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CATHAY PACIFIC AIRWAYS customer review :  19 January 2010 by J Verhaghe   (Netherlands)

Being used to flying Europe-USA with the American carriers this experience was a very positive discovery. Comfort and crew outstanding. Meals not incredible but still good.

CATHAY PACIFIC AIRWAYS customer review :  17 January 2010 by Gary Farmer   (UK)

LHR-HKG-LHR B747 Economy class. IFE and meals excellent both sectors, cabin staff very attentive. Many people have said the new seats can become uncomfortable on long flights but I have found this not the case. If you do find yourself getting uncomfortable in these seats, placing a pillow to support the lower back can help.

CATHAY PACIFIC AIRWAYS customer review :  14 January 2010 by T Tan   (USA)

My wife and I use Cathay Pacific almost for our trips to Asia. The coach is comfortable and cabin staff are attentive. However we much prefer to fly on Business class using our frequent flier miles for upgrading from coach to business class. The trouble is every time we requested for round trip upgrade to HK even at low season, we could only get one-way upgrade. The round trip upgrade cost 70,000 frequent flier miles and the two one-way upgrade cost 80,000 miles. Most of the time there are seats available for the round trip upgrade because we can usually get the one-way upgrade for the denied upgrade flight at the airport check in. So we end up spending 10,000 more miles for a round trip upgrade. Which I think is unfair. I hope Cathay will make every effort to provide round trip upgrade instead of 2 one-way up grades that cost customer more frequent flier miles.

CATHAY PACIFIC AIRWAYS customer review :  12 January 2010 by Andy Ng   (Indonesia)

CGK-HKG-CGK. First leg pretty horrible, Cathay used an older plane. IFE screens were small and unclear, and the temperature was a bit hot. FAs and meals were excellent. The return leg was so much better, a newer plane was used with a much better seat comfort and fleet temperature. IFE was so much better with better screens and sound. Meal and FAs were again, excellent.

CATHAY PACIFIC AIRWAYS customer review :  9 January 2010 by P Knight   (Vietnam)

SGN-HKG-SYD return with two toddlers over the Christmas/New Year period. CX was excellent. Check-in at SGN and SYD was friendly and professional. Meals onboard great - especially childrens' meals. Interesting, well-presented kids activity packs, smaller headphones with good AVOD entertainment made for a more comfortable flight. Flight attendants were extremely friendly and pleasant and willing to chat. Only concern was the ambient temperature on the HKG-SYD return flights - freezing!!

CATHAY PACIFIC AIRWAYS customer review :  8 January 2010 by A Rogers   (UK)

LHR-HKG-LHR. B747 service last two passengers on board, before doors closed. My wife and I had been allocated separate seats even though we had booked nine months previous, crew sorted this and we were sat together. Once settled the flight was then delayed an hour due to route change over Russian airspace and we need additional fuel to compensate, Flight crew kept us all informed and we departed at 12:30. Very good flight, have read lots of complaints about the new style seating, but didn't have an issue. If you place the seat cushion or travel pillow at your lower back and recline the seat, it's comfortable. AVOD was excellent best we have seen and we are frequent travellers to Australia. FA's attentive throughout, drinks service first, then the meal and wine service. Even during the evening and night crew made frequent trips with trays of water and juice. If you pressed the call button they attended promtly. After midnight you could help yourself to the galley drinks and snacks available. Return A340Baircraft again a very comfortable flight with very attentive FA's and 3 meal services. Flight much longer almost 14hrs due to headwinds. The flights were very comfortable in both directs and FA's very polite and attentive only disappointment is a missing bag on return flight, which is still to be found.

CATHAY PACIFIC AIRWAYS customer review :  6 January 2010 by S Fredericks   (South Africa)

JNB-HKG-BNE Boeing 747-400 and A330-300. Both legs of our journey were long flights with full passenger loads. Flight attendants were very busy and visible all the time. The food was excellent and I was impressed with the menus handed out to passengers for meal selections. Drinks and snacks also served regularly!

CATHAY PACIFIC AIRWAYS customer review :  2 January 2010 by T Patrick   (Hong Kong)

HKG-SYD. Busy flight- check in and lounge at HKG excellent. Boarding efficient, new seats in economy - if you stick a pillow at back of back its better. Usual screaming kids and ineffectual parents but crew tried to keep everyone settled and quiet. Dinner seems to have been cut back slightly. Drinks offered but asian airlines not quick as western ones to offer drinks. TV is on demand and loads of choices. Breakfast OK, enough to keep you going until you land. Plane clean and tidy in all areas. Cost high as Xmas time and Sydney-HKG route expensive but no direct alternative.

CATHAY PACIFIC AIRWAYS customer review :  24 December 2009 by J Rumley   (Ireland)

B747 service LHR to Hong Kong Business Class Upper Deck. We left on time - full load and cocktails served shortly after takeoff - I should say a cocktail was served - sadly no seconds. Lunch was rushed on us and warm white wine was served. There was no alternate - switch to red, 1 glass per person was served - no more. Cabin services Director listened but had no comment re what maybe Cathay Pacific new Business class service of alcohol. A sad day for passengers!

CATHAY PACIFIC AIRWAYS customer review :  20 December 2009 by Richard Campbell   (UK)

LHR-HKG-CNS. Much improved from our last trip on Cathay, two years ago. FAs attentive, and extremely patient with and responsive to the many requests for attention from my 85 year old mother. Beds were comfortable. Food was pleasant. Fares extremely competitive.

CATHAY PACIFIC AIRWAYS customer review :  19 December 2009 by Roger Stone   (Australia)

BNE-HKG-JFK-HKG-BNE mostly in economy with an upgrade to business class for the final leg HKG- BNE. I chose Cathay Pacific because of their scheduling into and out of Australia and with good connections from HKG, especially for the daylight flights into Brisbane or Sydney. BNE- HKG-JFK (following overnight stay in Hong Kong) was quite good with two good meals on the long-haul from HKG-JFK. I found the new-style seating in economy not too bad at all and managed to get some sleep on this 15 hour plus sector. Return JFK-HKG was difficult, largely because in the front economy cabin there must have been 10 babies all taking turns (or all together) to scream throughout the entire 16 hour flight. Impossible to work. Sleep was only occasionally possible thanks to some foresight to carry ear plus and eyeshades, which, unfortunately are not standard issue in economy class for a flight of this length (they should be). I have to agree with Bob Andrews in this column in regards to crying babies. I really felt for the poor FAs who had to work through this type of environment for 16 hours and who also had to put up with some exceptionally rude fellow passengers who demanded immediate wine refills during busy meal periods and then arrogantly complained if their needs were not immediately met. The business class service down to Brisbane on CX157 was excellent with a useful arrival time of 1120pm into Brisbane. However, with the new herringbone seat layouts, it was almost impossible to see out of the window which I try to do to assist with jet lag. Overall a reasonable set of flights but surely someone in the airline system can do something to assist with screaming baby problems. Maybe airlines flying these horrendous 16 hour non- stop flight sectors need to carry a special infant nurse or medical person to assist with baby problems.

CATHAY PACIFIC AIRWAYS customer review :  16 December 2009 by Thanh Huynh   (France)

CGD-HKG-SGN and SGN-HKG-CDG with Cathay Pacific was a fabulous experience. Seats were very comfortable on B744 and the A333/A343. Crew kind and professional. Inflight entertainment with a very good choice of films, music and series. Food was great but unluckily reduced in quantity and diversity of dessert.

CATHAY PACIFIC AIRWAYS customer review :  13 December 2009 by Bob Andrews   (UK)

LHR-HKG-MEL return Business Class. I haven't flow Cathay for many years now and there is a difference, things have declined - CX used to be the best around but not anymore. Outbound to HKG, easy check-in and a nice lounge at LHR. Service on board was OK but the 45 degree angle seats take some getting used to, although I did sleep well enough. AVOD system has a good selection of movies and music. Food and wines very average if not disappointing on all sectors - this is a big change from the past. The CX lounges are great in Hong Kong. On the HKG-MEL sectors the service decreased especially when it comes to trivial matters like refilling your glass with water - I had to ask for this several times on all sectors and this is where the service had faltered - the attentiveness has gone. There also seems to be a great hurry to finish the meal service which means about zero time between courses and getting a second glass of wine involves pressing the call button unfortunately. The worst sector by far was HKG-LHR where the service was extremely poor (I actually complained to the attendants which is the first time in many years!), the food worse, and augmented by a screaming baby throughout the 13 hr flight. When are the airlines going to figure out a better way to deal with babies in business class - it is a much more frequent occurrence that causes many to have an unpleasant flight for the sake of a few. Somebody needs to come up with a workable solution. Overall a disappointing trip and I will stick to SQ for the UK-Australia trips.

CATHAY PACIFIC AIRWAYS customer review :  13 December 2009 by P Smith   (Canada)

YYZ-HKG-YYZ. Great flights in all respects. New 777-300ER. Quick boarding (Cathay staff really work hard to board quickly), friendly service, good (but not great) food, and the best IFE in the business. Seats are more comfortable than other airlines using the "herringbone" layout. They are more narrow, but unless you're over 6'3" or 250 pounds it shouldn't be an issue. I strongly recommend Cathay for trans-Pacific travel.