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China Eastern Airlines Passenger Reviews and Customer Trip Reports



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China Eastern Airlines Customer review :  3 June 2013 by R Sammons    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In late May I flew flight CZ6522 for a mid morning trip from Shanghai to Dalian. The overall experience from check-in up to deplaning was very good. I had flown this route a couple of years ago and noted that the overall service seems to improved over that time. At check-in the very friendly agent was able to provide me the much coveted exit aisle seat so I would have room for my laptop. I then proceed into the modern terminal at Shanghai's Pudong airport. Boarding was on-time, quick, and efficient. Flight departed late after a long delay on the runway but still managed to arrive on time. During the flight the attendants were friendly and helpful serving a round of beverages and a hot boxed lunch. (one choice Asian menu). The only thing really less than ideal was deplaning by stairs for a bus to the terminal and a long delay for baggage.



China Eastern Airlines Customer review :  29 May 2013 by Christine Robinson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My sister and I travelled to Cairns Australia via Shanghai. First leg of the flight for approximately 12 hours from Heathrow to Shanghai. We were offered a drink at the start of the trip. My sister and I both asked for red wine, the stewardess poured about an inch of wine in the cup. On the next visit after the meal they had run out of red wine, had no beer and no other alcohol on offer! I have never been on a flight where there was no bar service! It was the same on the 3 other flights. The food was atrocious and I'm not a fussy eater. A choice of only 2 meals each time, either pork and rice or beef and noodle. On one of the flights there was no choice, the fish meal had run out! The staff weren't at all friendly and hardly smiled, although the inflight video showed a lovely cup of coffee with very happy staff, this wasn't at all what we experienced.



China Eastern Airlines Customer review :  27 May 2013 by Agrawal Sanjay    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from New Delhi to LAX via Shanghai with my 2 kids. Except in-flight entertainment, I found this flight a great value for money. I could not see any reason to complain. Would recommend.



China Eastern Airlines Customer review :  6 May 2013 by Dai Debu    (Japan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Matsuyama (MYJ)-PVH-HKG return. All flights outbound were within 15 minutes of being on time and on the way home, both were early. The transfer at Shanghai which, on the outbound trip involved getting a transit visa to allow me to visit the city was pretty easy. Return transfer was pretty straightforward. Surprised to receive meals on all legs despite them only being around 2 hours long. Presentation of the meals wasn't the best and the quality wasn't great but there was plenty to eat and some of it was pretty decent. Pretty much unlimited free drinks and all but one leg had beer. Ultimately they got me and my luggage there and I got the bonus of a day trip to Shanghai. Staff did their jobs and the planes were clean and some seemed very new. Would have no qualms about booking with them again.



China Eastern Airlines Customer review :  6 May 2013 by P Pfluger    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai-Sydney economy. Dinner was inedible. Wife asked for a red wine and was served a glass of port, couldn't get another - alcohol ran out after one drink. First movie was an old French thing, couldn't read subtitles. Second was an old Chinese movie. Third movie was the second movie repeated! Fourth movie was the first movie again! Just ridiculous and the longest 11 hours I've ever suffered.



China Eastern Airlines Customer review :  5 May 2013 by Singh Gurpreet    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

China Eastern Airlines from Delhi to Los Angeles and back for the first time. Had asked for wheelchair assistance, got it on all legs of the journey except Los Angeles to Shanghai. Got a wheelchair on arrival in Shanghai, took me to the transfer desk to validate onward journey to Delhi and then said walk past security check. Very poor quality food, same meal served for Lunch and dinner.



China Eastern Airlines Customer review :  29 April 2013 by Diane Webb    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew March-April 2013 - 7 times during a 3 week trip, including round-trip from LAX-Shanghai and 5 trips within China, including Hong Kong-Shanghai (round trip), Shanghai-Beijing, Beijing-Xi'an, Xi'an-Chengdu. None of the flights were on time. All of the food was pretty bad (even for airplane food standards) and all the in-flight entertainment was outdated. We did have one recent American film shown, but it was a 1.5 hour flight, so they cut it off before the ending. They are quick to warn you regarding turbulence, and flight attendants are plentiful, responsive and apologetic. Speaking of the meals, the entree is always a meat/brown gravy rice or noodles congealed mass. Best meal was the Chinese breakfast of yoghurt, fruit, and pork and chicken dumplings. Drinks/Soft drinks are frequently served, but beer/wine, if at all available runs out quickly. Also an FYI regarding switching off your electronic devices approaching landing - they initiate this process 30-45 minutes before you actually land. Seats were pretty standard for economy, but if the person in front of you reclined, the pitch was so that it made your tray table unusable.



China Eastern Airlines Customer review :  17 April 2013 by C Johnstone    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sydney Shanghai on MU562 in economy. I managed to get an exit seat as I am very tall and this was one of only 2 positive things I can say about the flight, the other being the perfect landing. The food was very basic chicken with rice and later noodles with pork no vegetables, followed by a small fruit salad eaten with plastic cutlery and practically thrown at us by the flight attendant. When drinks trolley came round I asked for a gin and tonic only to be told we have no alcohol in economy, to say I was amazed would be an understatement. There are no video screens in the seats and you have to watch whatever appears on the old fashioned wall mounted screens which consisted of 4 foreign movies with subtitles. I know you get what you pay for but this flight did not live up to my expectations of what a modern carrier should be providing.



China Eastern Airlines Customer review :  17 April 2013 by T Pospisil    (Slovakia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-PVG-MEL, SYD-PVG-LHR, all in economy class. Except for PVG-LHR there was no AVOD or PTV in economy. PVG-LHR was a PTV screen with good selection of movies etc. Only basic drink selection. Tasty food. Seating as in most airlines. Transfer in PVG, you need go through immigration, so count on about 2 hours transfer time.



China Eastern Airlines Customer review :  17 April 2013 by Sendjaja Julardi    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SIN-PVG with Airbus 320 and after 7 hrs stopover PVG-LAX with Airbus 340-600, Both flights were relatively on time. No complaint, leg room is satisfactory, only the stopover is a bit too long, and not much to do at PVG. Poor inflight entertainment.



China Eastern Airlines Customer review :  2 April 2013 by R Cleary    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK - SHA (Hongqiao). Beijing to Shanghai Shuttle. Typical confusion at Beijing Airport, Check in service at PEK is not the best, but Flight attendants are well dressed, efficient and friendly. IFE was available, but not needed. Food and Drinks top notch.



China Eastern Airlines Customer review :  28 March 2013 by Jordan Gold    (Hungary)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PEK. Meals were good and comparable to other economy airline food. Attention to detail seems to have improved markedly at China Eastern since my last flight with them. I even enjoyed the quality documentary played during the flight. There was a wide range of English films. Good legroom and comfortable seats. Flight attendants were very attentive and smiled.



China Eastern Airlines Customer review :  25 March 2013 by Jan Stefanides    (Czech Republic)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HGH-PEK. The oldish, but well maintained A320 was very clean and despite the high load factor (99%), cabin crew was keeping smile and worked in efficient way. Nevertheless, the hot meal as a dinner was disgusting like every time, flying this carrier. Leg room was ok, but the best thing were those friendly men sitting next to me. Best value for money, definitely will fly again.



China Eastern Airlines Customer review :  18 March 2013 by A Walter    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Vancouver via Shanghai. I travel extensively and the service, punctuality, food and checking in was up there with the best! On 2 of the 4 legs there was no entertainment but with tablets and ipads what does that really matter especially when you are saving a considerable amount on the airfare. The food was first rate and the service great, every flight was on time.



China Eastern Airlines Customer review :  8 March 2013 by Eric Lim    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-PVG-SIN in economy class. A330, SIN-PVG which was quite a new plane, comfortable seats with personal IFE, flight departed on time and arrived on time. Flight attendant's service attitude need much improvement. They just 'throw' the food to you which was quite a shock to me. PVG-SIN, A340-600, delayed for half an hour without any announcement neither apologize when in the plane. It was an old plane with no personal IFE. I flew with MU because of cheap tickets else I would rather pay a little more for better service and inflight experience.



China Eastern Airlines Customer review :  7 March 2013 by Michael Lee    (Hong Kong)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PVG-SYD, all flights delayed and no personal entertainment. Although it costs HK$1000 cheaper than Virgin Atlantic direct flight, the overall ranking was much more worse.



China Eastern Airlines Customer review :  4 March 2013 by James Wood    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to BKK via PVG in Business class. Good service and food. Old style business class recliner seats with about 160 degrees of recline and adequate space. Cotton duvet and pillows are nice but the plane was not very clean. Flight attendants are ok. PVG transfer involved a longish walk and convoluted lines but was not bad. The PVG lounge was crowded and with uncomfortable seats and OK food. Overall, good value for money.







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