Caribbean Airlines Passenger Reviews and Caribbean Airlines Customer Trip Reports   a World 3-Star Airline     Add your Caribbean Airlines Review   Caribbean Airlines 3-Star Airline Ranking   Airline Reviews : A-Z Index       Customer Review scoring : Caribbean Airlines   6.7 out of 10 41 reviews

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	CARIBBEAN AIRLINES Customer review :  4 June 2013 by Peter Sheppard    (Trinidad and Tobago)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LGW-POS, 2 June 2013, BW903, Economy, B767. Check in at LGW North Terminal was effortless, having checked-in online. Had the added benefit of "Priority Access" as a "Club Caribbean" member as well as an invitation to the "No.1 Lounge". Lounge situated at the far end of the Duty Free shops and relatively near to the CAL gate. Lounge greeting pleasant and the facility seems adequate. There will be no announcements, which we were told at check in and so you need to be aware of the time. Crew were warm and welcoming as you entered the aircraft. Seating configuration is 2-3-2 and I would suggest any aisle seat in the middle 3 section. 2 toilets between row 15 and 19 and also at the rear of the aircraft. Crew were warm and friendly. Within the first 2 hours a hot lunch was served, followed by a beverage service and a coffee and tea service. Later in the flight, they passed around with some bottles of water and 2 hours prior to landing tea was served. Evident that IFE is from an older framework and the films play on a loop. TV's at every seat with a remote control. Heard many passengers complaining in both, in both directions, that TVs did not work at their seat. There is power at the seat near the floor and I was able to watch my own media. Flight left on time, was smooth and arrived on time. Overall pleasant experience. Looking forward to this service in the future.

	CARIBBEAN AIRLINES Customer review :  3 April 2013 by A Leibowitz    (USA)
	Rating : 6/10 Cabin Flown First Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Business/First from JFK-POS, POS POS-GEO-JFK. Their lounges are basic. Flight left on time. Their 737-800 business class is pretty standard. Leg room in Business is just alright, but considering the size of the plane acceptable. Food and service was good as usual, FA's are personable and professional. It has always been my experience that CA tends to run out of popular dishes very quickly, kind of sad when business class is not that big. Return flight on their brand new 767-300er, departed 90 minutes late, the reason why is still a mystery to me. On board, nice roomy plane no complaints on leg room here. The seats were nice enough, they did lay flat, however, they did seem to go for very basic business class, e.g. inflight entertainment was there but not usable and power at seat didn't work. I ran into a really big issue with my seat tray - during food service, it completely fell apart and separated from the swing arm and could not be reattached. It was a very full flight, but fortunately there was one empty seat, the FA's quickly made accommodations for me. Overall I would say, it was sufficient.

	CARIBBEAN AIRLINES Customer review :  27 March 2013 by Sean Persad    (Canada)
	Rating : 7/10 Cabin Flown First Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Business Class from YYZ to POS. Flight left on time and arrived ahead of schedule. Inflight service was okay - nothing out of the ordinary.

	CARIBBEAN AIRLINES Customer review :  8 March 2013 by C Smith Davidson    (Jamaica)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flight from Montego Bay to Fort Lauderdale was pretty routine. Flight attendants were pleasant and helpful. Unfortunately, the same couldn't be said about our return trip. Check-in staff were barely civil and one woman in particular gives new meaning to the word 'rude'. Their fees for overweight and/or extra bag is outrageous. Onboard, the cabin staff were friendly and helpful but we couldn't get extra creamer for our hot beverages. The attendant came with evaporated milk and proceeded to add it to my friend's coffee, resulting in her having to get another one and another package of creamer and sugar. The little TV was loud and there was no way to block it out. The only blessing here is that the flight is short so escape wasn't too long in coming. They will not be getting my money again.

	CARIBBEAN AIRLINES Customer review :  21 February 2013 by K Ferguson    (USA)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Round trip from JFK-KIN on 02/10/13 - 2/18/13. Customer service in New York was very poor on boarding. Flight Co-ordinator was rude - instead of explaining to passengers that the flight was fully booked and all the carry-on luggage would not fit they were just taking people's bags and giving reasons that did not make sense. Coming from Jamaica you were normally allowed to take a box of rum with your carry-on on the plane, I was stopped and told that was considered 2 pieces of luggage. My suitcase was taken, tagged and put under the plane. I will never travel this airline again.

	CARIBBEAN AIRLINES Customer review :  22 January 2013 by Victoria Poland    (Netherlands)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Port of Spain to London Gatwick. Customer service onboard and the warm hospitality of the flight attendants make this superior service. In addition to the edible onboard food (unlike BA) and the fact that the their plane does not make a one hour pit-stop in Barbados makes this airline the choice of selective passengers like myself.

CARIBBEAN AIRLINES customer review :  7 August 2012 by J Matthew   (Canada)

Toronto (YYZ) - Trinidad (POS) - Guyana (GEO) - Caribbean Airlines: Flight was quite "old school". No individual TV's had to stare at a TV from an angle. Once the movie was done, you had to go to sleep because there was nothing else to do. Crew we're quite nice, but didn't walk down the aisle frequently. Usually only when someone pressed the Attendant Button. Food was okay. Return flight was the same.

CARIBBEAN AIRLINES customer review :  16 July 2012 by N Francis   (UK)

POS-TAB. Very quick shuttle flight between Trinidad and Tobago. Check in immediate in POS and passed through into separate 'domestic' departure area for the shuttle. Went through to find absolutely nothing other than seats, so were allowed back through to get drinks etc. Boarded on time, polite and professional crew. Brand new turboprop with comfy leather seats and very generous legroom. Such a short hop so no drinks etc. Bags for the 20 or so passengers did seems to take an age to come from the aircraft, but other than that excellent and cheap.

CARIBBEAN AIRLINES customer review :  1 March 2012 by S Bassaw   (Trinidad)

POS-MIA, MCO-KIN-POS. Online check-in for POS-MIA segment. Agents at counter in POS were average but check-in fast. Onboard snack was okay, only one pass for the drink service. Flight was a bit late and lines at passport control in MIA were long. On my return from Orlando, even though we had pre-booked seats, we were told we would be sitting apart and we would have had to pay for seats together. A/C on the aircraft was not working. No meal service on this segment, just a drink and a biscuit. KIN-POS leg had the same problems, no A/C and engine problems. Mediocre service on this leg. Arrival into POS was 40 mins behind schedule. Overall the service was below what I am accustomed to at AA, however if your expectations are very low then this can be your choice of airline.

CARIBBEAN AIRLINES customer review :  4 October 2011 by S Flint   (UK)

CCS-POS-PAR-POS-TBO-POS-GEO-POS, mix of twinprops and 737-800s. Every flight departed on time and arrived early. Tidy planes with good legroom in Y. No food service and drinks service policy similar to US airlines (alcohol not free). Friendly crews, efficient ground staff and a nice base airport at POS.

CARIBBEAN AIRLINES customer review :  30 August 2011 by K Parks   (USA)

POS-MIA. Everything was smooth from check-in to boarding but the flight left 1hr late due to connecting pax. Flight Attendants were friendly and the coconut bake and fish was lovely. Luggage allowance was good and crew informative.

CARIBBEAN AIRLINES customer review :  18 August 2011 by K Williams   (USA)

Agents at the ticket counter are rude. From FFL-KIN, they were delayed for 1 hr and didn't bother to announce it. Upon return they were overbooked and were asking everyone if they wanted to reschedule. The return flight was no better, another delay without announcement.

CARIBBEAN AIRLINES customer review :  31 July 2011 by M Duckett   (USA)

Philadelphia to Montego Bay, Jamaica. Crew was friendly, seats spacious. Hot inflight meals and beverage service great, flights were on time. Great baggage allowances (allow you to check 2 bags total of 50 lbs free of charge plus allow you to take on one carry-on not exceeding 22 lbs). Wait time for baggage at airports were minimal. No inflight entertainment but not a problem.

CARIBBEAN AIRLINES customer review :  23 July 2011 by R Deonarine   (USA)

It was the Holiday week, and tickets were very expensive. Not to mention the impending snow storm. We arrived at the airport 6am to find out flights were delayed for 2 hrs. At 8am, flights were still delayed as well as dealing with long lines. Caribbean airlines were making no announcements as to where we should head. I was travelling with my 6 month old son, and husband. Needless to say, everyone was frustrated. After waiting until 1pm to get on the flight we were then kicked off because the flight was over booked. Very disorganized. We were then let on the same flight because of no shows. We arrived into Trinidad at 4pm, with no formula for the baby as well as no luggage.

CARIBBEAN AIRLINES customer review :  15 March 2011 by Isaiah Paul   (Trinidad and Tobago)

Port of Spain - New York return. Check-in at POS nice. Flight was on time and B737 was clean, however a bit cramped. Friendly crew. Snack was a banana nut muffin which was quite a disappointment. Return, staff at JFK were quite unfriendly. However the flight was nice and hot sandwich and cold drinks. Nice movie and friendly crew in a clean but cramped plane.

CARIBBEAN AIRLINES customer review :  7 March 2011 by Andre Franca   (Brazil)

POS-TAB-POS, disappointed with the service, aircraft is ok, but crew seem to be on a rush and wanting to get out of the plane as soon as possible. Delays are the norm and no excuses - it's cheap though, but service nonexistent on short flights, Will fly them again as a last option or if they come up with very good price, they say they want to be back in the european market - good luck for them.

CARIBBEAN AIRLINES customer review :  27 November 2010 by R Peters   (UK)

Economy class JFK-GEO return. Outbound on the overnight flight, the service was quite warm yet basic compared to airlines such as United or BA - the B737-800 quite cramped for a six hour flight, meal service poor drink service quite generous. The 90 minute layover at Port of Spain was quite off putting. Return flight was annoying as the stopover in Port of Spain was changed to a change of air craft. All in all for a six hour flight inflight entertainment extremely dated to a shared screen no choice of film ,meals poor and constant Caribbean Airlines footage of routes etc, a larger wide bodied aircraft would be better on this route. I'd use this airline as a last resort, and would seek an alternative.

CARIBBEAN AIRLINES customer review :  26 October 2010 by R Villanueva   (Canada)

Toronto to Trinidad return. Inflight food is provided free and of excellent quality. Flights on-time. The decor of the planes appears dated to somewhere in the mid-1980's No seatback screens or powerjacks in Business or Economy.

CARIBBEAN AIRLINES customer review :  28 July 2010 by S Bassaw   (Trinidad & Tobago)

POS-JFK return. Service at POS check-in was atrocious. Cabin staff to JFK not friendly, served the cold sandwich, then we didn't see them again. On the return, cabin staff were the same.

CARIBBEAN AIRLINES customer review :  19 June 2010 by Trevor Karran   (USA)

JFK-POS-GEO return. Service good, but stopover in Piarco was not, we were asked to remain on the aircraft while it was cleaned and prepped for the ongoing flight.

CARIBBEAN AIRLINES customer review :  9 March 2010 by M Choudhary   (Barbados)

BGI-KIN-BGI, web checkin disabled. Airport checkin efficient. Planes clean, comfortable for short haul. BGI-KIN food and beverage run, staff efficient and friendly; food decent for short haul. Return flight had stop at Antigua - exit row so plenty of room. Food and beverage from KIN to Antigua - impressive for 1:55 flight. Antigua to BGI less than hour so no run however staff present in cabin and providing beverages to passengers who asked.

CARIBBEAN AIRLINES customer review :  27 February 2010 by G Pritchard   (UK)

JFK-POS-GEO return. Cabin was okay, staff unfriendly and no entertainment. Not allowed to exit Piarco despite a 6 hour wait, and they changed the gate number 10 mins before departure time meaning everyone had to go through security check again.

CARIBBEAN AIRLINES customer review :  10 January 2010 by Isaiah Paul   (Trinidad and Tobago)

Port-Of-Spain - Miami return. Service at Piarco atrocious and sloppy. In the early morning people should be vibrant and happy not sloppy and rude which was the case. Flight attendants nice and hot meals on both legs. IFE started with Caribbean essence with no audio then all screens went blank for the rest of the trip. No one even bothered to explain the technical difficulty. On return meal was mashed potatoes and BBQ chicken - with the amount of gravy in the meal it turned out to be a soup. IFE audio and video were not working properly so it was difficult to understand the movie. Again no explanation to even apologize for the inconvenience. Clean planes with comfortable seating. I am only using this airline because American Airlines is no better!

CARIBBEAN AIRLINES customer review : 30 April 2009 : by R Ramatally

Customer Rating : 4/5

Travelled to Fort Lauderdale from Port of Spain. A full flight but wonderful crew. The aircraft was clean and seats comfortable with a seat pitch of 32 inches. I received a snack and drinks which were tasty. On my return, I departed Miami - served a hot meal and again the aircraft was clean.

CARIBBEAN AIRLINES customer review : 16 April 2009 : by A Richardson

Customer Rating : 4/5

POS-BGI-POS on a 737. Long line at POS check in, though this is normal at 8am in the morning. I opted for web check in from home and that worked well. The return check in was very quick. In-flight service on both short flights was very professional and warm. No complaints

CARIBBEAN AIRLINES customer review : 7 April 2009 : by R Lalchan

Customer Rating : 4/5

YYZ-POS. Check in was smooth. Wish I had done web check in because the line up was rather long as it was a full flight. The aircraft was operated by Transavia but with full Caribbean Airlines service. We left the gate on time but due to the weather the aircraft needed to be de iced. Dinner was very tasty and service was very warm and professional. We managed to arrive early into Port of Spain to cap off a very enjoyable flight.

CARIBBEAN AIRLINES customer review : 17 March 2009 : by T Hanan

Customer Rating : 4/5

Port-of-Spain to Bridgetown. Peleasant experience. After a terrible experience with LIAT, this airline was a breath of fresh air. Modern aircraft with reasonably comfortable seating and efficient procedures all round.

CARIBBEAN AIRLINES customer review : 13 February 2009 : by A Charlesworth

Customer Rating : 3/5

BGI to KIN. Flight had started in POS and arrived in BGI 10 mins late. There was some confusion as to seat assignments on boarding as people from POS had moved. But the two very pleasant crew members at the rear of the cabin that met us at the door were on hand to make sure everyone was in the seats that had been assigned. Because of the routing of the aircraft you do get the feel that it is a glorified bus service with nothing being served between BGI and SXM. However, although the crew passed through with no service as such, they were happy to get you canned drinks tea coffee and other such items. We landed in SXM (stunning views and landing) and had about 50 mins on the ground to pick up passengers before we continued on to KIN. We took off on the 2 hour 15 min flight and a full meal service was conducted with a choice of 2 entrees. Alcohol is available for a charge of $5 but all other drinks are free. The only down side is the very frustrating drop down screens that play the company promo video over the loud speaker. You really cant get away from it unless you have your head sets ready to play some music to drown it out. But be aware, they only let you check in one item of baggage for the hold. even if you have a really big bag, they let you take it in the cabin as there is as charge of around $25 US to check in a second bag.

CARIBBEAN AIRLINES customer review : 16 October 2008 : by Malcolm Persaud

Customer Rating : 4/5

My wife and I have just returned from our trip POS-MIA-POS It was a most enjoyable and pleasant one. The flight attendants were courteous and caring. They went the extra mile to make everyone comfortable. Thank you for making us want to travel again with Caribbean Airlines.