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CATHAY PACIFIC AIRWAYS customer review :  9 December 2009 by S Crook   (Australia)

SYD-HKG-CDG-HKG-SYD. I secured return tickets to Paris for just over $A1300 earlier this year. Our experience on all flights was of a top grade airline that provided excellent service. Online check-in and seat selection great and I had no problem securing the seats I wanted despite discovering that all flights were quite full. I like the seating - not having the seatback in front of your reclining into your space is great! AVOD entertainment didn't miss a beat on all legs, and selection was excellent. All meals tasty with 2 or 3 choices for main courses and ample portions. It's interesting that you get more food on the 9 hour leg between SYD & HKG (2 full sized meals) than the longer 14 hour leg between HKG and CDG (meal and continental breakfast). Service provided by cabin crew did CX proud

CATHAY PACIFIC AIRWAYS customer review :  7 December 2009 by M Brittaine   (USA)

LHR-HKG-LHR and onto Phuket. We had lots of legroom and seats comfortable. The shell design is a fantastic development, no more heads in lap when your trying to eat - it can be a bit uncomfortable when the seat slides, but if you put the pillow at your lower back it was fine and managed to sleep for 6 hours on way back. Service good and meals of high standard. Plenty of snacks/drinks available between service.

CATHAY PACIFIC AIRWAYS customer review :  1 December 2009 by Casper Yap   (USA)

JFK-HKG-KUL roundtrip. Obtained a bassinet for the baby which made the trip comfortable for him as he was lying down most times. Some FA knew how to set up the bassinet, others had difficulty. I did not like the straps across the bassinet near the head position as my boy would sit up and get caught. We looped it around and some FA were not used to this. Did have one unpleasant episode when one of the FA did not think he should provide fresh milk for the baby and told me to bring my own to the plane instead. The other FA seems more understanding. Rest of food and IE okay for long flight.

CATHAY PACIFIC AIRWAYS customer review :  30 November 2009 by Mark Woodford   (USA)

LAX to HKG on 777 aircraft in business class. I could not fault Cathay's approach to this long-haul flight. They know how to treat you in a warm manner. The seat is extra comfy and no problems with width at all around shoulder height nor when in sleeping position - not sure why there is a concern with claustrophobia from other passengers. On occasions my toes would clip passengers or staff when they passed by, never noticed this when I was asleep. Decent food, the best array of movies and a leader in travel.

CATHAY PACIFIC AIRWAYS customer review :  23 November 2009 by Colin Pay   (UK)

LHR-HKG-BNE-CNS, SYD-HKG-LHR. All flights on A340/A330, more or less on time and full. Food and drink on a par with other far east airlines. IFE very good - my wife and I like the new style seats, the space you have is retained, no one throwing seats back as soon as the plane has left the ground.

CATHAY PACIFIC AIRWAYS customer review :  21 November 2009 by Jacky Ng   (Sweden)

Me, my wife and our new born son flew LHR-HKG-BKK. Excellent treatment by CX staff onboard and ground. We check in online and got seats that we chose, but we couldnt get the bassinet seat as this was blocked - but airport check in staff changed this for us. Thanks CX for helping our first trip with our newborn baby!

CATHAY PACIFIC AIRWAYS customer review :  18 November 2009 by J Guishante   (USA)

The 777-300ER is not a first rate product. Seat is comfortable, bed is too firm, the food is good even though they ran out within the first few hours of 16 hr JFK-HKG. Service spaced and fully unaware of expectations. No comparison to Cathay B747-400 First which is a wonderful experience. Don't be misled in thinking the 777-300ER First will be similar. It is a terrible comparison, and the 777 is a terrible value-an awful experience in comparison. I would recommend flying the 747-400 First Europe to Asia, but Singapore Airlines First between the US and Asia.

CATHAY PACIFIC AIRWAYS customer review :  18 November 2009 by C Ponyeam   (Singapore)

SFO-SIN return via Hong Kong. The seat is really bad sliding in front and you can't lean back. For doing that it makes your legroom space became very tight. The food is not good. Flight attendants unfriendly - I found just one FA on HK-SIN who was really nice - she was really professional and smiling.

CATHAY PACIFIC AIRWAYS customer review :  17 November 2009 by Irene Griffin   (Switzerland)

We flew to Melbourne via Hong Kong with 2 small boys on Cathay Pacific. We experienced the same indifferent and unhelpful attitude notably cabin crew and ground staff in Hong Kong. Their attitude suggested passengers were a nuisance and should consider themselves fortunate for being able to fly Cathy Pacific. One wouldn’t expect this from a low cost airline and certainly not a full service airline. 2 of the 4 flights delayed. After an hour delay whilst on board, was given tap water with very strong chlorine taste. Asked for bottled water for the kids, were told not available even for small children. Was given baby jar food for 4 and 8 month old which my 17 month old would not eat. Asked if they could give me an adult meal, was told none left and given an apple instead - it was a 12 hour flight! Asked for a blanket for my son, was told "I check but cannot guarantee!" Another long haul flight, ground staff reallocated our seats that we have booked on the internet because we requested a basinet. My 5 year old was allocated a seat 8 rows away from my husband, and 4 rows from me. When asked to rectify, staff told us without any apology to get it done at the airport or ask the passengers to change when we are in the cabin! Unfortunately we had to apply for Australian visa on the spot. Initailly opted to use our own computer instead of paying a whacking USD 50 per pax, staff told us they were not obliged to help. We were only asking where we could go for internet access! We panic and ended paying the USD200 for a service offered free by other airlines. How can they justify charging such a high fee and holding passengers at ransom! How can the service and attitude be so consistently bad? It has left a scar and a bad taste in my mouth. How can Cathay Pacific ever be rated a 5 star?

CATHAY PACIFIC AIRWAYS customer review :  15 November 2009 by N Huang   (Taiwan)

YVR-HKG-TPE. B777-300ER Vancouver to Honk Kong. The new economy seat has its pros and cons. You have your own space to use the entertainment system and a meal since it doesn't recline. However, I am not a fan of the new sliding seat. It's just awkward while not being able to lean back. The seat cushion is very thin. The entertainment system wasn't working during the first three hours of the trip, but enjoyed entertainment once it's fixed. It has plenty of movies and TV shows. The service and meal were decent. Flight attendants friendly. A330-300 Hong Kong to Taipeit seems to be a little old and tired inside. The trip was less than two hours, and comes with a breakfast. Again, flight attendants were polite.

CATHAY PACIFIC AIRWAYS customer review :  11 November 2009 by Jeremy Ryan   (Australia)

MEL-HKG-Toronto return in Business Class. On-time, efficient, good luggage handling and lounge availability. Lie flat seats comfortable and private. Good for sleep on long-haul flights. Food and wines excellent, service friendly and efficient. Can not fault this airline!

CATHAY PACIFIC AIRWAYS customer review :  8 November 2009 by Duncan Hodgson   (UK)

LHR-HKG-MNL and return - all but MNL-HKG had the new seats, and have to agree they are hard and feel cheap. Only good thing about the trip was IFE.

CATHAY PACIFIC AIRWAYS customer review :  8 November 2009 by Anthony Stekelenburg   (New Zealand)

AKL-HKG and HKG-SYD with new Business class product. I did not find the seats narrow, to look out of the window you need to twist a bit. A cheery welcome onboard both flights, great chinese food. Can't comment on the wines as I didn't try them, but the inflight snack was substantial and delicious. Crew chatty and happy throughout.

CATHAY PACIFIC AIRWAYS customer review :  6 November 2009 by Dominic Chan   (Hong Kong)

HKG-NRT Economy Class. I travelled A330 long-haul product with AVOD. Seats are nice and with suitable legroom. The movie selection was superb. The food was just normal but was served quick.