CanJet Airlines Passenger Reviews and Canjet Airlines Customer Trip Reports

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CANJET AIRLINES customer review :  9 January 2010 by Jack Coop   (Canada)

I agree with Merv's review. We were on the same Canjet flight to Antigua which was supposed to leave Toronto at 0645 hrs and did not leave until 2230 that night. Staff were not helpful, there was no communication and some of the staff were downright rude. We switched gates 4 times before departure, and the staff would just walk away and not say anything and it would be up to us find out where the departure gate was. When we finally left 16 hours later all we got on the flight was a glass of soda. This was the flight from hell and I will never book another package with Canjet as a carrier, nor would I recommend anyone else doing so. I would add one more important point to Merv's review: the Canjet flight was delayed for mechanical difficulties; we were told by Canjet reps that the replacement part had to be flown into Toronto from Edmonton - but why it took sixteen hours to effect this repair was never explained. When the plane was finally repaired to Canjet's satisfaction, the pilot came out and announced to passengers that he refused to fly it (because it was unsafe)! That resulted in another 4 hours delay. On the way home from Antigua there was another mechanical delay. I have serious concerns about the level of safety and unreliability of this airline. Avoid at all costs!

CANJET AIRLINES customer review :  8 January 2010 by S Selby   (Canada)

Recently a large group of us went to Mexico. The trip there and back (6hr) with Canjet (Air Transat Holiday) was awful! 2hr+ delay on the way down and 3.5hr delay on the way back. Had to sleep on the floor of the airport in Mexico the on flight service was poor and some staff were not very pleasant or polite. The food was brutal and could not eat the bread it was a rock and this appeared to be the general consensus around us. We only got 2 drinks each way and had to get an attendant for the second. The 2hr movie in a 6hr flight which I would say from the early 90’s. My advice would be avoided at all cost. I can assure you we a group of 23 will never use either parties again.

CANJET AIRLINES customer review :  8 January 2010 by Merven Patey   (Canada)

We were on a Canjet flight to Antigua which was supposed to leave Toronto at 0645 hrs and did not leave until 2230 that night. Staff were not helpful, there was no communication and some of the staff were downright rude. We switched gates 4 times before departure, and the staff would just walk away and not say anything and it would be up to us find out where the departure gate was. When we finally left 16 hours later all we got on the flight was a glass of soda. This was the flight from hell and I will never book another package with Canjet as a carrier, nor would I recommend anyone else doing so.

CANJET AIRLINES customer review :  8 January 2010 by Paul Foulkes   (Canada)

We had a vacation package with Nolitours to Puerto Vallarta over the Christmas season. We arrived at the airport in Kelowna at 6:30 am for a 9:30 am flight and proceeded with check-in and security. To be fair, our weather that morning was not ideal but there were planes coming in and out (mostly Westjet). Things started to go down hill as we neared flight time as they announced that our plane was still in Calgary! This announcement was updated every hour and it finally arrived at 3:00 pm! We started to get ready to board and were informed that there was a mechanical problem with the plane and it would take about 30 minutes to fix. The 30 minutes became 2 hours and we finally took off just after 6:00 pm! The flight itself was fine and the crew were very apologetic. The official explanation provided was that Transport Canada mandates the amount of ceiling that is required for take off and landing. I can certainly understand that but there were other planes coming and going at the time. You just have to vizualize all these passengers sitting behind security for close to 12 hours, many with smaller children that you have to keep occupied. In summation, I would never fly Canjet by choice but with their new 5 year partnership with Transat, I suspect that there are going to be many complaints from passengers who book with tour companies and have no choice but to use Canjet.

CANJET AIRLINES customer review :  29 December 2009 by Wendy Moore   (Canada)

Dec 20 flight to Antigua - 15+ hour delay, no true explanations, numerous gate changes, poor communication, little offers of compensation ($10.00 food voucher - in Toronto!) and generally poor customer service. Deplorable way to treat passengers and then they turned around and gave it to us again on the return flight a week later! Six hour delay that trip. This was a birthday present to me so disappointing to arrive a day later after being up over 27 hours - what a nightmare of an airline!

CANJET AIRLINES customer review :  29 December 2009 by Erica O'Keeffe   (Canada)

A dreadful experience on December 20. We were told many times that our flight would be delayed, although there were no weather problems. The numerous notifications of delay resulted in a total of 14 hours waiting at the airport to board our flight to Antigua. We were lied to multiple times during the delay when there was a CanJet representative present. During this process we were herded around to four different gates throughout the 14 hour period. The return flight was also delayed by over 6 hours and our Transat (a partner of CanJet) representative at our resort failed to tell us before we left for the airport. We traveled down with a plane full of understandably upset people whom I expect will also be writing reviews and demanding compensation from CanJet. I will never book another vacation using this airline again.

CANJET AIRLINES customer review : 24 December 2009 by D Browne

Customer Rating : 1/5

Do not be swayed by the cheap fares - it is not worth the stress of your life. Left Toronto to Antigua on Dec 20th, after a 15hr delay, with no explanations. When I got to Antigua, they had lost my luggage, and after three days, didnt even know where it was. On top of that, if I dont go into the Canjet office everyday, they do nothing to locate my luggage. They only begin looking for it when I walk into the office each day. I really hope you will join me in boycotting this airline. It is not worth your time or money to go through this stress.

CANJET AIRLINES customer review : 21 January 2009 by Mike Palawaga

Customer Rating : 1/5

Toronto to Cancun our plane departed late, was unable to provide a hot beverage because the hot water maker wasn't working, and the back washrooms were not available, leaving just the front one in use. As a result, lineups beyond half the length of the aircraft was the norm through most of the flight, even when the "fasten seatbelt" light was put on due to mild turbulance. Additionally the movie monitor in front of me would go down, up down etc. It did this for about 10 minutes and then finally tucked itself away for the rest of the flight. I could watch another monitor at about double the distance. Good for eye strain! The return flight was delayed for unknown reasons and then when we were supposedly able to depart, we couldn't as we would then arrive into Toronto when a curfew is in effect. So we sat around the Cancun airport until 2am and then departed. And the hot water maker was still not functional.

CanJet Airlines review by Jennifer Richmond

19 November 2008  Customer Trip Rating :

Travelled on Canjet to Mexico, after a great vacation got to the airport in Cancun. We were boarded on the plane and sat there for 1/2 hour to 45 mins before they had us get off the plane and wait because they 'over fuelled the plane'. This process took over 3 hours. Further, there was nothing stating that we would not be on a direct flight and that there flight actually needed to touch down in Texas to refuel some more. Overall, we were supposed to land in Vancouver around 11pm or just after and instead we did not arrive until 4am Sunday. Overall, this whole event drained us and made us question if we would ever fly with Canjet Airlines again.

CanJet Airlines review by Lyne Couture

23 March 2008  Customer Trip Rating :

I flew with Canjet this March break and it will be the last time. When we arrived at the airport at 3h00 AM, we were told that there was a delay of an hour for our flight (7h45 instead of 6h45). This was okay with everybody on the plane. While we are waiting, they keep adding hours of delay, something about missing a part for the ventilation system of the plane. The plane has landed the night before and they didn't think of looking into the problem before!!! The people at the gate do not know what is going on, and make up stories to tell the clients! After waiting all day, supposedly the plane is repaired but we do not leave anyway since there is a snow storm. We are told to come back tomorrow at 0400am and the plane will leave at 0550am. I end up staying at the airport since there is a 4 hours waiting line for the taxis. Everybody is waiting the next morning when finally someone from Canjet shows up at 06h=15am. We ended leaving at 1130am. I do understand that some things were out of their control but the missing part was in their control. They did not treat us professionally by making up stories and not showing up when they asked us to show up!

CanJet Airlines review by Calvin Horne

24 July 2006  Customer Trip Rating : n/a

YUL (Montreal Trudeau) to YDF (Deer Lake Newfoundland). Found the staff to be very friendly from start to finish, although I was a bit disappointed by the lack of entertainment, especially during a half-hour long stop in Halifax, during which people en route to Deer Lake were not allowed to leave the plane. I also find CanJet's fares to be higher than Air Canada and WestJet for most routes.

CanJet Airlines review by Bob St. Onge
1 June 2006

My son and I flew from Ottawa to St. Johns, Nfdl and back with a layover in Halifax. I had never flown CanJet, but chose it because the fares were half what Air Canada and westJet charged. we found the service to be excellent from checkin to leaving and I would fly with them again and I wouldn't hesitate to recommend CanJet to others. Sure you don't get the free beverages or snacks, but you can bring your own. The stewards and staff were very friendly and helpful, the planes clean. our return flight into Halifax was delayed due to fog, yet they held the connector for 1/2 hr. Would the others do that?

CanJet Airlines review by Jeff Power
15 May 2006

Have flown on CanJet several times. To or from YYT (St. John's). CanJet has always been the cheapest option when I've been ready to buy my ticket. Seats are a bit cramped, but the middle seat has always been empty, so no bother. I usually don't buy snacks on airlines, trains, etc., I know there's a hefty markup. Although the few times I've been hungry/thirsty enough I didn't find the prices unusually steep. One advantage CanJet tends to have, at least in St. John's, is the short check-in lineup. It's always nice to go to the CanJet counter and look over at the AirCanada line with 100+ passengers winding through the maze. On my last trip with them I was scheduled to go out on a morning flight, but got to the airport too late to board, they happily shifted me to the next flight, window seat and all with no extra charge. This was quite a happy surprise. I'm pleased with the way they do business.

CanJet Airlines review by Paul Vernall
18 March 2006

Toronto - New York LaGuardia. Flight check-in was good, however, agents neglected to tell passengers that the flight was delayed 1 hour. This eventually turned into a 2 hour delay with no real explanation. Seats on the B737 were all leather and quite comfortable for a short trip. Leg room was minimal and the aircraft interior was dull and boring. Canjet's logo and colour scheme closely match Costco's. Service was fine but nothing outstanding. Drinks for sale are way overpriced and are very low in quality. I think the white wine ($5.00) was actually jet fuel. Overall, nothing special and fare was not that cheap. Would rather stick to Air Canada or Westjet which have a superior product.

CanJet Airlines review by J Hendren
1 February 2006

In response to James Niblock's comments about seatbelt "attachments" for your daughter. In Canada, airlines must follow Transport Canada regulations - as such children under age two are to be lap held, facing their parent for take off and landing. If you have an infant restraint device and it is approved again under Canadian Aviation Regulation's then it will attach to the seat with the standard seat belt. In the UK and abroad the rules vary from country to country, what is allowed in the UK may not be allowed in Canada. The FA did what she should have done and Canjet did provide the safest situation possible for your daughter. And no, I don't work for Canjet but am a Flight Attendant at another airline.

CanJet Airlines review by J P Wood
30 November 2005

I fly regularly on CanJet, mostly from YYZ-YYC. I find them to be the best priced low-cost carrier in Canada.. I would continue to fly CanJet in the future. No better, no worse than any other airline. Lets remember, this is a discount market. Shop around but CanJet is usually better priced and offer just what you pay for, a safe, and inexpensive form of air-travel.

CanJet Airlines review by James Niblock
14 October 2005

We flew from the Toronto Halifax route on their 737-500 plane. I did not fit into the seat. They also did not supply infant seat belt attachments. Seat belts work. Other airlines (British Airways) we have flown on have provided seat belt attachments for our baby daughter. The cabin attendant had no idea that these belts were being used on other airlines. I will not fly on Canjet again. I do not fit into their seat and for not providing for the safety of my 16 month old daughter.

CanJet Airlines review by Sandra Walterhouse
13 September 2005

Toronto to Vancouver on August 27th and will be returning via Canjet as well. I found the seats very cramped and uncomfortable, with virtually no legroom. When I tried to recline my seat it went back no more than an inch. The people behind me were disappointed with the lack of windows for the window seats. Food was overpriced as well, with a bottle of water at $2.00. I will avoid flying Canjet in the future, and prefer instead to stick to WestJet or Air Canada.

CanJet Airlines review by Doug Crummey
30 August 2005

Toronto - St John's: flown this route sever time on Canjet. I have never arrived in St John's early, though I got into Toronto 20 minutes early, but the luggage took 30 mins to arrive. The inflight menu is slightly expensive, at $2 for a bottle of water. The staff are very helpful, and present themselves in a very professional manner. On Canjet's older aircraft (737-200), they pack you in like sardines in a can. There is no leg room, and it is just generally cramped. I have flown on their newer 500 series aircraft and I was slightly more impressed. The leather seats are definately more comfortable, however not as "comfortably spaced" as they would like you to think. Disappointing that they do not offer the TV service on more flights. Not in the same league as Westjet, however, their prices are usually lower.

CanJet Airlines review by Susan M Hynes
28 July 2005

Halifax to Toronto, we experienced one CanJet Airline delay after another. The lack of effective communication and lack of information offered/provided to the passengers regarding revised departure times and baggage delays has proven to my family that there is no value in going with an economy airline.

CanJet Airlines review by M Levin

28 July 2005

LGA-YYZ July 6, return July 9. Pushed the gate in New York 10 or 15 minutes late even though every one was boarded and seated on time. No comments from the crew during the delay or afterwards. I called the reservation center the day before the return to see if the LGA flight check-in was at the same counter as the domestic flights. One reservation agent did not know and one said yes. The correct answer was no; had to take my bags down to the area in YYZ where US flights are checked-in. Except for asking $2 for a bottle of water the inflight service was OK. The seat pitch was *terrible*, it was hard to sit through the one hour flight. Don't know how a four hour flight would be on CanJet but I would not want to find out. They are not in the same league as West Jet.

CanJet Airlines review by Jenna Bower

29 June 2005

Flying from Orlando to Halifax, Nova Scotia I was very pleased with the service and efficiency of the airline. Canjet staff was very professional, friendly and very helpful. The fleet of the airline seemed very modern, since its a newest low fare airline for Canada. Only disappoint thing abou the airline was that you have to pay for the portable Audio/Video-On-Demand in-flight entertainment system, but its well worth it with over 60 movies in the library.

CanJet Airlines review by by Jim Eaton

18 December 2004

Our extended family are regular users of Canjet on the YOW-YHZ route, and are very happy with them. Friendly staff, simple but comfortable seats and amenities, on-time service - and a helpful attitude. My wife flew solo with our baby in August (high season) and the staff could not have been more helpful with the stroller, entertaining the baby, and so on.