CATHAY PACIFIC review : 10 March 2008 - by Eric Bateman  (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-HKG. The avod in the left hand side of the downstairs business cabin (where I was sitting) didn't function for the first 3 hours or so of the flight. Not a life or death matter - although it could have been as this meant that there was no safety briefing for this part of the aircraft. I thought new seats were excellent - you wouldn't want to go in them if you were travelling with someone else but I guess that most business class pax travel alone. 5 stars for the crew, service and seat, no stars for food and 2 stars for the avod not working.

CATHAY PACIFIC review : 9 March 2008 - by Andreas Grund  (Japan)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Hong Kong to Tokyo in Business Class - 747 with the new single seats. These seats a disaster, no space left and right, no chance to open a newspaper or eat properly. Tiny armrests, like a toy, no space for the elbows. The once extendable headrests are replaced by a pillow. Not possible to look into the cabin due to the high walls around you. You cannot talk to the neighbour unless you stand up. You can't look through the windows, all you see are the feet of other travellers. If the table in position and a tray is served, you cannot leave your seat. To make it short again, the new Business class seats are a disaster! However, I need to admit that food, beverage and quality of service are still top!

CATHAY PACIFIC review : 9 March 2008 - by Tony Holt  (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-HKG-BNE return. The business class lie flat on the London Hong Kong route was adequate but not good for a proper sleep. I used the Pier business lounge at HKG and found it good, especially the shower rooms and food/drinks. Cathay's regional business product is showing wear and should not be used on overnight flights to Australia. Qantas lounges at Brisbane and Cairns are good. Overall, I would use BA/Qantas in preference on this route.

CATHAY PACIFIC review : 9 March 2008 - by Gwyneth Enticott  (UK)

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Recommended:

Value for Money:

Cabin Flown:

Economy

Economy Heathrow to Hong Kong on A340-600 in economy. I was one of a party and the tall men were in agony. Return from Hong Kong to Heathrow was better - new seats in 747 were excellent and enough room.

CATHAY PACIFIC review : 4 March 2008 - by Phillip Brander  (Australia)

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Recommended:

Value for Money:

Cabin Flown:

Business

Hong Kong to Brisbane in business class. I was rather disappointed with A-330 which featured a worn interior with old style business class seats. Aside from the disappointing interior, the service and food on offer was excellent.

CATHAY PACIFIC review : 4 March 2008 - by Tom Hill  (China)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

CTU-IAD and IAD-HAN, June and August, 2008. We choose Cathay for comfort, ground and cabin crews and competitive pricing. This trip it was the ground crew in HKK and LAX that really shone. The Cathay agent in HKG spotted a problem with our United flight from LAX to IAD, fixed it, pulled our bags, which arrived with us off the wrong flight and issued seats - without being asked. Returning to Asia our American flight IAD-LAX was delayed. We missed our scheduled Cathay flight from LAX-HKG. Cathay agents at LAX booked us on the next flight and had someone meet us at HKG to make sure we got through the airport to our HAN connection - and the luggage arrived with us!

CATHAY PACIFIC review : 2 March 2008 - by Steve Ostrander  (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

LAX-HKG-KUL and DPS-HKG-LAX in Economy. As it was Chinese New Year, flight out of LAX only 2/3 full so I had an aisle seat with no one beside me. Food and service okay, FA's not particularly friendly but efficient. Upgraded to business at gate for flight to KUL. Service in C outstanding, food better but the regional C class seat is only okay. DPS-HKG, sign at check-in counter offers business upgrade for US$250, Should have done it, for that price, it's worth it. Food and service were okay all the way back to LAX. If you have the chance, go to the Cathay lounge in HKG, it's outstanding. Good food, nice showers and free fast internet access.

CATHAY PACIFIC review : 26 February 2008 - by Matthew Yau  (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-HKG-KUL, PEN-HKG-SFO Economy. Online check-in a breeze. SFO-HKG Boeing 747-400 not equipped with the new seat the airline advertised. The cabin is clean. FAs attentive during the time between the two meals. Transit in HKG smooth. Seat on the Airbus 330 to Kuala Lumpur had very little leg-room. Food was tasty. Same aircraft on the Penang-Hong Kong flight. Overall as a pleasant experience with Cathay.

CATHAY PACIFIC review : 25 February 2008 - by A Kirkbank  (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LHR to SYD return. My wife and I travelled in Business Class for the first time due to my personal requirement for a larger seat and longer legroom. We were attracted by the new seating that was offered on the Hong Kong to Sydney, and return, legs. The initial impression on entering the cabin was positive but, after completing the trip to Sydney, found that the experience was dire. The seats allowed me little movement. I could not converse with my wife without standing up - which was almost impossible. A view out of the window was not possible due to the fact that one had to turn and face back to glimpse the outside. Whilst I agree that the lay flat aspect was true, it was necessary to remain on your back whist sleeping as the compartment width is insufficient to allow turning over. This new designed cabin will obviously assist the cabin attendants and single businessmen under 5ft 8ins who want total privacy. The travelling couple have not been considered within this design. Please bring back the forward-facing seats.

CATHAY PACIFIC review : 16 February 2008 - by R Chao  (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-CGK round trip via HKG transit. Check-in at JFK quick. Allowed me to go to Business check-in as it was empty. Due to JFK traffic the plane sat on runway almost 2 hours which affected me reduced time to connect my onward flight to Jakarta. I ran to the connecting gate and barely made it. However, my luggage did not. I was compensated 300,000rp for inconvenience and I was promised that luggage would be delivered. My luggage arrived with next flight on next day. However, I had to pick them up as the luggage need to clear the customs. CX flies the new 773ER on JFK-HK long haul sector. The plane is very nice. New economy seat is designed not to incline back rather the seat slides forward. CX studio is AVOD. However, the system on my seat quit working a few hours into the flight. I was allowed to seat in business class to enjoy the in-flight entertainment and I was able to sleep flat. FAs smiled and worked hard. Keep me hydrated during the flight. The loo ran out of water by the time it was about to land HK. Good thing was that the flight was about to land.

CATHAY PACIFIC review : 7 February 2008 - by G Cueto  (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-HKG-MNL roundtrip. Check-in a breeze - I selected seats online and dropped off luggage at the check in counter. The flights were long, averaging over 15 hrs each way, but the AVOD (with a 9in TV screen) offered a vast selection of movies and tv shows. The new fixed hard-shell seats in y-class are a big improvement over conventional y-class seats. The food portions were small, but flight attendants generous with extra servings. Flight attendants served beverages and snacks several times throughout the flight. I enjoyed flying with Cathay, and their level of service and the amenities provided certainly put US carriers to shame. I must not, however, that Cathay did leave my luggage behind in Hong Kong, but I was duly compensated for this and my luggage was quickly delivered on the next available flight.

CATHAY PACIFIC review : 7 February 2008 - by J Gregson  (Guernsey)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

SIN-HKG, business class on new 777. Excellent seats, fully flat beds, great IFE and good food. Only downside is the small lounge at SIN with very average food.

CATHAY PACIFIC review : 5 February 2008 - by T Andre  (Luxembourg)

Customer Trip Rating :

Recommended:

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Cabin Flown:

Business

FRA-HKG 747 new business seat - if you are over 6 feet tall, over size 48 jacket, travel with a partner and want to talk a little, want to see the sky outside, suffer a little from claustrophobia, then avoid the new cabin and it's frustrations. We, 3 people, were all happy to be in an A340 with old seats on return HKG -FRA

CATHAY PACIFIC review : 5 February 2008 - by Kai Wakeena  (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

CX may continue to dazzle on long haul flights, but on a recent short haul trip of four hours (HKG- NRT) in business class, I found the service lacking in style and substance. It was, at best, a 3 star experience from a carrier with a history of 5 star performance. Seat comfort was adequate, as was the food, but the inflight cabin crew failed to deliver on a service level, and seemed to just be going through the motions in a ho-hum, indifferent manner. With CX fares generally higher than those of competing carriers, I think I may look for other options for short hauls.

CATHAY PACIFIC review : 30 January 2008 - by T Douglass  (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Economy from Sydney to Paris. SYD-HKG was fantastic, new economy class seats with large IFE, food was ok and flight crew were hospitable. HKG-CDG flights not the best - older plane with old seats. Return economy ticket was $2700 incl taxes, which was ok! However when I go to Paris next year I will probably fly with Air France as they are as good and about $800 cheaper! One great thing about Cathay Pacific is their Marco Polo club with just the four flights I had, I now can book a one way ticket to HKG for around $200 AUD!

CATHAY PACIFIC review : 30 January 2008 - by R Willis  (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SYD-HGK-MNL return in economy class. Uncomfortable seats, very little knee room (jammed in somebody's back on every flight), ordinary food (offerings between Hong Kong and Manila were almost inedible). Won't be rushing to fly with Cathay Pacific in economy again.

CATHAY PACIFIC review : 29 January 2008 - by A Robertson  (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LHR to Hong Kong and on to Sydney in business class. The new seating arrangement in business on Boeings has the seats at a 30-45 degree angle so you are not actually sitting beside any one. This is probably great for business people travelling alone but when you are with your partner , you are really not sitting together. On the return we flew on Airbus which had conventional seating layout but I did not find the incline of the seats very comfortable- they didnt lie flat. The food was OK but not great. On the return from Sydney they tried to bump us off as they were overbooked, with some excuse that our agent had booked flights but not seats. But I had booked direct with their sales team. Overall my decision would be to use Singapore next time, whose service is much better

CATHAY PACIFIC review : 27 January 2008 - by A Eckardt  (Germany)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-FRA business class.The lounge at HKG airport is pretty good and very comfortable. The service on board is excellent and the food and drinks were also very delicious. the seat in the business class is very comfortable and I slept about 8 hours. CX is worth the money.

CATHAY PACIFIC review : 24 January 2008 - by K Alder  (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Just recovering from Melbourne-Paris return trip via HK in CX Y class. Tips for fellow travellers - take cushions - the seats were old, worn and hard on all four flights and the one small pillow provided was useless for sleeping. IFE only worked intermittently, was slow, and the screen was hard to see. And do what the wise lady in the next seat did – take food. On both trips I only got four small meals – trips that exceed 24 hours when including check in and boarding. On every leg it was 7 to 10 hours between those skimpy meals. There was supposed to be a galley snack bar on the 12 hour flight but by the time I clambered over sleeping bodies to find it, an FA said it was closed because breakfast was in an hour. On the last leg of the return trip I finally got the attention of a FA after another tiny meal left me famished - she kindly found me two spare meals. On the plus side the flights were on time and requests for particular seats (aisle, window) mostly met.

CATHAY PACIFIC review : 22 January 2008 - by Fung Yu Hang  (Singapore)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SIN-HKG excellent. FAs efficient and friendly. Food and inflight entertainment great. However, my return flight was a little disappointing. My tray table was damaged, so it can't be locked properly. It easily falls open when the person seated in front shifts his seat. Quite frustrating at times. FAs were less efficient but still friendly.

CATHAY PACIFIC review : 21 January 2008 - by R Gamba  (Canada)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-MNL-HKG. Excellent service and food. However, Regional Business Class seats are showing their age.

CATHAY PACIFIC review : 21 January 2008 - by Joe Lorincz  (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

First

HKG-CTS (Chitose/Sapporo) upgraded me to first class. A very pleasant second sector to the SYD-CTS journey. Cabin crew professional, keen to please but without fuss and with a genuine smile. I did not use the IFE system, but screens are large. The food was less sophisticated than on long haul sectors.

CATHAY PACIFIC review : 15 January 2008 - by Jeremy Ryan  (n/a)

Customer Trip Rating :

Recommended:

n/a

Value for Money:

n/a

Cabin Flown:

Business

HKG-YVR return Business Class. My first experience of the new business class on Cathay, and I must say it was a very positive one. The angled cabin layout is a little odd at first but soon familiar and fully flat beds are terrific. Great ground and cabin service, good food and wines, large AVOD screen with good and varied content, and on-time flying make the experience positive. A huge improvement on the old style business class, even though the seats/beds were a little narrow after travel in First Class on Qantas.

CATHAY PACIFIC review : 10 January 2008 - by Clifford Kwok  (Hong Kong)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

HKG-SYD on A330 with new seats - much better than the old one and I had quite a comfortable flight and managed to get some sleep during the 8-hour flight. Inflight entertainment an improvement over the previous. Food was very blend and quite poor compared with other carriers. The crew serving on my side of the plane was obviously new and inexperienced. Kind of forgetful and inexperienced. I have noticed that the service on CX has continued to slip over the years. The service standard has been overtaken by carriers like TG, EK and even CI. I found standard of service on these carriers more stable and better.