China Eastern Airlines Passenger Reviews and Customer Trip Reports

China Eastern Airlines customer travel guide
		China Eastern Airlines Business Class Lounge Reviews		China Eastern Airlines 3-Star Airline Ranking
		China Eastern Airlines Economy class seat reviews		China Eastern Airlines Business class seat reviews
		China Eastern Airlines Aircraft Seat Maps		China Eastern Airlines Passenger seat tips

China Eastern Airlines customer review :  19 July 2011 by D Perry   (Hong Kong)

Hong Kong-Shanghai-New York (JFK) return. At check-in in Hong Kong there was quite a long line with only a handful of agents. However, I was still able to clear check-in, security and get to the gate 10 mins before boarding. Hong Kong-Shanghai was very comfortable on an A320. Once we arrived at Shanghai we had to go through Chinese customs and back through the metal detectors to transfer. Shanghai-JFK, on an A340, was very good. However, there was no in-seat entertainment systems and the communal movies that were offered were not very good. In every seat, however, there is an electrical plug. I saw quite a few passengers plug in iPads and PSPs and such, so CEA is allowing you to bring your own entertainment. The food throughout both flights did not offer any non-Chinese food options. On the return flight everything was fine and the food and drink seemed to be of better quality. The flight to Shanghai was about 30 mins late, which cut my transfer to HKG close. CEA is good value for money.

China Eastern Airlines customer review :  14 July 2011 by Sherry Zhang   (China)

Shanghai-London and I saw things I had never seen before on the same route, like Twinings and wine. Don't know if it is their recent service upgrade. Hope they can keep that up.

China Eastern Airlines customer review :  30 June 2011 by Andrew Mortimer   (New Zealand)

Flew Beijing-Pudong and Macau-Pudong-Bejing. First flight on A330 which was not very full. Seats still a bit cramped and no food served, just a very processed drink and I am diabetic! Macau through Pudong-Bejing was on A320 both flights. MU did not listen to my pleas not to check bag all the way through to Beijing and promptly lost it in Shanghai. Flight late and check in at Macau disorganised for a very small airport. Baggage services at Beijing very unhelpful. Would only fly MU again if no alternative.

China Eastern Airlines customer review :  27 June 2011 by T Levine   (USA)

JFK-Shanghai. A terrific airline for the price. Comfortable seating. Food as good as any Chinese airline. Generous flight attendants. You should have no hesitation flying this airline.

China Eastern Airlines customer review :  26 June 2011 by Jiang Hans   (USA)

China Eastern has got a lot better since I flew with them 3 yrs ago from LAX-PVG. The modern A340-600 aircraft has roomy space compared to other international airlines and my favourite comfortable 2-4-2 seat configuration. They also have power outlets behind each seat which many airlines don't have, they have many music channels. The meals are a great amount. The flight attendants are friendly and helpful as on the way to PVG a PAX lost his wallet somewhere and about 3 FA's tried to help him find his wallet for over an hour and they made an announcement too. Shanghai's PVG international airport is very nice and modern and easy to navigate around. I've seen many negative comments and review for China Eastern and don't understand why. But most of them i've noticed come from Westerners and I understand why. The food and culture and drinks with no ice is Chinese culture. It'll be unfamiliar so bring some snacks. I've heard of many situations where they give Lunch vouchers and hotel room for delayed flights.

China Eastern Airlines customer review :  25 June 2011 by Joerg Doelfer   (Germany)

Frankfurt-Shanghai-Taipei and return. Very basic with no inflight entertainment. No problem as I had books to read, movies to watch and music to listen to myself. Unbeatable price. No online check-in, but staff very friendly and arranged good seats for me (even when I showed up 1hr ahead of check-in). The ground staff helped my parents at Shanghai airport with transfer flight, I really appreciate their assistance as my parents only speak German. Got a beer whenever I asked for it.

China Eastern Airlines customer review :  20 June 2011 by Helen Ham   (Canada)

YVR-HKG + return flight. Paid $1000CAD. The service and food was good/excellent compared to North American airlines I have flown. All 4 of my flights (connections) arrived and departed on time. I found the seats comfortable. Also, there was a lot of food offered in the flights - my 2 hr flight came with a full meal.

China Eastern Airlines customer review :  15 June 2011 by Marian Virga   (Italy)

I tried to upgrade on CEA flight Shanghai to Rome. Was told that there was Superior Economy so paid extra at Shanghai airport for a seat with more leg room etc. only to discover that they had sold me another economy seat. Superior Economy Does Not Exist on their aircraft. There was no in-flight entertainment on a 12 hr+ flight and the only good thing about the seats is that there is a small foot rest.

China Eastern Airlines customer review :  11 June 2011 by Raymond Rozario   (India)

Kolkata to Kunming and back. The flight service was fairly good, lots of leg space, but there was no entertainment facility. Flight was 2.5 hrs, so no problem. Food served was just okay, we got fruits, muffins, bread, boiled egg and juice. A value for money, good service!

China Eastern Airlines customer review :  11 June 2011 by Richard Morgan   (UK)

Kathmandu to Kunming. Flight about one third full so could spread out across the seats. On time arrival and departure, meal and drinks complimentary. Boeing 737-700. In flight entertainment on overhead screens. Overall very good.

China Eastern Airlines customer review :  2 June 2011 by L Kurtis   (Hong Kong)

Kunming to Lincang, domestic flight with Boeing 737-800. This flight is about 45 minutes Although, there is no in-flight meal, but cabin crew is really polite.

China Eastern Airlines customer review :  30 May 2011 by B Li   (China)

Shenzhen to Shanghai on A300 in domestic First. An ancient plane but fairly well maintained. No IFE, just newspapers. Old seats more comfy than they looked. Food not up to standard - salad, dessert in vacuum plastic. Only 2 crew for the 20+ pax in First. Responsive, with excellent english. The experience not worth the money paid.

China Eastern Airlines customer review :  26 May 2011 by Dale Waterfall   (Australia)

Melbourne to Heathrow. Melbourne to Shanghai was a Shanghai Airlines plane, old but well maintained, with older style seat. Flight attendants were okay, but English poor to good. Shanghai to Heathrow was a China Eastern Airlines plane - good plane, service, food, wine, FA's with good english. All good, but not excellent. Small thing let CEA down, like headset were unusable, toilet bag was very limited. They are very much a 3 star airline, CEA need to look at the small things and get some new planes if they want to be taken seriously. But if the price is right they are worth using.

China Eastern Airlines customer review :  1 May 2011 by R Allison   (Australia)

HKG to Wuxi (China) on A320 plus 2 other internal flights in China. HKG/Wuxi flight was 5 hrs late and I was not looking forward to my first flight on a Chinese airline. However if you are going to be stuck at an airport waiting for a delayed flight then Hong Kong is a good place - very modern, large, plenty of places to eat (and shop) and free wireless internet. Eventually got to check-in and it was fast and efficient. During the flight - leg room adequate, plane was reasonably new, crew were very good and spoke some English and lots of information was given from the flight deck. I was quite impressed. On other internal flights in China I was similarly pleased. Each flight was about 2 hrs. Airports were very modern (even smaller ones), check in was good, cabin staff very helpful and efficient, good clean planes and generally a good experience.

China Eastern Airlines customer review :  26 April 2011 by W Liong   (Singapore)

Singapore-Pudong return on the red eye flight in Economy class. Flights were on time both ways. Old aircraft, got the exit row on both flights so should not complain about leg room. For a flight that charges only about half of what you would pay for SQ or CX, you should not expect any of the following because you will not have them : wet towel after boarding/before arrival, inflight movies, personal entertainment screen, adjustable head rest, footrest, toiletries pack, clean toilets, attendants making rounds with drinks other than at meal times. I believe the toilet I used was not cleaned at all during the flight.

China Eastern Airlines customer review :  6 April 2011 by Mark Hurter   (Switzerland)

PEK-Xi'an-PEK and pleasantly surprised. Plane in perfect condition. Good food and service fine. FAs distant but professional. Most likely shy due to not perfect language skills but totally fine for me. I only speak a few phrases Mandarin but got along well. On the way back at check-in informed that flight is cancelled (not shown on screen - bad) and sent to ticket counter. Expected nightmare but was handled promptly. Got rebooked on CA flight 30 minutes later. So maybe luck but happy with what I got for the price paid.

China Eastern Airlines customer review :  6 April 2011 by L Mitchell   (Canada)

Vancouver to Bangkok via Shanghai. The planes looked quite old. Entertainment was in Chinese and that is if you could even see the TV. Food from YVR to Shanghai was ok. We had a 2 hour delay in Shanghai both coming and going and this was after a 5 hour scheduled layover. The food we were given waiting at the airport on the return was probably the worst meal I have ever been given. The food on the plane wasn't much better. Both stopovers in Shanghai the departure gates kept changing and they don't announce it over the PA.

China Eastern Airlines customer review :  4 April 2011 by G Laurence   (USA)

Shanghai to Singapore and back. No problem with Check-in and flight as scheduled. Service is alright, don't expect the FA to be too friendly to Asian looking folks. My husband received more attention (not to mention more smiles too) than me (I'm guessing it is because he is a Caucasian man). Food could be better - started out with a paper box containing snacks that looked edible but tasted weird, main course was stale but it was better than nothing. The deal breaker for me was the condition of the plane. It looked like it belongs in the museum and not anywhere near the runway. Rubber insulation around my seat were coming off, the fabric fell off the front seat when I unstowed the tray table.

China Eastern Airlines customer review :  4 April 2011 by H Ngai   (Canada)

Vancouver to Hong Kong round trip on this airline. My wife was sick on the plane. The cabin crew was very accommodating and attentive. They also helped her through the transit in Shanghai and arranged the ground crew to take her through custom and processed her paper. I found the seats reasonably comfortable. The food is ok and I think it is good value for the fare I paid. The only complaint we have is they did cancel our original return flight to Shanghai while we were in Hong Kong. We found out the day before the flight when we checked the schedule online. We rebooked another flight out with the help of our hotel concierge.