CATHAY PACIFIC review : 8 May 2008 - by V Lee  (Canada)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK to HKG and back Economy in Boeing 777. The seats were roomier than other international flights I've been on. Food tasty, lots of snacks available. Good selection of entertainment, nice flight attendants. Main gripe would be the odd seatbelt with the airbag on one side, it made it difficult to stretch out with that in the way.

CATHAY PACIFIC review : 30 April 2008 - by David Beggs  (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-SYD and BNE via CNS to LHR. Variety of planes and configurations. Flight attendants excellent, non-horizontal beds not a problem, food and drink excellent. Business lounges at LHR and HK a delight. Return from BNE had regional Airbus 330 that stopped 1 hr at CNS. This was a comfortable and well-run flight. New configuration 747 fro HK to LHR was great. I accept previous comments regarding apparent lack of space and feeling a little enclosed, but this sector was comfortable - especially as it was a night flight and the lack of access to windows was irrelevant.

CATHAY PACIFIC review : 30 April 2008 - by N Ho  (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Economy from HK to Manila. My biggest gripe on this new 777-300ER is that all the seatbelts on the plane have this big bulge on half the belt . Flight attendent told me that it was an airbag(?). The problem is: this bulge took away a good 2 inches on the width of the chair and made the flight very uncomfortable with this bulge pressing against your thighs during the flight. And I'm not a person with a fat ass!

CATHAY PACIFIC review : 30 April 2008 - by Simon Loh  (Singapore)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SIN-HKG, HKG-TPE & return, all on B773. Check-in through internet and chose the seats 48 hours in advance. All flights depart on-time & arrive ahead of schedules, except one which has a minor delay due to technical fault. Onboard, no hot towel, no pillow, limited newspapers, and blanket provided on request only. SIN-HKG sectors offer one round of snack (peanuts) & drink, followed by the main meal, and that's all (no more rounds of drinks). Piping hot meals, lamb & chicken rice are great, and good choice of ice-cream given. On the shorter HKG-TPE sectors only one choice of meal, rice with pork meat, but its good too. CX meals are one of the better ones I've tasted. PTV available, it's not AVOD, but at least some good choice of movies. Cabin looks shabby, seat pitch ok, big IFE box underneath restricted me from stretching my legs, cushion for head rest is too stiff & uncomfortable while sitting upright. Unlike the rest, the B773 (B-HNQ) on TPE-HKG seems to be a newer plane, with different design of tray table & PTV handset, and slightly wider seat pitch. Head rest is more comfortable, seat seems to slide forward when recline, but its not those hardshell fixed seat design which I've read about. FAs quite friendly & courteous. On the ground, smooth check-in at SIN & TPE. Transit is a breeze in HKG, shops in HKIA keep us busy. HKG boarding comments at the same time for all rows, unlike SIN & TPE where it practice boarding in sequence. Baggage took too long to surface on the belt in TPE even if we've spend some times clearing the custom, which is annoying.

CATHAY PACIFIC review : 28 April 2008 - by Steve Fenton  (Taiwan)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Was flown back to HKG from LHR due to Oasis going bankrupt. Economy class - checked in on line well in advance 23 hr and 54 minutes before take off to find all best seats already gone? Check in LHR was OK as I had checked in on line, this airport is dark, gloomy and overcrowded. Got in my seat to find the screen was broken on the TV and, a huge box on the floor in front of me and the recline would not work properly. I noticed many of the control units in the seats had the key pads worn out and in general the seats were very worn as well. Even inside the toilet is was grubby and seemed very old. Could not sleep so went to back to get a drink and stretch my legs. Got chatting to some of the crew which helped pass some time. Many people were unable to sleep and were having a drink, then for some reason they started to get flustered, telling people if they had more than two drinks in one hour they cannot have anymore? Breakfast was served and to be frank, it was really horrible. Staff were OK, but not 5 star by any means.

CATHAY PACIFIC review : 27 April 2008 - by David Maton  (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-HKG-SGN return Economy. LHR-HKG 747-400 seat pitch average but new style seating uncomfortable as seat back is rigid. Whilst this makes it pleasant for the person behind I found it very difficult to get a comfortable seating position. Food average. Cabin crew efficient and friendly. HKG-SGN A340-300. Good clean aircraft with friendly crew. SGN-HKG, due to Typhoon in HKG we were delayed in SGN, within 2 hrs Cathay had arranged food and beverages and within 5 hrs we were taken to hotel for overnight accommodation. Flight left the following afternoon which meant we missed connection to LHR. HKG airport in chaos however Cathay staff were on hand and quickly booked us on another flight to LHR where we arrived 24hrs late. Under the circumstances I felt Cathay did more than could be expected due to the backlog of flights and passengers.

CATHAY PACIFIC review : 24 April 2008 - by Henry Lee  (New Zealand)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Family trip Auckland to Hong Kong and return with 4 adults and 3 children, pram and lots of luggage. checkin staff are friendly, no problem. for return trip, we checked-in all the luggage at Shekou Ferry port in Shenzhen China, Ferry took us to the airport, then security check, then airport bus took us to the departure gate straightway. Not recommended for business traveller, as if you don't leave a plenty of travel time for the ferry, you might not be able to check in at the ferry port in Shekou.

CATHAY PACIFIC review : 23 April 2008 - by John Yardley  (UK)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-HKG-SYD return. American Express Centurion have a special arrangement with Cathay Pacific that gives a reduced-price (about 50% full fare) which, more importantly, you can change or cancel at no penalty. I don't know if you can get the deal without having an Amex Centurion card though. The Cathay Pacific hub is in Hong Kong and statistically, this is where you are likely to spend most time. The business lounge facilities are a real pleasure to use - comfortable, airy, great facilities, free and reliable wireless Internet access. I tend to find the flight crews on the oriental airlines nicer and less patronising than some other airlines. On my first Cathay Pacific flight to Oz last year, the Business cabin on both legs of the journey had the older non-lie-flat seats. However, on this trip the HKG-SYD leg had lie-flat beds in a similar configuration (herringbone) to Virgin Atlantic planes. Although the Cathay Pacific lie-flat seats seemed less wide than the Virgin Atlantic ones, they had the advantage they could be completed reclined flat by the passenger by remote control. On Virgin Altantic, they seem to prefer the cabin crew to configure you bed for you - this involves folding down the seat back manually. Cathay Pacific food is nothing special.

CATHAY PACIFIC review : 22 April 2008 - by Quek Keng Guan  (Singapore)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SIN-HKG return. Travelled Y class on B777-200. Seat pitch average, food on the average side with frequent rounds of drinks. No AVOD but a wide selection on the inflight entertainment. Return flight on B777-300, bulkhead seat where is there plenty of space. Ordered a high fibre food and it is very tasty. Inflight service excellent. Overall, will travel with CX again.

CATHAY PACIFIC review : 21 April 2008 - by B Gochet  (Japan)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-NRT in the newly designed business class seats in CX 747. Have to agree with all the earlier commentators on the new seat. Seats too thin, too many walls obstructing views - even in my "window seat" it was hard to look outside. If you sit in an aisle seat you can not see outside at all. Not enough space to put personal items - puzzled that nobody noticed this during the design phase. In sum, these are the worst business class seats of the new generation I have seen. I do not understand why they ended up making this redesign - it may turn out to be a big mistake if not fixed. I for one will be checking for my next flight if my plane has the new seats installed or not, and may decide to fly another carrier. The FAs were very aware of the shortcomings and seemed to suggest that management is considering rolling back the change.

CATHAY PACIFIC review : 14 April 2008 - by Lan Lim  (Singapore)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Singapore - Tokyo in Economy Class. Very, very average flights. Nothing bad about the service, but nothing especially good either. I got to my destination on time and in reasonable comfort, but there was no aspect of the service which seemed to justify a 4-star ranking.

CATHAY PACIFIC review : 14 April 2008 - by Paul Ponte  (France)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

Hong Kong to San Francisco in Business Class - 747, upper deck, with the new single seats. Although CX is as good as it always has been, the new seats really downgrade the travel experience. No visibility outside, all the space under the windows of the 747's upper deck is wasted. Of course service is complicated, you can't see (or talk to) your neighbor, perfect to inspect the socks of all your travel companions! I can't figure out who had that "great" idea and, worse, who has approved it. The diagonal position is so non-natural, that they had to add an extra seat belt over the passenger's shoulder. At take off and landing, there is no seat support on your back, and you hit the "shelf" walls. I prefer not to think what happens if a rough, or emergency, situation! Why did they change the previous new configuration? And as they are partners with British Airways (to me the absolutely best business class seat) why they couldn't license the BA concept, and maybe develop it? They tried to re-invent the wheel, and ended up with a very innovative solution: a square one.

CATHAY PACIFIC review : 8 April 2008 - by Brian Corrigan  (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

BNE-HKG return. Seating was terrible, food average, inflight entertainment system kept breaking down, never to be repeated.

CATHAY PACIFIC review : 7 April 2008 - by G Marcel  (Canada)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

CX Economy YY -MNL return. B777 non-stop to HKG and IFE worked wonderfully. Downside minimal seat recline. If you're over 6 feet tall, arrive 3-4 hours early at check-in to secure Bulkhead seats. Food selection solid and flight attendants attentive and professional. Flight to and from MNL on time and inflight team very efficient. HKG to YYZ also non-stop but this time on an older A340-600. Gate assignment in HKG was poor as we had to take a bus to the plane and boarded through an old- fashioned stairway. Trip to YYZ on time and crew helpful and efficient.