China Eastern Airlines Passenger Reviews and Customer Trip Reports   China Airlines   166 reviews an official 3-Star Airline   Add your China Eastern Airlines review   China Eastern Airlines official 3-Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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China Eastern Airlines customer review :  31 July 2010 by C Tin   (Hong Kong)

HKG-PVG, SHA-HND and KIX-HKG via PVG. HKG - PVG was delayed about 30 mins, but arrived only shortly after schedule. Other three flights on time and comfortable. Attendants were capable and English wasn't too bad. Food on each flight decent except PVG-HKG which was awful. Baggage arrived in all airports and came out in a reasonable time. Only one leg my miles did not post to Asiamiles which is weird, but not unexpected when flying a Chinese airline.

China Eastern Airlines customer review :  30 July 2010 by Spencer Zhou   (USA)

PVG-KWL and back. A321 decent experience overall, but delays made trip uncomfortable. Flight attendents attentive, but not at all socializing, served a snack in the last hour (a sandwich and drinks). Baggage claim easy. Way back was worse, 2 hour delay, boarded plane quite efficiently, was offered a pillow and blanket even in economy, and served a dinner. IFE is overhead tv, a decent english/chinese magazine, and duty free shopping.

China Eastern Airlines customer review :  20 July 2010 by K Mohd   (Brunei)

Scheduled to fly with them from Busan to Shanghai, and onto a connecting flight from Shanghai 2 hours after arrival in Shanghai. However, we were informed on check in that the flight couldnt leave on time citing bad weather in Shanghai and aircraft safety, causing us to miss our connecting flight. China Eastern refused to rebook our flight (asking us to call our travel agent ourselves despite us telling that the agency is closes as it being a weekend!) - put us up in a hotel in Busan and we eventually had to stay 2 extra nights in Busan on our own expenses. We checked with the connecting airline regarding our initial flight if they left on time and they said yes!

China Eastern Airlines customer review :  4 July 2010 by N Werner   (Switzerland)

First class from PVG to Shenzhen. Check-in swift and friendly. Was asked if row 1 was ok and handed the lounge invitation. Through security fairly quickly and went to check out the lounge. It was disapointing with almost no choices with regards to food etc. Boarding commenced fairly quickly but we had to take the bus and drive 10 minutes around the airport to the plane. Staff was friendly and attentive and the plane was a new A320. Dinner was lousy but then the flight was only 2hours. Arrived on time and luggage was out fairly quickly, although being the only passenger in F class my luggage only came out after 30 others did. This is something which is poorly managed throughout China. China Eastern is ok but below standards of other Chinese carriers and I only fly them if I have to. A typical 3 star experience.

China Eastern Airlines customer review :  9 June 2010 by D Chan   (Canada)

HKG-KMG Economy class. MU uses the North Satellite Terminal at HKIA. You need to take the bus from the main terminal and facilities are very limited at the NST. Check in was uneventful and agent did not ask my seating preference. I was given a boarding pass and he managed to enter my DL frequent flyer no. to collect some points. I ended up with a middle seat in the middle of the plane. Newer B737 was on this route and the cabin interior was still quite new. No IFE. Seat pitch was 31-32”. FA’s like robot and could not speak English. A hot lunch was served shortly after take off which was horrific. Checked baggage was delivered reasonably quickly on arrival at KMG. Glad that I did not spend the extra $ to fly business class.

China Eastern Airlines customer review :  6 June 2010 by D Lloyd   (Australia)

Beware of excess baggage charges! I boarded China Eastern Airlines from Tullamarine Airport in Melbourne. I knew one of my bags was very heavy. I accepted the $200AUD excess fee for this bag to fly out of Australia - payable through Qantas. Upon my return flight, I knew I would again be charged for excess baggage for the same bag. It weighed the same as when I departed, but in Shanghai they charged me 5680 RMB which is over $1000 AUD! What are you supposed to do? Sure the flight was cheap at $630 AUD return but the excess baggage charges made it a very expensive flight, given that it was economy and the seats are impossible to sleep in on an 11 hour straight flight. I doubt that I will fly CEA again.

China Eastern Airlines customer review :  27 May 2010 by L Bee   (Malaysia)

PVG-KUL. Flight rescheduled a few month beforehand for no reason, was connection from ORD and as such had to get visas for 1-night stay, plus hotel rooms in PVG. Boarding at gate was the most horrible experience - no queues, people pushing to get on plane the first (even with assigned seating), extremely dangerous on the stairs going up to the plane with the ticketing agent at the foot of the stairs being pushed upwards by the crowd shouting all the way. Flight was uneventful for the most part, FAs and service were decent. On arrival during disembarkation everyone again scrambled for doors once the plane touched down (not even at the gate), we were fine to wait and got to be the last off the plane. Never again.

China Eastern Airlines customer review :  24 May 2010 by Steven Cao   (China)

Shanghai Hongqiao-Shenzhen return, very old A300 for both legs, Shanghai Pudong-Chongqing return with A320, delayed for 1 hour which is normal for China Eastern flights. First class lounge in Hongqiao airport is nice with plenty of food and drinks while Pudong airport lounge is just a joke - small and packed, with soft drinks provided. Inflight service so so, the food is no different form Economy class (except extra 4 pieces of fruit).

China Eastern Airlines customer review :  28 March 2010 by Steven Cao   (China)

Shanghai Hongqiao-Beijing return with A330 - surprised no delay for both two legs. China Eastern moved to new Hongqiao Airport Terminal2 which is amazing! Check in efficient, business class lounge is big with plenty of food and drinks. Inflight service is good, food is tasty.

China Eastern Airlines customer review :  7 March 2010 by P Gunn   (France)

CDG-PVG return Y class on A332. Food is very poor - worse than short haul carriers. Entertainment is poor. One CRT TV displaying movies subtitled in english and chinese. I checked in 3 hours prior departure with 2 colleagues. On boarding we realised that our places were changed back to last line near toilets. We could not complain much because we could not get other response than "We are sorry". Ground and onboard staff has poor English. I rated 4 only for safe landing. After all that's the most important. I wont fly again unless obliged to.

China Eastern Airlines customer review :  20 February 2010 by E Yang   (USA)

LAX-PVG-LAX Return. We waited for the LAX-PVG airplane to arrive for around 2 hours. After, a couple of people weren't on board, so we had more delay. Flight very boring due to the lack of in-flight entertainment. The food can be inedible if you are used to eating soft foods.

China Eastern Airlines customer review :  8 February 2010 by M Chan   (Hong Kong)

HKG-PVG-FKS. Although an old A319, flights between PVG and FKS excellent. Excellent meals and service. HKG-PVG are also good, new plane(A321), food standard. Very clean cabin. FAs are nice.

China Eastern Airlines customer review :  5 February 2010 by G Charlton   (China)

PVG-LAX-PVG. You basically get what you pay for. Compared with other long haul airlines, Virgin, Emirates, Qatar etc it doesn't come close but as it is the only airline to fly to LA from Shanghai you have to live with it. Good points are that the planes are relatively new, FA's are usually helpful and have a reasonable grasp of English. The flight was early going to LAX and on time coming back. The biggest problem with China Eastern longhaul is the fact there is no entertainment so always take a laptop or a good book as 10 hrs going to LAX and 14 hours back can be a bit of a pain if you can't sleep. All in all not bad.

China Eastern Airlines customer review :  23 January 2010 by F Flarx   (Germany)

PVG - FRA Night flight. Check-In at an almost empty terminal. Very small business class (24 seats) on the A332. Efficient service to ensure quite a long time to sleep. Seats comfortable, but angled lie-flat. And a very competitive fare on this route.