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CATHAY PACIFIC AIRWAYS customer review :  22 September 2009 by P Smith   (Canada)

HKG-YYZ Business Class. Great service, excellent food, nice planes (777-300, new configuration), and comfortable lie-flat seats. Seats may be a challenge if you're over 6 feet tall, however. IFE is the best - only negative for this flight is the departure time (2:45 am). Not sure why Cathay can't get better times in Toronto.

CATHAY PACIFIC AIRWAYS customer review :  19 September 2009 by B Khoo   (Malaysia)

Beijing - Hong Kong - Penang. It was a first return trip for my mother and my 4 year old niece to Penang. The flight was CX6877 from Beijing - I requested for 'meet & assist' service from Cathay Pacific to help my mother for during transit at Hong Kong Airport. I double confirmed at the counter during the check in at Beijing Airport. Unfortunately when reach HKG no one came to assist her. She was alone, shocked and lost. Even though she finally got on to the plane but she does not have the confident to take the flight again by herself. This is very disappointing.

CATHAY PACIFIC AIRWAYS customer review :  19 September 2009 by Bill Atkins   (USA)

HKG-LAX. Best First class seat in my opinion. Odd menu - only one Western meal. Wines seem downgraded - no Krug any more and no dessert wine. Attendants friendly, but drinks slow to come and meal very protracted. Not much cabin presence during the night and did have to ask for several things which should have been done automatically. With only 9 passengers in First this should not be the case.

CATHAY PACIFIC AIRWAYS customer review :  19 September 2009 by R Howe   (Australia)

Perth-Hong Kong-Vancouver return. The seats were old, worn out and impossible to get comfortable in. I am medium build and my wife is small. Cabin was 2x4x2 and we had seats forward cabin H&K on all sectors. There were not enough cabin crew, so the service was dismal and food uninspiring. Quality of the wine was worst I have tasted, couldn't drink it, and that's saying something. I wrote to Cathay to complain but their response was a care factor of nil.

CATHAY PACIFIC AIRWAYS customer review :  18 September 2009 by Martin Ambrosch   (Austria)

JFK-YVR-JFK Boeing 777-300er. A very comfortable experience. New plane with good seats. Good food. Nice attendants. Only problem was the online booking. They had a mysterious double booking for us and threatened (via e mail) to cancel all of them two days prior to departure. Tried to reach the online office in Canada or elsewhere... it was impossible. Be warned: if you book online the usual Cathay offices are not able to do anything! We had to finally ask relatives to call the German branch.

CATHAY PACIFIC AIRWAYS customer review :  15 September 2009 by R Smith   (UK)

I had my flights changed 3 weeks before my holiday. Lost out on last day of my holiday and had to endure a 15 hour wait for connection in London as a result. Despite two emails to the company prior to leaving to try and sort out something more acceptable, I got no answer. Inflight entertainment and cabin staff service all very good. However, the most uncomfortable and cramped seats I have sat in together with an extended journey time overshadowed it all and made it very unenjoyable.

CATHAY PACIFIC AIRWAYS customer review :  14 September 2009 by M Ortega   (USA)

JFK-HKG-MNL-HKG-YVR-JFK. Staff friendly and helpful. The prices were excellent! Food delicious and snacks available throughout flight on JFK-HKG and HKG-YVR leg. AVOD had a wide selection of the latest videos and music. The sliding back seats were comfortable in my opinion. The negative feedback I have to give was the cabin cleanliness.

CATHAY PACIFIC AIRWAYS customer review :  8 September 2009 by R Oussalah   (Kazakhstan)

AMS-HKG-TPE Business class, B747-400. I would have given an 8 or a 9 if it weren't for the poor ground service in Amsterdam Airport. We arrived from Kazakhstan early morning and the JAL lounge used by CX only opened 1 hour before boarding. Also, there was only 1 person at the transfer desk and we waited 1 hour to get our luggage confirmed. Other than that, CX onboard service was great, IFE is excellent although I have to agree with many that the new business class seats are a bit narrow.

CATHAY PACIFIC AIRWAYS customer review :  8 September 2009 by Tyler Thia   (Singapore)

SIN-HKG return. Both ways on dated B773, seats hard and catering so-so. IFE wasn't on demand so limited selection with lousy quality screens. They have to introduce the new B773ER to compete with Singapore Airlines on this route.

CATHAY PACIFIC AIRWAYS customer review :  8 September 2009 by J Boung   (Philippines)

Manila to New York via Hong Kong. Economy Class very good, AVOD on the Hong Kong-New York flight. Staff excellent and helped us to transit in Hong Kong. Food was not too good. The 777 (Hong Kong to USA) was very new while the 747 (Philippines to Hong Kong) was a bit old.

CATHAY PACIFIC AIRWAYS customer review :  25 August 2009 by D Wright   (USA)

JFK-YVR-JFK: Outbound in the new business class, return in First. The herringbone configuration of the new business class definitely caters to the individual traveler who values privacy. For couples and others traveling together, I would recommend taking adjacent seats on the window sides, 19K and 20K, for example, rather than in the middle section. I would characterise the feeling as cozy and private, rather than cramped. It's very comfortable in the seated position and the flat bed works well. Very good AVOD with a great selection of quality movies. Warm, efficient service. The first-class seating is, unlike on some airlines, a major step up from business. The configuration in the first-class cabin provides both privacy and a sense of space, a great combination.