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China Airlines customer travel guide
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China Airlines customer review :  22 August 2010 by A Dow   (Thailand)

Taipei to Vancouver in Business Class. No alcoholic welcome drinks offered upon boarding, only water and juice. They were quick to announce that since this was a late evening departure they would be serving only a light meal - but since it was only 11pm I felt this a bit of a cheap excuse since the flight is nearly 12 hours in duration. Even after take-off I had to ask for a drink as it became evident they weren't going to offer any before the light meal - of which there only two choices (one Asian and one sort-of Western) - wine was ok. As far as I could tell there was no service between meals - not even water trips - though they did hand out small bottles early on. Contrary to other suggestions here and elsewhere, this route does not have angled beds in J/C Class - only the old z-style recliner seat. AVOD was pretty good - with a decent selection of both movies and music - didn't go back to Y section so not sure what was available there. Biz class seat was a bit cheaper than others flying the route - but to be honest I would have been much better of flying Cathay in Y class and saving the difference.

China Airlines customer review :  17 August 2010 by G Bell   (Australia)

Sydney to Taipei to Frankfurt on Dynasty Class. Excellent attentive service and inflight entertainment, comfortable seats and delicious meals and plentiful drinks. Would certainly travel with them again.

China Airlines customer review :  4 August 2010 by Roger Green   (Canada)

I flew from ANC to TPE with family including one 5 yr old. We had 3 adjacent confirmed seats. The flight originated from JFK. When we checked in at ANC we were put in 3 separated seats because the middle one of our seats had been given to someone boarding at JFK. One of us was given a seat 30 rows further back. I objected and was told that CI staff at JFK can ignore confirmed seats for passengers boarding after JFK, and that the plane was full. In other words a confirmed seat didn't really mean that. The seats we were given would have necessitated our 5 yr old sitting separately. I was told that it could probably be sorted out on board. But on boarding the aircraft the aircrew wouldn't even take care of it - I was told that I had to ask the other passenger to switch. I got their attention by saying that we were going to go to our original confirmed seats and they could decide what to do about that at takeoff time. It happened that the JFK originating passenger was willing to switch when he saw the situation, but I think it was really bad procedure for CI to have put us through that. Either confirmed seats should mean that or there shouldn't be a pretence that there are confirmed seats. And certainly a young child should never be re-seated to a separated seat.

China Airlines customer review :  1 August 2010 by Dave Vermeer   (Netherlands)

AMS-BKK-TPE. The business class seats on the 747-400 were just seats, no beds. No plug for laptop, no entertainment system (except 4 tv channels). The food was so-so, they even served foie gras! Rice dry and sticky. Prices are friendly, but for business class travel, I would recommend another airline on this route.

China Airlines customer review :  1 August 2010 by Tony Hall   (Australia)

BNE-TPE-LHR, return. China Airlines gives deep discounts for business travel and at these prices the product is marvellous value. Punctuality on flights was quite good. Staff were keen and attentive but found it difficult to coordinate service of bread, and sometimes wine, with the meals even though the cabin was small. Amount of food very substantial and quality good. AVOD good. My principle bugbear is that they close the window blinds on day flights. This is not something people would do at home and never happens on surface transport.

China Airlines customer review :  25 July 2010 by Yuda Chou   (Taiwan)

TPE-HKG round trip. The ground staff were helpful in both Taipei and Hong Kong while I was handling with seat and luggage problems. However the inflight attendants still have to work hard on their service attitude. Food as usual but can be improved.

China Airlines customer review :  25 July 2010 by Thomas Wechselberger   (Australia)

Brisbane-Taiwan-Vienna. A330 on first leg excellent. Seats don't recline fully. Inflight entertainment not as good as Singapore Airlines or Emirates. Taiwan to Vienna on A340-300, slightly older planes and seats not as comfortable. Return leg was great. Food was good and planes on time.

China Airlines customer review :  22 July 2010 by Linda Dodds   (Australia)

I booked business class seats for my daughter and elderly father to travel Sydney to Frankfurt via Taipei. They could not have been happier with the service provided, including wheelchair assistance at Taipei and Frankfurt airports. Food very good but most impressive was the attention, care and respect shown by staff towards my 88 year old father.

China Airlines customer review :  9 July 2010 by D Budhrani   (USA)

JFK New York -Taipei was one of the worst flights we've been on. Very old planes with uncomfortable seats and no personal TV's in seats. For such a long flight, it was extremely unpleasant. They played some very old movies on the small ancient overhead TV's. All in all it was the cheapest flight we could get at the last minute, so if there's any consolation, that would be it. We got what we paid for.

China Airlines customer review :  13 June 2010 by C Fuller   (USA)

HKG-LAX via TPE. TPE-LAX flight was good, as they offered me 2 meals plus a snack. IFE was not bad, and they have most of the current, popular movies on there. Business Class section was somewhat cold most of the flight, but they did give me 2 blankets. HKG-TPE was at best a 5/10. The cabin was cold, and they offered only a snack and a drink (they claimed to give 2 drinks on short-haul Business Class cabin).