CITYJET review :  22 September 2008 : by Alan Parker

Customer Rating : 4/5

LCY-EDI-LCY : 95% of the time they are excellent, however they do have the odd wobble and just cancel flights for no apparent reason. On board the RJ85 jets are new and clean, leather seats and plenty of room, FA are great (Dublin based crews are professional). The food, sometimes a cold meal but mostly nuts and a biscuit, is pretty mean. One thing Cityjet have to stop is using the aging Dornier 328 turboprops on the EDI route, they are just too slow and bumpy.

CITYJET review :  19 August 2008 : by S Palmer

Customer Rating : 5/5

LCY-NCE-GVA-LCY with Cityjet on behalf of Air France. Great service from the crew. Sandwich & 2 rounds of drinks served on the longer sectors. Bags off quickly at every airport. Great little airline!

CITYJET review :  12 August 2008 : by O Banderas

Customer Rating : 3/5

GVA-LCY refurbished RJ100 very bright and clean, excellent cabin service and on-time. Only complaint is seat width.

CityJet - by J Watkiss

17 June 2008  Customer Trip Rating :

London City Edinburgh return in the dornier 328. Great small plane, only criticism was the inflight service. The flight upward was an evening flight, nice to have free alcohol, but the stewardess reluctantly started a drinks service about half an hour in to the flight. She then went forward to serve the pilots with food trays - no snacks for the punters. The stewardess then went back to reading her paper. The service is operated by scot airways which used to pride themselves on cabin service. What has happened?

CityJet - by G Jardin

3 June 2008  Customer Trip Rating :

LCY-ZRH return. Excellent trips: easy on-line check-in, quick bag-drop and comfortable planes. What all airlines should be like.

CityJet - by D Chater

15 February 2008  Customer Trip Rating :

BHX-CDG return. Travelled on the newer Avro RJ85 planes. Outbound flight departed over an hour late due to Air Traffic Control strike in Paris. Arrived in Paris around 20 minutes late, so not too bad. Bussed to 2F upon landing which seems the norm for these flights. Newspapers were available at both airports at the departure gate, with a wide selection, free of charge. Cabin crew offered a good service with announcements made in both English and French. On morning flights, pastries are offered with a drink and on night flights, two small bags of snacks. When there was any delay, the Captain kept all the passengers well informed. After arriving in Birmingham, exited the terminal building within 20 minutes of landing.

CityJet - by Tom Neuhaus

7 February 2008  Customer Trip Rating :

LCY-EDI return. Acceptable experience. Check-in at LCY and EDI well organized and quick. Outbound flight left on time, return flight about half an hour late - nothing too tragic. Seats quite narow but comfortable for a short flight. Cabin crew friendly and started a second drinks run just before landing. The snack was somewhat less refined than what previous comments have said: a small bag of very short cheesy sticks and a small bag with two or three dry biscuits, that's all - a very dry and disappointing affair. Altogether, convenient for short flights, esp from London City, but not too great in terms of quality.

CityJet - by Tom Gillies

15 January 2008  Customer Trip Rating :

Use the London City-Dublin route frequently and standard of service has decreased over the last year. The flights are now increasingly delayed and that includes the first one of the morning when the plane is already on stand I am not sure if this corresponds to Air Frances increased use of Cityjet from London City. Planes are now cramped and shabby but the crew are usually friendly and hard working. Snacks are provided but in Y class now below that of BA.

CityJet - by I Lee

3 November 2007  Customer Trip Rating : n/a

LCY - EDI on new feel RJ85. Flight left on time with 10 passengers + 2 cabin crew! Comfortable seats with adequate leg room. Snack (cheese roll and chocolate muffin) with lots of coffee and free drinks too! London City airport is so civilised compared with LHR or LGW. NO queues for check-in or security added to Dockland Light Railway right from Bank Underground to 100 metres from Check-in makes this a no-brainer option! A great experience from Check-in to Baggage collection at Edinburgh.

CityJet - by Andrew Brader

19 October 2007  Customer Trip Rating : n/a

LCY-MAD-LCY. BAE 146-200 literally falling apart and dirty. Crew friendly but embarrassed by poor state of equipment. Seat reasonable for smallish frame. Catering came with a ridiculous amount of packaging and very little food. However of a fair quality. Return flight cancelled, which was handled very badly by AF. AF staff claim that Cityjet is nothing to do with them, they only do the ground handling! (Cityjet is 100% AF owned) Returned next day at 1030, delayed 1 hour again. No reason given. Aircraft RJ85 which was fresh, clean and new-feeling. Crew comprised of two hard workers and another who was less so. Catering superior to outbound and quite classy for Y short haul, certainly way above BA. Chorizo and cheese roll, chicken and olive skewer and apple pastry. Drinks forthcoming and tea / coffee after. I would use AF again but with some reluctance as they are disorganised when things go awry.

CityJet - by Brian Murphy

3 March 2007  Customer Trip Rating : n/a

Paris to Dublin on AF City Jet in economy class. Have taken this route many times with AF City Jet, and the airline continues to impress me. The cabin crew are wonderful, and impeccably groomed, which makes for a very professional looking, business like airline. Newspapers are usually available either at check-in at Dublin or just on boarding at CDF 2F in Paris. The food is always excellent on board and coming from Paris, there is always a French touch to it. Smoke salmon is often served on board, and wine is readily provided free of charge, in addition to tea or coffee. On the early morning routes, a nice breakfast is provided, which recently consisted of a croissant, pain au chocolat and fromage frais from Normandy on the Paris Dublin route and on the Dublin to Paris route, Irish brown bread, Clonkality organic yoghurt etc. was served. The airline really appears to have got its act together and it is great to see it promoting products from both countries. In addition, the number of daily flights is extensive and even though a major fan of Aer Lingus for several years, I now would never travel with them on the Paris Dublin route, since they insist on charging their customers for both food and beverages. In summary, AF CityJet is highly recommended and full marks to them for providing such a professional product. Finally, it is of course possible to obtain Flying Blue points on their services, which is not the case any more with Aer Lingus, since they pulled the plug on their TAB airmiles loyalty card programme for their passengers not so long ago. In summary, it is well worth travelling with AF Cityjet for both leisure and business. Only downside, is that their fleet needs upgrading, and some larger planes would be especially welcome.

CityJet - by Robin Carter

15 October 2006

Dublin to Paris to connect with a flight to Mauritius. The check-in desks were manned by 3 very disinterested -looking individuals, which didn't bode well, but was quick enough. Security a breeze and plenty of time to shop before take-off. Outbound, a mid-morning, and very quiet flight on the 146. Lovely crew - very professional French nationals. Bang on time, a tasty light snack offered and comfortable enough, with a spare seat next to me. The return journey was much busier, and an altogether more cramped experience, both on the transfer bus and the aircraft. The overhead lockers could not cope with the volume of bags, and I'd an uncomfortable flight with my feet up on my laptop. However, the Irish stewardesses could not have been friendlier. Lots of children on the flight, families separated etc but they remained cheerful and helpful. A light snack of salami, a croissant with smoked salmon and lemon tart was strange mixture, but a pleasant surprise, and free drinks were readily available. The crew worked very hard to make the flight as pleasant as possible. The tiny 146, with its 3-3 configuration was very uncomfortable when full and noisy. I would fly with them again, no hesitation though.

CityJet - by Victor Neagu

22 September 2006

Recently flew City Jet GOT-CDG and was impressed with their overall service. I took the flight in the morning and was pleasantly surprised that I was offered a good breakfast and a good choice of drinks. Equally, I was very impressed with FAs friendliness and desire to accomodate passenger needs. The airplane was a BAE 146-300, older but comfortable. Would certainly recommend this airline to anyone who has the opportunity to opt for them on the routes that they serve. Good job!

CityJet - by Brian Murphy

6 September 2006

Dublin-London City Air France CityJet service is wonderful, and often at the same cost as Aer Lingus. It is amazing how more people do not opt for this service. I took the a morning flight with CityJet, and there was a choice of the Irish Times or the Independent at check-in, as well a lovely continental breakfast served on board of Irish brown bread, Irish organic yoghurt and tea or coffee. In addition, the FA's were totally professional, extremely friendly and immaculately groomed. At London City, bags arrive in virtually 5 minutes, and one is out of the terminal in ultra-quick time. Couple that with the London Docklands train service, and one wonders why anybody would not take this service instead of taking the low-cost Aer Lingus service to Heathrow. In addition, Aer Lingus have also scrapped their air-miles programme, TAB, whereas with CityJet, you earn points on the Flying Blue Air France-KLM loyalty programme. In summary, I can highly recommend the CityJet service for all business and leisure passengers to London, especially for those of us who so miss the wonderful service offered by Aer Lingus only a few years ago! It looks like now CityJet should really be the true Irish national airline! If you haven’t tried them yet, you should definitely do so!

 

IMPORTANT NOTE

Comments and opinions contained in these pages do not represent the views of Skytrax. All features contain unsolicited input from site visitors, and we seek to exercise the minimum level of editorial control and censorship to ensure the widest debate and platform for customer opinions. We will not publish submissions that contain abusive language. We cannot guarantee to publish all opinions submitted.

ADD YOUR COMMENTS HERE

  These Review pages are designed to offer guidance and assistance to other travellers, and we ask respondents to use an "informative" style of comment and share any travel tips for the airline  in question.

  Your First Name (or initial) and Family Name, and E-mail address MUST be supplied.

  When submitting comments, please DO NOT insert paragraphs.

  Please check you use Upper and Lower case only - submissions made all in CAPITALS will NOT be accepted.

  Comment submissions that require extensive text editing CANNOT be published.