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	China Southern Airlines Customer review :  21 January 2012 by B Actt    (Australia)
	Rating : 9/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew to Shenzhen in business class. Long haul MEL to CAN: fantastic seats, service, food and wine! Staff were great, limited English but enough to get by! My only complaint is when booking online, with no knowledge of China - i selected Melbourne to Shenzhen - the online booking made me go from MEL-CAN, CAN-XMN, XMN-SZX - which I later learnt I could've caught a 2 hour cab to SZX from CAN rather than 6 hours extra in 2 unnecessary flights. On the return, I had to catch a SZX- PVG flight to CAN for the MEL flight. The flight was delayed which meant I would miss the Melbourne flight. The flight attendant in her limited English realised the problem, got my bags back and got a taxi for me and negotiated a fair rate to Guangzhou. The flight back had better food, service and wine - they offer the best value business class to China!

	China Southern Airlines Customer review :  13 January 2012 by A Morgan    (Australia)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Melbourne-Guangzhou economy A330 and Guangzhou-Kathmandu on A319. No entertainment other than a bizarre selection on a communal screen that you can't see, uncomfortable seats, and worst airline food I have seen. Drink selection poor and they don't offer water regularly. Cleanliness in the toilets was not good. Staff do not speak much English, and not good at keeping order in the cabin. Transit through Guangzhou stressful- you need plenty of time to get through Customs. The only thing is that they are very punctual.

	China Southern Airlines Customer review :  12 January 2012 by D Cooke    (Australia)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Sydney-Paris via Ghangzhou. Planes old and cramped. Seat was broken and wouldn't sit upright. No entertainment for first leg of flight apart from films in Chinese, not good for 12 hour flight. Flight attendants had limited English skills. Food was ok although limited drinks. Toilets started to smell 30 minutes into flight and were not cleaned throughout flight. Although cheaper than some carriers, what I saved in upfront costs I spent in the airports while waiting on poor connecting flights.

	China Southern Airlines Customer review :  12 January 2012 by W Aspros    (Australia)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Paris to Brisbane via Guangzhou Jan 2012. The Paris-CAN leg operated by an Air France 777 and was full, but ran as expected with normal economy seats average in-seat entertainment. Family of 4 kids given a single middle, rear row of 4 seats. We were then "upgraded" to premium economy for the very full leg to Brisbane. CS owned A330 with duct tape on some of the cabin panels. Originally all seated separately but changed at the gate to 2+2 middle seats. Seats are normal economy seats spaced slightly further from seats in front - no other difference as far as I could tell, no extra recline. No in-seat entertainment and the 3 Asian movies that were eventually displayed on the main cabin screens were mostly only partly shown. Cabin staff were friendly and drinks were available throughout the flight. Don't expect too much.

	China Southern Airlines Customer review :  11 January 2012 by James Chuah    (Canada)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	YVR-CAN on Boeing 777-200ER. Out of date entertainment system which only has about 40 movies (most of them in Chinese), and the seats are cramped. The food was typical, and the cabin crew sort of helpful.

	China Southern Airlines Customer review :  11 January 2012 by Steven Cao    (China)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Beijing-Shanghai Pudong on A380, changed my flight just to experience China Southern new A380. Flight on time, very hard seat and uncomfortable, leg room for some seats is more spacious compared to China Southern Airlines other aircrafts. Meal is ok, AVOD excellent, huge amount of movies.

	China Southern Airlines Customer review :  4 January 2012 by N Jackson    (Australia)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Travelled to Guangzhou on more than 5 occasions. The staff can understand English but at a very basic level but this can vary from flight to flight. Announcements by the pilot or pre-recordings are not very extensive but are detailed enough for passengers to understand the situation. 3 out of 5 times the plane I was travelling on A330 did not have personal entertainment screens on the back of seats, the food was also quite bland but it was warm at least.

	China Southern Airlines Customer review :  4 January 2012 by T Smith    (Australia)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Unfortunately, the con's outweigh the pro's. Staff service, food and entertainment were all a disappointment. Staff are inexperienced when dealing with customers - they are impatient and don't smile. Food was disgusting and cold. There was limited entertainment - no television screens on the back of seats - everyone had to share one and watch the channel that they put on. If you are looking for a good airline, I can confidently say that China Southern Airlines is not the one.

	China Southern Airlines Customer review :  3 January 2012 by F Stanislaw    (Australia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BNE-CAN-CDG return, and they provided a better experience than supposedly more 'upmarket' Air France codeshare partner. Be warned: there is no video system in economy, apart from a coach style screen miles away from you with mediocre selections - this is a big drawback. Food was rather good for economy, though alcohol selections are very limited. Toilets were so-so in terms of cleanliness, but the cabin was bright and airy. You're also given a handy toiletries bag. Staff generally pleasant and efficient. Overall, an ok experience.

	China Southern Airlines Customer review :  1 January 2012 by Y Ren    (Australia)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Hanoi-Guangzhou-Beijing in Y class. I do not understand why China Southern encourage transit in Guangzhou, but do not tag luggage through to the final destination. Check-in at Hanoi and Guangzhou were fast. A319 Hanoi-Guangzhou and A321 Guangzhou-Beijing with good leg room. Both flights on time. Service onboard pretty good, breakfast for Hanoi-Guangzhou and lunch from Guangzhou to Beijing. AVOD not available, overhead TV programs ok but nothing exciting. China Southern really need to tag luggage to final destinations and issue connecting boarding passes. These fake international (domestic) flights are simply not working.

	China Southern Airlines Customer review :  15 December 2011 by L Tonkin    (Australia)
	Rating : 2/10 Cabin Flown Premium Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PER-CAN-PER December 2011. If China Southern is trying to encourage international travel to and from Australia, I would suggest they checkout other airlines in the region to get a feel for what Service means. Had to make several attempts just to get some water on my flights, food was terrible and not hot, and the cabin staff cannot speak or understand English. No info from the flight deck! This was in premium economy - I would hate to see what economy class is like. Entertainment - what entertainment?

	China Southern Airlines Customer review :  7 December 2011 by Steven Cao    (China)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew CZ a couple of times recently on Shanghai Hongqiao-Changsha, Kunming-Lijiang. Brand new A320 very clean, all on time departure and arrival which is rare for Chinese domestic flight. Decent service with good- quality food and drinks, China Southern improved their quality of service a lot since they joined Skyteam.

	China Southern Airlines Customer review :  7 December 2011 by Bob Castor    (Canada)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Seoul-Guangzhou-Vancouver. Very pleasant experience with attentive staff. Everything was on time, food was tasty and attendants helpful and nice. Entertainment system had some glitches, but I did not care much.

	China Southern Airlines Customer review :  6 December 2011 by Pascal Languillon    (New Zealand)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Amsterdam to Auckland via Beijing and Guangzhou. A 24 hrs flight with this airline gives me a good overall impression of the company. Brand new A330s brings many advantages: quiet, clean, good entertainment system (but bad selection of movies). Also quite a lot of leg room in Economy. However the food served was really bad, the crew did not smiles with poor English skills. The ground facilities in China are not the best, with lots of unnecessary immigration and security checks even though I was only transiting. Overall ok because the planes on this route are new, but I have had better experiences on all the other airlines I have used before from Europe to NZ.

	China Southern Airlines Customer review :  4 December 2011 by K Sun    (Australia)
	Rating : 9/10 Cabin Flown First Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	SYD-CAN-SYD return in First on a brand new A330-300. Excellent product. 180 degree flat bed with nice pj's and a bvlgari amenity kit. Turn down service is personal, with a nice thin mattress and an undercover. Large pillows and comfortable duvet Food is so so for first class standards. IFE is good with some new hollywood movies. Service personal and not interrupting. Flight were on time. Only downside is the lack of champagne onboard. Overall, very good value for money in First. Would defiantly fly them again.

	China Southern Airlines Customer review :  28 November 2011 by L Addison    (Australia)
	Rating : 4/10 Cabin Flown Premium Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Sydney-Guangzhou-Sydney. A330-300 both legs. IFE was a bulkhead screen. They had two movies for the 9 hour trip but one of them didn't work, so they showed the one movie on a loop. Food was serviceable from SYD. Almost inedible from CAN. Choice of a red or white wine, beer or juices. Nothing served cold. Seat was reasonably comfortable with the extra legroom in PE. Other than to refill paper, toilets were not cleaned the whole trip. Staff are pretty much Mandarin speaking only. They served food and then were not seen again for 5 hours.

	China Southern Airlines Customer review :  25 November 2011 by Joe Gordon    (UK)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Very hit and miss. The leg from Amsterdam via Beijing to Guangzhou was relatively comfortable, newish plane, good entertainment system with English movies included, fairly palatable food. The leg from Guangzhou to Brisbane (and later, Sydney to Guangzhou) was pretty mediocre - no individual screens, poor food. The actual flights are bearable - what lets this company down is the organisation. Both at Guangzhou and Beijing, no-one had any idea of where to go, staff members spoke little English. Online check-in proved impossible for us. Other than this, the actual flights aren't too bad and certain legs were actually much better than expected.

	China Southern Airlines Customer review :  14 November 2011 by Gerald Muench    (Australia)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Sydney to Taiyuan. After selecting CZ for the good connection, they cancelled the return domestic flight at 16.00 and rebooked me on 11.30 flight which left me waiting in CAN for more than 7 hours. Check-in in Sydney and return was efficient and unproblematic, with bags checked through all the way to the final destination. Long haul 777-200 and Airbus 330-300 had very uncomfortable seats (not insulated against engine vibrations, no headrests). Substandard IFE - so bring your own laptop. Flight attendants professional, food fair. Transfer and Immigration in CAN very fast, friendly and professional.

	China Southern Airlines Customer review :  8 November 2011 by Barry Henry    (Australia)
	Rating : 3/10 Cabin Flown Premium Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	A tale of two airlines. Sydney-Guangzhou-Melbourne in Premium Economy. What a contrast between 2 flights. Sydney-Guangzhou was an airbus with a 2-3-2 configuration. The seats were like the old Qantas business class seats and were more than adequate. The food was hot and tasty and the staff friendly and courteous. The IFE was very poor and the TV screens must have been the original 4 or 5 inch units which were blurred and fuzzy. Fortunately we had our iPads to watch some movies on. The return flight was a totally different story. The seats were 2-4-2 and were exactly the same as the economy seats behind. The only difference was more leg room. There was no PTV and the IFE was on the fixed panels on the bulk heads. The food was awful, the toilets were filthy and smelt. The stewardess assigned to our section was sullen and did not smile once.

	China Southern Airlines Customer review :  1 November 2011 by Markus Tee    (China)
	Rating : 6/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PEK-TAS-PEK new A330. Good seats, ok food. Unfortunately IFE didn't work and we were given portable DVD devices, they had only bad movies on them. Inbound and outbound staff very different but in general okay service. Classic China phenomenon, beer is warm. Flights were on time though.

	China Southern Airlines Customer review :  28 October 2011 by W Huq    (Canada)
	Rating : 5/10 Cabin Flown Premium Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Dhaka-Guangzhou-Vancouver. First leg on an older 737. I had very low expectations for this flight, and was pleasantly surprised. The service was better than expected, and the food edible. The IFE was non-existent. Second leg on a newer 777 in Premium Economy. Very comfortable seats, but flight attendants spoke little English. The food was nothing special, and the IFE terrible. All seats were equipped with PTVs, but the picture quality was poor and English selection limited to one movie.

	China Southern Airlines Customer review :  24 October 2011 by A Manaf    (Malaysia)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	KUL-Nanning via CAN. Almost brand new planes on all 4 sectors and very well maintained and clean. The flight attendants did what they were supposed to do and nothing more. No drink runs for a flight of almost 4 hours and after meals were served the flight attendants practically disappeared in the galley. Announcements were scarce and incomprehensible most of the time.

	China Southern Airlines Customer review :  22 October 2011 by D Szymiec    (Canada)
	Rating : 8/10 Cabin Flown Premium Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Vancouver-Nepal-Vancouver. Flew on newer B777, seats comfortable, staff great, food was excellent - however, my wife and I had TV probs and could not watch much of anything. Our return home we flew an older B777. Rather beat up and the seat cushions were hard on the butt. TV worked though. The staff was great as was the food. The rules for carry on luggage is a joke. We made sure we had the right size, weight and amount. Only to find out the other 99% did what they wanted and got no hassle from the staff. One guy had 6 carryons, his wife 4 and the way they were grunting and groaning, it may have weighed about 23kgs each.

China Southern Airlines customer review :  18 October 2011 by T Naughton   (UK)

I know China Southern may not have the best reputation, but have just flown to Amsterdam from Guangzhou, on a brand new A330. In business class it was great, flat bed very comfortable and a great nights sleep. The evening meal was excellent for and service was OK. If they guaranteed planes like this for long haul, I would use them all the time.

China Southern Airlines customer review :  3 October 2011 by A Saral   (Australia)

SYD-CAN-ICN return on B777-200ER, A321, A330-300. Sydney-Guangzhou older and very tired looking B777, cramped 10 abreast seating, cabin crew attentive but disinterested, catering adequate. Guangzhou-Incheon more pleasant flight on A321 with wider seats but marginally smaller seat pitch. Incheon-Guangzhou cabin crew were unable to finish announcing in English that landing would be delayed due to weather (had to ask another passenger). Guangzhou-Sydney newer A330-300, comfortable seats, bad catering, filthiest lavatories I have seen.

China Southern Airlines customer review :  1 October 2011 by V Lam   (Australia)

SYD-CAN-HAK return on 3 aircrafts, A330-200, B737-800 and A330 300. Altogether the trip was quite pleasant. Flight attendants kind and friendly, food quite tasty but the downfall was the entertainment. There was only 6 small monitors above the whole cabin that played movies in a loop. On the return the entertainment was again the same but the cabin was pretty empty. The connect at Guangzhou was quite a journey. Once we had arrived at 5am we had no one to assist us but one lady who had told us to sit and wait. We didn't know what to wait for so we had to walk to the gate ourselves. It took approx 1 hr to get from one side to another.

China Southern Airlines customer review :  22 September 2011 by C Neill   (Ireland)

AMS-PEK in Economy. Started the journey in Heathrow on an ageing Boeing with KLM. Had been told the China Southern plane would be an old 777 but pleasantly surprised by a new airbus with personal IFE, a clean cabin and toilets that smelt fresh throughout the flight. Got two normal economy seats over the wing and a nice smooth flight. Husband is 6 ft 5 and no complaints from him. Food good especially the chicken dish, and a further savory hot meal served for breakfast. Crew not particularly friendly but well turned out with a decent grasp of English. Captain did a good briefing and inflight update. All in all if this plane is on offer in the future I'll definitely pick China Southern.

China Southern Airlines customer review :  26 August 2011 by Kostadin Cholakov   (Netherlands)

Amsterdam-Beijing return on 777-200ER. 10 across in Economy, a bit less space and small aisles. However, seats were comfortable. AVOD in Economy class, there were 12 channels featuring 12 movies and TV shows, some music but that was all. Picture quality was poor. Food was tasty, a choice of drinks. Very good personal hygiene pack which crew distributed before take off. Ground service was OK.

China Southern Airlines customer review :  19 August 2011 by Todd Crowley   (Australia)

From Brisbane we flew on a 777 series Boeing to Guangzhou. Seats were small and uncomfortable - 3x4x3, however we had prepared ourselves for this. The food was typical airline food, but it wasn't bad. There was practically no inflght service from the cabin crew after lunch, and only one movie in English however we were prepared for this and therefore not disappointed. After a 7hr stop-over we were pleased to board a brand new 300 series Airbus (2x4x2). There was slightly more leg and seat room with more entertainment in English. The cabin service and food was similar to the first leg. You definitely get what you pay for and CS is a great budget airline.

China Southern Airlines customer review :  14 August 2011 by Kerry Palmer   (Australia)

Impressed with this airline. Sydney to Edinburgh return. Brand new A330's, on 2 of the legs a fully flat bed and on the other 2 legs a bed with a slight incline, slightly less comfortable but managed to get a good sleep. Service was very good although the language barrier was difficult at times. Food was good quality and plentiful. The entertainment system was technically excellent though the selection of English speaking films were limited. On arrival at Guangzhou I had a personal escort through the numerous customs and security barriers to the business lounge (basic but comfortable). Was not expecting this level of service or quality considering the price.

China Southern Airlines customer review :  14 August 2011 by Brian Raffa   (Australia)

I have flown to China 3 times and found the cabin staff very pleasant and helpful. The food was good. I found it matched if not exceeded other airlines in terms of comfort and service.

China Southern Airlines customer review :  8 August 2011 by L Sergi   (USA)

Guilin-Chengdu. Decent food, hot food for short flight. Lots of flight attendants, and multiple servings of drinks. For flights in China, very good.

China Southern Airlines customer review :  5 August 2011 by Azri Che Mukhtar   (Malaysia)

ICN to DXB via CAN. Flight was delayed from Seoul Incheon for about 30 mins but arrived into Guangzhou 1hr earlier than schedule. Transit at Guangzhou was a breeze and took less than 10 mins. Airport staff were friendly except for customs. Boarded 777ER after 3 hrs and the aircraft took off on time. Flight attendant were nice and helpful.

China Southern Airlines customer review :  4 August 2011 by W de Jonge   (Netherlands)

AMS via PEK and CAN to SYD. Flights on-time, aircraft looking good, seats comfortable, food good. Only one complaint: the In-flight Entertainment. This seems to be set-up only for Chinese passengers. Lacing in decent Western content. With such a long journey time a lack of entertainment can be very dull.

China Southern Airlines customer review :  22 July 2011 by F Bradford   (Australia)

I had four trips with China Southern, from Brisbane to Ningbo return. Flights out of Gangzhou were both delayed a little. I will be flying with them again, and recommend them.

China Southern Airlines customer review :  22 July 2011 by Zhi Liang   (Denmark)

I missed my flight to Denmark on Lufthansa, the connecting China Southern Airlines flight was only 25 minutes late. I did not have enough money to buy a new ticket, because the Lufthansa ticket could not be changed and they only wanted to sell me a new ticket. China Southern gave me a ticket on another airline free!

China Southern Airlines customer review :  21 July 2011 by Klautsner MacKlaustsky   (USA)

LAX-CAN on B777. Allocated a window seat second row from last but I was amazed as I was not affected by the noise in the lavatories and galley. Managed to get a good sleep all the way through CAN even though some turbulence occurred throughout the journey. Amenity kid was provided, FA's were helpful and nice but seemed to prefer communicating in Chinese. The bright side is that they understood my request in English. 1 meal and 1 breakfast provided were acceptable. Presence of FA's in the cabin was low; however, they did provide passengers with food and drinks inside the galley when the lights were dimmed. PTV offered but not AVOD, selections were very limited (only one English movie shown throughout the 14 hr journey). We arrived an hour early in CAN.

China Southern Airlines customer review :  6 July 2011 by Chris Anderson   (Australia)

Jinan-Guiyang in First class on new A320, very clean and comfy cabin, seats firm but comfy. Only 4 pax in 8 seat cabin. Service was excellent and meal amazing for a 2 hr flight. Offered drink before take off then another after climb with nuts served on china plate. Meal included salad, soup, choice of 6 breads and cold meat platter for starter then main meal with choice of 3 dishes, all served on china plates and quality cutlery. Then dessert and fruit salad served. Only problem was check in at Jinan airport, because of previous day cancelled flights check in was over run with pax and none observing the First Class check in area, waited more than 20 mins before I could find someone to express me to the check in counter. Not really China Southern's fault though.

China Southern Airlines customer review :  4 July 2011 by H Smithe   (USA)

Horrible experience, Guangzhou-Los Angeles. Booked CZ from MNL-LAX with almost 6hr stopover in CAN. Flight to Guangzhou (CAN) was ok, but CAN flight delayed excess of 3hrs for what they say is flight congestion. No problems at CAN, aircraft available, runways clear, after 3 hrs about 74 new passengers arrived, to board for trip to LAX on our plane. Not once did any CZ people offer drinks or meal tickets no management seen. On flight the seating is extremely tight, uncomfortable, and my luck I was in very last row where the seat couldn't recline. Flight crew was testy because of the angry passengers, most had missed connecting flights in LAX as I had to LAS. I had booked with Delta with more than 3hrs between flights to get to LAS. Delta refused to any lesser charge for a new ticket, ended paying twice the original fare to fly Sky Priority with another 8hr delay in LAX. Finally arrived in Las Vegas 10 hrs later.

China Southern Airlines customer review :  1 July 2011 by J Anderson   (USA)

I made the mistake of taking CZ to Dubai from PEK return when I could have taken EK (Emirates). The A-330-200 was old, my seat pocket was torn and the metal bracket was sticking out, catching at times on my pants and being generally annoying. I've gotten used to an indiv video entertainment system for long flights and instead I had the pleasure of Chinese movies from the ceiling and bulkhead movie screens and no music entertainment at all for the 8 hr flight. The food was terrible, some mystery meat with rice, served by FAs who practically threw the tray and drinks at you. No beer/wine, not even Diet Coke. Forget ice. I've been on Air China and they serve the same way. The English skills among the F/A was so poor that the announcements were unintelligible. I could go on to describe the toilets but I don't think it's necessary.

China Southern Airlines customer review :  1 July 2011 by John Sturgeon   (USA)

Guangzhou-Los Angeles. I work in the Far East and travel twice a month to and from work. This time I let my booking agent talk me into flying China Southern to get home from Guangzhou, China. I will never fly China Southern again on long haul flights. The Economy Class section was extremely crowded and claustrophobic. The air conditioning was not working properly and found it very uncomfortable throughout the entire 13 hr flight. I was literally sweating buckets along with all the passengers around me. We had to wait at the gate after boarding for over 1 hr with no reason given. The entertainment system was the choice of 2 movies that ran over and over and 3-4 music channels that were not even worth listening to. The window pull down cover was damaged and had a gash cut in it which allowed sunlight to stream through the whole flight. I usually fly EVA airlines or Cathay Pacific to get back home, and I will definitely be using them again in the future. China Southern management should have a look at how those airlines operate and take notes.

China Southern Airlines customer review :  29 June 2011 by Mike Li   (USA)

I took a vacation to Guangzhou CAN with China Southern. I choose them because it was $100 cheaper than Cathay Pacific and save me a bus ride into China from Hong Kong. B777 is older than Cathay Pacific 777s without AC power plug on the seat for my laptop and missing the individual movie system. The flight crew was better than 5 years ago. I called to change my return ticket to a different day. This department do not handle tickets purchased online, we can only change tickets purchased directly from us, we only take Chinese domestic credit cards with UnionPay logo, then to find out they only take the cards from the big 4 banks. Took me one week and a friends credit card to get my ticket changed with $200 penalty plus $300 for the extra cost for new ticket. China Southern is improving, but the backend still needs much work!

China Southern Airlines customer review :  28 June 2011 by Frank Kelberg   (Australia)

Melbourne-Amsterdam via Guangzhou and Beijing return. B/C. All flights in A300 series, All aircraft looked almost new. Seats between Oz & Guangzhou lay flat but on 10 degree incline, still very comfy, Between Guangzhou and Amsterdam lay flat at 180 degrees, total comfort. Food excellent, a mixture of Chinese and western and when you wanted it. Ask for any drink and it would be there within a minute. Flight attendants young, walked around with a smile on their face and were eager to serve you at all times. Aircraft kept spotless through out the flights. Guangzhou airport lounge basic but Ok. CZ use KLM lounge in Amsterdam which has to be the best lounge I have seen anywhere in the world. One negative (not CZ Fault) is the 4 hr transit wait in Guangxhou having to go through security and immigration. I believe later in 2011, CZ will have direct flights from Mel-Am one stop only. This would be big improvement. All up: excellent professional airline and my choice for next international flight.

China Southern Airlines customer review :  25 June 2011 by Peter Ryan   (Australia)

Guangzhou-Sydney. Travelled premium economy. Unlike Sydney they had a useless special check-in but had a family with special problems holding up the desk. The adjacent Business check-in had no customers but wouldn't check-in anyone. The two women just chatted and waved us away. Meanwhile our line grew longer than economy. Inattentive cabin staff, very little English. The take-off delayed as couple who had been seated in premium economy said they had paid business class. They lost the argument. The airline needs training in customer service. The airline should go for improvements on service instead of opening new flights to NZ and Perth etc. Terrible movies on little screen hanging from the ceiling. Food worse than on the Sydney leg.

China Southern Airlines customer review :  24 June 2011 by Mike Wong   (USA)

LAX-CAN on a 777. No personal TV and no power outlet for laptop which both Cathay Pacific offers. China Southern charges $200 change fee plus the difference in the ticket price. I paid $975 for the round trip ticket and had to add $500 to change the return date. Cathay Pacific only charges a flat $100 change fee. I had to call 4 different departments and took 4 days to change my ticket. They only take non-Chinese domestic Union Pay credit cards in China. People I talked to on the phone were very nice just they lack the authority and had to transfer me around to get the job done. China Southern does not understand efficiency and productivity.

China Southern Airlines customer review :  18 June 2011 by A Smith   (Australia)

SYD-CAN-AMS. SYD-CAN on a B777 a little cramped with the 3-4-3 configuration. Personal TV screens, but only 2 English movies running continuously. The food wasn't very good. The 4 hour stop in CAN was a nightmare. Rather than letting us through the international terminal, we were made to fill in applications for a 24 hour visa and a landing card, then everyone's passport was taken away for 10-15 mins with no communication. Our passports were returned one by one, which split up the travel group. Finally boarded an A330, which had better leg room and 2-4-2 configuration. Personal touchsceen TV's with a much better selection of movies and shows. Amsterdam security was a breeze, no paperwork and nice people. Next time I will avoid CAN airport - Beijing was smooth enough.

China Southern Airlines customer review :  13 June 2011 by D Pryer   (UK)

PEK to AMS on A330. Comfy ride in a 2-4-2 configured half-full cabin supported by an efficient and friendly crew. My best economy flight in a long time. They lose a point for offering Harry Potter as the sole English Language movie. A generous drinks trolley resolved this minor difficulty.

China Southern Airlines customer review :  9 June 2011 by B Li   (China)

Beijing to Guangzhou on A330 in Business. The plane originated in AMS. Bussed by VIP bus to the aircraft. Orders for meals collected before take off. My first choice was very bland but no problem to have another one - this time very tasty. Service was excellent from the chief FA, a bit dull from other FAs. AVOD on big screens with a lot of choice, Chinese and international. Seats very comfy reclining to 180deg. Anyway, in my opinion that particular flight fully represents China Southern's 4 stars, maybe even more.

China Southern Airlines customer review :  6 June 2011 by P Scott   (Australia)

Brisbane to Guanghzhou business class. Excellent space although they placed us in middle row (2-2-2), when window row was vacant. We just moved ourselves to aisle row. Food average and service was good. there were offers of drink and hand held dvd's.

China Southern Airlines customer review :  6 June 2011 by P Scott   (Australia)

Guangzhou to Paris Business Class, we were seated separately in different rows and aisles which we had to organise between ourselves as the staff had no idea. A number of couples were also swapping seats to sit with partners. Seats flat-bed type, arranged 2x2x2. The cabin staff spoke poor English on this leg and food was average.

China Southern Airlines customer review :  31 May 2011 by C Mills   (Australia)

Brisbane to Guanzhou in premium economy and for the price it was quite good. On the way over we had same seats as economy and same food but extra leg room which was good, but same toilet as economy. On the way home it was better with 2x3x2 configuration and separate cabin. But older aircraft - basically the old business seats. Food is ok not fabulous - overall a much better way to get to China than economy in other airlines for the same price.

China Southern Airlines customer review :  30 May 2011 by B Li   (China)

Shanghai - Guangzhou on B777 in domestic First. Older plane. Before take off orders for meal collected. Food plenty and quite tasty, with proper crockery. Selection of French wines. Portable audio/video players as IFE but only Chinese or French movies in offer. Seats quite comfy with a huge recline - not flat though. Crew attentive but could improve their English. Bussed to terminal by VIP bus at arrival. Bags among first at arrival.

China Southern Airlines customer review :  13 May 2011 by A Heublein   (USA)

SYD-CAN-SIN in Premium Economy on A330/A321. Premium Economy SYD-CAN is essentially a joke. The seats are identical in design and layout to the economy section, the only difference being about 4 more inches of legroom. Inflight service was mediocre at best with inattentive flight attendants, no in-seat video, and fairly lousy food. Upon check in I asked to be seated in the bulkhead row of the Premium Economy section but was told that the first two rows were blocked out for "crew rest" (that's 16 seats). Evidently China Southern values its employees far more than its passengers. However, nothing could have prepared me for the absolute debacle that occurred upon landing almost two hours late (for no good reason whatsoever) in CAN and missing my connection to SIN. It took China Southern three hours to book us into a hotel for the night (with almost no communication as to what was going on). The hotel was the worst I've ever stayed at - sleeping at the airport would have been preferable. I was also informed upon check in at the hotel that China Southern had booked me to share a room with another random passenger! Seriously...and I'm a SkyTeam Elite Plus flyer (Delta Diamond Medallion). It's shocking that this airline was a) allowed into the SkyTeam alliance in the first place and b) somehow has managed a 4-star rating with Skytrax.

China Southern Airlines customer review :  3 May 2011 by S Gervais   (Canada)

AMS-PEK-AMS. Have flown this sector once a month for the past 4 years. Previously operated by older B777 but upgraded to a new A330-200 aircraft. New business class product a significant improvement with flat bed seats, large IFE screens with a decent selection of movies and games and Bvlgari branded amenity kits. Flights attendant service attitude was highly commendable. Food and wine product offering also showed notable improvement from previous experience. Priority check in, immigration clearance and luggage delivery at both AMS and PEK capped off this flight very nicely.

China Southern Airlines customer review :  21 April 2011 by Jack Mitchells   (Australia)

Sydney to Guangzhou premium economy. No PTV, no special check in, no extra priorities and same treatment and meals as economy class. Seat width seemed to be same as economy, same baggage allowance. Terrible for a 4 star airline.

China Southern Airlines customer review :  21 April 2011 by G Hynes   (Australia)

Premium Economy with no personal TV, No special check in at Melbourne, no baggage priority in Melbourne, same meals as economy and no visible special treatment at all. The only bonus was the cabin was empty so we got extra space. No priority boarding, they said it was the same as economy with a little leg room. In Changhou the ground staff were very good and also in Shanghai with priority booking, but flight was just as bad, no English Immigration forms and very little customer service - staff spoken English was not good enough. I did get priority baggage in Shanghai but the inconsistency was confusing. Overall a little better than economy but not much and they did not stop economy passengers taking ups spare seats in Premium economy.

China Southern Airlines customer review :  19 April 2011 by Gary Turner   (Australia)

Premium Economy Brisbane-Guangzhou return on Boeing 777 with several domestic sectors. It seems that China Southern have many different variations with their seating and it is pot luck whether you get value for money. B777 had a 2-3-2 configuration in Premium Economy with better leg room and seat pitch that was worth the extra $350 we paid. Looking at economy it was a 3-4-3 configuration and looked very crowded. The food was OK without being anything special and probably the same as economy but with a table cloth. We had separate staff that were efficient, but English was poor. TVs were individual - 5" going over and 7" coming back. There were 3 movies in English but the movies were not working on the way back and they seemed unable to fix and unwilling to explain the problem. Mostly Chinese passengers so that is what they cater to but knowing Chinese ingenuity this will gradually improve. I would certainly use again assuming the price advantage remains. Booked directly online with China Southern which was OK once you get used to it. They seem to be very flexible with carry on luggage as many passengers had well over the number and weight of the advertised allowance. All flights were on time. Guangzhou is not a great airport to stay long with no free Wifi.

China Southern Airlines customer review :  15 April 2011 by Anthony Allen   (New Zealand)

My daughter and I travelled business class from Sydney to Guangzhou and return from Guangxu to Auckland. Plus 4 internal economy sectors within China. The connections and baggage handling was almost faultless, and all but one sector was on time -; an hour late departing from Guangzhou to Yiwu. The cabin crew English could do with some improvement, but when you take into account it is a Chinese airline catering primarily for mainland Chinese passengers (there were no other Europeans in business class on the return journey), they did a pretty good job. Best feature beside the brand new aircraft was the fare, which was over NZD$3,000 each cheaper than Air New Zealand to Hong Kong or Shanghai. Keep it up China Southern Airlines and we will be back.