Cebu Pacific Passenger Reviews and Cebu Pacific Passenger Trip Reports   a World 3-Star Airline       Add your Cebu Pacific Review   Cebu Pacific detailed 3-Star ranking   Airline Reviews : A-Z Index   Customer Review scoring : Cebu Pacific 122 reviews

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	Cebu Pacific Customer review :  23 April 2013 by Nestor Lagumen    (USA)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	April 5, 2013 we were scheduled to fly to Manila from Naga for our connecting flight to Bangkok. One hour before boarding we received an announcement that there was a delay of 3 hours. We didn't leave until after 5pm, our flight on Philippine Airlines was scheduled to depart at 7.20 pm. Ended up arriving in Manila 6.50 pm. Prior to departing Naga we had told the crew of our situation and they promised us that they will talk to the captain and other crew, and that they will assist us with getting our check-in bag immediately instead of getting it from the carousel. However, we discovered was that no one had communicated with any other crew members about us. They did not allow us to take our baggage right after stepping out of the plane; we had to wait for our baggage like everyone else. When we finally gathered our belongings we needed to run to catch a taxi to Terminal 1. Ended up missing our flight to Bangkok. Ended up paying $630 + to book a Kuwait bound to Bangkok.

	Cebu Pacific Customer review :  25 March 2013 by D Gedrick    (Philippines)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MNL-TPE v.v. Check-in was fast at NAIA however small confusion that the monitor is showing a wrong counter for the flight and were directed by the ground staff to the other side. Flight left on time on both sectors, clean cabin but with a broken tray table, legroom is restricted and uncomfortable for a red-eye flight since most PAX reclining their seatbacks so it was hard to move. FAs were mixture of smiling and cheerful ladies down to bored but still polite crew and I like that they were proactive in turning on/off the reading lights for the PAX. Buy-on-board choices are good and I think were in the right price too. Overall, it was a good value for the money especially for short flights and I would recommend it to those travellers who are on a budget.

	Cebu Pacific Customer review :  14 March 2013 by J Paul    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BKK-MNL. Flight left 1 hour late though that was beneficial to me. Staff really pleasant and helpful. Plane was clean and cabin announcements clear in both English and Filipino (sometimes I can never hear what's being said). Legroom bad but not unexpected for an economy airline. Food prices very reasonable at about 80p - £1.20 for soft drinks and the same again for snacks. £5 for a meal, but didn't try. Only grumble is the shocking seat reclining pitch. If the passenger in front reclines, then you can't even bring your tray down. It was a nightmare. Had to hold drinks in my hands, in 20 years of flying never known anything like it!

	Cebu Pacific Customer review :  4 March 2013 by M Visschers    (Netherlands)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Cebu Pacific 5 times last month, mostly on short-haul international flights (CEB-HKG, MNL-HAN, REP- MNL). All flights on time, aircraft clean, new aircraft, lovely crews with even warm automated announcements.

	Cebu Pacific Customer review :  8 February 2013 by Mark Landingin    (Philippines)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MNL-CEB / CEB-MNL - Flight was on time, it was pleasant nothing really special but generally OK. However, we experienced a bit of inconvenience as the line for the check in counter at the terminal 3 in Manila was strangely slow. It might be due to the passenger volume but they could have done better service.

	Cebu Pacific Customer review :  28 January 2013 by M Vogel    (Switzerland)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Very efficient and professional. All flights on time, plenty of leg space for decent additional fee, friendly staff.

	Cebu Pacific Customer review :  24 January 2013 by Halldorsson Sigmundur    (Iceland)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	HKG-MNL-HKG - first leg was during the busy Christmas period (flight was Dec 24). Excellent check-in experience in HKG. HKG has a well earned reputation as one of the best airports in the world. I love the fact that you can do web check-in with Cebu. It helps when you get to the airport and puts them above some other low cost airlines. Busy flight to MNL, but flight on time and in-flight staff are excellent as I've experienced in the past with Cebu. Quick baggage delivery in MNL and terminal 3 is by far the best in MNL. Love the all over free wifi as in HKG. However, the experience there during the return to HKG was not quite the same. Cebu staff managed to give us the wrong boarding card, which we discovered after going through security (and the associated payment of airport fees). It got fixed, but it was the first time I've ever experienced this sort of thing. Made for a stressful departure out of MNL. Better look closely at your boarding pass when flying Cebu. Inflight to HKG was exactly the same as before. Again a very busy flight, but friendly in-flight staff and plenty of smiles. While you definitely get what you pay for and Cebu is a low cost option, I wouldn't hesitate to fly with them again.

	Cebu Pacific Customer review :  17 January 2013 by R Cruz    (Philippines)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flight from MNL-HKG then HKG-MNL. Check in was fast. The plane was clean but the other equipment was broken. Flight attendants were very friendly. They have in-flight games for entertainment that made passengers happy. A great budget airline, all in all, a good flight.

	Cebu Pacific Customer review :  3 January 2013 by J Arnold    (Australia)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	My wife and I have just completed 6 flights with Cebu Pacific around the Philippines over the past month. Our plane was never delayed (more often, leaving and arriving early), for shortish flights seats are comfortable enough. I would fly with them again.

	Cebu Pacific Customer review :  21 December 2012 by Andy Lam    (Canada)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew first time with them from Manila to Hong Kong. Price was cheaper than competitor. Fight was 4.40 pm and it left 5 minutes early, however, due to heavy traffic flight didn't take off until 30 mins late. Bought food at time of booking. Hot food not so good, but it was cheap. Lots of leg room since I got emergency exit seat. Seat cannot be adjusted backwards. Staff seemed to be efficient. No problems with this airline and will use them again.

	Cebu Pacific Customer review :  13 December 2012 by S Cobal    (Canada)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flown Manila-Naga route several times in the last month. All in all, we found it to be barely average. The focus is not on customer satisfaction and I would only fly with them again if I had no other choice.

	Cebu Pacific Customer review :  4 December 2012 by T Chew    (Singapore)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flight from SIN-Manila. Very bad experience, my wife had to suffer a 17 hour delay before the plane left Singapore, and no proper explanations given. She had to board and disembark from the plane twice due to 'technical problems', and when a replacement plane finally flew in, it was delayed again due to staff 'forgetting' to get landing clearance from Manila Airport. All in all, a very bad experience and we won't be flying with Cebu Pacific again.

Cebu Pacific customer review :  12 October 2012 by N Sutherland    (UK)

BKK-MNL-BKK. Check-in in both BKK and MNL was efficient. NAIA-3, very quick. I usually buy the 20kg Baggage Allowance, just to avoid the hassle. Both flights were on time, even late in the day, but arrival into BKK was delayed because the pilot parked incorrectly and had to be pushed back to the correct position... Cabin Service was fine, but the flights were quieter than usual, I think because many passengers (me included) are flying Tiger from Clark to BKK because in some cases it's half the price of Cebu Pacific who are not significantly cheaper than Philippine Airlines on some routes. I've been looking at prices over the next few months and Cebu Pacific need to be more competitive if they want to fill their planes like they did a few years back.

Cebu Pacific customer review : 5 October 2012 by D Weigel (Philippines)

Cebu and Singapore last month, September, to watch the F1 Night Race. Both flights heading towards and returning from Singapore were on time. Both also arrived at least 25 minutes ahead of schedule. Sat in premium seats up front (row 1) so leg room was definitely not a problem. Arrived in the Budget Terminal but one of the first to leave through Terminal 2 after the Budget Terminal's closure. I just wish they use the tube in Cebu when boarding. Some people tend to forget that 5J is a budget carrier hence buying everything on board, the new Hot Meals being offered actually was pretty good, a bit expensive, but pretty tasty. Really made the cabin smell good. Only suggestion is that they could provide passengers with food trays so things don't get messy or the mess could be kept in the tray since 5J tables are pretty flimsy. Just remember to Bring a good inflight kit (Bedroom/Hotel Slippers, Blanket, Neck Pillow, Eye shades, ear plugs, headset, fully charged iPad and MP3 Player, thick socks, lip balm, and probably something good to eat). All in all a pretty great experience. Cebu - Singapore flights with 5J have always been traditionally on-time.

Cebu Pacific customer review : 18 May 2012 by C Tolosa (USA)

MNL-USU-MNL. Our flight to USU was an hour late. Boarding was unbelievably disorganized. At one point staff just left and let everybody sort of do their own thing. On our way back to Manila, our flight was 3 hrs delayed with no particular reason. Id rather pay extra in exchange for better service.

Cebu Pacific customer review : 8 May 2012 by M Binas (Saudi Arabia)

MNL-PEK-MNL, flights were both on time. Staff friendly and attentive to every need. As it is a budget airline food is available for a cost but not really a problem. Very good value for money and would continue using them.

Cebu Pacific customer review : 4 May 2012 by M Williams (UK)

Dumaguete-Manila return. No problem flying from Dumaguete, but the flight back from Manila to Dumaguete on the same day diverted due to low visibility. Flight diverted to Cebu for onward flight to Manila. We were told we could fly back the next morning from Manila and they were not responsible for our accommodation. If we did not want to go back to Manila, we could get off at Mactan airport and we would have to make our way to Dumaguete at our expense. We ended up hiring a taxi to Bato that evening so we did not have to stay overnight in Cebu.

Cebu Pacific customer review : 1 May 2012 by Jimmy Jones (Philippines)

Now sat in Manila awaiting a flight to Singapore. Of course it has just been announced that it will be delayed, plus the previous flight, and just about every outbound flight tonight. Weather is fine and skies clear? My connecting flight from Dumagute was also delayed tonight, and a flight home from Bangkok last Tuesday delayed. No way to complain to Cebu Pacific, or would they care less.

Cebu Pacific customer review : 25 April 2012 by C Macapugay (Philippines)

We booked 6 months ago Manila-Caticlan, flights were not cheap. It took us 1 hour at check-in because ground staff were busy explaining to other passengers why they had to pay extra for luggage. Our first experience of an airline doing body weight check. On our return, we got an SMS the night before that our flight was cancelled. Explanation was vague. Rebooked on their Kalibo flight at 7.40pm, had to travel by van for another 1.5 hrs to Kalibo, upon check-in told our flight was delayed to 10.45pm! It seems flight cancellations are a regular occurrence.

Cebu Pacific customer review : 22 April 2012 by S Fletcher (UK)

Have made numerous Cebu Pacific flights throughout Asia, within the Philippines flights are generally good value for money, but strict on baggage allowance. Found at BKK, staff standing on edges of baggage scales adding between 2-5kg to actual weight of baggage so allowing them to claim excess baggage fees. My last flight from UK was weighed for internal UK flight at 23kg, this was the same for my international flight from UK to Manila, but for my internal flight from Manila to Cebu my baggage had suddenly gained 5.5kg in weight to 28.5kg - so excess baggage fees charged!

Cebu Pacific customer review : 7 March 2012 by Martin Lindop (UK)

BKK-MNL. I was satisfied with the level of service provided, given that the price was considerably cheaper than other operators on the route. The flight time may be off putting for some, departing BKK at 00.40 and arriving at 04.30. The flight was late on the date I travelled. I also used Cebu Pacific on a number of internal flights in the Philippines. I was impressed with all of them. Most were on time, the staff pleasant and legroom adequate.

Cebu Pacific customer review : 2 March 2012 by David Gartside (UK)

A regular flyer between MNL and PVG-KIK. Check-in can be a little chaotic at NIAA. Aircraft fleet is very new mixture of A319/320. Flights often leave late from MNL but arrive early at their destination. I take an average of 10 flights a year and find them value for money compared to the national carriers.

Cebu Pacific customer review : 12 January 2012 by D Obedencio (USA)

Manila to Cagayan de Oro City. Bought 2 round trip tickets with prepaid baggage allowance. Lines to check-in disorganized, check-in counter employees unfamiliar with luggage rules Ended up paying for 2 one way ticket bound for Cagayn de Oro due to one luggage that we were going to pay for in the first place but was told that we didn't have to, so we missed the plane. Took almost an hour to fall in line to pay for the luggage fee, no one to help expedite in order to be on time to board. As often as we go back to the Philippines for a visit we will avoid taking Cebu Pacific.

Cebu Pacific customer review : 12 December 2011 by J Rui (Singapore)

SIN-MNL-SIN, SIN-CEB-SIN, MNL-DVO-MNL. Flew with them a lot of times, no real complaints and since I always take the midnight flights, everyone is asleep so it is not really a problem. Check-in staff at Cebu did not seem to know what they were doing and held us for 20 mins while other passengers took less than 10 mins. Early flight departure from Davao to Manila, found the airport chaotic (they just opened) but it is not really the airline's fault. Flights were smooth, except for short turbulence. Check-in at Manila was quick.

Cebu Pacific customer review : 28 November 2011 by Ron Kuhlmann (USA)

MNL-DVO-MNL. Good experience and have no complaints. Paid extra for emergency row seats (about $2) and found the seating to be more than adequate. On the return they substituted an A319 for A320 and re-seated me in the proper row. Good, basic transportation with a bit of a flair. Good value for money and a pleasant experience.

Cebu Pacific customer review : 9 November 2011 by N Sutherland (UK)

Prices are going up and reliability is going down. All International flights departing MNL last Saturday evening were late. No weather problems, just late arrivals of aircraft. BKK was nearly 2.5 hrs late, no flight information screens working in T3 and passengers were shuttled around like cattle between gates. I'd really like to know who gets these so called cheap GO Fares because it doesn't matter how far ahead you book, nothing is available on the routes I fly. I'll continue to use Cebu because they offer good value for money, no frills service but they need to work on reliability which has, up to now, been very good. If they went head-to- head with Air Asia, they'd lose.

Cebu Pacific customer review : 24 October 2011 by R Piekarski (USA)

Have flown Cebu Pacific many times now. They are cheap unless you have extra bags or extra weight or make last minute changes or miss a plane out of Manila. (get to MNL airport early!). Sometimes the flight leaves before the posted time. Their website is frequently not working correctly. Tried to pay for extra bags and kept getting an error message until after it was past the deadline for adding bags. Then had to pay at the airport extra. You can expect a last minute gate change frequently and you can expect to walk or bus to Term 2 in Manila from the plane, even though the plane is sitting right at the enclosed walkway. Carry-on policy is sporadic, so going from an International flight to a domestic flight on Cebu Pacific can be tricky and costly. With Cebu Pacific you get what you pay for - cheap flights and not always the greatest in customer service. Most Cebu employees really try hard though.

Cebu Pacific customer review : 11 October 2011 by Richard Frost (Hong Kong)

HKG-MNL-HKG. Basic airline, small snack selection but reasonably priced. Short turnaround times mean the plane isn't cleaned between flight - there were remains of the previous person's food in the seat pocket. Not a lot of legroom but okay. Note that if you print own boarding pass at HKG you still have to check-in as HKG don't accept home printed tickets, just official ones. Ninoy Acquino Terminal 3 is the new international terminal - clean, enough choices for food and drink etc.

Cebu Pacific customer review :  26 September 2011 by P Dee (UK)

PUS-MNL-HKG. Was given the emergency exit row at no extra charge at check-in which was a pleasant surprise. All of the announcements onboard were automated which increased the sense that the air crew were doing their job in a mechanical way. Seats extremely thin, but I wasn't going far on either leg. Terminal 3 in Manila quite easy to negotiate. Overall, surprisingly good value for money.

Cebu Pacific customer review :  1 September 2011 by M Enrile (Australia)

MNL-HKG-MNL. Everything is simple, but efficient. Flight attendants were friendly and efficient. Cheap and affordable flights - worth the money. I would have loved to see a movie on board, though. Something that they can probably venture into in the future. I recommend for short haul flights and if you are on a budget.

Cebu Pacific customer review :  30 August 2011 by N Pitcher (Canada)

Flights were cheap, planes were clean, staff helpful. Booked all flights online. There were never any problems with cancellations or baggage. This is definitely a no frills airline, but still one of my favorite airlines world wide.

Cebu Pacific customer review :  24 August 2011 by R Jose (Philippines)

CEB-DPL return. Very strict on baggage, your flight will come out more expensive even if you pre-pay for your baggage. No more free baggage allowance on their flights. Ground staff at DPL are unprofessional and chaotic at the counters. Inflight crew carry out their job in a robotic manner.

Cebu Pacific customer review :  12 August 2011 by T Garcia (Singapore)

SIN-MLA-SIN. Check-in at SG budget terminal chaotic, ground staff kept moving us between counters. Flight was delayed, and it took 2 hrs to clear immigration in Manila. Return to SG was delayed 1 hr, boarding gate kept changing. This airline has a habit of cancelling and delaying flights. Internet rates are sometimes more expensive than full-service airlines.

Cebu Pacific customer review :  21 July 2011 by W Roulent (Australia)

MNL-TPE return, and MNL-BKK return on A319/320. The tickets were cheap and paid extra for the exit row with no recline. All flights departed and arrived on time. Nothing noteworthy, just standard low cost flights. The only downside was the 'currency game' played by the crew with passengers. On a daytime flight its fine, but at 2am it can be irritating. Also flew MNL-MPH return. The flight there cancelled, we notified a supervisor about transfer worries and she was excellent and put us on an earlier MPH flight than we had originally booked. Unfortunately our flight home was cancelled, this time due to the weather. Like all low cost carriers, you get what you pay for.

Cebu Pacific customer review :  16 July 2011 by N Sutherland (UK)

MNL-BKK-MNL 7 times in the past year. No problems at all with online ticketing using a foreign Debit Card. Prices can vary quite a lot from day to day and I've never managed to get one of their so-called very cheap GO Fares. Changes can be expensive and I usually do those at their ticket office in NAIA-3. This terminal is by far the best in MNL. Check-in is efficient in MNL (though less so in BKK) and pre-paying for excess baggage (over 15kg) is now available when you book. Excellent on-time reliability on all flights. For some reason they do run the cabin temperature very cold on the A320 and this can be uncomfortable on a 3 hr+ flight. I've no problem paying for a snack and a drink if the ticket price is significantly cheaper than the competition which it is. No in-flight movies so bring a book. Good value for money on a safe and reliable airline and I'll continue to use Cebu Pacific.

Cebu Pacific customer review :  12 July 2011 by Renata Melvanora (Indonesia)

My experience flying with Cebu Pacific is fine. I had no problem booking online my 2 flights (Kinabalu-Manila & Clark-HK) from Jakarta, they offer great prices for such short booking. The aircraft considered new, clean cabin, with leather seat (just like Airasia), the cabin crew were friendly enough, they have interesting merchandise to sell onboard. ...only flight from Kinabalu was getting delayed (about 1hr). but overall were OK so, I won't mind flying with Cebu for my next trip.