CHINA AIRLINES   Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your China Airlines review   China Airlines official 4 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status China Airlines Customer Reviews = 181

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CHINA AIRLINES customer review :  17 March 2010 by M McHale   (Canada)

YVR to BKK return with a stopover in TPE. The cabins were nice we had the TVs with touch screens, comfy seats, decent food and cabin crew were great. My only complaint would be that our return flight from TPE to YVR didn't have the TVs and it's a long flight to have no entertainment.

CHINA AIRLINES customer review :  1 March 2010 by Vincent Wang   (Australia)

SYD-TPE-SYD. Check in at SYD was brisk, but Qantas ground staff was rude. My special meals were loaded on both flights and served with my choice of beverage. Crew pleasant on both flights and did water runs throughout the flight. AVOD worked well on both flights, but the selection was a little small - only 20 movies and 36 short programs.

CHINA AIRLINES customer review :  25 February 2010 by T Price   (UK)

AMS-BKK-AMS. Flying - on 31st December for new years day in Thailand. I arrived from ABZ to get 1445 to BKK - arriving at the correct gate to find the flight had been cancelled due to technical difficulties. I had been in the airport from 9.30 that morning and nobody thought to tell us. We were given a food voucher and told to meet at the transfer desk at 1600. Arriving at the transfer desk there was no representative from China Airlines and the KLM ground staff were given the job of re routing people. After about 2 hours wait I was given a flight the next day at 12pm to BKK via KUL with a 7 hour wait in KUL. Great - I had an my New Year in the Hague in a hotel which bar shut at 11pm. I have still not received a letter of apology. Return flight poor as usual with the old 747.

CHINA AIRLINES customer review :  20 February 2010 by Yuda Chou   (Taiwan)

TPE-HKG for a round trip. Everything is fine, except for the service attitude of attendants, inflight or on the ground - no smiley faces creates a rather serious atmosphere. Food okay, service efficiency okay, inflight announcement clear and friendly, inflight entertainment acceptable.

CHINA AIRLINES customer review :  16 February 2010 by A Chan   (USA)

SFO-TPE. Economy class seats are smaller than other airlines on international routes. I know TPE-LAX route has new planes with personal tvs. Not sure about other routes but SFO-TPE did not have personal TVs in economy which was a huge disappointment.

CHINA AIRLINES customer review :  14 February 2010 by Richard Jones   (Australia)

Sydney to Bangkok via Taipei return. All flights fantastic food was better this time than last September and the FA's were good - very good service. Both types of seats in business class good. But the ground service in Sydney left a lot of room for improvement - staff were once again surly and very rude barking at passengers. Qantas lounge staff need to be more focused - they called us to go to the gate for boarding and when we arrived were told that they were not boarding for another 20 mins. Met by China Airlines staff at Taipei and taken to the lounge to wait for our next flight.

CHINA AIRLINES customer review :  11 February 2010 by Hsinyu Chuang   (Taiwan)

Manila to Taipei. Crew attitude excellent. Food in this short flight is great, staff language skill is good.

CHINA AIRLINES customer review :  28 January 2010 by N Roeleveld   (Netherlands)

AMS-BKK Dynasty Class. Old 747, seats and pitch ok but not comfortable. AVOD working ok but screen small and not clear. Excellent service by cabin crew. Food was ok but nothing special. BKK-AMS Dynasty Class a newer 747 with more comfortable seats. Food very good on this flight and cabin crew better than on the outbound flight. I had a good experience with CI but the old 747's need some refurbishment. Dynasty lounge at BKK was a little difficult to find. Good value for money.