Central Mountain Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 12 reviews
5/10
No Skytrax Rating
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2/10

“Brutal airline”

(Canada)

Trip Verified | Brutal airline. Will never fly again or recommend them. Over 1 day delay on my flight down to Vancouver with 3 trips to airport because they "failed" to contact me. No compensation of course....I mean why would they. Now on flight home same thing. No warning no heads up nothing. Again now sitting around Airport for hours and this is not a weather thing either. Again no compensation. I WILL NEVER GET ON ANOTHER CMA FLIGHT AGAIN. Paid a premium for "service" without getting the service! Hope this airline gets shutdown!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Quesnel
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"we were told no compensation for this"

(Canada)

Trip Verified | Flights delayed and no one around at all to say what's going on. Flight get's cancelled then we were told no compensation for this as it was due to weather. Figured ok I'll just sleep here, rude security guard say's we can't stay over night and to find a hotel. You literally left us stranded and it's freezing and you're kicking people out. What if someone had no money? This is a disgrace. They should have at least provided a hotel voucher when there is no other options.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePrince George to Edmonton
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible service/planning"

(Canada)

Trip Verified | Vancouver to Campbell River. I'm never booking with Central Mountain Air again. First flight was cancelled and I had to go with Pacific Coastal. On the return flight, both they and Pacific Coastal had weather advisories to Campbell River at the same time. Pacific Coastal said if the weather was too bad that they would go to Comox and bus us the rest of the way, whereas Central Mountain Air would fly back to Vancouver and tell us to get our own accommodation at our expense. Terrible service/planning. Go with Pacific Coastal instead.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to Campbell River
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"somehow lost my baggage"

(Canada)

Trip Verified | What a horrible airline. Getting on this aircraft was disturbing, when you get on and take your seat you can only admire the spacious seating, but then it is only a Dash 8. What is disturbing is the filth on the seats, as this is an old aircraft from outward appearances, enjoy putting your head on the head-rest hope you don't get lice. The topper of this trip is that between Fort Saint John and Vancouver, a 1.5 hour flight they had somehow lost my baggage. upon arriving in Vancouver and standing at the Baggage Carousel for 10 minutes, I went to the the ticket center, after an hour there they figured it out that they had given me someone else's baggage claim ticket. As of 10 pm tonight still waiting for my baggage, which was promised at 3:00 pm this afternoon.
AircraftDash 8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Saint John to Vancouver
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible service now"

(Canada)

Trip Verified | Vancouver to Williams lake. Horrible since they moved to the south terminal. Used to love it, but it took 45 mins for the shuttle to arrive on June 24th. Then the flight before mine had 6 passengers not on the flight list who played for their flight and only one person on the counter to help. I had 2 hrs to get my flight when I landed in Vancouver, and by the time I checked in I had 5 mins before boarding. Since I had no time to eat I grabbed a pop only to find out that you cannot take it through this security either so you can't take a drink on the plane. This is a horrible set up and if my flight to Vancouver was a little delayed I would have missed my flight. Horrible service now, from a 3 star to a 1 star in my opinion.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to Williams lake
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"all want to get to our destination"

(Canada)

Trip Verified | Prince George to Vancouver. I thought to support a small business. The free checked bag is cool, as is going directly to Vancouver south where my car is parked; however the 40 min delay on a sunny day? I dont like to complain but time is money. We all want to get to our destination, we shouldn't be delayed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePrince George to Vancouver
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"amazing customer service"

(Canada)

Amazing customer service with this airline. I booked this flight from Quesnel to Comox for my father, who is having cognitive difficulties and I was worried about him making his connection in Vancouver. I contacted CMA and they made a point to call me back to discuss the situation and then ensured someone would be there to make sure my father didn't feel lost and got on the right plane! Due to weather and traffic accidents on the way to the airport, we were late picking my father up, and again I was able to contact someone who sent an attendant to relay the message to my father (who doesn't own a cell phone). I was so impressed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYQZ to YQQ
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"feel like I've been scammed"

(Canada)

Verified Review | Flew Fort St John Airport to Prince George Airport. There's no point in taking Central Mountain Air if you can take WestJet or Air Canada. They charge outrageous baggage fees so it doesn't even save you money and the flight times are not always convenient and the aircrafts are small. Could have had a more comfortable flight for the same amount of money, definitely feel like I've been scammed. Will only take this airline if it goes to some remote city where no other airline goes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYXJ to YXS
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

Central Mountain Air customer review

(Canada)

YQQ to YVR (Comox to Vancouver) For such a small airline and airplane we were pleasantly surprised. It was no more expensive for our family of four to take the CMA flight than it would be to take the ferry to Vancouver and back and for a couple of nights in hotels to make our connecting flights south. Being a smaller plane it was open seating. We were in the emergency seats going both ways and both times the pilots made sure to make eye contact with us when explaining the procedures and asked if we had questions. CMA is very good about the schedule. Both flights left on time and arrived on time. It's a nice short flight. Being a smaller plane it was a bit bumpy both ways but as someone who has become airsick on bigger jets I had no problem at all. The only negative comment I have is that being a prop plane it was very loud and the announcements they made (arrival time etc.) were impossible to hear. The recording needs to be louder.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Central Mountain Air customer review

(United Kingdom)

Only four people on my flight so we sat where we liked. Checking in was therefore a formality. As it was a small propeller plane it felt like getting on a private jet (albeit quite worn inside and shared with others). No cabin crew on board (no need for a 45 min journey to Edmonton). It's cheaper than its bigger rivals offering a more personal service as you would expect for a local airline and certainly a better option than taking the coach. Professional and efficient so would use again.
Seat TypeEconomy Class
Value For Money 12345
yes
1 to 10 of 12 Reviews