Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 460 reviews
4/10
3 star Skytrax Rating
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2/10

“portions of food were terrible”

(Czech Republic)

Trip Verified | Our flight from Frankfurt to Prague was canceled by Condor for no reason. We were in time at the gate and we were unable to board second plane. In the cabin we had to pay for wine, headphones etc... The portions of the food in comparison to other airlines were terrible. I was hungry. Seats were uncomfortable. Again in comparison to other airlines. The planes was not cleaned... I am not choosing this airlines ever again.
AircraftA330-900neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGrenada to Prague via Frankfurt
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"tricked into paying more for a change"

(United States)

Trip Verified | I was declined check-in because daughter's passport was expiring less than 30 days before the return date (which is fair) so I agreed to get her return flight rebooked. As soon as I paid an extra $400 for the ticket changed I was told the cut-off time to check in has passed and I won't make it to the flight and that it can be rebooked again online but not at the counter. The agent refused to help further. Upon calling condor helpdesk I was told the flight can't be rebook at all, so not only did I end up paying for a ticket I wasn't able to use, I was also tricked into paying more for a change that didn't let me use this ticket.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Warsaw via Frankfurt
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never book with this airline again"

(Austria)

Trip Verified | I will never book with this airline again. A few minutes after checking in my suitcase, I was told that all flights were canceled due to snowfall. After 5 hours we were told that there would be no more flights. It can happen, this is force majeure. I called Condor several times, but each time they had no information about replacement flights or other solutions. I would receive a call back or an email. Neither happened. I could pick up my suitcase the next morning at 5:00 am. I also had to arrange a hotel myself, but due to the weather, no means of transport could be arranged and there was no other option than to sleep at the airport. We were given no drinks, food or blankets. It was too cold to sleep. The queues at the restaurants were 2 hours just to place an order. The next morning at 5:00 am I was at the baggage service desk, along with dozens of other passengers. The flights that day continued, but there was still no solution for my flight. It also turned out that the service desk only opened at 8:00 am instead of 5:00 am. So after waiting for 2 hours, an employee who knew nothing about it finally came. She had no idea about the canceled flights or our missing luggage. We had to fill out the baggage claim online and our suitcases would be sent after 2 to 3 days. It has now been 2.5 weeks and I have not received any responses from Condor. The only thing I get a response to is the baggage claim. They still haven't had time and I have to be patient. I don't even get an answer as to whether my suitcase is even still there. Worthless company. I would warn everyone not to book your flight with Condor. Ik boek nooit meer bij deze vliegmaatschappij. Enkele minuten nadat in mijn koffer had ingecheckt, werd verteld dat alle vluchten verlaat werden door de sneeuwval. Na 5 uur kregen wij te horen dat er geen vluchten meer zouden zijn. Kan gebeuren, dit is overmacht. Meerdere keren heb ik gebeld met Condor, maar elke keer hadden ze geen informatie over vervangende vluchten of andere oplossingen. Ik zou teruggebeld worden of een email ontvangen. Beide is niet gebeurd. Mijn koffer zou ik de volgende ochtend om 05:00 kunnen ophalen. Ook moest ik zelf een hotel regelen, maar door het weer was er geen vervoersmiddel te regelen en zat er niks anders op dan op het vliegveld te slapen. We kregen geen drinken, eten of dekentjes. Het was te koud om te kunnen slapen. De wachtrijen bij de restaurants waren 2 uur om alleen al een bestelling te plaatsen. De volgende ochtend om 05:00 stond ik bij de servicebalie voor de bagage, samen met tientallen andere passagiers. De vluchten die dag gingen door, maar voor mijn vlucht was nog steeds geen oplossing. Ook bleek de servicebalie pas om 08:00 open te gaan in plaats van 05:00. Dus na 2 uur wachten kwam eindelijk een medewerkster die nergens vanaf wist. Ze had geen idee over de geannuleerde vluchten of onze missende bagage. We moesten online de bagageclaim invullen en onze koffers zouden na 2 tot 3 dagen opgestuurd worden. Ondertussen ben ik 2,5 week verder en krijg ik geen reacties van Condor. Het enige waar ik reactie op krijg is de bagageclaim. Ze hebben nog steeds geen tijd gehad en ik moet geduld hebben. Ik krijg niet eens een antwoord of mijn koffer überhaupt nog daar is. Waardeloos bedrijf. Ik zou iedereen waarschuwen om niet bij Condor je vlucht te boeken.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Tenerife
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight delay 6 to 7 hours"

(Canada)

Not Verified | I have my flight from Frankfurt to Seattle, was delayed hours and hours. Every hour they saying just wait we are leaving soon, last 6:30 hours and still waiting for departure 9:38 hours total, flight delay 6 to 7 hours just sitting in plane still the don’t know how long be take. Please don’t take this flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Seattle
Date FlownNovember 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"luggage and its contents are damaged"

(Canada)

Trip Verified | It has been almost four months since my trip, and the airline's mishandling resulted in a month-long search for my lost luggage. After three visits to Airport without assistance, I located it at Lufthansa airline's lost and found. Unfortunately, both the luggage and its contents are damaged beyond use. Despite reaching out to various departments via email, I received no response.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Toronto via Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible experience"

(Canada)

Not Verified | Terrible experience. Hours of delay. Overbooked flight, they offered upgrade for cash only. Made me downgrade from business to economy because of my pet on board, then offered an upgrade for cash only. regardless. The flight was delayed by hours because of luggage issues, etc which was because of overbooked economy. No blankets, no refreshments, no water, you have to pay for everything and the check in staff is beyond rude.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Toronto
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"staff were professional, passionate, enthusiastic"

(United States)

Trip Verified | Great airline. The staff were professional, passionate, enthusiastic. They thoroughly love their jobs, and it showed. Seat comfort was good. Amenities were thoughtful and of good quality. Cuisine was remarkably decent. Aircraft was new, clean, and comfortable. What an amazing surprise. This airline really hits it out of the ballpark.
AircraftA330 Neo
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSan Francisco to Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"All in all disappointing"

(Germany)

Not Verified | Disappointing experience. Brand new plane, flight a bit behind schedule. Seats are very narrow and hard, Condor optimised every inch of the airplane. Food very small and not very tasty, Service okay but not very friendly, bathrooms ridiculously narrow and small. Entertainment so and so. All in all disappointing.
AircraftA330-900 neo
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteFrankfurt to Mombasa
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"we ended up waiting over 7 hours at the airport"

(United States)

Trip Verified | I really wish I read the reviews before buying my flight. I’m a dual citizen and have been flying to Europe since I was born. I have never encountered a worst airline to fly with internationally than Condor. We paid for premium seats and wow I couldn’t believe we had to pay for that. They were worse than any economy seats on other airlines I’ve encountered. Our flight was slightly delayed but we made it to our connecting destination on perfect time. We went through security, got to our gate, just to find out that condor canceled our tickets on our connecting flight because they didn’t think we would make it. Mind you the second flight was delayed and we had over an hour before it left. We ended having to leave the gate, go to customer service, wait for assistance as everyone else flying Condor had various issues as well. In the end we ended up waiting over 7 hours at the airport for the next flight they booked us on. I contacted them over a week ago as I am terrified to fly them on the way back. Almost to the point that I canceled and just bought a new ticket with another airline. They have yet to contact me, I even followed up twice since. Would not recommend condor to anyone flying anywhere.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RoutePortland to Prague via Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst travelling experience"

(Germany)

Trip Verified | My flight with Condor/ Marabu (operated by Nordica) was unfortunately cancelled in the last minute. We weren't given any alternative flights in the next hours. Only possibility was the next planned flight the day after at 15.00, which turned out to be at 16.40. We were given only breakfast today, but no vouchers for lunch or anything. First the hotel wanted to force the solo travelers share rooms with other solo travellers, because apparently it was, what Croatian airlines planned. This must be a joke! We were brought the airport around 10.30 and now have to wait till 16.40. I lost one full day because of this. This is the worst travelling experience that I've ever had
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSplit to Munich
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no