced cheek of a non budget airline charging for alcohol, what is all that about. It seems though that this is not just a Continental thing, but a US carrier thing, another reason to avoid US airlines in the future. The stewardesses took grumpiness, unhelpfulness and downright rudeness to a new level. Really, I think there is a need for some customer care refresher courses in the Continental offices, and quickly. For me, this was my first and absolute last experience in flying with Continental

CONTINENTAL AIRLINES review :  23 June 2009 : by David Rabe   (USA)

TPA-HOU-HOU-SFO, PDX-HOU-HOU-TPA, paid first class. Snack and breakfast on way to SFO; lunch and Snack PDX to TPA. The food was quite tasty. Used the President's Club in Houston, nothing to be excited about - crowded and very warm. All in all the flights were pretty much on time and planes new.

CONTINENTAL AIRLINES review :  15 June 2009 : by T Furey   (USA)

LHR-EWR-GSP in Y.. Translantic segment uneventful. My connecting flight to Greenville was canceled due to weather and they put me in a hotel for free (almost an hour away) for the night. The next morning, upon attempting to recheck my bags, the bag drop staff wanted to charge me the $15 checked bag fee (which is not charged on international itineraries). After protesting to staff and explaining the situation, the fee was waived. Then came the fun part, my flight was delayed ten hours due to missing crew delayed on a flight from Toronto. No explanation, let alone meal vouchers or other compensation was given by CO, only the standard "we're working on it" speech over the intercom. By time our crew arrived at 8:45pm (for a flight that was supposed to leave at 1 in the afternoon), it was discovered that the crew reached their maximum hours for the day and a new crew would need to be located. At this point I lost it and attempted to deal with customer service, who offered no help whatsoever. My only saving grace was a kindhearted passenger on the same flight who offered to take me to the President's Club where I finally enjoyed a drink and relaxed. My flight to Greenville finally left at 11:45pm - my apology? A coupon for a free drink on a future flight. This is actually quite sad, my experience with CO in the past while growing up living in England had been quite good, it just isn't what it used to be.

CONTINENTAL AIRLINES review :  8 June 2009 : by A Blauch   (USA)

PBI-EWR-MDT return in Econjomy class. B757 with personal TV was nice, seat a little tight and hard. Arrived on time, nice crew. Connecting flight propeller plane - very tight, but short flight. Coming back to PBI on 757, I was lucky to snag exit row seat with online check in. First time flying coach on Continental and I was prepared for the worst with full, tight planes. But I was pleasantly surprised and will fly again.