Home Page


China Southern Airlines Customer Reviews and Passenger Trip Reports

  4 Star Airline

a World 4-Star Airline

 
 

Read China Southern Airlines Passenger Reviews and China Southern Airlines customer trip Reports


PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook






China Southern Airlines Customer review :  3 December 2013 by K Le Quang (New Zealand)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from NRT to AKL via CAN. The flight from NRT to CAN was good. The staff were helpful, food was quite good. However, the flight from CAN to AKL was a disaster! I had thought the Boeing 787 would be a good one but it was absolutely not! The seat was uncomfortable even though I am an Asian guy! The food was bad and the stewardess who served could not speak English! The fellow passengers were noisy and messy but the crew did not ask them to be quiet even for a second! Toilets were not cleaned after being used by other passengers. The reason why I may recommend it to my friends is because it was the cheapest flight I could find!



China Southern Airlines Customer review :  29 November 2013 by M Roberts (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Vancouver to Kathmandu, Nepal with a stopover in Guangzhou. I was as comfortable as you can be in an airplane, the food was fine, the staff friendly. In fact, when the flight was about 2/3 done, I went to use the bathroom and there was a staff member in there using rubber gloves to clean it. I have never seen that in flight and often by the end of the flight the bathrooms are disgusting! Flight was on time leaving and the stopover in Guangzhou was shorter than expected. I would use China Southern again.



China Southern Airlines Customer review :  27 November 2013 by Dean Leung (Singapore)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with CZ 3018 in late Nov, the service was very poor, cabin crew never smiled, no patience shown to passengers. The tone they spoke to passengers whom were a tour group was amazingly rude. Compared to the service I experienced 3 years ago from Singapore to Guangzhou. there is a significant drop.



China Southern Airlines Customer review :  25 November 2013 by Jonathan Carrier (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Attentive and courteous cabin crew, always happy to help and make the journey as pleasant as possible. 787 Dreamliner was great, very quiet and lots of space - everything brand new. Fully flat beds in business, which is a must, but surprising how many tier 2 airlines (KLM, Air France etc) don't have this. Great price and direct to Guangzhou from UK. Arrived early.



China Southern Airlines Customer review :  25 November 2013 by M Brown (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne to Amsterdam through Guangzhou. Cost effective way of getting to Europe. Cabin crew know enough English for Australian travellers and the food is alright, no worse than more expensive airlines. Entertainment system kept me entertained with enough choices. Actually prefer this airline to some of the more expensive carriers. Only downside was Baiyun Airport, the international terminal is smoky as there is no segregated smoking area, just down a flight of stairs and make sure you have some RMB on you as you can't exchange there.



China Southern Airlines Customer review :  25 November 2013 by C Aurélien (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-CAN leg of a SYD-CDG journey, operated on a brand new A380. The business seat (and cabin configuration in general) is very good, comfortable, private, and provides a lot of space. The only drawbacks of this business cabin configuration are that only one half of the seats actually provide this high level of privacy (no direct contact with the aisle, though direct aisle access), and that it is not possible to have 2 joint seats on the window side. But when you have a seat in the "right" half it's perfect. Flight attendants are very polite and efficient - perhaps a little bit too efficient, as it sometimes becomes almost stressful. The global English level of the crew is correct, however it is sometimes difficult to communicate with some particular members (room for improvement here). The lunch / dinner service is very quick and efficient, and individual for each passenger, allowing for everyone to eat at their own pace. However this is better for passengers willing to eat quickly than for the slower ones, as attendants tend to put a little bit of pressure for having all set out as quickly as possible. The quality of food is OK, however the choice of drinks is rather limited. The IFE is very good: large screen, large choice of movies, nice user interface. The only drawbacks are a handset and headphones plugged under the screen (rather than on the armrest), making it somehow awkward when wanting to unfold the table at the same time (the wires are too short). The flight was on time for departure, slightly delayed on arrival (20 minutes, for a 9 hour flight). The little "plus": pyjamas are provided to business passengers (although only on the A380 apparently), and even if you don't use them on board, they are kindly offered to take with after the flight. Also a short review of the CAN airport (as it is the hub for CZ): transfers "international to international" are really made as easy as one can dream of (just a stamp to be put on your boarding pass for your next flight), no immigration check, no customs, no security check, 10-15 minutes after disembarking you can be resting in the great CZ VIP lounge, waiting for your next flight. If all airports could be organised that way for passengers in transit.



China Southern Airlines Customer review :  22 November 2013 by P Wong (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying with their new A380 from Guangzhou to Beijing. This flight was cheap and with normal service. But something that surprised me was that the seat was so big. Recommend this A380.



China Southern Airlines Customer review :  22 November 2013 by Wolfgang Segato (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sep 24th 2013, flight CZ 3569 in first Class from Shenzhen to Hangzhou. Check-in at the first class counter was very fast and with friendly staff. Staff brought me to the first class lounge, was provided with a good and tasty breakfast at 6.30 am. The flight was not delayed and the airlines provide a shuttle bus from the terminal to the plane. The service on board had a good English speaking flight attendant. The food was good for an early morning flight. I'm a Skyteam Elite Plus Card passenger and the service quality is always good. I will used China Southern Airlines again.



China Southern Airlines Customer review :  21 November 2013 by P Sedonio (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-CAN-MNL round trip. It was an Airbus A380. I was excited as it was the newest plane around but it was so disappointing as the seat cushion was so hard. It was uncomfortable for a long flight. The plane transfer in Guangzhou was horrible. The next plane was a 737. We were shuttled to the plane, no explanation given. No more China Southern for me in the future.



China Southern Airlines Customer review :  20 November 2013 by Martin David (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a holiday/occasional domestic flyer, 63 years old. I was on a holiday to Australia and back on an economy saver ticket I bought online with China Sothern Airlines for the first time. There were 4 stops on this flight and the first bit was in the Dreamliner and what a fantastic aircraft. I never expected to get to fly in it so this was a brilliant experience. The staff were fantastic, they were friendly and immaculately turned out, professional and put the comfort and safety of passengers at the top of their list. I wouldn't hesitate to use them again. The airport at Guangzhou airport was bright and cheery and the shops were good. All in all a brilliant experience for me and my wife.



China Southern Airlines Customer review :  20 November 2013 by A Mayne    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Smallest airline seats, horrible food, impossible to contact or get any satisfaction from. Flew to Vancouver from Sydney (29 hours). Had to upgrade on one flight as I simply could not fit my legs into the small space without jamming them into the seat in front. Dreading the return journey to Sydney and trying to get a seat with more leg room, but most unsatisfactory. Where is the customer service, comfort and pleasant experience - a thing of the past I'm afraid.



China Southern Airlines Customer review :  19 November 2013 by Jack Whiteley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from London to Guangzhou, CZ304, Sat 2nd November in Business Class. Been many times with China Southern and have to say both out and back the service was superb. Brand new Boeing Dreamliner was excellent and very comfortable indeed. I normally complain that the girls on China Southern are not very good but this time they were excellent. The food was not too bad although it is not their best point but they are trying. Just one complaint the films going out are the same coming back. This airline represents excellent value and because it is a direct flight to Guangzhou saves hours going via the Middle East. Definitely improving the service on board, nice pleasant staff who couldn't do enough.



China Southern Airlines Customer review :  18 November 2013 by B Roberts    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew AMS-CAN and CAN-LHR in Economy. The flight on an A330 from AMS to CAN was reasonably comfortable but trying to get an allocated seat in advance was impossible. China Southern's office in Holland couldn't help either! The return to London on a new 787 was not as good. The seats were more cramped and I ended up sitting close to the toilets which have a new type of door design which means the doors actually slam shut! 12 hours of listening to all that noise was not enjoyable. The food was also poor and they ran out of choices and offered a vegetarian meal which was awful! Drinks were also a joke with no diet coke and only a poor selection of wine and only half a glass ever offered!



China Southern Airlines Customer review :  18 November 2013 by P Hillier    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Chengdu to Guangzhou on 16 Nov 2013 - no problem with flight and service, but would not check my bag through to a connecting international flight with a China Southern flight number as it was a code share operated by Vietnam Airlines, very inconvenient to have to pick up baggage and make way to international with bags, when ultimately flying with same company. My connection time was OK (2hrs) but eaten into severely by bag taking a long time to reach reclaim - almost lost, and then rushed to international, where I was in time to check in, but told to 'hurry up' by the check in staff - ridiculous as they were the ones that had caused the problem with the late bag and not checking through. Made the whole thing a hassle, and made out to be my fault!




 

PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top



 

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2014  Copyright Skytrax