CATHAY PACIFIC AIRWAYS   Customer Reviews and Passenger Trip Reports

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CATHAY PACIFIC AIRWAYS customer review :  7 February 2010 by Sandra Reid   (UK)

Just returned from Sydney to London via Hong Kong. Price was very competitive at time of booking, but could only reserve seats when checked in online, although I did still have a good choice. Got no sleep during any of the journeys due to hard, uncomfortable seats, which did not recline backwards, there was no way I could get comfortable. Meals were plain and small quantities, they did not come up to the standards of other airlines. On the outward journey my television froze, I asked twice for assistance, but the stewards never came back to me, consequently no entertainment for the majority of the first flight. Hong Kong to London the stewards were very sparse and were only visible at meal times. Throughout the eleven hour flight they only came round with drinks a couple of times. Excellent time keeping, all flights were on time. Although the price was very fair, I would rather pay extra to make a long journey more bearable, so I will not be travelling with Cathay Pacific again.

CATHAY PACIFIC AIRWAYS customer review :  5 February 2010 by Brian Coulson   (UK)

ADL-LHR via HKG. Flight to HKG was so-so, but cabin service poor compared to that of past experiences, although food was quite acceptable. Flight on to LHR was the worst I have experienced on long-haul. Cabin crew vanished after meal service and cabin service request lights were totally ignored-safety considerations ? I eventually made my way to the galley and was astonished to find that we had one cabin crew member to the whole of the economy section of the 747 and she was busy serving drinks to passengers who had taken the trouble to visit her. Eventually some other crew members appeared from the rest area at the rear of the aircraft, but they merely extinguished the seat service lights as they passed - it took three attempts to get someone to reset my IFE. Food was quite acceptable again, but I am just glad there was no emergency requiring crew assistance during a long, long night flight. Service was best described as coldly efficient-a smile is obviously a step too far for the Cathay girls.

CATHAY PACIFIC AIRWAYS customer review :  2 February 2010 by A Eastwood   (Australia)

HKG-SIN. Excellent service. We were delayed due to weather, and as we had a tight connection in SIN, they looked at arrangements to fly us from HKG to MEL (our ultimate destination) if needed, or to arrange alternate flights from SIN to MEL, if we missed the connection. Have flown CX many times in past, and have only had great service, and great consideration if things go wrong.

CATHAY PACIFIC AIRWAYS customer review :  30 January 2010 by Aman Kumar   (India)

DEL-HKG-CDG. DEL-HKG on an old A330 with cramped seating and uninspiring entertainment system, however professional cabin crew. I developed high fever with chills and crew were quick to get me medication - seeing that I did not eat during the meal service brought me toast from business class. The crew were attentive and caring without being overbearing. Prior to landing the crew arranged a buggy and I was taken to immigration and provided assistance with baggage collection before being dropped to a cab. Really top class and efficient. HKG-CDG a few days later on a Boeing 747 with the new seating and I give it a thumbs up. I found the seat to be comfortable enough with a pillow on my back when reclined and was able to sleep. The legroom is generous when seated upright and I like that someone cannot recline into your space so that you can sleep through a meal service. The new entertainment system was fantastic in terms of quality and quantity and the service and catering were top notch for economy at least.

CATHAY PACIFIC AIRWAYS customer review :  30 January 2010 by C Harber   (UK)

Cathay new 747 longhaul product LHR to HKG. Was booked in J but got upgraded to F on a later flight. The suite was huge, very comfortable to sleep on - personal wardrobe a great touch too. Fantastic wine and champagne, food and exemplary service is what has gained Cathay a Skytrax 5 star rating.

CATHAY PACIFIC AIRWAYS customer review :  29 January 2010 by David Glover   (Papua New Guinea)

Hong Kong/London return. Flights on A340 and on time. Service and meal quality very good. Excellent entertainment with a large screen in the seat in front and easy to use. Kids well looked after with their own menu, activity packs and entertainment/games. Overall experience spoiled by seats which have to be the most uncomfortable I've ever experienced. The conventional seats have been replaced with a shell type seat with no recline - instead the seat cushion slides forward and resulted in an extremely sore back at the end of a long flight - probably acceptable on a shorter flight. Whilst it is nice not to have the seat in front reclining into your space, the benefit is outweighed by the uncomfortable seat itself.

CATHAY PACIFIC AIRWAYS customer review :  28 January 2010 by M Binas   (Saudi Arabia)

RUH-MNL-RUH via HKG on A330 and was surprised about how poor the service was. The service was not 5 star - even 3 star rating is being generous. Food was poor. Breakfast in a cartoon box containing aged sandwiches, buns, fruit salad etc. In-flight entertainment was average.

CATHAY PACIFIC AIRWAYS customer review :  26 January 2010 by David Passmore   (UK)

BKK-SIN-BKK B777 Was pleasantly surprised by reasonable price for these flights as there was very little difference between CX and many budget carriers operating this route. The low price of my ticket did not allow for seat selection at the time of purchase, however, by checking in online for both sectors, I was able to obtain bulkhead seats which provided a little more foot space. Extra leg room seats were also available, however, there was a charge for these. Baggage drop off in at BKK was slow and laboured which was in stark contrast to the process at SIN which was a breeze. Both flights on time and the boarding process was efficient. Crew were not overly friendly but were professional. The equipment was clean and the meals on the two hour flights were what one would expect in economy for a relatively short flight. A good experience overall and excellent value.

CATHAY PACIFIC AIRWAYS customer review :  23 January 2010 by L Beck   (Germany)

Frankfurt to Hong Kong. Flight was packed to the limit, but we (party of five) are seated together. After departure lunch was served which was very tasty. Entertainment good, breakfast was OK. Cabin Crew offered great service on a full flight. After arrival and immigration our baggage already on the belt.

CATHAY PACIFIC AIRWAYS customer review :  21 January 2010 by D Chin   (UK)

LHR-HKG-SYD return. Virtually full planes on all legs. All flights on time and service standards generally good. As a tall and non-sleeping passenger I was delighted with the new style non-reclining seats - nothing worse than having the person in front right in your lap. 747s on the LHR-HKG route show their age despite cabin facelifts, but on the plus side feel roomier for walking/exercise than the A330s. Would fly Cathay again, especially with their keen pricing on this route.

CATHAY PACIFIC AIRWAYS customer review :  21 January 2010 by David Murphy   (Australia)

My family flew Melbourne-Hong Kong-Sapporo and Tokyo-Hong Kong-Melbourne recently. We were impressed by efficiency of service, quality of meals (although small) and inflight entertainment. However my son and I are both 6 foot plus and found the seats in the A330 uncomfortable. The seats have a marked forward pitch which is most noticeable inflight making it difficult to sleep on the overnight legs as they can't be reclined. The 747 from HKG to SPO was better.

CATHAY PACIFIC AIRWAYS customer review :  20 January 2010 by G Constant   (UK)

I've flown London - Hong Kong for the past 10 years and my preferred airline has been Cathay. They were second only to Singapore Airlines in terms of passenger comfort and quality of service - until they changed their seating. Now I wouldn't even rate them and will not use them again. December 2009 was my first experience of new seating in their 747's - 11 hours of extreme discomfort, surpassed by the 13 hours of agony on the return trip to London last week in one of their A340's. The A340 was always uncomfortable but with their new style seats Cathay have now hit an all time low in passenger comfort.

CATHAY PACIFIC AIRWAYS customer review :  20 January 2010 by D Weiss   (Australia)

HKG-MNL 777-300. Had come in on international flight from Australia and transit was simple. Had a great meal in the Wing First class lounge. Used the first/business line for boarding. Seats old configuration although this row has the best legroom. Seat width small but bearable for two hour flight. Was served a nice snack although being a dinner flight was expecting more. Didn't use the AVOD. Being in the first row they were the armrest type although the screen was very loose on the stand. Cabin looked very worn. We have heard some very bad things about Cathay of recent but there was no evidence of this on our flight.