BA Cityflyer Passenger Reviews and BA Cityflyer Customer Trip Reports

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BA Cityflyer customer review :  7 July 2010 by C Gaunt   (UK)

The new Embraer fleet is excellent, 2x2 leather seating. Staff helpful, so far every flight has been on time, and City Airport is brilliant. I checked in for my flight to Zurich last week 12 minutes before the flight, and they still let me on. Noticed the pilots have made a point of the fact that Cityflyer is not mainline BA, therefore they're not subject to the strike action, so I've been booking upcoming trips with them with confidence.

BA Cityflyer customer review :  27 May 2010 by Helen Gibbon   (UK)

MAD-LCY Flew in C class mainly to use Iberia lounge at Terminal 4S, which has excellent work facilities, as well as hot food and genuinely high-quality wines. Boarding the 70-seat Embraer E-170 was swift and efficient. Business cabin (2+2) was comfortable with decent seat pitch. Food and drink adequate but not exceptional. Deplaning at LCY as efficient as ever. CityFlyer is a useful alternative to the major airports for Spanish routes, which the airline is expanding this year.

BA Cityflyer customer review :  4 March 2010 by Alan Wan   (UK)

EDI-LCY on time. E170 comfortable, like the 2x2 seating, free bar and some snacks although the FA missed me and my neighbour. I chose with route as I thought of the connections to London Bridge station I must say the DLR and particularly the Jubilee line was rather slow - I figured it might have been quicker to go via LGW.

BA Cityflyer customer review :  1 March 2010 by I Wong   (UK)

GLA-LCY-GLA return with BA Cityflyer. Return flight was cancelled due to bad weather at LCY. BA offered us nothing apart from rebooked us on the next flight out of London airports. Hotels near LCY fully booked so I opted for earliest flight departing from LHR at 0705, rather than spend a night in the expensive hotel in the city centre. I have to make my way to LHR at my own expense. BA have definitely failed in term of customer services and I would not choose to fly with them again.

BA Cityflyer customer review :  22 February 2010 by S de Thierry   (UK)

London City - Madrid return in economy. New Embraer 170 fleet from City airport. The experience was excellent. Check-in seamless. Cabin clean, seats wide, legroom good. Very spacious feel although stowage room for hand luggage still rather limited. Service was excellent - a hot breakfast provided on the way out, which was a pleasant surprise. Both flights on time, and the captain kept pax informed. Good value for money and no obvious cutbacks noticed. As an executive club silver member, lounge access in Madrid and free preseating is much appreciated - although check-in online free seating policy I believe works fine. Would fly with BA from city again and recommend them.