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Cathay Pacific Airways Passenger Reviews and Customer Trip Reports
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Cathay Pacific Airways Customer review : 17 August 2012 by T Patrick (Hong Kong) |
| Rating :10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG to Taipei business class. Old style on the way out but attentive service and a great lunch. Newer
herringbone on return, loads of space. Slight delay as sick pax removed from plane after moving off. Captain
kept us up to date on the delay.
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Cathay Pacific Airways Customer review : 17 August 2012 by T Swayn (Australia) |
| Rating :7/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-HKG-SYD. Premium Economy check-in signs well-posted (not the case in HKG - it is hidden next to staff
check-in), quick and very friendly. Although Cathay advertise 'priority boarding', this isn't the case all the
time. In some cases it is by row number and the people last to get called for boarding are row numbers 30 to
70 (Premium economy is rows 30 - 33 on A330). SYD departure 25 minutes late with no hot towel, instead
once airborne we were given a wet (pre-packaged) antiseptic towel. No pre-take-off drinks on either leg, only
well after take-off juices and water were offered. Meals ok, but only a minor improvement on economy, with
all drinks in plastic cups, including wine. Although CX offer a 'variety of snacks', it didn't offer any clues on
the menu to what they were. The only snacks offered by flight attendants between meals on both sectors
were a packet of nuts. Seat comfort good, with good space between seats, however the 'footrest' offered on
most seats a like trying to rest your legs on bike pedals, and because the axis to hold the footrest is directly
in the middle, their is no room to move your feet about the foot-rest and you can't use the blanket to cover
your feet. The cabin was only sometimes curtained from economy, and the toilets are in economy. So it is an
economy plus product in some cases. Although it was overall a satisfactory experience, particularly for the
sale price I got it for.
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Cathay Pacific Airways Customer review : 15 August 2012 by K Lim (Canada) |
| Rating :10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Aug 10, 2012. KUL to HKG. Travelled on 747-400 business class. Excellent flight all round. FA's very polished
and attentive. IFE superb with CX. Catering was excellent. The three hour flight was too short in my opinion
as I was enjoying myself too much. Lavatory just behind first class amazing; separate porcelain sink and very
spacious. Very smooth flight. I haven't travelled CX for many years but would consider more extensive travel
with them in future.
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Cathay Pacific Airways Customer review : 15 August 2012 by G Ma (Canada) |
| Rating :9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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YYZ-HKG-PEK-HKG-YYZ. Check-in at Toronto a bit disappointing, check-in counters only opened at 10.15 but
there was already a huge line up at 9.00. Afterwards, the boarding process was very smooth and a lot of
ground personnel there to assist. Flight departed on time and arrived early. Connection at HKG was
seamless. Check in at HKG once again took ages, but boarding was once again smooth as there were plenty
of personnel. The new cabins are on the HKG-YYZ (vice versa) sectors and even though legroom was tight,
the seat was still extremely comfortable and suitable for a 15 hour plane ride. Service on board was
extremely good, plenty of snacks through out the flight, entertainment was excellent and one of the few
Asian airlines that had cabin crew with good English. Not a perfect experience, but was far from being bad.
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Cathay Pacific Airways Customer review : 10 August 2012 by M Spicer (Australia) |
| Rating :10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-HKG-LHR. In reply to previous review, in compensation for the outbound journey, I was upgraded to
business for the HKG-LHR sector inbound. Business seat in B744 was fantastic, contrary to other reviews, I
didn't find the herringbone seating narrow and managed a solid 6 hours sleep. SYD ground crew and lounge
staff in HGK excellent. Although being upgraded was nice, I still cannot recommend CX due to the outbound
dramas.
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Cathay Pacific Airways Customer review : 10 August 2012 by M Spicer (Australia) |
| Rating :2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew LHR-HKG-SYD economy. A major error on behalf of CX resulted in me travelling through to HKG without
a valid ticket. I was off loaded the SYD bound flight and made to wait another 12 hours for the next
connecting SYD flight. Ground staff were rude and no compensation offered at the airport for the mistake and
extended delay. To add insult to injury, I was told in order to fly on the next flight I was required to pay the
full published economy fare of $AUD10,100. After an hour and a half of negotiating, I managed to board the
full flight to Sydney. Cabin crew on LHR-HKG leg attentive and helpful, the older style shell seats on the
B744 I found to be quite comfortable even at 6'1. HKG-SYD leg in new economy, entertainment screen
fantastic, seat nice recline, but found the seat to sit quite high and tray table to sit quite low. Crew on this
leg disinterested. Overall was insulted by the way CX handled this situation and whilst I was eventually
compensated, however, I am not convinced that this situation will not occur again to some other passenger.
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Cathay Pacific Airways Customer review : 10 August 2012 by S Bray (UK) |
| Rating :3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Check-in lady at LHR was miserable. Flew LHR to HKG so 12 hour flight. Seats were the worst thing because
they don't recline and just pitch, so you loose all your leg room. I'm only 5"8 but had to put mine in the aisle
and could not sleep as a result. Had terrible back pain for the following week after arrival.
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Cathay Pacific Airways Customer review : 10 August 2012 by K Chang (Canada) |
| Rating :10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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June 20, 2012 - Toronto to Taipei via Hong Kong. Toronto to Hong Kong flight took off on-time, cabin
preparation for bassinets and meal service prepared promptly. Food served was delicious, a little small, but
made up with extensive snack offerings. Some turbulence but the crew conducted a seatbelt check each time.
The turbulence got worse when we were nearing Hong Kong, but the crew still did the inflight shop service
around the cabin. Attentive crew with excellent English skills. Flight landed early by an hour. Staff showed us
to the transfer point and took us to the Wing lounge, which was scheduled to open at 5.30am, and let us in,
which was full of staff preparing for the opening. Flight to Taipei took off 5 minutes late for the hour and 35
minute ride to Taipei. Breakfast served right after take off, still a little small, but was ok due to the previous
breakfast served on the inbound flight. About halfway throughout the flight we came through some severe
turbulence, the captain suddenly announced for the crew to prepare the cabin for landing and the flight
landed 15 minutes early in Taipei. Overall experience in the new Business class seats on both legs of the
flights were very nice. The seats were very comfortable and acted well as the space. Plenty of room and
storage as well as an excellent staff and ground crew.
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Cathay Pacific Airways Customer review : 9 August 2012 by N Werner (Switzerland) |
| Rating :9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MXP-HKG-SIN-HKG-MXP in Business class. Check-in was quick and efficient but lounge in MXP is not very
inspiring. On board coat taken and service was rather pleasant but not outstanding. Food served was good
and the new seat is great and allows for sleep. Transit in HKG was efficient and quick and lounge was nice.
Slept on the flight to SIN but had a good breakfast served from a friendly crew. Bag was out quickly in SIN.
Return check-in was quick and lounge was nice. Flight was on an old A330 but seats were comfortable and
food and service was very good. However the IFE screen was pathetic and fuzzy. Connection in HKG was a
tight 45min but I made it without any problems. However my bag did not which was very annoying. If they
sell a short connection not only the passenger but also the baggage should make the connection. Return
flight to MXP was good and I slept most of the time. Breakfast was again good and plentiful. All flights
arrived on time and if not for the lost baggage I would give CX 5 stars.
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Cathay Pacific Airways Customer review : 9 August 2012 by M Ross (Australia) |
| Rating :5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Decent sized, comfortable seats. Food was very good for the price, there was variety, and it came often.
However, for the price (slightly more expensive than others that I have been happy with) I thought the
service fairly poor. I felt like my requests for drinks and snacks was annoying to them. I am paying for service
- throughout the flight, whenever I want it. I did not feel like I could do this. When I did pluck up the nerve
to ask for another wine it took a very long time. Obviously staff were saving their good behaviour for
business class. Not good enough.
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Cathay Pacific Airways Customer review : 8 August 2012 by M Thwaites (Vietnam) |
| Rating :3/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I would love to be able to review the premium economy seat but having paid for it, I was told there was a
plane change and the new plane had no premium economy, so I was bumped down to economy. I never fly
economy, having been a member of Cathay Pacific's frequent flyer program for over 12 years, you would think
they knew that. The problem with flying premium economy on Cathay Pacific, is that they have very few
planes that have the 4 class seat plan, so if there are any problems, you will be flying in economy. As I have
a back problem and my wife was pregnant, I would never have chosen Cathay Pacific if I thought there was a
possibility of having to fly in economy!
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Cathay Pacific Airways Customer review : 7 August 2012 by J Meier (Germany) |
| Rating :10/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-HKG-TPE, upgraded to premium economy for JFK-HKG leg. PE seats are better than normal Economy seats
(though the new ones aren't bad either). I was able to recline and stretch my legs forward enough that I
could sleep very well, almost 45 degrees back. Not quite a bed, but almost there. My flight to Taipei was
cancelled because of a typhoon and CX kindly put me into a 5-star hotel in Hong Kong, gave me money for
dinner and booked me on the first flight out of Hong Kong which meant only a 10 hour delay. CX staff were
courteous, extremely helpful and professional and I will definitely fly them again.
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Cathay Pacific Airways Customer review : 7 August 2012 by Peter Britain (Australia) |
| Rating :10/10 |
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Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG-ORD in first. Only six seats in cabin of 777 with three crew. Staff friendly and very attentive. Could not
fault food or drink quality or service. AVOD had large selection. Whole experience faultless. Have already
rebooked with Cathay on the same route.
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Cathay Pacific Airways Customer review : 6 August 2012 by Maxwell Bettridge (Australia) |
| Rating :5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew return from Perth to HKG. Overall the experience was definitely not the best. Limited interaction
from cabin crew. At times they were no where to be seen. Meal services were odd, 1st meal served just after
take off and the 2nd meal not long before landing and it seemed to be rushed to get everything packed up in
time. The audio visual system was hard to use. The buttons on the remote had been well overused and
needed to be pressed with such force to get it to respond. The system also crashed and needed to be reset.
Lastly the seats were hard and the recline function was odd as the seat only moved forward without the
backrest moving. We booked these tickets when Cathay Pacific were having a sale. If we had paid full price
for these economy tickets our dissatisfaction would have been greater.
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Cathay Pacific Airways Customer review : 6 August 2012 by J B Legrand (USA) |
| Rating :3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew KIX-HKG-CGK roundtrip in July. Two legs were on B777-300 in regional configuration, one was on
A330-200 in regional configuration, and one was on B747-400 in long-haul configuration. Seat pitch was
extremely tight in all cases, but the "slide-forward" shell seats on the B747-400 felt a million times more
uncomfortable, because the choice was to either sit bolt upright on a rock-hard seat or slide forward and feel
your kneecaps getting crushed. Cabin crew were polite and friendly in comparison to American cabin crew,
however when compared to cabin crew on other Asian airlines they came across as pathetically insincere and
uncaring. All four planes were worn and old-looking, the inflight entertainment system was unimpressive, and
the quantity of food served was very small. My special meals turned out fine in terms of taste, but my
partner's "low-sodium" meals were heavily salted on all four flights. He ended up going hungry until landing.
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Cathay Pacific Airways Customer review : 3 August 2012 by T Patrick (Hong Kong) |
| Rating :10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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San Francisco to Hong Kong business class. Check in and lounge easy and pleasant. Boarded quickly and new
seat configuration is excellent. Completely flat bed and fantastic food. Service fast and friendly. Cathay at its
best. Bags off in ten minutes after landing.
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Cathay Pacific Airways Customer review : 2 August 2012 by John Cruikshank (Australia) |
| Rating :3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-HKL-MXP. There were many nice things about these long flights. The food was fine and the
entertainment options were good. But, as many have said, the seats are a nightmare and they're completely
unsuitable for long haul flights. The limited leg room was made even more limited by the base sliding
forward. This also made it very uncomfortable at the base of the spine. Until these seats are changed (and
I've heard this will eventually happen), I can't recommend CX for long haul flights.
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Cathay Pacific Airways Customer review : 2 August 2012 by Clara Ooi (Hong Kong) |
| Rating :10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Amsterdam back to Hong Kong on a 11 hour flight. The food was well improved from the last time I
traveled on Cathay. Seats were a tad uncomfortable, since I was travelling on an old plane however it was
still tolerable. Staff were kind and very welcoming, always having a smile on their face. The entertainment
was excellent, managed to keep me awake for the whole 11 hours! They have a whole load of different TV
Series and Movies in the Entertainment System, as well as games and music! Overall it was a pleasant flight,
food was excellent, staff were welcoming and the entertainment was at its best.
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Cathay Pacific Airways Customer review : 2 August 2012 by J Disley (Australia) |
| Rating :2/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight from Cairns to HKG. No greeting, no personal service. Staff did not connect once to me. No use of my
name. Handed out the menu, did not take an order. Handed out hot towel and did not collect towel or menu
during the flight. Dinner was a tray service with dirty entree dishes left on tray during main meal which was
very poor. Main meals came out on a trolley and I was lucky my choice was there. At no time during a 7
hour flight did the crew talk to me except when necessary, however they did respond to requests but without
conversation. Crew was almost running up and down the aisle between the two service centres without
looking at passengers at all. Not a relaxing flight. Upside was the entertainment system which was up to
date and extensive. Overall I would say that this business class was a good economy product, or premium
economy at best but definitely nowhere near what a business class service should be. I will be flying south to
connect with Asiana in future.
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Cathay Pacific Airways Customer review : 27 July 2012 by J Liu (Hong Kong) |
| Rating :8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Hong Kong to Paris, fast check in, swift boarding and an overall wonderful ground experience. Welcomed with
a smile at the door, found my way to my seat 37 K. The seat was hard and didn't recline, however, the flight
attendants were very nice. Thumbs up for the service! Overall a very good experience. Inflight entertainment
was great.
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Cathay Pacific Airways Customer review : 26 July 2012 by C Hudson (Australia) |
| Rating :1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We were stranded by the recent typhoon, the delay unavoidable. The problem started when we had to be
rebooked, there were two computer terminals to handle the rebooking of thousands of stranded travellers.
Staff were indifferent to travellers problems, management were apathetic, and communication was nil. I
thought travelling with this airline would be a good experience, and was amazed at the terrible customer
service provided.
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Cathay Pacific Airways Customer review : 25 July 2012 by L Huang (New Zealand) |
| Rating :3/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I have been a very loyal customer to Cathay Pacific and was very disappointed with the inflight service delivered
on my flight back to Auckland on 14 July. Not being greeted and welcomed, the crew seemed to just do what was
required. Surly attitude, no smiles, minimal interaction, robotic service and inattentive. As it was a full flight,
it would have been unfair to expect a perfect experience. But what I had was far below standard, and not a
reflection of a 5 star airline.
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Cathay Pacific Airways Customer review : 25 July 2012 by Colleen Raciborski (South Africa) |
| Rating :3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We are on a round the world trip and we are on our second to last flight in an accumulation of over 100 hours
of flying. The experience that we have had during the Vicente typhoon has been appalling. We realise that
typhoons are unavoidable and flights will be affected but having spent the last 24 hours in Hong Kong airport
waiting to fly to Sydney, the service that we have received from staff has been the worst ever. No one tells
us what is happening, no one is interested in giving advice and we just wander around trying to sort
ourselves out, along with 100's of other stranded passengers. I write this sitting at a departure gate waiting
to leave on a 7pm flight and it is now 7.30pm. No one is here to explain the delay. The pilots and crew are
on board. Passengers are kept in the dark.
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Cathay Pacific Airways Customer review : 25 July 2012 by A Vargas (UK) |
| Rating :10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-HKG-PNH. Done this route 3 times now. Check in staff helpful. Service on board was fantastic. The young
FA came round regularly with coffee. Food was tasty. Evening flight so dinner and breakfast served. Spoilt for
choice with IFE. Movies both Chines and American. Dragonair on the second leg of the trip was also very
good. Very friendly FA's. Lunch served on this short 2.15 flight. Superb service. Would recommend.
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Cathay Pacific Airways Customer review : 25 July 2012 by Keith Golding (UK) |
| Rating :2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Just returned from HKG to London leaving at midnight. We had a very late dinner which was I think a result
of bad planning as the food when it arrived was quite possibly the worst I have had. The beef dish consisted
of two pieces of beef in a bed of dried up rice. One little roll and one tiny pot of ice cream. Dinner? I don't
think so. Also being tapped on my arm waking me out of a deep sleep to enquire whether I wanted breakfast
was not helpful. The major issue however are the films. Unfortunately I have to go to HKG quite a lot and
their flight times fit in with my schedule leaving me with few options, my main issue with CP is their
'selection' of banal in light entertainment suitable only for the 14-16 year age group. Altogether a dreadful
combo.
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Cathay Pacific Airways Customer review : 23 July 2012 by A Paterson (Australia) |
| Rating :6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My husband and I recently flew 4 sectors with Cathay SYD-HKG, HKG-ROM, Milan-HKG, HKG-SYD. The check
in for all was friendly, quick and efficient and the planes left on time. The one main problem were the
uncomfortable shell seats on every flight. Sliding forward is not reclining and the seat padding is very thin.
Also, when you slide down the headrest doesn't move with you, so there is no head support or padding at all.
The food service was inefficient and disorganised, and on one leg they left it extremely close to landing time
and the crew were running around stressed and rushing people. On 2 flights we were given no choice as they
had run out of certain meals. We found the meals just adequate with very basic and few items, in saying
that the flavour was fine. Once meals were over there was not much of a presence of staff wandering
around. The toilets weren't cleaned throughout the flight and I had to ask for this to be done as they were in
a bad state. I notice that the majority of reviews for Business Class are positive - it is a very different story
in Economy.
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Cathay Pacific Airways Customer review : 23 July 2012 by Craig Ritchie (Australia) |
| Rating :10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CX755 Hong Kong to Bangkok, a very pleasant 2 hour plus flight to Bangkok from Hong Kong. Left a touch
late, but arrived bang time. Food for economy very good, the IFE AVOD was excellent. Seat very comfortable
with adequate pitch given the flight duration. Cabin service by FA's very good, plenty of smile's and nothing
was too much bother. Overall a very pleasant trip.
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Cathay Pacific Airways Customer review : 20 July 2012 by K Chang (Canada) |
| Rating :10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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June 20, 2012 - Toronto to Taipei via Hong Kong, the Toronto to Hong Kong flight took off on-time, cabin
preparation for bassinets and meal service prepared promptly. Food served was excellent and delicious, a
little small, but made up by the extensive snack offerings. Some turbulence but the crew conducted a
seatbelt check each time. The turbulence got worse when we were nearing Hong Kong, but the crew still did
the inflight shop service around the cabin. Very attentive crew with excellent English skills. Flight landed
early by at least an hour. The staff showed us to the transfer point and took us to the Wing lounge, which
was scheduled to open at 5.30am, and let us in, which was already full of staff preparing for the opening.
Flight to Taipei took off 5 minutes late for the hour and 35 minute ride to Taipei. Breakfast was served right
after take off, still a little small, but was ok due to the previous breakfast served on the inbound flight.
About halfway throughout the flight we came through some severe turbulence, the captain suddenly
announced for the crew to prepare the cabin for landing and the flight landed 15 minutes early in Taipei.
Overall experience in the new Business class seats on both legs of the flights were very nice. The seats were
very comfortable and acted well as the space. Plenty of room and storage as well as an excellent staff and
ground crew.
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Cathay Pacific Airways Customer review : 18 July 2012 by J Liu (Hong Kong) |
| Rating :7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew FRA to HKG, long check in line at FRA. Why can't the ground staff open another check in counter?
Swift boarding. Water dripped from the overhead compartment. The seat was the horrible shell seat that
slides forward instead of reclining. Excellent food. Crew was ok but one of them told me impatiently to get
the sprite can I ordered off the tray because she "had stuff to do" Amazing AVOD. Cathay Pacific is not my
top choice now, but it still can be tolerable.
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Cathay Pacific Airways Customer review : 18 July 2012 by Norbert Kiss (Singapore) |
| Rating :9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I've been a long time Singapore Airlines traveller as I'm based in Singapore at the moment. I recently flew
CX from Singapore to New York, due mainly to the significant business class pricing difference between
Singapore and Cathay. In fact it was so different (SQ being significantly higher) I called the airline to check
if it was a mistake or not. Cathay I must say was very impressive. The new business class from Hong Kong
to New York far exceed my expectation in all levels. The seat was comfortable, private, adjustable in so
many ways and quiet. The service was genuine, friendly and professional. The food was excellent. I fly
almost every week and I never write reviews but Cathay deserves significant credit for this great product and
a reasonably good price. Of all the airlines I travel this was the best Business Class there is right now. My
only down side was the impolite check in at New York on our return flight, but you come to except that in the
US I guess.
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Cathay Pacific Airways Customer review : 17 July 2012 by J Knibbe (South Korea) |
| Rating :10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew ICN to HKG to SYD return. I can't really find fault with the overall product, except that the
entertainment on the flights between ICN and HKG was the old style where you need to wait for the movies
to start etc, which didn't really bother me. The flights were all on time; the service was efficient and
friendly, the planes were clean and comfortable, the food and drinks were very nice; and the entertainment
on the long-haul flights had plenty to choose from.
|
|
Cathay Pacific Airways Customer review : 17 July 2012 by Isaac Chau (Hong Kong) |
| Rating :8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Travelling from HKG to TPE. All seats can recline now and the touch screen was marvellous. Much
better than the remote control. The breakfast was bread with hot cheese inside. But the return trip was
disappointing. Sat in row 30, my legs can barely move and the shell seats were awful.
|
|
Cathay Pacific Airways Customer review : 16 July 2012 by N Singh (India) |
| Rating :9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We flew DEL-HKG-SFO and back as a family - 2 adults 1 child and 1 infant in lap. Bulkhead seats and
bassinet for infant as well as special meals reserved in advance. Aircraft on DEL-HKG sector was new while
that on HKG-SFO was old 747. Ground staff at all airports as well as service on all flights was excellent.
Bassinet was put up by air hostesses as soon as seat belt sign was switched off after take off - were very
good and spacious for our 20 month old girl. Special meals were first confirmed on board and then served in
advance (before normal meals) - menu cards were given to all passengers for their choice of meals. Funny
thing was ice cream was not included in special meals but they gave it on request in segments where flights
were not full or had spare. Seats were not reclining on all flights but sleep quality was not any different than
on other long haul flights undertaken by us on airlines with reclining seats. Not sure if bulkhead seating had
a role in that. Inflight entertainment system was excellent with a wide selection of movies. Power option for
smartphone or other electronic devices available on each seat on all segments. Lavatories cleaned
periodically in flight by air hostesses. Ones on HKG-SFO (747) sector were small and difficult to handle if one
accompanies kids inside. Response to requests was prompt. No problem in locating crew even when lights
switched off. Overall quite satisfactory - would definitely fly again.
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|
Cathay Pacific Airways Customer review : 16 July 2012 by Jervis Lim (Singapore) |
| Rating :6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew from Singapore to Hong Kong. Flight was punctual. Check in was fast. However, planes were a little old.
Seats were extremely uncomfortable and do not recline. There is no foot rest. Meals were edible but not
great. Cabin crew did pretty much what they are suppose to do. Selling duty free and serving meals. Drinks
were only offered during meal time and plain water served moments before landing. IFE were horrible with
really low resolution screens and very limited entertainment. Movies were the same on my returning flight.
Was expecting better but the experience was just average.
|
|
Cathay Pacific Airways Customer review : 16 July 2012 by C Wong (USA) |
| Rating :2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I have flown many times from LAX-Hong Kong both in economy and business class. On my last flight to/from
Hong Kong in economy, they now have new seats that do not recline! Instead it slouches forward so that you
have less leg room and hurts your lower back. As a result you cannot sleep or rest comfortably for a 14 hour
flight! Horrible seat design. In addition, the cabin was noisy and the service was poor compared to in the
past. Every time I requested water, I would have to ask the flight attendant 2-3 times. One of the times I
was fed up after 30 minutes of waiting and just got it myself. Overall price might be lower than other options
but not worth it for the uncomfortable seats and bad service.
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Cathay Pacific Airways Customer review : 16 July 2012 by Woon Wei Seng (Singapore) |
| Rating :8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
SIN-HKG on CX650 on a Friday, HKG-SIN on CX715 on a Tuesday. SIN-HKG used an old 777-200, and the age
really showed both outside and inside the aircraft. The seats were the old reclining type however, which was
a good thing because I heard about how terrible the new fixed-shell seats were. IFE was not AVOD. Breakfast
was superb. HKG-SIN was on a retrofitted 747-400, with fixed-shell seats. I now know why people complain
about it - when you "recline", the seat bottom moves forward, and my knees bang against the seat back in
front of me. Uncomfortable, especially if you are tall. Did not recline at all throughout the whole flight. As
others have said in the reviews, good if you wish to stay awake, terrible if you wish to recline and snooze.
Food was decent (with Haagen Dazs ice-cream!) and IFE was excellent.
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Cathay Pacific Airways Customer review : 9 July 2012 by A Althani (Qatar) |
| Rating :10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
July 3rd 2012, the second leg of our flight to Brisbane from Dubai. After a one week stop over in Hong Kong
we flew on another also older A330 this one badly needing refitting of the interior also business class and
also the now older fishbone configuration. Cabin staff top notch, we had requested Muslim meals which were
ok, the IFE was ok though it did break down and had to be reset several times.
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Cathay Pacific Airways Customer review : 6 July 2012 by J M Perlich (New Zealand) |
| Rating :2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
The worst thing if you are over 180cm are the seats, there is no other way to sit on them than straight
upright, for the trip AKL-HKG-FRA. The food is very average and after 2 half glasses of wine (the cheapest
South African you can find in a NZ shop) I have been told to drink water instead. Flights were on time and
some of the crew were reasonable friendly. Inflight entertainment is ok but well below others and you get
permanent ads.
|
|
Cathay Pacific Airways Customer review : 3 July 2012 by J Nisbet (USA) |
| Rating :10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew from LAX to HKG in business class. Outstanding service, comfortable seats and just an overall great
experience. I will not fly any other carrier to HKG ever again! Cathay is efficient and dedicated to quality.
Only complaint would be that I wish they did more drink service and did not serve last meal so close to
landing time.
|
|
Cathay Pacific Airways Customer review : 3 July 2012 by G Krause (Australia) |
| Rating :2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
The seats are absolutely terrible, the 747 from Hong Kong to Heathrow was very old, worn and dirty and
should have been retired long ago. Another thing I noticed was on both flights they make no effort to avoid
turbulence, just turn on the seat belt light and plough through. Very uncomfortable flights which puts a
downer on your holiday. We flew Singapore airlines last time and they change altitude or course to make the
flight more comfortable. Will not fly Cathay again.
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Cathay Pacific Airways Customer review : 2 July 2012 by A Al-Thani (Qatar) |
| Rating :10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We flew from Dubai to Hong Kong in Business Class on the 25th of June, it was an older A330 configured in
the now older fishbone seating which is excellent for the individual traveller, since we had young children.
The strongest point was the very high level of their cabin staff. Otherwise the seats where comfortable but
did show some age to them, the duvets where superb, the IFE was ok and the food seems to be the area
where Cathay can improve on. Truth I will always fly them when I can especially with their competitive prices
and very high standards!
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Cathay Pacific Airways Customer review : 2 July 2012 by Tan Weiyuan (China) |
| Rating :8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Just finished a return trip from Shanghai to Sydney via Hong Kong, the Shanghai to Hong Kong part is
operated by Dragonair and as always both airlines have maintained high standard of Hong Kong service in
every detail. The flight from SHA to HKG was delayed 30 minutes due to bad weather conditions in HKG, but I
had plenty of transit time in between, so no problem. I've ordered special low fat and low calorie meals
throughout and got served pretty well. The cabin crews were smiling and active in responding to passenger's
needs on time. The inflight entertainment system was amazing with abundant choices. During my return
flight from SYD to HKG, the system suddenly got stuck, the attendant quickly solved the problem for me.
Both CX flights (CX161 for inbound and CX138 for outbound) were still using old shell seats. But I found it
acceptable. I will certainly consider flying with Cathay Pacific again.
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Cathay Pacific Airways Customer review : 2 July 2012 by Tim Patrick (Hong Kong) |
| Rating :10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
HKG to SFO economy. Flight slightly delayed due to typhoon but boarded ok. Seats better than I remember
and TV very good throughout. Food served good taste and choice, drinks on demand. Very busy flight but
crew seemed unflappable. All in all very good Cathay service, efficient and capable.
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Cathay Pacific Airways Customer review : 29 June 2012 by A Tiong (Singapore) |
| Rating :3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Just came back on a trip to BKK with CX and I have to say I was a bit disappointed. I was travelling with my
wife and our 5-month old baby. We were give bassinet seats. However, the crew did not come and set up the
bassinet for us, and also did not give us any baby food. We were on MI 2 months ago to KCH, a much shorter
flight compared to BKK and the MI crew asked if we wanted a bassinet and also gave our baby 3 jars of baby
food.
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Cathay Pacific Airways Customer review : 29 June 2012 by B Hotchkies (USA) |
| Rating :2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Booked a flight from SFO-HKG in February for June 2012 departure. Had confirmed seats 49D and E for me
and spouse. On doing online check-in realized that seats had been changed to 32J and 34H. Called Customer
service - had to change plane at last minute. No two seats together now. Same problem with return flight at
the end of July but able to get that sorted out.
|
|
Cathay Pacific Airways Customer review : 26 June 2012 by T Zhou (Australia) |
| Rating :9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew from SYD-HKG on CX162. Take off was 20mins late but still arrived in HKG on time. Staff service was
good and friendly but it was strange how they served (meal service) the middle seats first and then served
the aisle and window seats 20 mins later. Food excellent, especially the meal before arrival into HKG. Studio
CX was awesome, latest videos available and it's nice how CX provide a laptop power port for every seat. I
don't know why people complain about the 'fixed shell' seats as it wasn't bad and i find it better than the
normal economy class seats. Would definitely fly them again.
|
|
Cathay Pacific Airways Customer review : 25 June 2012 by Matthew Wang (UK) |
| Rating :10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-HKG RTN outbound on the new 777-300ER. Check-in fast and friendly and headed straight to the lovely
CX lounge - warm and friendly staff meet you as you get out of the lift and a large space to relax, eat, watch
tv or work. A/C seat was fantastic - the best business class seat I have ever sat in - in fact its almost the
same as most airlines First Class! I chose a seat in the smaller front cabin and glad I did as the main
business cabin is very long, however as you are sat in a private cabin, it should be fine. Meals good, although
the service took a long time. Great IFE - again the best I've ever seen. Friendly crew. Returning on the early
flight meant I didn't have time for the lounge. 747 on the return and the original business class with
herringbone layout. Its still a good product to me - 6ft and thin, so the bed is great. When travelling along its
fine, but as a family might not be so great, but hey - always nice to have own space. Day service meant lots
of food and forced sleep with the blinds down after 4hrs but the service was good and again nice food and
the same wide choice of IFE. Love CX and there high levels of product offering and service.
|
|
Cathay Pacific Airways Customer review : 20 June 2012 by S De Leon (USA) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Roundtrip flight from Toronto to HKG then to Manila. I enjoyed their entertainment system with all
touchscreen options in front of me. Seats appear newer and acceptable. My aisle seat was a perfect choice.
No issues with overhead luggage compartment. Food was okay but could be better. Bathrooms are clean and
decent. Friendly and well groomed service crew. Will fly again.
|
|
Cathay Pacific Airways Customer review : 19 June 2012 by Lyn Armanasco (Australia) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew to London and back May/June Business class. Great service and can recommend this airline. Love the
fact that we were Fast Tracked through Heathrow. So worth the Business Class cost. Australia to Hong Kong
leg and back had less comfortable seating. Older planes maybe. Crew were great.
|
|
Cathay Pacific Airways Customer review : 19 June 2012 by L Holtz (New Zealand) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
AKL-HKG Economy Class. Staff service was absolutely fantastic. Couldn't be more helpful and friendly. Food
was great - best I've had in economy! Flight departed pretty much on time and arrived on time. The only
gripe is the terribly uncomfortable seat. No recline and no chance of a sleep on the 11 hour flight. This is the
only thing that lets them down which would have otherwise been a 10/10 rating.
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Cathay Pacific Airways Customer review : 18 June 2012 by E Lee (Singapore) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
SIN-HKG-SIN round trip on 7/6/12 and 12/6/12. Flew on 777s for both flights. Crew just pretty much did what they
have to do. Give out immigration cards, serve food and drinks, distribute headphones, that's it. Very average
service. Food was alright. Breakfast almost inedible, but dinner was pretty good. Seat was a little uncomfortable,
no footrest available.
|
|
Cathay Pacific Airways Customer review : 18 June 2012 by M Williams (Australia) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
CMB-HKG via Singapore on a 777 with regional Business product and then connected with A330 HKG-SYD. On the first
leg as the flight left at midnight I decided to get some sleep on the CMB-SIN leg and cannot comment on the food.
SIN-HKG breakfast was served which was good, cabin service exceptional crew addressed you by name. No AVOD on the
regional 777. Cathay really needs to upgrade seating on these regional aircraft . The cradle seats are not very
comfortable. HKG-SYD leg service was exceptional, food generally good and aircraft in immaculate condition. This
aircraft had the new business class product which is one of the best. I would have rated if it was just based on
the HKG SYD legs but had to take two points off due to the cradle seats on the regional sector. I noticed the
bathrooms were cleaned after each use.
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Cathay Pacific Airways Customer review : 18 June 2012 by Mark Muller (Australia) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Excellent inflight service with the best catering. The regional seats in economy are comfortable while the long
range seats have the advantage of no one reclining in front of you, but the leg room is limited as you cannot
stretch your legs out underneath the seat in front of you.
|
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Cathay Pacific Airways Customer review : 18 June 2012 by Udara Senevirathne (Sri Lanka) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
CMB-SIN-CMB. Check in and airport services were fine and efficient. The seats on B777-300 were excellent along with
their service. However the food was horrible especially as they did not serve hot beverages nor a salad. The
entertainment options could also be improved.
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Cathay Pacific Airways Customer review : 18 June 2012 by Matthew Wang (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR HKG - Terminal 3 checkin was easy, no queues and friendly staff, helped to re-seat us to be BSCT row with no
other family sharing in the same row. Seating on this new 777ER was good (I know a lot of travelers are not keen on
the recline setting, but its not the worst seat in Y out there). What makes UPfor the seat is the top notch IFE and
wonderful service. The crew offered so much help to me and my wife / splitting our meal service, little bits for
our baby boy and extra baby packs. HKG-TPE on a regional 777 - only 40 odd pax but the seat was much nicer, but the
IFE - on a 1hr hop its fine. TPE-HKG-LHR 747 aircraft and the bulkhead seemed best seats in Y cabin - plenty of
room, great service again from crew and the meals were good. Not as nice a ride as the 777 but still one the best
carriers out there.
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Cathay Pacific Airways Customer review : 15 June 2012 by Marian Bailey (Ireland) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-HKG-AKl return on 21/5/12 and 13/6/2012. I cannot fault the service provided, excellent food choices
continuous drinks and snacks offered. Seats were surprisingly comfortable in economy, ended up in a row with
3 seats to myself on all legs thanks to pre-booking seats.
|
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Cathay Pacific Airways Customer review : 14 June 2012 by Lulu Intan (USA) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We flew from Hong Kong to Jakarta. The flight service was excellent although the plane is old and need some
serious updating. Food is still inedible. We flew business class and the seat was horrible. I wish they would
use their newer plane 777 for this route.
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|
Cathay Pacific Airways Customer review : 14 June 2012 by Lulu Intan (USA) |
| Rating : 1/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Our family flew from JFK to Hongkong via Vancouver. We do this trip every year and alternate carriers
between Cathay and JAL. So far, we are not impressed with Cathay but this last trip would most probably be
our last Cathay trip. The service is horrible! Stewardess rammed my husband when he was feeding our four
year old daughter, ground crew lost our stroller in Hong Kong. One of the head stewards had to go down
himself and found the stroller for us after waiting at the gate for nearly 25 minutes. Instead of apologizing,
he went on and lecturing me about not telling crew that we needed it at the gate. This is despite the fact
that here are a huge tag that said pick up at cabin door! Food was inedible and we flew business class! I can
only imagine the kind of service on the economy class.
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Cathay Pacific Airways Customer review : 8 June 2012 by Michael Kwan (Canada) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew from Vancouver Canada to Bali. All was good except the seats on 777-300ER. Just horrible. They do not
recline. The seat only slides forward. For a long flight. It's the worst seat you can ever sit on. So forget about
taking a nap.
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Cathay Pacific Airways Customer review : 7 June 2012 by J Tung (UK) |
| Rating : 4/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-HKG-TPE return. Quality has dropped considerably over the past few years. LHR-HKG served by a very old
744. I managed to secure seats by doing online check-in (which was easy to use). Long queues and confusing
at LHR check-in. Very inefficient process and under staffed. It was still the old shell seat which is narrow and
very uncomfortable. Food was better than other airlines and the service on this leg above standard. Very
attentive and friendly. IFE was far too old and needs updating. Transit in Hong Kong airport was a joke. I
deliberately opted for a flight that gave me a 2 hour lay over at Hong Kong airport but the inefficient security
check meant that I, along with other passengers, almost missed the connecting flights. HKG-TPE on B747.
Medium load factor. Service minimum. Food provided was inedible. Returning flight TPE-HKG on a
B777-300ER. Newish plane and the shell seats worked well for short haul. Last leg HKG-LHR again on an old
B744. Shell seat was a nightmare for long haul. Cabin was very hot in the first hour of the journey. Food was
good as usual. Late night flight so I wasn't bothered about the IFE – the screen was small, resolution wasn't
great and the ear phone bad quality. Service reminded me of a low cost airlines – the crew rushed through
the meal service, no attention to detail, no interaction with passengers and some were not groomed. Big plus
of all journeys – all flights were on time.
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Cathay Pacific Airways Customer review : 6 June 2012 by J Bacallado (Spain) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
FRA-HKG-CEBU return. Very good product. Check-in easy and fast. Staff at airport and onboard very
professional and polite. Onboard seat very comfortable and private (for both old and new business product),
AVOD great selection of movies. Snacks between hours at the galley. Cabin crew the best among the Asian
carriers. All flights on time. Transfer and lounges in Hong Kong very comfortable, food service available.
Showers very clean and great design.
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|
Cathay Pacific Airways Customer review : 5 June 2012 by J Mandelbaum (USA) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Do not fly on the 777-300ER! I just came back from a round trip via Hong Kong on the 777-300ER and the
seats are the worst in the industry. The seats do not recline. Instead of a recline, the base of the seat slides
forward allowing all pressure to be applied to your lower back. Placing a pillow at the base of your lower back
does not help since the pillows are too small to be of any use. In addition, the seats do not have any
padding since they are hard plastic and cut to flex when you sit down. It would be nice if they did actually
flex. I was speaking to a flight attendant and his comment was that they would like to find the designer of
these seats and tie him/her into the seat and make them endure a long distance flight and see if they can
walk afterwards. The food was good and the staff were polite but that is all the kind words I can say. Even if
I have to pay more, I will fly all flights on another carrier!
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Cathay Pacific Airways Customer review : 5 June 2012 by M Chan (Canada) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
HKG-YVR. The flight was punctual and the flight time shorter then that of any other airline, very impressive.
The entertainment was sufficient. The food wad great, they even had vegetarian choices. The only thing to
complain about was the seats. There were not comfortable at all. The crew members performance were
excellent. Overall, I enjoyed my flight.
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