Cathay Pacific Airways Passenger Reviews and Customer Trip Reports

Booked PE BNE-LHR-BNE. First leg upgraded to Business through to HKG and enjoyed the private seats with plenty of storage and very functional cabin, IVOD frustrating with CX production advert at the start of every show or film. Inflight service was good. However PE on remaining legs was a completely different experience. Difficulty in priority boarding as Emerald FF as there is no lane or announcement for this. Business/First invited to board and when tried to join that queue was redirected to economy/PE queue. Totally unsatisfactory. Inflight seats okay but limited service. After a meal crew nowhere to be seen. Everything is bought out in one serving incl dessert. Difficult to get additional drinks in the plastic cups. Asked for snack HKG to BNE leg and was told there was nothing on board. Then a pack of almonds appeared. Most legs no introduction from the CM to the FF's. What have to think twice about flying with CX again due to appalling levels of service to PE and Emerald FF's.

I regularly fly Cathay Pacific in both Business and Economy class and I am a Silver member of the Marco Polo club. Overall I think it is a great airline. However, I feel the service has been unacceptable. I am on CX840 service from Hong Kong to Jakarta flying for the first time in the Premium Economy class. Scheduled to leave at 4.40pm. They had us all board so we departed 'on time', then had us sit on the plane for 4 hours without air conditioning. It was unbelievably hot, sweaty and miserable and the only thing they offered us was water. Kept saying we will depart in the next 30 minutes - so poorly handled. Finally we got on buses and went back to the airport where they told us we might depart 8.5 hours later at 12.25am and offered everyone $75 Hong Kong dollars for dinner. They refused to book anyone on other airlines to make connecting flights and refused to let us use the lounge. They had us get on the plane again at roughly 1am, we sat there for 2 hours. The flight was cancelled, we waited again for buses to take us to the airport, the Pier lounge was specially opened for us as we will be here through the night and we are now waiting to go at 9.35am, for a 17.5 hour delay. I can't say enough how poorly Cathay has been through all this when they are normally such a well regarded airline.

SYD-HK- LHR. New business class. Check-in at SYD was speedy and smooth, used the Qantas business lounge which is usually ok. Flight to HKG was smooth with an efficient and pleasant team attending to us. Food was pretty average though for Business class. The seat is spacious but has no real arm rests so you end up getting cramp. In sleep mode very good and aides a good rest. HK the Wing lounge was really busy late at night, hard to find a seat anywhere. Luckily boarding was commenced pretty early so we were onboard in plenty of time. Again the service on board was smooth and friendly. Seat meant I got 6 hours sleep on this 12 hr + flight.

I was travelling with kids. My pushchair was taken away with a promise to collect it at the next airport for which it did not happen. Had to endure moving from one gate to another with my very active toddler, only to know that it had gone missing when we finally reach our destination. Travel was made harder with the re- routing of our flight due to a typhoon which understandably is not the airlines fault. Return flight to London was as bad. The airline had given away our on-line pre-booked seats. My husband and I had to beg the two passengers to exchange seats with us so we could be with our kids - 2and 6 yrs old. No assistance from the crew. I hope this is an isolated case. Please don't let your passengers pre-book seats, send confirmation e- mail and give it away. There is a reason why we book our seats in advance.

HKG-JFK Business class. Gold member to this airline and despite of my profile which has AVML mentioned and after calling the marco polo club 3 times my special meal was not on board. No veg option on the menu. Instead of making it up and seeing if they can arrange food from First class, they wanted me to see if there was anything in economy class. Very frustrating to see service go down every trip I take. Wine service was scarce. All in all not worth the money they charge.

HKG to KIX in July. B747-400 to KIX and a B777-200 on return. Very good cabin services, and very helpful staff on board. In-flight meals were nice and appealing, and in-flight entertainment is quite good on the 747. Seats are comfortable on the 747 as well, but the seat is narrow and a bit uncomfortable on the 777. On time departures and early arrivals. We had a medical emergency on the return flight, but the crew dealt with it very efficiently.

Dec 5th day flight from Hong Kong to Melbourne. Only 9 passengers in a very quiet Premium Economy. Moved seats so we didn't have anyone in front of us so that the seat back remained up giving as plenty of room when we reclined our seats. Seats again comfortable and roomy. Great pillow and large warm blanket on every seat. Head phones comfortable with good sound quality. Check in staff professional and pleasant. FA's lovely, smiling and quick to fill requests with a smile. Meals especially out second meal were tasty and hot. Small tub of Chocolate ice-cream was rock hard when delivered but once it thawed a little it was rather nice. Really enjoyed Premium Economy as on our flight over to Hong Kong.

00.50 am on Nov 30th from Melbourne to Hong Kong in a full Premium Economy which was quiet and relaxing. Seat comfortable with good enough pitch which allowed me to get a few hours sleep. When person in front reclines back it is not as tight as in economy and you don't feel like a sardine. Two piping hot meals were tasty enough although not huge but fine for me. One meal appeared to be a business class meal. FA's were lovely and once lights were out did a few drink runs through the cabin. First time flying in Premium Economy and was very impressed. Great for long haul flights when you can't afford business class tickets. They do need to address the toilet situation and have a dedicated toilet in PE.

I realise this seems to put me into a minority, but I thought the shell seats weren't all that bad! The width and seat pitch were fine, I didn't have someone reclining into the front of me while I was trying to eat dinner and I even managed a sleep. Other aspects of the flight were fine, food was ok and the choices on in-flight entertainment were excellent.

YYZ-HKG-BKK. My wife and I took this trip in economy class on a fully booked 773 for both legs. We were worried about spending 14 hours stuck in the window/middle of 3 seats, but it was very comfortable. The long haul 777 had more leg room (I'm 6'1") than other airlines I'd travelled on, and living in the middle seat was better than I expected. From HKG-BKK it was slightly tighter, maybe an inch less pitch. The service is very efficient. I've never had a meal and drink so quickly after takeoff, and they were quick the answer pages. The in flight entertainment was quick, and I don't remember having to get through a bunch of ads to watch my films. All around a great experience.

BNE-HKG-SGN-HKG-PEK, HKG-LHR-HKG-BNE, 7 flights on Cathay Pacific in two weeks in a mixture of premium economy and economy. Most flights were very good, some flights had exceptional service, others suffered a little from attitude problems by some of the FAs. Nevertheless, especially in some of the less crowded flights, Premium Economy is very good value, especially if you need to work and travel at the same time. The only problem I had on this run was on the return LHR-HKG evening flight, some uncontrolled children in Premium Economy generally ran amok. I had to wonder how airlines could do better at enforcing child behaviour. All flights were remarkably on-time.

Flew for the first time in late October from LAX-HKG-BKK. I enjoyed the comfort in their Business Class cabin as well as their service. The Business Class cabin itself had high walls separating the seats and created a great feeling of private space. The sleeper seats themselves were wide and comfortable. I look forward to flying again.

Excellent, from start to finish, London to Hong Kong and from there to Perth. I was concerned before flying after reading negative reviews, but had a great experience. It was a long flight and sitting for such a long time is going to be uncomfortable however you travel, but all other services were first class. Even got three seats on return journey. I travelled alone, and would recommend to others.

LAX-HKG. Dedicated check-in, boarded after First/Business. Bulkhead seats with lots of leg room. Welcome drink and hot towels after boarding. All as advertised. Very comfortable seats, padding better than some transpacific Business classes I've flown. Leg/footrest several inches too short for anyone over 5'5". Good recline. CX Studio not exactly intuitive, but simple after figuring out navigation. Flight attendants hurried and not too helpful. Food was mediocre, choice of 3 wines. Very good sleep. No dedicated lavatory - had to walk to back of first economy cabin, which at times was 6 people deep in the wait line. HKG-LAX: Again, boarded before Economy passengers. No welcome drink before take-off, but immediately afterwards. Same aircraft but different cabin configuration. Had dedicated PE lavatory, but in right side of cabin. The only way for left-side passengers to reach it was by crossing through the galley in the back of Economy, or stepping over the feet of us bulkhead passengers. Extra legroom on these bulkhead seats made it possible, but still was bumped occasionally, so sleep wasn't as good. Other passengers in PE and regular Economy moved freely between cabins to use both PE and Business lavatories. PE could use a little tweaking, but was surprisingly good otherwise.

The massively uncomfortable non-reclining, very hard shell seats really let down this otherwise excellent long haul flight. I understand the airline are gradually replacing these seats - I will fly Cathay Pacific again only when I am convinced there is no risk of encountering one of the shell seats on a long haul flight.

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