Cathay Pacific Airways Passenger Reviews and Customer Trip Reports

Check Cathay Pacific Airways passenger information in our customer travel guide

Cathay Pacific official 5-Star Ranking

Award winning First Class seat

Cathay Pacific Economy class seat reviews

Fixed shell Economy Class seating

Cathay Pacific First & Business class Lounge Reviews

AVOD IFE with 600 programmes and over 800 CDs

Cathay Pacific First & Business class seat reviews

Flat-bed Business Class seats

Cathay Pacific Aircraft Seat Plans

3 Premium lounges at HKG airport

Cathay Pacific Passenger seat tips

HKG Arrivals lounge for Premium Class passengers

When paying Business class fares it is expected that the treatment received would be reflected within the price. On my latest Australia trip the planes are appearing 'tired' and in need of remodelling/upgrading, unavailability of meal selection and bias to certain passengers during meal serving is not what was expected when requesting additional items. The preferential treatment when boarding did not exist with economy passengers allowed into the Business/First class line ahead of those entitled. Issues raised with customer relation were initially ignored and when a comment was again requested the reply was uncaring. Other airlines will now get my support.

YYZ-HKG on Boeing 777-300ER. Service and food was excellent with lots of snacks provided. Entertainment was very good with lots of movies and television shows. Seats were better when they did not have such a high density cabin but considering it was a 16 hour flight the seat was quite reasonable.

SFO-HKG and HKG-PEN. First flight SFO-HKG, night flight leaving SFO at 1.10am, flight was slightly delayed but arrived on time. Inflight service below standard. Food horrible and inedible. Ordered vegetarian meals and honored on both flights. All requested seats given on both flights, probably due to AA platinum status. Flight attendants polite. Seats the worst in the industry. After 14 hours sat in it you could barely walk. IFE seems good but didn't use other than listening to the music. Interior conditions of the plane need cleaning and refreshing. Toilets unsanitary. No toothbrush, socks, eye shade - nothing! Cabin crew came around a few times with refreshments. The second flight was just like a flying Greyhound Bus traveling from SFO to Chicago with a free inedible meal and free drinks, dirty and old tired plane, nothing special. Think hard before you decide to fly CX economy long haul.

LHR-HKG. New Premium Economy Class Cabin. Check-in done online, however website does not allow you to save the pass to a desk top so it can be printed remotely. No fast track offered and no lounge, so I used my priority pass in T3 and for about 10 pounds I had a nice lounge. No baggage to check so cannot comment on bag drop facility. We were able to board alongside business class passengers but frankly it would be better to wait until economy class had fully loaded. I was looking forward to a welcome glass of champagne orange juice, however even after prompting this was not forthcoming. The cabin itself is quite small and inexplicably has two types of seat. Bulkhead or front row seats have a nice extending padded foot and leg rest, but the rest have nothing but the standard fold down rest on the seat in front. The pitch is an ungenerous 38 inches, but this is adequate given the recline of the seat itself which is about double what you might expect in economy. The seat itself is well padded, and more than comfortable for a 12 hour flight. A tiny amenity pack was offered. The food was fine, I was expecting a business class offering as described on the website, but this was basically economy food on a tray. The wine was simply red or white, but champagne was available. Service was fine, and I always went forward to use the Business class loos which no one seemed to mind. Entertainment was great and worked fine for the journey. Disembarkation in HKG was fine and we were given priority behind business class. All in all this service ticked most of my boxes because I really need a little space and comfort, and hopefully a little peace. I think the service represents fair value for money mainly because the seat is so good.

NRT-HKG-BOM. Last minute equipment swap on NRT-HKG from 772 to 77W meaning the Olympus flatbed instead of the regional seats! Service attentive and called by name. Flatbed seats are worn but comfortable. HKG Lounges are stunning and world class, esp Wing. HKG-BOM delayed 90 min by lightning so cabin crew did drinks, warm nuts, and hot towels before takeoff and again before dinner. Service was also fine but upper deck of 747 was quite cold. Special meal (veg) was quite good. Cabin crew tend to hide in the galleys but very much approachable. IFE also good. Overall a great experience.

MEL-HKG-DXB. Booked CX as they offer a same day connection from MEL-DXB. Flight out of MEL was delayed an hour. 3 of the 4 flights were on an A330-300 and DXB-HKG on an A340-300. In Melbourne no lines at check-in, flight was only about 40% full, this meant I could stretch out and had a row of 4 seats to myself. Seats did not recline. Service was ok, FA's disappeared early and the lights went off. HKG-DXB flight delayed 2hrs, very full flight, service was a repeat of MEL-HKG which meant lights out after meal service and then one or two drinks for the rest of the flight. Y class seats are uncomfortable and don't recline. I have lounge access as I am Qantas Gold. Onboard entertainment was excellent a good choice of TV and Film. Food was just OK. Flight back was upgraded to business from DXB-HKG due to the flight being overbooked. Staff were excellent, food was good but not amazing and seats were full reclining to flatbed. HKG-MEL very similar to outbound plane - almost empty, staff served meals than disappeared and lights were out the whole way even though it was a day flight. Lounges in HKG are fantastic, especially the Pier. MEL lounge is a bit underwhelming and not up to the standard of QF. Overall I would fly again but probably couldn't do more than a flight to HKG without the seats reclining. CX is still a good airline but the service is slowly in decline.

Perth-Hong Kong-Chitose return. Perth to Hong Kong on A330 was the worst flight I have experienced. Seats were uncomfortable and the service rushed and sloppy. Sleep was impossible. I would not recommend overnight flights. Hong Kong to Chitose on 747 for the first time, seats were fine, flight attendants, entertainment, food and overall experience was about 100% better than the previous flight. Return trip on a much older 330 aircraft with below average entertainment. The seats were the most comfortable of all flights. 8hr trip to Perth was also well above average with excellent service, food and inflight entertainment. Hong Kong to Perth was extremely good, the plane was very new and comfortable. Cathay is easily on of the best airlines despite the terrible first impression.

HKG-BKK-DEL in business on one of their Regional configured A330. What a big let down after the connecting flight from LAX in First. The lounge in Hong Kong was excellent with a rather extensive buffet offering. Glad I had it since the service on both segments to DEL where a bit underwhelming. Seat is old style business and meal was nothing special. Service on the other had could not have been better. FA's were very pleasant. All in all an OK experience.

LAX-HKG on 777 in First. What an experience. Check-in at LAX was very nice as was the OneWorld lounge. Boarding was a bit underwhelming as they tend to let both First and Business plus premier Marco Polo and OW members stampede on. From that point on there is nothing that I could find fault with. Service was beyond excellent and very genuine. The food was excellent as was the Champagne and Wines. Entertainment is top notch and the suites very comfortable. Would definitely fly them again.

London-Hong Kong, Shanghai-Hong Kong-London. On both of the out and return LHR-HKG sectors I was upstairs on the 747. Unfortunately both seats were in the old style, there are cramped and encourage sore elbows as the sides are not padded. I prefer the 747 to the 777 but wish they would upgrade the seats to the new type. One small gripe - the chief steward introduced himself with a handshake to some customers but not all, I assume these were Marco Polo members. As a BA Silver member, I feel this courtesy should have been extended to all passengers. Overall though all 4 flights I took were excellent.

Sydney to Hong Kong. Excellent flight from check-in to arriving at Hong Kong. FA's cheerful and attentive. Food excellent (special meal ordered). Seat very comfortable and added bonus, an orchid in a vase on the bulkhead. IFE very good, watched four movies. Probably the best trip I have ever had.

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