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Cathay Pacific Airways Passenger Reviews and Customer Trip Reports



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Cathay Pacific Airways Customer review :  24 April 2014 by Gerard Nicolas    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-HKG in Premium Economy and HKG-EWR in business (thanks to an unexpected upgrade). Had a great experience in both classes, attentive but not too present service, new airplanes, clean, friendly, on time, good connections in HKG (although I found their inter-connection with their subsidiary Dragonair not optimal), classy. Would definitely fly them again. Premium Economy product was good and definitely worth it on a 16hrs flight. While meals are close to those of economy if not the same, the cabin, quietness and space are enough to make this worth it. Business class was one of the best I've been in, with attentive and not over-present service, classy and providing you with the options you need when you want them for a pleasant and relaxing flight. Cathay definitely carried the magic of Hong Kong on their flights. Business class seating and bed is very good, roomy and comfortable. A very good experience.



Cathay Pacific Airways Customer review :  23 April 2014 by Fran Constable    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business/Premium from Perth, Australia to LHR and return. Cannot fault the crew on all 4 flights - they were very pleasant and efficient. Food and service in Business was very good and above average in Premium Economy. Ground/check-in staff at LHR very helpful with flight changes. The seats in Premium weren't the most comfortable, but there was plenty of legroom which is always a problem for me being quite tall. I'll certainly fly Cathay again, especially whilst their fares remain so competitive.



Cathay Pacific Airways Customer review :  23 April 2014 by G Alexander    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HKG-CDG return, left April 12, return April 19. I flew this same route last June/July and chose to fly CX again. The flight to HK on 330 was very comfortable, with excellent food and service. The inflight entertainment was good, with a wide variety. I slept a little, enjoying the flat bed. The flight to CDG later in the evening was in the small front business cabin. I wanted to try this because everyone raves about the cosier and more private space. I was in 11K. Small cupboards are located right here as well and these were accessed a lot by FA which was distracting and did wake me up several times. Also, after dinner was served, it is a long wait to breakfast. My only complaint is that the flat bed is much firmer than the 330 and in fact uncomfortable and difficult to sleep on at times. On the return flight from CDG-LHR I was in the main business cabin this time, which was in fact quieter. The FAs did disappear for sometime, and often were engaging in conversations in the galley and less interested in checking on PAX during the flight. When I requested a snack because it was way past dinner time in terms of Paris time, the FA was at first a little put out by my request (a first in my experience flying CX). I also found the inflight entertainment almost identical on all flights and hence found it difficult to find anything to watch. Admittedly, it was return flight in one week. The flight from HKG-SYD was very good with probably better service than the Paris legs. The food was good, although the dinner was served only half way through the flight, and then nothing for the last four-five hours. All flights were punctual and even early at times. It is a good value for money business class ticket, especially as their business class is one of the best overall. I would fly CX business again even though not as good as last year.



Cathay Pacific Airways Customer review :  23 April 2014 by A Bellet    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown for 10 years from Paris to HKG every month, at least twice a month. I've seen the service quality, whether in economy or business class, drastically going down from 2009. The food has become much poorer, quantity and quality-wise. The temperature in cabin was very cold, and most of the time, no more blankets left, even for my 9 year old daughter. The online booking does not show you complete routes when booking a ticket. Example: HK to Singapore, they don't mention there is a stop in Bangkok. So you just get the surprise at check-in. If you want to upgrade from your miles, you need to buy a more expansive ticket, and even then, you are not sure you can be upgraded. Even as a frequent flyer of this company, it became almost impossible to book a front row seat over the years. Before, as a Marco Polo gold member, I could easily get any seat I required. Will never will fly with them again.



Cathay Pacific Airways Customer review :  22 April 2014 by P Wipatavit    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew BKK-HKG-NRT. The BKK-HKG route was on a A330-300 with the new seating product. We were on CX524, flight departed on-time. About an hour after take-off, crew started serving meals. There were 2 meal choices and there were plenty of meals for all passengers. Flight landed before schedule which was excellent. Had a 5 hr layover at HKG. Flight to NRT left approximately 30 minutes late but landed 2 minutes before schedule. Meal service on board was a snack meal. Drinks offered upon request. Crew were friendly and always smiling.



Cathay Pacific Airways Customer review :  22 April 2014 by Andrew Sweetiong Tan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our group flew CX650 on 9 Apr 2014 and returned CX715 on 15 Apr 2014. Both sectors the in-flight service was good and cabin crew served with smile. The economy class seat is comfortable. The breakfast meal of scrambled egg was flat, while the dinner meal of chicken curry was delicious. Overall enjoyed my CX flight and will recommend this airline.



Cathay Pacific Airways Customer review :  18 April 2014 by Charlton Heather    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ruined the end of our holiday. We returned Premium Economy from New Zealand - shared flight with ANZ (incidentally ANZ were superb) - what a waste of money - service worse than in ordinary economy. Ran out of meal choice then offered from the (cheaper) economy menu, entertainment console / light and call system all broken! On way out, offered medical assistance when call went out - given bottle of water as thanks!



Cathay Pacific Airways Customer review :  16 April 2014 by Tim Patrick    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to Taipei economy. Flight was on time, smooth, good boarding and service, efficient cabin staff and the service director came down to cattle class which was a nice touch. Very old seats but comfortable. AVOD screens small and dark, hard to see the picture. The 'catering' was an all time low for CX. Dry rice box with mushroom? No taste whatsoever and a cold oolong tea carton. Wine and water on request though. I know it's a 1 hr 20 flight was the offering from their 'Mouth-watering' menu was very poor. Eat before you board!



Cathay Pacific Airways Customer review :  14 April 2014 by Cheung Dickson    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Hong Kong vv with airbus 330 economy. Inflight service alright. Food very small, the main portion was less than 300 ml in capacity. A bit meagre when compared with Qantas meals. Flight attendants very courteous. Seat in front of toilet, so didn't disturb anyone when seat reclined. On the return flight, congee served, which suited the cultural background of most passengers. A choice of 3 meals, didn't run out of choice. Sat next to toilet again, toilet door didn't shut properly, so ended up closing door for passengers most of the time. No 2nd offer of drinks, unless on request. This is below par compared with SQ, in which each drink is offered twice. Overall, a satisfactory product.



Cathay Pacific Airways Customer review :  14 April 2014 by Pierart Laurent    (Vietnam)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-NRT and OSA-SN. Economy class. Having previously flew CX, I was quite confident in the quality of the carrier. Nevertheless, these last experiences came as a disappointment. For short/medium haul flights, it seems that CX has definitely opted for the low cost, low quality approach of the business. Between SGN to HKG, the service was indifferent at best. Pax did not even receive a tray with the so called meal but simply a sort of hard paper food box. Drinks choice on offer were limited but large choice on request. I was not proposed any coffee or tea. To sum-up, disappointing experience despite the fact that we always flew on time on this trip.



Cathay Pacific Airways Customer review :  14 April 2014 by Benjamin Mowat    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very impressed with their new business class flying to Chicago. The crew were nice and the airport was excellent. The only thing that I didn't like is the time it leaves. The flight there takes off at elevenish and flies through the Hong Kong day and when you're about to fall asleep you land. I then had a connection to Boston on American and it was very hard to continue on as you're so tired.



Cathay Pacific Airways Customer review :  9 April 2014 by A Tsui    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the new route from Doha to Hong Kong (CX640). A very smooth and comfortable night flight of only just over 7 hours. The flat bed on this newly refurbished A330 was reasonably wide and there was plenty of space for hand luggage. Food was good and service was excellent. Only complaint was not with CX but with the Qatar Airport - on both my inbound and outbound flights, the aircraft was requested to park miles and miles away from the terminal, and the airport bus took well over 20 minutes to transport passengers to and from the aircraft.



Cathay Pacific Airways Customer review :  8 April 2014 by B Fruin    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Shanghai to Auckland in February. 777 to HK then A34O to Akl. The A34O used to Auckland has the new seat layout which is the same seat configuration as the 777-300 and is quite comfortable. Bigger screens and better overall than the older 340 used on the route before. Took off on time and arrived a little early. Food and service always very good. The planes are clean and the crew outstanding. Return flights both on time with the same great service.



Cathay Pacific Airways Customer review :  7 April 2014 by Jacob Choi    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from LHR-CDG and CDG-HKG with BA and CX respectively, it was excellent as CX managed to upgrade me from a normal Y to Y+ on the Paris-Hong Kong. It was my first time in PE and it made quite a difference since it was a 11 hour flight. There was a significant amount of legroom, and the amenity kits and enhanced levels of service made the great difference in price between Y and Y+ that I should now consider in the future when it's a long haul flight. The movies were decent and varied and the cabin crew were flawless, one thing that is particularly commendable as they really collaborated together and you felt that they were helping each other out as a team.



Cathay Pacific Airways Customer review :  7 April 2014 by Walker Shane    (Bangladesh)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown with Cathay many times before, but always in Economy or Premium Economy. This was the first time that I have travelled Business Class with them. The flight was Hong Kong to Melbourne return, and was on a newly fitted out A330 with the new style Business Class configuration (not the old style herring bone). Overall I was extremely impressed. The service, food, drink selection, and entertainment were all excellent. However, the best part of the flight was the seat, which was probably the most comfortable business class seat that I have experienced, plus there was ample storage space and compartments. The only thing to be aware of, is that some seats are not exactly aligned with the window, and so you have to crane your neck around the cubicle wall to see out of the window.



Cathay Pacific Airways Customer review :  7 April 2014 by Peter Gordon    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG-NRT and HND-HKG-LHR in Economy. I discovered that by travelling CX I could have a stopover at HKG on my trip to Tokyo at no extra cost to flying direct. 3 of the 4 flights were slightly delayed by no shows but we arrived on time or only a few minutes late in all cases. Overall the flights were very good with above average catering and comfortable seats. Cabin crew were excellent and were available throughout the flight. I would make a couple of comments. It would be nice if Cathay could fit "ears" to their economy class seats - it helps avoid getting a pain in the neck. Also it would be good to fit adjustable air vents above each seat. I found the first flight too hot when I got on, the cold during the flight (although that was fixed by a trip to the loo to put my vest back on) - adjustable vents would help alleviate this. Notwithstanding these comments I'm happy to award Cathay top marks.



Cathay Pacific Airways Customer review :  7 April 2014 by C Joaquin    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very nice and good service with many channels available but I don't like the old aircraft's such as the A330-300 and the Boeing 772 because of the old seats and old TV sets. Everything else is ok, meals are good, bathrooms are clean and staff are friendly.



Cathay Pacific Airways Customer review :  3 April 2014 by Norton Clive    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-HKG-SYD. My wife and I chose PE Economy because of the seat and we were not disappointed. A few extra inches in width and quite a few extra for legs with extra recline and a wide armrest with food tray inside. This all made a dramatic difference for our comfort on a 22 hour flight. It was possible to find a sleeping position. Also at meal times the seat in front did not interfere with the food table. Cabin staff were very friendly and professional, a very solid product I would choose again. Try and get the front row seats, they have extra leg support.



Cathay Pacific Airways Customer review :  3 April 2014 by Norman Mitchell    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX918, B77W, MNL-HKG. I am not a regular user of CX but past recent experiences in their new Business Class have been good. The seat is excellent and the catering satisfactory. On this flight, I was told that I was being upgraded to First Class but was then advised that there would be no First Class service, just the seat and that the catering would be Business Class standard. Having selected a Business Class window seat, as always in the CX type of lay-out, I was allocated seat 1D in First Class. This is a single centre seat in CX’s apparently new First Class lay-out and can only be described as a cell. Its certainly spacious as you would expect in First Class nowadays, but there is a feeling of being locked in to a high sided enclosure. The seat itself is like a bench, its width would adequately seat two people and has no shape to it. Also, there are no overhead bins, only a small cupboard that forms part of the cell which is only large enough to take a small bag and a jacket. Roller bags have to be placed on the floor, protruding out from underneath the foot-stool that forms part of the flat bed. It was sufficiently depressing that I asked for my Business Class seat back but the flight was full, hence the “upgrade” and my seat had been allocated to someone else. The Business Class catering dinner on this flight – comprised an adequate fruit salad, a main course where a choice of two meat in a sauce and rice and fish in a sauce and rice were offered up on a tray by the cabin attendant. They looked so unappetizing that I passed on the main course. Dessert was a dry looking piece of cake which I passed on as well. This was low standard Business Class catering at its worst, there was no menu given so the actual content of the meal was down to guess-work. Finally, we were told whilst in the Lounge that there were problems with the IFE on board. We then departed almost 2 hours late. Overall, very disappointing and in comparable with other carriers in the Region.



Cathay Pacific Airways Customer review :  2 April 2014 by B Crockford    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-LAX. Upgraded on miles to b-class. Great product all round - service, plenty of privacy, seat comfort and lie flat bed very comfortable, making for a decent amount of sleep. Only complaint on this 12hr flight was the meal service timing and slight delay in drinks after take-off. Around 3hrs in, dinner was served (which was excellent, with a great selection of wines) and then followed around 5hrs later with brunch - some 4hrs out from the destination. It was explained this was in response to some customers providing feedback they got hungry. Odd as CX offer decent inflight snacks and also at odds with other 12hr flights. The service interrupted my sleep and whilst I asked for my brunch to be served 2 hours later, and this was done, some parts of the brunch offering were missed.



Cathay Pacific Airways Customer review :  1 April 2014 by Seigfredo Origenes    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a very safe flight from LHR to Hong Kong to Cebu and back. The overall flight made it quite worthwhile at the same time, entertaining. Will book my next flight here and highly recommended to all first time travellers.



Cathay Pacific Airways Customer review :  28 March 2014 by J Halonen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HEL-AMS-HKG-MEL. All flights 99% full. Food good, seats uncomfortable, cabin crew friendly. On return flight got upgraded MEL-HKG and HKG-LHR. Good value for your money.



Cathay Pacific Airways Customer review :  28 March 2014 by Shiva Sitaraman    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO-HKG-MAA, BLR-HKG-SFO (BLR-HKG on Dragonair) in early March. Enough has been said about the horrible shell seats on the 747-400s. One can only hope they replace these aircraft soon. Once again the special Indian vegetarian meal out of SFO was terrible. I have traveled this route 4 times over the past four years and the same entree has been served. I wrote to the airline about this but obviously to no avail. Food-wise things do generally improve on the other legs but in general the quality is going down. AVOD was superb with great sound and picture quality. The selection was vast with all the 2013 best picture Oscar nominated films already available. Overall, good value for money with decent on board service and on time flights.



Cathay Pacific Airways Customer review :  26 March 2014 by B Crockford    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX881, LAX-HKG in Premium Economy. After a number of recent flights on US airlines, it was a real pleasure to step on board a Cathay Pacific plane. The PE product is great for the long haul and worth the extra investment. Far superior to BA's equivalent. Only downside is getting out of your seat if you are at the window (or center) when the seats in front are reclined - makes for a difficult clamber over the person in the next seat. Great service - friendly, sincere and efficient. The separate compartment on the 777 is a plus, especially when sat on the right side making for easy access to the dedicated washroom.



Cathay Pacific Airways Customer review :  26 March 2014 by C Koehncke    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX have not disappointed me in 3 years of flying. Perhaps as a recognized traveler, I get special treatment but never witnessed such with any other airlines. Point in case, on recent JFK-HKG flight. I arrived on a late AA connection and had not checked my baggage through to HKG (only checked to JFK). Fearing I would miss my CX connection, I did not bother to pick up my luggage at AA baggage claim and went straight to CX, barely making the flight. Arriving in HKG, I contacted CX baggage services. Even though my bag was not under their control, not tagged for them, they sent their JFK staff to AA baggage, retrieved my bag, put it on the next CX JFK-HKG flight and delivered it to my home. All in < 48 hours. During this period, CX contacted me several times by phone to let me know the status. This is exemplary customer service.



Cathay Pacific Airways Customer review :  24 March 2014 by Mark LaPrairie    (Bhutan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX828, HKG-YYZ, business class, seat 16K. Bravo CX. Puts the US carriers to shame. Got onboard and realized I was seated adjacent to a mother and her 3 young daughters in the second small cabin of business class and imagined there was going to be a lot of family chit-chatting, so asked the purser if there was a window seat in the first larger business cabin available. She found a family member of a CX staff travelling on a pass and asked her to switch seats with me. I then used the lavatory and returned to my seat with a wad of tissue. This was noted by a flight attendant who arrived at my seat with an entire box of tissue for my use throughout the flight. That was thoughtful. Food was excellent, particularly the hamburger from the mid-flight snack menu. I asked to have the first meal served 'express' with everything (appetizer, entree, dessert, etc) on the tray delivered asap after take-off as I was really tired and wanted to just eat fast and sleep. This was no problem and done as requested. Seat comfort good - lots of storage space. Selection of movies and very good. Flight on time. Flight attendants couldn't have been nicer - polite, obliging. No snarling and snappy quips like on United. Overall, excellent business class product.



Cathay Pacific Airways Customer review :  17 March 2014 by C Schmidtke    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-NRT. I was looking forward to flying with a much-recommended airline for the first time. Kind of a ho-hum experience. Nothing special, really. Limited entertainment. Food middling. Beverage selection awful. I finally asked the attendant if they had anything other than oolong tea or sugary drinks. She looked at me and said, "That is a very good question." It took her several minutes to track down a single can of Perrier. Overall okay since it was just a short flight, but certainly not living up to the hype that surrounds this airline and not an airline I would seek out again.



Cathay Pacific Airways Customer review :  13 March 2014 by J Liew    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from LAX-HKG-KUL and return. I have done this trip twice in the last 4 years with my wife and 3 kids, all under 5 years of age. This is the best airlines I have ever been on. I would never travel anywhere long distance to East Asia any other way.



Cathay Pacific Airways Customer review :  13 March 2014 by P Fox    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-HKG. I've flown this route many times and they've spoiled me. It took a recent business class trip (LAX-PVG) on their One World sister AA to remind me just how top notch CX is. The product and service are the best. Excellent entertainment, food, seat is beyond 1st class for many other airlines. Polite, attentive, professional service. Rare. Service like this is becoming a lost art in many places.



Cathay Pacific Airways Customer review :  11 March 2014 by John Contreras    (Philippines)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong - Manila. Bumped the 4 of us from economy to Premium Economy since economy was overbooked. Seat was spacious and very comfortable (comparable to the business class seat of PR A320 business class seat). Food was okay (sandwich only since it's a 2 hour flight). Plane was a B777-300er. Transfer is a breeze. Inflight entertainment is very good (ranges from classical music to newest, movies and concerts are also present including TV shows). CX is a benchmark of great airline service. Will definitely fly them again.



Cathay Pacific Airways Customer review :  10 March 2014 by Leanne Bree    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to HK then HK to Rome and return. The MEL-HKG leg was okay, again minimal services. The entertainment choices however were excellent. I have learnt from many other long haul flights and now take a soft full size pillow rolled up, it makes the world of difference. They are pretty lenient with carry ons, I feel the luggage limit of 20kg was a little lousy compared to other carriers. The meal was pretty normal airline food. The flight however was on time and our luggage got there safely. However, the HKG - Rome leg was the horrible shell seats. Almost no padding. FA's were really very nice. I spoke to one about the seats and she said they use the old planes to Rome as there are facilities for the staff to sleep and that they use the newer planes for the Melbourne leg. On the return leg we were given a few little packs of cookies. On our trip from Rome to HK, we found for some unknown reason our pre-selected seats were changed and my husband and I were apart. We asked about this and they fixed at the check in desk. However onboard, someone else had a boarding pass for one of our seats so staff had to quickly find her a seat somewhere. All in all, it was a negative experience.



Cathay Pacific Airways Customer review :  6 March 2014 by Stephen Wilson    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Food was very good, but left for hours without being offered any drinks or snacks. Usually fly with Singapore Airlines who are far superior. Expected a similar service. No hot towels provided, no toothbrush and paste or flight socks. One meal and drink soon after take off, then nothing for 10 hours.



Cathay Pacific Airways Customer review :  5 March 2014 by B Anderson    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to London Heathrow, 27th Feb, CX257. A 12 hr fight two rows apart because single people are allowed to take the window and aisle seats, leaving only single centre seats. Not everyone can book online - we can't. Young children screaming and crying - can't all young children be sat in one area? The TV didn't work for the whole journey - I told the hostess, but she never came back about it. Worst flight and it had to be the long one.



Cathay Pacific Airways Customer review :  4 March 2014 by Albert Tony    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew on CX250 on 28/2. Check in at LHR was bad as the business class desk was not obvious and we were ordered to use the kiosk. This spat out our lounge pass which confused the lady who realised that we were novices and was trying to be helpful. Eventually all the paperwork was sorted and the cases sent on their way. The lounge was comfortable, boarding straightforward and we found our seats. Initially it looked good but no one "showed" us round so we did not discover a locker in which the headset was stowed and within which was hidden the socket to plug them in. The IFE was better than the listings for classical the music indicated but the audio books appeared to be very limited. dinner drink was offered to one of us but not the other. Dinner was a disappointment - smallish portions, minimal garnishing and the advertised pork was substituted by chicken. The bed was clever but this meant that in the day position there was no support for the lower legs. No pillow or mattress, the lack of the former forced my wife to use her blanket as a pillow so she was cold. Breakfast was dire although the cups of tea were better than average. The crepe was a soggy scrambled egg. The flight attendants were not alert and failed to realise visual handicap, something that needs to be added to their training. Disembarkation was smooth and our bags arrived on the carousel very quickly.



Cathay Pacific Airways Customer review :  4 March 2014 by Graham Brett    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-HKG-SYD, BNE-HKG-ICN in Y class. Departed Feb, returned early March. All flights on time with excellent service. All flights on A330-300 aircraft. The first ICN-HKG flight was on an A330 yet to receive the updated economy cabin, no different from my inter-Asia flights back in 2012. Loop channel entertainment however still good movies and these are being phased out. All my other flights (2 long haul and the HKG-ICN sector) were with updated cabins. I'm 6'1" so of course it was a bit tight but comfy compared to most economy products and I managed a good sleep on the BNE-HKG sector. Entertainment was amazing! Large touchscreen TVs that were a joy to use. Food was also good on all sectors and the gin and tonics I had were very tasty with just the right strength. All in all highly recommended!



Cathay Pacific Airways Customer review :  3 March 2014 by C Cutts    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-TPE-HKG, my first time on CX but if these 2 flights are the norm then it won't be my last, CX406 and CX405 on a 773 and returning on an A330. Check in both at HK Central and TPE quick and polite, the lounges both in HK and TPE very good too. The flights for a flight of 1hr 30min where fantastic, they really put the US and European airlines regional business class to shame, the seats were great, the new type out and the old type back. The crew again very friendly and really on top of their game, then the food I don't bother that much with airline food but this again was pretty good. Great trip and I will be looking to use CX again soon on there long haul product.



Cathay Pacific Airways Customer review :  3 March 2014 by B John    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX170 and CX888, PER-HKG-YVR on A330 and 777ER. Firstly Qantas lounge at Perth is ordinary but did the job for an hour. Trip from PER to HKG was quite good with food okay, service friendly & seat being comfortable. HKG to YVR was excellent all round again and slept 7 of the 11 hours. Overall very good but find that the 777ER is significantly more spacious and comfortable seat then the A330 (due to cabin width). I would also recommend getting an extra duvet or 2 (you get 1 initially) as these are quite thick and can be used as a type of mattress when sleeping, it really made the world of difference on the 2nd leg for me.



Cathay Pacific Airways Customer review :  18 February 2014 by Jacob Choi    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight CX256 (LHR to HKG) on 14th. There was a delay in takeoff from Heathrow due to strong winds, causing us to wait onboard the plane for 30 minutes, but the pilot kept us well informed of the situation. Although this flight wasn't as perfect as my last flight (CX233), possibly because it was a full flight, the crew were attentive and helpful. The meals weren't as good as last time (no chocolates or Haagen Dazs) but it was still edible (with Chinese spicy chicken and congee) and above what you would typically expect in economy. The thing I most like about the seat was the compartment in which you were able to put your phone in.



Cathay Pacific Airways Customer review :  18 February 2014 by Ed Pua    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-HKG-PEK in December, on time, no delay and back to SYD on February which was delayed by 30 minutes. Food was good. Seat comfortable and inflight entertainment was ok.



Cathay Pacific Airways Customer review :  18 February 2014 by Jacob Choi    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-MXP (CX233). The plane was only 70% full, nevertheless the crew did an excellent job for the 12.30 flight. The level of attention and service for economy is astounding, considering that they offered Godiva chocolates and Haggen Dazs ice cream. The IFE was superb, with touch screen being very responsive.



Cathay Pacific Airways Customer review :  17 February 2014 by RJ Sladewski    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX880, HKG-LAX, 15 Feb 2014, First Class, Seat 1A, 777. Fantastic service started with FA's personally greeting me and introducing themselves, indicative of the personal level of service that prevailed. Only 3 of 6 seats occupied in first, and the other 2 pax slept most of the time. Excellent food, caviar, a very large steak (I ate less than 1/2), Haagen Das ice cream. Spacious seat, comfy for sleeping even without the mattress. Didn't even watch the IFE, just caught up on reading. 1A/2A more private than the "K" side.



Cathay Pacific Airways Customer review :  17 February 2014 by J Huang    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew in Business from Brisbane to Hong Kong and return. Check-in both ways was efficient and friendly. Qantas business lounge in Brisbane was not very good with limited selection of food, and unfortunately did not have a chance to sample CX's many lounges in HK. On board the flight, staff were friendly and efficient - especially the customer service managers on both flights. Service from other staff varied, and whilst efficient, some were not very proactive (though this is a very minor complaint). Food was of excellent quality and portions plentiful. I particularly liked the Cathay signature drinks offered on the menu. The business seat is fantastic and well appointed. IFE was good, however the movie selections were a little limited for my preferences.



Cathay Pacific Airways Customer review :  10 February 2014 by Patt Tav    (Thailand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX708 and CX709, 17-19 Jan 2014. My friend and I booked our flight specifically with confirmation that we would have flown with the new business class seat on Boeing 747. Upon check in, we were told that we were to fly on an Airbus 330. We boarded the plane and I was in shock. The seats were exactly the same as 10 years ago but older due to aging. The seats were old and ugly with a width of other '5-star' airlines premium economy class and recline of their economy! Lights were flickering during take off. My seat was broken and could not upright to 90 degrees for take off and landing. I was told at least 3 times by a steward to adjust my seat upright before he accepted the fact that my seat was broken. I was not offered another seat as the flight was fully booked. Personal TV screen was even smaller than my Samsung Galaxy phone with broken, green and flickering display. When I tried to ask if there was power socket to charge my phone I was told that there wasn't one available! I tried to sleep but I could not because the seat was so uncomfortable with almost economy class recline. Instead of flying a bigger, newer plane to replace reduced flight, they decided to fly the oldest of the oldest. We were greeted with at least 5 idle Boeing 747 upon our arrival in Hong Kong. My flight back was the same plane type with the same discomfort, but with a worse selection of food. The flight was not the cheapest but the most uncomfortable of all the choices I have.



Cathay Pacific Airways Customer review :  10 February 2014 by Clive V Drake    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-KUL - one way. My wife and I are touring the Far East and this one way trip of 4 hours with CP was very good indeed. The plane was newish and the seats as good as International BA Club World. Its sort of odd in the recline as the whole thing seems to go up - vertically. But very comfortable when you get the hang of it. Food very tasty - had smoked salmon and Asian Chicken followed by fruit. All good. Drinks all chilled. FAs on the mark - friendly and efficient. Was it worth the £1,000 each - actually I thought it was. The lounge was a odd experience - good food and booze etc - but weird plastic seats and tables that looked like a local HK bog standard eating house. All in all though a good flight and I would recommend the airline.



Cathay Pacific Airways Customer review :  7 February 2014 by B Becker    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew from Okinawa Japan to Sydney Australia round-trip (used Dragon Air to go from Hong Kong and Okinawa). One recommendation is try to avoid flying during the Chinese New Year which is very busy, we flew January 19th and return flight was Feb. 4th and both flights were full. Our return flight was on a Tuesday (from Sydney to Hong Kong) and was absolutely chaotic and full. I found the Flight Attendants to be very helpful and extremely nice (compared to US Carriers). Our 2 yo daughter was screaming/crying and they were very attentive. Tried to upgrade to Economy Plus but not available. Economy is not going to be comfortable on any airline you choose (9 hr flight from Hong Kong to Sydney). Plan on little to no sleep on if in Economy with the seating. Most flights are red eyes to and from Hong Kong and Sydney. Food was ok and they do feed you no matter the time. We were annoyed as we flew back from Sydney as they fed us at 11pm, we were hoping they would darken the cabin to help our daughter sleep, no such luck. Inflight entertainment system was great. I would recommend Cathay Pacific but try to upgrade to Premium Economy if you can and again avoid flying 2 weeks before and after Chinese New Year if going through Hong Kong because it will be busy!



Cathay Pacific Airways Customer review :  7 February 2014 by Nag Gautam Prasad    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Myself and my wife visit Melbourne, Australia to see our children almost every 2 years. We by choice travel Singapore Airlines. This time, for a change we travelled Cathay Pacifc from Kolkata, India, via Hong Kong. We boarded flight CX 105, scheduled on 19th Dec 2013 which actually took off from Hong Kong in the early hours of 20th Dec 2013. When dinner was served, my wife asked for an extra bun. She was told that there was no extra bun available. I asked for red wine, when I was waiting for a second serving, by the time the hostess came to me after serving others seated ahead of me, she poured into my glass whatever little left in bottle and said sorry!



Cathay Pacific Airways Customer review :  5 February 2014 by Kwai Cindy    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX549, HND-HKG booked in Premium Economy class upgrade to Business Class. Very nice long-haul Business Class seat. I have a single seat window and aisle. Welcome drink, nice greeting with meal menu. The food need to improve in Business Class. Taste is worst than before. Cabin Crew are friendly. Once again, the flight arrived 20mins early into HKG.



Cathay Pacific Airways Customer review :  5 February 2014 by Casper Yap    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-HKG. Found things pleasant. New plane with responsive staff. Used FF, so paid a small fee to cover taxes.



Cathay Pacific Airways Customer review :  5 February 2014 by Casper Yap    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-HKG. Took the same flight last year. Newer plane with acceptable seat. Flight 99% full. Biggest issue is timing of meals. Flight left at 2pm, first meal started before 4pm and second/last meal at 10pm. No further meals for next 8 hours. some snack available but not enough to keep the belly occupied. Will not fly this flight again. Return flight was more standard, with both meals spaced properly.



Cathay Pacific Airways Customer review :  5 February 2014 by M Whitmore    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class LHR to AKL. LHR to Hong Kong leg was with Cathay and the HK to AKL leg provided by Air NZ as code share. On the whole, Cathay was superior, with the exception of the food, which was excellent on Air NZ. Cathay business class seating provided excellent space and storage, and the configuration 1x2x1 with each seat angled away from the aisle ensured privacy. This contrasted with Air NZ which had less storage and not as much privacy as seats have lower screens and are angled towards each other. The Air NZ lie flat bed with mattress was comfortable but requiring the crew to make up the bed was an irritation. The inflight entertainment was far superior on Cathay Pacific. The Air NZ controls were very dated and the screen was small compared to other airlines. Overall, service from flight crew was very good with both airlines. Disappointing that a lounge pass was not provided at check-in because of the codeshare status and I was instructed to use the Air NZ lounge at Hong Kong but on arrival discovered Air NZ shares the Thai lounge which was disappointing to say the least. Codeshare also meant that I couldn't check in on line for the non Cathay legs. I chose the code share flight combination as it offered the opportunity to experience two different business class services. Next time I would select flights only from Cathay pacific as Air NZ was disappointing. I understand that the Hong Kong to AKL route is provided by older fleet and it felt like it.



Cathay Pacific Airways Customer review :  3 February 2014 by Mansfield Chu    (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled on Business Class from Singapore to Colombo. Tickets were booked on expedia. There were some confusion over the name on the boarding pass and passport. Staff at check-in assured us that it had been changed after an argument but found out that it had not. Departure from Singapore was delayed an hour. Now departure from Colombo has also been delayed for an hour. Staff at check-in should be less surly. The airline should maintain a level of punctuality.



Cathay Pacific Airways Customer review :  3 February 2014 by Serge Grynkewich    (Philippines)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cathay's cabins on regional flights were in need of a re-do and a clean up. Cathay has rolled out a new "regional business class" seat that has partially addressed the upgrade, but has totally ignored passenger comfort in the seat. First, the seat is hard. On a short sector, Manila/Hong Kong, I found the seat uncomfortably hard and actually found my back aching. How can they have padded the seat so sparsely? Secondly, the seat does offer some recline and an opportunity to snooze, although not quite enough especially if one is tall. I'm short, 5'8", and my feet were bumping the apparatus in front of me that housed the next seats. Truly, 2" more of leg room would have been very good and one wonders why Cathay made the pitch so tight. Thirdly, the seat has no foot rest - a true failing. How did this happen? In all, Cathay's service is good and attentive but the seat in the new regional business class needs a respectable amount of padding, 2" more pitch, and a place to rest one's feet when reclined!



Cathay Pacific Airways Customer review :  30 January 2014 by Jennifer Bentley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-HKG on a codeshare so didn't pay CX prices but this was by far the best carrier of the trip. Staff are attentive and pleasant, nothing is too much trouble for them, and seat (A330) was very comfortable. If I could afford it I'd definitely fly the whole trip to NZ and back with Cathay.



Cathay Pacific Airways Customer review :  29 January 2014 by Kwai Cindy    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CX548, HKG-HND, Premium Economy. This is a 777-300ER. I like this aircraft because it has a separate washroom in the Premium Economy Cabin. This is the second time that I have taken Premium Economy from HKG to HND. On ground, welcome drink is nice. Food is ok, but it can improve a bit. Cabin crews are nice and friendly. As usually Cathay Pacific flights on-time. If they add a mid-night flight from HKG to HND will be better, just like CX524 HKG-NRT.





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