CHINA EASTERN AIRLINES Passenger Reviews and Customer Trip Reports an official 3-Star Airline   Add your China Eastern Airlines customer review   China Eastern Airlines detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status China Eastern Airlines Customer Reviews = 155

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CHINA EASTERN AIRLINES customer review :  8 February by M Chan   (Hong Kong)

HKG-PVG-FKS. Although an old A319, flights between PVG and FKS excellent. Excellent meals and service. HKG-PVG are also good, new plane(A321), food standard. Very clean cabin. FAs are nice.

CHINA EASTERN AIRLINES customer review :  5 February by G Charlton   (China)

PVG-LAX-PVG. You basically get what you pay for. Compared with other long haul airlines, Virgin, Emirates, Qatar etc it doesn't come close but as it is the only airline to fly to LA from Shanghai you have to live with it. Good points are that the planes are relatively new, FA's are usually helpful and have a reasonable grasp of English. The flight was early going to LAX and on time coming back. The biggest problem with China Eastern longhaul is the fact there is no entertainment so always take a laptop or a good book as 10 hrs going to LAX and 14 hours back can be a bit of a pain if you can't sleep. All in all not bad.

CHINA EASTERN AIRLINES customer review :  23 January by F Flarx   (Germany)

PVG - FRA Night flight. Check-In at an almost empty terminal. Very small business class (24 seats) on the A332. Efficient service to ensure quite a long time to sleep. Seats comfortable, but angled lie-flat. And a very competitive fare on this route.

CHINA EASTERN AIRLINES customer review :  2 January 2010 by Stephen Buchanan   (China)

HKG-PVG-JFK return. HKG to PVG 1 hour delay, approaching PVG we were re-directed to Shanghai SHA airport due to bad weather. Assistance for transit passengers was none. SHA airport was overcrowded and insufficiently staffed. Immigration took 3 hours to clear, we were transfered to PVG airport hours after our connecting flight had departed. I was almost refused entry into China because I didn't have a visa! Of course not I was supposed to be on a flight! Communication to "transit passengers" was non existent. Waited 3 hours for a simple ticket re- issue. No food, no apologies. Shuttled to a hotel I was put into a room with a Chinese man that didn't speak any English. I was refused a room of my own. Taken back to PVG the following afternoon, only to find out the flight had be cancelled. Taken to a different hotel. Given lunch and then back to the PVG late that night. We finally departed not for JFK but to LAX. I was refused an upgrade nor special treatment of any kind. Arrival to LAX, we were supposed to transfer to JFK. Problem was no one in LAX could assist us or knew that we were distressed tired and upset. The intended flight for us to transfer left without us. We had to check in once again onto an AA flight, where a rude, animated and obnoxious check in staff commented that we were lucky to even get seats! Waited for 11 hours in LAX for the midnight flight to JFK. Arrived in JFK 3 days after scheduled time. Return flight to PVG I was almost refused entry because I had not re-confirmed my seat. I was stuck at the back by the toilet, (my punishment for taking China Eastern Airlines) told I was lucky that I could take this flight!

CHINA EASTERN AIRLINES customer review :  16 December 2009 by M Palmer   (USA)

HKG to FOC in Business Class. Check in efficient. The flight was comfortable and lunch was an excellent fish dish. Flight on-time in Fuzhou, and a smiling ramp attendant actually helped us carry the baby down to the transfer bus while we handled the carry-on bags. They lose a point for lack of English proficiency, which we eventually overcame with non-verbal cues.

CHINA EASTERN AIRLINES customer review :  8 November 2009 by Steven Cao   (China)

Beijing-Shanghai Pudong, was allowed access to VIP lounge as I am MU silver member, the lounge was 100% full and not a single seat - only provided coke, instant noodle and water. Flight was delayed for 1 hour, inflight service really bad, they didn't serve any food even though it was dinner time flight!

CHINA EASTERN AIRLINES customer review :  28 October 2009 by G Charlton   (China)

PVG-HKG return. Arrived at PVG airport early and was able to check in straight away, headed down to the gate only to sit there for 3 hours while the plane flitted from being "on time" to "delayed". Repeatedly asked the customer service agents how long we would need to wait, the answers ranged from 30 mins to 3 hours. Once on the plane the flight was fine, the meal not great but on at 2 hr flight didn't really matter. The return to Shanghai, arrived at the airport, the flight had been cancelled, 'luckily' we only had to wait 2 hours for the next flight! Again flight was fine. China Eastern are so nearly a good airline but just miss the spot.

CHINA EASTERN AIRLINES customer review :  28 October 2009 by Alex Freeman   (Australia)

I flew China Eastern on a Qantas codeshare between SHA and PEK. Upgraded from Y to J for AUD$60 each way and worth every cent. MU lounge at SHA was a disgrace with very basic amenities and food/drink but at least there was free wireless. Onboard an old A340 and the seats were very dated. But service was excellent, attentive and I had a nice dinner. Return flight better. MU lounge at PEK pretty good with nice selection of drinks and instant noodles/cakes etc. PEK to SHA on a new A330 with angled lie-flat seats. Good service and great food. No english channels on the IFE though. All up, good value and would fly them again in Business class.

CHINA EASTERN AIRLINES customer review :  22 October 2009 by Steven Cao   (China)

Shanghai Hongqiao-Xiamen return, both outbound and inbound were canceled without notice, was put to MF flight on outbound flight and delayed for 2.5hrs, inbound flight was changed to FM flight and delayed for 1 hr. MU is the worst airline I have flown!

CHINA EASTERN AIRLINES customer review :  28 September 2009 by R Graham   (Australia)

KHN - Nanchang to Xi'an economy class. Group check-in smooth enough, aircraft interior worn and aircraft a little worn. No inflight entertainment, nor any meal or snack. Safety Procedure slightly lacking in some areas, as were staff throughout the journey.