Caribbean Airlines Passenger Reviews and Customer Trip Reports

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CARIBBEAN AIRLINES customer review :  9 March 2010 by M Choudhary   (Barbados)

BGI-KIN-BGI, web checkin disabled. Airport checkin efficient. Planes clean, comfortable for short haul. BGI-KIN food and beverage run, staff efficient and friendly; food decent for short haul. Return flight had stop at Antigua - exit row so plenty of room. Food and beverage from KIN to Antigua - impressive for 1:55 flight. Antigua to BGI less than hour so no run however staff present in cabin and providing beverages to passengers who asked.

CARIBBEAN AIRLINES customer review :  27 February 2010 by G Pritchard   (UK)

JFK-POS-GEO return. Cabin was okay, staff unfriendly and no entertainment. Not allowed to exit Piarco despite a 6 hour wait, and they changed the gate number 10 mins before departure time meaning everyone had to go through security check again.

CARIBBEAN AIRLINES customer review :  10 January 2010 by Isaiah Paul   (Trinidad and Tobago)

Port-Of-Spain - Miami return. Service at Piarco atrocious and sloppy. In the early morning people should be vibrant and happy not sloppy and rude which was the case. Flight attendants nice and hot meals on both legs. IFE started with Caribbean essence with no audio then all screens went blank for the rest of the trip. No one even bothered to explain the technical difficulty. On return meal was mashed potatoes and BBQ chicken - with the amount of gravy in the meal it turned out to be a soup. IFE audio and video were not working properly so it was difficult to understand the movie. Again no explanation to even apologize for the inconvenience. Clean planes with comfortable seating. I am only using this airline because American Airlines is no better!

CARIBBEAN AIRLINES customer review : 30 April 2009 : by R Ramatally

Customer Rating : 4/5

Travelled to Fort Lauderdale from Port of Spain. A full flight but wonderful crew. The aircraft was clean and seats comfortable with a seat pitch of 32 inches. I received a snack and drinks which were tasty. On my return, I departed Miami - served a hot meal and again the aircraft was clean.

CARIBBEAN AIRLINES customer review : 16 April 2009 : by A Richardson

Customer Rating : 4/5

POS-BGI-POS on a 737. Long line at POS check in, though this is normal at 8am in the morning. I opted for web check in from home and that worked well. The return check in was very quick. In-flight service on both short flights was very professional and warm. No complaints

CARIBBEAN AIRLINES customer review : 7 April 2009 : by R Lalchan

Customer Rating : 4/5

YYZ-POS. Check in was smooth. Wish I had done web check in because the line up was rather long as it was a full flight. The aircraft was operated by Transavia but with full Caribbean Airlines service. We left the gate on time but due to the weather the aircraft needed to be de iced. Dinner was very tasty and service was very warm and professional. We managed to arrive early into Port of Spain to cap off a very enjoyable flight.

CARIBBEAN AIRLINES customer review : 17 March 2009 : by T Hanan

Customer Rating : 4/5

Port-of-Spain to Bridgetown. Peleasant experience. After a terrible experience with LIAT, this airline was a breath of fresh air. Modern aircraft with reasonably comfortable seating and efficient procedures all round.

CARIBBEAN AIRLINES customer review : 13 February 2009 : by A Charlesworth

Customer Rating : 3/5

BGI to KIN. Flight had started in POS and arrived in BGI 10 mins late. There was some confusion as to seat assignments on boarding as people from POS had moved. But the two very pleasant crew members at the rear of the cabin that met us at the door were on hand to make sure everyone was in the seats that had been assigned. Because of the routing of the aircraft you do get the feel that it is a glorified bus service with nothing being served between BGI and SXM. However, although the crew passed through with no service as such, they were happy to get you canned drinks tea coffee and other such items. We landed in SXM (stunning views and landing) and had about 50 mins on the ground to pick up passengers before we continued on to KIN. We took off on the 2 hour 15 min flight and a full meal service was conducted with a choice of 2 entrees. Alcohol is available for a charge of $5 but all other drinks are free. The only down side is the very frustrating drop down screens that play the company promo video over the loud speaker. You really cant get away from it unless you have your head sets ready to play some music to drown it out. But be aware, they only let you check in one item of baggage for the hold. even if you have a really big bag, they let you take it in the cabin as there is as charge of around $25 US to check in a second bag.

CARIBBEAN AIRLINES customer review : 16 October 2008 : by Malcolm Persaud

Customer Rating : 4/5

My wife and I have just returned from our trip POS-MIA-POS It was a most enjoyable and pleasant one. The flight attendants were courteous and caring. They went the extra mile to make everyone comfortable. Thank you for making us want to travel again with Caribbean Airlines.

CARIBBEAN AIRLINES customer review : 5 September 2008 : by J Parris

Customer Rating : 4/5

FLL-POS was good, nice seats, friendly and efficient cabin crews, snacks are free. The return to MIA was just as great, however since it was summer the long lines in POS was much to be desired.

CARIBBEAN AIRLINES customer review : 2 September 2008 : by E Seunarine

Customer Rating : 4/5

YYZ-POS. The seats were quite uncomfortable, cabin crew were efficient and friendly. The sandwich they served was quite delicious. On the return back to Toronto, the flight was just as pleasant. But the service at Piarco was atrocious.

CARIBBEAN AIRLINES customer review : 7 June 2008 : by C Heins

Customer Rating : 4/5

MIA-POS-PBM / GEO-MIA. First time on Caribbean after many flights with BWIA. I must say that this was a positive surprise. More leg space than many US carriers. Clean cabin, full meal service on the MIA-POS & vv. legs, snack & beverage between POS and the Guyanas. Fast check in, friendly ground staff and cabin crew. Got coffee served in the rear galley in POS while stopping from GEO to MIA. The new immigration facility in MIA at concourse H/J is much better than the one of D-F. Baggage arrived fast on both ends. Overall a very good experience. The only point they should do better: The transit from one flight to another in POS airport is a little complicated. They should build a stairway from arrival to departure for transit passengers and more counters with at least 2-3 agents to handle the transit passengers. I assume the airport was not designed to handle transit passengers in a larger number who do not need to pass through immigration and customs.

Caribbean Airlines review - by A Romney

25 March 2008  Customer Trip Rating :

POS-JFK. Very disappointed in the service on Caribbean Airlines on my return to NYC. Service from JFK was professional, but the service at Piarco was horrible. The counter staff seemed unprepared to check in passengers and took an extremely long time. When I finally got to the counter, I was told that the flight was over-booked and the seat that I had previously booked online (2 mths prior to my trip) was taken and they were not sure if a seat was available. About 10 other passengers faced the same situation. Half hour later I was given a seat. Ordered a seafood dinner, but was given a chicken sandwich. When asked about my request, the pursor apologized for the mix-up and did see it on the meal list but was unable to fulfill the request as the flight only had one such meal that was given to someone else. Been travelling on this airline since I was a 10yr old kid 35 yrs now and not only did BWIA start deteriorating since the end of the 90s, but changing the name is like putting a plaster on an old wound. Caribbean Airlines - BWIA it's the same poor service.

Caribbean Airlines review - by Steven Mahoney

28 February 2008  Customer Trip Rating :

LHR-POS-LHR some time back. Must say it's an upgrade from what BWIA had to offer. FAs charming, talking a lot with passengers and smiling while being effective. The interior is just average seating (Economy) with tv screens in front of every seat, though disfunctional outbound. Food was chicken curry, very nice. Stopped in Antigua to drop of vacationers but landed on time in POS. Now that BA has taken over operations I can only say that it's sad Trinidad & Tobago no longer is represented in Europe. BA is overpriced and not that charming by comparison.

Caribbean Airlines review - by Tariq Deen

25 February 2008  Customer Trip Rating :

POS-JFK First Class. Checkin was fast, and first class lounge was empty. Food available/drinks with comfortable seating and pleasant decor. Caribbean Airways First Class is more like premium class when compared to other major airlines. Seat arrangement on the 737, 2-2. Seat pitch was comfortable, however with the inability to recline all the way with no foo rest. IFE was on standard roof 7inch video screens. The staff onboard was very friendly, excellent service. Food choice was also excellent and the meal was very good. We arrived on time without any major hitches. Would definitely travel with them again.

Caribbean Airlines review - by A Richards

21 November 2007  Customer Trip Rating :

POS-YYZ-POS. Checked in on-line before arriving at POS. When I got to the bag drop off counter the system was down. On-time departure and friendly cabin crew. When the meal arrived it did not look great, but was acceptable. Upon Arrival to YYZ we were welcomed and thanked for choosing the services of Caribbean Airlines by the Caribbean Airlines ground agent before being invited to disembark. On the return, Check in at YYZ was quick. A vast improvement of service and cabin appearance from BWIA.

Caribbean Airlines review - by Rob Leitner

11 September 2007  Customer Trip Rating :

MIA-POS on Caribbean and made the return on American. Caribbean compared favorably. I found the flight staff and pilots utterly charming; being welcomed to "the twin island republic of Trinidad & Tobago" by the pilot was endearing. I was surprised we were provided a hot dinner. My only complaint was that it took a long time for the flight attendants to clear the meal trays.

Caribbean Airlines review - by Charles Smith

3 July 2007  Customer Trip Rating :

Barbados - St Maarten Economy Class. Early morning check in at Grantley Adams International Airport where 4 check in desks were in operation but as is usual in the part of the world, nothing appeared to be happening quickly or efficiently. Eventually checked in and received a boarding pass for a window seat as opposed to free seating as is the policy for LIAT - the only other Caribbean carrier I've flown with before. Boeing 737-800 with wing tips wearing bright new "hummingbird" livery arrived the gate on time. This service had originated in Port of Spain before arrival into Barbados. It would then take us on to St Maarten before continuing to Kingston, Jamaica. As a result, this glorified bus tour was already about 80% full from passengers who boarded in Trinidad. Boarding commenced using forward and rear doors with stairs. Upon entry at the rear door, no crew member present so was free to make my own way to my seat. No surprise that on such a full flight, passengers had spread out during the technical stop which had resulted in pretty much there only being middle seats left. Then realised why there had been no crew present at the rear as they had clearly failed to control the situation properly and were now taking cover in the forward galley pretending not to notice and leaving passengers to sort themselves out. Decided after receiving vacant blank stares from the guy occupying MY window seat to save my breath as he clearly had no intention in moving and concluded that for an hours flight, I could just about tolerate a middle seat. What is the point in giving specific seat numbers to passengers when the airline cant honor them? Would seem sensible to adopt an "easyjet" approach and designate Economy as free seating. On time departure out to the east then left turn to a northern track towards Antigua before decending in to St Maarten. IFE provided in the form of drop down monitors with Caribbean promotional programming and route map. Immigration forms for St Maarten bound passengers were distributed followed by a bar service where soft drinks were offered on a complimentary basis. St Maarten provides one of the most spectacular and dramatic approaches into any airport in the World which is why a window seat would have been favourable, however a clear enough view from where I was sitting. On time arrival into the brand new airport terminal facility which is now totally airconditioned. Disembarkation by jetway from the forward entry door only. Overall a pleasant enough flight which ran to timetable. This was only let down by this particular cabin crews inability to control passengers in transit prior to BGI passengers boarding. Otherwise an effective and speedy service.

Caribbean Airlines review - by Nadim Alam

5 June 2007   Customer Trip Rating : n/a

Recent flight from Barbados to Georgetown, return in J class. Their flights are via the Port of Spain hub. Pleasant service on board. The Business Lounges are adequate and comfortable. The POS one has a shower in there as well to freshen up. Overall no complaints and would use them again if ever in that part of the world and need an island hop.

Caribbean Airlines review - by Paul Allen

27 February 2007   Customer Trip Rating : n/a

Flew Heathrow to POS. Left on time arrived slightly early. Service excellent, mind you there were only 50 passengers onboard an A340 Airbus. Returned POS to Heathrow - upgraded to first class using frequent flier points. First class service was great.Only problem is this service is ending in late March, when it will be operated by British Airways from Gatwick, so be prepared for BA style rip off prices. In future we are are probably going to fly Excel via Tobago.

Caribbean Airlines review - by Darren Pratt

21 January 2007

Started operations this past January 01, 2007. I have had the opportunity to fly the airline Port of Spain to JFK, New York. Well done, is about all I can say. On-time and very good for the new airline. Looking forward to trying this service again.