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China Eastern Airlines Passenger Reviews and Customer Trip Reports



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China Eastern Airlines Customer review :  4 March 2013 by Colin Lusty    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew from Shanghai Hongqaio to Qingdao on MU 5525 scheduled to depart at 08.30 am. Flight boarded on time and in common with all Chinese domestic carriers the cabin crew hustled passengers to get their gear into the overhead locker and take ones seat. Doors closed at around 08.25 am, then we sat and sat and sat for 5 hours. Reason given was runway congestion at Hongqaio (a constant nightmare at this airport). After about 2 hours the food trolley was rolled out and the boxes containing bread, cake and some nuts were handed out along with some drinks. We eventually took off 5 hours later. The 1hr 20 minute flight to Qingdao was uneventful. This is my 11th year of domestic flights in China and its always the same flying north in winter from Hongqaio airport.



China Eastern Airlines Customer review :  28 February 2013 by F Bethry    (Luxembourg)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Check-in was uneventful in FRA, used the Sakura lounge (JAL). The business class product on this new A330-200 was superb. The business class section is divided in 2 sections: 18 and 12 pax in a 2x2x2 configuration, giving a very cosy and warm atmosphere, plenty of space. This aircraft is equipped with proper, full flat bed. The bed is a good 2 meter long, about 50 cm wide (maybe more) the seat fairly wide (although narrower than SQ) which should not be a problem. We had all the amenities you can expect and a very soft comforter and pillow. The food was pretty good. we were offered a pre-dinner drink and a selection of Chinese style or western style food was available. The crew was available during the whole flight at the snap of a finger. The only negative points is that we were rushed through the meal. We had to slow down to make them understand there was no rush! Although the crew was nice, trying their best to be polite and use proper English to get understood, some lacked the elegance to provide a high standard service. The entertainment system was pretty good, a large screen, great picture and good selection of movies. Overall it was a very relaxing flight, very good value for money in Business Class.



China Eastern Airlines Customer review :  28 February 2013 by F Bethry    (Luxembourg)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-DPS-PVG on the Airbus 330-200. Proper full flat bed. Good service although rushed through the meal again but we made sure the crew understood we wanted to eat slowly! Very comfy seat providing a good 6 hour rest. On these regional flights you don't get the full onboard amenities but it was ok. The blanket could be longer as it does not fully cover your body when lying down. The crew was nice, always trying to help. English is not their strength - but the experience was good. I would fly with them again in business class as their fully flat bed was very comfy.



China Eastern Airlines Customer review :  28 February 2013 by J Said    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Sydney via Shanghai and return. All sectors on A330. Full flat bed on 3 sectors, older cabin with good recline on Sydney to Shanghai sector. Two sectors on time, one with 90 mins delay, one with 60 mins - acceptable in my book. Plenty of choice of entertainment, even for four long sectors, on AVOD. Service from cabin crew was mostly charming and efficient but sometimes let down by difficulty with English. Food was variable but generally very good. Skyteam lounge in LHR very good, Qantas lounge in Sydney excellent but China Eastern lounges in Pudong very poor. Overall, four very pleasant flights and the flat beds with duvet and pyjamas a nice surprise. Considering the price I paid was equivalent to Premium Economy on BA, Virgin or Cathay, it was outstanding value for money.



China Eastern Airlines Customer review :  27 February 2013 by Salim Khan    (China)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing to Shanghai on 25th Feb 2013. ETD was 10.00 pm but flight left at 00.30 hrs. Circled around Shanghai for half an hour before being diverted to Hangzhou due to bad weather. Landed Hangzhou 02.30. Door not opened for an hour. Mayhem at counter. Hotels offered at 04.30 and buses for those who wanted to take train to Shanghai as flight was uncertain. This is the third time I have had such an experience with China Eastern and it's sister airline Shanghai Airline. The worst participants in the SkyTeam along with Delta.



China Eastern Airlines Customer review :  25 February 2013 by Michael Beaumont    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vancouver (YVR) - Xi'an (XIY) via Shanghai Pudong (PVG). Vancover-Shanghai sector was good, with a fairly new plane with seat back screens with AVOD and a reasonable range of films, games etc. Legroom was probably above average. Dinner was of poor quality though breakfast surprisingly good. Drinks limited in range. Staff polite but not very communicative. By contrast the PVG-XIY sector was horrendous. Our original connecting flight had been cancelled and changed 3 months earlier, this flight (from Japan) was delayed, then diverted when fog came in. Told to rebook for the next day but there was mayhem at the desks with limited staff unable to cope with increasingly angry crowds. No hotel accommodation provided. Eventually, I went back to the desk on a whim and discovered our flight had been reinstated, but China Eastern hadn't announced it. We re-checked in and rushed to the gate just in time. Very cheap fares, and now we see why.



China Eastern Airlines Customer review :  18 February 2013 by Francis Boylin    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-KUM. We used this airline because its schedule meshed with ours and the cost was very economical. Luckily we had extra time built into our schedule because the aircraft left BKK over 1 hour late and of course we arrived at KUM more than 1 hour late. Aircraft was an older 737-300 and the cabin showed a lot of ware, the rows were placed very close to each other and the plane was full. FA’s were pleasant and seemed to work hard at attending to the passengers needs and serving the meal. The meal was hot, be we were not sure exactly what it was except it was supposed to be some type of chicken dish. When we arrived at KUM the aircraft was parked at a remote parking place and all the passengers had to deplane down portable steps and ride very full buses a long way to the terminal and immigration.



China Eastern Airlines Customer review :  18 February 2013 by Francis Boylin    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUM–CTU. My wife and I traveled from Kunming to Chengdu to visit the Chengdu Panda Base. We took this airline because it was the best priced option. Our experience with this airline is that no matter what their schedule says, they always seem to leave late therefor they always arrive late and this happened on this flight as well. Because it was a late evening flight there was no food service, but there was a beverage service. FA’s were efficient in their duties and very helpful to the passengers. Aircraft was a newer 737-800 and appeared to be well maintained. The seats were well spaced and all appointments were well done. When we arrived in Chengdu our gate was not far from the baggage area, which was just across from the arrivals area.



China Eastern Airlines Customer review :  15 February 2013 by Sandy Yang    (China)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHA-PEK. MU flight operated by FM old 767 aircraft and FM crew. Seat very worn and very uncomfortable. No in-flight entertainment. No food provided, only beverage. Delayed by 1 hr. The only good thing is that crew are friendly. Will opt for CA on this route in future.



China Eastern Airlines Customer review :  7 February 2013 by Steven Manootham    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-PVG-BKK. FRA-PVG flights on time on new and clean A330-200-completely full high season flight but crews were very friendly and attentive. 2x meals Lunch and breakfast were served each with 2 choices (Asian and Western) but this time the drinks offers were limited to soft drink, 1 sort of beer and 1 French red wine only. AVOD with over 700 programs of films and games is more than enough. During the night flight crews came around regularly with water and soft drinks. We seated near the WCs and saw that cabin crews often cleaned the WC which was appreciated. Transit at Shanghai Pudong was better organized than last time. Onward flight PVG-BKK on smaller A320 without AVOD (only shared screen), flight full, crew pleasant but worse English skills than on Frankfurt leg - Lunch (2 choices of Chinese), again limited drinks offered. Return flights BKK-PVG with 90 minutes delay. After landing in PVG with only 30 minutes of transit time - thanks to escort of CEA ground staff- smooth and quick transfers with immigration and security checks. PVG-FRA on very new A330. After arrival in Frankfurt CEA ground staff told us that our luggage will arrive a day later. Only two minus points - first for food and beverages which have gone down in quantity and quality and second - the slow cabin service. Will use again.



China Eastern Airlines Customer review :  6 February 2013 by Steven Cao    (China)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai Pudong-Kunming, Tengchong-Kunming, Kunming-Shanghai Hongqiao. Aircraft's new and well maintained, crew friendly, flights all more or less delayed for 1-2 hrs, no inflight entertainment, awful and very simple food served, even for fist class. Beverages are very low-quality.



China Eastern Airlines Customer review :  6 February 2013 by Lisa Beckingham    (Hong Kong)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Shanghai to Hong Kong on the 3rd of February with China Eastern (MU505). Flight was delayed by an hour. However the main issue I had was that half way through the flight the cabin filled with cigarette smoke. When I questioned the attendant she was rude and dismissive, refusing to acknowledge what was apparent to everyone in the cabin.



China Eastern Airlines Customer review :  31 January 2013 by M Kuroz    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-PVG (Shanghai) round-trip. Onboard, I found the flight attendants did not speak English well and were not too interested in doing their jobs. The food choices, quality and quantity were not better than my experiences in economy class of other airlines. On the JFK-PVG flight, the menu was handed out for dinner and quickly collected back as if they were hiding something. Well they were as I realized on the flight back. After dinner I had to ask about dessert and a small container of ice cream was handed out. I saw a passenger having cheese, I asked for it on the trip back and was reluctantly offered it. 8 hours into the flight, flight attendants walked around with small sandwiches. The breakfast after this horribly long flight was not memorable and was worse than dinner. The seats are not lie-flat and were not that comfortable for an overnight flight of over 14 hours. Return flight was not much better. The menu was handed out and not collected until near landing time at JFK. Interestingly, there were 3 meal services listed (Lunch, Light Snack, Breakfast) but only 2 were served on this 14.5 hour flight. Again, meals were of economy class quality, service was slow, uneven and not enthusiastic. Beverage service was slow and geared towards minimizing consumption. As far as I could see, I was the only one who got the cheese plate because I asked for it and the flight attendant reluctantly complied. Same quality seats as the outbound leg. While Business was really more like Economy Plus in terms of service, there is also a small First Class cabin on these flights which appeared to be more comfortable with the lie-flat seats that have become popular on other carriers. A few words about Business class lounges. At JFK, it was run by some other airline and was no better or worse than the usual JFK lounge. At Shanghai, I would rate the lounge as one of the better ones I have experienced. The beverages and snacks were fine and suitable for the western palate. All in all, I would not recommend this airline for business class.



China Eastern Airlines Customer review :  29 January 2013 by J Huang    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Wuhan to Xi'an Xianyang. Check-in staff at Wuhan were very rude, didn't greet us and literally tossed our documents on the counter at the end. Flight was on a relatively new A320 with comfortable seats. Cabin crew were efficient but not polite, and a poor quality meal was served half way through the flight. The fact they serve a meal on such a short flight is a bonus, though. Overall, standards left a lot to be desired.







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