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China Airlines Passenger Reviews and China Airlines Customer Trip Reports



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China Airlines Customer review :  29 January 2013 by J Huang    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Brisbane-Taipei-Wuhan and then Xi'an Xianyang-Taipei-Brisbane. Overall impression was highly favourable, and an improvement on my previous experiences with CI. All flights were on A330-300 which is starting to look a little aged in economy class. Flights were on time or only slightly delayed, and boarding was efficient. Meals were of a very high standard in economy and the mainly female cabin crew were very friendly and efficient. I noticed that the fluency of English (though I understand Mandarin) has improved significantly. Inflight entertainment was personal AVOD, but selection was not quite as large compared to Cathay or Qantas. Flight from TPE to BNE was on an A330 with upgraded economy cabin. The screens were larger and seat more comfortable, so this was a nice improvement. Based on these flights, I will fly with CI again and have no hesitation recommending.



China Airlines Customer review :  30 December 2012 by Richard Kidwell    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LAX-TPE-BKK and returned HAN-TPE-LAX. All flights left and arrived roughly on time. Staff were somewhat inattentive, but got the job done. Had to signal an attendant to get a second glass of wine. Seat comfort OK for economy class. In-flight entertainment was very good.



China Airlines Customer review :  30 December 2012 by Ryan Sean    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall as good as any other Asian carrier, friendly staff, food was fine plenty of movies etc. Standard A330-300, Auckland to Brisbane. Would use again.



China Airlines Customer review :  29 December 2012 by Sammy Tobing Lumban    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta-Taipei-Los Angeles-Taipei-Jakarta. Very comfortable seat, ground staff and cabin crew were very helpful and friendly, and the in flight entertainment was great.



China Airlines Customer review :  23 December 2012 by P Tate    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS to BKK business class CI0066: 2 adults and one 3 year old, brilliant service apart from a couple of hours delay from AMS which was down to snow not the airline - had a faultless service. Cabin staff were excellent with my daughter and this trip was stress free. I will be using this airline again shortly.



China Airlines Customer review :  7 November 2012 by Robert Siebers    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Taipei-Hong Kong, Economy. Very uncomfortable seat with virtually no leg room. Luckily seat next to me was free and was able to stretch my legs in to that space. Breakfast was a greyish-looking chicken noodle dish that was unappetising. Cabin staff raced through the service and then disappeared. They were mechanical and their smiles were plastic. Thankfully the flight was short (90 min).



China Airlines Customer review :  22 October 2012 by Robert Ross    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam to Bangkok. The business class has been refurbished on this route, but is not a flat bed seat - good seat pitch. The food and drinks were very good though the staff only ok. Moderate selection of films. Amsterdam bKLM lounge is huge with ok selection of snacks. Bangkok business lounge is surprisingly good with really good food, though it doesn't have a toilet - you have to go down the corridor.



China Airlines Customer review :  12 October 2012 by S Robinson    (South Korea)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Osaka to JFK. The flight was 14 hours, B747-400, I sat in a window seat just behind the wing. AVOD had new movies and a big variety of other entertainment. A big plus was that the AVOD selection was different coming home. The food was enjoyable and service was plentiful and well organized. The cabin crew were very pleasant and attentive. I am average size; 5'10" and 180 lbs, and I had no need for more space. The recline and leg room were generous for economy. I usually fly Korean Air, Asiana or Singapore for this route, but since China Airlines was so much cheaper, I thought I would give them a try once. If they are this cheap in the future, I will fly with them again.



China Airlines Customer review :  19 September 2012 by Tomas Roger    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE to LAX. The seats are so close that when the person in front of me reclined, I could not exit my seat or watch the seatback TV. It seems that over the past 2 years the service, food and overall quality of flights has diminished. Our company no longer allows us to book our Asian rides on China Airlines and frankly I am glad. We pay 75 dollars more for flights on Singapore air and the difference is 10 fold.



China Airlines Customer review :  10 September 2012 by Kian Ti Yu    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-TPE-HKG return with stopover in Taipei. The ground and flight staff were professional, friendly and helpful. The airplanes looked new and well kept. The seats in the economy sections were new but the cushion was thin and soft causing severe discomfort on long flights. Complete meals served even on short flights, the food was mainly edible, but poor compared to other Asian airlines. I would have rated this an excellent airline, if the seat cushion and food quality were better.



China Airlines Customer review :  10 August 2012 by Frank Wang    (Taiwan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying to Guam on board their A330, punctuality of the flight very good and the pre-flight service nice. Cabin crew are all friendly and smile throughout. Personal entertainment includes some great films and games but the meal service is nothing special. Would fly again.



China Airlines Customer review :  6 June 2012 by Patrick Tan    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

To and from Singapore and Surabaya economy class, both on A330-300. Flights were all on time and return flight arrived ahead of schedule. Flight attendants were very friendly and attentive. Entertainment system was great. I was pleased we had access to the entertainment system even though the flight was only 2 hours. Cabins and the toilets were clean. Food was just so-so but the taste was overall acceptable.



China Airlines Customer review :  1 June 2012 by L Lewis    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Awful experience from Taipei to LA. My husband is 6ft 4 and when we checked in early in the morning for our flights from Bangkok to Taipei and Taipei to LA we asked the ticket agent to sit us in seats that would accommodate his height. Told we'll have plenty of room. When we got onboard we were instead seated in the tightest seats next to the lavatory. When my husband couldn't sit down, there was much flurry of activity to find him somewhere he could fit. He was embarrassed and naturally we were separated from him for the entire trip - no apology from anyone of course. Ironically, people who checked in after us were seated in a front row with leg room. As usual, much pushing and shoving onboard with no order imposed by the cabin crew. If flight attendants spent more time taking care of their customers, they may have a few more happy customers.



China Airlines Customer review :  24 April 2012 by P Franco    (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had some reservations been this leg part of a Delta itinerary I was not sure how CI would compare to DL economy comfort seat. Taipei-SFO economy, smooth check-in, well organize boarding, seat 34A quite comfortable, 32 pitch and personal AVOD. Departed on time at 23.50, informed crew not to serve dinner and I was left undisturbed and slept well till breakfast, food was good for economy. Overall good flight and the crew were polite and interacted well, I will fly again with CI now that are an integral part of the Skyteam.



China Airlines Customer review :  22 April 2012 by R Hall    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO-Taipei-Bangkok (economy). SFO flight leaves at 1.30am, but if you're planning to sleep tough luck - the hot meal is served at 3am and everyone (even if sleeping) is ordered to sit bolt upright so the person behind can eat. This was repeated at midnight on the return Taipei-SFO. Hot meal SFO -Taipei was disgusting. I would highly recommend you bring your own food. Kids meals were average both ways. Service was otherwise ok. Entertainment generally good - 747 screens have higher definition, brightness and contrast than A330s where video quality is poor. Movie selection fairly good, but can be limiting if you fly transpacific both ways the same month. Seat pitch a little tight at 32" for the tall. Boarding was highly organized at SFO, but more chaotic at Taipei.



China Airlines Customer review :  9 April 2012 by K Young    (Hong Kong)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KHH return. Both trips A330-300. Outbound trip delayed 2 hours due to fuel problems and it resulted in refuelling. Staff were quick to serve the complaining passengers. The inflight entertainment system is quite good. The price was very reasonable as it was near the Easter holiday peak.



China Airlines Customer review :  26 March 2012 by E Santoso    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SUB-SIN-SUB all in A330-300. Outbound flight departed 30 mins late. A full flight but FA's were attentive and their English proficiency good. Food was also good. Landed 30 mins late, inbound flight departed and arrived on time. Only 5 pax in J Class. Pre take-off drinks served immediately upon boarding. Seats were pretty comfortable. FA's were nice and friendly.



China Airlines Customer review :  19 March 2012 by W Smith    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX to Beijing return in economy class. Outbound flight was a newer Boeing 777, return flight an older Boeing 747. Both flights departed on time, I slept well on both flights for 8 of the 12 hours. Food was fine and staff friendly.



China Airlines Customer review :  28 February 2012 by C Wajsberg    (Israel)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-BKK-TPE-HKG. Renewed business class is not that comfortable, it is an improvement to the old business class. Food quality remained basic but acceptable, service is good when flight is empty, once flight is crowded cabin crew seem to loose control. Price of flight is still cheaper then other airlines, lounge in BKK, HKG and Taipei airport are fine with nice snacks. AMS lounge is the Skyteam KLM lounge - food is bad but what can you expect when in the Netherlands.



China Airlines Customer review :  28 February 2012 by I Moore    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-TPE-YVR return. I was unsure and a bit sceptical. Overall, my friend and I were really happy, the food was excellent, the staff lovely and the entertainment great. The cabin crew spoke good English, and were always around to offer assistance. The only issue we had was two excruciatingly long stop-overs. (18hrs outbound and 17 on return). The seats weren't the best ever, but could've been worse.





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