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CHINA AIRLINES   Passenger Reviews and Passenger Trip Reports



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CHINA AIRLINES review :  21 July 2009 : by R Dika   (Indonesia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-CGK, check in counter at Hong Kong was efficient. The seat is average (2-3-2 configuration), it does recline, AVOD was pretty good. I booked this ticket because a very reasonable price, the food was good. FA a bit rude, but overall it was pleasant flight, I probably use this airline in the future.


CHINA AIRLINES review :  13 July 2009 : by Hirofumi Suda   (Japan)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

NRT-TPE-NRT. Service great, one of the best inflight meals I've had. Bread was served warm. The only fault was that AVOD on outbound flight did not work, but since it was a 3hr flight it didn't matter much. All in all, I've paid less than 220 USD and would highly recommend this airline. It's true that B747 does not have PTV installed on every seat, but over-head program was good enough.


CHINA AIRLINES review :  29 June 2009 : by C Ewles   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

AMS-BKK. Food was okay, cabin crew very good. Inflight entertainment for 11hr flight was totally unacceptable - my advice would be pay a little extra and fly a decent airline. In conclusion the staff are good but the this route really needs a more updated aircraft with on demand entertainment.


CHINA AIRLINES review :  21 June 2009 : by Carlos Narotomo   (Portugal)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-TPE-MNL return. Good service at ground and boarding and fair seats and good service on board for economy class. I asked for veg meal and I got very good special meals. Cabin crew polite and attentive. Website needs to be improved specially the security. Passengers are not allowed to reserve seats and meals when flying with promotional fares not to use online shopping.


CHINA AIRLINES review :  10 June 2009 : by D Chang   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

HKG-BKK in a new A330. Pre-selected seat and meal over the Internet to expedite the check in process. Bought ticket through Zuji at a great price. CI lounge in HKG is a laugh with no working Internet station, minimal food and drink and no on-site toilet. Shell type seat with angled lie-flat seat, okay but not very comfortable. FA did not know that I'd pre-ordered my choice of entree but got what I wanted anyway. IFE okay, not great. FA spoke very little English. Priority baggage was amongst the first to come off. All in all, a satisfactory flight for what I had paid.


CHINA AIRLINES review :  22 May 2009 : by A Johnstone   (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hong Kong - Bangkok return. A330 immaculate with new shell seats and AVOD though on the outbound this was not working properly. Cabin crew friendly and efficient especially on the return trip. Meal service excellent. Probably the best value fare on this route with great flight times.


CHINA AIRLINES review :  11 May 2009 : by J Johnson   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-BKK with stops in ANC and TPE. All flights were quite comfortable and FAs were exemplary. Has a 747 out of JFK and, due to a light load, was able to switch my aisle seat to a window emergency door seat with no one in the middle. Lots of legroom all the way to Taipei. Meals good; nothing memorable. No AVOD but recent movies ok. TPE-BKK on newer A340 with AVOD. All in all a good experience at a bargain price.


CHINA AIRLINES review :  30 April 2009 : by N Carey   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

SYD-TPE-HKG return in D Class. China Airlines at SYD uses the QF lounge which is OK. The Taipei lounge lacked any Western food and I wasn't thrilled with the noodle bar. Hong Kong lounge had barely a thing and no beer only spirits. Best part was TPE-SYD due to the flight attendants.


CHINA AIRLINES review :  9 April 2009 : by Elizabeth Wellner   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

San Diego to Manila for a family reunion. The cabin crews on four flights (San Diego to Taipei, Taipei to Manila and homeward bound) were excellent. They were pleasant, courteous and accommodating. I have traveled extensively all my adult life to Europe and Oceania, and none of the carriers I had taken came close to the customer service offered by China Airlines.


CHINA AIRLINES review :  30 March 2009 : by G Hillier   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

ANC-TPE return. I live in Portland, Ore and decided to connect via ANC instead of SFO as the fare from ANC in F was comparable to the C fare from SFO. The aircraft was a 744 that comes in from JFK and the pax have to disembark in ANC for a crew change and aircraft cleaning/catering. The flight departs ANC at 345am and check-in opens at midnite. Check-in was brisk and friendly, but the North Terminal in ANC is devoid of any lounges or restaurants - only a couple of kiosks with over-priced souvenirs was open. After security, you must wait in a sterile boarding area with no food/drink options and only 2 restrooms. Boarding was called at 3:00am and I was greeted by name and offered a menu and a glass of champagne. The 744 was older and did not have the pod-style seats, but the aisle seat was empty and I had plenty of room. After takeoff the breakfast was served quickly so the pax could sleep if desired. My omlette was OK but nothing special. The IFE was dated but other amenities were first rate: the blanket and pillow were luxurious, the noise cancelling headphones nice, and the amenity kit far superior to AA or DL. The cabin service was seamless. I chose the beef tenderloin for my second meal, which was tasty, but it seemed strange for an all-nite flight with a 6:30am arrival. The return trip was better - mainly due to the excellent Dynasty lounge in TPE. Departure was at 4:15pm on same 744 with older seats: Y and C classes full, only 2 other people in F. Great cabin crew, better food on return. My only issue was again with the ANC facilities. All pax must deplane in ANC and clear US Customs and recheck bags - even those continuing to JFK ! This made a slow process even slower and despite a 2 hour connecting time to my AS flight in the South Terminal, I barely made it. I recommend China Airlines without hesitation but you would be better served to connect via LAX or SFO where you have lounge access instead of the dead North Terminal at ANC.


CHINA AIRLINES review :  17 March 2009 : by Teddy Sanjaya   (Indonesia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CGK-TPE-LAX. This is my first trip using China Airlines, and all went well. A bit surprised because it had to stop in HKG before going to Taipei. But it's just probably my travel agent forgetting to tell me about the information. However, the flight was enjoyable, with Audio and Video On Demand. JFK-TPE-CGK. On my return flight, before checking in, I asked for the routes and the answer was this flight will be direct to Taipei. Again I was surprised by the fact that the plane short-stopped (1 hour) in Anchorage before going to Taipei and there was no Audio-Video On Demand. I originally thought that all long haul flights would have AVOD. Luckily, it was a midnite flight and I was able to sleep 4 -5 hours and have books to read. So, overall, I recommend this flight for its overall quality and price. But, for those 1st timer, please do ask and look for all information regarding your flight before making the reservation.


CHINA AIRLINES review :  17 March 2009 : by Robert Tolmasoff   (Taiwan)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

First

TPE_DPS (Bali) First Class in 747. Went to Bali for my honeymoon on China Airlines. When we got on board and we asked for a glass of Champagne to celebrate, the FA refused, saying we had to wait. First time I have been denied a drink before take off in Business or First class. We sat facing the FA station in First class. A little annoying. The FA offered to have us change seats, but the seats she recommended had a big sign on them saying "Do not sit here". She said it was because the seats do not recline. Now, why would I want to sit there? Food is disappointing to say the least, and my wife felt sick after eating the seafood. The seats are old and uncomfortable with limited recline. Limited personal TV with only one movie playing and several TV shows. Strange for a five hour flight. My wife's Personal TV did not function properly.


CHINA AIRLINES review :  6 March 2009 : by B Gorton   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I fly frequently between Australia and Taiwan, a 9 hour flight, and on the last two occasions, Ja there was no pre-meal drinks service. I wonder if this is cost paring or simply a cultural indifference to the increasing number of Westerners who fly China Airlines between Australia and the USA. On another note, the cabin crew were a delight both ways. Nice to be looked after by bright enthusiastic people.


CHINA AIRLINES review :  26 February 2009 : by D Riddell   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

AMS-BKK business class. Have now used China Airlines on 4 flights and found staff to be very good while planes are dated - but what do you expect for £1200 return business class. You get good service and while the business class seat does not fully recline like BA it is still good value.


CHINA AIRLINES review :  25 February 2009 : by Graham Shaws   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

AMS-BKK return in business class. Both flights on time. Crew friendly with good english. Row 5 behind bulkhead gave better legroom than other seats, which were poor, but lights from toilet a nuisance in 5A/B. Seat ok in upright position but poor recline and difficult to sleep - the footrest far too short for anyone of average height or above. Very poor storage in overhead lockers and standard hand baggage had to be stored at rear of cabin. Dinner after take off ok but limited choice and only one drink with meal. Cabin awoken 3 hours before landing to serve breakfast - presumably for convenience of crew, then cabin left to sleep for last hour or so with lights on! No service through night so if water needed you had to go get it. Inflight entertainment very poor, tiny screens, no video on demand. films started with no warning so difficult to catch the start as channel switched off when not active. IFE broke down altogether on return flight. Overall not business class, but for price a fair product



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