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China Eastern Airlines Passenger Reviews and Customer Trip Reports



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China Eastern Airlines Customer review :  10 April 2014 by P Sansom    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Melbourne in March, although it was a Qantas code-share flight there was not one mention of Qantas or a QF number up on the board. Overnight flight but no ear plugs, mask or socks handed out. No bottles of water given out, but when I went to the galley noticed they had some so when I asked for two was given them. I was lucky to be given a pair of slippers after a toilet had been flooded and it had to be mopped up by a steward. No complaints about the staff. Food was inedible. We had a glass of wine each and asked for another glass and they informed us they only had two bottles of both red and white wine allocated per cabin e.g. approx. 120 people and it had all gone.



China Eastern Airlines Customer review :  7 April 2014 by Rory Moore    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PVG-CDG-PVG-SYD during March. Departures on all legs were within two minutes of scheduled time and all arrivals either on time or early. Cabin crew were attentive, without being in your face, meals were delicious, especially the Chinese options, and wine, beer and spirits kept coming. IFE offered a great selection of international, western and Chinese movies. Cabin cleanliness superb and the PJ's and the lie flat beds were wonderful. The less said about the PVG lounges, the better.



China Eastern Airlines Customer review :  11 March 2014 by Takumi Measu    (Cambodia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight was from Shanghai to Siem Reap. Ground staff didn't make any announcements for boarding even though it was nearly last call, I was about to miss my flight. Aircraft was A320, it looked new but economy class had no entertainment system. That was fine but the most awful thing was the crew. They were shouting at passengers. The meal tasted awful! I will not recommend to passengers wanting good service!



China Eastern Airlines Customer review :  26 February 2014 by F Simon    (China)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MU 5806 from Shanghai to Lijiang on Feb 24th 2014. Worst Chinese Airline on domestic flights, considering that most of then are of a poor standard, that says a lot about MU service. Check-in couldn't accommodate 2 people traveling together on the same row of seats. Flight delayed 1.5 hours as per usual due to traffic, funny enough only 3 planes where delayed in Hongqiao Airport Shanghai at that time, 3 of them from China Eastern. Rude flight attendants, plane was new though, that's the only good point. Food as always was terrible, on the second flight they didn't serve dinner because of turbulence, might be better off not eating it anyway. Will avoid this airline as much as I can, and Shanghai Airlines that they own is the same.



China Eastern Airlines Customer review :  17 February 2014 by T Hermans    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-PEK lounge at PVG was very tired and worn out. First class was old and outdated and did not have any IFE. Priority luggage came out last and regular passengers ignored the first class baggage waiting area as staff just watched. Very poor service.



China Eastern Airlines Customer review :  15 February 2014 by Bruce Curry    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from London to Sydney (with a 2 night stopover on the return leg). We really enjoyed the experience. The lie-flat seats were very comfortable and the food and drink were mostly excellent. The cabin staff worked really hard to deliver a very high level of service. The trip went very smoothly. Transit at Pudong is very easy. You need to go to the transit desk and then back to the gate, but a bit of exercise on a long trip is a good idea. Getting a short stay visa for Shanghai is also easy, although the very pleasant official called his supervisor to check our printed e-tickets. The Skyteam lounge at Heathrow is fine, as is the Qantas lounge at Sydney. As others have said, the lounge at Pudong is below par. Overall, great value for money.



China Eastern Airlines Customer review :  12 February 2014 by H Baker    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew LHR-Shanghai-Melbourne return, having chosen the airline due to a good price and a desire to stopover in Shanghai. We were a little apprehensive having read some negative reviews but found our experience with them quite satisfying. The cabin crew were very obliging and helpful and there was surprisingly good leg room. We were able to get an emergency exit aisle seat on two of the sectors without having to pay extra - this was a nice bonus! The seats were adequately comfortable. As for the inflight entertainment there is not as much variety as you may get from more well known airlines but there was enough variety to keep your interest. On the way back we had a 7 hour delay due to an issue with the plane. Although this was annoying, we were given meal vouchers to use at Melbourne Airport - the value of these was more then enough for two of us to have two really nice meals! Also when we arrived in Shanghai we were given compensation there as well. Having been delayed before on other airlines, it was refreshing to receive adequate compensation as this has not always been offered in the past so it was very pleasing to see how well they dealt with the situation. All in all, China Eastern offer good value for money and are worth trying out. The important thing is not to expect an Emirates or Singapore Airlines experience - you are paying about half the price so it won't be to that level. However what you get for the price is very good.



China Eastern Airlines Customer review :  12 February 2014 by J Ireland    (China)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30th Jan, Pudong to Thailand, returning 8th Feb. Easily the worst airline I've used and I travel weekly by plane. Always late, I'd take a 1 hour flight delay every time as that would be an improvement. The 3 reasons given for delays (take your pick) are from 1) Late arrival of incoming flight. 2) Air traffic control or 3) The weather. All of which mask the most basic problem, seems no one actually takes responsibility for delivery of a good service.



China Eastern Airlines Customer review :  10 February 2014 by Steve Culpan    (China)

Rating : 0/10

Score 0 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Feb 2014 - domestic flight Wuxi to Shenzhen. Rude priority counter check-in staff, awful dirty lounge with little/no food or drink, useless and careless staff, ignored at priority queue and had to wait whilst economy passengers allowed to board, onboard awful food and worst red wine I have tasted, last luggage off although supposedly priority. Would only ever use again as a last resort!



China Eastern Airlines Customer review :  4 February 2014 by Kas John    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Shanghai, Shanghai to Sydney and return. All flights on time. A330-300, clean with good economy seating. Good service, food was good and enough but no spirits with only beer and wine in very small offerings. Inflight entertainment excellent on rear seat facilities. Lavatories cleaned regularly.



China Eastern Airlines Customer review :  4 February 2014 by Allan Shi    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Shanghai - Beijing - Shanghai - Sydney. Having read many negative comments, I was pleasantly surprised with this airline. Although one flight was delayed, it wasn't their fault as congestion in Beijing can get quite terrible. The flight attendants were cheerful, especially on the international flights and were very attentive to detail and answered the call button almost immediately which made the journey much more pleasant. A few times I saw flight attendants cleaning the toilets which passengers don't normally get to see on other airlines. Both international flights were red-eye but I got a fair bit of sleep which refreshed me coming into Shanghai and being quite tall (185cm) I found the seat pitch very good. However the meals were a bit meagre and not up to the standard of for example Qantas. Also they need to improve on in-flight entertainment, as on half of the flights it was the drop-down TV and the other half was personal TV. Overall, I am very impressed with this airline as it was much cheaper than its competitors and coupled with a generous baggage allowance of 46kg, I would recommend this airline!



China Eastern Airlines Customer review :  28 January 2014 by Barry Smith    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outbound MU 552 and MU 562. Inbound flights MU 561 and MU551. Travelled London-Shanghai-Sydney in November returning in January, business class all the way and it was fantastic. All flights on time, food excellent, service from the Chinese Crew brilliant, all spoke enough English. Value for money was excellent, £4300 pounds return for 2 of us, will definitely fly with China Eastern again.



China Eastern Airlines Customer review :  28 January 2014 by Steven Cao    (China)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Awful airline company! Never on time, each time delay 40 minutes to 1.5hr for recently Shanghai Hongqiao-Wuhan return, Shanghai Hongqiao-Kunming-Dali. Food and beverage quality bad, narrow seat pitch very uncomfortable. Even budget airline is better than MU!



China Eastern Airlines Customer review :  22 January 2014 by C Watson    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-BKK, A330, SGN-PVG, A320. Essentially China Eastern is fine, nothing special and a bit rough around the edges. Flight out 30 minutes late, flight in an hour late due to PVG ATC (likely congestion due to the Chinese Air Force only allocating 20% of air space to civilian operations so not the staff's fault.) Fairly new planes, decent leg room, blankets etc. The "meal" in both directions was actually a large showcase of Chinese snack foods. It was interesting to discover "aviation radish" and hickory kernels (actually pretty good and probably some people's idea of heaven) but it's not really a meal. A small selection of beer and wine on the first round - this had disappeared on subsequent drink rounds. IFE consisted of surprisingly good audio channels (bring your own headphones as theirs were no good.) PVG is quite an efficient if pricey (for China) airport but transferring is a pain as you now have to clear immigration, customs and check-in again (count two hours). Glad I had a code share for the long haul legs of my journey - I won't be queuing up to fly them again but they're fine if I have to.



China Eastern Airlines Customer review :  14 January 2014 by L Kundi    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

December 2013 flew to Australia via Shanghai to return 3 weeks later, the flights were all on time, the business class seats were great and to be able to lay flat was such a bonus. The food was fantastic and the service on all flights was first class, very impressed and would fly with them again.



China Eastern Airlines Customer review :  14 January 2014 by Chawla Manoj    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from Los Angeles to New Delhi (India). Read many mixed reviews and against my better judgement, decided to give them a chance. That was one chance too many. On international flights (over 22 hours), you expect a few things, i.e. USB or AC charger, a working video screen and/or audio, somewhat edible airline food, and most of all, decent treatment. They failed in all categories. Rudest staff I have ever encountered. Avoid at all costs.



China Eastern Airlines Customer review :  14 January 2014 by Cheray Davis    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although cheap from Los Angeles to Shanghai and then to Melbourne, a flight time of 25 gruelling hours. The cabin crew looked miserable and didn't make much effort so I felt hesitant to ask for anything. I did ask for an extra bread roll as I was starving and was given a flat out no. Nothing alcoholic worth drinking, but wish I'd brought snacks. The movies and all wording on the entertainment screens was Chinese. Not very helpful if you are not Chinese. The first plane didn't even have that option. Just a drop down from the ceiling TV screen like in the 1970's. Not impressed at all.



China Eastern Airlines Customer review :  9 January 2014 by Harty Carmel    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flights were from Melbourne to Shanghai, Shanghai to Vancouver, Vancouver to Shanghai and Shanghai to Melbourne. I was impressed with this airline and flights were all on time on A330-300 planes with individual large screens and great leg room. The hostesses were friendly and always happy to top up my water bottle. The meals were fine, as good as or as bad as any other airline but if your looking for alcohol there isn't much available. Before arrival a video takes you through a tai chi workout to get the body moving again. I wouldn't hesitate to fly China Eastern again.



China Eastern Airlines Customer review :  7 January 2014 by Y Zhang    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to PVG on Dec 7, and back on Dec 29. Having read many negative comments, my experience was in fact quite positive. Both flights were on time despite smog in Shanghai. Flight attendants were friendly and service were good. Meal choice included beef rice or chicken noodle, freshly made, canned beer was available. Entertainment was less than desired, as there was no individual TV panel, and little flight information was given. On return trip, I was sick with flu symptoms. Staff very kind and helpful, offered hot water, napkin and ice bags. Overall, I had very good experience, will definitely fly with this airline again.



China Eastern Airlines Customer review :  7 January 2014 by D Mosley    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Shanghai return. Melbourne Lounge is Qantas Business Lounge. Quite good. Aircraft on both legs is brand new A330-300. Lie flat beds, Fair inflight entertainment. Wine/beer/spirits selection is poor. Food is good though. Left and arrived on time. Shanghai Lounge is appalling. Warm beer, no wine at all, terrible food, most uncomfortable chairs imaginable, no business areas, uses airport wifi which is out of range. Don't bother going to this lounge - find a restaurant/bar upstairs. Apart from this lounge, overall package was most impressive and good vale for money. On board product is very good.



China Eastern Airlines Customer review :  7 January 2014 by J Keyes    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Four flights with the airline: one way from Vancouver to Shanghai-Hong Kong-Shanghai-Paris. Outbound trip in economy to Hong Kong was the complete opposite of what I expected. It was a brand-new Airbus with individual seat- back televisions and a range of good movies with subtitles, pleasant, smiling, courteous flight attendants, a regular supply of water, periodic meals that were of average airline quality, best of all, a comfortable economy- class seat with decent legroom. After the Shanghai layover of several hours, the flight to HK was exactly like WestJet or Air Canada: on-time, followed by brisk, friendly in-flight service of complimentary refreshments. My luggage arrived in HK promptly. My ongoing flight to Paris several weeks later was a true test of an airline’s customer service. I had severely sprained my ankle in HK mere hours before the flight. At HK airport, China Easterns check-in crew volunteered a wheelchair before I even asked, then short-cut me through immigration and security and wheeled me directly to the boarding gate, even offering to help me shop at duty-free en route. During the flight to Shanghai, an attentive attendant asked if I wanted a wheelchair waiting for me there. Again I was pushed in a wheelchair through immigration and security to my Paris flight, which had all the creature comforts of the outbound one from Vancouver, plus the flight attendant found some Ibuprofen for me. She also arranged for a wheelchair to take me through the labyrinthine Paris airport, through customs, right to the taxi queue. China Eastern has my gratitude and vote of approval. I wouldn't hesitate to fly them again.



China Eastern Airlines Customer review :  7 January 2014 by Tim Harper    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-HRB connecting from an Air France flight from Paris. China Eastern claimed that business class bookings on Air France are economy on their system, and failed to connect one of the travellers tickets so there was no seat for him. Checking in for the return leg China Eastern: Denied that we existed. Claimed the ticket had been cancelled. Admitted that it existed but that there were only 3 people travelling. Found the third but claimed that as his name was spelt one letter wrongly on the reservation he would not be allowed to fly - this despite them flying him from Shanghai to Harbin! Diabolical.





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