Cebu Pacific Air Passenger Reviews and Cebu Pacific Passenger Trip Reports

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CEBU PACIFIC AIR customer review :  8 August 2010 by Walter Bertschinger (Switzerland)

Cebu - Manila: My online reservation could not be accessed by staff at the airport. I was offered to take the same flight at almost three times the price I would have paid if my booking had registered correctly! The print-out of my e-ticket was considered irrelevant. Shaking heads and shrugging shoulders were the reactions I got from Cebu Pacific staff. I decided to use another airline. Despite some okay experiences with Cebu Pacific on previous occasions, I will never use it again.

CEBU PACIFIC AIR review :  18 June 2010 by N Sutherland (UK)

BKK-MNL-BKK. Flights a little quieter in recent weeks due to the problems in Thailand. Quite large variations in price depending on precisely which days you travel. Cebu Pacific used to have very good last minute prices - not any more and the cost to change a travel date was about the same price as the original ticket. They're also cracking down hard on excess baggage - 15kg for checked in bags and 7kg hand carry. Don't expect to haggle an extra few kilos for free - and they're checking (weighing) bags again at the gate. I'll continue to use them in favour of PAL or Thai since their prices are still very competitive, their reliability in my experience has been very good and NAIA-3 is by far the best MNL Terminal - just don't carry too much luggage.

CEBU PACIFIC AIR customer review :  15 June 2010 by S Charles (Philippines)

When we decided to fly from Cebu to Caticlan (Boracay), we were hesitant to fly Cebu Pacific because of horror stories we heard but opted to give it a chance. We booked and purchased our ticket 3 months in advance. Between that date and the flight date, Cebu Pacific called 3 times to change the time of departure. The worst thing happened when they called 6 days before the actual flight date and told us the flight would be cancelled and they would fly us to Kalibo (3 hours away from Caticlan by bus). The airline rep tried to appease us by providing a free bus ride from Kalibo to Caticlan, however this would mean we would arrive in Boracay past 7pm instead of the original schedule of 3pm. This in effect wasted 1 entire day and meant we paid for 1 night's hotel stay which was useless. Having no other recourse, we agreed but to our horror upon arriving in Kalibo, the bus they prepared from Kalibo to Caticlan was not big enough to accommodate all passengers. They had to fit all 13 of our group into 1 small van. Needless to say, we have all vowed to never fly this airline again.

CEBU PACIFIC AIR review :  14 May 2010 by Ian Pattison (UK)

Gensan-Manila. A pleasant flight, staff a bit scarce, but helpful and nice. Aircraft was clean. Flights can be delayed, but that is not just Cebu. A good low cost airline to get around the Philippines.

CEBU PACIFIC AIR review :  28 March 2010 by I Rogers (Hong Kong)

Hong Kong - Angeles City - Hong Kong. Check-in at HKG took four minutes. Fortunate they give 30Kg free baggage allowance on this sector. This only applies to flights from/to Angeles City (Clark Field) for Hong Kong, Bangkok, Macao and Singapore. This expires on 1 June 2010. A319 was clean although seats are a bit frayed. FA's helped passengers stow bags in compartments without being asked to help. Snacks and drinks from trolley are cheap by any standard. I had to pay full fare for this last minute booking but I still consider Cebu Pacific to be a cheap and cheerful carrier. Return to HKG was pretty much the same, although the crew on that disappeared after doing the trolley run.

CEBU PACIFIC AIR review :  18 February 2010 by Ron Howard (Philippines)

I've lived in Cebu for almost 5 years and used this airline frequently. Overall satisfied with services inflight but booking prices vary widely depending on time and availability. One horrific experience when typhoon hit during a flight Cebu-Manila. We landed somewhere other than Manila but nobody told us where we were prompting questions from many passengers. It was Pampanga (Clark). Later flew to Manila. My onward flight to Taipei was scheduled for 1730 but was finally cancelled at 2200.No follow up customer care and just had to sleep on floor at Manila.

CEBU PACIFIC AIR review :  23 November 2009 by Gary Hanson (Australia)

It is a budget airline, you get what you pay for. The aircraft are modern, flight crew good and I have had some minor delays but no worse than any other airline. Where they fall down is when something goes wrong, the follow up customer service is quite frankly abysmal. I have been battling for 14 months to get refund on my credit card for a ticket they received authorisation for and payment for but decided not to honor.

CEBU PACIFIC AIR review :  23 November 2009 by Tomek Janiak (Poland)

HKG-MNL-HKG. Flights very punctual. Handling agent in HK nice, but in HKG (half empty flight) they were enforcing cabin baggage size , in MNL (full flight) nobody cared. Return ticket price (booked about 4 weeks in advance) was less than USD 100. Seats cramped. Prices reasonable (beer about USD 2.00).

CEBU PACIFIC AIR review :  15 September 2009 by N Sutherland (UK)

Have used CP on a dozen round trips to various international destinations: BKK, HKG, SIN and ICN. Reliability and punctuality has been excellent - mostly on-time arrivals and departures and never more than an hour late. (Wish I could say the same about PAL). Operations are much smoother now using NAIA-3, Seats and Cabin Service are fine unless you're very tall. Very good prices compared to the competition. As evidenced by other posts here there are problems with their Customer Service, Refunds and a low (15kg) Check-In Baggage allowance. Bottom Line - CP is a cheap and reliable no-frills airline offering a good service and I'll continue to use them around SE Asia.

CEBU PACIFIC AIR review :  11 September 2009 by G Antonio (Philippines)

Cebu Pacific is a classic example of an airline deteriorating as fast is it growing. In the past few years service has gone from bad to horrific! The last 4 or 5 flights I've flown with then were all either delayed or just outright cancelled. A BAC-MNL flight was first delayed by more than 4 hours only to be announced late at night that the flight was cancelled. I had to raise hell at the airport so they would transfer me to a PAL flight which was about to leave. About a month after, my MPH-MNL flight was delayed by more than 4 hours and had to be transferred to another airport an hour and a half away. The worst was my SIN-MNL flight which they cancelled a day before my departure. Though I was sent a text message whilst in Singapore, I was instructed to get in touch with their call center in Manila which was close to impossible calling. I had to call and wait and wait and mind you, this was a long distance call. Sure you do pay less but it's still not worth it considering all the trouble and anxiety they can cause. I have not flown Cebu Pacific since the last incident.

CEBU PACIFIC AIR review :  18 August 2009 by A Francia (Ireland)

I have a good experience with Cebu Pacific. I booked three different flights while i was on holiday in the Philippines. First to Caticlan, although Caticlan airport was closed, they send email and text message about the changes on the route two weeks before the flight. Instead of Caticlan we flew to Kalibo Airport due to some Caticlan airport closure to big aircraft. Flying back to Manila runs smoothly from checking in through arriving in NAIA 3. Second booking is for Singapore. Checking in went very smooth, maybe because its early flight and the aircraft is not full. Our flight left on time and arrived 10 minutes early. Same thing flying back to Manila, everything went fine. Last flight was going to Puerto Princesa. We were group of 8 with small children. On the time of checking in, we were given all front seats, seating together. On board games made children happy.

CEBU PACIFIC AIR review :  7 August 2009 by I Chan (USA)

We had a good experience. Hong Kong to Clark and back. Party of five, three are children. Plane not very new, but comfortable enough. Staff courteous. Return trip about the same. No delays. Short lines. Check-in pretty easy. Purchase of tickets pretty smooth, read about Verified by Visa in one of the reviews, I think that made a huge difference. Overall satisfied.

CEBU PACIFIC AIR review :  3 August 2009 by J Sabaduquia (USA)

MNL-CGY on a new A320. Delayed for 2 hours, then we boarded in the rain without an umbrella, then we taxied in the runway, delayed for 1 hour again! Legroom was the worst I've encountered! Seats didn't recline, no free food, FAs kept chatting and chatting as if they're paid to just talk. On the positive side I enjoyed their little games. Overall, I think PR is the way to go on domestic flights since PR is professional, good legroom and entertainment and has free and decent food!

CEBU PACIFIC AIR review :  8 July 2009 by Malcolm Goode (UK)

For a budget airline this equates with others - no frills, just a cheap flight with everything other than the air being charged for as an extra. This is acceptable. What is not acceptable is their policy of never refunding if a refund is due. I, like many others that have been tricked by Cebu Pacific, was told that the flights that I needed to change would be charged a second time and a refund would be issued for the original tickets. The refund never arrived and it is now almost 2 years since. Searching the web I find many others in the same situation. Cebu Pacific did state that the refund could take up to 6 months to appear but after 6 months I complained to HSBC who say they cannot handle complaints for items over 4 months since. Clever rip off! No refund and too long for the bank to get involved. Flights are OK but never get involved in a situation with them where a refund will be due because it will not happen. Our 3 tickets cost approx USD300 but I actually ended up paying USD600.