CanJet Airlines Passenger Reviews and Canjet Airlines Customer Trip Reports   No Ranking Awarded       Add your CanJet Airlines Review   CanJet Airlines Unclassified Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : CanJet Airlines   3.7 out of 10 103 reviews

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	CANJET AIRLINES Customer review :  7 May 2013 by Tom Marriott    (Canada)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We were re-booked from Air Transat to Canjet for a flight to and from Puerto Vallarta. Was worried about the change but the flights were on time great staff. Food was decent enough. Plane was reasonably new and although leg room was ok for me it may not be for those over 6' tall. Many of the folks travelling through the States to save a few dollars talked of delays, poor flights and cancelled flights. Those who went United were hit the worst. We had non stop no layovers and great service. Would fly CanJet anytime.

	CANJET AIRLINES Customer review :  3 May 2013 by J McMaster    (Canada)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Chose CanJet Select and did not receive the benefits of first check in at either airport. Have no clue if our luggage was off first as we were at the rear of the plane. Had to get the attention of the Hostess to receive our Select Status on the flight to the Dominican Republic. Return flight to Toronto the Staff were not pleasant at all. Food was only pasta and no choice of vegetarian or not for approx. 5 rows including our row which was the sixth row from the rear. We were all given vegetarian. The last 5 rows had a choice. Did not need the 10 kg additional weight. Priority boarding was non existent from Toronto and if we hadn't stood at the doors upon returning we would have approx. 2 minutes to get to the doors and on. Don't waste your money on Select. Complaining to them gets a pathetic apology and no refund or compensation.

	CANJET AIRLINES Customer review :  29 April 2013 by L Breeden    (Canada)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew April 6th, there were 8 of us flying, 2 with disabilities that required them to be near the front which they accommodated. Meal was fine, flight staff had bad attitudes and did not smile. Flew back April 13th from PV to Vancouver, had an excellent flight. Crew were pleasant and very accommodating. Would consider them again after.

	CANJET AIRLINES Customer review :  26 April 2013 by Carole Freier    (Canada)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We selected The CanJet Select program which gives you many perks. The main reason we bought this program was for the luggage to come off first at both destinations. When the luggage started to come on the carousel in Cozumel our luggage was last to appear. The luggage still had the Red Priority tags on them. When we came home and arrived in Toronto, once again our luggage was nowhere to be seen until approximately 3/4 of the luggage had already be off loaded from the plane. The Red Priority tags were still on our bags. I'll never fly CanJet again.

	CANJET AIRLINES Customer review :  3 April 2013 by M Stevenson    (Canada)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew from Toronto to Cayo Coco Cuba. Excellent flight. Left about 10 minutes early and arrived about half an hour early. Return flight left early and on time. Friendly staff both ways, free complimentary meals on board and free glass of wine. Also had free champagne on the way done. I will definitely fly with CanJet again.

	CANJET AIRLINES Customer review :  18 March 2013 by B Mitchell    (Canada)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew from Halifax to Varadero. Great flight, great crew. Not a whole lot of room in the seat, but at the price we pay these days for one week in the sun including airfare, the price and service is excellent. We vacation in the sun every year and I highly recommend Canjet, and would have no problem flying with them again.

	CANJET AIRLINES Customer review :  13 March 2013 by Carl Plourde    (Canada)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Myself, my wife and kids went to Punta Cana from Québec, March 1st to 9th. Contrary to a majority of reviews I saw earlier, I must admit that our flight was excellent. We left on time to go and on our return flight also. The meals were great and staff very friendly.

	CANJET AIRLINES Customer review :  5 March 2013 by G Hargrove    (Canada)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Ottawa to Cancun the last week of Feb 2013. All in all, it was a pleasant experience. Hot meal going down was a choice of eggs with salsa or eggs with spinach. On return it was either chicken pasta or vegetarian pasta. Staff both ways were friendly and attentive. Good communications from the cockpit.

	CANJET AIRLINES Customer review :  4 March 2013 by G Lambert    (Canada)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	I flew from Montreal to Puerto Plata and back for a 3-week stay in February. Service was great, flight attendants were attentive and nice. Food was better than anything I ever had on a plane, it was hot and it was complimentary, with a free glass of wine. As with any low cost airline the seating is a little cramped but hell, it's only a 4-hour flight. Anyone can bear that. Both flights were comfortable and enjoyable and on time. Would fly with Canjet anytime again.

	CANJET AIRLINES Customer review :  15 February 2013 by R Guay    (Canada)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew from Montreal to Cancun and back. Service was great, attendants were attentive and nice. Food was better than anything I ever had on a plane, it was hot and it was complimentary, with free glass of wine. They had extra of both choices. The seats are a little small and there is no first class cabin, which is to be expected for a low cost airline. Overall flight was comfortable and enjoyable. We were even on time. Would be pleased to fly with Canjet again.

	CANJET AIRLINES Customer review :  12 February 2013 by Ken Nowicki    (Canada)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew from Kelowna on Jan 28th to Puerto Vallarta. Ended up in row 22 both times, very loud, horribly tight. Meal going down was fine, a stew and an unusual rice or bean concoction, complimentary wine. Coming back only choice was a veggy delight! It took half an hour to load the plane! (Why are people allowed to board with so much stuff).

	CANJET AIRLINES Customer review :  8 February 2013 by Ron Eminson    (Canada)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We flew from Victoria BC to Puerta VAllarta. Had no trouble. They even included a meal and a free drink, more than you'd get from the other airlines.

	CANJET AIRLINES Customer review :  8 February 2013 by D Facey    (Canada)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We were excited to be heading to Mexico, my husband and myself have been 5 times - our first time with Canjet. Got off to a bad start being informed that our flight was going to be late, offered a complimentary glass of champagne. The food was something to be desired - they ran out of one dish. Ended up landing in Cancun at 10pm - not our scheduled time of 5.10pm. On the way home we were to be in Victoria at 10.30pm and we did not land until 1am. Ended up having to stay a night in Victoria instead of driving home. Did not receive any complimentary drink for being late and again the food was horrible. Really disappointed in their lack of choice. I do not plan on using Canjet again. Very disappointed in the overall flight (both ways).

	CANJET AIRLINES Customer review :  1 February 2013 by R Ross    (Canada)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Ottawa to Cancun in January. Overall the flights were good, food average and service good. We did find that the plane was not very clean overall. Our tray tables were smeared with food from the last passengers and we had to ask them to be cleaned. The stewardess only brought us a couple of wet wipes - not really acceptable. The same condition on the return flight. Return flight was about 3 hours late - no explanation. Have flown charters before but was disappointed with Canjet.

	CANJET AIRLINES Customer review :  31 January 2013 by S Swales    (Canada)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Return flight 771 from Puerto Plata, DR to Toronto on January 29, 2013. Food was stacked on the floor beside the garbage container. Not sure if it had already been heated and waiting for service to begin? One member of the flight crew was in the galley talking with the cabin crew for a long period of time. Very unsettling! We were given the bulk head seats having extra leg room which was nice. Family traveling with us and child in their lap had an open seat beside them which was very considerate of the check in crew. Uneventful flight and on time but because of our flight down on the 22nd, we would not fly with Canjet again.

	CANJET AIRLINES Customer review :  31 January 2013 by G Smith    (Canada)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	My wife and I travel to Mexico 2 to 3 times per year. Flight left on time and arrived early both ways. Plane was a 737-800 - very standard in the charter industry. Yes they pack the seats in to the maximum capacity. Overall it is pretty good value. Flight crews and cabin crews both ways were professional. The in flight meal was standard Airline fare, the food was better than most and they had a few extras and asked if people wanted another. The in flight service and movie was the norm. Yes you may have to purchase head sets - $3.00. Nonetheless, the movie was fine. The Captain kept us well informed and added some humor. All in all it was excellent value for the price.

	CANJET AIRLINES Customer review :  25 January 2013 by R Green    (Canada)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flight from P. Plata, Dominican Republic to Toronto, Jan 22, 2013. Flight delayed 9 hours. No communication from Canjet while waiting in airport, just a meal voucher. Had to rely on info gathered from other passengers and then try to determine its accuracy. After all that time, when we finally board the plane, the flight attendant greeting us, inquires how we are today. I chose to answer that inane question with very tired slight grin. The attendants response, 'so you feel the same way we do'. My last flight with Canjet.

	CANJET AIRLINES Customer review :  24 January 2013 by J Hayden    (Canada)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew to St Lucia Jan 13. 6 hour delayed departure because they don't have enough planes. No one called us although they said they did. Should have arrived at 7 pm, got in at 2 am. Not nice when you are travelling with young children. You would have thought a week later they would have sorted our their issues. Nope, we were supposed to depart at 7pm, left at 1.15 am, got home at 6am on a Monday. These planes are very uncomfortable. Air Transat rep was hopeless. No offer of compensation on return flight for our inconvenience, not that I would travel with them again.

	CANJET AIRLINES Customer review :  22 January 2013 by V Tojcic    (Canada)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Went to Montego Bay with my husband on January 4 2013 from Ottawa for 2 weeks. Flight was late because pilot was late! When they finally served the meal, I asked for second glass of coke, but was told I could not have any more, because they have to save them for return flight. Return - even worse! Supposed to leave Montego Bay at 11.30am, we left for Jamaica at 5.05pm due to mechanical problem. During that time we were not offered any vouchers for food. Seats are very poor. They used to have pillows and covers - now you have to buy them. My tables were broken both times so the trays with food were hanging on the edge. The crew were rude. Never again with CanJet.

	CANJET AIRLINES Customer review :  20 December 2012 by T Roy    (Canada)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Round-trip from Ottawa to Punta Cana. Both flights on time. The flights and landing were good. The attendants rarely smiled (one in particular I had on both flights). I purchased a comfort kit as it was freezing where I sat. The English audio didn't work on the TV the way there so I sat for 4hrs with nothing to watch. On the way back, the audio worked but I had to continuously apply pressure to the ear-bud connection to hear anything. The seats are very cramped and felt like I was sitting on a cement slab - I couldn't wait to get out of there. The food was typical with no complaints. Eating the food was a challenge due to the proximity of those sitting beside you. I will not be flying CanJet by choice again.

	CANJET AIRLINES Customer review :  12 December 2012 by M Lynds    (Canada)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flights to and from Puerto Vallarta were quite smooth, although left Toronto an hour late and left PV half an hour late. Seating is very crowded and seats are not comfortable. Staff friendly and courteous. Would not want to travel this airline again due to the lack of comfort and space.

	CANJET AIRLINES Customer review :  12 November 2012 by Sheilah Mickle    (Canada)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	We flew with CanJet on Oct. 12 from Edmonton to Calgary and then to Cancun. Flight was on time and attendants were nice enough but didn't see much for smiles on any of them. Found out at boarding that seats we had paid extra for were not right and the other couple with us were separated. Very cramped and uncomfortable, duct tape on one of the first seats we saw as we entered. We all brought earphones to watch the movie but none of them worked and we were forced to purchase or do without. I am sure we read that most earphones are compatible. Food was hot and good. A comfort kit was purchased but no free drink as described in your brochure.

CANJET AIRLINES customer review :  5 October 2012 by A Nuyens   (Canada)

We flew from Edmonton to Calgary to Puerto Vallarta. First time flying Canjet, some positive - we were on schedule, staff were friendly and attentive, the food was good! The negatives were some boisterous passengers, non-stop rudeness and disregard for passengers within earshot, until the pilot intervened with a stern warning. The seats were uncomfortable. The airplane seemed older!

CANJET AIRLINES customer review :  1 October 2012 by S Frank   (Canada)

Flight from Toronto to Cayo Coco Aug 30, delayed 23 hrs, 45 minutes, due to mechanical problems. Changed our gate 4 times, while we waited 9 hours at the airport for flight. Employees at ticket counter actually called the police to our final gate location, when they finally cancelled our flight at 1 am, because there were so many vocally upset passengers. Most were only going to Cuba for the long weekend, and had lost a day of their vacation. Put us up at the Sheraton hotel, attached to the terminal. Checked in about 2am, checkout was noon, no exceptions. Told by an airline insider that if our flight was delayed more than 24 hours, we would have been entitled to a full refund. They had a cleaning crew of about twelve to clean the plane to make sure we flew out before the 24 hours. The flight attendants were called in from their long weekend, just for the flight. Gave each passenger $150.00 voucher for next flight on Canjet, and meal vouchers while delayed.

CANJET AIRLINES customer review :  3 July 2012 by M Vincent   (Canada)

My wife and I flew from Vancouver to Cancun on June 10 and returned on the 24th. We got a good deal on an all inclusive but felt anxious after reading many of the reviews of this airline. We took a chance! We were able to make a phone call to the office with almost no wait and received assistance from a very helpful and informed assistant to purchase an upgrade in seating for extra leg room at an emergency exit. This cost $45 pp each way, $90 pp for the trip. Well worth it! The seating generally appears quite tight but the exit rows were great. The flights left on time. The service was very good and a meal was provided which was very edible. For the price I felt it was good value with no problems encountered. Overall I was pleasantly surprised by the airline. One negative experience was access to watching the movies. The screens are very small and can be a few rows away, making viewing difficult.

CANJET AIRLINES customer review :  9 May 2012 by Jacquline Johnson   (Canada)

Travelled to Montego Bay from Toronto. Flight delayed from the very start with no apology from airline officials in Toronto. On return from Jamaica flight again delayed for more than 4 hrs with no apology. I was travelling luckily with no children and all the officials would say is that they would update us as soon as they got additional information. The representative provided no apology just a $15 meal voucher. The inconvenience of it all resulted in a wait from 2pm to 8.30pm when the flight eventually left. The schedule arrival time in Toronto changed from 10pm to 2am. They did nothing inflight to compensate passengers.

CANJET AIRLINES customer review :  8 May 2012 by J Serpa   (Canada)

Flew Toronto to Varadero, Cuba late afternoon. Smooth check-in, left on time. Friendly staff. Had a hot meal both ways - was very good. Coming home, left on time and arrived 30 mins early in Toronto. On return was offered a 2nd meal if we wanted - almost unheard of! Again, flight staff friendly, courteous and attentive. The only negative for me personally, was the tight space in seats. Glad I was seated with family, because I would not want to be that close to a stranger. It was, after all, only a 3 hour flight, so was manageable.

CANJET AIRLINES customer review :  17 April 2012 by K Prine   (Canada)

Paid for the full upgrade to Select Service - arrived at airport and no record that we paid this (luckily I had my receipt). Outbound we got what we paid for, on return from the Caribbean - got the seats we booked but nothing else. We were the last people served a meal, 2 meal selections and the one I chose was gone! Asked for blankets/pillows and told we should have kept the ones from the flight down. Not offered our beverage until 30 mins prior to landing! Staff seemed very disorganized Arrived late as there were multiple delays.

CANJET AIRLINES customer review :  3 April 2012 by Steve Thomas   (Canada)

Hamilton to Cancun. After a smooth and easy check-in, we boarded early, had a smooth flight with friendly staff and reached Cancun early. The return journey was just as good with arrival in Hamilton earlier than scheduled. I am 6 ft tall and the seats were comfortable. I purchased food before my flight. CanJet was a welcome relief from my usual cattle wagon Euro experience and I would not hesitate to fly with them again.

CANJET AIRLINES customer review :  21 March 2012 by K Schaefer   (Canada)

Scheduled to fly out of Kelowna to Cancun for a 7 day vacation. We had a 15 hour delay due to mechanical problems with plane missing a full day of our vacation. They have revamped the seating in the 737 to cram more people in. Being 5ft 3, my knees touch the seat in front of me, if they reclined the seat you wouldn't be able to move your legs at all. For a 5 hour flight that is far too uncomfortable. Another money grab is booking your seats ahead of time. If you book an exit or bulkhead you will be paying an extra $45 a person, window an extra $20 per person.

CANJET AIRLINES customer review :  21 March 2012 by Mark Rein   (Canada)

15.5 hours late leaving Kelowna to Cancun. Plane supposed to leave at 11.15 pm, we left at 2.45 pm the following day. No explanation given and it certainly wasn't due to weather. Check-in was disorganized and understaffed in Kelowna. Seats very cramped, food typical airline food.

CANJET AIRLINES customer review :  19 March 2012 by Jackie Jones   (Canada)

Very disappointed in return flight from Cancun to Victoria on March 3rd-4th. Sat in airport 5 hours waiting for flight - nobody from the airline would say there was anything wrong. Finally bussed to a hotel and given a meal and a room for 3 hours which stretched into 7. Bussed back to the airport where we had to wait until 6 am before we could even have coffee. Staff onboard were excellent although they forgot the custom declaration forms and the duty free cart.

CANJET AIRLINES customer review :  14 March 2012 by Joe Huard   (Canada)

Ft. Lauderdale FL to Toronto. I guess CanJet only has one gate in Fort Lauderdale because when we flew in a week earlier we had to sit on the tarmac for an hour. On our flight home, they had no water so could not make coffee or tea. They had no water for the bathrooms and only one worked in the back of the plane. They ran out of food and the air vents did not work at my seat. Staff did not seem to care about anything.

CANJET AIRLINES customer review :  1 March 2012 by Helen Winn   (Canada)

Check-in was excellent and flights on time. Aircraft very small and cramped and the service very slow. We were in the air almost 2 hours before we received any refreshment. The first priority of the crew was to distribute immigration forms then spend the next hour assisting passengers with questions regarding the forms. Finally something to drink, then dinner - once they cleaned up the meal I asked for a drink. I had to wait because they were now doing water service, is this something that cannot be combined with pop, juice and any other beverage service. I paid too much for too little.

CANJET AIRLINES customer review :  11 January 2012 by Nancy Ralph   (Canada)

Went from Victoria to Puerto Vallarta and back. Great flights, both ways on time. Meals pretty decent, good movies, friendly staff - no complaints.

CANJET AIRLINES customer review :  5 January 2012 by Colleen Parker   (Canada)

Punta Cana from North Bay, ON. Dec 26th. Delayed over 26 hours and did not reach our destination until late Dec 28. Flight crew did the best they could but the experience for the 180+ passengers was a nightmare, spending 17-20 hours waiting either in the plane or the airport. Food on day one consisted of breakfast at supper time, lots of on and off the aircraft, meals off the plane paid for by passengers themselves. Luckily we did eat when given the chance since there was no food available on the plane on the way down unless you'd paid for the comfort kit. Not impressed one bit!

CANJET AIRLINES customer review :  7 November 2011 by Marsha Stock   (Canada)

Toronto to Peurto Plata return. Pleasantly surprised by the "welcome" sparkling wine, then dinner accompanied by wine. The food was excellent and flight attendants friendly and attentive on both flights.

CANJET AIRLINES customer review :  26 August 2011 by C Fernandes   (Canada)

YYZ to PUJ. The flight overall was pretty good - considering its a chartered airline and the fact its all Economy seating. Toronto to Punta Cana, we had to wait 20-30 mins for the runway to open in the morning. Service was good, cabin crew friendly and approachable. On the return it was my cousins birthday and they announced it over the system, my cousin was very happy. Before we reached Lake Ontario, our captain announced because of thunderstorms we may have to land in Buffalo, the captain kept us informed the whole time and we managed to get into Toronto.

CANJET AIRLINES customer review :  23 August 2011 by Y Vazq   (Canada)

Toronto to Puerto Vallarta. Extremely uncomfortable seat design, there's no way a larger-taller could fit. First flight, staff were rude and disorganized, there was a long line up to access the only one working washroom, and they were asking people line up only in groups of 3. TV system didn't work properly, they turned it off without warning. Second flight, staff were better, they were polite with a good attitude. Bathrooms worked but were filthy and strong smelling. We were disappointed.

CANJET AIRLINES customer review :  6 June 2011 by Donna Parker   (Canada)

We were very impressed with Canjet on our recent flight to Cancun, Mexico. Very friendly staff and nice clean plane. The only complaint was the food - nothing to rave about.

CANJET AIRLINES customer review :  21 May 2011 by D Magwood   (Canada)

Calgary to Cancun and not overly impressed. We left Calgary over an hour late due to a mechanical issue. I have never had such a rowdy group of passengers before - intoxicated travellers were continued to be served and they were also playing their own music loudly in the aisle across from me. Trip back was from Cancun to Edmonton to Calgary left over an hour late from Cancun - again due to mechanical issues. I had asked for my headset - 4 times - and finally received it, but she wanted to charge me $3 - it was no charge on the way up. Why the inconsistency? She just shrugged her shoulders. We arrived in Edmonton and had to wait another 45 minutes due to another mechanical issue - not impressed! We did receive a hot meal, but why not serve a cold meal of better quality instead? Seats extremely cramped and so uncomfortable. If the person in front of you puts their seat back there is so little room left.

CANJET AIRLINES customer review :  20 May 2011 by R Feist   (Canada)

Edmonton to Cancun with my wife and three others. Pre booked our seats and had no problem at checkin. Flight left on time and got into Cancun 30 min early. Service was great, hot meal, pop, water ,wine and if you needed more, it was available for a charge. The crew was very friendly and helpful. B737, so a bit small, 3x3 seating, but it was clean. Seats okay a little narrow but comfy. Return on time, great service and movies both ways. Overall very pleased with the planes and service.

CANJET AIRLINES customer review :  28 April 2011 by L Stewart   (Canada)

Flight delayed in excess of 11 hrs from Comox to Cancun. Confirmed booking of a nonstop flights. Flight stopped in Abbotsford both directions. Over service of extremely disruptive intoxicated passenger while the rest of us could not get even a glass of water from the very rude staff. Return flight also delayed at least 1 hr. Will never recommend this airline.

CANJET AIRLINES customer review :  27 April 2011 by L Silva   (Canada)

My family and I flew to Holguin, Cuba with CanJet Airlines, a great experience. This was our first time flying on CanJet and very impressed. We too received a free hot meal, free champagne welcome and free glass of wine with our meals. The flights attendants were friendly and would use Transat Holdays and CanJet again.

CANJET AIRLINES customer review :  1 April 2011 by Lynn Macaulay   (Canada)

My daughter and I travelled with Can Jet from Comox to Puerto Vallarta return. We were very pleased with the service, meals were good, plane was clean and staff were very pleasant.

CANJET AIRLINES customer review :  27 March 2011 by J Bowler   (Canada)

Victoria to Puerto Vallarta. Seats were fine, but seat pockets to stash things into were very poorly designed - you could drop something in and not be able to retrieve it. Hot food and drinks were provided - comparable with other airline food. The movies were played on the old- school shared screen, flight attendants were polite and friendly. A much better charter experience than we've had with other airlines, although obviously it depends on the individual flight and the passengers!

CANJET AIRLINES customer review :  16 March 2011 by B Johnson   (Canada)

We received free hot meals, champagne toast and wine with the meal. The staff were great - the thing I would change is the seat comfort. They don't have PTVs like Air Canada but you can bring your own stuff or watch the overhead movie they play.

CANJET AIRLINES customer review :  10 March 2011 by S Goebel   (Canada)

Flight from Comox to Cancun delayed 11 hours and the return flight delayed 1 hour. Not weather related. Seating extremely cramped. Food awful. Staff served alcohol to already inebriated passengers. Will never fly this airline again.

CANJET AIRLINES customer review :  2 March 2011 by C Wiebe   (Canada)

Kelowna - Puerto Vallarta return, departing flight left 2 hours late. On the day we were set to return to Kelowna we were picked up as scheduled and the flight was delayed over 2 hours bringing us close to midnight. We boarded the flight and were pushed away from the gate only to wait on the tarmac for 30 minutes. After 30 minutes we returned to the gate, had to get off the plane and pick up our bags and wait 60 minutes in front of the Puerto Vallarta airport. We were then picked up by buses and driven to the Sheraton for an enjoyable 3 hour nap before returning to PVR. The reason provided is the Mexican authorities would not give permission to depart PVR as the airport closes at midnight. My research has shown this airline consistently arrives late and pushes the midnight closure rules in PVR and this time my guess is the Mexican authorities had enough. I have flown Canjet 4 times and each time they have disappointed.

CANJET AIRLINES customer review :  28 February 2011 by K Clarkson   (Canada)

Return flight from Holguin, Duty Free was not offered because bank machine was not working, Canjet never announced this while passengers were still in the terminal and could have at least purchased Rum & Cigars. Flight out delayed by 2 hours. Plane was poor, equipment in bathroom not attached to the wall etc. Family returning from second week in Holguin last night were delayed by 2.5 hours. Canjet's slogan should be "We'll get you there eventually".

CANJET AIRLINES customer review :  28 February 2011 by M Petersen   (Canada)

I traveled with my husband and two friends to Puerto Vallarta from Kelowna. The plane delayed for over an hour, no reason given to us. The first issue was the TV/Movie service was not working. After many failed attempts, they just shut it off without even giving the option of watching the flight details/status. After boarding, extremely cramped seats, it was approximately 2.5 hours before they began meal service. It was extremely slow. I asked for a glass of water to eat my meal with and I was told I would have to wait about 20 minutes. The meal was about enough food to fill a small child. About 3 hours into the flight, we were finally offered the option to purchase alcohol. We asked for 2 mini bottles of vodka and were told we could only purchase 1 per hour and that drinking was "a privilege." (although we were paying $6 per drink and did not get offered a chance to buy any until the 3rd hour of a 4.5 hour flight.) My friend asked the attendant if there were comment cards. He was told "yes, and we have them for guests as well!" The staff was rude and unprofessional. A very disappointing flight experience and I will never fly with Can Jet again!

CANJET AIRLINES customer review :  24 February 2011 by David Hostettler   (Canada)

Ottawa to Cuba return. Great times, staff very easy going ensuring everything was okay.

CANJET AIRLINES customer review :  16 February 2011 by C Martin   (Canada)

Vancouver to Ixtapa, Mexico. Booked direct flights both ways, but there was a stop in Manzanillo on the return. Plane was the most cramped I have ever been on - could hardly fit bag under seat. Also, uncomfortably hot in cabin on both flights. Flight crew was either inexperienced or unorganized - long time to get drinks. Passengers were told to keep and re- use their glasses to be eco-friendly - I overheard a crew member say that the plane had not been stocked properly. Passengers at front of plane were finished their meal before the ones in the back had even received their meals. Reason stated - kitchen malfunction.