CanJet Airlines review by Lyne Couture

23 March 2008  Customer Trip Rating :

I flew with Canjet this March break and it will be the last time. When we arrived at the airport at 3h00 AM, we were told that there was a delay of an hour for our flight (7h45 instead of 6h45). This was okay with everybody on the plane. While we are waiting, they keep adding hours of delay, something about missing a part for the ventilation system of the plane. The plane has landed the night before and they didn't think of looking into the problem before!!! The people at the gate do not know what is going on, and make up stories to tell the clients! After waiting all day, supposedly the plane is repaired but we do not leave anyway since there is a snow storm. We are told to come back tomorrow at 0400am and the plane will leave at 0550am. I end up staying at the airport since there is a 4 hours waiting line for the taxis. Everybody is waiting the next morning when finally someone from Canjet shows up at 06h=15am. We ended leaving at 1130am. I do understand that some things were out of their control but the missing part was in their control. They did not treat us professionally by making up stories and not showing up when they asked us to show up!

CanJet Airlines review by Calvin Horne

24 July 2006  Customer Trip Rating : n/a

YUL (Montreal Trudeau) to YDF (Deer Lake Newfoundland). Found the staff to be very friendly from start to finish, although I was a bit disappointed by the lack of entertainment, especially during a half-hour long stop in Halifax, during which people en route to Deer Lake were not allowed to leave the plane. I also find CanJet's fares to be higher than Air Canada and WestJet for most routes.

CanJet Airlines review by Bob St. Onge
1 June 2006

My son and I flew from Ottawa to St. Johns, Nfdl and back with a layover in Halifax. I had never flown CanJet, but chose it because the fares were half what Air Canada and westJet charged. we found the service to be excellent from checkin to leaving and I would fly with them again and I wouldn't hesitate to recommend CanJet to others. Sure you don't get the free beverages or snacks, but you can bring your own. The stewards and staff were very friendly and helpful, the planes clean. our return flight into Halifax was delayed due to fog, yet they held the connector for 1/2 hr. Would the others do that?

CanJet Airlines review by Jeff Power
15 May 2006

Have flown on CanJet several times. To or from YYT (St. John's). CanJet has always been the cheapest option when I've been ready to buy my ticket. Seats are a bit cramped, but the middle seat has always been empty, so no bother. I usually don't buy snacks on airlines, trains, etc., I know there's a hefty markup. Although the few times I've been hungry/thirsty enough I didn't find the prices unusually steep. One advantage CanJet tends to have, at least in St. John's, is the short check-in lineup. It's always nice to go to the CanJet counter and look over at the AirCanada line with 100+ passengers winding through the maze. On my last trip with them I was scheduled to go out on a morning flight, but got to the airport too late to board, they happily shifted me to the next flight, window seat and all with no extra charge. This was quite a happy surprise. I'm pleased with the way they do business.

CanJet Airlines review by Paul Vernall
18 March 2006

Toronto - New York LaGuardia. Flight check-in was good, however, agents neglected to tell passengers that the flight was delayed 1 hour. This eventually turned into a 2 hour delay with no real explanation. Seats on the B737 were all leather and quite comfortable for a short trip. Leg room was minimal and the aircraft interior was dull and boring. Canjet's logo and colour scheme closely match Costco's. Service was fine but nothing outstanding. Drinks for sale are way overpriced and are very low in quality. I think the white wine ($5.00) was actually jet fuel. Overall, nothing special and fare was not that cheap. Would rather stick to Air Canada or Westjet which have a superior product.

CanJet Airlines review by J Hendren
1 February 2006

In response to James Niblock's comments about seatbelt "attachments" for your daughter. In Canada, airlines must follow Transport Canada regulations - as such children under age two are to be lap held, facing their parent for take off and landing. If you have an infant restraint device and it is approved again under Canadian Aviation Regulation's then it will attach to the seat with the standard seat belt. In the UK and abroad the rules vary from country to country, what is allowed in the UK may not be allowed in Canada. The FA did what she should have done and Canjet did provide the safest situation possible for your daughter. And no, I don't work for Canjet but am a Flight Attendant at another airline.

CanJet Airlines review by J P Wood
30 November 2005

I fly regularly on CanJet, mostly from YYZ-YYC. I find them to be the best priced low-cost carrier in Canada.. I would continue to fly CanJet in the future. No better, no worse than any other airline. Lets remember, this is a discount market. Shop around but CanJet is usually better priced and offer just what you pay for, a safe, and inexpensive form of air-travel.

CanJet Airlines review by James Niblock
14 October 2005

We flew from the Toronto Halifax route on their 737-500 plane. I did not fit into the seat. They also did not supply infant seat belt attachments. Seat belts work. Other airlines (British Airways) we have flown on have provided seat belt attachments for our baby daughter. The cabin attendant had no idea that these belts were being used on other airlines. I will not fly on Canjet again. I do not fit into their seat and for not providing for the safety of my 16 month old daughter.

CanJet Airlines review by Sandra Walterhouse
13 September 2005

Toronto to Vancouver on August 27th and will be returning via Canjet as well. I found the seats very cramped and uncomfortable, with virtually no legroom. When I tried to recline my seat it went back no more than an inch. The people behind me were disappointed with the lack of windows for the window seats. Food was overpriced as well, with a bottle of water at $2.00. I will avoid flying Canjet in the future, and prefer instead to stick to WestJet or Air Canada.

CanJet Airlines review by Doug Crummey
30 August 2005

Toronto - St John's: flown this route sever time on Canjet. I have never arrived in St John's early, though I got into Toronto 20 minutes early, but the luggage took 30 mins to arrive. The inflight menu is slightly expensive, at $2 for a bottle of water. The staff are very helpful, and present themselves in a very professional manner. On Canjet's older aircraft (737-200), they pack you in like sardines in a can. There is no leg room, and it is just generally cramped. I have flown on their newer 500 series aircraft and I was slightly more impressed. The leather seats are definately more comfortable, however not as "comfortably spaced" as they would like you to think. Disappointing that they do not offer the TV service on more flights. Not in the same league as Westjet, however, their prices are usually lower.

CanJet Airlines review by Susan M Hynes
28 July 2005

Halifax to Toronto, we experienced one CanJet Airline delay after another. The lack of effective communication and lack of information offered/provided to the passengers regarding revised departure times and baggage delays has proven to my family that there is no value in going with an economy airline.

CanJet Airlines review by M Levin

28 July 2005

LGA-YYZ July 6, return July 9. Pushed the gate in New York 10 or 15 minutes late even though every one was boarded and seated on time. No comments from the crew during the delay or afterwards. I called the reservation center the day before the return to see if the LGA flight check-in was at the same counter as the domestic flights. One reservation agent did not know and one said yes. The correct answer was no; had to take my bags down to the area in YYZ where US flights are checked-in. Except for asking $2 for a bottle of water the inflight service was OK. The seat pitch was *terrible*, it was hard to sit through the one hour flight. Don't know how a four hour flight would be on CanJet but I would not want to find out. They are not in the same league as West Jet.

CanJet Airlines review by Jenna Bower

29 June 2005

Flying from Orlando to Halifax, Nova Scotia I was very pleased with the service and efficiency of the airline. Canjet staff was very professional, friendly and very helpful. The fleet of the airline seemed very modern, since its a newest low fare airline for Canada. Only disappoint thing abou the airline was that you have to pay for the portable Audio/Video-On-Demand in-flight entertainment system, but its well worth it with over 60 movies in the library.

CanJet Airlines review by by Jim Eaton

18 December 2004

Our extended family are regular users of Canjet on the YOW-YHZ route, and are very happy with them. Friendly staff, simple but comfortable seats and amenities, on-time service - and a helpful attitude. My wife flew solo with our baby in August (high season) and the staff could not have been more helpful with the stroller, entertaining the baby, and so on.