CHINA AIRLINES   Customer Reviews and Passenger Trip Reports

CHINA AIRLINES customer review :  17 January 2010 by S Roberts   (UK)

Amsterdam to Bangkok return, and would not recommend them. The China Airlines website says their planes have personal seat-back screens. This is not bthe case - both of our flights had 2 tv screens at the front and middle of the plane with an awful picture on both (not good if you're row 16), they played month old news, an awful 1990's b movie on video, and to add insult to injury they played an advertisement for China Airlines boasting that all of their flights have personal seat-back screens! Not very good if you've got an 11 hour flight ahead of you. The staff were quite rude - one member spilt a glass of water on my partner and never apologised or offered any towels. Food was okay. On a plus side, the seats were comfortable.

CHINA AIRLINES customer review :  14 January 2010 by S Ho   (USA)

NYC-CNX. Flight was comfortable and staff very friendly and attentative. Inflight entertainment was relatively enjoyable. I would've given a higher scoring but I did not care for the food and the screens were screens were fuzzy.

CHINA AIRLINES customer review :  14 January 2010 by S Ho   (USA)

NYC-CNX. Flight was comfortable and staff very friendly and attentative. Inflight entertainment was relatively enjoyable. I would've given a higher scoring but I did not care for the food and the screens were screens were fuzzy.

CHINA AIRLINES customer review :  10 January 2010 by Adam Zanetti   (Australia)

SYD-CNX retur) Via TPE. On time arrival and departure, cabin staff very efficient and helpful, good meals and AVOD has some really good movies. Would recommend and fly with China Airlines again.

CHINA AIRLINES customer review :  6 January 2010 by J Huang   (Australia)

Brisbane-Taipei (Return). China Airlines is a very reliable airline - I've flown this route 3 times already and they have been very consistent. Flights on time, service great, food & IFE good. The cabin crew are always present and happy to serve you. Check-in staff at TPE are great - offered me aisle of the front row in economy - so very comfortable. The flight from TPE-BNE was faultless.

CHINA AIRLINES customer review :  16 December 2009 by Harry van Ommen   (Netherlands)

Amsterdam to Denpasar (via Taipei) in Dynasty Class. On flight to Taipei from Amsterdam we were on newer 747 which has better seats and slightly more space then the older type they use on this route. AVOD on newer planes much better then on older type. Service very good as well as food etc. Certainly good value for money. Only minor point is stop in Bangkok where it is compulsory to leave the plane. It is long walk to Business Lounge which has not enough seats for all Dynasty and 1st Class passengers.

CHINA AIRLINES customer review :  12 December 2009 by David Ong   (Singapore)

SIN-TPE. My first flight with China Airlines. Plane an A330-300. I feel they need to improve on branding and design, the colors combination seems dull. The cabin staff of China Airlines are friendly, better than most Asian airlines. The inflight entertainment is good. Airfare is cheap for 4 hours flight between Singapore and Taipei.

CHINA AIRLINES customer review :  8 December 2009 by K Spiteri   (Australia)

Brisbane to Vienna with China Airlines was a quite decent journey. Check in and boarding good and all legs were trouble free. Good selection of entertainment, good service from the stewards. It was very good value for money.

CHINA AIRLINES customer review :  8 December 2009 by Brian Hulgraine   (Ireland)

Whilst I have had many good experiences on China Airlines, the service has gone down hill over the last 2-3 years. I flew AMS to BKK Dynasty class in September and this service offered reasonable value for money and a good inflight service. The return journey was another story. In my opinion some of the flight attendants appeared to be poorly trained for a business class cabin. Food was less than average and it was almost impossible to get any alcohol or wine with dinner. I asked for a second glass of wine and was left feeling like I had two heads. Fellow travelers had their crockery removed before they had a chance to have coffee. I appreciate they want to expedite the supper service as quickly as possible so passengers can rest but it is described as a business class service and not a fast food service. After all its a 12 hour flight. The entertainment system was not functioning correctly. A real bummer when your meal has been rushed beforehand. Cabin was old and the armrests were filled with dust and crumbs. Not very hygienic. These planes really need to be upgraded. Check-in was excellent as was the reception in the Dynasty Class lounge. China Airlines has always been my first choice of carrier due to service, connections times and value for money, but my experience on one or two ocasions is making me wonder should I now look elsewhere when flying to Asia.

CHINA AIRLINES customer review :  23 November 2009 by W Haskins   (Hong Kong)

HKG-TPE. I was pleasantly surprised that they served a meal on a 90-minute flight, but the quality was mediocre. Other than that, the seats were comfortable and IFE was ok. The only part that is irredeemable is the fact that Taoyuan is still an hour away from Taipei. Nothing to do about that, I guess.

CHINA AIRLINES customer review :  20 November 2009 by D Blyth   (Canada)

Vancouver to Taiwan to Bali and return. Easy check in, good service, good food. Older plane on first leg but okay. Great movie selections. For 19 hours in the air on the two flights each way, no complaints, it was a good experience.

CHINA AIRLINES customer review :  15 November 2009 by T Price   (UK)

AMS-BKK-AMS. Amsterdam to Bangkok a very old 747 with no AVOD and fuzzy screen. Service is always good. Food average and quite sparing with the drinks. Bangkok to Amsterdam there were major problems at check in. The male supervisor was running about like a headless chicken while the queue got longer and longer and while the business desks were not used. I had lots of time and still stood there watching the comedy show for 1 and a half hours. Flight back was as normal poor food, drink and entertainment but also very good service. Good value for money.

CHINA AIRLINES customer review :  8 November 2009 by T Smith   (Australia)

SYD-FCO via TPE and BKK, FRA-TPE-SYD. Lounges - SYD Qantas very good. FRA Cathay good. BKK China Airlines is small and poorly stocked, drink selection poor. TPE Terminal 1 lounge better than T2. Food and drink selection poor for western tastes however clean and comfortable. A330 very clean, seats better than A340 and almost lie flat with plenty of room. A340 - probably about 7 years old kept very clean. Recline of seat was still comfortable, although starting to wear a little. Food on all flights was presented well, however mostly tasteless and poor quality. Entertainment was AVOD on all flights. The system did not jam once which was good. Better choice of films on other airlines but still was okay. Staff were all well presented and offered very good service. Would fly again if they keep the fares low.