Cathay Pacific Airways Passenger Reviews and Customer Trip Reports

ICN-HKG, HKG-JFK in Sep 2012. The new business class is very comfortable and with a lot of storage space. The seat is wider, longer and finally designed to face the window compared to the last generations coffin style business class. I like their new business class than SQ’s same tier product. The crew are efficient but as attentive as SQ or Asiana. Somehow I feel they are never around and have to hit the button to get their attention. Food is average with nothing special to write about. Generally the whole experience is positive. Worth to pay top money to fly their new long haul business class if you want get a good sleep to destination.

JHB - HKG. Seat was comfortable, cabin was quite empty. Service was good - hot towels and drinks before take-off, meals served were of a good standard. My only gripe with the pricing on this route for the premium economy product, is that they should provide a private restroom for this cabin and if you are pricing the product at 70% of business class, then the luggage allowance should be increased. I would fly premium economy again, I am willing to pay more for a good seat without receiving the bells and whistles of business class - sadly judging by the load I do not think they will continue to offer it on this route.

HKG - Manila economy. Boarding etc fine, AVOD excellent. Dinner was a hot roll thrown at us, not a dinner as 9.30 pm flight. Check in at the awful T1 on return, told 'too early, return 2pm' as crew fled for lunch. They returned about 2.25 to begin check in. Tried to upgrade on miles and was told 'not enough miles', my partner and I have about 100,000 between us. To be honest, PAL just as good as Cathay on this route and cheaper.

Hong Kong - Auckland, Sep 24th. Probably the best of my 4 flights with Cathay. Horrible shell seats seemed to have a bit more padding slid further forward so not as bad as other flights. Food ok. Not enough this time especially dinner. Service friendly. Will stick to the others in future.

Flew LHR-HKG-HKT, out 8th Sep, return 22/9/2012. Flights on time, good service from attentive crew, food good quality and important to me it was served hot and all choices available even though last to be served. Seats not the greatest for comfort (shell type) but good that no one can recline into your space, seats also a little narrow if you are on the large side (as I am). Would fly again.

CDG-HKG, 22nd Sep. Airbus 340 with shell seats. I know it's been said, but these seats really spoil an otherwise good flight. They are so uncomfortable, the worst in the industry I would think. Check in very friendly. Cabin crew worked hard, the entertainment good and the dinner from Paris was really good. Onto Auckland tomorrow and not looking forward to those seats!

HKG-SFO on Premium Economy. The seat is large and comfortable. Unlike other people who have flown this class, I found a private restroom for premium economy passengers, although many economy passengers came forward to use the restroom. The cabin service was excellent. Flight attendants distributed welcome drinks and food menu as soon as passengers boarded the airplane, and they did not stop serving food and drink during the flight. The food was served in business class plate, which was clearly an upgrade from economy class. Overall, very great value for money.

CDG-HKG return. Gone were the old 747s and the route is now operated by a new 777 with the new business class. I had window seat in the small 2-rows business class cabin just behind first class both ways. This is recommended as it's very quiet and you get the service first. Honestly, to me it is like a mini CX first class minus the extra attention from the cabin crew. Big improvement over the old coffin seats, much wider, and you can look out the window. Service on the ground also improved greatly as it seems the check in area in 2A has enlarged, finally CX has its own check in staff who smile! An impressive new lounge with good food and toilets and showers. Inflight service and meal usual CX quality but I notice they serve Chinese meal with proper Chinese bowls and cutlery now. Inflight entertainment however was less easy to navigate than the old one but the fact that you can use your own ipad to stream movie is an added bonus. Ticket on the expensive side but worth the money.

HKG-SYD, PE class. I'm not sure why CX bothered to introduce this class. Service and food exactly the same as Economy, seats better but bathroom in Economy section so to popping in and out of there anyway. You would think being that latest airline to introduce this they would have done more research, PE pax want own bathroom, drink on Arrival, better menu and designated crew, not someone popping in after the Economy run is done. QX and BA better in this class.

SYD-HKG-SYD in Premium Economy. Sadly, even though a loyal Cathay customer, I have to reinforce other's very accurate comments in this column regarding the relatively poor standard Premium Economy is on Cathay Pacific. My outbound flight on 6th September started out quite well with a nice introduction from senior cabin staff (as I'm a One World Emerald) but there the service stopped. Basic economy meals and very basic economy-level service followed. One gets meals served (if I can call it that) at the start of the normal economy service run and that is all. Even a decent wine served in glass would make the overall experience a lot better and surely that would not cost Cathay Pacific much more, if at all. However, as it is at the moment, one feels cheated all the way, especially given the high expectations given by the advertising. The only saving grace is that the PE seat is good and on my flights this section of cabin was mostly empty. The return flight was slightly better, mainly due to an excellent FA on this sector and there was even one hot towel offered. However, Cathay's Premium Economy is nowhere as high a level as Qantas, arguably the market leader in this class.

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