CITYJET Passenger Reviews and Customer Trip Reports

CITYJET customer review :  10 March 2010 : by H Yan   (UK)

LCY-ANR economy class. If you're over 6 foot tall you may not enjoy the whole experience but you can sacrifice comfort for value on a short haul flight. I come in at 5"11 and enjoyed most aspects. The journey through LCY and ANR were stress-free compared to bigger airports such as LHR and LGW. Seats had enough leg room for me but they are a bit tight. It's good value for flying on a weekend itinerary under 90GBP, however I wouldn't any pay more than that.

CITYJET customer review :  18 February 2010 : by Ian Aitchison   (UK)

LCY-DUB. First time from LCY. Found the whole experience quite straight forward and even quite cosy in comparrison to STN. Full flight but the Avro RJ is roomy enough for this modest flight. Good service from the FA's and snack and drinks all inclusive. Return trip was just as good and both flights on time. All in all a very pleasant experience and much better than the equivalent Ryanair from STN. Apart from the high cost of parking at LCY it was also cheaper than the STN option. Would happily use Cityjet again. Pity they do not fly from STN or LTN.

CITYJET customer review :  25 January 2010 : by Paul Van Alsten   (France)

ZRH-CDG in Economy. This Air France flight is operated by CityJet. The self-service check-in machine was very easy to use. Boarding was quick although the aircraft was parked at a remote stand. Seats on the Avro RJ85 are comfortable and legroom is ok. On this short flight the cabin crew managed to offer a second round of sandwiches and drinks. Sandwiches were quite small but tasty - choice between cheese and salami. On the downside service was polite, but not overtly friendly. Beware that row 6 has no window.

CITYJET customer review :  12 January 2010 : by Eric Bateman   (UK)

EDI-LCY-LUX (supposedly) on 6th January. Left EDI a few minutes late after there was no bus available to take us to the aircraft. This delay was to prove pretty costly as we were well into our descent (the captain had told the crew to sit down for landing) when we began to climb again, and captain told us that we were on our way to Southend airport because LCY was closed. History repeated itself and we were well into our descent at Southend and lo and behold, that airport closed as well. Again , the crew were most apologetic and we eventually turned left and went northwards - this time to Birmingham where our adventurous journey ended. We were stuck on the ground for about an hour and eventually were bussed into the Terminal building. At that point, people were offered a bus to LCY (again delayed but let's face it, the airport was engulfed by diverted passengers). I dipped out, in the knowledge that I couldn't get to Lux that day and headed for the palatial environment of the Metropole hotel. Obviously you could argue that the whole thing was a farce, but everyone on the aircraft knew that there was a risk that this would happen. For me, the most important thing was that the crew didn't adopt a "not my fault" approach (which BA did on the way home) and actually tried to help you out so well done to them.

CITYJET customer review :  26 October 2009 : by A Dudzik   (Switzerland)

ZRH-Paris (CDG). Air bFrance flight operated by CityJet. Check-in, boarding etc very quickly, nice, friendly FA's. Perfect service, sandwich ok, refreshing towel, even for this 45min flight. The turn-around time in ZRH is very long (2 hours), that's why the flights are very punctual.

CITYJET customer review :  26 October 2009 : by M Jerman   (UK)

LCY-EDI-LCY same day return. Gate agents at both airports friendly and polite. Cabin crew polite, on the way to EDI bit better, drinks served twice and a choice of pastry. D328 aircraft is quite comfortable with good seat pitch however it shows signs of age and it needs some deep cleaning. Return same day ticket was only £60 which is a great bargain considering airport you fly from, in flight service and the aircraft you fly on.

CITYJET customer review :  13 October 2009 : by A Hijmans   (Brazil)

LCY-DUB with Air France / CityJet. Very uneventful flight; odd plane layout where seats 6A and 6F are window seats without a window. I got stuck with 6F and was not pleased. Inflight service OK but nothing special.

CITYJET customer review :  9 September 2009 : by G Chew   (UK)

London City - Dublin return. One of our group printed her boarding pass, and travelled separately. The rest of us had bags to check, so went to the desk (after check-in in online). The agent gave us the wrong boarding passes (not noticed at security), even after taking our passports and checking which three of us were at the desk. No newspapers were offered despite stacks of them behind the desk. Service onboard was efficient with a smile. Sandwiches tasty. Bags arrived before we did at Dublin. Return nearly as good as the way out although on a Sunday evening, there was only a choice of a 10g bag of pretzels or a sad chocolate muffin. I paid more that a 50 minute flight was worth, but at least you get some added value (free bags/food/drinks) on the London-Dublin route.

CITYJET customer review :  2 September 2009 : by J Burke   (Ireland)

Shannon/Paris CDG/Shannon with Air France/Cityjet. Family of 5 with 5 check in bags, went without a hitch, check-in, flights, easy and on time both ways. Nice and polite ground and flight staff. Had a problem with payment when booking on line (system seemed to freeze up), phoned AF helpline, could not have been more helpful, took payment details on phone and send confirmation email while I was still on the line. The total cost of this return flight which included inflight snack worked out about 300euro cheaper than the so called low cost Irish airline.

CITYJET customer review :  2 August 2009 by Michael Davis

Customer Rating : 5/5

London City to Dublin. First time using Cityjet and London City Airport. A great little airline. Booking the fare it was refreshing to see that the amount you first see is the amount you actually end up paying ie. no extra charges, not even a 'handling' charge which is effectively a charge for nothing. My trip to the airport did not go to plan and I ended up at the airport ten minutes before departure. They advertise that you can check in up to ten minutes before departure at City and sure enough the staff got me on that flight. Although check-in had just closed the staff at the ticket counter were helpful. I had already checked in online but needed to have my boarding card printed, then one of them ran with me to the gate. Given the reduction in service levels across most airlines in recent years I couldn't believe this. Flight was fine, pleasant crew, complementary sandwich and bar service. The crew came through the cabin several times offering drinks. Smaller aircraft made for easier boarding and disembarkation. London City a great little airport with no distance between the check-in area and the train station. Overall, this was a great experience compared to Heathrow or Gatwick and the actions of the staff that evening saved me a lot of money and stress in getting me on that flight, I would have had to pay for a new flight and overnight at a hotel and missed half a day's work otherwise.

CITYJET customer review :  30 July 2009 : by David Griffiths

Customer Rating : 4/5

LCY-EDI. I disagree with the previous poster who says that CityJet should stop using the Dornier 328 on this route because it is too slow and bumpy. When I flew mid-morning recently there were 10 passengers which probably wasn't economical even for the little Dornier and certainly wouldn't have been so for any larger aircraft. Now that BA have no LCY-EDI flights between 0855 and 1400 travellers should be grateful to CityJet for filling the gap, even with a small aircraft. The flight itself was punctual and comfortable except for - yes - a very bumpy descent into EDI but stormy weather is hardly CityJet's fault! Booking confirmation advised that there was no meal service (hardly necessary at this time of day) but there was plenty of tea, coffee and other drinks as well as pain-au-chocolat and croissants for those who wished. Overall a good experience.

CITYJET customer review :  19 January 2009 : by J Oh

Customer Rating : 5/5

DUB-CDG-DUB Economy. My original return flight booked was canceled for the winter season and notice was received from Cityjet by phone with all alternative return flights offered. Cityjet come up trumps again when I changed my mind on the day as to what time I wanted to fly back to DUB and arrangements made to put me onto an earlier flight than the one I had chosen at the CDG ticket office with a minimum of fuss and at no additional cost. The fact that my luggage was 2kg over the 20kg limited was also conveniently overlooked without penalty though this limit is 5kg less than what I would expected from a full-service airline. Cityjet have always exceeded expectation including this instance. My one criticism is that even though refreshment was provided there was no meal, or an option to purchase a meal, which I much needed on the out-going flight. This I had come to expect from flying with Aer Lingus.

CITYJET customer review :  7 December 2008 : by J Michel

Customer Rating : 4/5

GVA-LCY-GVA in Economy. Nice RJ85 planes with comfortable seats and great service with smiles, sandwich and drinks served. Arrived early at LCY and, as usual, out within 10mins on DLR to the City. On return the plane was defective and we had to de-plane and wait. Kept informed whilst waiting. A bit chaotic will rebooking onto next flight (and an extra plane laid on for later). Next flight absolutely full because of 'delayed' previous one. Still service with a smile, drinks & snack. My only misgivings are if there are technical problems they have to bring engineers and parts over from Ireland. A good service but if reliant on timings you are probably better travelling with SWISS as they have many more flights and a technical defect will not affect them as much.

CITYJET customer review :  22 September 2008 : by Alan Parker

Customer Rating : 4/5

LCY-EDI-LCY : 95% of the time they are excellent, however they do have the odd wobble and just cancel flights for no apparent reason. On board the RJ85 jets are new and clean, leather seats and plenty of room, FA are great (Dublin based crews are professional). The food, sometimes a cold meal but mostly nuts and a biscuit, is pretty mean. One thing Cityjet have to stop is using the aging Dornier 328 turboprops on the EDI route, they are just too slow and bumpy.

CITYJET customer review :  19 August 2008 : by S Palmer

Customer Rating : 5/5

LCY-NCE-GVA-LCY with Cityjet on behalf of Air France. Great service from the crew. Sandwich & 2 rounds of drinks served on the longer sectors. Bags off quickly at every airport. Great little airline!

CITYJET customer review :  12 August 2008 : by O Banderas

Customer Rating : 3/5

GVA-LCY refurbished RJ100 very bright and clean, excellent cabin service and on-time. Only complaint is seat width.

CityJet - by J Watkiss

17 June 2008  Customer Trip Rating :

London City Edinburgh return in the dornier 328. Great small plane, only criticism was the inflight service. The flight upward was an evening flight, nice to have free alcohol, but the stewardess reluctantly started a drinks service about half an hour in to the flight. She then went forward to serve the pilots with food trays - no snacks for the punters. The stewardess then went back to reading her paper. The service is operated by scot airways which used to pride themselves on cabin service. What has happened?

CityJet - by G Jardin

3 June 2008  Customer Trip Rating :

LCY-ZRH return. Excellent trips: easy on-line check-in, quick bag-drop and comfortable planes. What all airlines should be like.

CityJet - by D Chater

15 February 2008  Customer Trip Rating :

BHX-CDG return. Travelled on the newer Avro RJ85 planes. Outbound flight departed over an hour late due to Air Traffic Control strike in Paris. Arrived in Paris around 20 minutes late, so not too bad. Bussed to 2F upon landing which seems the norm for these flights. Newspapers were available at both airports at the departure gate, with a wide selection, free of charge. Cabin crew offered a good service with announcements made in both English and French. On morning flights, pastries are offered with a drink and on night flights, two small bags of snacks. When there was any delay, the Captain kept all the passengers well informed. After arriving in Birmingham, exited the terminal building within 20 minutes of landing.

CityJet - by Tom Neuhaus

7 February 2008  Customer Trip Rating :

LCY-EDI return. Acceptable experience. Check-in at LCY and EDI well organized and quick. Outbound flight left on time, return flight about half an hour late - nothing too tragic. Seats quite narow but comfortable for a short flight. Cabin crew friendly and started a second drinks run just before landing. The snack was somewhat less refined than what previous comments have said: a small bag of very short cheesy sticks and a small bag with two or three dry biscuits, that's all - a very dry and disappointing affair. Altogether, convenient for short flights, esp from London City, but not too great in terms of quality.

CityJet - by Tom Gillies

15 January 2008  Customer Trip Rating :

Use the London City-Dublin route frequently and standard of service has decreased over the last year. The flights are now increasingly delayed and that includes the first one of the morning when the plane is already on stand I am not sure if this corresponds to Air Frances increased use of Cityjet from London City. Planes are now cramped and shabby but the crew are usually friendly and hard working. Snacks are provided but in Y class now below that of BA.

CityJet - by I Lee

3 November 2007  Customer Trip Rating : n/a

LCY - EDI on new feel RJ85. Flight left on time with 10 passengers + 2 cabin crew! Comfortable seats with adequate leg room. Snack (cheese roll and chocolate muffin) with lots of coffee and free drinks too! London City airport is so civilised compared with LHR or LGW. NO queues for check-in or security added to Dockland Light Railway right from Bank Underground to 100 metres from Check-in makes this a no-brainer option! A great experience from Check-in to Baggage collection at Edinburgh.

CityJet - by Andrew Brader

19 October 2007  Customer Trip Rating : n/a

LCY-MAD-LCY. BAE 146-200 literally falling apart and dirty. Crew friendly but embarrassed by poor state of equipment. Seat reasonable for smallish frame. Catering came with a ridiculous amount of packaging and very little food. However of a fair quality. Return flight cancelled, which was handled very badly by AF. AF staff claim that Cityjet is nothing to do with them, they only do the ground handling! (Cityjet is 100% AF owned) Returned next day at 1030, delayed 1 hour again. No reason given. Aircraft RJ85 which was fresh, clean and new-feeling. Crew comprised of two hard workers and another who was less so. Catering superior to outbound and quite classy for Y short haul, certainly way above BA. Chorizo and cheese roll, chicken and olive skewer and apple pastry. Drinks forthcoming and tea / coffee after. I would use AF again but with some reluctance as they are disorganised when things go awry.

CityJet - by Brian Murphy

3 March 2007  Customer Trip Rating : n/a

Paris to Dublin on AF City Jet in economy class. Have taken this route many times with AF City Jet, and the airline continues to impress me. The cabin crew are wonderful, and impeccably groomed, which makes for a very professional looking, business like airline. Newspapers are usually available either at check-in at Dublin or just on boarding at CDF 2F in Paris. The food is always excellent on board and coming from Paris, there is always a French touch to it. Smoke salmon is often served on board, and wine is readily provided free of charge, in addition to tea or coffee. On the early morning routes, a nice breakfast is provided, which recently consisted of a croissant, pain au chocolat and fromage frais from Normandy on the Paris Dublin route and on the Dublin to Paris route, Irish brown bread, Clonkality organic yoghurt etc. was served. The airline really appears to have got its act together and it is great to see it promoting products from both countries. In addition, the number of daily flights is extensive and even though a major fan of Aer Lingus for several years, I now would never travel with them on the Paris Dublin route, since they insist on charging their customers for both food and beverages. In summary, AF CityJet is highly recommended and full marks to them for providing such a professional product. Finally, it is of course possible to obtain Flying Blue points on their services, which is not the case any more with Aer Lingus, since they pulled the plug on their TAB airmiles loyalty card programme for their passengers not so long ago. In summary, it is well worth travelling with AF Cityjet for both leisure and business. Only downside, is that their fleet needs upgrading, and some larger planes would be especially welcome.

CityJet - by Robin Carter

15 October 2006

Dublin to Paris to connect with a flight to Mauritius. The check-in desks were manned by 3 very disinterested -looking individuals, which didn't bode well, but was quick enough. Security a breeze and plenty of time to shop before take-off. Outbound, a mid-morning, and very quiet flight on the 146. Lovely crew - very professional French nationals. Bang on time, a tasty light snack offered and comfortable enough, with a spare seat next to me. The return journey was much busier, and an altogether more cramped experience, both on the transfer bus and the aircraft. The overhead lockers could not cope with the volume of bags, and I'd an uncomfortable flight with my feet up on my laptop. However, the Irish stewardesses could not have been friendlier. Lots of children on the flight, families separated etc but they remained cheerful and helpful. A light snack of salami, a croissant with smoked salmon and lemon tart was strange mixture, but a pleasant surprise, and free drinks were readily available. The crew worked very hard to make the flight as pleasant as possible. The tiny 146, with its 3-3 configuration was very uncomfortable when full and noisy. I would fly with them again, no hesitation though.

CityJet - by Victor Neagu

22 September 2006

Recently flew City Jet GOT-CDG and was impressed with their overall service. I took the flight in the morning and was pleasantly surprised that I was offered a good breakfast and a good choice of drinks. Equally, I was very impressed with FAs friendliness and desire to accomodate passenger needs. The airplane was a BAE 146-300, older but comfortable. Would certainly recommend this airline to anyone who has the opportunity to opt for them on the routes that they serve. Good job!

CityJet - by Brian Murphy

6 September 2006

Dublin-London City Air France CityJet service is wonderful, and often at the same cost as Aer Lingus. It is amazing how more people do not opt for this service. I took the a morning flight with CityJet, and there was a choice of the Irish Times or the Independent at check-in, as well a lovely continental breakfast served on board of Irish brown bread, Irish organic yoghurt and tea or coffee. In addition, the FA's were totally professional, extremely friendly and immaculately groomed. At London City, bags arrive in virtually 5 minutes, and one is out of the terminal in ultra-quick time. Couple that with the London Docklands train service, and one wonders why anybody would not take this service instead of taking the low-cost Aer Lingus service to Heathrow. In addition, Aer Lingus have also scrapped their air-miles programme, TAB, whereas with CityJet, you earn points on the Flying Blue Air France-KLM loyalty programme. In summary, I can highly recommend the CityJet service for all business and leisure passengers to London, especially for those of us who so miss the wonderful service offered by Aer Lingus only a few years ago! It looks like now CityJet should really be the true Irish national airline! If you haven’t tried them yet, you should definitely do so!