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Cathay Pacific Airways Passenger Reviews and Customer Trip Reports



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Cathay Pacific Airways Customer review :  28 July 2014 by Barry Miles    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne - Hong Kong - Frankfurt and return. Melbourne lounge dreadful - cramped, viewless and poor food. Boarding chaotic, especially in Hong Kong. Inflight service inconsistent - it seems business passengers are serviced last? The entire right hand side of the business class cabin was not offered bread during the meal service, yet we all watched the basket being carried up and down the other aisle. Food not that good either - although of higher quality out of Melbourne and Frankfurt than Hong Kong. Requests for items (pillows, drinks) required 2-3 times. They ran out of my preferred meal choice on both legs "we did not expect Caucasians to order it" said my flight attendant. Seat impossible to get comfortable on. I am only 172cm tall and 70kg, but could not get a comfortable position. Odd padding sections on the seats and the very narrow foot well when sleeping filled me with regret that I had allowed myself to be talked into flying Cathay by my partner, and not chosen to fly Singapore Airlines where you can stretch out and get proper service (in my view, Singapore Airlines economy service is better than the Cathay business service).



Cathay Pacific Airways Customer review :  23 July 2014 by S Howard    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cebu to HK to London. I had to wait for 20 minutes before I could check in even though I was travelling business class, Marco Polo always get priority and there was no dedicated Marco Polo check in as it is shared. Lounge at Cebu is OK but very limited in choice of food and drinks. Left on time and arrived on time, crew was the best I have ever experienced on Cebu to HK and vice versa. Arrived on time and boarded my flight to London, the crew was very good as usual, however, again no vegetarian choice, luckily I was not hungry. Film selection is a little poor this time, hopefully next time it will be better.



Cathay Pacific Airways Customer review :  23 July 2014 by Siauw Steve    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-HKG-CGK. CGK-HKG on regional A330-300. Up-to-date touch screen IFE. New and fresh regional cabin. Smooth take- off and landing. Food is a bit disappointing in volume and taste. Choice of drinks is also limited but acceptable. HKG-CGK on older regional B777-300. IFE is up-to-date with touch-screen function, but fixed-shell economy seat a bit uncomfortable. Cabin crew should reduce their volume if they want to have some chit chat around the galley or at the very back of the plane so they do not disturb resting passengers.



Cathay Pacific Airways Customer review :  23 July 2014 by Tan Alex    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX 521 from Tokyo Narita to Hong Kong and CX 659 from Hong Kong to Singapore. Both trips were on the B777-300ER. Seats on these planes were so much better than the shell seats. They were the new ones used on the long haul routes. The touch screen PTVs were really sensitive, which was good as compared to those on the old systems of the 777-300 and A330-300, as they hanged a couple of times when I used them. However, not all was good. CX 521 was delayed for 2 hours because of bad weather at Hong Kong. We were only given a 500yen food voucher which was equivalent to 6 Singapore dollars. Anyway, we were served coffee and tea from Tokyo to Hong Kong which really surprised me since they didn't do that for the Singapore to Hong Kong leg as well as the Hong Kong to Tokyo one. Service was a hit-and-miss affair, but the staff were generally very polite, with a few exceptions. The overnight "meals" offered on all Cathay Pacific regional red-eye flights: CX 659 was a red-eye flight and we were not offered any hot meals. We were only given a paper box which contained a muffin, fruits, a biscuit, and an egg bun accompanied by a pack of lemon tea. I get that some passengers want to get some rest, but they should have at least served hot meals to those who were awake. Nevertheless, the flights were good because of the comfortable seats.



Cathay Pacific Airways Customer review :  23 July 2014 by Tan Alex    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Maybe I was expecting too much from a regional flight. I was on CX 716 from Singapore to Hong Kong on 14th July. The economy class seats were the notorious shell seats and it was extremely uncomfortable. There was no lumbar support and the seat back was really hard. There was also no foot rest. In addition, amenity kits and menus were not given out to us. What's worse was that when we boarded the flight, not every seat had blankets and pillows on them and they were only available upon request and the entire process of passengers settling down into their seats was extremely chaotic as several passengers started requesting blankets and pillows from the cabin crew during pushback and the cabin crew were hurrying back and forth just to hand them the blankets and pillows. The food portions were also pretty small and I was still famished even after the meal service. The cutlery provided was also made of cheap plastic and not metal unlike on some other airlines. We were also not served tea or coffee throughout the flight. The cabin crew were in a rush to collect the meal trays from the passengers and when the pilot came on the speaker and requested for the cabin crew to take their seats for landing, they did not even conduct a safety check for us such as making sure our seat belts were fastened, window shades were lifted and hand carry items were placed under the seat in front of us. The only positive on my outbound journey from Singapore to Tokyo was that the cabin crew were really friendly and were always smiling. My inbound journey on CX was much better. I'll post a review on it after this.



Cathay Pacific Airways Customer review :  23 July 2014 by J Egan    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-HKG codeshared as an NZ booking. The A340 has the slide down seats that many hate but I love. Great lumbar support and it doesn't matter if the persons in front/behind want to eat, sleep or whatever. Lunch was very good; arrival snack was good. All services were nice and efficient. Between NZ and CX I'd pick CX operated flights every time!



Cathay Pacific Airways Customer review :  21 July 2014 by Bryce Diaz    (Philippines)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Manila, flight CX903 operated by a Boeing 777-300ER (77A), First Class Configuration. Premium Economy Class had large PTV screens but meal service was the same as Economy although it was priority boarding and check- in. We were actually upgraded round-trip because of Marco Polo Club. The IFE did not have movies but it had TV shows. I asked the cabin crew for some playing cards and they gave me 2 packs.



Cathay Pacific Airways Customer review :  18 July 2014 by Chia Ty    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

17/7/14, CX659, HKG-SIN. Sparkling new B777-300ER aircraft, registration B-KQO, hardly over a week in service. This was the aircraft's 8th flight. Got these 4 flights at S$660 so its the best value for money. Transited in HKG from CX500 and had a 3hr layover. Boarding was late by 15 minutes and had no seating order, all economy passengers just boarded at the same time. Full flight. The plane had a new fresh cabin smell, with the latest seats and AVOD entertainment. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music, with new mandopop albums available. Inflight service was conducted but there was barely any 'proper' service. Due to the midnight flight, we were given a snack box containing cold food. Terrible offering. A box of iced lemon tea was given. Service was by request after that and I got a gin and tonic on request. Trays of water were carried out twice. I feel CX should at least offer a proper meal tray for being a 5 star airline, not a snack box. At least people have the option whether they want to eat supper or skip it.



Cathay Pacific Airways Customer review :  18 July 2014 by Gabriel Lee    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-NGO-HKG in June 2014. Both segments were on B777-200, with older regional product in-flight, so the entertainment system is older and not on-demand. Other than that, the whole experience from check-in (online check-in is easy and quick, and dropping bags has separate short line), boarding, and in-flight (meal and services) are excellent.



Cathay Pacific Airways Customer review :  18 July 2014 by Gabriel Lee    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-DPS-HKG in June 2014. Flight was excellent. The food and services were great. Check-in and boarding was fast and easy. Entertainment is on-demand with lots of choices from Hollywood to Bollywood that makes the 4.5 hr journey much more tolerable.



Cathay Pacific Airways Customer review :  18 July 2014 by I Orosz    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-BKK. Short flight on the 777-300. Adequate legroom, inflight entertainment is outdated, but was ok for a short trip. Food was fine. Service was excellent.



Cathay Pacific Airways Customer review :  18 July 2014 by James Halley    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew return HKG-YVR on CX888/889 combo. Missed the cheaper fares on Chinese carriers so elected to fly Cathay instead of Air Canada. Early morning departures from both ends, but earlier flights were more expensive. Flights were very good but more comfortable on the return as we managed to get the back row of the 777 (row 72 a and c, no middle seat). That row had more legroom too and being near the toilet/galley wasn't an issue. Food seemed above average for economy class fare but I do wish CX would offer drinks before serving the meal. I wanted a G+T but not with my meal! Entertainment system whilst not up to Emirates standard was more than adequate even for a flight of over 12 hours. Snacks available in the galley between meals if peckish. Was surprised that economy class had so few toilets, one of which was very narrow indeed. Flights arrived on time. Cabin crew professional as one would expect from CX. Baggage very slow on arrival at HKG but not the airline's fault.



Cathay Pacific Airways Customer review :  18 July 2014 by S Fonseca    (Chile)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CX 0690, SIN-HKG and CX 0103, HKG-CNS. Both in Business Cabin, both the recent new herringbone 1-2-1 config. The seat is good, but everything else was mediocre at best. Lounge at Changi airport dreadful, no proper business class queue at gate. No priority passport lines either at Changi or Hong-Kong airports. Walking distance from Lounge to departure gate at HKG is insane. In-flight service on both flights was all done in a hurry, by noticeably overworked crew. Food was very mediocre. have had much better meals on many coach flights. Seat folds out to flat bed, but on the A330 service HKG-CNS the small cubby hole where Your feet go, the feet feel claustrophobic and it was boiling hot in there. The only Kudos for Cathay is the WING 1st Class lounge at HKG Airport, with its great Cabanas and menu-restaurant dinner.



Cathay Pacific Airways Customer review :  18 July 2014 by Chia Ty    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

16/7/14, CX505, NRT-HKG. B777-300 aircraft, registration B-HNN. Got these 4 flights at S$660 so it was the best value for money. Checked in online. There was a separate line for online check in at NRT so we breezed through check-in in a jiffy, especially since there was almost no queue due to our early arrival. The plane was old and dated but with a refurbished interior with AVOD entertainment, a huge difference from their ancient A330s and a few un-refurbished B777-300s and B777-200s. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music, with new mandopop albums available. Inflight service was efficient and friendly. A full bar service with peanuts distributed, followed by dinner meal service and trays of drinks after that, with bar service on request. Food was decent and edible but nothing to write home about.



Cathay Pacific Airways Customer review :  18 July 2014 by Chia Ty    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11/7/14, CX736, SIN-HKG. B777-300 aircraft, registration B-HNI. Got these 4 flights at S$660 so its the best value for money. Checked in online. There was a separate line for online check in at SIN so we breezed through check-in in a jiffy. SIN is always efficient anyway. Boarding was on time and by seat numbers. The plane was old and dated but with a refurbished interior with AVOD entertainment, a huge difference from their ancient A330s and a few un- refurbished B777-300s and B777-200s. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music, with new mandopop albums available. Inflight service was efficient and friendly. A quick service of water, juices and beer on a tray with peanuts distributed, followed by meal service and nothing after that, service by request only. We had a choice of chicken penne with tomato sauce or sweet and sour fish with rice and Haagen Daz ice cream. Food was decent and edible but nothing to write home about. My companion asked for an additional main course since he found the portions small. His request was granted after the meal service ended. Great service.



Cathay Pacific Airways Customer review :  18 July 2014 by Chia Ty    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11/7/14, CX500, HKG-NRT. B777-300 aircraft, registration B-HNI. Got these 4 flights at S$660 so its the best value for money. Transited through HKG from CX736. Boarding was on time and by seat numbers. The plane was old and dated but with a refurbished interior with AVOD entertainment, a huge difference from their ancient A330s and a few un- refurbished B777-300s and B777-200s. The AVOD was easy to use and had up to date movies. Music selection was really good for Asian music, with new mandopop albums available. Inflight service was efficient and friendly. A full bar service with peanuts distributed, followed by dinner meal service and drinks on a tray brought about twice. We had a choice of vegetarian mushroom fusilli with tomato sauce or pork with Chinese sauce with rice and Haagen Daz ice cream. Food was better on this leg. On this flight I had this fantastic female cabin crew member serving our side. During the bar service I asked for a gin and tonic and while making it, she asked for my nationality, then began chatting with me. I requested a set of playing cards as a souvenir and was given a writing kit in addition to the cards. I have flown 10 flights with CX and this was by far the best flight.



Cathay Pacific Airways Customer review :  11 July 2014 by G Minervini    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall a good airline but seats could be more comfortable. My biggest complaint is that after meal service the crew disappear and it is almost impossible to drag them out of the galley for service. This is not the first time I have experienced this on Cathay Pacific. Food is good but portions are very small.



Cathay Pacific Airways Customer review :  11 July 2014 by M Heaston    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just flown CX 111, Premium Economy to Rotterdam. Unfortunately the airline code shared from Hong Kong to Heathrow and then Rotterdam with British Airways. Cathay Pacific was light years better than BA. The plane was quieter, the food and drinks much better, the staff more attentive and friendly, and the seats much, much more comfortable compared to BA. The seat cushion was softer and the recline better, the pillow almost full size and the blanket softer and larger. The entertainment system on BA kept cutting out. I would give Cathay 8 out of 10 and BA 6 out of 10.



Cathay Pacific Airways Customer review :  11 July 2014 by Kasthuri A Srinivasan    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangalore to Los Angeles leaving Bangalore by KA 153 to travel on 4 Jul. (Seat No 29 A and C). The flight got delayed and left Bangalore at 05.55 hrs. We were accommodated on a connecting flight No CX 882 (Seat No 40 A and B) leaving Hong Kong in the afternoon. We had requested for Asian Vegetarian food which we got on the flight from Bangalore to Hong Kong on Dragonair. To our surprise in the menu card on CX 882 the first meal was vegetarian pasta. On requesting this, the hostess said they had no vegetarian food and offered us cup noodles. Vegetarian food needs to be provided on all the flights.



Cathay Pacific Airways Customer review :  11 July 2014 by Imogen Lau    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG-LHR. Seasoned traveller. Very disappointing service and food availability. Take-off delayed by over 2hrs due to 'troubleshooting' and only offered cups of lukewarm water after 1.5hrs of sitting on an uncomfortably warm full plane, parked at the gate. First drinks service was very slow and ran out of a number of soft drinks (surprising as this was the first drinks service and we were in 5th row they served). Highly disappointed to be told during lunch service that had ran out of chicken (I reiterate, we were in the 5th row they served) and only beef or vegetable pasta were available. More foresight needed when planning food demand, or perhaps need better menu options if the majority of passengers were rejecting the beef? Food portions were also smaller than on other airlines, and a mini KitKat does not constitute a 'dessert' when most other airlines would offer the KitKat as an addition to the 3 courses. No tea/coffee offered proactively after the lunch service, needed to ask the FA for this. Only one meat option available again at dinner service (other meat option had again 'run out'), or vegetable option. To their credit, cabin crew were very apologetic and seemed almost embarrassed to tell us that it had happened again. Snacks counter was set up in the galley with a small assortment of sweet and savoury snacks that were regularly replenished. Cabin crew were very obliging when asked for non-alcoholic drinks. Seat seemed narrower than other airline economy seats, and age-old problem once seat in front is fully-reclined does apply here; near impossible to reach my bag on the floor. Toilets were very clean and I did witness cabin crew doing regular checks of the facilities, armed with air freshener. Inflight entertainment system was very good, with many new movies available for viewing - adverts before every film/TV episode is annoying, but you can fast forward through these. Overall poor flight experience, but credit to good cabin crew. Only chose Cathay Pacific this time as flight time was more suited to my schedule, but will definitely not choose Cathay over Emirates ever again.



Cathay Pacific Airways Customer review :  9 July 2014 by Sukasem Tejatanalert    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HKG-LAX on CX-708 and CX-882. BKK-HKG flight was ok for both the seat and meal. For HKG-LAX section, flight was on time even though we left Hong Kong almost 30 minutes late due to security checking. Two meals and snack during the flight were adequate. Entertainment system was good.



Cathay Pacific Airways Customer review :  9 July 2014 by C Cutts    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX724, KUL-HKG on 7th July part of a BA ticket check in at KL quick and easy used the MH lounge which was nice had time for a shower. Seat 40k on a 777-300 which is more like business on airlines in Europe, only a 3hr 30min flight but service from a friendly crew and food was very good, on time departure and arrival very good flight would use CX anytime.



Cathay Pacific Airways Customer review :  9 July 2014 by Sukasem Tejatanalert    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver-Hong Kong-Bangkok on CX837 and CX-617. The first flight was good, the plane departed Vancouver a little late but make up the time. Food portions were a little small even though it was dinner and the second serving came approximately 4-5 hours after the first serving. Understand that they may want passengers to have longer rest time later. The seat and IFE was good and did not feel that bad after that long trip. Hong Kong to Bangkok on the older plan but food and IFE were adequate.



Cathay Pacific Airways Customer review :  9 July 2014 by Athallah Arsyaf    (Indonesia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from CGK-HKG. Very disappointed with the service and the product CX actually offers as a 5 star airline, flew with CX798 on the way to HKG. Upon boarding, I had very high hopes for CX. Very surprised with the FA's on this flight - they rarely interacted with passengers and some were chatting with colleagues in the cabin upon boarding. The food was not reasonable for a 4.5 hour flight, received a cold and not very nice sandwich in a box. My back ached due to the poor quality seats in economy. We hardly saw the crew in the cabin. The entertainment service was the only decent part of my journey, movies were very up to date and kept us occupied for 4.5 hour flight. Overall will never fly with CX again.



Cathay Pacific Airways Customer review :  7 July 2014 by C Pickard    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25 May 2014, CX100, SYD-HKG. 26 May 2014, CX289, HKG-FRA. 24 Jun 2014, CX288, FRA-HKG. 27 Jun 2014, CX101, HKG- SYD. Terribly uncomfortable seats, foot rest awful design would not work properly, staff had to help each flight. Recliner button did not work, both flights. Toilet access very bad. Inflight entertainment excellent, food pleasant. Cabin crew extremely nice, helpful. Prem Y? It's how normal Econ should be. Back to QF whatever the price, their comfort in seating excels. One good thing at least was that the bags were interlined correctly and arrived safely in Copenhagen. No access to lounges as QF Club silver - disappointing.



Cathay Pacific Airways Customer review :  7 July 2014 by S Klass    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HKG-JFK. Both sectors departed and arrived on time. Was glad to have been on the 777-300ER from SIN instead of the A330 with the dated, uncomfortable seats. Service on both sectors consistently good, friendly and efficient. Meals, sadly, seemed to let the whole CX experience down. Portions are small and very uninspired. The meals on the long haul to NY were identical in size but were preceded with a menu. No hot towels or cold towellettes distributed. Crew were however very pleasant throughout the long nonstop and very obliging with drinks, snacks. A snack counter was set up with a limited selection of drinks and eats. Cabin and toilets clean and seat comfort held for the 15 hours, just. IFE selection was pretty good too. While everything works and is adequate it's not quite a 5 star airline experience in CX economy.



Cathay Pacific Airways Customer review :  7 July 2014 by Kwai Cindy    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KIX-HKG. Boeing 747-400. In Premium Economy class. This aircraft has own Premium Economy washroom. KIX onboard meal is much better than ex HKG. KIX boarding gate is a bit far as usual. Inflight Entertainment has new movies. Cabin Crews are friendly. Washroom is clean. Arrival HKG on-time.



Cathay Pacific Airways Customer review :  7 July 2014 by Kwai Cindy    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KIX in Premium Economy. Airbus 330-300. The seat is great. Whole cabin is full. The food a bit worse than before. Inflight Entertainment is excellent. Cabin Crew friendly and helpful. Early 10 mins arrival KIX. Baggage had been delivered when I arrived to the baggage hall.



Cathay Pacific Airways Customer review :  7 July 2014 by T Patrick    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG - Bangkok economy. Flight out a bit late but made up time on way. Newish plane, good AVOD and food. Usual efficient and friendly service from CX. Return also good. Good meal choices, service with a smile, large wines given quickly and all in all very impressive. Only down was landing at gate 65 which is possibly the furthest gate ever!



Cathay Pacific Airways Customer review :  7 July 2014 by Ng Michael    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX714, 15th June, from Singapore to Hong Kong and it was an excellent journey. Surprisingly the flight took off a few minutes early and we arrived to our final destination 15 minutes earlier than scheduled. It was a 3.5 hours flight and no complaints at all, the entire journey with Cathay Pacific was a pleasure.



Cathay Pacific Airways Customer review :  1 July 2014 by Scott Waterfall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PE is not Business Class (J), so if you are looking for J, PE is not for you. Having said that PE on Cathay Pacific (CX) is OK. Seats are comfortable, food is good, there is room to move. The only downside is that the toilets are shared with Economy on the A330, and some B777. Would I fly with CX again and in PE, Yes and No.



Cathay Pacific Airways Customer review :  1 July 2014 by Charles Max    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Hong Kong, economy class. Excellent service, great food, menu provided was I nice touch, good wine, entertainment was good but there were limited movies. It was inconvenient using the lavatory as 2 of the 5 economy toilets were out of service. We had to queue up for almost 10 minutes in the aisle to use it. I was very happy with the flight and it was definitely worth flying Cathay Pacific.



Cathay Pacific Airways Customer review :  26 June 2014 by S Howard    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Hong Kong then onto Cebu. I was boarded first due to my hearing loss, the flight left 20 minutes late but arrived in HK on time. The staff are still very good and friendly, however, they didn't have any fish cakes for my main course left and I was not able to eat meat - quite disappointed, however they were very apologetic. They should have anticipated the demand. HKG to Cebu: Flight was 45 minutes late taking off and landed 30 minutes late, a little surprised to be boarded on a new A330 airbus however, the business class seats which is the same for long distance seems a little smaller compare to the Boeing 777. A major cock up with the stewardess only giving us two forms, one for health and the other for passport and forgotten to give us another form for custom, chaos at customs as none of the passengers had forms to give them. A real hassle, also there was no meet and greet for me either. Fingers crossed my return trip next month will be much better.



Cathay Pacific Airways Customer review :  24 June 2014 by M Bennet    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Hong Kong to Brisbane via Cairns in May. We were offloaded from Virgin Atlantic to Cathay and paid to travel Premium Economy. We did get a wider seat but the cold hard muffin, yoghurt and orange juice breakfast had to be a basic as they could get. I don't know what they got in economy but it couldn't have been any less. Hardly saw the staff, they just weren't there or interested. We had to walk a long way through the economy class to get to the toilets so didn't gain anything for having paid extra. Unless you need the slightly larger seat, don't waste your money paying extra fro premium economy as you don't gain anything.



Cathay Pacific Airways Customer review :  24 June 2014 by Oleson David    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Premium Economy LAX-HKG-LAX on 777-ER. I have read many prior reviews about CP PE and the main point is that this product should only be compared to Economy, not Business Class. I have also flown CP BC and it is a great experience all around. I am 6'2" and the days of flying Economy across the Pacific are over! Understanding that the price can be about double, after 15 hours I believe well worth the price. Was able to board early on both legs. Had a dedicated overhead bin. The private cabin in a plus. The seat was fantastic, 34C, which was back seat aisle. A bonus was the extra storage behind the seat. Even when the seat in front was fully reclined, I never felt uncomfortable. The width of the seat, the arm rest and comfort of the seat were all good! The entertainment system was fantastic! The noise cancelling headphones were excellent. I found the service to be adequate, the food options were the same as BC, including the wine options. Real silverware and linen. Had no problems getting drink refills or snacks. Had no problems sleeping, had superb legroom. The adjustable headrest is a great plus! Able to de-plane ahead of EC, which is nice. The extra price was definitely worth it to me as I felt completely rested after both legs, which is invaluable. Also, you if you have the opportunity to use SkyPier at HKG, do it! Less than five minutes to get through immigration, customs and security! Amazing experience! The check-in desks at SkyPier are efficient and fast! You take a short shuttle train to connect to the main terminal.



Cathay Pacific Airways Customer review :  24 June 2014 by Taynton Stephen    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to London Heathrow. The flight left a little late but the new business class on this 777 was truly exceptional and I enjoyed every moment of the 12 hour flight. I even managed to get 6 hours sleep on what I think is a very comfortable bed. The food was very good with a nice selection, the lamb shoulder confit was superb as was the pork which was served as dinner before landing. The wines were good, again a good choice. The cabin staff were very professional and helpful always there. Overall a great journey and my new favourite airline for business class.



Cathay Pacific Airways Customer review :  24 June 2014 by Reyneke Les    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a 69 y/o seasoned traveller. I am mobility impaired following a series of joint replacements. I recently flew with Cathay Pacific return from South Africa to China via Hong Kong as a single traveller. I want to thank them for their fantastic service! From the moment that I arrived at the airport in Johannesburg - I was well supported and I received assistance with my mobility issues in a professional and caring manner.



Cathay Pacific Airways Customer review :  21 June 2014 by P Pomeranze    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong. Beijing, June 19, Business Class. Extremely comfortable short flight. Private lie flat seats on the A330 with great entertainment options. Decent breakfast served, appropriate for the regional service, by an efficient but not at all warm cabin crew. All in all US and European airlines could learn a lot about how to do regional first/business right. I would never hesitate to fly or recommend this carrier in the future.



Cathay Pacific Airways Customer review :  21 June 2014 by Dilip Mathew    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy class SYD-HKG-EWR. Professional and respectful service on both legs, and it was particularly good on the HKG-EWR leg. The HKG-EWR flight is one of the longest flights in the world, but I found it very comfortable. After a 15 hr 20 min flight, I emerged feeling pretty good. Seats are good, good choice of food and sufficient variety in the IFE choices to keep passengers entertained. Cabin crew took care to ensure cabin and toilets remained clean throughout. They also came around regularly offering drinks, an essential but often overlooked need on ultra-long flights.



Cathay Pacific Airways Customer review :  14 June 2014 by C Harris    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - HKG - Milan and return Premium Economy. Sadly disappointed. Having flown premium economy, or business, on a number of airlines in recent years this definitely felt "economy". Service, food and beverages were very average. Seat and entertainment acceptable. I note that the cost was equivalent to Singapore Airlines economy class via Singapore. Next time we'll opt for SA. Neither the food or the beverages offered were business class equivalent. Did I misunderstand what we were paying for? The crew were rarely seen but happy to step across passengers in the front row. No "excuse me's" were offered. The only flight where service was up to standard was HK-Sydney when the aircraft was not full. If this was "premium", we'll opt for economy on another airline!



Cathay Pacific Airways Customer review :  13 June 2014 by Jason Lam    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I have recently traveled on the first class seats of the 777-300er. It was a "rather" comfortable seat. It is a lovely experience because with just one click of a button you can transform the seat into a bed. The cost of the seat was a bit expensive but it was worth it. The staff service is excellent because of how fast they help you and how they remember your names. The food was okay, but not the best. The inflight entertainment was okay, very high quality but lack of movies. Overall, I think that the first class experience is very good.



Cathay Pacific Airways Customer review :  13 June 2014 by Fell Kevin    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I travelled 4 sectors in Cathay Business Class recently (CX110/CX261?CX260/CX139). We have a benchmark from travelling frequently with Qantas in Business. Several major aspects warrant comment. My wife is diabetic which was nominated at the time of booking. On one long overnight sector she asked for a light snack as she had to take medication. The staff member disregarded the request and offered no snack. However, on the return long overnight sector a staff member when asked offered that a special snack had been loaded and was most obliging. What an inconsistency in the attitude of cabin staff. There appears to be no small snacks available at any time as is the case with competitors. Seat allocation. Was arranged at the time of booking which was some six months prior to departure. Boarding passes were issued at Sydney for the two sectors. Upon presentation at Hong Kong we were informed of a problem i.e the seat was broken and would not recline thus was unusable. We were asked to go to one side whereon we asked for a supervisor. Apparently our adjoining seats were not possible as one seat was broken (by coincidence the frequent flyer award seat). As the flight was almost fully booked we were allocated seats apart five and six rows behind. As it was nearly midnight we had little alternative. Upon boarding we overheard a passenger seating next to my wife who wished to be repositioned nearer his friend. We were able to sort this out and then inform cabin staff. Sometime later (there was an hour and a half delay before takeoff due to weather conditions) we noticed the original seat was occupied and was fully reclined. This seat was the frequent flyer seat.



Cathay Pacific Airways Customer review :  11 June 2014 by M Davies    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I recently flew MEL-HKG-KIX and return and found the airline's standards have fallen since we last flew with them several years ago. The 777 seating between Hong Kong and Japan was particularly uncomfortable, food on all legs was some of the worst we'd had eg. braised beef between MEL and HKG was almost all fat, while 3 of the 5 Western meals on the HKG-MEL leg had onion sauce &/or onion ingredients. We were laughed at by the cabin staff member when, in response to her question, we asked for diet coke with our main meal between HKG and MEL. The entertainment system is good but there was little difference between the May programs and those on offer in June. Also, the same advertisements before each program are very annoying after a while but at least you can fast forward through them. I doubt we would choose Cathay Pacific ahead of Singapore Airlines in future.



Cathay Pacific Airways Customer review :  10 June 2014 by J Smith    (Hong Kong)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from HKG-DPS return, business class both ways. HKG-DPS older 777, seats went out with the arc. hardly any choice on the IFE. Trip only saved by the friendly and efficient staff. Return leg, changed aircraft to 747. Uncomfortable seating. headphones did not work. Staff offered me a change of seat, but was a baby right in front of new seat so politely declined.



Cathay Pacific Airways Customer review :  9 June 2014 by Yong Mak    (Hong Kong)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong-Bangkok-Hong Kong, outbound flight CX705 was half empty. Services were standard. However, there was no inflight entertainment system. The inbound flight CX616 was cancelled without prior notice even though I already provided the airline with my full contact details, including email, when I bought the ticket online. Check-in staff said the flight was cancelled because the airplane didn't arrive from Hong Kong last night due to operational issues. If so, the airline should have had sufficient time to notice passengers. I was transferred to another flight 3hrs later. The flight was packed. The services were standard as per usual. Again, there was no inflight entertainment system.



Cathay Pacific Airways Customer review :  2 June 2014 by Chris Cunard    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Wonderful experience aboard Cathay Pacific. Had to fly to London and back in 72 hours so needed to be comfortable. Long haul business class beds on Cathay Pacific are the most comfortable I've flown and I managed to comfortably sleep 7.5 hours on the long haul flights. The staff are amazing. They all remember passengers by name throughout the flight. Studio CX IFE was great. The food, delicious and plentiful. A perfect experience.



Cathay Pacific Airways Customer review :  2 June 2014 by S Howell    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew BNE-LHR via HKG on 29th May. Really excellent product, seats are much more comfortable than Economy and it is much easier to sleep. First meal is business class quality and second is economy - all round the food and cabin service was excellent. Priority boarding also in Brisbane and Hong Kong was appreciated. The small cabin made for 2 very quiet flights. Thank you Cathay.



Cathay Pacific Airways Customer review :  2 June 2014 by L Perrin    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-HKG-SYD. No mention at the boarding gate for Premium Economy guests to board before Economy. Had a champagne prior to take off which was an improvement over our previous flight on Virgin Atlantic. The cabin service was friendly and attentive. The food was very poor, the worst I have had to be honest, not even Economy standard. The seats were wide, but the old bugbear when the seat in front reclines fully is still a problem in Premium Economy, it is very intrusive and you need the passenger next to you to climb out if you want to get past them. We got more sleep than previous flights in Economy, but it is still a fairly uncomfortable experience. The noise-cancelling headphones were a great feature and you could actually hear and enjoy the comprehensive entertainment selection. The cabin noise was quiet having only 38 passengers and a dedicated toilet was a good feature on the JFK-HGK leg, but we had to use the Economy toilets for the second leg (different aircraft). This was our first experience in Premium Economy and while it was a slight step up from Economy, I do not think it is worth the extra money. Apart from the entertainment selection and wider seats, it felt more like an Economy experience than Premium Economy to be honest. We would fly Economy next time, have stopovers and avoid flying a 14 hour leg if we could, as you do not arrive at your destination feeling particularly refreshed.



Cathay Pacific Airways Customer review :  30 May 2014 by Rajagopalan Raghavachari    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I (both seniors) were in Premium Economy Class (Seats 31H and 31K) on flight CX879 from SFO to HKG (with connection to BLR) on 12th September 2013. During our onward flight from HKG to SFO in March 2013, we had felt very cramped in Economy Class and so we got our tickets upgraded for our return journey in September. Little did we know at that time what a wise decision that was. After the flight CX879 took off on 12th September 2013, the elderly passenger in front of us took ill. The flight was diverted to Anchorage in order to offload the passenger and then we landed at Taipei for crew change. Finally, after being in the aircraft for 20 hours, we landed at HKG on 14th morning, very tired. We had of course missed the connecting flight. We were afraid that there would be a crowd and big confusion at the transfer counter. We thought we might have to spend long hours at the airport. We were in for a delightful surprise. We found a long table arranged with all the new boarding passes, envelopes with hotel coupons and cash for meals, also instructions for transport to hotel. We could not believe our eyes. We were accommodated at J W Marriott, where we could take good rest and take the BLR flight on 14th night. We should also add that the 20-hour flight was made bearable because we were in Premium Economy. One complaint: On that long flight no clear announcements were made about our landing time, arrangements made for connecting flights, etc. Because of my good experience with CP last year, I am again travelling BLR-HKG-SFO on July 22, 2014 by Premium Economy. Even though the price was high for me, I still decided to pay extra for the comfort.



Cathay Pacific Airways Customer review :  28 May 2014 by Phil Scott    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cairns - Hong Kong return. My seat, tray table and screen had dirt on it and a repulsive odour. Flight attendant didn't care but did give me a towelette. Food was poor. Return night flight had dreadful service, no hot beverages at all. Limited choices of others. The FA walked through a couple of times only with a couple of drinks on a tray and did his best to ignore everyone. The in-flight announcements in English were incomprehensible. These planes did not have any personal airjets and were uncomfortably warm.



Cathay Pacific Airways Customer review :  26 May 2014 by Vivien Simon    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a fan of Cathay Pacific. They seem to me to be the most consistent in cabin service, wherever you embark. Mostly I have travelled Business Class, but have also travelled Economy on one occasion. I like a clean cabin and clean wash room facilities. Cathay Pacific seem to ensure that this is the case. The crew provide efficient, helpful and pleasant service. Our last flight was LHR-HKG, then HKG-MEL in May 2014. I like the flat beds on the Cathay Pacific 777. To me they seem longer than other airlines flat beds. LHR-HKG we were given Billecart Salmon champagne, and very nice it was too. On the HKG to MEL leg, it was Deutz. Not quite as nice as the Billecart. Food varied from good to excellent. The array of entertainment options was comprehensive.



Cathay Pacific Airways Customer review :  26 May 2014 by A Raath    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On flight CX 749 from Hong Kong to Johannesburg Wednesday 23 April 2014 my friend became ill and went into a semi coma. The staff were brilliant and two staff were excellent for the efficient way in which they dealt with the person. Thank you for all the support! to get your act together because passengers that get up at 4:00am for an early flight expect to arrive on time.



Cathay Pacific Airways Customer review :  24 May 2014 by Brian Wilson    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ADL-LHR via HKG. Check-in at ADL quick and easy, well organised. Unnecessary delay with boarding process resulted in 20 mins late take-off. Stacked at Hong Kong landed 30mins late. Onward flight to LHR already closed so rebooked on later flight at 23:30. Given a hotel voucher but this didn't compensate for losing my previously selected aisle seat and having to then travel overnight to LHR arriving 05:45 am instead of 20:30pm the previous evening. Aircraft, meals and cabin service could not be faulted and Premium Economy definitely recommended on longer journeys, just a great shame that ADL to LHR schedule obviously does not allow enough time for flight transfer at Hong Kong, so don't expect to fly straight through. Cathay Pacific you need to get your act together because passengers that get up at 4:00am for an early flight expect to arrive on time.



Cathay Pacific Airways Customer review :  22 May 2014 by L Massari    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Rome return. First leg of flight fantastic service great, stop in Hong Kong of 6 hrs, a bit of a drag, second half much better due to larger seats, but service great all the way. My travel friend had difficulties walking and was offered wheelchair assistance for all the flights - they were wonderful and friendly putting her and myself at ease. Flights home even better. Thank you to all the staff who helped us have a great holiday.



Cathay Pacific Airways Customer review :  22 May 2014 by M Richardson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Denpasar (Bali) transiting in Hong Kong. Overall a very positive experience especially for the money (585 pounds return which is exceptional value). The choice of entertainment isn't as extensive as on Emirates or SIA but was adequate with several of the latest movies offered. Service was friendly and prompt. Food and beverages were hit and miss but having apples, nuts and noodles available between meals was a nice touch. I'm 6"3 but found the seat comfortable enough for a long flight.



Cathay Pacific Airways Customer review :  21 May 2014 by K Ryan    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver to Hong Kong. Flight was pretty uneventful other than three infants on board which didn't stop crying, but that's not the airline's fault. FAs were very attentive and went through the cabin with a tray full of cooked cup noodles and offered them to anyone that wants one midflight. Very good IFE with some of the most recent movies available.



Cathay Pacific Airways Customer review :  17 May 2014 by Steve Fraser    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Perth to Hong Kong in business class, the first time that I have used Cathay Pacific. The seats are very comfortable with power recline and are able to lay flat if you need to sleep. These pod seats are fairly private and the food and cabin crew are outstanding. The food included fresh fruit, croissants, salmon, Kung po chicken and various other delights. A choice of beverages was extensive.



Cathay Pacific Airways Customer review :  14 May 2014 by I Martin    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed with our flight from Rome to Hong Kong (flight CX292) on 7 May 2014. My son was travel sick and the flight crew were very unhelpful. Also service of water and snacks during the night was very poor. I had to ask for water and when I asked for assistance with my son none was given.



Cathay Pacific Airways Customer review :  12 May 2014 by Howard Wong    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on CX 889 from Vancouver to Hong Kong, and found that the seats are too cramped and very uncomfortable. It was a Boeing 777-300ER plane and the seats were badly modified to make them closer to each other probably to accommodate more passengers. After the flight, I couldn't walk as my legs became swollen due the cramped seating positions. My previous flights with Cathay Pacific weren't like this at all, the seats were less congested and there were more leg room. On other recent flights like CX 2710 from Colombo to Singapore, it was the same plane model Boeing 777-300ER, yet the seats and leg rooms are adequate. (5hrs flight journey). Hope that Cathay can make amends on the seats for the flights to and from Vancouver.



Cathay Pacific Airways Customer review :  12 May 2014 by S Nicola    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai to Tokyo Haneda via Hong Kong. Price wise from Dubai, Cathay is the best value for money to fly anywhere in Asia and given the fact that the first experiment went well, I didn't hesitate to go for the next one. I was right again. Cathay is outstanding value for money to travel in Asia from Dubai. The first leg from Dubai to Hong Kong was flown on a 330-300, fairly new, with the newest business class which is equivalent to first class in terms of comfort. Fully flat lie beds, with a huge monitor, plentiful of entertainment and nice environment. Service on- board is excellent. Service is prompt and flight assistants were excellent. The second leg was flown by an older 747, with an old seat configuration, it can still convert into an 180 degrees bed but in my opinion it's not as comfortable for a 6 foot tall passenger, even worse if the person is robust. In my case it was more than comfortable and the trip lasts between 3.5 and 4 hours. With a vast variety of lounges the waiting time at HK airport is no issue. Overall a wonderful experience and with these fares I'd only opt for Cathay for my Asian trips.



Cathay Pacific Airways Customer review :  9 May 2014 by C Chua    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to and from KL-HK-KL. Flight was delayed 2 hours ex-KLIA. Cabin was very hot both ways. Food is below average. Inflight entertainment is below par. At both airports, check in took a while even though it was only to drop off the bag. All in, the experience was average. I have had better experiences in other airlines.



Cathay Pacific Airways Customer review :  7 May 2014 by M Coleman    (Thailand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-HKG, Airbus 330-300. Business Class. It is many years since I was a Diamond member of Cathay, this is my first flight with them for nearly 15 years. Although the service was good, they have gone downhill since my last journey. The seats are a strange design almost coffin like, the food is pretty average as is the wine choice. No sleepwear like Qatar. The juice is carton, not fresh. Overall although a safe trip not worth the money they charge.



Cathay Pacific Airways Customer review :  7 May 2014 by Julian Jansz    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last year I flew from Sydney to Hong Kong, the flight was delayed 2 hours which wasn't too bad. Onboard the flight the food was good for an economy class ticket, the seats where comfortable and the entertainment was excellent. The flight attendants were very nice, pleasant and helpful. Overall the flight was good and pleasant and I would recommend that anyone who's deciding on an airline to fly on should consider flying Cathay Pacific Airways.



Cathay Pacific Airways Customer review :  6 May 2014 by Johnny Lim    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight from SIN-HKG was terrible. There was no food and no in-flight entertainment system. Flight was delayed by 24 hours.



Cathay Pacific Airways Customer review :  6 May 2014 by Seran Karunaharan    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I just flew from YYZ-HKG-KUL in February, 2014. I must say it was a very long flight from YYZ-HKG. The check-in was very smooth and we got the boarding passes for both our sectors right at YYZ. The flight was wonderful. The IFE, the meals, the flight crew were all top notch. The cabin crew were very friendly and caring. Their service was exceptional. There were enough snacks made available to the passengers throughout the flight. The seating was okay. The kids really enjoyed the IFE contents. The transit at HKG was pretty quick and our next flight from HKG-KUL was excellent as well. Overall, were had a wonderful flight on both sectors. Thanks to the wonderful crew of Cathay Pacific for making our flight an enjoyable one and I would definitely be flying with them again.



Cathay Pacific Airways Customer review :  5 May 2014 by Anna Kelly    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from CDG to HKG and HKG to AKL return. The service was excellent. I had swollen legs from the first flight and a customer service rep helped me get a visa in to Hong Kong so I could see a doctor and then got me extra legroom on the next flight. Flight attendants checked on me every 20 minutes or so and got me extra blankets and water as needed. I was very taken care of and they went the extra mile. Overall, all 4 flights were great: on time, with good food and excellent entertainment. Seats weren't great- the life vest thing is in the seatbelt - but it's economy class. The bathrooms were cleaned often so were sparkling. Overall, 4 excellent flights and I would happily take them again.



Cathay Pacific Airways Customer review :  1 May 2014 by Landingin Mark    (Philippines)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BAH-MNL, delivered a superb service. Cabin crew always friendly and approachable. Inflight entertainment excellent, only downside of this particular trip for me was the food as I am not a fan of duck and salmon. This was my 7th time flying with them, 8th next month, and I cant think of any reason why I wont fly with them for the 9th, 10th and so on.



Cathay Pacific Airways Customer review :  29 April 2014 by S White    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-LHR, 25th April 2014, CX253. The first time I have flown with Cathay Pacific and it won't be the last. Excellent service throughout. Flew outward premium economy and flew back with business class. Aircraft was clean and tidy but the cabin crew were the stars of the show very attentive and pleasant without being too enthusiastic if you know what I mean. The food was excellent in both in premium economy and business class but business class certainly has the edge with the comfort and privacy. My wife doesn't normally sleep well when travelling in aircraft however the fully reclining seat was a great bonus which allowed her to get a few hours of good sleep. In comparison with other airlines I have travelled with, the service that Cathay Pacific provides gives it that little bit extra. We can all say the seats are hard or the food needs a little bit extra but at the end of the day it is the staff who can make or break a journey and for me the staff certainly made it for me.



Cathay Pacific Airways Customer review :  28 April 2014 by Achmad Nashruddin    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIN-HKG-KIX return on A340, B747 and B777 all in Y. Seats on the 340 and 747 were comfortable enough but seat pitch on 777 (regional version) was very tight, especially after the person in front of me fully-reclined his seat. Crew on all flights friendly and many smiles. But HKG-SIN 777 flight was a red-eye and they served only a snack box with sandwich and juice box, leaving me famished for the 3.5 hours.



Cathay Pacific Airways Customer review :  24 April 2014 by Gerard Nicolas    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-HKG in Premium Economy and HKG-EWR in business (thanks to an unexpected upgrade). Had a great experience in both classes, attentive but not too present service, new airplanes, clean, friendly, on time, good connections in HKG (although I found their inter-connection with their subsidiary Dragonair not optimal), classy. Would definitely fly them again. Premium Economy product was good and definitely worth it on a 16hrs flight. While meals are close to those of economy if not the same, the cabin, quietness and space are enough to make this worth it. Business class was one of the best I've been in, with attentive and not over-present service, classy and providing you with the options you need when you want them for a pleasant and relaxing flight. Cathay definitely carried the magic of Hong Kong on their flights. Business class seating and bed is very good, roomy and comfortable. A very good experience.



Cathay Pacific Airways Customer review :  23 April 2014 by Fran Constable    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business/Premium from Perth, Australia to LHR and return. Cannot fault the crew on all 4 flights - they were very pleasant and efficient. Food and service in Business was very good and above average in Premium Economy. Ground/check-in staff at LHR very helpful with flight changes. The seats in Premium weren't the most comfortable, but there was plenty of legroom which is always a problem for me being quite tall. I'll certainly fly Cathay again, especially whilst their fares remain so competitive.



Cathay Pacific Airways Customer review :  23 April 2014 by G Alexander    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG-CDG return, left April 12, return April 19. I flew this same route last June/July and chose to fly CX again. The flight to HK on 330 was very comfortable, with excellent food and service. The inflight entertainment was good, with a wide variety. I slept a little, enjoying the flat bed. The flight to CDG later in the evening was in the small front business cabin. I wanted to try this because everyone raves about the cosier and more private space. I was in 11K. Small cupboards are located right here as well and these were accessed a lot by FA which was distracting and did wake me up several times. Also, after dinner was served, it is a long wait to breakfast. My only complaint is that the flat bed is much firmer than the 330 and in fact uncomfortable and difficult to sleep on at times. On the return flight from CDG-LHR I was in the main business cabin this time, which was in fact quieter. The FAs did disappear for sometime, and often were engaging in conversations in the galley and less interested in checking on PAX during the flight. When I requested a snack because it was way past dinner time in terms of Paris time, the FA was at first a little put out by my request (a first in my experience flying CX). I also found the inflight entertainment almost identical on all flights and hence found it difficult to find anything to watch. Admittedly, it was return flight in one week. The flight from HKG-SYD was very good with probably better service than the Paris legs. The food was good, although the dinner was served only half way through the flight, and then nothing for the last four-five hours. All flights were punctual and even early at times. It is a good value for money business class ticket, especially as their business class is one of the best overall. I would fly CX business again even though not as good as last year.



Cathay Pacific Airways Customer review :  23 April 2014 by A Bellet    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown for 10 years from Paris to HKG every month, at least twice a month. I've seen the service quality, whether in economy or business class, drastically going down from 2009. The food has become much poorer, quantity and quality-wise. The temperature in cabin was very cold, and most of the time, no more blankets left, even for my 9 year old daughter. The online booking does not show you complete routes when booking a ticket. Example: HK to Singapore, they don't mention there is a stop in Bangkok. So you just get the surprise at check-in. If you want to upgrade from your miles, you need to buy a more expansive ticket, and even then, you are not sure you can be upgraded. Even as a frequent flyer of this company, it became almost impossible to book a front row seat over the years. Before, as a Marco Polo gold member, I could easily get any seat I required. Will never will fly with them again.



Cathay Pacific Airways Customer review :  22 April 2014 by P Wipatavit    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew BKK-HKG-NRT. The BKK-HKG route was on a A330-300 with the new seating product. We were on CX524, flight departed on-time. About an hour after take-off, crew started serving meals. There were 2 meal choices and there were plenty of meals for all passengers. Flight landed before schedule which was excellent. Had a 5 hr layover at HKG. Flight to NRT left approximately 30 minutes late but landed 2 minutes before schedule. Meal service on board was a snack meal. Drinks offered upon request. Crew were friendly and always smiling.



Cathay Pacific Airways Customer review :  22 April 2014 by Andrew Sweetiong Tan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our group flew CX650 on 9 Apr 2014 and returned CX715 on 15 Apr 2014. Both sectors the in-flight service was good and cabin crew served with smile. The economy class seat is comfortable. The breakfast meal of scrambled egg was flat, while the dinner meal of chicken curry was delicious. Overall enjoyed my CX flight and will recommend this airline.



Cathay Pacific Airways Customer review :  18 April 2014 by Charlton Heather    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ruined the end of our holiday. We returned Premium Economy from New Zealand - shared flight with ANZ (incidentally ANZ were superb) - what a waste of money - service worse than in ordinary economy. Ran out of meal choice then offered from the (cheaper) economy menu, entertainment console / light and call system all broken! On way out, offered medical assistance when call went out - given bottle of water as thanks!



Cathay Pacific Airways Customer review :  16 April 2014 by Tim Patrick    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to Taipei economy. Flight was on time, smooth, good boarding and service, efficient cabin staff and the service director came down to cattle class which was a nice touch. Very old seats but comfortable. AVOD screens small and dark, hard to see the picture. The 'catering' was an all time low for CX. Dry rice box with mushroom? No taste whatsoever and a cold oolong tea carton. Wine and water on request though. I know it's a 1 hr 20 flight was the offering from their 'Mouth-watering' menu was very poor. Eat before you board!



Cathay Pacific Airways Customer review :  14 April 2014 by Cheung Dickson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Hong Kong vv with airbus 330 economy. Inflight service alright. Food very small, the main portion was less than 300 ml in capacity. A bit meagre when compared with Qantas meals. Flight attendants very courteous. Seat in front of toilet, so didn't disturb anyone when seat reclined. On the return flight, congee served, which suited the cultural background of most passengers. A choice of 3 meals, didn't run out of choice. Sat next to toilet again, toilet door didn't shut properly, so ended up closing door for passengers most of the time. No 2nd offer of drinks, unless on request. This is below par compared with SQ, in which each drink is offered twice. Overall, a satisfactory product.



Cathay Pacific Airways Customer review :  14 April 2014 by Pierart Laurent    (Vietnam)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-NRT and OSA-SN. Economy class. Having previously flew CX, I was quite confident in the quality of the carrier. Nevertheless, these last experiences came as a disappointment. For short/medium haul flights, it seems that CX has definitely opted for the low cost, low quality approach of the business. Between SGN to HKG, the service was indifferent at best. Pax did not even receive a tray with the so called meal but simply a sort of hard paper food box. Drinks choice on offer were limited but large choice on request. I was not proposed any coffee or tea. To sum-up, disappointing experience despite the fact that we always flew on time on this trip.



Cathay Pacific Airways Customer review :  14 April 2014 by Benjamin Mowat    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very impressed with their new business class flying to Chicago. The crew were nice and the airport was excellent. The only thing that I didn't like is the time it leaves. The flight there takes off at elevenish and flies through the Hong Kong day and when you're about to fall asleep you land. I then had a connection to Boston on American and it was very hard to continue on as you're so tired.



Cathay Pacific Airways Customer review :  9 April 2014 by A Tsui    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the new route from Doha to Hong Kong (CX640). A very smooth and comfortable night flight of only just over 7 hours. The flat bed on this newly refurbished A330 was reasonably wide and there was plenty of space for hand luggage. Food was good and service was excellent. Only complaint was not with CX but with the Qatar Airport - on both my inbound and outbound flights, the aircraft was requested to park miles and miles away from the terminal, and the airport bus took well over 20 minutes to transport passengers to and from the aircraft.



Cathay Pacific Airways Customer review :  8 April 2014 by B Fruin    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Shanghai to Auckland in February. 777 to HK then A34O to Akl. The A34O used to Auckland has the new seat layout which is the same seat configuration as the 777-300 and is quite comfortable. Bigger screens and better overall than the older 340 used on the route before. Took off on time and arrived a little early. Food and service always very good. The planes are clean and the crew outstanding. Return flights both on time with the same great service.





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