CanJet Airlines Passenger Reviews and Canjet Airlines Customer Trip Reports

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CANJET AIRLINES customer review :  26 May 2010 by Tom Puchniak   (Canada)

The crew was professional, cheerful and efficient. Myself, my wife (both mid 40s) and one of our kids (14) flew from Halifax to Punta Cana return. This airline operates equipment which is certainly not brand new, and doesn't have many of the bells and whistles that other carriers may have, but aircraft was presentable and (for a charter carrier) comfortable. No unsightly carpets or seats and nothing broken or creaking. Seats were a bit tight, but not too bad.

CANJET AIRLINES customer review :  24 May 2010 by Nicole Martin   (Canada)

We were impressed with Canjet. Yes, our flight going to Cayo Coco was delayed by one hour, but by going online the day before we knew, so we went to the airport one hour later. Canjet offers a complimentary wine glass and a cold snack which is better than some airlines and the service was very good.

CANJET AIRLINES customer review :  23 April 2010 by Deborah Gwynn   (Canada)

Left from Mexico on April 10th, up at 1-:30 a.m. for the shuttle at 2-30 a.m. We are required to be at the airport three long hours before boarding. When it came close to and then past boarding time, we are informed that two of the crew had not arrived, a flight attendant and the pilot. We are expected to get up and sit in the airport for three hours and the crew don't have to be there at least one hour prior to boarding, what's up with that? Returning from Mexico on April 17th again the flight was delayed up to 45 minutes, no word as to why. I will think twice before booking with CanJet again!

CANJET AIRLINES customer review :  20 April 2010 by S Baker   (Canada)

Toronto to Jamaica return. Left Toronto on time, 1 hour late leaving Jamaica, no big deal. We had pre-booked our seats - in the first row, lots of leg room although seats were a little small. Onboard snack was good.Would travel again with Canjet.

CANJET AIRLINES customer review :  16 April 2010 by Len Thomson   (Canada)

Toronto to Cancun. Service was quite good for a charter, seats okay leg room. Aircraft was leased from a German carrier and music channels and signage was all in German but that was kind of a novelty. Return to Toronto on time and good flight on one of their own B737's. Did not mind the trips at all even though we were bumped to Canjet by Airtransat which has far greater service.

CANJET AIRLINES customer review :  15 March 2010 by R McIntyre   (Canada)

Red eye from YEG end of Feb,to Cancun, left on time not a full flight so was able to move to a row with just two of us, first thing we noticed - the seats are the most uncomfortable we have ever sat in an aircraft. Just for that reason we will not fly with Canjet unless I know it is an updated plane with better seats and built in screens like their rivals. Service was OK but again it was a redeye and not much required.

CANJET AIRLINES customer review :  4 March 2010 by K Aultman   (Canada)

Cayo Coco, Cuba - delayed for 30 hours in the airport. There was no food, drink provided to stranded passengers for more than 15 hours. Many different stories provided for the delay - first a blown tire, then a problem with the brakes - then onto computer problems. Eventually CanJet decided to bring in a new plane - after 24 hours of being abandoned in the small airport. There was no support provided to concerned family members in Canada by the customer service reps at the 1-800. There is a serious lack of customer service skills on behalf of CanJet and from what I have read in the previous reviews delays are a common occurence. There will never be a next time with CanJet.

CANJET AIRLINES customer review :  3 March 2010 by Michel Mertens   (Canada)

Ottawa to Cancun. Outbound, the flight left 4 hours late, meaning a 6 hour wait at the airport. On the way back, same song - the flight left CUN 3 hours late, meaning a 6 hour wait at the overcrowded airport. Not a word of excuse, nor explanation from the flight staff. Representation at CUN airport was notably absent. For us, CanJet Airlines is henceforth a definite no-no.

CANJET AIRLINES customer review :  1 March 2010 by V Mitchell   (Canada)

Left from Victoria to Cancun Feb 20th. Had this flight booked months in advance, perfect departure and arrival times in both directions. 2 weeks prior to departure we get notice of time changes. Was supposed to leave at 9 am, arrive at 5:30 pm. Coming home supposed to leave at 5:30 pm arrive home at 10:30 pm. New times. Left at 1:00 arrive at 10:30 pm. Coming home had to be up at 3 am to be on an 8:30 am flight. So we lost 2 days of our $3700 vacation. I know this can happen on any flight but annoying. Especially having to be up so early coming home. We were over 1.5 hrs from the airport. Flight on time , on one side of the plane the sound didn't work for the movies. 5.5 hr flight, we got a bun and cheese, dry, tasteless. Flight still going fine until we were 10 mins out of Cancun and the plane had to be re- directed to another airport 1/2 hr away as the airport was closed due to the president of Mexico being at the airport and his jet was on the tarmac. We were told they had to refuel at this other airport, that took 2 hrs! No drinks offered, couldn't use the washrooms, couldn't get off the plane. We finally got to our hotel at 3 am. I would not recommend Sunwing or Canjet to anyone. Next time will book with WestJet or Alaska Air.

CANJET AIRLINES customer review :  27 February 2010 by D Lombard   (Canada)

While in PV we booked our return seats four days in advance. Got to the CanJet check in desk at PV and they didn't have any information that we had purchased the seats, even though we showed them the confirmation. We asked for our seats and the rep said they'd meet us at the gate and try to help. The rep never showed at the gate and when questioning the boarding gate personnel, they said "wait five minutes". General boarding started five minutes later and we still didn't have our seats. Finally as we were ready to board we asked again. The agent then said he was sorry but those seats were already filled. They had no intention of working with us. Upon return to Canada I called CanJet seat selection customer service and asked for a refund. in addition, I asked why the CanJet staff in PV wouldn't have had our seat selection information. I was told that not all countries have the same technology. I stated that CanJet should indicate that on their website before customers assume that they will have requested seats on CanJet flights. I got the refund, but that was the easy way out. I will definitely be making sure that when I book a trip on a charter that CanJet is not the airline flying it. And don't expect them to serve anything else but the bare minimum. They didn't have beer on the outgoing or return flights, and were extremely low on everything else.

CANJET AIRLINES customer review :  10 February 2010 by B Maystrowich   (Canada)

Flying from Regina to Puerto Vallarta. Plane was to leave at 7-15 am was given to a flight for Cancun, so late to leave then at 1-40pm. Left at 2-40 pm with no explanation why we were so late. Onboard the plane a very small apology was given, no complimentary service at all. Return from Vallarta left on time, but very poor service onboard. Again charged for everything they offered. Very crowded and service was terrible.