CityJet Passenger Reviews and CityJet Customer Trip Reports   a World 3-Star Airline         Add your CityJet Review   CityJet detailed 3-Star ranking   Airline Reviews : A-Z Index       Customer Review scoring : CityJet 100 reviews

PAGE 1 2

	CityJet Customer review :  25 April 2013 by Ian Roberts    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LCY-AMS (as part of onward to LIN). Left on time on a windy day but were warned and soon out of the worst of it. Coffee and muffin enough for such a short flight. Bags at final destination so what more could be asked - and a reasonable price. Only very small gripe-getting very tired of these mutiple flight numbers on one aircraft - there must be a better way.

	CityJet Customer review :  17 February 2013 by S Dunar    (UK)
	Rating : 1/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Dundee to London City with CityJet. Do the extra 50 minute drive to Edinburgh airport, half the price 2x plus, the service! As the other reviewer said, security is very thorough, but believe me, a full body pat down every time you fly, especially if that's every week, gets just a little bit annoying. More than annoying, in fact. CityJet, don't even get me started on them, £350 per return, every time I check in I get told off for something different. Last time I was supposed to print off my boarding card before arriving, even though I always check in bags and have no where to print anything at wok. Ryanair customer service at BA prices!

	CityJet Customer review :  17 February 2013 by Sebastien Kapps    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew LUX-LCY. A very pleasant flight, even if it was short. The Fokker 50 aircraft was lovely, and although old and a bit falling apart, was comfortable enough with plenty of legroom. Cabin crew were delightful, and distributed a choice of croissant or pain au chocolate, and water or orange juice half way through the flight, which was nice. Captain gave announcements throughout the flight on the slightly old and crackly PA system. The inflight magazine was dull. Check in was very easy, however, we were charged 60 euros for 2 check in bags as we had not payed for them in advance. This is disappointing for a full service airline charging for luggage. Overall, a great flight.

	CityJet Customer review :  7 February 2013 by Mike Jacques    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	First time on this airline travelling from Newcastle to Paris on AF Code-share. The flight landed on time after a very comfortable and stress-free journey. The cabin crew were very helpful in giving information regarding Paris CDG airport layout. Would not hesitate to use this airline again.

	CityJet Customer review :  19 December 2012 by M Jerman    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	FMO-LCY on F50 (operated by VLM). Delayed over an hour, apology and reason for delay given but only once onboard (no information given at the gate). Legroom and seat comfort very good. Cabin crew left me with mixed feelings. Purser rude. Another crew member was fantastic, polite and extremely friendly. Service on board consisted of full size sandwich and generous offering from trolley service (2 runs with drinks, 2 runs with sandwiches, chocolates, all on 1 hr 20 mins flight). The only quibble was that my bag was tagged as cabin bag and was told by the purser I will be able to collect it by the aircraft stairs at LCY. In reality there is no such thing as delivery at aircraft at LCY, due to airport regulations all bags tagged as delivery at aircraft are taken to the baggage reclaim.

	CityJet Customer review :  12 October 2012 by A Ryall    (UK)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Air France is Europe's worst national airline for long haul. Cityjet seem to take their role of supporting their parent seriously and clearly share the same values and customer care policies - they don't have any. On a BA flight this morning after the cancellation of my Cityjet flight last nigh and what a contrast - Air France provided one agent to re-book 90 passengers, and result was a 2 hour queue. They told us nothing about the problem and ignored the problems of passengers.

	CityJet Customer review :  10 October 2012 by David Ellis    (UK)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LCY-FLR-LCY. Quick check-in at LCY but kept waiting 20 minutes in very small gate area before boarding . Full Avro RJ85 took off 15 minutes late. Air France crew efficient but wooden. Very tight seating and uncomfortable for tall passengers. Sandwich options for breakfast poor. Return flight boarding and take-off delayed for a variety of reasons, adding up to a total of 60 minutes delay. Captain apologetic. Drinks offered (including wine) before the same poor sandwich options. Overall, average but just about adequate for a 2 hr flight.

	CityJet Customer review :  10 October 2012 by A Dron    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	London City-Florence return. Usual swift check-in at LCY. Half-full Avro RJ85 took off on time. Interior slightly worn but clean and seats comfortable, with just about enough leg room (I'm 1.83) for the 2hr flight. Staff professional, handed out drinks and sandwiches (which were adequate but which could perhaps be upgraded slightly from slightly skimpy cheese or tuna mayonnaise). The basket of complimentary Belgan chocolate squares passed round later is a nice touch, though. Return flight check-in handled by Air France at Florence. For some reason, AF staff insisted that queuing passengers should print out their boarding cards from automated check-ins before dropping baggage. Flight similarly smooth, although delayed by about 20 minutes due to late incoming aircraft, for which captain apologised. Cabin crew made a second sandwich run offering more to anyone who wanted them. Overall, good flights that were less expensive and better quality than those offered by Meridiana, the airline we have previously used for London-Florence trips.

CityJet customer review :  11 September 2012 by M Penfold   (Canada)

AMS to LCY- Flight was on a 95 seat Avro RJ 85. Flight left on time and was half full. This airline has great helpful crew. I was given the choice of a complementary alcoholic beverage and cheese sandwich. Went through Customs and had my bag within 20 minutes of Landing. This airline is going in the right direction. Inexpensive fares along with great service. LCY airport is the best kept secret in the UK.

CityJet customer review :  4 September 2012 by A Brown   (UK)

LCY-ORY-LCY. Very quick and easy on the way out from London, attentive crew and plenty of croissants! Slight delay on return but time was made up and crew managed to come round twice with drinks on such a short flight. Being 6'5 leg room is always my biggest concern, especially in a Fokker with no exit row seats but there was ample room for me even by the window. Will definitely choose CityJet again.

CityJet customer review :  1 September 2012 by Ben Peel   (UK)

Flew from Brive to London City and had 3.5 hr delay due to technical fault. Annoying but these things happen. What annoyed me most was the first time anyone tried to apologise was once we finally landed in London. Got a free drink though worth €3!

CityJet customer review :  2 August 2012 by Ian Roberts   (UK)

LCY-AMS on KL/AF codeshare. A 146 and though seen a few miles was smart and comfortable albeit a bit noisy. Left and arrived on time. Crew very good and got refreshments out quickly on this short mid morning flight. Soft cheese roll and a coffee just fine for the 50 minutes at cruise. With well manned immigration at SPL and my bag appearing on the carousel as I reached it, a good service as advertised-refreshing.

CityJet customer review :  27 March 2012 by N Paul   (UK)

LCY-ANR. Booked 07.35 on 26th March, arrived at LCY and saw a message on my Blackberry saying the flight had been cancelled; check-in and customer service staff were clueless and seemed not to know. When I asked about the next flight, I was told 'it's at 15.30' so I took the refund. When I got back to my office, I noticed that there was an 08.30 flight that left at 09.00. Today's 'flight' was a shambles, and reaffirms why I fly BA. Shame no one else flies between London and Antwerp!

CityJet customer review :  23 February 2012 by S Walton   (UK)

LCY-ANR-LCY. Check-in a breeze, flight on Fokker 50 very comfortable. Crew offered sandwiches, chocolates and three servings of drinks on this 50 minute flight. We landed and had cleared Antwerp airport within minutes. Efficiency throughout.

CityJet customer review :  24 August 2011 by R Reid   (UK)

London City to Nantes. Generous complimentary food and drink service, comfortable Fokker 50, and swift check- in at London City. Only negative point is that the windows on the Fokker 50 seem to have been designed only for children to look through - I'm of average height, and they were far too low for me to see through without straining my back.

CityJet customer review :  8 July 2011 by Samuel Crews   (UK)

BVE-LCY. Superb service into London City. Check in at Brive Airport was super quick and found myself in London in no time. The fare was reasonable and don't forget to include the saving of flying into London City and taking the DLR/tube instead of an expensive airport express train. Allocated seating, luggage and drinks/snacks on board make the flight so much more pleasant than flying with a budget airline.

CityJet customer review :  11 June 2011 by G Smith   (UK)

AMS-LCY. Booked 3 seats for two children and adult. Gave child a window seat but there was no window. Also no space for our hand luggage as overhead compartment not big enough. Food was all right, but it was very uncomfortable as no leg room.

CityJet customer review :  28 April 2011 by I Coleman   (UK)

Unpleasant ground staff at Deauville Airport believe that it is forbidden to fly if you do not have your own completed name and address tag on your suitcase. Even after pointing out to them that the baggage check-in tag contains your name and destination they insisted on a separate baggage tag as the luggage might get lost. I did mention to them that as it was the only commercial flight of the day that I would be rather surprised if they lost it! All the time the baggage handler who looked about fourteen was shouting the one English word that he knew at me "name".

CityJet customer review :  11 April 2011 by A Bottin   (Belgium)

London City to Antwerp was delayed 3 hours 40 mins, not sure whether it's true that there was a technical problem as the airline claimed or whether they just cancelled the flight and let us wait for the evening flight, one never knows. Got a voucher for 5£, could just buy 1 small drink with it, a small packet of nuts and crisps. Were not informed at check-in about the delay, so had already gone through security. Representative for cityjet at London City airport very unfriendly not even apologizing for this long delay.

CityJet customer review :  14 March 2011 by S Potts   (Netherlands)

EIN-LCY-EIN in F50s. The service in both directions was of the usual high quality I would expect from the old VLM CityJet routes. The cabin crew were polite and professional and even recognised and welcomed returning passengers. The captain kept us well informed of our progress. For the fare, I consider this exceptionally good value; however, they should encourage the ground staff at both airports to improve their attitude about keeping passengers informed.

CityJet customer review :  7 February 2011 by E Mackam   (UK)

Dundee to London City. It used to be a good service and I have always tried to support it - not anymore, would rather get better service from Easyjet at a third of the price and not have any flights cancelled.

CityJet customer review :  14 December 2010 by Ariel Alexandre   (France)

City jet flights in France on behalf of Air France. Very impolite and icy cabin personnel. For a flight of Air France, within France, Cityjet (as a subsidiary of Air France) refuses to speak Frenc,h whereas the flight is domestic! Most people using Air France for domestic flights in France don't care whether the flight is pure Air France or subsidiary Irish City Jet - but they don't speak english and they don't expect an Air France flight to be only in english (especially safety announcements).

CityJet customer review :  16 November 2010 by C Williamson   (UK)

LCY to AMS (codeshare with KLM). CityJet arbitrarily decided to not include four passengers' items of checked in luggage because of weight restrictions with a small plane - they did not tell anyone, so KLM at Schipol wasted everybody's time searching the basement and the transit lounge. I had to phone LCY to see what had happened as no ground staff at Schipol had any information, thus I found their decision to leave bags off the plane. I had to stay in my hotel without any luggage, toiletries, makeup, work clothes etc. overnight and pick up the bag at Schipol the next day and lost three hours from work. KLM confirmed on CityJet behalf that there would be no compensation whatsoever.

CityJet customer review :  25 September 2010 by A Strachan   (UK)

LCY-DUB-LCY. I do this route regularly and impressed by the simple touches that make this a very pleasant airline to fly - pleasant crew, free drinks, a small sandwich or croissant and good pricing.

CityJet customer review :  3 August 2010 by J Harris   (UK)

LCY-DUB. First time out of London City and it was a breeze to get to from central London. Flight on Avro RJ85 on time and very pleasant when compared to say Ryanair from LGW. Online check in good, although make sure that you allocate your seats away from rows 6-8 as the overhead lockers are only good for brief cases and not wheelie weekend bags. As a result my friend’s bag was taken along with others at the departure gate and put in the hold, so if you want to get a quick getaway at the other end you may want to pack a smaller bag or backpack. In flight service was good and complementary alcoholic drinks served with a sandwich. DUB-LCY. Didn’t have the chance to print my boarding pass so went to the desk who printed it off for me. On time departure to LCY, professional staff. City Jet is a great service and a relaxing alternative to LGW and LHR to DUB.

CityJet customer review :  20 July 2010 by Andrew Dixon   (UK)

LCY-BVE-LCY check-in and boarding at LCY quick and easy. Flight delayed 45 mins due to technical issue but kept informed. Avro jet in good condition with comfortable seats and just enough space. Crew charming and efficient. Return flight, absolute chaos at Brive airport. Considering it was the only flight departing, you would have thought it would be a breeze. No one manning check in. Eventually dealt with by a very ruffled check-in agent. No one manning security for 30 minutes so just stood and waited. When security finally opened, they went completely OTT! Everyone was frisked even though scanners not activated. Finally boarded 20 minutes after scheduled take off time to be told we'd missed our slot and would be delayed by 90 minutes!

CityJet customer review :  9 May 2010 by D Bull   (UK)

LCY-EDI in the evening after the ash cloud had closed EDI during the day. Good information from both the website and their customer service number about the status of the day's flights. Checked in online but the SMS boarding pass never arrived, so had to use self-service machine at LCY - easy enough. Flight left a few minutes late, after the crew checked that EDI had in fact reopened at 7pm as expected, and arrived on time. In-flight service fairly basic, but fine for an 80-minute flight. Friendly and efficient crew, comfortable seats and adequate space on the Avro RJ85. Not that cheap, but would fly with them again.