CanJet Airlines Passenger Reviews and Canjet Airlines Customer Trip Reports

PAGE 1 2

CANJET AIRLINES customer review :  15 March 2010 by R McIntyre   (Canada)

Red eye from YEG end of Feb,to Cancun, left on time not a full flight so was able to move to a row with just two of us, first thing we noticed - the seats are the most uncomfortable we have ever sat in an aircraft. Just for that reason we will not fly with Canjet unless I know it is an updated plane with better seats and built in screens like their rivals. Service was OK but again it was a redeye and not much required.

CANJET AIRLINES customer review :  4 March 2010 by K Aultman   (Canada)

Cayo Coco, Cuba - delayed for 30 hours in the airport. There was no food, drink provided to stranded passengers for more than 15 hours. Many different stories provided for the delay - first a blown tire, then a problem with the brakes - then onto computer problems. Eventually CanJet decided to bring in a new plane - after 24 hours of being abandoned in the small airport. There was no support provided to concerned family members in Canada by the customer service reps at the 1-800. There is a serious lack of customer service skills on behalf of CanJet and from what I have read in the previous reviews delays are a common occurence. There will never be a next time with CanJet.

CANJET AIRLINES customer review :  3 March 2010 by Michel Mertens   (Canada)

Ottawa to Cancun. Outbound, the flight left 4 hours late, meaning a 6 hour wait at the airport. On the way back, same song - the flight left CUN 3 hours late, meaning a 6 hour wait at the overcrowded airport. Not a word of excuse, nor explanation from the flight staff. Representation at CUN airport was notably absent. For us, CanJet Airlines is henceforth a definite no-no.

CANJET AIRLINES customer review :  1 March 2010 by V Mitchell   (Canada)

Left from Victoria to Cancun Feb 20th. Had this flight booked months in advance, perfect departure and arrival times in both directions. 2 weeks prior to departure we get notice of time changes. Was supposed to leave at 9 am, arrive at 5:30 pm. Coming home supposed to leave at 5:30 pm arrive home at 10:30 pm. New times. Left at 1:00 arrive at 10:30 pm. Coming home had to be up at 3 am to be on an 8:30 am flight. So we lost 2 days of our $3700 vacation. I know this can happen on any flight but annoying. Especially having to be up so early coming home. We were over 1.5 hrs from the airport. Flight on time , on one side of the plane the sound didn't work for the movies. 5.5 hr flight, we got a bun and cheese, dry, tasteless. Flight still going fine until we were 10 mins out of Cancun and the plane had to be re- directed to another airport 1/2 hr away as the airport was closed due to the president of Mexico being at the airport and his jet was on the tarmac. We were told they had to refuel at this other airport, that took 2 hrs! No drinks offered, couldn't use the washrooms, couldn't get off the plane. We finally got to our hotel at 3 am. I would not recommend Sunwing or Canjet to anyone. Next time will book with WestJet or Alaska Air.

CANJET AIRLINES customer review :  27 February 2010 by D Lombard   (Canada)

While in PV we booked our return seats four days in advance. Got to the CanJet check in desk at PV and they didn't have any information that we had purchased the seats, even though we showed them the confirmation. We asked for our seats and the rep said they'd meet us at the gate and try to help. The rep never showed at the gate and when questioning the boarding gate personnel, they said "wait five minutes". General boarding started five minutes later and we still didn't have our seats. Finally as we were ready to board we asked again. The agent then said he was sorry but those seats were already filled. They had no intention of working with us. Upon return to Canada I called CanJet seat selection customer service and asked for a refund. in addition, I asked why the CanJet staff in PV wouldn't have had our seat selection information. I was told that not all countries have the same technology. I stated that CanJet should indicate that on their website before customers assume that they will have requested seats on CanJet flights. I got the refund, but that was the easy way out. I will definitely be making sure that when I book a trip on a charter that CanJet is not the airline flying it. And don't expect them to serve anything else but the bare minimum. They didn't have beer on the outgoing or return flights, and were extremely low on everything else.

CANJET AIRLINES customer review :  10 February 2010 by B Maystrowich   (Canada)

Flying from Regina to Puerto Vallarta. Plane was to leave at 7-15 am was given to a flight for Cancun, so late to leave then at 1-40pm. Left at 2-40 pm with no explanation why we were so late. Onboard the plane a very small apology was given, no complimentary service at all. Return from Vallarta left on time, but very poor service onboard. Again charged for everything they offered. Very crowded and service was terrible.

CANJET AIRLINES customer review :  10 February 2010 by D Smyth   (Canada)

My first time flying with Canjet and I was not impressed at all. Leaving from Regina heading to Montego Bay our flight was suppose to leave at 9:00 am. We were up early and at the airport by 6 to check in when we found out our flight was delayed until 10:40. Not a good start. Finally boarded the plane and headed down with 30+ of our friends for a wedding. Everyone was excited and when bar service came around I asked for a beer. Apparently they aren't licensed to serve alcohol. Doesn't seem right when your headed down to a destination wedding. Inflight movie horrible. A week later we arrived at the airport for our trip home. Again our flight was delayed for 40 mins but that turned out to be over an hour. Out of curiosity, I checked other Canjet flights and they were also delayed. From reading other reviews it's easy to see that this seems to happen a lot with Canjet. While waiting for our plane to show up, we overheard the flight crew talking about a possible fuel stop. They were as unimpressed as the rest of us. Finally were able to board the plane an hour later than we were suppose to and had a long, uncomfortable ride home, I would not recommend Canjet to anyone.

CANJET AIRLINES customer review :  8 February 2010 by J Antonio   (Canada)

My family flew Canjet to Cancun from Edmonton and return, both flights at night. The flight to Cancun was fine, on-time, staff friendly and service was good. Comfort is not their best quality! The flight home was 45 minutes delayed, which was acceptable. However, the original flight was booked direct and should have only taken 5+ hours to get home. We were told after boarding, that the plane was unable to be refueled in Mexico and we would be landing in Corpus Christi to refuel. Again this trip should essentially have taken 5+ hours, not the 8 hours it took. The staff on the return were unprofessional as they paid more attention to each other than any of the passengers. Many passengers had questions and concerns such as, why the refueling stop as this was to be a direct flight, why the passengers were unable to use the washroom facilities while refueling (meanwhile the captain did) or answer any questions about why seat belts were to remain off while refueling. I can't say that I would recommend Canjet.

CANJET AIRLINES customer review :  8 February 2010 by R Veerman   (Canada)

We recently flew to Huatulco. We were pleasantly surprised. The attendants were very friendly, and we received a light breakfast on the way down, and a sandwich on the way home. The flights were on time both ways, check in went smoothly.

CANJET AIRLINES customer review :  26 January 2010 by S Liberale   (Canada)

My family (all adults) and I recently flew a CanJet Charter flight from Montreal to Mexico. We flew both directions at night. Although the staff was friendly the service was pretty poor (at the very least, unprofessional). In this day, with the importance of hydration, many people were asking for a simple glass of water for a good 45 - 60 minutes after take-off. My daughter-in-law managed to snag a glass of water to take a pill, my son then finished the water and then I finally took the twice-used empty glass and walked to the back of the aircraft to ask for water for my daughter. She had asked twice and was told twice that "yes, it's coming". The flight attendance's response to me was "Oh, I can't believe how many people need to take medication". It was none of his business why we wanted water, but since we are not allowed to carry it on board it makes sense to provide this service first before passing out the Customs forms - which most people did not bother to fill until we were landing. We left Montreal at 10:00 p.m. - arriving in Cancun approximately 2:30 a.m. our time. The overhead lights were never turned off. On the return flight, delayed take-off was 4 a.m. our time and I had to ask the stewardess to turn off the lights.

CANJET AIRLINES customer review :  21 January 2010 by B Reid   (Canada)

Cancun to Edmonton on redeye. We boarded the plane without any problems and left on-time. The crew were helpful. Drink service the only problem on the flight. According to the crew the plane wasn't properly stocked when it came from Canada down to Cancun. The crew tried their best to please everyone and give them what they wanted. I recommend CanJet Airlines for the friendly flight attendants and for value.