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Caribbean Airlines
6.7 out of 10  6.7 out of 10
53 reviews
 

 



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CARIBBEAN AIRLINES customer travel guide

  Caribbean Airlines Passenger Trip Reviews

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CARIBBEAN AIRLINES Customer review :  18 July 2014 by R Persad-Maharaj    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BW 903 on 09/07/2014, From London Gatwick to Trinidad. I usually have a good experience when flying with Caribbean Airlines. However the BW903 had a couple of unprofessional flight attendants. They were rude, had no sympathy for passengers with children. This, together with a generally poor service made it a difficult flight!



CARIBBEAN AIRLINES Customer review :  7 July 2014 by D Mauro    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

POS-JFK in economy. Flight went right on time and the crew members were professional. The meal wasn't very impressive, but it was definitely nice to have free food on this route. I would fly them again.



CARIBBEAN AIRLINES Customer review :  1 July 2014 by P Charles    (Trinidad & Tobago)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've been travelling with CAL for years and I've had little to no complaints. Check-in was always fast, customer service is pretty good, and the food is good, and the majority of flights are very smooth. My only discomfort was sort of my fault - when I checked in late, and I got a seat with the emergency exit directly behind me - those seats can't recline, and I was a bit uncomfortable while trying to sleep on a 2-hour flight. I don't pay much attention to in-flight entertainment during flights less than 5 hours, but I'd say it can be a hit and miss, which depends on what movies they show. They choose the movies, not you. I wish they had bigger screens, or those right in front of me though. Apart from that, I'll recommend them.



CARIBBEAN AIRLINES Customer review :  22 April 2014 by Joseph Heather    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great professional staff, internal decor good but almost 50% of the TV sets didn't work! A very long and boring 9 hour flight from POS-LGW.



CARIBBEAN AIRLINES Customer review :  7 April 2014 by D Graubard    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

POS-GEO on 3/28/14 - Quick 50 minute flight from Port of Spain to Georgetown. Check in ladies very friendly and fun. Boarding area not much to do - one food shop near the gates. Plane came from Miami and was a branded Air Jamaica plane (737). Flight attendants well dressed and friendly. Boarding was quick and plane was about 70% full. Quick take off and serviced a snack and drink. Landing in Georgetown was smooth and bags were delivered quickly. Overall a nice flight.



CARIBBEAN AIRLINES Customer review :  10 March 2014 by C Pampaloni    (Belgium)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights from London to Port of Spain and return. The plane on both flights was an old Boeing 767, a very noisy machine probably purchased second hand, with lots of malfunctioning items. For example in both flights the in- flight entertainment system was broken and entire rows could not either listen or watch the movies or both. Seats very dirty and one toilet ran out of water. Whilst on the flight from LGW to POS the cabin crew were professional and kind, most of the return staff were rude, cold and not professional. Food was in both flights below any good standard quality, the breakfast was the worst ever. In Port of Spain, thanks to the mistakes of the check in, our small group, who specifically asked to stay together and was reassured on that, was scattered all over the plane.



CARIBBEAN AIRLINES Customer review :  23 December 2013 by Frank Soodeen    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Non stop from LGW to POS on one of the ex LAN 767s. The flight was full but check in and then the boarding process felt orderly. Service onboard was friendly and efficient. There were PTVs but I spent most of the flight reading. The food was great, much nicer than BA. The captain kept us updated throughout. Overall I enjoyed it, and particularly appreciated that it was a proper non stop flight. Having been a regular user of the old BW Tristar service from LHR this felt like like a return to form for CAL. Hope they keep it up.



CARIBBEAN AIRLINES Customer review :  20 December 2013 by Carolyn Hewitt    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We left Barbados at 7.15am this morning 18/12/2013, flight 30 mins late, no explanation. Arrived in Trinidad. Awful service on the ground after the cancellation at the very last minute of our flight BW 526 from Trinidad to Guyana. No apologies just that the plane had mechanical problems which had just been discovered even though the plane had come in yesterday. Told that we were going to be taken by bus to a hotel in Port of Spain and that if we were lucky, nothing certain we would have a flight at 10 pm, this flight is now showing as departure 12.35am. We refused the transport offer and after a long argument have been very ungraciously put on a flight at 8.35pm. A flight was showing as departing at 4.35 but we were told that we could not get on it as it was a fuel stop even though it has been showing on the departure board since our arrival at 8.15 this morning. We watched passengers get off, crew change and still we were refused seats. No exception could be made even in circumstances caused by the airline. This is a two and a half day trip for us and CA through their own incompetence and complete lack of customer service have taken half and made it an unpleasant, trying and tedious experience. There was no consistency in the story being told and most of all no apologies. Fingers crossed that our flight BW483 will be maintained at 8.35 this evening 18/12/2013.



CARIBBEAN AIRLINES Customer review :  16 October 2013 by M Johnatty    (Trinidad and Tobago)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled Port of Spain to New York JFK on 1st October 2013, Economy class and returned on 7th October 2013 on Business Class. I have travelled with them before, but they seem to have improved. Flights were on time both ways. Food and drinks were complementary and was reasonable for the class each time for this 5 hour flight. On the outbound which was economy class it was a sandwich and a pack of biscuits and on the way back which was a breakfast service it was blueberry pancakes and turkey sausages (which was my selection from a menu from three choices). FAs were courteous and helpful in both classes of service.



CARIBBEAN AIRLINES Customer review :  6 August 2013 by B Lugo    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class, July 8th from JFK to Port of Spain. The seats were dirty with crumbs all over. When it came time for the meals no hot towels, and the food was horrible and cold, like some of the flight attendants. The entertainment was the worst, the quality of the picture may as well have been in black and white.



CARIBBEAN AIRLINES Customer review :  31 July 2013 by S Shelley    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had to connect via Trinidad to a flight to Toronto. Flight delayed and they did not even have the courtesy to make an announcement that the flight was delayed - when a passenger goes up to ask the status of the flight she gets told "It leaves when it leaves"! These flight attendants need a major attitude adjustment.



CARIBBEAN AIRLINES Customer review :  25 July 2013 by Isaiah Paul    (Trinidad and Tobago)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18th June 2013, BW902, POS-LGW. 1st July 2013, BW903, LGW-POS. Check in at POS was fast. Flight was scheduled to depart 7.40pm, but boarding began at 7.30pm. Departed 45 minutes late. Once airborne, food was nice and multiple drink runs. Personal screens for InFlight Entertainment were not working. Nice 767 with comfy seats. However the return was a nightmare. Scheduled to depart London at 12.50pm on 30th June, BW 903. Got to the airport on the 30th June at 10am to be told by another passenger that the flight was cancelled. A long line with frustrated passengers for 2 hours as no information from Caribbean Airlines. After 3 hours I was told that it was due to the A/C not working and they will be putting us up in a hotel overnight and was booked for a 4.50am departure the next day (1st July). At the hotel, told that the flight was delayed until 9.50am and to head back to the check in counter at 7am. Finally got to the gate and we boarded on time. Did not leave on time, left 3 hours later. Flight attendants were less than helpful and sour. Flight was wonderful, with fair IFE and a hot meal and 3 drink runs. Afternoon tea as well. Arrived after 5pm on 1st July.



CARIBBEAN AIRLINES Customer review :  4 June 2013 by Peter Sheppard    (Trinidad and Tobago)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-POS, 2 June 2013, BW903, Economy, B767. Check in at LGW North Terminal was effortless, having checked-in online. Had the added benefit of "Priority Access" as a "Club Caribbean" member as well as an invitation to the "No.1 Lounge". Lounge situated at the far end of the Duty Free shops and relatively near to the CAL gate. Lounge greeting pleasant and the facility seems adequate. There will be no announcements, which we were told at check in and so you need to be aware of the time. Crew were warm and welcoming as you entered the aircraft. Seating configuration is 2-3-2 and I would suggest any aisle seat in the middle 3 section. 2 toilets between row 15 and 19 and also at the rear of the aircraft. Crew were warm and friendly. Within the first 2 hours a hot lunch was served, followed by a beverage service and a coffee and tea service. Later in the flight, they passed around with some bottles of water and 2 hours prior to landing tea was served. Evident that IFE is from an older framework and the films play on a loop. TV's at every seat with a remote control. Heard many passengers complaining in both, in both directions, that TVs did not work at their seat. There is power at the seat near the floor and I was able to watch my own media. Flight left on time, was smooth and arrived on time. Overall pleasant experience. Looking forward to this service in the future.



CARIBBEAN AIRLINES Customer review :  3 April 2013 by A Leibowitz    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business/First from JFK-POS, POS POS-GEO-JFK. Their lounges are basic. Flight left on time. Their 737-800 business class is pretty standard. Leg room in Business is just alright, but considering the size of the plane acceptable. Food and service was good as usual, FA's are personable and professional. It has always been my experience that CA tends to run out of popular dishes very quickly, kind of sad when business class is not that big. Return flight on their brand new 767-300er, departed 90 minutes late, the reason why is still a mystery to me. On board, nice roomy plane no complaints on leg room here. The seats were nice enough, they did lay flat, however, they did seem to go for very basic business class, e.g. inflight entertainment was there but not usable and power at seat didn't work. I ran into a really big issue with my seat tray - during food service, it completely fell apart and separated from the swing arm and could not be reattached. It was a very full flight, but fortunately there was one empty seat, the FA's quickly made accommodations for me. Overall I would say, it was sufficient.



CARIBBEAN AIRLINES Customer review :  27 March 2013 by Sean Persad    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class from YYZ to POS. Flight left on time and arrived ahead of schedule. Inflight service was okay - nothing out of the ordinary.



CARIBBEAN AIRLINES Customer review :  8 March 2013 by C Smith Davidson    (Jamaica)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Montego Bay to Fort Lauderdale was pretty routine. Flight attendants were pleasant and helpful. Unfortunately, the same couldn't be said about our return trip. Check-in staff were barely civil and one woman in particular gives new meaning to the word 'rude'. Their fees for overweight and/or extra bag is outrageous. Onboard, the cabin staff were friendly and helpful but we couldn't get extra creamer for our hot beverages. The attendant came with evaporated milk and proceeded to add it to my friend's coffee, resulting in her having to get another one and another package of creamer and sugar. The little TV was loud and there was no way to block it out. The only blessing here is that the flight is short so escape wasn't too long in coming. They will not be getting my money again.



CARIBBEAN AIRLINES Customer review :  21 February 2013 by K Ferguson    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round trip from JFK-KIN on 02/10/13 - 2/18/13. Customer service in New York was very poor on boarding. Flight Co-ordinator was rude - instead of explaining to passengers that the flight was fully booked and all the carry-on luggage would not fit they were just taking people's bags and giving reasons that did not make sense. Coming from Jamaica you were normally allowed to take a box of rum with your carry-on on the plane, I was stopped and told that was considered 2 pieces of luggage. My suitcase was taken, tagged and put under the plane. I will never travel this airline again.



CARIBBEAN AIRLINES Customer review :  22 January 2013 by Victoria Poland    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Port of Spain to London Gatwick. Customer service onboard and the warm hospitality of the flight attendants make this superior service. In addition to the edible onboard food (unlike BA) and the fact that the their plane does not make a one hour pit-stop in Barbados makes this airline the choice of selective passengers like myself.



CARIBBEAN AIRLINES customer review :  7 August 2012 by J Matthew   (Canada)

 

Customer Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Toronto (YYZ) - Trinidad (POS) - Guyana (GEO) - Caribbean Airlines: Flight was quite "old school". No individual TV's had to stare at a TV from an angle. Once the movie was done, you had to go to sleep because there was nothing else to do. Crew we're quite nice, but didn't walk down the aisle frequently. Usually only when someone pressed the Attendant Button. Food was okay. Return flight was the same.


CARIBBEAN AIRLINES customer review :  16 July 2012 by N Francis   (UK)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

POS-TAB. Very quick shuttle flight between Trinidad and Tobago. Check in immediate in POS and passed through into separate 'domestic' departure area for the shuttle. Went through to find absolutely nothing other than seats, so were allowed back through to get drinks etc. Boarded on time, polite and professional crew. Brand new turboprop with comfy leather seats and very generous legroom. Such a short hop so no drinks etc. Bags for the 20 or so passengers did seems to take an age to come from the aircraft, but other than that excellent and cheap.


CARIBBEAN AIRLINES customer review :  1 March 2012 by S Bassaw   (Trinidad)

 

Customer Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

POS-MIA, MCO-KIN-POS. Online check-in for POS-MIA segment. Agents at counter in POS were average but check-in fast. Onboard snack was okay, only one pass for the drink service. Flight was a bit late and lines at passport control in MIA were long. On my return from Orlando, even though we had pre-booked seats, we were told we would be sitting apart and we would have had to pay for seats together. A/C on the aircraft was not working. No meal service on this segment, just a drink and a biscuit. KIN-POS leg had the same problems, no A/C and engine problems. Mediocre service on this leg. Arrival into POS was 40 mins behind schedule. Overall the service was below what I am accustomed to at AA, however if your expectations are very low then this can be your choice of airline.


CARIBBEAN AIRLINES customer review :  4 October 2011 by S Flint   (UK)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CCS-POS-PAR-POS-TBO-POS-GEO-POS, mix of twinprops and 737-800s. Every flight departed on time and arrived early. Tidy planes with good legroom in Y. No food service and drinks service policy similar to US airlines (alcohol not free). Friendly crews, efficient ground staff and a nice base airport at POS.


CARIBBEAN AIRLINES customer review :  30 August 2011 by K Parks   (USA)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

POS-MIA. Everything was smooth from check-in to boarding but the flight left 1hr late due to connecting pax. Flight Attendants were friendly and the coconut bake and fish was lovely. Luggage allowance was good and crew informative.


CARIBBEAN AIRLINES customer review :  18 August 2011 by K Williams   (USA)

 

Customer Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Agents at the ticket counter are rude. From FFL-KIN, they were delayed for 1 hr and didn't bother to announce it. Upon return they were overbooked and were asking everyone if they wanted to reschedule. The return flight was no better, another delay without announcement.


CARIBBEAN AIRLINES customer review :  31 July 2011 by M Duckett   (USA)

 

Customer Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Philadelphia to Montego Bay, Jamaica. Crew was friendly, seats spacious. Hot inflight meals and beverage service great, flights were on time. Great baggage allowances (allow you to check 2 bags total of 50 lbs free of charge plus allow you to take on one carry-on not exceeding 22 lbs). Wait time for baggage at airports were minimal. No inflight entertainment but not a problem.


CARIBBEAN AIRLINES customer review :  23 July 2011 by R Deonarine   (USA)

 

Customer Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

It was the Holiday week, and tickets were very expensive. Not to mention the impending snow storm. We arrived at the airport 6am to find out flights were delayed for 2 hrs. At 8am, flights were still delayed as well as dealing with long lines. Caribbean airlines were making no announcements as to where we should head. I was travelling with my 6 month old son, and husband. Needless to say, everyone was frustrated. After waiting until 1pm to get on the flight we were then kicked off because the flight was over booked. Very disorganized. We were then let on the same flight because of no shows. We arrived into Trinidad at 4pm, with no formula for the baby as well as no luggage.


CARIBBEAN AIRLINES customer review :  15 March 2011 by Isaiah Paul   (Trinidad and Tobago)

 

Customer Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Port of Spain - New York return. Check-in at POS nice. Flight was on time and B737 was clean, however a bit cramped. Friendly crew. Snack was a banana nut muffin which was quite a disappointment. Return, staff at JFK were quite unfriendly. However the flight was nice and hot sandwich and cold drinks. Nice movie and friendly crew in a clean but cramped plane.


CARIBBEAN AIRLINES customer review :  7 March 2011 by Andre Franca   (Brazil)

 

Customer Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

POS-TAB-POS, disappointed with the service, aircraft is ok, but crew seem to be on a rush and wanting to get out of the plane as soon as possible. Delays are the norm and no excuses - it's cheap though, but service nonexistent on short flights, Will fly them again as a last option or if they come up with very good price, they say they want to be back in the european market - good luck for them.


CARIBBEAN AIRLINES customer review :  27 November 2010 by R Peters   (UK)

 

Customer Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Economy class JFK-GEO return. Outbound on the overnight flight, the service was quite warm yet basic compared to airlines such as United or BA - the B737-800 quite cramped for a six hour flight, meal service poor drink service quite generous. The 90 minute layover at Port of Spain was quite off putting. Return flight was annoying as the stopover in Port of Spain was changed to a change of air craft. All in all for a six hour flight inflight entertainment extremely dated to a shared screen no choice of film ,meals poor and constant Caribbean Airlines footage of routes etc, a larger wide bodied aircraft would be better on this route. I'd use this airline as a last resort, and would seek an alternative.


CARIBBEAN AIRLINES customer review :  26 October 2010 by R Villanueva   (Canada)

 

Customer Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Toronto to Trinidad return. Inflight food is provided free and of excellent quality. Flights on-time. The decor of the planes appears dated to somewhere in the mid-1980's No seatback screens or powerjacks in Business or Economy.


CARIBBEAN AIRLINES customer review :  28 July 2010 by S Bassaw   (Trinidad & Tobago)

 

Customer Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

POS-JFK return. Service at POS check-in was atrocious. Cabin staff to JFK not friendly, served the cold sandwich, then we didn't see them again. On the return, cabin staff were the same.


CARIBBEAN AIRLINES customer review :  19 June 2010 by Trevor Karran   (USA)

 

Customer Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

JFK-POS-GEO return. Service good, but stopover in Piarco was not, we were asked to remain on the aircraft while it was cleaned and prepped for the ongoing flight.


CARIBBEAN AIRLINES customer review :  9 March 2010 by M Choudhary   (Barbados)

 

Customer Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BGI-KIN-BGI, web checkin disabled. Airport checkin efficient. Planes clean, comfortable for short haul. BGI-KIN food and beverage run, staff efficient and friendly; food decent for short haul. Return flight had stop at Antigua - exit row so plenty of room. Food and beverage from KIN to Antigua - impressive for 1:55 flight. Antigua to BGI less than hour so no run however staff present in cabin and providing beverages to passengers who asked.


CARIBBEAN AIRLINES customer review :  27 February 2010 by G Pritchard   (UK)

 

Customer Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JFK-POS-GEO return. Cabin was okay, staff unfriendly and no entertainment. Not allowed to exit Piarco despite a 6 hour wait, and they changed the gate number 10 mins before departure time meaning everyone had to go through security check again.


CARIBBEAN AIRLINES customer review :  10 January 2010 by Isaiah Paul   (Trinidad and Tobago)

 

Customer Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Port-Of-Spain - Miami return. Service at Piarco atrocious and sloppy. In the early morning people should be vibrant and happy not sloppy and rude which was the case. Flight attendants nice and hot meals on both legs. IFE started with Caribbean essence with no audio then all screens went blank for the rest of the trip. No one even bothered to explain the technical difficulty. On return meal was mashed potatoes and BBQ chicken - with the amount of gravy in the meal it turned out to be a soup. IFE audio and video were not working properly so it was difficult to understand the movie. Again no explanation to even apologize for the inconvenience. Clean planes with comfortable seating. I am only using this airline because American Airlines is no better!


CARIBBEAN AIRLINES customer review : 30 April 2009 : by R Ramatally

Customer Rating : 4/5

4 Star Rating

Travelled to Fort Lauderdale from Port of Spain. A full flight but wonderful crew. The aircraft was clean and seats comfortable with a seat pitch of 32 inches. I received a snack and drinks which were tasty. On my return, I departed Miami - served a hot meal and again the aircraft was clean.


CARIBBEAN AIRLINES customer review : 16 April 2009 : by A Richardson

Customer Rating : 4/5

4 Star Rating

POS-BGI-POS on a 737. Long line at POS check in, though this is normal at 8am in the morning. I opted for web check in from home and that worked well. The return check in was very quick. In-flight service on both short flights was very professional and warm. No complaints


CARIBBEAN AIRLINES customer review : 7 April 2009 : by R Lalchan

Customer Rating : 4/5

4 Star Rating

YYZ-POS. Check in was smooth. Wish I had done web check in because the line up was rather long as it was a full flight. The aircraft was operated by Transavia but with full Caribbean Airlines service. We left the gate on time but due to the weather the aircraft needed to be de iced. Dinner was very tasty and service was very warm and professional. We managed to arrive early into Port of Spain to cap off a very enjoyable flight.


CARIBBEAN AIRLINES customer review : 17 March 2009 : by T Hanan

Customer Rating : 4/5

4 Star Rating

Port-of-Spain to Bridgetown. Peleasant experience. After a terrible experience with LIAT, this airline was a breath of fresh air. Modern aircraft with reasonably comfortable seating and efficient procedures all round.


CARIBBEAN AIRLINES customer review : 13 February 2009 : by A Charlesworth

Customer Rating : 3/5

3 Star Rating

BGI to KIN. Flight had started in POS and arrived in BGI 10 mins late. There was some confusion as to seat assignments on boarding as people from POS had moved. But the two very pleasant crew members at the rear of the cabin that met us at the door were on hand to make sure everyone was in the seats that had been assigned. Because of the routing of the aircraft you do get the feel that it is a glorified bus service with nothing being served between BGI and SXM. However, although the crew passed through with no service as such, they were happy to get you canned drinks tea coffee and other such items. We landed in SXM (stunning views and landing) and had about 50 mins on the ground to pick up passengers before we continued on to KIN. We took off on the 2 hour 15 min flight and a full meal service was conducted with a choice of 2 entrees. Alcohol is available for a charge of $5 but all other drinks are free. The only down side is the very frustrating drop down screens that play the company promo video over the loud speaker. You really cant get away from it unless you have your head sets ready to play some music to drown it out. But be aware, they only let you check in one item of baggage for the hold. even if you have a really big bag, they let you take it in the cabin as there is as charge of around $25 US to check in a second bag.


CARIBBEAN AIRLINES customer review : 16 October 2008 : by Malcolm Persaud

Customer Rating : 4/5

4 Star Rating

My wife and I have just returned from our trip POS-MIA-POS It was a most enjoyable and pleasant one. The flight attendants were courteous and caring. They went the extra mile to make everyone comfortable. Thank you for making us want to travel again with Caribbean Airlines.





 
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