Cathay Pacific Airways  Passenger Reviews and Customer Trip Reports   Cathay Pacific Airways   509 reviews an official 5-Star Airline   Add your Cathay Pacific Airways Review   Cathay Pacific Airways detailed 5 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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CATHAY PACIFIC AIRWAYS customer review :  19 March 2010 by Peter Spillane   (UK)

Hong Kong to London. Had checked in online before so airport experience was very good. Flight two thirds full so nobody beside me. Cabin crew pleasant and professional. Drinks round followed with lunch. Crew did come round a few times with water and juices. Snacks and drinks available from the galley. Good selection of films and tv on seat back screens. Dinner served before landing - overall food not too bad. Immigration customs and baggage all very quick. Not sure if I like the new seats, but at least you don't have the person in front reclining back on you!

CATHAY PACIFIC AIRWAYS customer review :  18 March 2010 by D Byter   (UK)

The image of Cathay Pacific is as one of the greatest of the oriental airlines. The reality is rather different as I discovered on a return business class flight to Hong Kong. The herringbone stalls in business are pretty cramped and unimpressive. The food on the outward flight was awful by standards of say Eva or Thai. On the return flight the plane seemed rather old and tired. Scuffed seats, my wife's TV screen would not work despite the steward switching it on and off several times. He admitted that another TV in business was not working. He made all the right noises, was very polite, but obviously had no clue as to the workings of the TV. Since business class was full, he offered my wife an economy seat where the TV was working and gave us a $100 dollar voucher as compensation. When we got back I wrote to complain - Cathay Pacific took nearly a month to get back to me - with a certificate for a complimentary upgrade on a future flight. We have no plans to go east in the near future so what is the point of an upgrade voucher? Won't touch Cathay Pacific again. Incidentally, the Cathay Pacific lounge in HK is terrible - no feeling of exclusivity at all.

CATHAY PACIFIC AIRWAYS customer review :  18 March 2010 by A Campbell   (UK)

CNS-HKG and HKG-LHR. Staff courteous and helpful. Food and drinks OK but not exceptional. Herring bone layout of seats not suitable for couples travelling together and the seats themselves are rather narrow and not particularly comfortable. I do not rate Cathay Pacific as a 5 star airline.

CATHAY PACIFIC AIRWAYS customer review :  17 March 2010 by Kenneth Forrest   (UK)

Auckland-Hong Kong-Heathrow. Tthe past high standards are still there if not better. Both flights excelled in terms of friendliness and attention of cabin crew, quality of food and drink, and overall comfort.

CATHAY PACIFIC AIRWAYS customer review :  9 March 2010 by H Hwang   (USA)

My first and last business class flight on Cathay Pacific. From SFO to HKG and return in a 747, I was cramped into a stall that would not allow me to extend my elbows. The seat is economy class in width with a wall on each side. I had to stand and look over a partition to talk to my wife, but not before I folded my table and put all my work aside. There is no storage space. I resorted to throwing discarded papers over behind my seat. Papers will disappear if they slide down the left side of your seat. There is no place to put a drink. There is no place to put anything in front of you, such as under a seat in front of you. So, if you plan to do any work, remember this is business class, your laptop will take up all the room and there will be no space for anything else. There is not even space for a pencil next to your laptop. The herring-bone design is useless. One more thing, I could not take my regulation size 22-inch suitcase to the upper deck as it would not fit the space above the seat and they would not place it in the back of the compartment as they would, for instance, on Singapore Airline. It had to be placed in a compartment downstairs, thus depriving a business class flyer from his or her above space. Thus, I was not able to get anything to read or work from and retrieving it at the end of the flight was hectic. Never in business class on Cathay Pacific again. Once was enough.

CATHAY PACIFIC AIRWAYS customer review :  9 March 2010 by Marion Sibbald   (UK)

Travelled for the first (and last time) with Cathay Pacific in January to New Zealand. Had booked flights and seats last August but never (on all four flights) got the seats we had booked and one time did not even have seats together. Poor service, poor food and though some cabin staff were pleasant some seemed to be doing you a favour.

CATHAY PACIFIC AIRWAYS customer review :  7 March 2010 by D Welsh   (Austria)

FRA-MEL via HKG return. Outbound flight from Frankfurt cabin crew efficient, good Asian food. AVOD went AWOL mid-flight - cabin crew did try and reboot it 3 times, so there must have been an electrical fault. HKG-MEL not great, full flight, Cabin crew were struggling with picky passengers, but remained efficient. Return leg from Melbourne was magnificent. Friendly ground staff at MEL and HKG. From HKG-FRA enjoyed top class service.

CATHAY PACIFIC AIRWAYS customer review :  5 March 2010 by Y Sansom   (UK)

LHR-ADL return via HKG. My first time with Cathay and being a bit on the large size I was not looking forward to the long flights, but was made very welcome and well attended through the flights. The food and entertainment were very good. The price was excellent.

CATHAY PACIFIC AIRWAYS customer review :  1 March 2010 by Peter Chan   (UK)

LHR to HKG and back. 3 choices of main for lunch which was edible, no problem with the new seat, at last the seat in front of you can't be pushed back into your face. IFE has been upgraded, with TV, movie and music on demand, easy to use. Breakfast was good as there was a Chinese choice, service was good from cabin crew. Arrived in Hong Kong to find out bags had not arrived, Cathay Pacific baggage traced the missing bags as arriving on next flight, they were delivered by courier to front door by 5pm, excellent service. Return flight was good and uneventful.

CATHAY PACIFIC AIRWAYS customer review :  27 February 2010 by K Param   (UK)

Kuala Lumpur - Hong Kong return in economy. Outward bound aircraft B777-300 and return in A330-200. Cabin service was poor on both legs. Both flights full, cabin crew were very surly and unfriendly. Request for water after meals were served was ignored. Interior of aircraft not very clean.