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China Southern Airlines Customer Reviews and Passenger Trip Reports

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China Southern Airlines Customer review :  2 August 2013 by Xiaoshan Peng    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Connecting flight from London to Guiyang and transfer at Guangzhou. Internal flight CZ3662 to Guiyang. Cabin clean and tidy. Flight attendants friendly and kind. Service excellent. A pleasant flight.



China Southern Airlines Customer review :  1 August 2013 by Michael Schade    (UAE)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAN-BEJ. The perfect 3 hr domestic flight, new A333, very good legroom, excellent IFE, decent meal, arrived 25 minutes ahead of schedule. Highly recommendable.



China Southern Airlines Customer review :  1 August 2013 by Xiaoshan Peng    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CAN-KWE in premium economy. Check-in desk gave me the first row seat of premium economy for extra legroom, made my journey very comfortortable. LHR-CAN, (CZ304), 4th July had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. CAN-LHR, (CZ3662), 6th July. Cabin crew were helpful and kind. KWE airport has brand new terminal 2 which is excellent. Overall, a pleasant journey.



China Southern Airlines Customer review :  29 July 2013 by C Williams    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Have just returned from Auckland-London-Auckland trip with this airline. First, and definitely, last time. Seated beside toilet on all 4 long, long legs of the two trips. Constantly knocked by passing staff and queuing passengers. Disgusting food, and how could they run out of choice by only Row 41? Staff have a lot to learn about customer service. Seats have adequate leg room, but are hard and very narrow, with no space for long arms and broad shoulders. Sitting next to a large fellow passenger is intolerably uncomfortable. Delays, poor information, unintelligible cabin announcements. Guangzhou airport badly needs to sharpen up its act - it is dingy, with filthy carpets and equally unpleasant toilets. Ludicrously expensive coffee in the only cafe open in the early hours of the morning. Never, never again - I'll stick to going through Hong Kong.



China Southern Airlines Customer review :  24 July 2013 by Ralph Strandmann    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Australia, 3 legs with CSA, one leg with Air-France. CSA was very good in seat space, in-flight entertainment (10 inch touchscreens). Food was OK, cabin staff was friendly, but not particularly noteworthy. Would fly again, particularly as it was the best price to Australia with a transit in China.



China Southern Airlines Customer review :  16 July 2013 by O Mitchell    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-CAN-LHR in economy class. Was one of first to check in so asked for emergency exit seat for extra legroom, given same seat number 48h for both legs of the journey. Plane from CAN-LHR however was different and was a standard seat with the minimal expected legroom. Inflight entertainment SYD-CAN was shared screens showing pre- selected English and Chinese language movies. CAN-LHR had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. Cabin crew were helpful but their English wasn't the best. Service was often prompt, if a little hurried. Inflight meal was of a decent standard. Drinks available were good but in regards to alcohol not varied, beer or wine was the choice available and sometimes a little warm. Overall for the price I can't complain, baggage collection was prompt at LHR and transiting through CAN was simple. CAN airport was however not particularly clean with the smoking room being rather dirty at best. Make use of duty free if that's your thing.



China Southern Airlines Customer review :  15 July 2013 by Gavin Munro    (Cambodia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Guangzhou-Auckland return. Regional flights are very different to the intercontinental. Singapore to Guangzhou: pretty small seats, no inflight entertainment, older aircraft but no serious complaints. Guangzhou to Auckland: pretty good inflight entertainment, food is OK, seats OK, modern aircraft. Excellent on time performance on all flights signifying a pretty efficient operation. There are deficiencies in English with many staff but since at least 90% of passengers were Chinese on every flight it is unreasonable to expect too much. The written English in their publications, videos, and notices also needs attention. If China Southern wish to increase the percentage of foreign customers however they will need to improve their language skills - in English and in other languages. At the same time there were some staff who spoke excellent English and all staff tried their best to give good service.



China Southern Airlines Customer review :  11 July 2013 by Teo Eugene    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

28 Jun 13, Guangzhou to Jinan. Supposed to board 2 hours after my touch-down from SIN flight. Nightmare began during my transit where the take-off from Guangzhou to Jinan was delayed for an "indefinite time". This occurred after I boarded the aircraft when the pilot announced over the PA system of the delay. There was no confirmation of the next flight except that they said it should depart at least 3 hrs later. Not only was our flight was affected, all China Southern Airlines outbound were delayed with their explanation as "airspace congestion." Fortunately, we departed 1.5hrs later. I think my return flight from Jinan to Guangzhou will also be delayed. First and last time taking China Southern Airlines.



China Southern Airlines Customer review :  11 July 2013 by J Cui    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took CZ346 from AMS to Beijing in business, half of the seats were empty, not flat bed but comfortable. Food is fine, but the same menu as the one half a year ago, not too many choices of wine. The staff are excellent, very friendly.



China Southern Airlines Customer review :  4 July 2013 by C Spicer    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CZ 322, Melbourne to Guangzhou - London, 23/6/13. Never again. On boarding only Chinese morning newspaper available. Asked for whiskey or other spirit. Told there were no spirits. They gave me a beer (finally). It was a warm beer with a glass of ice to accompany. Wife asked for coffee. It was colder than the beer. When she asked for sugar they did not have any on the carry tray. Entertainment was about 6 movies and 6 TV shows. No music channel. The cabin crew could not speak English despite leaving from Melbourne. Very disappointed.



China Southern Airlines Customer review :  4 July 2013 by Ronald Kim    (South Korea)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul / Incheon to Shanghai Pudong return trip. There was no inflight service on both my flights, but it wasn't a big issue since flights was just around 1 hour and a half. Even though service was not on the same level as 5 star airlines, it was good, meaning beyond my expectation. And, both my flights departed and landed on time with no problem. Overall, it was not bad at all.



China Southern Airlines Customer review :  1 July 2013 by Yang Li    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CZ3195 from Zhengzhou to Guangzhou on June 5th and CZ305 from Guangzhou to Auckland on June 6th. Travelled with my baby. Cabin staff paid attention to us, gave us warm water and milk. When we flew back to Auckland, ground staff arranged for us to have the first row of economy class, so we could be comfortable. I had reserved a baby bassinet from Guangzhou to Auckland. Seats could be more spacious and wider.



China Southern Airlines Customer review :  26 June 2013 by C Lichi-Gherasim    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AF 1089, Bucharest to Paris, 26/06/2013 at 7.20am. CZ 0348, Paris to Guangzhou, 26/06/2013 at 12.25pm, CZ 0301, Guangzhou to Sydney, 27/06/2013 at 8.20am. I am traveling from Australia to Europe at least 3 times a year. I am due to fly back to Oz next week. My feedback so far: Guangzhou airport is worse than some local airports in small cities in Europe. Must be improved fast, if you want to make it an international hub. Inflight entertainment is very poor. Needs improvement immediately. Improve customer service onboard. Flight attendants must learn English, the food is substandard. We waited for one hour on the plane on the tarmac for "some paper work" without the air- con on! I will give them one more chance.



China Southern Airlines Customer review :  26 June 2013 by H Wang    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CZ346, Amsterdam - Beijing, CZ6116 Beijing - Shenyang, June 7 2013. I travel very often between China and Europe. Most of the time with China Southern. The services were as good as always. I had a really tight transfer time, less than 2 hours. But the luggage was fast and the transfer was smooth. The only thing is the inflight entertainment. It's not good enough for long flights.



China Southern Airlines Customer review :  26 June 2013 by Kym Andrew streeter    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18 June, MEL-CAN. Bought the ticket at last minute and the fare for peak season was incredibly cheap, downside 18 hours layover in CAN. Seat arranged, transit visa form sent to me and a request for day use hotel requested, airport check in excellent, gave me transit visa form again. Saw I was an Elite plus flying blue sky team member and gave me access to the lounge. Flight nice, ok food, good each time I rang the call button the staff would come with a glass of water which. Value for money is excellent.



China Southern Airlines Customer review :  24 June 2013 by Leon Wang    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel often between Europe and China. This time it was from Amsterdam to Beijing, CZ346 on 7th of June, 2013 and from Beijing to Shenyang, CZ6116. I had a really tight transfer time. When I arrived to Beijing airport, a staff member from China Southern, who was dedicated to take care of the transferring passengers, took care of me directly from the cabin door to the transfer desk. The baggage was fast. I even had some time to do some shopping. I really appreciate the helps from the staffs and attendants.



China Southern Airlines Customer review :  24 June 2013 by Scott Cook    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CZ301 depart Guangzhou on 14th of June 2013 and landed in Sydney 14th June 2013, Business class. My last flight back from Guangzhou to Sydney was a wonderful experience, the food was good which I don't normally expect coming from an Asian city. China Southern has now employed an Australia lady for each flight but she was working in economy on this flight and I though communication may be difficult but I was wrong, all spoke clearly and with a smile.



China Southern Airlines Customer review :  24 June 2013 by Tipu Sultan    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip from Los Angeles to Dhaka, Bangladesh. Competitive price and ok service. This airline is fast learning and improving. English is poor along with other short coming but I was ok with it. They are improving and learning.



China Southern Airlines Customer review :  22 June 2013 by Angie Lin    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My daughter and I took CZ 329 from Guangzhou to Vancouver on June 02, 2013. Our seats were not able to be arranged together when we checked in at the airport. The Stewardess tried their best to readjust 3 groups of people's seats, finally all of us were satisfied. My 5 years old daughter could lie down beside me and could see out of the window! I really appreciated the help.



China Southern Airlines Customer review :  20 June 2013 by A Chappell    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Amsterdam via Guangzhou. Almost 800 dollars cheaper than the nearest competitor so can't complain on price. New PTV's were a nice surprise as I had been told there were going to be none. Food ok. Seat on the A330-300 had plenty of leg room so good for me as I'm 6'5. A330-200 leg room not as good but the same as most other airlines. Two biggest takeaways were poor English language skills from flight attendants and being served a glass of black tea with no milk. Strange. But, they were on time, got me there safely and weren't all that bad for the price. Would go again if was significantly cheaper but not my preferred airline.



China Southern Airlines Customer review :  14 June 2013 by John Kneijber    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew short trip from Guilin to Kunming. Upgraded to first for $200 each. Boeing 737-700 standard 2x2 seating with good seat pitch. Afternoon snack of sandwiches, fruit platter, nuts and drinks were sufficient for 1.5 hour flight. Flight attendant very friendly and her English was satisfactory for what was required. A very pleasant flight.




 

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