Cathay Pacific Airways  Passenger Reviews and Customer Trip Reports   Cathay Pacific Airways   565 reviews an official 5-Star Airline   Add your Cathay Pacific Airways Review   Cathay Pacific Airways detailed 5 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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Cathay Pacific Airways customer review :  30 July 2010 by S Outten   (Australia)

Brisbane-Hong Kong-Paris return. My entertainment console did not work for the first half of the first leg. Food was ordinary, the crew left a bit to be desired, you have to climb over the person next to you to get a drink of water or a snack from the galley on long haul flights as the attendants disappear for 2/3 of the flight once the lights are turned out. The aircraft has some flaws - can't control the air flow so might you might be freezing for 10hrs of your 12 hr flight. Can't believe this is a 5 star airline!

Cathay Pacific Airways customer review :  29 July 2010 by J Bardoul   (Vietnam)

HAN-HKG-AMS return, with family. HAN-HGK on Dragonair A321, excellent flight and catering. HKG-AMS on old 747, excellent crew who were friendly for our baby and toddler. Short transit time in HKG very good coming from HAN.

Cathay Pacific Airways customer review :  25 July 2010 by P Hos   (UK)

HKG-LHR on new B777-300 aircraft. I was allocated a middle seat due to checking in late. Unfortunately the two people either side of me were travelling together and neither of them were willing to move and sit next to each other. That is not Cathays fault but when one of them was asked if they wanted to move to re-seat a sick passenger they offered and then refused. The crew knew from their paperwork that they were travelling together but did not ask them if they wanted to sit together rather than have me in the middle. Crew could have easily reseated me by asking a simple question to my selfish row-mates. As I say, none of this was Cathays fault, rather the selfish attitude some people carry. Food was great and everything on time. CX studio AVOD worked perfectly.

Cathay Pacific Airways customer review :  15 July 2010 by N Paterson   (New Zealand)

AKL-AMS, AMS-HKG-AKL. As many reviewers have written, the hardshell seats in economy are ridiculous! I'm not tall but my legs were touching the seat in front when in reclined position. Not that pleasant on reasonably long flights. Food and Inflight Entertainment okay. Flights were cheap as booked 7 months in advance.

Cathay Pacific Airways customer review :  9 July 2010 by E Sweeney   (Taiwan)

HKG-LHR-HKG in new Business Class. I agree with other comments regarding the cramped style of the new Business Class. Also disappointed in the lack of storage at seat. I was in upper deck both ways so at least the cabin was quiet. I found the outbound meal service to be very strange. It was a morning departure - they served a filling brunch on take off - then announced that lunch would be served 3 hours later. After lunch there was still 6 hours of flying time and no further meal service.

Cathay Pacific Airways customer review :  9 July 2010 by N Werner   (Switzerland)

MXP-HKG-MXP in Business on the B777-300ER. Was transiting from Zurich and had to pass through Malpensa which is really a joke. Very bad design and looks very run down for an airport built in the 90ies. The transfer desk did not have a working printer which meant that it took ages to print my boarding pass. The lounge used is the BA Terraces lounge which is soso. However better than sitting at the gate area. Boarding was on time and I was the first person to board. The crew seemed to not realize that boarding started but were quickly there to help as soon as the first few passengers boarded. I was in 11k which is the seat in the mini-section of C class. It's a private cabin and you are served first. Seat was functioning and entertainment system was great. The seat was great and I could get a nice rest. I did not feel cramped but then I am on the slim side. Food was not bad but the main course was a bit watery. Service was good and efficient. The noodles as a snack were very nice as well. Bag was delivered very quickly when I arrived in HK. Return flight I checked in using the app on the iPhone and could secure 11A also in the mini-section of C-Class. Checked in at the Kowloon station and was finished in 2 minutes. At the airport I used the lounge and took a nice shower. However since the flight departs at 0045 the noodle bar was closed after my shower. I was sitting at the lounge relaxing and looking at the screen from time to time but could not see the status changing for my flight. At 0030 I went to the service desk and they told me that the status was "Final Call" and that I only had a few minutes left before my bag would be offloaded since I was the last passenger. I rushed to the gate and made the flight with just 1-2 minutes to spare. I found it irritating that other flights inside the lounge had "Boarding" etc. as a status but my flight didn't. On board service was very good and I opted for the light meal as I wanted to sleep. The food was delicious and plentiful. I then slept for 6-7 hours through until almost breakfast was served. Breakfast was tasty and service again great. The return flight was better although both flights were great. I shall use CX again but will probably use another European city to transfer from Zurich.

Cathay Pacific Airways customer review :  5 July 2010 by G Lin   (Australia)

SYD-HKG business class. The seat is a bit narrow and cramped especially when it is upright. Services and the quality of food are good. The entertainment program is the best, with the exception of Singapore Airlines.

Cathay Pacific Airways customer review :  1 July 2010 by L Kan   (Canada)

YYZ-HKG return. The business class seats do not appear to be holding up to the wear and tear as they are already looking worn. My wife's seat wasn't working from YYZ-HKG and had to move while my AVOD wasn't working probably from HKG-YYZ. In my opinion, the food seemed to have suffered a bit too. However, my overall experience with CX is still positive. The flight staff were friendly and efficient, washrooms were kept clean throughout flight and AVOD was excellent.

Cathay Pacific Airways customer review :  30 June 2010 by A Vaughan   (Hong Kong)

Economy seats really not up to Long Haul for comfort. Video selection makes up for this to some extent but cabin crew are now of the kind that would never have been hired by CX 20 years ago. Political correctness now dictates that most crew are hired in Hong Kong, not across Asia - a pity.

Cathay Pacific Airways customer review :  30 June 2010 by R Lehmann   (Singapore)

SIN-HKG-AMS return business. SIN-HKG new 777-300ER, like the business class seat for a short flight and great for long haul, since you can sleep properly. IN HKG we got upgraded to First to AMS as plane overbooked. Service of FAs was outstanding to say the least. Food fantastic, great wines, love the fact you can dine together, they even have a extension to the table. Breakfast with freshly fried eggs amazing. Return flights on Business class and fine , nothing to complain, good sleep. Make sure you book upper deck, its more private. CX still has better prices than SQ and offers the same service. Crew can be a hit and miss, some crew rarely speak English and don't know how to smile and are very robotic, some crews are great. IFE is nice and good choices.