Cathay Pacific Airways Passenger Reviews and Customer Trip Reports

HKG to Taipei business class. Old style on the way out but attentive service and a great lunch. Newer herringbone on return, loads of space. Slight delay as sick pax removed from plane after moving off. Captain kept us up to date on the delay.

SYD-HKG-SYD. Premium Economy check-in signs well-posted (not the case in HKG - it is hidden next to staff check-in), quick and very friendly. Although Cathay advertise 'priority boarding', this isn't the case all the time. In some cases it is by row number and the people last to get called for boarding are row numbers 30 to 70 (Premium economy is rows 30 - 33 on A330). SYD departure 25 minutes late with no hot towel, instead once airborne we were given a wet (pre-packaged) antiseptic towel. No pre-take-off drinks on either leg, only well after take-off juices and water were offered. Meals ok, but only a minor improvement on economy, with all drinks in plastic cups, including wine. Although CX offer a 'variety of snacks', it didn't offer any clues on the menu to what they were. The only snacks offered by flight attendants between meals on both sectors were a packet of nuts. Seat comfort good, with good space between seats, however the 'footrest' offered on most seats a like trying to rest your legs on bike pedals, and because the axis to hold the footrest is directly in the middle, their is no room to move your feet about the foot-rest and you can't use the blanket to cover your feet. The cabin was only sometimes curtained from economy, and the toilets are in economy. So it is an economy plus product in some cases. Although it was overall a satisfactory experience, particularly for the sale price I got it for.

Aug 10, 2012. KUL to HKG. Travelled on 747-400 business class. Excellent flight all round. FA's very polished and attentive. IFE superb with CX. Catering was excellent. The three hour flight was too short in my opinion as I was enjoying myself too much. Lavatory just behind first class amazing; separate porcelain sink and very spacious. Very smooth flight. I haven't travelled CX for many years but would consider more extensive travel with them in future.

YYZ-HKG-PEK-HKG-YYZ. Check-in at Toronto a bit disappointing, check-in counters only opened at 10.15 but there was already a huge line up at 9.00. Afterwards, the boarding process was very smooth and a lot of ground personnel there to assist. Flight departed on time and arrived early. Connection at HKG was seamless. Check in at HKG once again took ages, but boarding was once again smooth as there were plenty of personnel. The new cabins are on the HKG-YYZ (vice versa) sectors and even though legroom was tight, the seat was still extremely comfortable and suitable for a 15 hour plane ride. Service on board was extremely good, plenty of snacks through out the flight, entertainment was excellent and one of the few Asian airlines that had cabin crew with good English. Not a perfect experience, but was far from being bad.

SYD-HKG-LHR. In reply to previous review, in compensation for the outbound journey, I was upgraded to business for the HKG-LHR sector inbound. Business seat in B744 was fantastic, contrary to other reviews, I didn't find the herringbone seating narrow and managed a solid 6 hours sleep. SYD ground crew and lounge staff in HGK excellent. Although being upgraded was nice, I still cannot recommend CX due to the outbound dramas.

Flew LHR-HKG-SYD economy. A major error on behalf of CX resulted in me travelling through to HKG without a valid ticket. I was off loaded the SYD bound flight and made to wait another 12 hours for the next connecting SYD flight. Ground staff were rude and no compensation offered at the airport for the mistake and extended delay. To add insult to injury, I was told in order to fly on the next flight I was required to pay the full published economy fare of $AUD10,100. After an hour and a half of negotiating, I managed to board the full flight to Sydney. Cabin crew on LHR-HKG leg attentive and helpful, the older style shell seats on the B744 I found to be quite comfortable even at 6'1. HKG-SYD leg in new economy, entertainment screen fantastic, seat nice recline, but found the seat to sit quite high and tray table to sit quite low. Crew on this leg disinterested. Overall was insulted by the way CX handled this situation and whilst I was eventually compensated, however, I am not convinced that this situation will not occur again to some other passenger.

Check-in lady at LHR was miserable. Flew LHR to HKG so 12 hour flight. Seats were the worst thing because they don't recline and just pitch, so you loose all your leg room. I'm only 5"8 but had to put mine in the aisle and could not sleep as a result. Had terrible back pain for the following week after arrival.

June 20, 2012 - Toronto to Taipei via Hong Kong. Toronto to Hong Kong flight took off on-time, cabin preparation for bassinets and meal service prepared promptly. Food served was delicious, a little small, but made up with extensive snack offerings. Some turbulence but the crew conducted a seatbelt check each time. The turbulence got worse when we were nearing Hong Kong, but the crew still did the inflight shop service around the cabin. Attentive crew with excellent English skills. Flight landed early by an hour. Staff showed us to the transfer point and took us to the Wing lounge, which was scheduled to open at 5.30am, and let us in, which was full of staff preparing for the opening. Flight to Taipei took off 5 minutes late for the hour and 35 minute ride to Taipei. Breakfast served right after take off, still a little small, but was ok due to the previous breakfast served on the inbound flight. About halfway throughout the flight we came through some severe turbulence, the captain suddenly announced for the crew to prepare the cabin for landing and the flight landed 15 minutes early in Taipei. Overall experience in the new Business class seats on both legs of the flights were very nice. The seats were very comfortable and acted well as the space. Plenty of room and storage as well as an excellent staff and ground crew.

MXP-HKG-SIN-HKG-MXP in Business class. Check-in was quick and efficient but lounge in MXP is not very inspiring. On board coat taken and service was rather pleasant but not outstanding. Food served was good and the new seat is great and allows for sleep. Transit in HKG was efficient and quick and lounge was nice. Slept on the flight to SIN but had a good breakfast served from a friendly crew. Bag was out quickly in SIN. Return check-in was quick and lounge was nice. Flight was on an old A330 but seats were comfortable and food and service was very good. However the IFE screen was pathetic and fuzzy. Connection in HKG was a tight 45min but I made it without any problems. However my bag did not which was very annoying. If they sell a short connection not only the passenger but also the baggage should make the connection. Return flight to MXP was good and I slept most of the time. Breakfast was again good and plentiful. All flights arrived on time and if not for the lost baggage I would give CX 5 stars.

Decent sized, comfortable seats. Food was very good for the price, there was variety, and it came often. However, for the price (slightly more expensive than others that I have been happy with) I thought the service fairly poor. I felt like my requests for drinks and snacks was annoying to them. I am paying for service - throughout the flight, whenever I want it. I did not feel like I could do this. When I did pluck up the nerve to ask for another wine it took a very long time. Obviously staff were saving their good behaviour for business class. Not good enough.

I would love to be able to review the premium economy seat but having paid for it, I was told there was a plane change and the new plane had no premium economy, so I was bumped down to economy. I never fly economy, having been a member of Cathay Pacific's frequent flyer program for over 12 years, you would think they knew that. The problem with flying premium economy on Cathay Pacific, is that they have very few planes that have the 4 class seat plan, so if there are any problems, you will be flying in economy. As I have a back problem and my wife was pregnant, I would never have chosen Cathay Pacific if I thought there was a possibility of having to fly in economy!

JFK-HKG-TPE, upgraded to premium economy for JFK-HKG leg. PE seats are better than normal Economy seats (though the new ones aren't bad either). I was able to recline and stretch my legs forward enough that I could sleep very well, almost 45 degrees back. Not quite a bed, but almost there. My flight to Taipei was cancelled because of a typhoon and CX kindly put me into a 5-star hotel in Hong Kong, gave me money for dinner and booked me on the first flight out of Hong Kong which meant only a 10 hour delay. CX staff were courteous, extremely helpful and professional and I will definitely fly them again.

HKG-ORD in first. Only six seats in cabin of 777 with three crew. Staff friendly and very attentive. Could not fault food or drink quality or service. AVOD had large selection. Whole experience faultless. Have already rebooked with Cathay on the same route.

We flew return from Perth to HKG. Overall the experience was definitely not the best. Limited interaction from cabin crew. At times they were no where to be seen. Meal services were odd, 1st meal served just after take off and the 2nd meal not long before landing and it seemed to be rushed to get everything packed up in time. The audio visual system was hard to use. The buttons on the remote had been well overused and needed to be pressed with such force to get it to respond. The system also crashed and needed to be reset. Lastly the seats were hard and the recline function was odd as the seat only moved forward without the backrest moving. We booked these tickets when Cathay Pacific were having a sale. If we had paid full price for these economy tickets our dissatisfaction would have been greater.

Flew KIX-HKG-CGK roundtrip in July. Two legs were on B777-300 in regional configuration, one was on A330-200 in regional configuration, and one was on B747-400 in long-haul configuration. Seat pitch was extremely tight in all cases, but the "slide-forward" shell seats on the B747-400 felt a million times more uncomfortable, because the choice was to either sit bolt upright on a rock-hard seat or slide forward and feel your kneecaps getting crushed. Cabin crew were polite and friendly in comparison to American cabin crew, however when compared to cabin crew on other Asian airlines they came across as pathetically insincere and uncaring. All four planes were worn and old-looking, the inflight entertainment system was unimpressive, and the quantity of food served was very small. My special meals turned out fine in terms of taste, but my partner's "low-sodium" meals were heavily salted on all four flights. He ended up going hungry until landing.

San Francisco to Hong Kong business class. Check in and lounge easy and pleasant. Boarded quickly and new seat configuration is excellent. Completely flat bed and fantastic food. Service fast and friendly. Cathay at its best. Bags off in ten minutes after landing.

MEL-HKL-MXP. There were many nice things about these long flights. The food was fine and the entertainment options were good. But, as many have said, the seats are a nightmare and they're completely unsuitable for long haul flights. The limited leg room was made even more limited by the base sliding forward. This also made it very uncomfortable at the base of the spine. Until these seats are changed (and I've heard this will eventually happen), I can't recommend CX for long haul flights.

Flew from Amsterdam back to Hong Kong on a 11 hour flight. The food was well improved from the last time I traveled on Cathay. Seats were a tad uncomfortable, since I was travelling on an old plane however it was still tolerable. Staff were kind and very welcoming, always having a smile on their face. The entertainment was excellent, managed to keep me awake for the whole 11 hours! They have a whole load of different TV Series and Movies in the Entertainment System, as well as games and music! Overall it was a pleasant flight, food was excellent, staff were welcoming and the entertainment was at its best.

Flight from Cairns to HKG. No greeting, no personal service. Staff did not connect once to me. No use of my name. Handed out the menu, did not take an order. Handed out hot towel and did not collect towel or menu during the flight. Dinner was a tray service with dirty entree dishes left on tray during main meal which was very poor. Main meals came out on a trolley and I was lucky my choice was there. At no time during a 7 hour flight did the crew talk to me except when necessary, however they did respond to requests but without conversation. Crew was almost running up and down the aisle between the two service centres without looking at passengers at all. Not a relaxing flight. Upside was the entertainment system which was up to date and extensive. Overall I would say that this business class was a good economy product, or premium economy at best but definitely nowhere near what a business class service should be. I will be flying south to connect with Asiana in future.

Hong Kong to Paris, fast check in, swift boarding and an overall wonderful ground experience. Welcomed with a smile at the door, found my way to my seat 37 K. The seat was hard and didn't recline, however, the flight attendants were very nice. Thumbs up for the service! Overall a very good experience. Inflight entertainment was great.

We were stranded by the recent typhoon, the delay unavoidable. The problem started when we had to be rebooked, there were two computer terminals to handle the rebooking of thousands of stranded travellers. Staff were indifferent to travellers problems, management were apathetic, and communication was nil. I thought travelling with this airline would be a good experience, and was amazed at the terrible customer service provided.

I have been a very loyal customer to Cathay Pacific and was very disappointed with the inflight service delivered on my flight back to Auckland on 14 July. Not being greeted and welcomed, the crew seemed to just do what was required. Surly attitude, no smiles, minimal interaction, robotic service and inattentive. As it was a full flight, it would have been unfair to expect a perfect experience. But what I had was far below standard, and not a reflection of a 5 star airline.

We are on a round the world trip and we are on our second to last flight in an accumulation of over 100 hours of flying. The experience that we have had during the Vicente typhoon has been appalling. We realise that typhoons are unavoidable and flights will be affected but having spent the last 24 hours in Hong Kong airport waiting to fly to Sydney, the service that we have received from staff has been the worst ever. No one tells us what is happening, no one is interested in giving advice and we just wander around trying to sort ourselves out, along with 100's of other stranded passengers. I write this sitting at a departure gate waiting to leave on a 7pm flight and it is now 7.30pm. No one is here to explain the delay. The pilots and crew are on board. Passengers are kept in the dark.

LHR-HKG-PNH. Done this route 3 times now. Check in staff helpful. Service on board was fantastic. The young FA came round regularly with coffee. Food was tasty. Evening flight so dinner and breakfast served. Spoilt for choice with IFE. Movies both Chines and American. Dragonair on the second leg of the trip was also very good. Very friendly FA's. Lunch served on this short 2.15 flight. Superb service. Would recommend.

Just returned from HKG to London leaving at midnight. We had a very late dinner which was I think a result of bad planning as the food when it arrived was quite possibly the worst I have had. The beef dish consisted of two pieces of beef in a bed of dried up rice. One little roll and one tiny pot of ice cream. Dinner? I don't think so. Also being tapped on my arm waking me out of a deep sleep to enquire whether I wanted breakfast was not helpful. The major issue however are the films. Unfortunately I have to go to HKG quite a lot and their flight times fit in with my schedule leaving me with few options, my main issue with CP is their 'selection' of banal in light entertainment suitable only for the 14-16 year age group. Altogether a dreadful combo.

My husband and I recently flew 4 sectors with Cathay SYD-HKG, HKG-ROM, Milan-HKG, HKG-SYD. The check in for all was friendly, quick and efficient and the planes left on time. The one main problem were the uncomfortable shell seats on every flight. Sliding forward is not reclining and the seat padding is very thin. Also, when you slide down the headrest doesn't move with you, so there is no head support or padding at all. The food service was inefficient and disorganised, and on one leg they left it extremely close to landing time and the crew were running around stressed and rushing people. On 2 flights we were given no choice as they had run out of certain meals. We found the meals just adequate with very basic and few items, in saying that the flavour was fine. Once meals were over there was not much of a presence of staff wandering around. The toilets weren't cleaned throughout the flight and I had to ask for this to be done as they were in a bad state. I notice that the majority of reviews for Business Class are positive - it is a very different story in Economy.

CX755 Hong Kong to Bangkok, a very pleasant 2 hour plus flight to Bangkok from Hong Kong. Left a touch late, but arrived bang time. Food for economy very good, the IFE AVOD was excellent. Seat very comfortable with adequate pitch given the flight duration. Cabin service by FA's very good, plenty of smile's and nothing was too much bother. Overall a very pleasant trip.

June 20, 2012 - Toronto to Taipei via Hong Kong, the Toronto to Hong Kong flight took off on-time, cabin preparation for bassinets and meal service prepared promptly. Food served was excellent and delicious, a little small, but made up by the extensive snack offerings. Some turbulence but the crew conducted a seatbelt check each time. The turbulence got worse when we were nearing Hong Kong, but the crew still did the inflight shop service around the cabin. Very attentive crew with excellent English skills. Flight landed early by at least an hour. The staff showed us to the transfer point and took us to the Wing lounge, which was scheduled to open at 5.30am, and let us in, which was already full of staff preparing for the opening. Flight to Taipei took off 5 minutes late for the hour and 35 minute ride to Taipei. Breakfast was served right after take off, still a little small, but was ok due to the previous breakfast served on the inbound flight. About halfway throughout the flight we came through some severe turbulence, the captain suddenly announced for the crew to prepare the cabin for landing and the flight landed 15 minutes early in Taipei. Overall experience in the new Business class seats on both legs of the flights were very nice. The seats were very comfortable and acted well as the space. Plenty of room and storage as well as an excellent staff and ground crew.

Flew FRA to HKG, long check in line at FRA. Why can't the ground staff open another check in counter? Swift boarding. Water dripped from the overhead compartment. The seat was the horrible shell seat that slides forward instead of reclining. Excellent food. Crew was ok but one of them told me impatiently to get the sprite can I ordered off the tray because she "had stuff to do" Amazing AVOD. Cathay Pacific is not my top choice now, but it still can be tolerable.

I've been a long time Singapore Airlines traveller as I'm based in Singapore at the moment. I recently flew CX from Singapore to New York, due mainly to the significant business class pricing difference between Singapore and Cathay. In fact it was so different (SQ being significantly higher) I called the airline to check if it was a mistake or not. Cathay I must say was very impressive. The new business class from Hong Kong to New York far exceed my expectation in all levels. The seat was comfortable, private, adjustable in so many ways and quiet. The service was genuine, friendly and professional. The food was excellent. I fly almost every week and I never write reviews but Cathay deserves significant credit for this great product and a reasonably good price. Of all the airlines I travel this was the best Business Class there is right now. My only down side was the impolite check in at New York on our return flight, but you come to except that in the US I guess.

Flew ICN to HKG to SYD return. I can't really find fault with the overall product, except that the entertainment on the flights between ICN and HKG was the old style where you need to wait for the movies to start etc, which didn't really bother me. The flights were all on time; the service was efficient and friendly, the planes were clean and comfortable, the food and drinks were very nice; and the entertainment on the long-haul flights had plenty to choose from.

Travelling from HKG to TPE. All seats can recline now and the touch screen was marvellous. Much better than the remote control. The breakfast was bread with hot cheese inside. But the return trip was disappointing. Sat in row 30, my legs can barely move and the shell seats were awful.

We flew DEL-HKG-SFO and back as a family - 2 adults 1 child and 1 infant in lap. Bulkhead seats and bassinet for infant as well as special meals reserved in advance. Aircraft on DEL-HKG sector was new while that on HKG-SFO was old 747. Ground staff at all airports as well as service on all flights was excellent. Bassinet was put up by air hostesses as soon as seat belt sign was switched off after take off - were very good and spacious for our 20 month old girl. Special meals were first confirmed on board and then served in advance (before normal meals) - menu cards were given to all passengers for their choice of meals. Funny thing was ice cream was not included in special meals but they gave it on request in segments where flights were not full or had spare. Seats were not reclining on all flights but sleep quality was not any different than on other long haul flights undertaken by us on airlines with reclining seats. Not sure if bulkhead seating had a role in that. Inflight entertainment system was excellent with a wide selection of movies. Power option for smartphone or other electronic devices available on each seat on all segments. Lavatories cleaned periodically in flight by air hostesses. Ones on HKG-SFO (747) sector were small and difficult to handle if one accompanies kids inside. Response to requests was prompt. No problem in locating crew even when lights switched off. Overall quite satisfactory - would definitely fly again.

Flew from Singapore to Hong Kong. Flight was punctual. Check in was fast. However, planes were a little old. Seats were extremely uncomfortable and do not recline. There is no foot rest. Meals were edible but not great. Cabin crew did pretty much what they are suppose to do. Selling duty free and serving meals. Drinks were only offered during meal time and plain water served moments before landing. IFE were horrible with really low resolution screens and very limited entertainment. Movies were the same on my returning flight. Was expecting better but the experience was just average.

I have flown many times from LAX-Hong Kong both in economy and business class. On my last flight to/from Hong Kong in economy, they now have new seats that do not recline! Instead it slouches forward so that you have less leg room and hurts your lower back. As a result you cannot sleep or rest comfortably for a 14 hour flight! Horrible seat design. In addition, the cabin was noisy and the service was poor compared to in the past. Every time I requested water, I would have to ask the flight attendant 2-3 times. One of the times I was fed up after 30 minutes of waiting and just got it myself. Overall price might be lower than other options but not worth it for the uncomfortable seats and bad service.

SIN-HKG on CX650 on a Friday, HKG-SIN on CX715 on a Tuesday. SIN-HKG used an old 777-200, and the age really showed both outside and inside the aircraft. The seats were the old reclining type however, which was a good thing because I heard about how terrible the new fixed-shell seats were. IFE was not AVOD. Breakfast was superb. HKG-SIN was on a retrofitted 747-400, with fixed-shell seats. I now know why people complain about it - when you "recline", the seat bottom moves forward, and my knees bang against the seat back in front of me. Uncomfortable, especially if you are tall. Did not recline at all throughout the whole flight. As others have said in the reviews, good if you wish to stay awake, terrible if you wish to recline and snooze. Food was decent (with Haagen Dazs ice-cream!) and IFE was excellent.

July 3rd 2012, the second leg of our flight to Brisbane from Dubai. After a one week stop over in Hong Kong we flew on another also older A330 this one badly needing refitting of the interior also business class and also the now older fishbone configuration. Cabin staff top notch, we had requested Muslim meals which were ok, the IFE was ok though it did break down and had to be reset several times.

The worst thing if you are over 180cm are the seats, there is no other way to sit on them than straight upright, for the trip AKL-HKG-FRA. The food is very average and after 2 half glasses of wine (the cheapest South African you can find in a NZ shop) I have been told to drink water instead. Flights were on time and some of the crew were reasonable friendly. Inflight entertainment is ok but well below others and you get permanent ads.

Flew from LAX to HKG in business class. Outstanding service, comfortable seats and just an overall great experience. I will not fly any other carrier to HKG ever again! Cathay is efficient and dedicated to quality. Only complaint would be that I wish they did more drink service and did not serve last meal so close to landing time.

The seats are absolutely terrible, the 747 from Hong Kong to Heathrow was very old, worn and dirty and should have been retired long ago. Another thing I noticed was on both flights they make no effort to avoid turbulence, just turn on the seat belt light and plough through. Very uncomfortable flights which puts a downer on your holiday. We flew Singapore airlines last time and they change altitude or course to make the flight more comfortable. Will not fly Cathay again.

We flew from Dubai to Hong Kong in Business Class on the 25th of June, it was an older A330 configured in the now older fishbone seating which is excellent for the individual traveller, since we had young children. The strongest point was the very high level of their cabin staff. Otherwise the seats where comfortable but did show some age to them, the duvets where superb, the IFE was ok and the food seems to be the area where Cathay can improve on. Truth I will always fly them when I can especially with their competitive prices and very high standards!

Just finished a return trip from Shanghai to Sydney via Hong Kong, the Shanghai to Hong Kong part is operated by Dragonair and as always both airlines have maintained high standard of Hong Kong service in every detail. The flight from SHA to HKG was delayed 30 minutes due to bad weather conditions in HKG, but I had plenty of transit time in between, so no problem. I've ordered special low fat and low calorie meals throughout and got served pretty well. The cabin crews were smiling and active in responding to passenger's needs on time. The inflight entertainment system was amazing with abundant choices. During my return flight from SYD to HKG, the system suddenly got stuck, the attendant quickly solved the problem for me. Both CX flights (CX161 for inbound and CX138 for outbound) were still using old shell seats. But I found it acceptable. I will certainly consider flying with Cathay Pacific again.

HKG to SFO economy. Flight slightly delayed due to typhoon but boarded ok. Seats better than I remember and TV very good throughout. Food served good taste and choice, drinks on demand. Very busy flight but crew seemed unflappable. All in all very good Cathay service, efficient and capable.

Just came back on a trip to BKK with CX and I have to say I was a bit disappointed. I was travelling with my wife and our 5-month old baby. We were give bassinet seats. However, the crew did not come and set up the bassinet for us, and also did not give us any baby food. We were on MI 2 months ago to KCH, a much shorter flight compared to BKK and the MI crew asked if we wanted a bassinet and also gave our baby 3 jars of baby food.

Booked a flight from SFO-HKG in February for June 2012 departure. Had confirmed seats 49D and E for me and spouse. On doing online check-in realized that seats had been changed to 32J and 34H. Called Customer service - had to change plane at last minute. No two seats together now. Same problem with return flight at the end of July but able to get that sorted out.

Flew from SYD-HKG on CX162. Take off was 20mins late but still arrived in HKG on time. Staff service was good and friendly but it was strange how they served (meal service) the middle seats first and then served the aisle and window seats 20 mins later. Food excellent, especially the meal before arrival into HKG. Studio CX was awesome, latest videos available and it's nice how CX provide a laptop power port for every seat. I don't know why people complain about the 'fixed shell' seats as it wasn't bad and i find it better than the normal economy class seats. Would definitely fly them again.

LHR-HKG RTN outbound on the new 777-300ER. Check-in fast and friendly and headed straight to the lovely CX lounge - warm and friendly staff meet you as you get out of the lift and a large space to relax, eat, watch tv or work. A/C seat was fantastic - the best business class seat I have ever sat in - in fact its almost the same as most airlines First Class! I chose a seat in the smaller front cabin and glad I did as the main business cabin is very long, however as you are sat in a private cabin, it should be fine. Meals good, although the service took a long time. Great IFE - again the best I've ever seen. Friendly crew. Returning on the early flight meant I didn't have time for the lounge. 747 on the return and the original business class with herringbone layout. Its still a good product to me - 6ft and thin, so the bed is great. When travelling along its fine, but as a family might not be so great, but hey - always nice to have own space. Day service meant lots of food and forced sleep with the blinds down after 4hrs but the service was good and again nice food and the same wide choice of IFE. Love CX and there high levels of product offering and service.

Roundtrip flight from Toronto to HKG then to Manila. I enjoyed their entertainment system with all touchscreen options in front of me. Seats appear newer and acceptable. My aisle seat was a perfect choice. No issues with overhead luggage compartment. Food was okay but could be better. Bathrooms are clean and decent. Friendly and well groomed service crew. Will fly again.

Flew to London and back May/June Business class. Great service and can recommend this airline. Love the fact that we were Fast Tracked through Heathrow. So worth the Business Class cost. Australia to Hong Kong leg and back had less comfortable seating. Older planes maybe. Crew were great.

AKL-HKG Economy Class. Staff service was absolutely fantastic. Couldn't be more helpful and friendly. Food was great - best I've had in economy! Flight departed pretty much on time and arrived on time. The only gripe is the terribly uncomfortable seat. No recline and no chance of a sleep on the 11 hour flight. This is the only thing that lets them down which would have otherwise been a 10/10 rating.

SIN-HKG-SIN round trip on 7/6/12 and 12/6/12. Flew on 777s for both flights. Crew just pretty much did what they have to do. Give out immigration cards, serve food and drinks, distribute headphones, that's it. Very average service. Food was alright. Breakfast almost inedible, but dinner was pretty good. Seat was a little uncomfortable, no footrest available.

CMB-HKG via Singapore on a 777 with regional Business product and then connected with A330 HKG-SYD. On the first leg as the flight left at midnight I decided to get some sleep on the CMB-SIN leg and cannot comment on the food. SIN-HKG breakfast was served which was good, cabin service exceptional crew addressed you by name. No AVOD on the regional 777. Cathay really needs to upgrade seating on these regional aircraft . The cradle seats are not very comfortable. HKG-SYD leg service was exceptional, food generally good and aircraft in immaculate condition. This aircraft had the new business class product which is one of the best. I would have rated if it was just based on the HKG SYD legs but had to take two points off due to the cradle seats on the regional sector. I noticed the bathrooms were cleaned after each use.

Excellent inflight service with the best catering. The regional seats in economy are comfortable while the long range seats have the advantage of no one reclining in front of you, but the leg room is limited as you cannot stretch your legs out underneath the seat in front of you.

CMB-SIN-CMB. Check in and airport services were fine and efficient. The seats on B777-300 were excellent along with their service. However the food was horrible especially as they did not serve hot beverages nor a salad. The entertainment options could also be improved.

LHR HKG - Terminal 3 checkin was easy, no queues and friendly staff, helped to re-seat us to be BSCT row with no other family sharing in the same row. Seating on this new 777ER was good (I know a lot of travelers are not keen on the recline setting, but its not the worst seat in Y out there). What makes UPfor the seat is the top notch IFE and wonderful service. The crew offered so much help to me and my wife / splitting our meal service, little bits for our baby boy and extra baby packs. HKG-TPE on a regional 777 - only 40 odd pax but the seat was much nicer, but the IFE - on a 1hr hop its fine. TPE-HKG-LHR 747 aircraft and the bulkhead seemed best seats in Y cabin - plenty of room, great service again from crew and the meals were good. Not as nice a ride as the 777 but still one the best carriers out there.

LHR-HKG-AKl return on 21/5/12 and 13/6/2012. I cannot fault the service provided, excellent food choices continuous drinks and snacks offered. Seats were surprisingly comfortable in economy, ended up in a row with 3 seats to myself on all legs thanks to pre-booking seats.

We flew from Hong Kong to Jakarta. The flight service was excellent although the plane is old and need some serious updating. Food is still inedible. We flew business class and the seat was horrible. I wish they would use their newer plane 777 for this route.

Our family flew from JFK to Hongkong via Vancouver. We do this trip every year and alternate carriers between Cathay and JAL. So far, we are not impressed with Cathay but this last trip would most probably be our last Cathay trip. The service is horrible! Stewardess rammed my husband when he was feeding our four year old daughter, ground crew lost our stroller in Hong Kong. One of the head stewards had to go down himself and found the stroller for us after waiting at the gate for nearly 25 minutes. Instead of apologizing, he went on and lecturing me about not telling crew that we needed it at the gate. This is despite the fact that here are a huge tag that said pick up at cabin door! Food was inedible and we flew business class! I can only imagine the kind of service on the economy class.

Flew from Vancouver Canada to Bali. All was good except the seats on 777-300ER. Just horrible. They do not recline. The seat only slides forward. For a long flight. It's the worst seat you can ever sit on. So forget about taking a nap.

LHR-HKG-TPE return. Quality has dropped considerably over the past few years. LHR-HKG served by a very old 744. I managed to secure seats by doing online check-in (which was easy to use). Long queues and confusing at LHR check-in. Very inefficient process and under staffed. It was still the old shell seat which is narrow and very uncomfortable. Food was better than other airlines and the service on this leg above standard. Very attentive and friendly. IFE was far too old and needs updating. Transit in Hong Kong airport was a joke. I deliberately opted for a flight that gave me a 2 hour lay over at Hong Kong airport but the inefficient security check meant that I, along with other passengers, almost missed the connecting flights. HKG-TPE on B747. Medium load factor. Service minimum. Food provided was inedible. Returning flight TPE-HKG on a B777-300ER. Newish plane and the shell seats worked well for short haul. Last leg HKG-LHR again on an old B744. Shell seat was a nightmare for long haul. Cabin was very hot in the first hour of the journey. Food was good as usual. Late night flight so I wasn't bothered about the IFE – the screen was small, resolution wasn't great and the ear phone bad quality. Service reminded me of a low cost airlines – the crew rushed through the meal service, no attention to detail, no interaction with passengers and some were not groomed. Big plus of all journeys – all flights were on time.

FRA-HKG-CEBU return. Very good product. Check-in easy and fast. Staff at airport and onboard very professional and polite. Onboard seat very comfortable and private (for both old and new business product), AVOD great selection of movies. Snacks between hours at the galley. Cabin crew the best among the Asian carriers. All flights on time. Transfer and lounges in Hong Kong very comfortable, food service available. Showers very clean and great design.

Do not fly on the 777-300ER! I just came back from a round trip via Hong Kong on the 777-300ER and the seats are the worst in the industry. The seats do not recline. Instead of a recline, the base of the seat slides forward allowing all pressure to be applied to your lower back. Placing a pillow at the base of your lower back does not help since the pillows are too small to be of any use. In addition, the seats do not have any padding since they are hard plastic and cut to flex when you sit down. It would be nice if they did actually flex. I was speaking to a flight attendant and his comment was that they would like to find the designer of these seats and tie him/her into the seat and make them endure a long distance flight and see if they can walk afterwards. The food was good and the staff were polite but that is all the kind words I can say. Even if I have to pay more, I will fly all flights on another carrier!

HKG-YVR. The flight was punctual and the flight time shorter then that of any other airline, very impressive. The entertainment was sufficient. The food wad great, they even had vegetarian choices. The only thing to complain about was the seats. There were not comfortable at all. The crew members performance were excellent. Overall, I enjoyed my flight.

 
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