CARIBBEAN AIRLINES review : 7 June 2008 : by C Heins

Customer Rating : 4/5

MIA-POS-PBM / GEO-MIA. First time on Caribbean after many flights with BWIA. I must say that this was a positive surprise. More leg space than many US carriers. Clean cabin, full meal service on the MIA-POS & vv. legs, snack & beverage between POS and the Guyanas. Fast check in, friendly ground staff and cabin crew. Got coffee served in the rear galley in POS while stopping from GEO to MIA. The new immigration facility in MIA at concourse H/J is much better than the one of D-F. Baggage arrived fast on both ends. Overall a very good experience. The only point they should do better: The transit from one flight to another in POS airport is a little complicated. They should build a stairway from arrival to departure for transit passengers and more counters with at least 2-3 agents to handle the transit passengers. I assume the airport was not designed to handle transit passengers in a larger number who do not need to pass through immigration and customs.

Caribbean Airlines review - by A Romney

25 March 2008  Customer Trip Rating :

POS-JFK. Very disappointed in the service on Caribbean Airlines on my return to NYC. Service from JFK was professional, but the service at Piarco was horrible. The counter staff seemed unprepared to check in passengers and took an extremely long time. When I finally got to the counter, I was told that the flight was over-booked and the seat that I had previously booked online (2 mths prior to my trip) was taken and they were not sure if a seat was available. About 10 other passengers faced the same situation. Half hour later I was given a seat. Ordered a seafood dinner, but was given a chicken sandwich. When asked about my request, the pursor apologized for the mix-up and did see it on the meal list but was unable to fulfill the request as the flight only had one such meal that was given to someone else. Been travelling on this airline since I was a 10yr old kid 35 yrs now and not only did BWIA start deteriorating since the end of the 90s, but changing the name is like putting a plaster on an old wound. Caribbean Airlines - BWIA it's the same poor service.

Caribbean Airlines review - by Steven Mahoney

28 February 2008  Customer Trip Rating :

LHR-POS-LHR some time back. Must say it's an upgrade from what BWIA had to offer. FAs charming, talking a lot with passengers and smiling while being effective. The interior is just average seating (Economy) with tv screens in front of every seat, though disfunctional outbound. Food was chicken curry, very nice. Stopped in Antigua to drop of vacationers but landed on time in POS. Now that BA has taken over operations I can only say that it's sad Trinidad & Tobago no longer is represented in Europe. BA is overpriced and not that charming by comparison.

Caribbean Airlines review - by Tariq Deen

25 February 2008  Customer Trip Rating :

POS-JFK First Class. Checkin was fast, and first class lounge was empty. Food available/drinks with comfortable seating and pleasant decor. Caribbean Airways First Class is more like premium class when compared to other major airlines. Seat arrangement on the 737, 2-2. Seat pitch was comfortable, however with the inability to recline all the way with no foo rest. IFE was on standard roof 7inch video screens. The staff onboard was very friendly, excellent service. Food choice was also excellent and the meal was very good. We arrived on time without any major hitches. Would definitely travel with them again.

Caribbean Airlines review - by A Richards

21 November 2007  Customer Trip Rating :

POS-YYZ-POS. Checked in on-line before arriving at POS. When I got to the bag drop off counter the system was down. On-time departure and friendly cabin crew. When the meal arrived it did not look great, but was acceptable. Upon Arrival to YYZ we were welcomed and thanked for choosing the services of Caribbean Airlines by the Caribbean Airlines ground agent before being invited to disembark. On the return, Check in at YYZ was quick. A vast improvement of service and cabin appearance from BWIA.

Caribbean Airlines review - by Rob Leitner

11 September 2007  Customer Trip Rating :

MIA-POS on Caribbean and made the return on American. Caribbean compared favorably. I found the flight staff and pilots utterly charming; being welcomed to "the twin island republic of Trinidad & Tobago" by the pilot was endearing. I was surprised we were provided a hot dinner. My only complaint was that it took a long time for the flight attendants to clear the meal trays.

Caribbean Airlines review - by Charles Smith

3 July 2007  Customer Trip Rating :

Barbados - St Maarten Economy Class. Early morning check in at Grantley Adams International Airport where 4 check in desks were in operation but as is usual in the part of the world, nothing appeared to be happening quickly or efficiently. Eventually checked in and received a boarding pass for a window seat as opposed to free seating as is the policy for LIAT - the only other Caribbean carrier I've flown with before. Boeing 737-800 with wing tips wearing bright new "hummingbird" livery arrived the gate on time. This service had originated in Port of Spain before arrival into Barbados. It would then take us on to St Maarten before continuing to Kingston, Jamaica. As a result, this glorified bus tour was already about 80% full from passengers who boarded in Trinidad. Boarding commenced using forward and rear doors with stairs. Upon entry at the rear door, no crew member present so was free to make my own way to my seat. No surprise that on such a full flight, passengers had spread out during the technical stop which had resulted in pretty much there only being middle seats left. Then realised why there had been no crew present at the rear as they had clearly failed to control the situation properly and were now taking cover in the forward galley pretending not to notice and leaving passengers to sort themselves out. Decided after receiving vacant blank stares from the guy occupying MY window seat to save my breath as he clearly had no intention in moving and concluded that for an hours flight, I could just about tolerate a middle seat. What is the point in giving specific seat numbers to passengers when the airline cant honor them? Would seem sensible to adopt an "easyjet" approach and designate Economy as free seating. On time departure out to the east then left turn to a northern track towards Antigua before decending in to St Maarten. IFE provided in the form of drop down monitors with Caribbean promotional programming and route map. Immigration forms for St Maarten bound passengers were distributed followed by a bar service where soft drinks were offered on a complimentary basis. St Maarten provides one of the most spectacular and dramatic approaches into any airport in the World which is why a window seat would have been favourable, however a clear enough view from where I was sitting. On time arrival into the brand new airport terminal facility which is now totally airconditioned. Disembarkation by jetway from the forward entry door only. Overall a pleasant enough flight which ran to timetable. This was only let down by this particular cabin crews inability to control passengers in transit prior to BGI passengers boarding. Otherwise an effective and speedy service.

Caribbean Airlines review - by Nadim Alam

5 June 2007   Customer Trip Rating : n/a

Recent flight from Barbados to Georgetown, return in J class. Their flights are via the Port of Spain hub. Pleasant service on board. The Business Lounges are adequate and comfortable. The POS one has a shower in there as well to freshen up. Overall no complaints and would use them again if ever in that part of the world and need an island hop.

Caribbean Airlines review - by Paul Allen

27 February 2007   Customer Trip Rating : n/a

Flew Heathrow to POS. Left on time arrived slightly early. Service excellent, mind you there were only 50 passengers onboard an A340 Airbus. Returned POS to Heathrow - upgraded to first class using frequent flier points. First class service was great.Only problem is this service is ending in late March, when it will be operated by British Airways from Gatwick, so be prepared for BA style rip off prices. In future we are are probably going to fly Excel via Tobago.

Caribbean Airlines review - by Darren Pratt

21 January 2007

Started operations this past January 01, 2007. I have had the opportunity to fly the airline Port of Spain to JFK, New York. Well done, is about all I can say. On-time and very good for the new airline. Looking forward to trying this service again.