CiTylinK Airline   Customer Reviews and Passenger Trip Reports

CITYLINK AIRLINE review :  28 December 2009 by Andrew Fleming  (Ghana)

I took the short internal flight from Kumasi to Accra with this domestic carrier. It is advised when buying your ticket that check in closes one hour before departure but, perhaps because I flew on a public holiday, this was not necessary (I have been told of overbooking at busy times). The airline issues e-tickets but without the full print out you must first go to the ticketing office to obtain this with your flying code. Check in at Kumasi is thereafter simple - there are usually just a few flights a day to Accra using CiTylink and one other carrier. As is common at many airports in West Africa many people want to give you extra 'help' in the hope of a dash but such approaches were not too excessive. The inbound flight arrived slightly late but turn around was fast - light touch cleaning helped with the unexpected benefit of most newspapers carried by the inbound flights passengers being spared the rubbish sack and thus providing some little entertainment on the 40 minute flight to Accra. The equipment used is a Saab 340 A with a 2-1 configuration and open seating within a single (economy) class. As with other small aircraft it is a little cramped but as the plan was under half full it was not a problem. In flight service was good with a choice of soft drinks and sandwiches all without charge. Cost was under US$100 which - compared with the cost of a similar length flight between Accra and Abidjan or Lagos is very good value indeed. Crew were polite and friendly and baggage was quickly delivered on arrival in Accra. Overall quite impressed and would use again to spare the long road journey - especially on a Bank Holiday.