COMAIR   Passenger Reviews and Passenger Trip Reports No Star Ranking Applied   Add your COMAIR customer review   Comair Unclassified Star Ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Comair Customer Reviews = 21

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COMAIR customer review :  8 November 2009 : by Greg Epps   (South Africa)

JNB-CPT. Brilliant airline, always been on time, food in business class got the right balance between quality and quantity, crew are friendly, and deliver great service.

COMAIR customer review :  19 October 2009 : by A Gebhart   (USA)

Business class CPT to JNB. Cape Town domestic airport a shambles during construction. BA Domestic lounge filthy. I have shoulder problems and am unable to lift anything overhead. Flight purser rude and refused repeated requests for assistance. Finally got bag stowed with help from another passenger. Business class seat was an economy seat with very slightly wider spacing, 3 on one side of the aisle and two on the other. Definitely zero value for the money.

COMAIR customer review :  1 February 2009 : by Allan Robins  (UK)

JNB-CPT. Flew on the BA branded 737 after a nightmare flight with Air France. What a pleasure to have customer service and I believe that they were genuine. More legroom that the AF long haul, snacks on board were much better than you would get in Eeurope. In short, very good value for money.

COMAIR customer review :  29 November 2008 : by David Goff  (UK)

JNB-DUR. Checked in online & had been assigned 2A. Bag drop at JNB was fast & went straight through to Lounge. Reasonable domestic lounge with good airport views etc. Usual drinks/snacks available. Boarding call made & then bussed to aircraft but was fine. Dep on time. In flight offered various filled wraps with choice of Dessert/Cheese + drinks. Crew were ok but slightly inefficient. Arrival into DUR on time. However Club bags seemed to be the last off which was very disappointing. Overall flight okay but not sure that paying for lub is worthwhile on a 60 min flight.

COMAIR customer review :  15 November 2008 : by David Holden  (UK)

JNB-LVI-JNB and JNB-CPT-JNB. An outstanding airline with friendly staff. The Galleries lounge at LVI has to be seen to be believed - but better than being in the main lounge. Food and wine was superb, staff friendly and flight crew informative. All flights on time, on clean planes. Luggage always on belt before we arrived. After years of low cost drudgery in Europe, Comair offered fantastic value given the strength of the pound.

COMAIR customer review : 10 October 2008 : by Tony Gerber  (Australia)

JNB-WDH (732), LVI-JNB (733), CPT-JNB (733) in August and Sept, all in economy. Chose BA while in southern Africa due to being indentured to OneWorld. The flights themselves were uneventful, which is the way we like them, and cabin staff were friendly and efficient, the food and drink service was adequate. Baggage turned up promptly with one exception. Every encounter with BA staff was pleasant and friendly. We enjoyed the Terraces lounge at CPT domestic. All in all, we would have been very happy, except that we were also supposed to fly JNB-CPT (connecting from the LVI-JNB flight), and therein lies my sorry tale. The LVI-JNB flight ran 2 hours late on account of some tech problem with the original aircraft ex-JNB. (One of the hazards of operating such an old fleet?) We were alerted to this problem at check-in time at LVI, so I enquired with the BA staff in LVI about what would happen in JNB and was assured we would be automatically re-assigned to a later flight. I also phoned BA/Comair reservations to alert them to the situation, and, before the line dropped out, was reassured all would be ok. Similarly, the chief steward on our flight to JNB said the same thing, and, not surprisingly, that flight was packed with people with connections to make in JNB. Almost noone was staying in JNB. On arrival in JNB, however, things went into meltdown. Unlike the efficient operations we have encountered elsewhere (e.g. CX in HKG, and even QF in Australia), the ground staff meeting the plane in JNB did not have any re-assignments for any of their own connecting pax organized. They also completely failed to keep things under control, and from the bus to the terminal building, and our passage through immigration, and collection of baggage (since we had to transfer from international to domestic), and the mad dash to the domestic terminal, everyone was pretty much left to their own devices and things descended into a frantic every-man-for-himself rabble. Admittedly, many of the connecting pax were behaving very badly, but equally, the BA staff simply had nothing arranged, and noone in control. The bags even appeared on the wrong carousel. Once we finally got to the domestic terminal, we thought we were being checked in to the 6pm flight (by now it was 5:30pm ... we originally were supposed to have arrived at 3pm, to connect to the 5pm flight), but though our baggage was tagged, when I queried the check-in clerk about whether our bags would make the plane in time, she asked us to wait a moment, and left to queue up with a lot of other people at the enquiries counter. By the time she returned, it was 5:45, and we were asked to go there also. They told us there that the flight had been oversold, and that the 7pm flight was likewise unavailable. We were bumped to kulula, given vouchers for food and drink, and free-flight certificates. The fellow dealing with us was very polite and helpful, and clearly doing the best he could under trying circumstances (other pax were still in the area, demanding to be flown to wherever). But ... even so, the food and drink vouchers turned out to be for a small amount of Rand, so we ended up having to argue with the kulula flight attendant about a 13 rand shortfall ... fortunately, he was gracious enough to let it go. And the free flight vouchers we were given are useless to us, since we are not planning to travel in southern Africa in the next 12 months. (This is not the first time BA have sent me certificates or vouchers in compensation for some problem that were worthless since they couldn't be used.) So ... it seems to me that while BA/Comair run a pretty decent operation while things are going smoothly, they are incapable of handling exceptional situations, unlike other airlines in my experience. Finally, although I sent a feedback item to BA via their website shortly afterwards, we haven't heard back from them as yet, some weeks later. I would have expected slightly better treatment, being a Oneworld Sapphire member. I would fly with them again nevertheless, and probably allow more generous connection times than the recommended 2 hours in JNB to allow for similar mishaps.

COMAIR customer review :  28 April 2008 : by S Srinivasan  (USA)

CPT-JNB in Economy. I had checked in the night before, and the Fast Bag Drop worked quickly and efficiently. Security at the CPT domestic terminal no problem despite the construction. Boarding a bit of a scrum, as they board everyone at once instead of through rows or sections. Flight was on an ancient B737-200. Plane was clean and well maintained, and the legroom was excellent for Economy class. Service was warm and friendly, despite a full flight, with two drinks services along with breakfast on a 2 hour flight. Food was not good, however. The flight departed and arrived on time, and baggage was out within 10 minutes at JNB. Comair (BA) wasn't any more expensive than LCCs like kulula.com, so I'd consider it great value for the money.

COMAIR customer review :  15 February 2008 : by B Atkinson  (UK)

Four flights undertaken on Comair in the last three weeks - between Johannesburg, Cape Town, Port Elizabeth and Durban. I'd rate them very highly. All flights on time, except for one short delay (20 mins or so) on the first - for which a full explanation was given and most of the time was made up en route. Two of the flights arrived early. Aircraft (B737) are not new, but clean and tidy. Meal and drinks service excellent. Cabin crew attitude and service was first rate. Also good info given from flight deck. Baggage delivery prompt on each occasion. Will certainly fly with Comair again.

COMAIR customer review :  7 February 2008 : by R Dingle  (Australia)

DUR-CPT & PZE-JNB Economy. Put on Comair due to Oneworld connection with Qantas and was a little concerned when it was associated with BA after some rather below average flights with BA. However plane while not new, was clean and the cabin had done up looking a lot newer. Service by cabin crew was superb and very impressive food service - including a hot meal! Superb airline and will certainly use it in the future when in RSA.

Comair - by Gavin Stewart 20 September 2007 JNB-CPT. First time with BA/Comair and found it outstanding. FAs were simply the best crew I can recall having on any flight. Friendly, chatty, happy, just seemed to love their job from the first minute to the last. Nice catering with great choice "real" wines in Club. Crew knowledgeable and enthusiastic about the wines. Small tech issue (persistent whining sound in the cabin) was handled with aplomb. BA Terraces in JNB very pleasant way to pass the time, with great outside views. Top marks. Comair - by Rod Hocking 15 October 2006 JNB-LIV-JNB Business Class. Although the aircraft were a bit old, they were clean, seats good and attention in business class excellent. Food good both ways. On the return journey there were no less than 5 passengers sporting injuries sustained from over exuberance of some sort; but all were found seats and cared for. Would recommend this airline for flight within the area. Comair - by Frank Schreiber 5 October 2006 JNB-PLZ-JNB. Comair as a subsidiary of BA I was expecting same service as BA and I got it. Clean cabin, great meal and beverage service, on time departures and arrivals and excellent crew service. Next time in SA will definitely fly with them. Comair - by Sean Kyte 12 June 2006 Cape Town to Jo'burg and no complaints. Excellent leg room - maybe because at the front of the economy section which would have been club Europe in the aircraft BA mainline days. Sandwich and drinks service fine and on time departure. Comair - by Craig Thomas 29 March 2004 Durban - Johannesburg (Club) : Service on the ground quick and efficient despite a congested terminal and overbooked flights due to the end of a long weekend. Although an old B737-200 was used, cabin was clean - seats and cabin finishings modern and like what you would find on newer aircraft. Although the flight was a little under 50 minutes, a full dinner was served. A very professional operation on all accounts. Comair - by Michael Luttig 8 February 2004 Port Elizabeth to Jo'burg on Comair's 737-200 in business class. What a great experience for a short flight like this. There is a small departure lounge in Port Elizabeth - drinks and packets of nuts and crisps. On board we were served a full meal service; welcome drink before take off followed by a drink with a packet of nuts. Starter, with hot bread and side salad and a hot main course all on china & glass. A cheese board with coffee was served just before descent into Jo'burg. I would highly recommend Comair when flying regional in South Africa. Comair - by Sean Mowatt 16 January 2004 DBN-JNB on BA/Comair after my flight on kulula.com (BA/Comair's low-cost subsidary) was cancelled. Service was friendly and efficient, meal was good for a 50 minute domestic milk-run and masses of leg room - albeit I was in the first row of economy. The 737-200 was clean and well maintained, but a bit noisy! Overall an excellent flight. Comair - by Bryan Morton 25 March 2003 Flew Comair's BA-branded services CPT-JNB-VFA. Very happy with the service offered - leg room on both flights was very generous (more than on BA's long-haul services), hot breakfast on the CPT-JNB flight, All-Day Deli on the JNB-VFA leg. Slightly delayed arriving into Jo'burg but were kept well informed by the flight crew of reasons for this. Only problem was on arrival into JNB - aircraft was parked on a remote stand & the airline only provided a single bus to carry passengers to the terminal. This was a full flight so the bus was "very" overcrowded - really 2 buses were needed. Comair - by Joseph Petraglia 21 August 2002 It's silly to base one's opinion of an airline on a single bad experience, but after my recent trip on BA's ComAir subsidiary from Harare to Jo'burg I have to say that I am sorely tempted to swear I will never fly BA again. Their counter personnel at Harare are absolutely inflexible in their enforcement of baggage weight limits. I only had one bag going to the US through Jo'burg, and it was about 8 kilos overweight--I had no extra piece of luggage, and they refused to offer me a cardboard box or anything else. After several minutes of pointless pleading I was forced to jettison the 8 kilos of clothing and gifts right there at the counter. I understand the role of rules, but in circumstances such as the one I was faced with, their "scrupulous" enforcement has cost them a steady customer. If you cannot even offer a passenger a box (they claimed that if the box were damaged, I'd claim compensation even though I said I would waive, in writing, any right to compensation) you can not claim to be customer-focussed.

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