CITYJET review : 22 September 2008 : by Alan Parker
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Customer Rating : 4/5 |  |
LCY-EDI-LCY : 95% of the time they are excellent, however they do have the odd wobble and just
cancel flights for no apparent reason. On board the RJ85 jets are new and clean, leather seats and
plenty of room, FA are great (Dublin based crews are professional). The food, sometimes a cold meal
but mostly nuts and a biscuit, is pretty mean. One thing Cityjet have to stop is using the aging
Dornier 328 turboprops on the EDI route, they are just too slow and bumpy.
CITYJET review : 19 August 2008 : by S Palmer
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Customer Rating : 5/5 |  |
LCY-NCE-GVA-LCY with Cityjet on behalf of Air France. Great service from the crew. Sandwich & 2
rounds of drinks served on the longer sectors. Bags off quickly at every airport. Great little
airline!
CITYJET review : 12 August 2008 : by O Banderas
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Customer Rating : 3/5 |  |
GVA-LCY refurbished RJ100 very bright and clean, excellent cabin service and on-time. Only complaint
is seat width.
CityJet - by J Watkiss
17 June 2008 Customer Trip Rating : 
London City Edinburgh return in the dornier 328. Great small plane, only criticism was the inflight
service. The flight upward was an evening flight, nice to have free alcohol, but the stewardess
reluctantly started a drinks service about half an hour in to the flight. She then went forward to
serve the pilots with food trays - no snacks for the punters. The stewardess then went back to
reading her paper. The service is operated by scot airways which used to pride themselves on cabin
service. What has happened?
CityJet - by G Jardin
3 June 2008 Customer Trip Rating : 
LCY-ZRH return. Excellent trips: easy on-line check-in, quick bag-drop and comfortable planes.
What all airlines should be like.
CityJet - by D Chater
15 February 2008 Customer Trip Rating : 
BHX-CDG return. Travelled on the newer Avro RJ85 planes. Outbound flight departed over an hour late
due to Air Traffic Control strike in Paris. Arrived in Paris around 20 minutes late, so not too bad.
Bussed to 2F upon landing which seems the norm for these flights. Newspapers were available at both
airports at the departure gate, with a wide selection, free of charge. Cabin crew offered a good
service with announcements made in both English and French. On morning flights, pastries are offered
with a drink and on night flights, two small bags of snacks. When there was any delay, the Captain
kept all the passengers well informed. After arriving in Birmingham, exited the terminal building
within 20 minutes of landing.
CityJet - by Tom Neuhaus
7 February 2008 Customer Trip Rating : 
LCY-EDI return. Acceptable experience. Check-in at LCY and EDI well organized and quick. Outbound
flight left on time, return flight about half an hour late - nothing too tragic. Seats quite narow
but comfortable for a short flight. Cabin crew friendly and started a second drinks run just before
landing. The snack was somewhat less refined than what previous comments have said: a small bag of
very short cheesy sticks and a small bag with two or three dry biscuits, that's all - a very dry and
disappointing affair. Altogether, convenient for short flights, esp from London City, but not too
great in terms of quality.
CityJet - by Tom Gillies
15 January 2008 Customer Trip Rating : 
Use the London City-Dublin route frequently and standard of service has decreased over the last
year. The flights are now increasingly delayed and that includes the first one of the morning when
the plane is already on stand I am not sure if this corresponds to Air Frances increased use of
Cityjet from London City. Planes are now cramped and shabby but the crew are usually friendly and
hard working. Snacks are provided but in Y class now below that of BA.
CityJet - by I Lee
3 November 2007 Customer Trip Rating : n/a
LCY - EDI on new feel RJ85. Flight left on time with 10 passengers + 2 cabin crew! Comfortable seats
with adequate leg room. Snack (cheese roll and chocolate muffin) with lots of coffee and free drinks
too! London City airport is so civilised compared with LHR or LGW. NO queues for check-in or
security added to Dockland Light Railway right from Bank Underground to 100 metres from Check-in makes
this a no-brainer option! A great experience from Check-in to Baggage collection at Edinburgh.
CityJet - by Andrew Brader
19 October 2007 Customer Trip Rating : n/a
LCY-MAD-LCY. BAE 146-200 literally falling apart and dirty. Crew friendly but embarrassed by poor
state of equipment. Seat reasonable for smallish frame. Catering came with a ridiculous amount of
packaging and very little food. However of a fair quality. Return flight cancelled, which was handled
very badly by AF. AF staff claim that Cityjet is nothing to do with them, they only do the ground
handling! (Cityjet is 100% AF owned) Returned next day at 1030, delayed 1 hour again. No reason given.
Aircraft RJ85 which was fresh, clean and new-feeling. Crew comprised of two hard workers and another
who was less so. Catering superior to outbound and quite classy for Y short haul, certainly way above
BA. Chorizo and cheese roll, chicken and olive skewer and apple pastry. Drinks forthcoming and tea /
coffee after. I would use AF again but with some reluctance as they are disorganised when things go
awry.
CityJet - by Brian Murphy
3 March 2007 Customer Trip Rating : n/a
Paris to Dublin on AF City Jet in economy class. Have taken this route
many times with AF City Jet, and the airline continues to impress me.
The cabin crew are wonderful, and impeccably groomed, which makes for a
very professional looking, business like airline. Newspapers are
usually available either at check-in at Dublin or just on boarding at
CDF 2F in Paris. The food is always excellent on board and coming from
Paris, there is always a French touch to it. Smoke salmon is often
served on board, and wine is readily provided free of charge, in
addition to tea or coffee. On the early morning routes, a nice
breakfast is provided, which recently consisted of a croissant, pain au
chocolat and fromage frais from Normandy on the Paris Dublin route and
on the Dublin to Paris route, Irish brown bread, Clonkality organic
yoghurt etc. was served. The airline really appears to have got its act
together and it is great to see it promoting products from both
countries. In addition, the number of daily flights is extensive and
even though a major fan of Aer Lingus for several years, I now would
never travel with them on the Paris Dublin route, since they insist on
charging their customers for both food and beverages. In summary, AF
CityJet is highly recommended and full marks to them for providing such
a professional product. Finally, it is of course possible to obtain
Flying Blue points on their services, which is not the case any more
with Aer Lingus, since they pulled the plug on their TAB airmiles
loyalty card programme for their passengers not so long ago. In
summary, it is well worth travelling with AF Cityjet for both leisure
and business. Only downside, is that their fleet needs upgrading, and
some larger planes would be especially welcome.
CityJet - by Robin Carter
15 October 2006
Dublin to Paris to connect with a flight to Mauritius. The check-in
desks were manned by 3 very disinterested -looking individuals, which
didn't bode well, but was quick enough. Security a breeze and plenty of
time to shop before take-off. Outbound, a mid-morning, and very quiet
flight on the 146. Lovely crew - very professional French nationals.
Bang on time, a tasty light snack offered and comfortable enough, with a
spare seat next to me. The return journey was much busier, and an
altogether more cramped experience, both on the transfer bus and the
aircraft. The overhead lockers could not cope with the volume of bags,
and I'd an uncomfortable flight with my feet up on my laptop. However,
the Irish stewardesses could not have been friendlier. Lots of children
on the flight, families separated etc but they remained cheerful and
helpful. A light snack of salami, a croissant with smoked salmon and
lemon tart was strange mixture, but a pleasant surprise, and free drinks
were readily available. The crew worked very hard to make the flight as
pleasant as possible. The tiny 146, with its 3-3 configuration was very
uncomfortable when full and noisy. I would fly with them again, no
hesitation though.
CityJet - by Victor Neagu
22 September 2006
Recently flew City Jet GOT-CDG and was impressed with their overall
service. I took the flight in the morning and was pleasantly surprised
that I was offered a good breakfast and a good choice of drinks.
Equally, I was very impressed with FAs friendliness and desire to
accomodate passenger needs. The airplane was a BAE 146-300, older but
comfortable. Would certainly recommend this airline to anyone who has
the opportunity to opt for them on the routes that they serve. Good job!
CityJet - by Brian Murphy
6 September 2006
Dublin-London City Air France CityJet service is wonderful, and often at
the same cost as Aer Lingus. It is amazing how more people do not opt
for this service. I took the a morning flight with CityJet, and there
was a choice of the Irish Times or the Independent at check-in, as well
a lovely continental breakfast served on board of Irish brown bread,
Irish organic yoghurt and tea or coffee. In addition, the FA's were
totally professional, extremely friendly and immaculately groomed. At
London City, bags arrive in virtually 5 minutes, and one is out of the
terminal in ultra-quick time. Couple that with the London Docklands
train service, and one wonders why anybody would not take this service
instead of taking the low-cost Aer Lingus service to Heathrow. In
addition, Aer Lingus have also scrapped their air-miles programme, TAB,
whereas with CityJet, you earn points on the Flying Blue Air France-KLM
loyalty programme. In summary, I can highly recommend the CityJet
service for all business and leisure passengers to London, especially
for those of us who so miss the wonderful service offered by Aer Lingus
only a few years ago! It looks like now CityJet should really be the
true Irish national airline! If you haven’t tried them yet, you should
definitely do so!
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