CLICKAIR review : 16 May 2008 : by Eduardo Rojas

Customer Rating : 2/5

BCN to VIE return. Both flights with a 60% load factor making the flight more pleasant. A320-200 were in good shape in both legs. Interiors have Recaro blue leather seats with the magazine pouch in the upper side of the seat to allow more legroom. Despite this, the pitch was incredibly tight. I'm 1m83 and I was uncapable of fitting my legs without having to press in the seat in front of me. No IFE (as Vueling does) and paying catering at standard price in low cost carriers. Cabin crews were efficient though. The overall experience was positive though the lack of space made the flights a bit unpleasant.

CLICKAIR review : 10 May 2008 : by C McCafferty

Customer Rating : 5/5

LCG – LHR. The experience started well when I was able to print my boarding card as soon as I had completed my booking, two months before the flight. A Coruna airport is a typical small regional airport, and was quiet on my visit on a Sunday at 2pm – only one man in front of me at the security point staffed by pleasant people. Our plane arrived on stand approximately 30 mins before schedule departure and I was pleasantly surprised that the crew managed to offload the arriving passengers, board us and depart on time in such a short period. Legroom was noticeably narrow, although our plane had the Recaro seats (also found on Iberia and Finnair) with the magazine rack in the back of the headrest, which helped. I slept most of the way to Heathrow, but the crew seemed friendly and helpful from what I saw (and very smartly turned out in great uniforms). We arrived early and were on stand and off the plane in no time. I can’t comment on baggage, as I had hand luggage only. At €50 one way I was very impressed with this flight and wouldn’t hesitate to recommend clickair.

Clickair review by T Bocock

5 May 2008  Customer Trip Rating :

MAH-BCN-MAH. Both flights on time. The planes were clean and staff friendly. The seat pitch would be a little tight for anyone tall. Seats with extra legroom can be purchased for an extra cost. I didn`t check in any bags so I cannot comment about that. I checked in on ine and printed both boarding cards with no problems. Everything onboard has to be paid for as with any other low cost carrier but the prices looked reasonable.

Clickair review by X Paredes

27 March 2008  Customer Trip Rating :

Used this airline in a number of occasions, and I've always encountered the same problems: Limited options for online check-in, crowded and/or understaffed check-in counters, occasional delayed flights, expensive flights for being the cheaper alternative of a major carrier (Iberia) and, above everything, rude staff.

Clickair review by L Highbridge

13 March 2008  Customer Trip Rating :

VLC to LHR. Check in was quick and pleasant, as my husband is Japanese we were not able to print our own boarding cards. We had selected our choice of seats at booking time and were curious to know if the last row, which was labelled an exit row, would have any extra room. It did not. Still, the seats were modern and comfortable. Although the seat pitch seemed incredibly tight, the chair design meant that the magazines were stowed in the top half of the seat back behind the tray. This gave a full extra inch of leg room compared to seats where the magazines are stowed conventionally - assuming that your thighs allow you to keep your knees relatively close together. Our flight was perhaps 75-80% full which gave us an empty seat in our 3x3 row. All in all, more enjoyable than Easyjet or Ryanair, and only the lack of drinks and sandwiches meant this airline is a notch down from AirBerlin.

Clickair review by C McLoughlin

17 February 2008  Customer Trip Rating :

DUB-BCN. I booked flights in November 2007 with ClickAir on the Dublin Barcelona route. Flights cost €350 in total for 2 persons return. I got an email on 30 January 2008 stating that the flights were cancelled and I should contact their customer services to arrange an alternative. Based on Mr. O'Reilly's posting below it appears that ClickAir could have given me and countless other pre-paid passengers considerable more notice regarding these cancelled flights. Having contacted their customer service section they advised that no alternatives were available and that they would arrange for a refund to be made - this has not occurred to date. They also gave no reasoning for the cancellation of the flights. I have followed this up with further phone calls and emails, but I am still to receive a refund (or even a response form ClickAir). ClickAir are a cowboy operation and I advise others using this route to look at alternatives.

Clickair review by Joseph O'Reilly

4 February 2008  Customer Trip Rating :

I booked my flights in Sept 2007 for 4 people to Barcelona on 9 Feb 2008. The flight times were excellent and the value fantastic at €50 each all inclusive. Too good to be true! On the 14 Jan 2008 "Clickair" clicked me to say the flights were cancelled. Alternative flights have cost me €250, five times as much. I am still waiting for their customer service to contact me with alternative options. I have emailed them several times without response and have tried unsuccessfully to telephone also, requesting a refund of the total cost. Had I booked with one of the other airlines in September it would have cost me €400.. Now it has cost me €1000 + my refund of €226.5, which remains outstanding.

Clickair review by Andre de Souza

15 January 2008  Customer Trip Rating :

BCN-AMS. Airplane quite old, crew did the security demonstration in seconds (I mean it). Cheap flight and it was the last minute option - it's a fair airline. I've noticed that a lot of people here perceived the lack of communication with the passengers.

Clickair review by Kim Krister

26 November 2007  Customer Trip Rating :

Barcelona to Helsinki. This is self service airline. We booked our return flight back to home three months advance. Paid 10€ supplement per passenger for exit seats. Week after reservation, they cancelled our flight without notice. Review itinerary at Clickair´s website replied with error message, four emails sent to them and no reply. It took three weeks when they realized the situation and changed our flight. We had one more day at BCN. If you book a flight from this airline, I advice you to check you itinerary several times. Also read carefully all small printed texts you have in your email from them. On bill there was a small statement saying, if your flight leaves after 00:00 (12PM) as our did at 00:45, you have to make check-in before 23:00 (11PM) to get into your flight. And if there are an error message in review itinerary web page, you flight might have been changed. Check-in at BCN was ok. Departure gate changed one time without notice as w saw it from tv-monitors and walked to the right gate. At boarding we were greeted, I found aircraft A320 old and having dirty interior. Though generous legroom at exit seats were fine. No magazines, no entertainment. They sold rolls with 8€ price, small water bottle at 1.5€ - expensive. Crew English language skills were fair but not good. Cabin air was warm entire flight as they do not have blankets to give. Overall so much self service and trouble to have with this airline. Shame that Air Berlin didn´t had flight from BCN to HEL via TXL in November as we would booked them. But this was direct flight and only 50€ per passenger plus 6.50€ charge using credit card as this is lowcost airliner.

Clickair review by A Maynard

26 October 2007  Customer Trip Rating :

Rome FCO to Barcelona. Aircraft a few months old. Clean & bright. Seats pretty tightly packed. Aircraft late, we sat on board for almost another hour, with no aircon in hot temperatures, as the crew could not reconcile the passenger numbers. No apologies from the crew in any way for the delay. Flightdeck did not speak at anytime to the passengers. Aircraft parks at the greatest possible distance from the terminal at BCN. At least your bags are already on the belt by the time you get to arrivals. Clickair - cheap but not particularly cheerful.

Clickair review by J Doyle

26 October 2007  Customer Trip Rating :

Dublin to Barcelona and back with different airline. We booked our flights through Iberia.Com and the flight code we were given was different to the code displayed at Dublin Airport but as long as you are aware of this before travelling it poses no problems. Check in in Dublin Airport opened early which allowed us to check in with no time wasted. We were designated seat numbers which was new to Clickair which allowed easy embarking. The seats were no tighter than the average short flight airbus. We departed on time and we found this airline compared favourably to the more expensive carriers. Dont be put off by the cheap prices as the service is a high as their competitors. Book directly with Clickair as it is cheaper than booking the same flight through Iberia.com. The price quoted is inclusive of all charges and taxes, free baggage allowance and choice of seats. (only premium seating has extra charges). Clickair also flies into the main airport in Barcelona with excellent transport options into the city unlike other low cost airlines which fly you to airports which are less convenient.

Clickair review by Ian Waddell

5 October 2007  Customer Trip Rating :

LHR to Valencia. Flight delayed due to schedule disruption earlier in the day. Good and accurate information from Clickair and £6 meal/refreshment vouchers, even though delay was just under 2 hours. Seat pitch tight, but plane clean and flight attendants efficient and very well presented. Return was on schedule and enjoyable. Fares very reasonable.

Clickair review by Miguel Ferreira

2 September 2007  Customer Trip Rating :

LIS-BCN and BCN-LIS last week. Very friendly crew, nice aircraft, clean and modern interiors with nice leather seats. Seat pitch is a bit small, but OK for a 1h30 flight. Outbound flight delayed because of a strike of airport staff in Lisbon. They apologized and explained it well. Inflight service is like all other low cost airlines: you pay for everything. But I paid 50 Euros for a return flight so I accept it.

Clickair review by T Schneider

21 August 2007  Customer Trip Rating :

Flew several times over the past few months MUC-BCN. Aircraft clean. Onboard service normal for a low cost airline, catering must be paid, no newspaper etc. Distance between the seats still OK for two hour flights (I'm 1,87m tall). If you take a longer flight you'll feel uncomfortable. Waited seven hours in BCN for my Clickairflight. There's no customer service agents at the airport and Iberia is not really interested to help. Don't use the official email address "info" posted at the website. Airfares are shown at the website you have to pay an extra charge by using credit cards.

Clickair review by Eric Bateman

21 August 2007  Customer Trip Rating : n/a

EDI-BCN return. Booked on Expedia, who tell you that it's Iberia until you get the confirmation page when you discover that you've got their lowcost subsidiary. Having said that, both flights were on time. The seating is tight (this is 2 hours 30 minutes and I'm 6"2"). The people are friendly enough. I'd rather take a direct lowcost flight than connect through Heathrow (or wherever) and would definitely fly them again.

Clickair review by Les Haswell

13 July 2007  Customer Trip Rating :

LHR - Sevilla. Aircraft modern, minimalist feel, clean and in a good state of repair. Legroom is not generous but otherwise the seats were comfortable. Food must be paid for in Euros or credit card - no problem, but sandwiches were not a good experience to the extent that own catering will be provided in future! Do not like free seating, although maybe it's the enviable Spanish mentality, but this did not trigger the once and never again to be experienced Ryanair stampede. It surely does not cost any more to allocate seats!! The cabin crew were friendly the flight crew did their job with ease and overall the experience was a good one, as was the fare, which must always be remembered in making assessments.

Clickair review by Brian Lawson

6 July 2007  Customer Trip Rating :

I've flown them several times between LHR and VLC. Aircraft are clean but spartan, although the leather seating is certainly no worse than Iberia. So far, flights have been punctual and service is less stuffy than Iberia, and avoids the holiday camp style of EasyJet. At tourist class level I think service is better than IB, but that doesn't set the bar very high. The morning direct flight is a real boost, in previous years I had a series of unreliable Air Nostrum connections via Barcelona or Bilbao. While probably better service is offered than the other low cost rivals on the route, the overall experience still feels cheap and not very pleasant if you're on business. Clickair should offer a priority boarding service and better customer service at LHR given the growing number of security related problems.

Clickair review by G Dyer

4 July 2007  Customer Trip Rating :

LHR-VLC being a regular commuter between London - Valencia its good to have another choice on this route beside Easy and Ryan. Advantage of Clickair for me and others I know is the early morning flight out of VLC on Monday mornings (better if it was even earlier) for work and business in London. Prices competitive with Ryan and Easy although high summer prices were not, but I like the fact the price advertised are what you pay (unlike the Ryan booking system). For me also Heathrow port means I'm only paying tube fares and not the Euro 30 Gatwick or Stanstead rail returns on top of flight costs. Have been delayed at Heathrow end (not too long) on each occasion - but then thats' the usual BAA Heathrow congestion problem. Seat room is tight but those who are regular head straight for the mid window rows which have great leg room. Good so far and it always helps to have another choice, I will continue to play the field with the other two airlines but due to flight times only if they offer a much cheaper price. Service staff smart and friendly.

Clickair review by J Middleton

25 June 2007  Customer Trip Rating :

Booking Iberia and getting Clickair is simply fraud. Iberia disclaims any responsibility for Clickair and will not help if problems emerge, although Clickair is a subsidiary of Iberia (one is issued boarding passes designated Iberia). We had problems aplenty. Arriving at check- in on 21 June while the flight from Barcelona to Venice was still posted, we were told that we could not get a boarding pass. The check- in people said they did not represent Clickair and gave us a number to call. We did on our Italian-based cell phone, confirmed our booking code, and put our phone into the hands of the agents. They said they could do nothing. So we recalled the number and were told that we would have to rebook at a charge of 50 euros each. We then attempted to do so for a flight the next day. The best deal we could cut came to 279.50 EUR with no credit for the 245.77USD we had originally paid. So we returned to Barcelona, by luck got a last-minute hotel for 150 EUR, and ended up paying 40 EUR for cell phone charges. Iberia lists prices just below competing low-cost airlines between Venice and Barcelona: Vueling and Alpieagles. Clearly the intent is to drive away the competition. We have used both and have found the service excellent. Iberia's ruse must be exposed.

Clickair review by N Hayllar

25 June 2007  Customer Trip Rating :

Flew several times over the past few months LHR-VLC. Always on time, almost no check in queue, polite staff maybe a little slow on the service. Comfortable seat and for me at 5'10" seat pitch is fine. Every other carrier is LGW or STN to VLC so good to have a Heathrow service. At E80 euros return I cannot fault their service. Fares on the website are quoted all inclusive of taxes so the fare you see advertised is what you get. Compare this with Ryanair or Easyjet and you have to get almost to the end of the booking to find out the £10 fare is actually going to cost £80 which is so annoying.

Clickair review by D Innes

14 June 2007  Customer Trip Rating :

LGW-SVQ-LGW on Clickair, and the return was £48 including taxes. I was quite suprised. The flight boarded early and there was no organisation to the boarding procedure, it was a free for all both ways, however we were lucky enough to get overwing exit seats outbound and leg room was more than enough. There was plenty of room however on the inbound sector it was a different story. Very cramped in the other seats. Cabin crew were professional although not much range on the Inflight Menu. Limited range of products and basic sandwichese. All in all great value for money and I would rate better than easyjet in terms or quality and would fly with them again.

Clickair review by M Eftekhar

14 May 2007  Customer Trip Rating :

I bought my ticket from Iberia, and at no time was Clickair mentioned. The seat pitch is tight - more than one hour anyone over 6 foot will have an uncomfortable flight. Plane looked clean but the seats must have been designed by a robot, hard plastic and unfriendly - there is nowhere to put your bottle of water or your book. The staff were friendly, but never again. Iberia no longer operates from Barcelona to Malaga.

Clickair review by J McKenna

9 May 2007  Customer Trip Rating :

Booked return from Dublin to BCN with Iberia but turned out to be Clickair. Flight dep times changed numerous times from afternoon to morning same for return flight - approx 6 times! On arrival to check in lots of people claiming flight the day before was cancelled no explanation given. Seat pitch terrible as outlined by others here. Return flight BCN to Dublin 7.00am flight delayed due to technical problems - at 12.00 told that new plane arriving from Dublin which was smaller than initial plane so 15 people would have to drop off. Thought this was strange as there didn't seem to be that many people on the flight to start with. Offered 250E to drop off plus overnight accommodation accepted the offer. Serious amount of red tape involved in getting this money off Iberia - immediately booked Jet2 to Belfast with the cash. Never again - a bunch of cowboys!

Clickair review by J Bicknell

24 April 2007   Customer Trip Rating : n/a

Valencia - Heathrow, booked online via Iberia website which doesn't really highlight you will be flying clickair and not Iberia. Check-in was fine and friendly enough. The seat pitch is the tightest I've ever experienced, I couldn't physically fit my legs in, I had to fly with my knees pushed out into the gangway, if you are approaching or more than 6'4'' like me, think carefully before booking with clickair. The seats themselves have next to no padding.

Clickair review by J Poster

24 March 2007

Valencia-Heathrow. Iberia code share in replacement of de-scheduled Iberia flight. Check in took 35 minutes because of argument between check in agent and business agent about how to handle Iberia booking. Spartan lounge area was only preparation for closest pitch I have seen on any airline. But, that was made up for by the minimal padding on the seats which had exposed sharp fasteners and peeling glue. Plane appeared new, but had signs of early wear and tear. Crew mostly interested in selling everything except complimentary instant coffee. Crew failed to note seat in front of me reclined from boarding to deplaning. I cannot think of one positive thing about this flight.

Clickair review by P Keulemans

24 March 2007

BCN-AMS. Check-in fast and without problems, IB boarding pass but monitors in terminal show Clickair flight, leading to confusion with other passengers and therefore a delayed departure. A320 with new seats but dirty cabin. Crew uninterested and very slow cabin service despite light load. Seats are OK-ish but pitch is tight. Boarding via stairs in BCN adds to the hassle; overall I share the observation of other people that Clickair is ignored by IB and has a cheap look & feel that is shared by the attitude of employees. Landing was on-time and the gates used at AMS same as IB.

Clickair review by Detlef Burmeister

8 March 2007

Barcelona to Seville in March. Check in was friendly and fast, but flight late for about half an hour. Cabin looked worn out and not very clean. Recaro seats were comfortable, but seat pitch is extremely tight. Crew seemed not to be very interested about the passengers. Regarding the low fare, it was ok.

Clickair review by L George

26 February 2007

LHR-Seville-LHR in February. Check in was really slow at LHR but this had something to do with a large sports group checking in at the same time and 'negotiating' their excess baggage. Seats not allocated at check-in, but you are given a boarding group A,B or C depending on when you checked in. Leg room very tight, I'm 5'10'' and my knees were against the seat in front, bearable (just) for this duration, wouldn't want to travel any further though, how the sports group coped, all of whom were over 6'4'', is anyones guess. Check-in at Seville was quick, flight was 75 minutes late leaving Seville, which would be OK if anyone bothered to tell you what was happening, of course no-one did. It was in fact due to the late arrival of the inbound aircraft. Caught up about 30 minutes en-route. Flight attendants were excellent in both directions, they even know how to smile (a rarity these days in economy class). Good value for money and would use again if necessary, but I still prefer BA for short haul when I can use them.

Clickair review by Eoin McGrath

18 November 2006

BCN to Zurich was delayed. I was told this at check-in at 14.50. The screens showed the flight as delayed to 1750, gate M50. They did announce around 1730(?) on the intercom that refreshments were available in the bar in the M4 module but it was only announced in Spanish so I don't think the non-Spanish speakers knew. Also no Clickair personnel were around in the M5 terminal to help and because there is a security control for M5, you couldn't leave the module without going in a group with a staff member. We eventually were taken through by an Iberia staff member after waiting around for 20 minutes. At this point, the screens showed CLOSED with no further information. There was no problem getting a sandwich although the restaurant staff had different ideas of what was allowed to be included. The flight eventually left at 2000. The flight itself was fine and the staff were friendly. Some passengers asked for the complaint form and received it but it was not volunteered by the staff nor announced.

Clickair review by Eduardo Gómez

13 November 2006

I've flown three times during the last week with Clickair as Iberia is no longer offering the route Barcelona-Seville. It's A320-200 used to belong to Iberia but with they have new refurbrished interiors. Seats are the same Recaro seats that Swiss is offering in their A320 fleet but this time in blue leather. Seat pitch is extremely tight, I had serious problems in fitting in my seat (I'm 1.83 m tall). Service is standard in low cost companies meaning that catering must be paid, fortunately it isn't that expensive. All my flights have been extremely punctual. The crew are quite friendly and they respond quickly to passenger calls. No IFE, they have removed the cabin screens these aircraft use to have, seats have no audio equipment, this means they are not previewing any IFE in a future. No in-flight magazines nor press. Despite service being minimum and seats very uncomfortable their fares are excellent. Anyway, competition from Barcelona is hard, and Vueling is offering a much better service. The main advantage is that Clickair has Iberia's support (codeshares and connections).

Clickair review by Richard Green

17 October 2006

New 180 seat Airbus A320, leather seats offering the usual Economy-class standards, limited drink and snack service to be paid in Euros or CC. Only problem - no customer service agents at the airports, Iberia is not interested to help their low-cost affiliate. This caused big problems for me at BCN, missed my plane because of lost or stolen ID-card, and police report was considered insufficient at check-in desk.