CATHAY PACIFIC AIRWAYS customer review :  15 September 2009 by R Smith   (UK)

I had my flights changed 3 weeks before my holiday. Lost out on last day of my holiday and had to endure a 15 hour wait for connection in London as a result. Despite two emails to the company prior to leaving to try and sort out something more acceptable, I got no answer. Inflight entertainment and cabin staff service all very good. However, the most uncomfortable and cramped seats I have sat in together with an extended journey time overshadowed it all and made it very unenjoyable.

CATHAY PACIFIC AIRWAYS customer review :  14 September 2009 by M Ortega   (USA)

JFK-HKG-MNL-HKG-YVR-JFK. Staff friendly and helpful. The prices were excellent! Food delicious and snacks available throughout flight on JFK-HKG and HKG-YVR leg. AVOD had a wide selection of the latest videos and music. The sliding back seats were comfortable in my opinion. The negative feedback I have to give was the cabin cleanliness.

CATHAY PACIFIC AIRWAYS customer review :  8 September 2009 by R Oussalah   (Kazakhstan)

AMS-HKG-TPE Business class, B747-400. I would have given an 8 or a 9 if it weren't for the poor ground service in Amsterdam Airport. We arrived from Kazakhstan early morning and the JAL lounge used by CX only opened 1 hour before boarding. Also, there was only 1 person at the transfer desk and we waited 1 hour to get our luggage confirmed. Other than that, CX onboard service was great, IFE is excellent although I have to agree with many that the new business class seats are a bit narrow.

CATHAY PACIFIC AIRWAYS customer review :  8 September 2009 by Tyler Thia   (Singapore)

SIN-HKG return. Both ways on dated B773, seats hard and catering so-so. IFE wasn't on demand so limited selection with lousy quality screens. They have to introduce the new B773ER to compete with Singapore Airlines on this route.

CATHAY PACIFIC AIRWAYS customer review :  8 September 2009 by J Boung   (Philippines)

Manila to New York via Hong Kong. Economy Class very good, AVOD on the Hong Kong-New York flight. Staff excellent and helped us to transit in Hong Kong. Food was not too good. The 777 (Hong Kong to USA) was very new while the 747 (Philippines to Hong Kong) was a bit old.

CATHAY PACIFIC AIRWAYS customer review :  25 August 2009 by D Wright   (USA)

JFK-YVR-JFK: Outbound in the new business class, return in First. The herringbone configuration of the new business class definitely caters to the individual traveler who values privacy. For couples and others traveling together, I would recommend taking adjacent seats on the window sides, 19K and 20K, for example, rather than in the middle section. I would characterise the feeling as cozy and private, rather than cramped. It's very comfortable in the seated position and the flat bed works well. Very good AVOD with a great selection of quality movies. Warm, efficient service. The first-class seating is, unlike on some airlines, a major step up from business. The configuration in the first-class cabin provides both privacy and a sense of space, a great combination.

CATHAY PACIFIC AIRWAYS customer review :  13 August 2009 by Angela Beck   (Germany)

Frankfurt to Hong Kong. Check in very quickly done and seats assigned was the 4 seats middle row. Boarding very organized for a very full flight. Departure on time, shortly after takeoff lunch was served. Too bad that the vegetarian choice was gone when the trolley reached us, we choose the beef - very good meal. We enjoyed the great AVOD onboard, breakfast served before arrival into Hong Kong. Breakfast contained danish, muffins and fruits, just enough after a long haul flight. On time arrival into our destination, after clearing customs our bags were already waiting for us.

CATHAY PACIFIC AIRWAYS customer review :  12 August 2009 by R Dy   (China)

Beijing to Taipei via HKG. Lounge at HK airport is spacious, well-stocked with snack items, reading materials, and the Noodle Bar is a place I always look forward to. FAs attentive, gracious and efficient. I can't complain of their inflight entertainment selections, movies almost always recent ones. Given the opportunity to travel on Business Class next time (financial crisis notwithstanding), I will not hesitate to fly CX.

CATHAY PACIFIC AIRWAYS customer review :  3 August 2009 by L Williamson   (Australia)

Melbourne-Hong Kong. A330 Aisle seat 38D. New seats that slide forward instead of recline mean you dont have the seat in front of you in your face which was great. You will need the pillow for back support on the long flights. Fantastic entertainment system with plenty of movies, music, games and tv shows. I found the seat width fine and I'm not the thinnest person. Seatbelt did have large padded lump on it that at first was weird but I never really noticed it after a while and I kept my belt on for most of the trip. I had pre ordered vegetarian meals which were served before everyone elses. I couldn't complain about any of the meals, they were really good. Actually we seemed to be fed every few hours! It did take 20 minutes or so to get the attention of someone for some water. Overall I found this flight really good.

CATHAY PACIFIC AIRWAYS customer review :  27 July 2009 by H Wong   (Canada)

YVR-HKG. The flight was overall enjoyable and lots of movies, TV shows and games. But the new Olympus product seats in Economy are cheap and hardly offered comfort throughout the 13 hour flight. I had to constantly get up and walk around the aircraft to get the pain off my bottom since the seat has no lumbar support. The snack bar was a highlight on the trip as it was a good place to go to if you're hungry. Plus, the meals, service and IFE are worth going to Cathay Pacific compared to other airlines in the route.

CATHAY PACIFIC AIRWAYS customer review :  27 July 2009 by Vishal Kullarwar   (India)

BOM-BKK-BOM. Flew from Bombay to Bangkok on A340. The flight was comfortable and crew was helpful and organised. On return a 747/400, seats were extremely comfortable and enough distance to stretch yourself while watching a movie, inspite of someone in front reclines his / her seat. The in-flight entertainment was great and a wide range of selections to view.

CATHAY PACIFIC AIRWAYS customer review :  24 July 2009 by David Moss   (UK)

LHR-HKG-TPE- return. We travelled with our 5 year old who had a great time. There were enough videos/games etc to keep him entertained the whole time. Cabin crew friendly and helpful. If you can get a ticket when they are doing their seat sales then you can get a bargain (£500 as opposed to the normal £700). The thing I didn't like were the shell seats - although I appreciate it's nice not to have someone else's seats in your lap. The food was mostly not that good.

CATHAY PACIFIC AIRWAYS customer review :  22 July 2009 by Daniel Keller   (USA)

Flew from LA via Hong Kong to Kuala Lumpur. Both flights had new configuration of business class seats. Seats were fairly nice, although I did not like being separated from partner. Seats lie-flat and I liked that. Fairly roomy, although being somebody who sleeps on his side, I felt I needed to sleep in somewhat curved position. Entertainment system one of the best I have experienced - much better than Japan Airlines. Service excellent, food was delicious and plenty. I enjoyed the amenity kit as well as products in bathroom (eg facial mist sprayer). Lounges were quite nice, especially one in Hong Kong.

CATHAY PACIFIC AIRWAYS customer review :  20 July 2009 by Paul Hill   (Australia)

Business class MEL-LHR return. I found the new seat comfortable and a bit better than the Virgin equivalent, mainly due to the fact that the seat reclines into a bed rather than either a bed or a seat. The entertainment was very good. Food average.