CATHAY PACIFIC AIRWAYS customer review :  8 November 2009 by Anthony Stekelenburg   (New Zealand)

AKL-HKG and HKG-SYD with new Business class product. I did not find the seats narrow, to look out of the window you need to twist a bit. A cheery welcome onboard both flights, great chinese food. Can't comment on the wines as I didn't try them, but the inflight snack was substantial and delicious. Crew chatty and happy throughout.

CATHAY PACIFIC AIRWAYS customer review :  6 November 2009 by Dominic Chan   (Hong Kong)

HKG-NRT Economy Class. I travelled A330 long-haul product with AVOD. Seats are nice and with suitable legroom. The movie selection was superb. The food was just normal but was served quick.

CATHAY PACIFIC AIRWAYS customer review :  5 November 2009 by J Tou   (Singapore)

SIN-HKG-ICN-TPE-HKG-SIN. Seats were worn out in many flights. It is really a time for CX to consider upgrading their seat comfort. When come to meals offered by CX, we may get a better quality meal by paying extra SGD $10 when you fly with a low cost airline in the region. The services of cabin crew were rush. Requests by call button were sometimes ignored. I agree with some comments by other passengers that cabin crews disappeared most of the time after serving meals. I click "Yes" for "value for money" as I bought the tickets at a promotional price. As for recommendations to other travellers, my advice are choose Cathay Pacific if you have a tight schedule as they have a plenty of connecting flights, if they offer prices comparable to low cost airlines.

CATHAY PACIFIC AIRWAYS customer review :  5 November 2009 by R Tembo   (Zimbabwe)

JNB-HKG, HKG-JNB. Both flights very comfortable. FAs very attentive and meals were good. IFE system on the JNB-HKG froze at some point but was able to be rebooted. The seats are a bit claustrophobic but comfortable. Good flight experience.

CATHAY PACIFIC AIRWAYS customer review :  3 November 2009 by F Hasek   (Hong Kong)

Hong Kong - Cairns return. Airport staff in Cairns seemingly more grumpy than other locations. I find the new economy seat an improvement on the old seats, more legroom (even in the forward slide recline) and more personal space. The minus is that you do have to slouch a bit to sleep. IFE system is excellent and not prone to crashing like the old system. The other bugbear with CX is the complicated rules for upgrading your ticket with miles, and the low reliability of their website to buy tickets.

CATHAY PACIFIC AIRWAYS customer review :  29 October 2009 by W Peng   (Hong Kong)

TPE-HKG, unfortunately got a long-haul 747-400. I can't stand the claustrophobic "fish-bone" Business Class seat on a day-time regional flight. It is so narrow, can't read newspaper, nor eat properly. I have been a frequent traveller on CX, but avoid CX on regional flights like HKG-SIN or HKG-NRT to avoid the risk of being stuck in one of these seats.

CATHAY PACIFIC AIRWAYS customer review :  23 October 2009 by Sumit Datta   (UK)

Business Class LHR-HKG B747-400. Check-in fast, lounge small and outdated - chairs need to be updated and changed, small selection of drinks & snacks. Priority boarding for First & Business class passengers. Seat on upper deck, quieter than main cabin on lower deck , business class seat very good and comfortable, converted to lie flat bed. Attentive FA's - served glass of champagne and menu list for evening meal. Excellent selection of latest movies and programmes on AVOD system, excellent selection of food, toilets clean and checked regularly by FA's. On arrival in Hong Kong - again attentive staff willing to help with queries regarding transit through the airport.

CATHAY PACIFIC AIRWAYS customer review :  20 October 2009 by Walter van der Kruk   (Netherlands)

Amsterdam to Denpasar via Hong Kong vica versa with 747-400. Slide forward seats are terrible and extremely uncomfortable. Service on board is reasonable but food not very good. We booked with 3 persons and all felt totally exhausted after the flight all because of the terrible seats. We will not recommend Cathay to friends or family. Tickets were very expensive for Economy Class but we expected much more comfort with the chosen number one airline.

CATHAY PACIFIC AIRWAYS customer review :  19 October 2009 by C Sterling   (USA)

BKK-HKG. A330 aircraft in regional configuration. Seats extremely cramped (no more than 30" pitch) and aircraft was dirty. Main screen news program on offer. Service was rushed, a very small dinner on offer. Abbreviated beverage service, never offered refills. Crew disappeared for the rest of the flight. Cathay service standards have slipped. Too much time was spent on selling duty free.

CATHAY PACIFIC AIRWAYS customer review :  19 October 2009 by Alexander Gan   (Singapore)

Singapore to Hong Kong and back. The seats were nice, food good but not as tasty as that of Singapore Airlines. The in-flight entertainment was terrible. Still, it is a value for money, and there are many flights to choose from.

CATHAY PACIFIC AIRWAYS customer review :  14 October 2009 by F Pang   (Qatar)

DXB/AKL via HKG one-way. DXB/HKG sector on an A330 with new economy seating. I didn't feel comfortable with the new seating but I don't want to repeat the problem now as it has been widely reviewed here. I would rather point out a less explicit drawback. On the HKG/AKL sector they served hot buns with meat as breakfast. But it was not specified on the menu whether the meat was pork or other. The gent next to me, who was a muslim, had to seek my advice if this was made of pork (which was the case) before he decided not to eat it. It reflected CX's lack to attention to detail - especially considering it flies to several Middle East destinations.

CATHAY PACIFIC AIRWAYS customer review :  7 October 2009 by K Chan   (Hong Kong)

HKG-LHR return Economy. Outbound B747-400 and return on A340 - both delayed half an hour for technical problems. Cabin on both aircraft newly fitted with the slide-forward seats which I found not very comfy. The new Studio CX AVOD is the best among airlines I've travelled with great selections of movies and music. Food on the outbound flight was not that great but better on the return. Flight attendants courteous and polite - not bad for long-haul flight. I only wish CX returns to the old style seats.

CATHAY PACIFIC AIRWAYS customer review :  5 October 2009 by M Gounder   (South Africa)

HKG-SIN B777-200, travelling with a family of 5. Flight was delayed for 3 hours with no explanations from any ground staff. Onboard it was the same bland meal that was served to me on another flight. Hardly any drinks served and toilets were filthy. Inflight entertainment is very outdated for a 5 star airline - the resolution and size of the screen are both bad. It's safe to say that I will never fly Cathay Pacific again, any time I revisit the far east.

CATHAY PACIFIC AIRWAYS customer review :  25 September 2009 by Dean Williamson   (USA)

SFO-HKG-LAX and PVG-HKG business class. New seats on trans Pacific flights, older generation seat on PVG flight. The service was excellent, but whenever a flight attendant from another cabin helped out, they tended to be careless and perfunctory. CX flight attendants are more matter of fact, and go about their duties without too much personality or charm. Business class cabins and bathrooms are spotless, a big contrast to the economy sections when I'd walk around the cabin. The meals were excellent, dinners a bit rushed as though they were trying to get done so we could sleep sooner, but lunch/breakfast more leisurely. Food presentation tasty and good, and a wide selection of entrees and drinks. Studio CX AVOD system tends to locked up on games, and doesn't offer as many films and TV as some others. Overall, an excellent and reliable (if not inspired) product, and the new seat is great for the long night flights.