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CHINA EASTERN AIRLINES Passenger Reviews and Passenger Trip Reports |
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CHINA EASTERN AIRLINES customer review :
8 November 2009 by Steven Cao (China)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Beijing-Shanghai Pudong, was allowed access to VIP lounge as I am MU silver member, the lounge
was 100% full and not a single seat - only provided coke, instant noodle and water. Flight was
delayed for 1 hour, inflight service really bad, they didn't serve any food even though it was
dinner time flight!
CHINA EASTERN AIRLINES customer review : 28 October 2009 by G Charlton (China)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PVG-HKG return. Arrived at PVG airport early and was able to check in straight away, headed
down to the gate only to sit there for 3 hours while the plane flitted from being "on time" to
"delayed". Repeatedly asked the customer service agents how long we would need to wait, the
answers ranged from 30 mins to 3 hours. Once on the plane the flight was fine, the meal not
great but on at 2 hr flight didn't really matter. The return to Shanghai, arrived at the
airport, the flight had been cancelled, 'luckily' we only had to wait 2 hours for the next
flight! Again flight was fine. China Eastern are so nearly a good airline but just miss the spot.
CHINA EASTERN AIRLINES customer review : 28 October 2009 by Alex Freeman (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
I flew China Eastern on a Qantas codeshare between SHA and PEK. Upgraded from Y to J for
AUD$60 each way and worth every cent. MU lounge at SHA was a disgrace with very basic
amenities and food/drink but at least there was free wireless. Onboard an old A340 and the
seats were very dated. But service was excellent, attentive and I had a nice dinner. Return
flight better. MU lounge at PEK pretty good with nice selection of drinks and instant
noodles/cakes etc. PEK to SHA on a new A330 with angled lie-flat seats. Good service and great
food. No english channels on the IFE though. All up, good value and would fly them again in
Business class.
CHINA EASTERN AIRLINES customer review : 22 October 2009 by Steven Cao (China)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Shanghai Hongqiao-Xiamen return, both outbound and inbound were canceled without notice, was
put to MF flight on outbound flight and delayed for 2.5hrs, inbound flight was changed to FM
flight and delayed for 1 hr. MU is the worst airline I have flown!
CHINA EASTERN AIRLINES customer review : 28 September 2009 by R Graham (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
KHN - Nanchang to Xi'an economy class. Group check-in smooth enough, aircraft interior worn
and aircraft a little worn. No inflight entertainment, nor any meal or snack. Safety Procedure
slightly lacking in some areas, as were staff throughout the journey.
CHINA EASTERN AIRLINES customer review : 4 September 2009 by M Heather (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Beijing - Shanghai - Hong Kong business class. This airline could be really good, if only it
could get its service on the ground equivalent to its service in the air. On arrival at
Beijing for the flight to Shanghai we were told that the flight we were booked on was delayed,
but they had no idea how delayed except it was very delayed! So, as there is no point getting
cross in China, I stood my ground, was unfailingly polite and was reaccomodated (and upgraded
to first class) on a flight going to the old airport in Shanghai. This was a much better
result than I first appreciated, as the old airport is only 15-20 minutes from downtown. But
goodness knows who is in charge of their ground operations, as China Eastern offer an hourly
shuttle service to Shanghai, yet the flight we boarded at 1800 was apparently - per the gate
display - the delayed 1500 departure! Onboard the service was gracious, caring, with
excellent food and on demand entertainment on a very new A330-200. Leaving Shanghai for Hong
Kong, my hopes weren't high when I saw the first two Shanghai - Hong Kong flights had been
cancelled that day. I was booked on the third. Yet they must have pulled some rabbits out of
some hats, as we were only 5 minutes late taking off, and once again the service (on an A321
this time) was superb. I can't quite remember whether it was a four or five course lunch but
you probably get the picture. So 1/10 for the ground operations (and they only get that for
the upgrade), 8/10 for the inflight product.
CHINA EASTERN AIRLINES customer review : 3 September 2009 by D Patva (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney-Shanghai-Xian-Beijing return. Aircraft run down, no care attitude, warm beer and cold
green tea/coffe. Flights delay and cancelled on Xian-Beijing without any reason. Headphone
looked used, as not in cover and just left in seat open, so recommend to take your own
headset and some reading material to kill your time when flight is delayed and to avoid any
scratchy movies.
CHINA EASTERN AIRLINES customer review : 18 August 2009 by R Chan (Singapore)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Chose to fly MU as I was looking for a cheap fare from Singapore to Seoul. A340-600 aircraft
interior was worn and poorly maintained. Inflight entertainment virtually non-existant except
for a badly sub-titled chinese movie shown on flip-screens around the cabin. Transfer in
Shanghai to Seoul was painful. Passengers had to clear immigration, collect baggage, and then
re-check in at the departure hall. On Shanghai-Seoul sector, Korean stewardesses seemed to be
doing all the work while the Chinese crew stood with folded-arms. My advice: Fly MU only
if you really have to.
CHINA EASTERN AIRLINES customer review : 10 August 2009 by D Hanson (USA)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LAX-PVG. PEK-PVG-LAX. At LAX we were 1.5 hours late getting on the plane and once on the
plane, we stayed at the gate for around 4 hours before the A340 taxied to the delayed flight
terminal and bussed back to the regular terminal. Turns out we were going to be delayed for a
long time, so China Eastern bought everyone a room in a nice hotel close to the airport and
paid for 3 meal vouchers. The next day we left on time. Food on the flight was ok. The staff
was friendly and did the best they could - my Chinese is bad and their English not so great.
Beijing to Shanghai went pretty well - food, service, schedule went well. PVG-LAX, our flight
was about 2 hours late, flight went pretty well and I have no complaints that were China
Eastern's fault. I would avoid China Eastern, but if money is an issue for you (like it is for
me) than China Eastern is not terrible - but you should count on being a few hours late and be
flexible with your schedule.
CHINA EASTERN AIRLINES customer review : 30 July 2009 by C Chua (Singapore)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Singapore to Shanghai. Interior worn, food was bad but okay since the ticket is cheap. Most of
the staff were friendly but were so preoccpuied with their duties, I need to remind them twice
when I asked for the arrival card. On the day of my departure (to Singapore), while queuing to
have my baggage to be check in, the ground staff was extremely slow despite a long queue of
passengers were awaiting for their turn. Eventually I got my boarding pass and my baggage
check in after a long wait. For short distance, travel by MU is okay but for long haul,
perhaps I need think twice.
CHINA EASTERN AIRLINES customer review : 27 July 2009 by H Leong (Hong Kong)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Select Cabin |
Return trip between Kunming and Diqing. The aircraft was a 737-300, and so was at least 15
years old, and shows it. The interior was worn and service was poor. A miserable two
attendants were onboard serving a full flight of over 100 people. When serving snacks
(consisting of a bottle of water and biscuits made entirely out of sugar), the co-pilot came
out of the cockpit to assist the stewardesses. Personally, I've never seen this before and I
would have felt more secure if I didn't. Since the flight was only an hour long, there was no
entertainment to speak of, but at least the check in was quick enough. The flight, considering
its short length, was not cheap and hence I would advise you to refrain from taking China
Eastern unless you have no other choice.
CHINA EASTERN AIRLINES customer review : 23 July 2009 by G Chew (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Guangzhou-Wuhan-Shenzhen. Outbound on new Embraer 145. Comfortable seat, small snack with
limited drinks. Return the next day was meant to be back to CAN, but due to bad weather in
Shanghai, flight was delayed over 2 hours. A meal was served in the airport when the delay
was first announced. When the updated time was announced, I went to the First Class lounge
to see if they could do anything as I was planing on getting the bus from CAN to Shenzhen
city, but would now miss the last one. The staff managed to book me on the next flight direct
to Shenzhen. That flight was also delayed, but I still left before my original flight to CAN
did. Service forgettable - no beer available. Miles for both segments posted within hours of
the flight. WUH-SZX segment I was rebooked in Y class so got far more miles than if I had
stayed with my original cheap ticket to CAN.
CHINA EASTERN AIRLINES customer review : 8 July 2009 by C Zampogna (Australia)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Melbourne to Beijing via Shanghai and Sydney. When I booked my flight, the China Eastern
office told me that I would fly to Beijing (stopping over in Shanghai.) I doubled checked my
flight the night before departure and it was revealed that we were to stopover at Sydney. The
service was great, FA's were attentive, friendly, helpful and served with a smile. The food
however was terrible. Staff brought around trolleys with drinks every hour or so. One thing
that really disappointed me was that there was no inflight entertainment on the seats. I could
only watch Chinese movies on screens dotted around the cabin. The only other entertainment
option is to listen to music. Mostly Chinese, there is a good channel, (3) with western music.
The seats have not much legroom and don't even have footrests. There were also many
announcements saying to return to your seat because of turbulence.' The flight was delayed for
2 hours because of air traffic, when we finally arrived in Shanghai, we were rushed off the
plane to transfer to Beijing. A China Eastern Manager rushed us through immigration etc. to
the waiting plane. When we arrived in Beijing, we went to the baggage carousel. We waited and
waited, but our luggage never came. (other people's as well.) It turned out that the airline
forgot to load our luggage. We were stuck with the same clothes and very limited money for 2 days.
CHINA EASTERN AIRLINES customer review : 29 June 2009 : by S Foster (China)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The worst airline I have flown, and I have to fly them regularly. They are late (at least 9
times out of 10), cancel flights at the drop of a hat, and are unapologetic and unhelpful in
changing arrangements. Service is at best indifferent, but usually rude. The food can be
inedible, and if you fly outside of narrowly designated meal times is limited to bread rolls
and sweets - even on medium haul flights. Inflight entertainment is boring and often not in
English.
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