BA Cityflyer Passenger Reviews and BA Cityflyer Customer Trip Reports   No Star Ranking         Add your BA Cityflyer Review   BA Cityflyer Star ranking   Airline Reviews : A-Z Index       Customer Review scoring : BA Cityflyer 24 reviews

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	BA Cityflyer Customer review :  17 April 2013 by V Walton    (UK)
	Rating : 6/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Recommended	LCY-AMS-LCY for a weekend break. Flight delayed and then cancelled, subsequent flight delayed again, aircraft changed and departed 3 hours late. No communication from ground staff. Flight home on time. Excellent cabin service in Club Europe with light meal served. Cabin crew excellent on both sectors. Will choose again as normally excellent service from LCY - will put it down to BA Cityflyer having a bad day.

	BA Cityflyer Customer review :  21 March 2013 by Gerald Chapman    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	Travelled London City/Palma and return, 7th-14th March. Both flights on time and comfortable. Pre-flight announcements from flight deck on return journey concise yet full, clear and with touch informality that gained attention. Cabin service sound and hot breakfast on outward journey quite acceptable. The 'snack' on return journey eminently missable: best option is to eat to your choice at Palma airport.

	BA Cityflyer Customer review :  10 October 2012 by Brett Herriot    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Recommended	EDI-LCY return in one day. I was expecting delays and various other bumps along the way as it was the height of the London Olympic games but everything went smoothly. Edinburgh airport is run well with the exception of beings bussed to the E190. Onboard the aircraft was clean, bright and modern. Inflight service included a round of drinks and a light snack which is more that sufficient for an hour and 15 minute flight. The return flight that evening was just as good. This time a short walk across the apron to our E170 and onboard again clean and comfortable. Inflight service of drinks and warm snacks suitable for the evening shuttle. I was lucky in having Row 01 seats on both legs so amply leg room.

BA Cityflyer customer review :  22 August 2012 by C Marc (UK)

Flight crew are helpful and friendly, but BA’s airport facilities are lacking! As this is a BA CityFlyer (only a subsidiary of BA) you don't get many of the advertised (and paid for) benefits of flying BA Club Europe. No Lounge, no dedicated check in, no priority boarding, no fast track through security, no priority baggage handling, no choice of meal inflight. On wet days expect to get wet at London City, the planes wait in stands away from the airport building and BA do not offer umbrellas etc. Once boarded the plane, we were too full to take off on a wet runway, had to wait for over an hour BA while ground crew worked out who had to be asked to disembark from the flight – could only imagine how stressed I would have been if I was actually flying from this airport on business. All other airlines seemed to be taking off okay, but i did not see 1 BA flight take off while we were grounded.

BA Cityflyer customer review :  26 July 2012 by Mike Palmer (UK)

London City to Mahon and Madrid back into City. No delay at check in and a breeze through security. 15 mins delayed departing LCY with no explanation from ground staff who just seemed slow. An ok hot breakfast and tea / coffee was welcome, though I was surprised that there was no bar service after the meal was served. Return from Madrid was delayed an hour due to the flight deck walk around finding a scrape which needed checking out. A drink from the bar was fine but a 18 gram bag of savoury snacks is an insult. City flyer remains superior to flying BA from Heathrow mainly due to the E190 being a spacious and new plane. However, with a bit of effort BA could achieve a better level of service - especially around catering.

BA Cityflyer customer review :  17 July 2012 by V Walton (UK)

LCY-BCN-LCY. As usual, cannot fault this airline and its service. Passed through LCY with no problems and boarded the spotlessly clean Embraer 190 on time. Welcomed on both sectors by a friendly, smart and efficient cabin crew. Surprised to receive a full hot English breakfast which was most welcome, followed by a complementary bar service. Will most certainly use this airport/airline more often where possible. Anything to cut out LGW/LHR.

BA Cityflyer customer review :  23 May 2012 by M Heather (UK)

LCY-EDI-LCY operated by BA Cityflyer. Excellent flights on the Embraer E170 (out) E190 (back). On time departure and early arrivals on both legs. Complimentary hot breakfast on outbound leg (passable at best), bar service with a sweet or salty snack on the return, more than enough for the 1 hour 10 minute flight. Friendly crew, nice modern jets. LCY was busy on the outbound, but the airport had opened the overflow (ie former) screening haul and it took all of 10 minutes from DLR to airside. Edinburgh busy on the return but queues well managed. Accessed BA Terraces lounge in Edinburgh courtesy of my Gold card with Cathay Pacific, which was uncrowded with a reasonable selection of food and drink. All in all, very good.

BA Cityflyer customer review :  17 April 2012 by Keith Goodlad (UK)

Barcelona to LCY. Used at the end of a 29 day cruise. A modern Embraer 170 2+2 seating which is a major plus. More than adequate legroom and no pressure on overhead storage. Very attentive purser in particular. Food only a snack but more than adequate for short flight. Prompt departure and on time arrival. Quickly through immigration and onto car.

BA Cityflyer customer review :  29 November 2011 by J Ennis (Spain)

AGP-LCY Economy. Fast check-in, no queues at Malaga. Bus to aircraft (personal hate) but sent off buses quickly without cramming them full. New, clean Embraer 190, plenty of legroom but storing hand luggage was a problem. Helpful professional cabin crew. Nice sandwich and a drink. Time to do some work before descending into LCY. Confusion with steps on landing had to wait 10 mins on board before disembarking. Good value for money given that no extra's had to be paid for compared to low cost airlines.

BA Cityflyer customer review :  24 November 2011 by Daniel Harrison (UK)

FRA-LCY. Took off nearly an hour late in Frankfurt due to weather, flight uneventful until about 10 mins before landing, had to do a missed approach due to bad fog. Had to divert to BHX and waited an hour for a coach to LCY arriving at 12.30am when we should have arrived at 6.40pm. Very frustrating although not BA Cityflyer's fault. Its put me off using LCY as an airport due to its small size and how the weather affects it.

BA Cityflyer customer review :  16 September 2011 by G Halliday (UK)

Checked in at Glasgow International Airport at 09.30am to catch the flight to Naples. Once onboard we were told that the trolley with hot paninis, drinks, etc would shortly be coming through the aircraft. Perhaps, one quarter to one third of passengers at the front of the plane were served hot paninis, the only hot or substantial food offered. Minutes later it was announced, with apologies, that the paninis were finished and that the only food available were muffins and pringles. This flight, over lunchtime, and lasting just over 3 hrs had run out of hot snacks - absolutely hopeless. The amount of legroom and the 2 seats rather than the usual 3 seats together was greatly appreciated and the efficiency and cheerfulness of the cabin staff was excellent. Same on the return one week later, cabin crew were wonderful but could only offer apologies for not accepting Euros. We had no sterling so had to do without for the 3 hr trip - the stewardess gave my husband and me a small bottle of water each and 2 small packets of biscuits out of her own allowance. Take off times and landings were on time and no complaints there. Would definitely use Cityflyer again but please consider taking Euros for payment of food and drinks on board and make sure there is enough hot food on board for all passengers.

BA Cityflyer customer review :  18 August 2011 by Charles Teo (Singapore)

Flew MAD-LCY. An excellent experience. Great legroom, spacious cabin with 2-2 seating configuration. Service was professional with smiles. Will definitely fly them again.

BA Cityflyer customer review :  12 July 2011 by P Herman (Spain)

Barcelona-London City. Check in smooth. Slightly overweight luggage accepted with no extra charges. Boarding was good and departure punctual. Aircraft, an E90, felt roomy although the placement of armrests was anything but comfortable and my arms kept falling asleep. Crew was jolly and seemed to enjoy their work. Inflight service was the bare minimum, consisted of a single beverage run only and choice of biscuits or granola bars. Arrival was an absolute nightmare: London City airport closed the runway during our approach, apparently due to a bird strike. Ended up in a dizzying holding pattern for more than 30mins which made some passengers ill. Pilot finally decided to divert to London Stansted, the absolute furthest airport from the city. Was told buses would take us into London. After more than 1hr of sitting on the ground with no offer of water or any other service from crew, and at first being told that buses were being organized and we would be on our way shortly, pilot finally told us we would be taking off and heading for London City as they had reopened the runway. Finally arrived at our destination 2 hrs behind schedule, having only had a small cup of tea in the more than 4 hrs since we left Barcelona. The runway closure was, of course, not BA's fault, but all in all not a very pleasant experience.

BA Cityflyer customer review :  7 June 2011 by S Hatch (UK)

GLA-LCY E-190 aircraft. Very full flight but cabin service was excellent and friendly and the flight both punctual and enjoyable. Would highly recommend BA Cityflyer to London City, very quick and efficient connections to city.

BA Cityflyer customer review :  27 April 2011 by Andrew Dixon (UK)

LCY-MAD Embraer 190. Business class but not so you'd notice! What you don't get : advance seat selection (only option is to check-in online 24 hours in advance to discover that others have somehow managed to get in before you), priority check-in, fast track security (doesn't exist) Lounge none, no Priority boarding. So you've boarded the aircraft and there's not been a jot of difference travelling business class. Board the aircraft, and you sit in exactly the same seat as everyone else but yours has a headrest cover!. Arrive at Madrid and your bags come off last. What you get : a hot meal, but no choice of menu - stewardess walked down the aisle telling everyone that the menu was 'steak and potatoes' (actually lamb).

BA Cityflyer customer review :  14 March 2011 by P McCarthy (UK)

LCY-ARN. Outstanding economy service. Brand new E170 jet with leather seats. The hard working and pleasant two man cabin crew served a hot English breakfast, coffee and then bar service twice on the 2h 30m trip (aided by plane being only about 70% full). 10 minute late departure might not have raised an eyebrow at Heathrow but the LCY ground staff apologised and the crew made it up en route.

BA Cityflyer customer review :  2 January 2011 by R Taylor (UK)

LCY-GLA-LCY return. New Embraer 170 excellent, and comfortable flight. Heavy fog caused flight to be diverted to London Stansted on return trip, obviously outside airline's control but meant long delay in waiting for coach transfer back to London City. Everything well organised although we had to wait for passengers from a second diverted flight to also arrive and join the coach transfer across town. Whilst inconvenient there was realistically nothing that airline could have done about the situation. Flights good, transfer a bit slow.

BA Cityflyer customer review :  13 October 2010 by J Williamson   (UK)

Return flight London City to Glasgow on Embraer E170. Crew very friendly. A personal greeting was given at the door by the purser. Lovely aircraft, very new and comfortable.

BA Cityflyer customer review :  7 July 2010 by C Gaunt   (UK)

The new Embraer fleet is excellent, 2x2 leather seating. Staff helpful, so far every flight has been on time, and City Airport is brilliant. I checked in for my flight to Zurich last week 12 minutes before the flight, and they still let me on. Noticed the pilots have made a point of the fact that Cityflyer is not mainline BA, therefore they're not subject to the strike action, so I've been booking upcoming trips with them with confidence.

BA Cityflyer customer review :  27 May 2010 by Helen Gibbon   (UK)

MAD-LCY Flew in C class mainly to use Iberia lounge at Terminal 4S, which has excellent work facilities, as well as hot food and genuinely high-quality wines. Boarding the 70-seat Embraer E-170 was swift and efficient. Business cabin (2+2) was comfortable with decent seat pitch. Food and drink adequate but not exceptional. Deplaning at LCY as efficient as ever. CityFlyer is a useful alternative to the major airports for Spanish routes, which the airline is expanding this year.

BA Cityflyer customer review :  4 March 2010 by Alan Wan   (UK)

EDI-LCY on time. E170 comfortable, like the 2x2 seating, free bar and some snacks although the FA missed me and my neighbour. I chose with route as I thought of the connections to London Bridge station I must say the DLR and particularly the Jubilee line was rather slow - I figured it might have been quicker to go via LGW.

BA Cityflyer customer review :  1 March 2010 by I Wong   (UK)

GLA-LCY-GLA return with BA Cityflyer. Return flight was cancelled due to bad weather at LCY. BA offered us nothing apart from rebooked us on the next flight out of London airports. Hotels near LCY fully booked so I opted for earliest flight departing from LHR at 0705, rather than spend a night in the expensive hotel in the city centre. I have to make my way to LHR at my own expense. BA have definitely failed in term of customer services and I would not choose to fly with them again.

BA Cityflyer customer review :  22 February 2010 by S de Thierry   (UK)

London City - Madrid return in economy. New Embraer 170 fleet from City airport. The experience was excellent. Check-in seamless. Cabin clean, seats wide, legroom good. Very spacious feel although stowage room for hand luggage still rather limited. Service was excellent - a hot breakfast provided on the way out, which was a pleasant surprise. Both flights on time, and the captain kept pax informed. Good value for money and no obvious cutbacks noticed. As an executive club silver member, lounge access in Madrid and free preseating is much appreciated - although check-in online free seating policy I believe works fine. Would fly with BA from city again and recommend them.