Condor Airlines Passenger Reviews and Condor Airlines Passenger Trip Reports

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CONDOR customer review :  12 May 2012 by L Roestad   (Norway)

FRA-HAV in Premium Economy class. A very good product indeed. The 767-300 looked very clean and new. Seats (2-3-2) are wide and comfortable. Recline very good, pitch 35". You get a footrest under the seat in front of you, can be used in several ways for feet/legs and are very comfortable. A full size pillow, comfort kit, water, Drinks are free, and they start with a cocktail hour, then return with drinks during meal service. Meals very nice. Menu's, choice, all well presented. More drinks offered during flight together with an ice- cheese-cake. Snack before landing distributed (again with drinks) a couple of hours before landing. Giving you time to eat/enjoy and somehow shortening the flight. Same concept (drinks and meals) seemed to be followed in economy class too. Crew very nice. Polite, still with humour. Compared with other airlines that offer Europe-Havana flights, Condor Premium is much better for more or less the same price.

CONDOR customer review :  3 February 2012 by V Hoelen   (Norway)

Frankfurt-Cancun return. The main problem is customer service when checking in. When checking in at Cancun airport I stood 2.5 hours in the queue, barely getting to my gate in time for the flight. When I finally reached the check-in counter, it turned out my suitcase was over the limit for checked-in luggage. I was told I had to pay for this, which is fine. What is not fine is that the operation of paying took 15 mins. Extremely ineffective and tedious check-in process. The flight itself is below comfortable, entertainment is poor, the food is no more than okay and leg room is nothing to write home about. But all of this would be more acceptable if the start of the journey didn't have you running through the airport because ground service is so slow.

CONDOR customer review :  13 January 2012 by H Sauer   (Germany)

Boeing 757, FRA-AYT Jan 2012. Airplane quite clean and young, crew friendly, check-in procedure professional and effective at FRA, personnel at gate at least tried to board by sectors, food/beverages for the 3 hour flight sufficient and quality OK - much better than competing airline that we took on the return flight. Only the seating is quite cramped in economy - in width and legroom, we wouldn't have coped with a longer flight.

CONDOR customer review :  1 November 2011 by B Wilson   (Canada)

Vancouver to Frankfurt return. The flights themselves were probably a 7 or 8 out of 10. The food was good and the service was friendly. The seats don't allow much leg room and they seem a bit narrow but we managed. The real problem is with the Condor staff that check you in, and I would give them a 1 out of 10. The web-site did not allow us to pre-select our seats from Canada so we went to the airport early so we could get window seats. We were the 2nd people in line when the wicket opened and when we asked for a window seat the woman said that they had all been assigned online. We told her that because we were the 2nd people in a line of hundreds we were hoping she might be able to switch our seats. She said no. There was no smile, no apology - nothing - just a flat no. And our experience back to Canada was just as bad. It took almost 2 hours for the check-in. The lines were incredibly long and while waiting to board I must have heard six different passengers complain that they had to pay 20 Euro for each kilo their carry-on bag was over the 6kg limit. One person said that they would gladly throw out the chocolate they were bringing home for their children but were told that it was too late and they would have to pay 60 Euro penalty. And of course we were sitting in the middle section again. But the young pregnant woman sitting beside us was not even allowed to sit with her husband. They told her they would not try to find any seats together for them so she spent the 10 hour flight alone. Would I fly Condor again - not on your life! The land crew of Condor Airlines has scarred me.

CONDOR customer review :  14 October 2011 by Walter Bloemendal   (Netherlands)

Frankfurt to Salvador return comfort class. Food was pretty good, attendants friendly, service was good, seats are pretty good as well. May not be as good as KLM business class, but it's half the price. All in all a good experience.

CONDOR customer review :  6 October 2011 by L Kenward   (Canada)

We give Air Condor a definitive ‘thumbs down’. There were some positives (decent food and drink and reasonable leg space), but negatives dominated. Most importantly, passengers need to be aware of unreasonably tight restrictions (1 item of less than 6 kilos) on hand luggage, stiff penalties for excesses (20 Euros per kilo), and a policy of checking-at-the-gate, by which time it is too late for passengers to re-pack their luggage. On our flight (from Frankfurt to Vancouver on 1 October) dozens of unhappy passengers were paying penalties of hundreds of dollars.

CONDOR customer review :  28 September 2011 by J Smith   (Canada)

I travelled with Condor with a 1.5 year old baby as the first leg from Vancouver-Frankfurt-Prague trip. For the price, the experience was good. They gave my child games and they bumped us up to Premium Economy on the return and food was fine (one free alcoholic drink is given).

CONDOR customer review :  28 September 2011 by A Oharkova   (Czech Republic)

Panama to Frankfurt, Economy. The stewards were not really customer oriented, no smile, just robotic. The entertainment onboard was a couple of TV screens playing some Disney films and 2 normal movies. You can buy headphones for 3.5 EUR, however many passengers did not have Euros. The quality of meal was ok, but the problem appeared with the first snack - the steward simply forgot to give the snack to me and my partner. Later I asked for it and they did not even say sorry - she just told me It happened because her colleague was too fast. I know I travelled in Economy Class but still I paid enough to deserve suitable behaviour from staff.

CONDOR customer review :  8 September 2011 by B Klug   (Germany)

FRA-MBA-FRA Seating in Business Class okay, charter competitors are better. No personal inflight entertainment, only screens on the bulkhead. Good choice of meals and a good selection of wine. Crew friendly and professional.

CONDOR customer review :  6 September 2011 by J Urbaskova   (USA)

Flew with my 17 month old and my friend and her 6 month old daughter from Fort Lauderdale to Frankfurt and to Prague. At the airport told we could not sit together and we did book the seats together. Onboard my friend ended up sitting next to a passenger who was drunk, she asked to move and was told there were no free seats. One person felt sorry for my friend and he changed seat with her. It took the attendant 2 hours to get me a water. I was very disappointed with all the service I received.

CONDOR customer review :  14 August 2011 by Gene Keyes   (Canada)

Halifax to Copenhagen via Frankfurt. Frankfurt airport is overcrowded, departure gates are not posted until a few mins before boarding. The Boeing 767-300 holds over 250 passengers, and there was a very long queue, being passed through a pair of checkpoints, to get on bus after bus plus a 15 min wait. Halifax airport was far more efficient. Onboard I found the seat so thinly padded that I sat on the head pillow. The lunch was so-so, and later, a snack consisting of a piece of cheese in a dry bun, with beverages a while afterwards. At least Condor did provide 2 or 3 free rounds of beverages during the flight. The Condor magazine had about 70 pages of duty-free merchandise which seems like a distraction from the business of flying.

CONDOR customer review :  12 August 2011 by L Oikawa   (Canada)

Calgary to Oslo return. Condor leg from Calgary to Frankfurt went well both ways. The 2 flights were on time. Leaving Calgary we were the third people in line so got an exit seat. Their seats have limited leg room and the seats are not wide. Meals were adequate and they serve plenty of food and drinks throughout. If you are taller and require more leg room, upgrade to Comfort class.

CONDOR customer review :  11 August 2011 by A Anjou   (UK)

Frankfurt-Zanzibar with a stopover in Nairobi. Condor's Business Class is not on par with other competitors but it only costs a fraction of the price. Interior was clean and crew friendly, meals were alright. My only disappointment was that we were allocated new seats for the (short) Nairobi-Zanzibar leg because of some passengers disembarking and joining. I had originally chosen a window seat but found myself on an aisle seat.

CONDOR customer review :  4 August 2011 by Oldrich Janecek   (Austria)

Frankfurt-Calgary. Economy class was overbooked which caused chaos for seat distribution, therefore at the time of departure we were still sitting at the gate waiting. On-board service was average. As it was a flight from Germany to Canada with a German company, communication in German and English must be considered sufficient however, many German passengers had trouble filling out the customs declaration which were only in English. Lack of information about the position of the plane and other flight data. As expected, in Economy class one does not get much space, but as I am not very tall and had an aisle seat, it was not a problem. Anchorage-Frankfurt with stopover in Fairbanks: we left Anchorage nearly on time, but had 1 hr delay in Fairbanks, reportedly due to new software equipment. Flying from ANC we spent 12 hrs on board, during which time we only got 2 snacks. At the gate in Anchorage there were various free newspapers, but all of them were outdated and there was no recent American papers.

CONDOR customer review :  25 July 2011 by Jens Stief   (Germany)

We flew Frankfurt to Phuket in an outdated and badly maintained 767. The Food was meagre, service was poor with no drinks served between meals. My Seat was damaged so it could not be reclined. On the return there was a stop over in Bahrain. There was a problem causing the aircraft to be grounded. It took hours before we were transferred to a hotel.

CONDOR customer review :  1 July 2011 by A Tsiorba   (USA)

I had a great flight. I got bumped up to Premium Economy class, the airplane was clean and new. The stewards were very professional. The food was great! the fed us 4 times! One snack on arrival, 3 times with the drink cart, 2 meals and a farewell snack. I've never reviewed before, so that proves how much I loved flying.