CATHAY PACIFIC AIRWAYS customer review :  20 July 2009 by Louis Chong   (Hong Kong)

HKG-KUL : incredibly cheap fares on this route and it's worth an extra few hundred HK dollars instead of Air Asia. Friendly FAs, video on demand. However, the food quality has gone down a lot recently and sometimes it leaves a lot to be desired compared to Singapore Airlines. Would fly with them again, given the cheap fares and excellent in flight entertainment.

CATHAY PACIFIC AIRWAYS customer review :  18 July 2009 by J Cameron   (USA)

JFK-HKG-BKK return. I have flown Cathay before to Vancouver and enjoyed their service a couple of years ago. I'd say on the whole, their service has decreased in quality in the past 2 years, particularly customer service. From the check in process to the flight attendants, we were unhappy and wish we'd paid the extra to go on Singapore. I found the flight attendants rude on these flights. No personal interaction, not much hospitality, and constantly rushing all over the cabin loudly banging things around constantly throughout the flight. Worse, was their lack of attention to the out of control children and other passengers. I understand its tough having young children on a 15 hr flight, I feel sorry for them and the parents, but when you have about 40 babies around you and another 30 toddlers crying & screaming, toddlers running up and down aisles, playing with seatbelts, spitting in your aisle, jumping and kicking the seats etc - if the parents aren't willing to control their kids, you'd think the flight attendants could be of some assistance with trying to help maintain some decorum for the sake of the other passengers. With all of that going on, they were quick to yell at us when we needed to stand for a moment to stretch our legs and we were in the way of the cart or them going down the aisle. On another more positive note, the entertainment is good with several movie, tv choices, and the food is fairly good.

CATHAY PACIFIC AIRWAYS customer review :  15 July 2009 by K. Liu   (Australia)

SYD-HKG-SYD in economy - a mediocre experience. The flight to HKG arrived at Sydney some 30 minutes late which is a shame considering the plane is only in SYD for 80 minutes. Ended up departing at 8:20 (Scheduled 7:35). Food was ok and crew were attentive. The return leg was unfortunately unsatisfactory, the plane was on time departed at 11:55pm. Once in the air the crew seemed to disappear. "Supper wasn't served until almost 3am Hong Kong Time (5am Sydney) everyone was asleep. Then the crew forgot to collect the few meal trays. As the sun rose the crew served breakfast only 3 hours after Supper, and the food was disgusting.

CATHAY PACIFIC AIRWAYS review :  15 July 2009 by S Goh   (Singapore)

SIN-HKG-YVR return. A330 and B777 for SIN-HKG and return feature regional business class seats. Seats are comfortable enough for the relatively short flight. A340 with angle-flat seats was used for HKG-YVR. Cabin was three-quarters full. The A340 used for YVR-HKG features new horizontal flat seats. The herring-bone configuration offers privacy and convenience. The seat is comfortable but additional 2 inches in width would make it even nicer. The cabin was 100% full. Excellent service, good meals and excellent choices for AVOD. The business lounges in HKG (both The Wing and The Pier) are good, well stocked with beverages, snacks, newspapers and magazines, and I like the noodle bar.

CATHAY PACIFIC AIRWAYS review :  15 July 2009 by Roger Stone   (Australia)

HKG-NRT-HKG Economy but upgraded to Business Class on both sectors, maybe due to being a One World Emerald member, but not sure. Nevertheless, excellent flights with good service, good seats, excellent food and wine. Check-in service at Tokyo-Narita was remarkably good. Older A340 and A330 aircraft with old-style seats so cannot comment on the new seats on Cathay Pacific. I enjoyed the Wing Lounge at Hong Kong but found the Cathay Pacific lounge at Narita very cramped and below-par.

CATHAY PACIFIC AIRWAYS review :  13 July 2009 by J Carson   (United States)

LAX-HKG-BKK and return. Overall experience excellent. Business class seats very comfortable. Food very good, service attentive by cabin crew. AVOD on 777-300ER both long legs very nice. Our two college age kids were in economy and complained about new seats. Hard to sleep with no recline. Lounges at LAX and BKK very nice, but very disappointed in HKG Wing lounge. Attendants very rude. One of our kids had a problem with checkin that took 45 minutes to resolve. Luckily had copies of original paperwork or he may have been left in the airport. Would fly them again.

CATHAY PACIFIC AIRWAYS review :  13 July 2009 by Jo Harris   (UK)

London-Hong Kong-Melbourne return. New seats are interesting - found them really uncomfortable at first but better on the return journey - pillows help with lumbar support. On the plus side, did appreciate not having the person in front reclining into my personal space, so overall I think a good idea. Airbag in seat belt made it very uncomfortable so didn't wear belt for most of flight (not ideal). Also found buckle extremely difficult to undo. Meals have really gone downhill - I used to rate them as having the best airline food, but not anymore. I ordered ovo-lacto veg meals on all legs but what I actually got was vegan meals, which means no butter, no milk, no cheese & biscuits & no proper dessert (just soya stuff & bean curd). Annoyingly there was a nice-looking veggie option on the main menu for some of the longer flights but I was not allowed to have this as I had ordered a special meal. I was not impressed and will not travel with Cathay again for this reason.

CATHAY PACIFIC AIRWAYS review :  8 July 2009 by S Bryant   (UK)

London to Sydney return. Flights on time and luggage delivered very quickly on arrival. The flight attendants were good, seats all the new configuration, except the last ones on an old A340 back to London. The new seats are better without the feeling of intrusion into your personal space. AVOD very good, except on the A340. The minor problem was with service on the last flight where we seemed to be in a blind spot for service and were missed out a couple of times and had to request. Other than that a very good all-round service that we'd be very happy to fly again.

CATHAY PACIFIC AIRWAYS review :  5 July 2009 by J Tou   (Singapore)

Singapore - Hong Kong return. Check in was fast. Surprisingly to see the security check at Singapore before entering the Gate has improved a lot - they are now more courteous. AVOD is OK. Seat is OK. Food was terrible on both legs. It is very clear that CX has tried to cut cost on food but they might be going too far. Services from cabin crews were normal, nothing special to be mentioned. I feel disappointed with the standards of Cathay Pacific.

CATHAY PACIFIC AIRWAYS review :  3 July 2009 : by Jonathan Wright   (UK)

Great food and service. Excellent entertainment (best I've seen, better than Virgin Atlantic and Air New Zealand). Awful (shell style seat). OK when just sitting but totally uncomfortable when trying to sleep. Seat back doesn't recline - only the cushions slide down and forward.

CATHAY PACIFIC AIRWAYS review :  29 June 2009 : by P McDaid   (Australia)

Tokyo-Hong Kong-Singapore. Check in relatively quick in Tokyo. Both flights on A330 with 2-3-2 configuration which is good when traveling as a couple. All flights on time. No on demand entertainment and only about 8 movies on loop which was slightly disappointing. Food perfectly palatable but a bit dull, service quite slow on second leg. Staff friendly. Handle on my suitcase broken on arrival in Singapore but didn't report it as very late and we had a very early connecting flight in the morning.

CATHAY PACIFIC AIRWAYS review :  18 June 2009 : by David Gearing   (South Africa)

JNB-HKG-AKL return. Staff on flight to HKG were very good, AVOD system brilliant, children looked after very well, with great kids meals. New seats comfortable and easier to sleep in than the older seats. HKG-AKL on older seats and no AVOD. Very poor screens on plane, made kids a bit irritated and not having AVOD made it difficult for them to watch whole programs without being able to pause. Snack bar disappointing for kids as they were promised ice cream, which was not available on any of the four flights. Return flights all on older seated planes, which have very cramped legroom, especially as your shins hit the rail on the seat in front, making sleep nearly impossible. Check in at JNB was poorly handled due to tickets being payed for from Auckland and credit card used in New Zealand not being available to show check in staff at JNB, despite having arranged this with CX in New Zealand - this was not communicated efficiently to JNB check in staff, causing anxious moments when checking in.

CATHAY PACIFIC AIRWAYS review :  17 June 2009 : by Krishnan Ramanathan   (Malaysia)

KUL-HKG return. Check-in in Kuala Lumpur was fast smooth although check-in kiosks were not functioning. B777-300 only 60% full, so I had a row of seats for myself. The in-flight entertainment is not up to mark as airlines like Emirates and Singapore Airlines. Hopefully they will improve on this. Plus there weren't any leg-rests.