CATHAY PACIFIC AIRWAYS   Customer Reviews and Passenger Trip Reports

CATHAY PACIFIC AIRWAYS customer review :  21 November 2009 by Jacky Ng   (Sweden)

Me, my wife and our new born son flew LHR-HKG-BKK. Excellent treatment by CX staff onboard and ground. We check in online and got seats that we chose, but we couldnt get the bassinet seat as this was blocked - but airport check in staff changed this for us. Thanks CX for helping our first trip with our newborn baby!

CATHAY PACIFIC AIRWAYS customer review :  18 November 2009 by J Guishante   (USA)

The 777-300ER is not a first rate product. Seat is comfortable, bed is too firm, the food is good even though they ran out within the first few hours of 16 hr JFK-HKG. Service spaced and fully unaware of expectations. No comparison to Cathay B747-400 First which is a wonderful experience. Don't be misled in thinking the 777-300ER First will be similar. It is a terrible comparison, and the 777 is a terrible value-an awful experience in comparison. I would recommend flying the 747-400 First Europe to Asia, but Singapore Airlines First between the US and Asia.

CATHAY PACIFIC AIRWAYS customer review :  18 November 2009 by C Ponyeam   (Singapore)

SFO-SIN return via Hong Kong. The seat is really bad sliding in front and you can't lean back. For doing that it makes your legroom space became very tight. The food is not good. Flight attendants unfriendly - I found just one FA on HK-SIN who was really nice - she was really professional and smiling.

CATHAY PACIFIC AIRWAYS customer review :  17 November 2009 by Irene Griffin   (Switzerland)

We flew to Melbourne via Hong Kong with 2 small boys on Cathay Pacific. We experienced the same indifferent and unhelpful attitude notably cabin crew and ground staff in Hong Kong. Their attitude suggested passengers were a nuisance and should consider themselves fortunate for being able to fly Cathy Pacific. One wouldn’t expect this from a low cost airline and certainly not a full service airline. 2 of the 4 flights delayed. After an hour delay whilst on board, was given tap water with very strong chlorine taste. Asked for bottled water for the kids, were told not available even for small children. Was given baby jar food for 4 and 8 month old which my 17 month old would not eat. Asked if they could give me an adult meal, was told none left and given an apple instead - it was a 12 hour flight! Asked for a blanket for my son, was told "I check but cannot guarantee!" Another long haul flight, ground staff reallocated our seats that we have booked on the internet because we requested a basinet. My 5 year old was allocated a seat 8 rows away from my husband, and 4 rows from me. When asked to rectify, staff told us without any apology to get it done at the airport or ask the passengers to change when we are in the cabin! Unfortunately we had to apply for Australian visa on the spot. Initailly opted to use our own computer instead of paying a whacking USD 50 per pax, staff told us they were not obliged to help. We were only asking where we could go for internet access! We panic and ended paying the USD200 for a service offered free by other airlines. How can they justify charging such a high fee and holding passengers at ransom! How can the service and attitude be so consistently bad? It has left a scar and a bad taste in my mouth. How can Cathay Pacific ever be rated a 5 star?

CATHAY PACIFIC AIRWAYS customer review :  15 November 2009 by N Huang   (Taiwan)

YVR-HKG-TPE. B777-300ER Vancouver to Honk Kong. The new economy seat has its pros and cons. You have your own space to use the entertainment system and a meal since it doesn't recline. However, I am not a fan of the new sliding seat. It's just awkward while not being able to lean back. The seat cushion is very thin. The entertainment system wasn't working during the first three hours of the trip, but enjoyed entertainment once it's fixed. It has plenty of movies and TV shows. The service and meal were decent. Flight attendants friendly. A330-300 Hong Kong to Taipeit seems to be a little old and tired inside. The trip was less than two hours, and comes with a breakfast. Again, flight attendants were polite.

CATHAY PACIFIC AIRWAYS customer review :  11 November 2009 by Jeremy Ryan   (Australia)

MEL-HKG-Toronto return in Business Class. On-time, efficient, good luggage handling and lounge availability. Lie flat seats comfortable and private. Good for sleep on long-haul flights. Food and wines excellent, service friendly and efficient. Can not fault this airline!

CATHAY PACIFIC AIRWAYS customer review :  8 November 2009 by Duncan Hodgson   (UK)

LHR-HKG-MNL and return - all but MNL-HKG had the new seats, and have to agree they are hard and feel cheap. Only good thing about the trip was IFE.

CATHAY PACIFIC AIRWAYS customer review :  8 November 2009 by Anthony Stekelenburg   (New Zealand)

AKL-HKG and HKG-SYD with new Business class product. I did not find the seats narrow, to look out of the window you need to twist a bit. A cheery welcome onboard both flights, great chinese food. Can't comment on the wines as I didn't try them, but the inflight snack was substantial and delicious. Crew chatty and happy throughout.

CATHAY PACIFIC AIRWAYS customer review :  6 November 2009 by Dominic Chan   (Hong Kong)

HKG-NRT Economy Class. I travelled A330 long-haul product with AVOD. Seats are nice and with suitable legroom. The movie selection was superb. The food was just normal but was served quick.

CATHAY PACIFIC AIRWAYS customer review :  5 November 2009 by J Tou   (Singapore)

SIN-HKG-ICN-TPE-HKG-SIN. Seats were worn out in many flights. It is really a time for CX to consider upgrading their seat comfort. When come to meals offered by CX, we may get a better quality meal by paying extra SGD $10 when you fly with a low cost airline in the region. The services of cabin crew were rush. Requests by call button were sometimes ignored. I agree with some comments by other passengers that cabin crews disappeared most of the time after serving meals. I click "Yes" for "value for money" as I bought the tickets at a promotional price. As for recommendations to other travellers, my advice are choose Cathay Pacific if you have a tight schedule as they have a plenty of connecting flights, if they offer prices comparable to low cost airlines.

CATHAY PACIFIC AIRWAYS customer review :  5 November 2009 by R Tembo   (Zimbabwe)

JNB-HKG, HKG-JNB. Both flights very comfortable. FAs very attentive and meals were good. IFE system on the JNB-HKG froze at some point but was able to be rebooted. The seats are a bit claustrophobic but comfortable. Good flight experience.

CATHAY PACIFIC AIRWAYS customer review :  3 November 2009 by F Hasek   (Hong Kong)

Hong Kong - Cairns return. Airport staff in Cairns seemingly more grumpy than other locations. I find the new economy seat an improvement on the old seats, more legroom (even in the forward slide recline) and more personal space. The minus is that you do have to slouch a bit to sleep. IFE system is excellent and not prone to crashing like the old system. The other bugbear with CX is the complicated rules for upgrading your ticket with miles, and the low reliability of their website to buy tickets.

CATHAY PACIFIC AIRWAYS customer review :  29 October 2009 by W Peng   (Hong Kong)

TPE-HKG, unfortunately got a long-haul 747-400. I can't stand the claustrophobic "fish-bone" Business Class seat on a day-time regional flight. It is so narrow, can't read newspaper, nor eat properly. I have been a frequent traveller on CX, but avoid CX on regional flights like HKG-SIN or HKG-NRT to avoid the risk of being stuck in one of these seats.

CATHAY PACIFIC AIRWAYS customer review :  23 October 2009 by Sumit Datta   (UK)

Business Class LHR-HKG B747-400. Check-in fast, lounge small and outdated - chairs need to be updated and changed, small selection of drinks & snacks. Priority boarding for First & Business class passengers. Seat on upper deck, quieter than main cabin on lower deck , business class seat very good and comfortable, converted to lie flat bed. Attentive FA's - served glass of champagne and menu list for evening meal. Excellent selection of latest movies and programmes on AVOD system, excellent selection of food, toilets clean and checked regularly by FA's. On arrival in Hong Kong - again attentive staff willing to help with queries regarding transit through the airport.

CATHAY PACIFIC AIRWAYS customer review :  20 October 2009 by Walter van der Kruk   (Netherlands)

Amsterdam to Denpasar via Hong Kong vica versa with 747-400. Slide forward seats are terrible and extremely uncomfortable. Service on board is reasonable but food not very good. We booked with 3 persons and all felt totally exhausted after the flight all because of the terrible seats. We will not recommend Cathay to friends or family. Tickets were very expensive for Economy Class but we expected much more comfort with the chosen number one airline.

CATHAY PACIFIC AIRWAYS customer review :  19 October 2009 by C Sterling   (USA)

BKK-HKG. A330 aircraft in regional configuration. Seats extremely cramped (no more than 30" pitch) and aircraft was dirty. Main screen news program on offer. Service was rushed, a very small dinner on offer. Abbreviated beverage service, never offered refills. Crew disappeared for the rest of the flight. Cathay service standards have slipped. Too much time was spent on selling duty free.

CATHAY PACIFIC AIRWAYS customer review :  19 October 2009 by Alexander Gan   (Singapore)

Singapore to Hong Kong and back. The seats were nice, food good but not as tasty as that of Singapore Airlines. The in-flight entertainment was terrible. Still, it is a value for money, and there are many flights to choose from.