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China Airlines Passenger Reviews and China Airlines Customer Trip Reports



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China Airlines customer review :  15 January 2011 by J Baxter   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-TPE-SYD return in C. Very attractive pricing, but 5 hour layover in TPE make for 29-hour trip which is on the long side . Outward trip more than acceptable for the cost. A340 C-class seats are quite comfortable; less so for the A330 TPE-SYD leg. Lounges at LHR and TPE both did the job. Meals, drinks and IFE all okay without being stunning - to some degree I suppose you get what you pay for. Return leg was problematic. TPE-LHR flight cancelled (no reason given at SYD), ended up rerouted via Frankfurt with a BA short-haul FRA-LHR leg. Main problem with this was a 20 hour layover in TPE (first flight landed at 0400 and FRA flight departed midnight); with a 4 hour wait in FRA for the final leg, this made for a 50 hour trip, which is really not good. Layover arrangements in TPE were acceptable in the circumstances : comfortable Novotel for the day with meals, transfers organised swiftly and efficiently. However the business class product on TPE-FRA (747-400) is really quite poor - it is at least a decade out of date and looks like it. Meal service roughly equivalent to other sectors flown but seat not really acceptable and IFE laughably poor. Overall, would consider again and regard it as very good value for money, had all four sectors flown as originally scheduled.


China Airlines customer review :  9 January 2011 by D Ray   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Heathrow-Taipei-Sydney return in Economy. Surprised how good the service was as expectations were low, due to low price. Good travelling times. Good food, although got a bit fed up with rice and noodles. Staff happy to get drinks. Taipei airport not the best. Didn't open till 6am so had to sit on floor with no food, drinks or information for an hour or so. Plane not full on way back so had 2 seats each and lay down.


China Airlines customer review :  7 January 2011 by Tom Lewis   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

Heathrow-Taipei-Sydney return in Business class. Check in LHR T4 was excellent and Skyteam lounge is acceptable. Onboard seating (A340-300 and A330-300) just about adequate - it is not lie-flat. Service ok, crews friendly and managed as well as they could given their poor command of English. Meals and drinks services rather haphazard with drinks being served only with meals - and in very small glasses, wine selection the same on all flights and not very interesting. Food ok with 3 main course selections but the service processes need some refinement. TPE lounge is a rather depressing windowless facility although the showers are welcome - however, it was not open when landing back at 0415 on the return leg nor were there staff available to direct transferring passengers to the correct terminal (flight/gate not noted on the information screens). It eventually opened at 0530 but this needs correcting. Note should be made that the LHR-TPE-LHR sectors are very long as CI cannot fly over Chinese airspace - eastbound was over India, Thailand, Hong Kong then north-east to TPE (about 13 hours) and westbound was over Japan, Siberia etc (14.5 hours). One thing that CI must address - the priority baggage tag system does not work and both in SYD and LHR all bags that had transferred in TPE came off last. The main advantage in using CI for this type of journey is cost - keep expectations low and it is ok.


China Airlines customer review :  31 December 2010 by Daniel Benes   (Indonesia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

TPE-JFK. Business class, price wise. Boeing 747-400 old cabin design, inadequate seating (outdated sleeperettes), broken legrest. Food good, but little and poorly presented. Nuts and rice crackers as snacks during more than 15 hour flight. inattentive crew. Waited four days for luggage after arrival.


China Airlines customer review :  27 December 2010 by George Scholes   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

London-Taipei-Sydney Business Class. Online seat selection is available one month before the first sector is flown and selection was honoured. Online check in can be done twenty four hours before the flight and was completed but boarding passes would not print out. Check in at the airport is at a dedicated desk and was fast end efficient. China Airlines uses the Skyteam lounge which is close to the departure gate - lounge is spacious and attractively designed and has all the facilities you can expect. On boarding, coats are taken and welcome drink appears. China Airlines is not big on alcohol so that drink is Oolong tea. Aircraft LHR-TPE-SYD route have no first class and business cabin is right forward. There was no pre-dinner drinks service and the drink I ordered came on my meal tray. Meals properly served, course by course and accompanied by wine, wine on offer was adequate but not up to much and it was served in glasses more appropriate for serving a small sherry. The meal was tasty and interesting and there were choices for each course that was presented on good tableware with plastic cutlery. TPE-SYD sector the cutlery was stainless steel. Seats in business class are angled lie-flat ones but the footrest rise is a bit less than adequate and I noticed that several passengers used their pillow to give extra height to bring legs up to a more comfortable position. The seat controls are on the top of the armrest where they are nudged several times on a thirteen hour flight to cause sudden small random movements. I did not use the entertainment. We broke the flight at TPE for a two night stopover, which was allowed within the basic fare. Arrival procedures at Terminal 1 very fast and away from the airport about thirty minutes after landing. TPE-SYD sector departs from Terminal 2. The China Airlines lounge is basic and looks like a railway carriage. Close by is another lounge that welcomes Priority Pass cardholders so those passengers may be better off trying that one instead. Arriving at Sydney was not the best. We were parked at the wrong gate where there was no one to meet the aircraft. After some delay and a debate whether the plane would be towed to the correct gate eventually the original gate was staffed and we left the aircraft 45 minutes later. We chose China Airlines because it offers competitive fares on the route and were satisfied with the service they provided.


China Airlines customer review :  7 December 2010 by J Fairclough   (France)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

AMS-BKK return in Dynasty. Dynasty class is excellent value in the increasingly costly world of premium cabin flying. KLM, Air France, British Airways and Thai Airways do this route with noticeably flatter seats, wider menu choice and better AVOD, but you pay accordingly. It's down to choice and the size of your wallet I guess. Well organised boarding, attentive service, good drink choice, on time departures and arrivals. Plane is a little older than some, but it's clean and well maintained. Overall, a great choice for those who want a biz class service without breaking the bank.


China Airlines customer review :  28 November 2010 by Y Lines   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-TPE-DPS return. Paid £540 for a return flight to Bali. We were very impressed by the excellent service and friendliness from crew on each. Inflight entertainment good. Food fine and plenty of it, they keep you fed regularly. We did find the flight home from Bali to Heathrow long ie. Bali to Taipei 5 hours - Taipei to LHR 14.5 hrs. We would probably use China Airlines again if the prices remain reasonable but would ideally take a shorter route if the prices were similar.


China Airlines customer review :  17 November 2010 by J Cook   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Brisbane to Hong Kong via TPE return Business Class. Check in brilliant in Brisbane, Air NZ lounge in Brisbane fantastic with plenty of food and refreshments. The seats definitely need improving on A330-300 but managed to get about 4 hours sleep. The service in the air was the best in a long time. Attentive and willing to supply drinks and or food. Meal also very good. TPE to HK was on 737. Return the same. It's great value for money in business class.


China Airlines customer review :  3 November 2010 by D Gary   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-TPE-DPS return. The price was £500 for weekend daytime flights. Flights between UK and Taipei were full, but you can call the airline to pre-book seats. A340 has 2-4-2 configuration so if you're travelling as a couple it is easy to relax if you book the window seats. Flights between Taipei and Bali were half full and we were given exit seats in both directions. Food was ok, but don't expect Western food to be great. Entertainment system between UK and Taiwan excellent. Huge selection of current films, shows, CD albums and games. Check in staff, ground staff and cabin crew all very helpful. Taipei airport was ok - worth noting that a new terminal is nearing completion and it looks very modern. Overall a very enjoyable experience and I would use this airline again. Prices probably will start to creep up as they become more established in the UK market.


China Airlines customer review :  17 October 2010 by M Reisinger   (Austria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Mixed Y/C-class VIE-TPE-ROR return. Long haul Economy class quite satisfying. Good seat, nice AVOD, enough space, enough rounds of drinks. Quick check-in in Vienna, flexible with last- minute seat changes at the gate and friendly staff. On the way back food was nothing to write home about. Even the Asian food choice. C-class flights to Koror in Palau on a 737-800 and back were a very pleasant experience with a small cabin and comfortable, old-style business class seats, which are okay for a 4hr flight. The flight-attendent addresses you personally with your name (or try to do so), serve you plenty of rounds of drinks (good Champagne, the Geman Riesling was to much "Spätlese" to go with your main, the Californian Chardonnay was a good choice) and make your stay onboard very enjoyable. The transfer in Taipei was swift and the luggage made it back to Vienna with even 1 hour transfer time. Impressed. The only downside was checking-in in Koror, which was only done by a single agent for transfer passengers, it was done manually (!) and you did not receive the transfer boarding pass. At least the boarding passes have been already printed out in Taipei at the transfer desk.


China Airlines customer review :  15 October 2010 by Stuart Walker   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SYD to LHR via Taipei, Business Class. China Airlines use the Qantas Business Lounge at SYD - good food, choice of drinks and nice showers. China Airlines Business Class seat is comfortable for sitting but for sleeping it is way off the standard as the seats are not flat or even angled flat. The meals have deteriorated over the last few years. The wine selection is poor, amenity kit is a waste of space - why do they bother. IFE is good, films are not that up to date but there is a reasonable selection. Taipei Business lounge not great, the T2 lounge better than T1 lounge. They use the Sky Team lounge at LHR which is very busy in the early evening but an hour or so before the 1000pm departure it is quiet pleasant. Really nice shower at LHR. Overall, when compared to other Business products on this route you get what you paid for.


China Airlines customer review :  11 October 2010 by Henk de Vries   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-TPE on A340-300 and TPE-DPS on B737-800 return. Chosen because of price, and the A343 had AVOD, making 13-14 hour flight more bearable. Good selection of films and shows with choice of languages. I had bulkhead seat due to my height, bit narrow but legroom gain made up for it despite sitting next to families with babies! Food ok, two full meal service and sandwiches available between. The drinks service was minimal as reported by others ( 1 small glass of wine with dinner) but staff happy to provide drinks when asked. Staff friendly and attentive. 90 minute delay on way back in Taipei, gate desk had a complimentary drinks station set up within 30 minutes, shows good customer service. Taipei airport is being renovated, but as had only 1-2 hours transfer time no issue, free Wifi and internet terminals available, makes passing time easier.


China Airlines customer review :  7 October 2010 by N Anstice   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

Business class from Amsterdam to Bangkok. Seats are not up to the standard of most airlines, but cost is significantly less and represents value for money. Staff onboard very friendly and service good. Return journey delayed by 24 hours with no explanation, connection from Amsterdam back to UK changed for no apparent reason causing a 6 hour wait, (this has happened on both occasions I used the airline). Staff at desk in terminal building at Amsterdam very rude and unhelpful. Staff at China airlines in London equally rude in never replying to several communications which were simply asking if such changes are standard procedure prior to making further bookings. Pity the ground staff do not match the standards of the ones I met on the flights. Doubt very much if I will consider this airline again despite the cost savings, having flown this route countless times problem free with other airlines, and having so many options to select from.


China Airlines customer review :  28 September 2010 by T Smith   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney-Taipei-Heathrow. This airline was cheapest by a long shot and suggested by the travel agent. Seating was adequate. Inflight entertainment pretty good as was food. The staff at check in and on board were lovely and extremely polite and helpful. Would definitely fly with again, the only downside is the route - 14.5 hours from Taipei to Heathrow, and the amount of time spent waiting at Taipei airport for connecting flights, as Taipei airport is probably not the best place to waste 6 hours. Take a good book and a packed lunch.


China Airlines customer review :  28 September 2010 by T Price   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

BKK-AMS. The night flight from BKK was again very poor. Food was served quickly and of a poor standard - given the smallest glass of wine with the meal and then during the flight no water runs. I had to go to the galley every time I wanted anything. Big screen was poor and not working correctly. I use China Airlines as they were a cheap way to get to Thailand. I wont be using them again if possible.


China Airlines customer review :  22 September 2010 by T Price   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

AMS-BKK. China Airlines are getting worse on this route. It's still the old B747 which really needs upgrading. Your are time-warped back to the 70's when you get onboard. Fuzzy big screens should be a thing of the past. The food is okay, stewards are OK if a bit miserable with the beer, wine and a smile!


China Airlines customer review :  14 September 2010 by S Hagelstein   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LAX-TPE-HKG-TPE-LAX economy. Very cheap fares. Punctual. Attentive and friendly flight attendants. The food quality was fine and consistent throughout all flights. A tip - if you fly an Asia-based airline, choose the Asian dish, if given a choice between the Asian and Western dish. Obviously they'll be far more skilled at preparing the Asian dish. My only complaints are the dearth of movie selections (they remain unchanged two weeks later on my return trip) and the lack of individual air nozzles. On each of my flights, the entertainment system was individual.


China Airlines customer review :  11 September 2010 by Karen Clark   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DPS-TPE-YVR 7th September- Business Class. Greeted onboard by name and addressed by name during the entire flight. Water and juice offered on boarding. After take-off drinks requests taken. Champagne (french) chilled and served in Champagne glass. The seat was an angled capsule type. It was a bit hard and would not want to do long haul on this type of seat but for a six hour day time flight is was acceptable. Menus were handed out and dinner requests were taken. Dinner was served individually on china and the fish I ordered was tasty but the food on the whole was not excellent and I would give it 3.5 out of 5. The flight attendants were pleasant and helpful. During our transfer were went to the dynasty Lounge. The food was fine but it did get crowded. I noticed some passengers taking towels to the bathroom so showers are available. The next flight to Vancouver was on the A340 and the seats on this flight while not lie flat as previously stated in reviews are very comfortable. I appreciated the noise canceling ear phones on both flights. Amenity kits were handed out on this flight and I found these rather sparse. The food on this flight was not great, my husband ordered the lamb and it was so tough he did not eat it. I again ordered fish and it was a bit dry but eatable. The entertainment system on both flight was good and on the whole for the price paid I felt we got value for money. The flight attendants on the Vancouver route were not as pleasant but did there job well and fulfilled all requests made.


China Airlines customer review :  22 August 2010 by A Dow   (Thailand)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Taipei to Vancouver in Business Class. No alcoholic welcome drinks offered upon boarding, only water and juice. They were quick to announce that since this was a late evening departure they would be serving only a light meal - but since it was only 11pm I felt this a bit of a cheap excuse since the flight is nearly 12 hours in duration. Even after take-off I had to ask for a drink as it became evident they weren't going to offer any before the light meal - of which there only two choices (one Asian and one sort-of Western) - wine was ok. As far as I could tell there was no service between meals - not even water trips - though they did hand out small bottles early on. Contrary to other suggestions here and elsewhere, this route does not have angled beds in J/C Class - only the old z-style recliner seat. AVOD was pretty good - with a decent selection of both movies and music - didn't go back to Y section so not sure what was available there. Biz class seat was a bit cheaper than others flying the route - but to be honest I would have been much better of flying Cathay in Y class and saving the difference.


China Airlines customer review :  17 August 2010 by G Bell   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Sydney to Taipei to Frankfurt on Dynasty Class. Excellent attentive service and inflight entertainment, comfortable seats and delicious meals and plentiful drinks. Would certainly travel with them again.


China Airlines customer review :  4 August 2010 by Roger Green   (Canada)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I flew from ANC to TPE with family including one 5 yr old. We had 3 adjacent confirmed seats. The flight originated from JFK. When we checked in at ANC we were put in 3 separated seats because the middle one of our seats had been given to someone boarding at JFK. One of us was given a seat 30 rows further back. I objected and was told that CI staff at JFK can ignore confirmed seats for passengers boarding after JFK, and that the plane was full. In other words a confirmed seat didn't really mean that. The seats we were given would have necessitated our 5 yr old sitting separately. I was told that it could probably be sorted out on board. But on boarding the aircraft the aircrew wouldn't even take care of it - I was told that I had to ask the other passenger to switch. I got their attention by saying that we were going to go to our original confirmed seats and they could decide what to do about that at takeoff time. It happened that the JFK originating passenger was willing to switch when he saw the situation, but I think it was really bad procedure for CI to have put us through that. Either confirmed seats should mean that or there shouldn't be a pretence that there are confirmed seats. And certainly a young child should never be re-seated to a separated seat.


China Airlines customer review :  1 August 2010 by Dave Vermeer   (Netherlands)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

AMS-BKK-TPE. The business class seats on the 747-400 were just seats, no beds. No plug for laptop, no entertainment system (except 4 tv channels). The food was so-so, they even served foie gras! Rice dry and sticky. Prices are friendly, but for business class travel, I would recommend another airline on this route.


China Airlines customer review :  1 August 2010 by Tony Hall   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

BNE-TPE-LHR, return. China Airlines gives deep discounts for business travel and at these prices the product is marvellous value. Punctuality on flights was quite good. Staff were keen and attentive but found it difficult to coordinate service of bread, and sometimes wine, with the meals even though the cabin was small. Amount of food very substantial and quality good. AVOD good. My principle bugbear is that they close the window blinds on day flights. This is not something people would do at home and never happens on surface transport.


China Airlines customer review :  25 July 2010 by Yuda Chou   (Taiwan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TPE-HKG round trip. The ground staff were helpful in both Taipei and Hong Kong while I was handling with seat and luggage problems. However the inflight attendants still have to work hard on their service attitude. Food as usual but can be improved.


China Airlines customer review :  25 July 2010 by Thomas Wechselberger   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Brisbane-Taiwan-Vienna. A330 on first leg excellent. Seats don't recline fully. Inflight entertainment not as good as Singapore Airlines or Emirates. Taiwan to Vienna on A340-300, slightly older planes and seats not as comfortable. Return leg was great. Food was good and planes on time.


China Airlines customer review :  22 July 2010 by Linda Dodds   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

I booked business class seats for my daughter and elderly father to travel Sydney to Frankfurt via Taipei. They could not have been happier with the service provided, including wheelchair assistance at Taipei and Frankfurt airports. Food very good but most impressive was the attention, care and respect shown by staff towards my 88 year old father.


China Airlines customer review :  9 July 2010 by D Budhrani   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

JFK New York -Taipei was one of the worst flights we've been on. Very old planes with uncomfortable seats and no personal TV's in seats. For such a long flight, it was extremely unpleasant. They played some very old movies on the small ancient overhead TV's. All in all it was the cheapest flight we could get at the last minute, so if there's any consolation, that would be it. We got what we paid for.


China Airlines customer review :  13 June 2010 by C Fuller   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-LAX via TPE. TPE-LAX flight was good, as they offered me 2 meals plus a snack. IFE was not bad, and they have most of the current, popular movies on there. Business Class section was somewhat cold most of the flight, but they did give me 2 blankets. HKG-TPE was at best a 5/10. The cabin was cold, and they offered only a snack and a drink (they claimed to give 2 drinks on short-haul Business Class cabin).




 
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