Cathay Pacific Airways Passenger Reviews and Customer Trip Reports

LAX-HKG, HKG-BKK, BKK-CMB. Disappointed by the service that was offered to passengers. I cant complain about the comfort and service provided on LAX-HKG sector. However, the food selection was limited. Both connecting flights from HKG-BKK and BKK-CMB were delayed - provided with other smaller aircraft's instead - 777-300ER. BKK-CMB flight not delayed but wasn't cleaned either. There were napkins on the floor, tray tables were broken.

We expected a good inflight experience, having travelled with CX before, but this was not so. The negative notes were: the hard shell design of the seats made it uncomfortable to sleep and in my case did not get any sleep at all. On a more positive note, the cabin crew were polite and courteous and the meals were both hot and fresh which is rare on most airlines. Until CX installs its new economy on the New Zealand routes, we will not be travelling on CX again.

I regularly fly with Cathay! Business class is always clean and service is excellent. Recently, I flew LHR-SYD via HKG, economy - and it didn't let me down! Service was great as always, and I didn't mind the 5 hrs stopover at HKG. Will definitely fly them again.

I fly regularly and this was the most uncomfortable flight. I flew from Chicago to Manila and then back. The seats are hard as rock. There is no cushion whatsoever. I tried sitting on the blanket to help on this flight.

Flew Melbourne to Hong Kong on A300-300 and Hong Kong to London on the B777-300ER both with the new business class seating. Same design as first class, practically individual pods. Seats recline 180 degrees and extra legroom with footrest. Very comfortable on both flights, food and service great.

Flew from HKG via TPE to FUK this Christmas holiday. B777-300s on both flights. There seems nothing to complain about the seat. The seat is more comfortable than it seems to be. In-flight meals are just fine, but there can be even more choices. Service was very efficient during the stopover at Taoyuan Airport, but not for the return flight. Cabin crew service remarkably nice that makes the flight pleasant. However, in-flight entertainment is a bit too boring with only 42 channels including flight information and aircraft belly camera, and the screen is a bit too small as well. Overall, very good experience with Cathay Pacific, the airline of my hometown.

Bought an economy class ticket and got a free upgrade to premium economy. Seats were almost similar to other carriers' business class seats. Cosy cabin for premium economy on board the 747. Leg space is great. Service is excellent. Noticed that the economy class seats were also new, a great change from the older and terribly uncomfortable hard shell seats.

Having read all the reviews of the pod seating on 747, I was pleasantly surprised at how comfortable it actually is compared to a later connecting flight which was non pod! Boarding was very simple and the order in which they board flight was explained in simple terms and for a full flight was quick and we pulled away from gate early. On board everything was as it should be. Food and drinks were plentiful and no requests were ignored. Latest movies were excellent and the AVOD system simple to use. Toilets cleaned very regularly. Was a great experience.

LAX-HKG, Seat 1A, First Class. Boarding was done via signs for First Class and Business Class for first boarding passengers. First Class suite was spacious and very comfortable. Pyjamas provided. Missed dinner but can confirm the sleeper seat is the best I have been in. Slept for 10 hours and awoke ready for the wonderful breakfast. FA's were very attentive. For a 15 hour flight, I could not recommend a better seat and service.

HKG-SIN, Seat 12A, Business Class. Nice ride from Hong Kong to Singapore. A good regional flight that left on time and arrived early. Seat was a little dated but comfortable none the less. Food was good and the Flight Attendants were most attentive. A nice 4 hour flight.

SIN-HKG return on B777-300 and A330-300, first flight about one hour late, return flight on time. Comfortable seats, legroom ok. Was surprised how worn out the B777-300 already was. Seats not that new, old generation inflight entertainment. Better on A330-300, but my entertainment system had malfunctions. Crew unable to fix, no excuse. Good food on both flights, generous with alcoholics. Overall to expensive for the service provided.

SYD-HKG, seat 11D. Check in excellent. First impression of cabin more private than anticipated. The seat was reasonably comfortable but I would have preferred a recess for one of my elbows - storage is excellent. Food very good as was beverage selection. The crew were superb in every sense, no endless annoying PA's. A couple of aspects I found discomforting. It was a daytime flight but immediately after the meal service the cabin was plunged into darkness as was one of the galleys. I would have preferred a low level ambient light. The second aspect was the cabin temperature, which was unbearably hot and with no personal air vents. I ran into two other pax in the transit lounge who said the same thing. It was so hot I couldn't wait to get off the aircraft. IFE is not a patch on Emirates and I found it surprising that headphones were not noise cancelling.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page