CIMBER STERLING   Passenger Reviews and Customer Trip Reports

CIMBER STERLING customer review : 16 December 2009 by J Loldrup

Customer Rating : 4/5

LGW-CPH. Check-in efficient and quick. Assigned seats. Flight departure on time and early arrival at CPH. Besides the complimentary newspaper and coffee/tea/water and chocolate, there was full catering on board to be purchased.

CIMBER STERLING customer review : 14 October 2009 by L Petersen

Customer Rating : 5/5

CPH-VCE-CPH. Flew Cimber Sterling for the 3rd time this year, and a great experience. Both flights on newish 737-700 with leather interior. The crew was friendly and professional and complimentary coffee/tea and chocolate on board. Price of onboard catering is very reasonable. Price of return flight 130 euros.

CIMBER STERLING customer review : 1 October 2009 by K Siamanis

Customer Rating : 2/5

ATH-CPH-ATH. Very expensive for what they offer. It is supposed to be a low-cost airline. Everything on board was very pricey. The legroom was a nightmare. ATH-CPH was delayed for 40 minutes and no explanation at all. It was operated by Primera Air. Staff unprofessional, after serving coffee, they disappeared. Return flight to ATH was a better experience. The aircraft was an old Sterling Airlines 737.

CIMBER STERLING customer review : 8 September 2009 by R Ganbich

Customer Rating : 2/5

MUC-CPH. Was surprised to end up on this airline, as I had booked Lufthansa. Cimber has a one- class cabin, so the full fare I paid allowed flexibility, but ungarnished with any extras or any idea of decent inflight service. Service staff friendly enough, service concept quite low standard.

CIMBER STERLING customer review : 13 July 2009 by P Bergh

Customer Rating : 2/5

Travelled from Gatwick to Copenhagen. Reasonably low fares. Complimentary newspaper and tea/coffee. Slightly grumpy cabin crew. On-time departure. All in all a fairly good experience EXCEPT the airline insists on not providing airconditioning before engine start (Sterling were the same) resulting in a very poor air quality in the cabin on the ground. My guess is the temperature in the cabin was about 30 degrees at departure time.

CIMBER STERLING customer review : 8 July 2009 by R Leather

Customer Rating : 1/5

Nice to Copenhagen. Terrible on the ground. Okay in the air. Check in system failed at Nice Airport, kept everyone in line for 1.5 hours with no explanation. Then put everyone on a bus to wait on the tarmac for 25 mins in 30 degree heat while they cleaned the plane, with no aircon. Not great for anyone, particularly those flying with young children, late departure, and late landing. I know this site doesn't allow comments about luggage. So suffice to say there is no agent on the ground in CPH to great passengers to assist with any difficulty. Would never fly them again.

CIMBER STERLING customer review : 25 June 2009 by Brian Burr

Customer Rating : 4/5

No online check in a drawback. Not being able to select a seat is also a drawback. However, instead of the embarrassingly 'cheap' idea of charging for newspapers as Sterling did, Cimber provides newspapers free. They also provide coffee, tea and water free. These are small amenities, but nevertheless welcome and unusual for a discount airline. Cimber had a high ticket client background and it shows it's welcome head. They're friendly, and certainly improve in the poor Sterling Airline package. I give them my business and hope they quickly add those facility details frequent flyers appreciate.

CIMBER STERLING customer review : 16 June 2009 : by Alan Mackenzie

Customer Rating : 4/5

CPH-FLR-CPH. Excellent service for a very reasonable price. It's really Cimber/Sterling airline - some sort of tie-up between the two. There and back on the old B737 in Sterling red livery. I had purchased a drink on the plane, and they would only accept credit card payment - somewhat perplexing when the charge came through as 'Lawyer xxxx'. I thought I was in legal trouble!

CIMBER STERLING customer review : 20 March 2009 : by J Sjöblom

Customer Rating : 1/5

HEL-CPH-NUE I travelled with SAS and Cimber. HEL-CPH was OK but in CPH the problems started. Ten minutes before the check-in was supposed to start there was a sudden change of the gate. There was no notification about this at the gate, only on some of the screens in the terminal. We realized something had changed as no staff occured. The new gate was in another terminal as far away as possible at CPH. At the new gate there was no boarding as there was some problems with the plane. After waiting for an hour we heard that they (Cimber) are searching for another plane. Half an hour later we got the information that the flight is cancelled (as was many others at the same time). We got a new connection to NUE via DUS. We arrived at NUE seven hours late, which is not so nice when travelling with a five month old baby. And thanks to SAS-policy it is impossible to even get a glass of water for free onboard SAS and Cimber. We hoped for much better for the flight home. But unfortunately that was not the case. The FA at the flight from NUE to CHP was the most incompetent FA I have met (maybe she just had a bad day). Our seats where overbooked but in the half empty plane she could not decide where we should sit. We stood in the front of the plane with our baby-chair as she was running around to find a place for us, even though the front of the plane was empty. In a CRJ-200 it is not so easy for a 190cm guy to move around with a baby and a chair and have a FA running up and down the aisle. After landing in CPH the attendant had stowed away the baby-chair somewhere in the front of the plane, as we where sitting on the last row. Even though all other passangers had left the aircraft she did not make any effort to help us. I had to pick up the chair myself and as we where packing our belongings you could just see how little she wanted to be there anymore. I will by all means try to avoid Cimber and to some extent SAS in the future.

CIMBER STERLING customer review : 19 February 2009 : by Claus Nielsen

Customer Rating : 4/5

Good service, friendly staff - there's no discount feeling here, as opposed to SAS, which is typically more expensive, but with lower quality and service. Turboprops are of course a bit loud, but that goes for all airlines.

CIMBER STERLING review : 12 February 2009 : by Max Hermann

Customer Rating : 4/5

LGW-CPH, former Sterling route which is now operated by Cimber. They use the old Sterling 737s, have about the same fares as Sterling had on this route but have luckily abandoned the low-cost service. One piece of checked luggage is free and so is coffee/tea and water on board. Have to say that coffee was one of the best I've ever had on an airplane. FAs friendly, flight on time, CPH the usual hassle. It's simply too big to work effectively, in our case we had to wait 15 mins for a bus to take us to a gate with passport controls. Only negative aspect I can think about is that there is no online check-in option and check-in at the airport already closes 60 minutes before departure. Easyjet, which is a direct competitor on this route, is definitely better here.

CIMBER STERLING review : 5 July 2008 : by Janne Petersson

Customer Rating : 5/5

This is a Danish regional airline operating both own flights and on behalf of Scandinavian Airlines. I booked a journey from Copenhagen to Berlin and to my amazement, the journey involved a stop (with change of aircraft) in Billund. This option was cheaper than SAS and Lufthansa, so I decided to give them a try. They turned out to be much better than SAS. Copenhagen to Billund was a very short hop but they managed to serve a soft drink and piece of chocolate. Billund-Berlin they served a salmon sandwich, soft drink and coffee. All refreshments served for, a nice touch. Cimber's Regional Jet aircraft are not the most roomy and comfortable aircraft around, but this minor remark was more than compensated by the cheap fare, the pleasant and service-minded crews and the free catering. I would recommend Cimber Sterling.