Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1441 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
1/10

"full of impatience"

(China)

Trip Verified |  Terrible staff manner towards Chinese (Mandarin)speaking passengers. As soon as they heard of Mandarin, they were full of impatience for passengers's normal needs. I've never seen this kind of sudden change in the attitude of the flight attendants. Even if the main duty of the cabin crew is to ensure safety, you shouldn't have this kind of service attitude, right? In addition to the attitude of the flight attendants, my meals were really perfunctory and unpalatable, and the Häagen-Dazs at 3:00 in the middle of the night was also a very amazing arrangement. Hardware facilities are fine even with economy class, and the onboard entertainment system is rich in content.
AircraftA359
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Shanghai via Hong Kong
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"think twice before flying CX again"

(Indonesia)

Trip Verified | Do not fly Cathay Pacific if you are on the old 777-300. The lounge was good at Hong Kong Airport and everything went smoothly there. But in the air was terrible. Seat was the smallest Business Class on any widebody I’ve flown and no full recline. The food that I ordered was terrible - I ordered Dimsum (Hong Kong has popular dimsum around), but this Dimsum on this flight was non-existent. Staff was ok, but they aren’t that friendly. The entertainment on the other hand was great which was the only positive thing on this flight. I definitely need to think twice before flying CX again.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHong Kong to Jakarta
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"haven't got the decency to reply!

(United Kingdom)

Not Verified | Flew Manchester to Sydney via Hong Kong, the plane was diverted because of bad weather, which I accept. When we got to Melbourne we were on our own, no staff to help us we were given a piece of paper with a qr code and that was it. We spent the night on airport lounge bench, no food drinks or anything. Since returning home I have been in contact with Cathay Pacific but they haven't got the decency to reply.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteManchester to Sydney via Hong Kong
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"more than 2 hours delay"

(Hong Kong)

Trip Verified | CX548 first flight out of Hong Kong to Tokyo on a Sunday. 30 minutes before departure time when all passengers are at the gate they announced a gate change to a completely different side of the airport, and that the flight will be 1.5 hours delayed. 30 minutes before the new departure time when all passengers are at the gate they said they need another 20 minutes before boarding. They could have let passengers know of changes in advance but no one bothered. All in all more than 2 hours delay.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHong Kong to Tokyo
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew are the best"

(Philippines)

Trip Verified | It's my first time to fly with Cathay Pacific after 10 years. Cathay Pacific's cabin crew are the best. Their attitude and friendliness is more genuine, interacting with them does not feel fake. They can be friendly, laid back while being professional at the same time. I would like to thank Josh, senior purser, for his friendliness and fantastic service. He came to passengers in my area to ask if they enjoyed their meals, make sure they're okay, and chatted with them. Cathay Pacific's in flight entertainment option is the best curated and has the latest films and TV series. However their in flight entertainment option is inconsistent, it depends on the type of aircraft or route you are flying. What Cathay Pacific could improve on is their meal service. I wish cabin crew would give passengers the choice to choose their meals rather than serve whatever they first grabbed in their cart. But I am glad for the Manila-Hong Kong flight they are now serving rice meals compared to only sandwiches 10 years ago.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Hong Kong
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"impressed with the cabin crew"

(Australia)

Trip Verified | Flew Cathay after a long time, excellent inflight service, great entertainment and food options. Was very impressed with the cabin crew efforts to attend to everyone's needs and maintaining a courteous professional service with a smile. The only thing I felt that needs improvement is the leg space in Economy the seats are cramped close to each other and seem to be smaller, felt like there was more seats vs other airlines who use the 777.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHong Kong to Melbourne
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

“staff excellent”

(China)

Trip Verified | First flight on a 777 was good, food good, service good, comfortable seats, staff excellent. 2nd flight on business class A330 was poor, business class seats, this was a regional 330, very poor, seats hardly recline at all. Dinner poor in flight movies very limited.
AircraftBoeing 777 and A330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBeijing to Bangkok via Hong Kong
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"very poor customer service"

(Thailand)

Trip Verified | The seat was broken and could not be adjusted. I paid a huge sum of money for business class for more comfort but this made it worse than an economy class seat. Cabin crews tried several times to fix the seat but with no success and said that they would report the case. The seat next to me, sat by my travel companion, was also broken as well as the two seats in front of us. This totally ruined my travel experience. I filed a complaint and they were quick to response initially, offering a reasonable compensation. Two months have passed since then and now they are unreachable in all channels. I called, emailed, and live chatted but no feedback whatsoever. This is very poor customer service from once a decent airline and such a disgrace.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBangkok to Hong Kong
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"no complimentary WiFi"

(India)

Trip Verified | Their entertainment system have more options as compared to Singapore Airlines (particularly Anime) but the most disappointed thing there was no complimentary WiFi, even for Business Class. That's where Singapore Airlines score more points than Cathay Pacific. Another thing that I don't like (for all Airlines), amenity kits are given only if the flight time is more than 5 hours.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMumbai to Tokyo via Hong Kong
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"probably the worst menu"

(United Kingdom)

Trip Verified |  Was able to upgrade my seat to Business Calls using my Asia Miles. Seat was very comfortable and was able to get a good sleep. The crew were extremely attentive, polite and helpful regularly walking up and down the aisles to make sure everything was ok. My main gripe was with the quality of the main meals - probably the worst menu I've ever had on a Cathay flight. The idea of a pork, chorizo and pineapple burger was a BIG no, no. The lamb dish with brussels sprouts did not hit the mark (serving brussels sprouts to people in an enclosed space is never a good idea!). On the other hand the mid flight snacks were great - the beef burger was excellent.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHong Kong to London
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes