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China Southern Airlines Customer Reviews and Passenger Trip Reports

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Read China Southern Airlines Passenger Reviews and China Southern Airlines customer trip Reports


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China Southern Airlines Customer review :  27 August 2013 by Colin Smith    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The service, seating and cabin staff were very good on both legs of our flights from NZ to London, late June 2013. The first flight from NZ to Guangzhou was on one of the older planes which unfortunately did not have the lay flat beds (only Z type) - passable but not as comfortable as the lie flat beds on the Guangzhou to London flight Food and refreshments were good to excellent, We are looking forward to our return trip to NZ in 2 days time with China Southern, which I feel sure will another happy experience.



China Southern Airlines Customer review :  23 August 2013 by Henri Houzet    (France)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-PEK, PVG-TPE, TPE-CAN-CDG. AMS-PEK: Sky Priority boarding worked well, very generous leg room on this segment. Shared TV screens with very poor quality headsets. Food was substandard. Well groomed flight attendants but level of English should be improved. Bags took for ever to be delivered in PEK. PVG-TPE: took a while for ground staff to recognize AF/KLM Flying Blue status and didn't seem to know how it worked. Was only able to check one bag but was allowed to have 2 carry on bags. No priority boarding but still quick and efficient. Nice, clean aircraft. Hot meal (though of poor quality) for this short flight. TPE-CAN: flight cancelled due to typhoon in Taipei. Fair enough. Was told to contact my travel agent to get rebooked as they said they didn't have access to the booking system in TPE. Asked to speak to a China Southern manager and within seconds, and thanks to FB Elite membership, was escorted by an airline rep to a Hainan airlines agent who got me one of their last seats available to CAN. CAN-CDG: efficient Sky Priority check-in by nice agent who even used her best French. Exit row seat offered. Efficient Sky Priority security line and boarding. Clean, modern cabin interior, PTVs, well groomed flight attendants again. Not very personable but probably due to language/culture barrier. Very little English spoken again. Entertainment system good enough to keep you occupied. Food substandard. Bags delivered promptly in Paris. All in all, good value for money. Sky Priority a real plus.



China Southern Airlines Customer review :  22 August 2013 by C Petersen    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manila-Guangzhou-Paris / Copenhagen / Amsterdam-Guangzhou-Manila. Easy transfer in Guangzhou travelling with 2 children. No transit visa for China required. Seat to and from Europe had VOID entertainment. The cheapest ticket, and we would definitely fly with them again.



China Southern Airlines Customer review :  21 August 2013 by L Whitbread    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

4 Flights in total to Sydney and back. The food was poor quality. Of the 8 meals we were offered, there was no choice with 4 of them. We were no offered water through the return 2 flights from Sydney. Cabin entertainment and information was very limited. Back seat screens were not working on 2 of the flights.



China Southern Airlines Customer review :  20 August 2013 by Jody Hanson    (Cambodia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 flights, 3 planes late in arriving with an additional 8 hour delay so that a 27.5 hour trip turned into 35. Exhausting. One flight attendant on the Guangzhou to Vancouver flight was particularly helpful. She was on the return flight and when I saw her she smiled said, "White wine and water" which are my staples when flying. On the international flight from Guangzhou to Phnom Penh they only had warm beer and ice - no wine or spirits. The food was terrible - noodles with a sort-of creamy sauce slathered over the chicken. I had to ask for the landing forms. China Southern is trying, and they are what they are - cheap Charlie with older planes.



China Southern Airlines Customer review :  20 August 2013 by Chandler Royer    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aug 3rd, Beijing-Guangzhou on CZ3162, and Guangzhou-Los Angeles on CZ0327. I often travel within China, America and France, and have taken China Southern for some time. Very cheap ticket, for around $2000, and their service was always good. Will take their flights for the reasonable price next time.



China Southern Airlines Customer review :  20 August 2013 by R Breedijk    (Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Guangzhou and Guangzhou to Amsterdam Schiphol, 10 August. I had a very nice trip, staff were very friendly and helpful. They were smiling all the time. It was possible to watch movies, play games and follow the flight on the in seat TV screen. Would recommend.



China Southern Airlines Customer review :  16 August 2013 by S Hodren    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-CAN, CAN-LHR, LHR-CAN, CAN-BNE. Flights: CZ 382/303/304/381. 18th July and returned on 8th August. We flew to London from Brisbane with an overnight in Guangzhou. We were pleased with the attention and courtesy of the cabin crew and I particularly enjoyed the fully flat beds. The overnight at the Pulman Hotel was really appreciated. I have commented elsewhere on the poor air-conditioning in the upstairs Business Lounge at Guangzhou.



China Southern Airlines Customer review :  16 August 2013 by M Kuliyev    (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boeing 737-700 Ashgabat to Urumqi, seats are dirty, no inflight entertainment, staff speak poor English and don't want to reply when you asked something. Urumqi to Beijing was Boeing 777-200, same story about staff who does not want to speak English and same poor quality food and dirty seats.



China Southern Airlines Customer review :  16 August 2013 by R Varcoe    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Premium economy return to Paris, transferred at Guangzhou. This is not premium economy compared to other airlines. Other than priority check in and boarding the seats, food, service, entertainment was identical to economy. As soon as the seat belt lights went off a number of passengers walked into premium and sat down, not to be moved. The food was almost inedible and wine undrinkable. Personal entertainment systems were ok but only present for 3/4 legs. The other leg had a shared screen which played half an English language film then two Chinese films whose subtitles could not be read. Seats barely reclined and loud passenger announcements came frequently and spuriously such that sleeping was near impossible. There was very little English spoken and a general reluctance of staff to assist or provide any service above the mandatory meal services. This was my first and last trip on CSA. The costs saving were outweighed by the dreadful experience.



China Southern Airlines Customer review :  16 August 2013 by Chuangwen Chen    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAN-LAX -July 29th-. Plane had a nice clean interior, wonderful entertainment and comfortable seats. Service was very good with friendly staff.




 

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