CHINA AIRLINES   Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your China Airlines review   China Airlines official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? China Airlines Customer Reviews = 164

CHINA AIRLINES customer review :  20 November 2009 by D Blyth   (Canada)

Vancouver to Taiwan to Bali and return. Easy check in, good service, good food. Older plane on first leg but okay. Great movie selections. For 19 hours in the air on the two flights each way, no complaints, it was a good experience.

CHINA AIRLINES customer review :  15 November 2009 by T Price   (UK)

AMS-BKK-AMS. Amsterdam to Bangkok a very old 747 with no AVOD and fuzzy screen. Service is always good. Food average and quite sparing with the drinks. Bangkok to Amsterdam there were major problems at check in. The male supervisor was running about like a headless chicken while the queue got longer and longer and while the business desks were not used. I had lots of time and still stood there watching the comedy show for 1 and a half hours. Flight back was as normal poor food, drink and entertainment but also very good service. Good value for money.

CHINA AIRLINES customer review :  8 November 2009 by T Smith   (Australia)

SYD-FCO via TPE and BKK, FRA-TPE-SYD. Lounges - SYD Qantas very good. FRA Cathay good. BKK China Airlines is small and poorly stocked, drink selection poor. TPE Terminal 1 lounge better than T2. Food and drink selection poor for western tastes however clean and comfortable. A330 very clean, seats better than A340 and almost lie flat with plenty of room. A340 - probably about 7 years old kept very clean. Recline of seat was still comfortable, although starting to wear a little. Food on all flights was presented well, however mostly tasteless and poor quality. Entertainment was AVOD on all flights. The system did not jam once which was good. Better choice of films on other airlines but still was okay. Staff were all well presented and offered very good service. Would fly again if they keep the fares low.

CHINA AIRLINES customer review :  6 October 2009 by R Monger   (Canada)

YVR-TPE-SGN return. Professional FAs and on time flights. However, aircraft start to look pretty tired : seats were hard since cushions were very old. If you get IFE, it will be very good, but sometimes you only get a main screen movie, so it makes a very long 13 hour flight. My major complaint is their ticketing procedures. When I tried to change my return flight, I tried to call many CI ticketing offices around the world, including my issuing office and no one was able to tell me if the change was possible or not. They told me I had to wait next morning and call local office in SGN so that they send a telex to the issuing office, and then wait for their response to know if my flight can be changed or not. I've been assured it can me done "quickly" within 2-3 days, but my flight was scheduled the next day !

CHINA AIRLINES customer review :  28 September 2009 by D Elrick   (UK)

AMS-BKK. The second time I have flown to BKK with China Airlines. This time I was less impressed. Meal selections this time were far from impressive, in fact they had ran out of beef on the way out flight so you were left with seafood pasta. I cannot fault the value for money flight you get with China Airlines, but please sort out your inflight entertainment.

CHINA AIRLINES customer review :  19 September 2009 by George Yeske   (USA)

SFO-MNL via TPE. I am large and the economy seating has plenty of room for me! The food is good and plentiful, FAs are professional and fun. The booking people are helpful if changes need to be made at the last moment and I always enjoy the trips.

CHINA AIRLINES customer review :  15 September 2009 by Richard Jones   (Australia)

Sydney-Bangkok in business class. We had two of the best flights we have every had on any airline. CI flights were fantastic - clean aircraft, comfortable angled lie flat seats, good meals and drinks. Wonderful FA'S with smiles all the way.

CHINA AIRLINES customer review :  8 September 2009 by Toby Price   (UK)

AMS-BKK return. This flight was in the old 747 they regularly use on this route. Flew over in Business Class - the seats are not great and TV's are small and have no AVOD but the service was great. Only one small problem was the lack of choice when it came to the meal. As a non fish eater I was a little stuck with some of the courses. Travelled back Economy in the old fashioned seats which I find have better leg room for some reason than some of the newer aircraft. Was an acceptable flight. Everything a bit rushed, trying to get us and themselves sleep I expect. For the price you cant complain.

CHINA AIRLINES customer review :  17 August 2009 by S Roebig   (Australia)

BNE-TPE-LAX and return business class. I chose China Airlines because their rates were too good to pass up. Their service in the airport check in, lounge and inflight was first class. Their catering was also of a high standard with a good range of Asian and Western type meals available. Flight attendants very pleasant and helpful. Their business class seats could do with an upgrade (particularly from a sleeping point of view if you are over 180cm tall).

CHINA AIRLINES customer review :  13 August 2009 by Paul Tyrrell   (Ireland)

The first class on this airline is exceptional and represents excellent value for money. Travelled Amsterdam to Bangkok end of July. The newer version of the 747 was used which has the AVOD system and this makes a big difference. Service from reservations, to check in, and inflight cabin attendants very customer focused. I would most certainly recommend first class on this airline for its highly competitive price and quality service.

CHINA AIRLINES customer review :  11 August 2009 by Mika Handa   (Japan)

Narita-Honolulu, Narita-Taipei-Denpasar return Dynasty Class. First time to fly with CI to Denpasar, to Honolulu was my second time. Both trips fantastic and service was great. FAs all attentive and friendly. Meals were fine. NRT-TPE 744 a bit old but for less than 3 hours flight, I didn't mind. Both tickets were really affordable for Business class. I will definitely book CI again to visit Bali. I can earn NW World Perks mileage using CI which is also a bonus!

CHINA AIRLINES customer review :  27 July 2009 : by John Edwards   (Australia)

BNE-TPE-BKK return Business class, after getting a fantastic deal of under AU$2000. The major legs were in the A330 which was a comfortable cabin with good service standards. The seats though were hard and at full stretch not particularly comfortable. A340 seats were a little better, and the 747 seats, aging and with limited recline, were comfortable.