China Eastern Airlines Passenger Reviews and Customer Trip Reports

China Eastern Airlines customer travel guide
		China Eastern Airlines Business Class Lounge Reviews		China Eastern Airlines 3-Star Airline Ranking
		China Eastern Airlines Economy class seat reviews		China Eastern Airlines Business class seat reviews
		China Eastern Airlines Aircraft Seat Maps		China Eastern Airlines Passenger seat tips

	China Eastern Airlines Customer review :  31 October 2011 by L Qiang    (Australia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	SYD-PVG-LAX. SYD-PVG leg on an A330 - seemed quite new. Flight Attendants aren't overly friendly, and quite concise and to the point. Food was okay, not overly pleasing. PVG-LAX on an A340. Seemed similar in generation of the A330. Flight Attendants were more friendly on this flight. Some meals were poor quality. Return flight LAX-PVG was extremely similar, however, meal quality was significantly improved. Return flight PVG-SYD was extremely full due to a ticketing malfunction. Food was quite poor.

	China Eastern Airlines Customer review :  17 October 2011 by A Maynard    (UK)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PVG-XIY-PVG. Good fare on the outbound leg, had to pay 3 times the price for the return, due to Chinese holidays. Both flights were A320 and looked rather tired & dated inside. Seat belt signs remain on at all times and the flight deck make no comments. Cabin crew efficient - but not over friendly. Reasonable free food and soft drinks. Return delayed 90 minutes with little information & last minute gate change. Luggage arrived before I did as it was placed on an earlier flight (?)

	China Eastern Airlines Customer review :  17 October 2011 by P Metcalf    (Australia)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	PVG-CKG. Booked flight at the last minute so was happy to be on flight. Checkin in Shanghai quite organised and fast as well as the airport, compared to Beijing much better. No food served on the flight, I was surprised as I had d been on shorter flights with Chinese carriers this trip and got more than enough food, and snacks so was a bit disappointing as it was too late to get any food on arrival in Chongqing. Drinks were served but only drinks. An ok and uneventful flight apart from this.

	China Eastern Airlines Customer review :  17 October 2011 by P Metcalf    (Australia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BJS-PVG, quite old plane but clean. Fast checkin in Beijing although it looked a little chaotic there at first. No airbridge so all passengers needed to wait and stand around on a bus for a while for departure and arrival in Shanghai. Very crowded boarding area in Beijing. The food was good, more than enough and was interesting if not a little weird. All in all a good flight that I couldn't really complain about.

	China Eastern Airlines Customer review :  17 October 2011 by James Seah    (Singapore)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Singapore Changi Airport to Harbin via Shanghai Pudong. Changi to Pudong Airport was A330 but it does not have individualised aircon duct for passengers. Food was fine. Inflight entertainment non-existent, no radio programme even though headset is provided. Pudong to Taiping Airport an A320, food was fine (typical Chinese breakfast). Inflight entertainment the same for the previous trip. Staff service for both flights were fine.

China Eastern Airlines customer review :  14 October 2011 by A Scott   (Australia)

Sydney to London return. Food poor and often only one option by the time they reached our seat, staff efficient but not friendly. Shared overhead tvs showed no english movies (Chinese ones had English subtitles but difficult to read them from a distance). No warning about 3 hour delays but did offer food voucher. Wouldn't fly with them again, will pay the extra money for service.

China Eastern Airlines customer review :  5 October 2011 by B Cleary   (USA)

PVG-HKG. As an Elite Plus member, I was entitled to First Class Club access. Lounge well stocked and staff very friendly. Loaded on to a bus for shuttle to the aircraft. A321 of recent remodel. Flight staff friendly and outgoing. It was a 2.5 hr flight. Three choices for hot meal. Arrived hot and tasty, with an ample portion, as well as fruit and ice cream for dessert. First time flying MU, but will certainly look forward to the next booking.

China Eastern Airlines customer review :  29 September 2011 by B Chan   (Hong Kong)

Hong Kong-Xian return. On the first leg the aircraft was an Airbus A320 which looked pretty old, staff service was warm and kind. Sadly there wasn't AVOD. On the second leg, the flight was delayed for almost 2 hrs on second leg because of a mechanical problem with the engine. After the switch of planes, we were on a seemingly brand new Airbus A320 with a newer interior. Overall, MU is a fine Chinese airline, the only letdown is the food, the presentation wasn't good but it tasted ok.

China Eastern Airlines customer review :  27 September 2011 by Martinus R Suryanto   (Indonesia)

Lianyungang-Shanghai. Almost 3 hours of delay at Lianyungang due to some technical problems at Shanghai airport tower. The ground crew offered a small snack box of bread and bottled beverage, which was a nice relief from the tiredness of waiting at the airport. No AVOD on this 2 hr flight, food was stirred pork with plum sauce which was quite good. FA's had to face complaints from many passengers due to the delay, and they seemed to manage their complaints quite well and attentive. Flight OK, service good.

China Eastern Airlines customer review :  16 September 2011 by C Anderson   (Australia)

PEK-PVG-SYD-PVG-PEK. Price for Business Class was very good, angled lie flat seats were comfy, a little narrow but generally comfy in sleep and upright positions. Food on the way to Sydney was ok, not great, but typical of food quality out of China. Lounge in PEK and PVG were both good, PVG being better having a variety of hot food and more drinks to choose from. Lounge in SYD for return leg was Qantas lounge so very good, excellent food and showers etc. Food on the return leg was much better, not only variety but quantity and quality was much better. Service on all legs was good, English level was very good from most attendants. Would definitely recommend their Business Class when it is discounted.

China Eastern Airlines customer review :  31 August 2011 by E Shek   (Australia)

ICN-PVG. Check-in and boarding quick. Staff were efficient, but unfriendly - some looked glum and didn't seem to want to assist passengers. Tasty meal served promptly after take-off. Announcements made in Chinese, English and Korean. Got a free copy of China Daily on request. Appeared to be headphone facilities, but weren't given any headsets. No personal TV, but newspaper kept me entertained for the short flight. Adequate leg room. Overall, considering the cost it does the job, but otherwise don't expect too much.

China Eastern Airlines customer review :  19 August 2011 by J Wu   (USA)

Beijing-Kunming-Lijiang return. Delays here and there, but bearable (most due to weather conditions). Planes look outdated. Ok service, pretty bad food, an average airline for travel.

China Eastern Airlines customer review :  11 August 2011 by Michael Chan   (Hong Kong)

Shanghai to Okinawa. Flight delayed because of a typhoon. On A300-600R, the leg room in Y class is great. The Japanese style dinner is good especially the fish rice. Crew are nice and polite. The service you get exceeds what you pay.

China Eastern Airlines customer review :  8 August 2011 by L Sergi   (USA)

Chengdu-Henszhou. Nice airline. Hot food okay, 2 servings of drinks. Attendants were nice. Reasonable flight.

China Eastern Airlines customer review :  8 August 2011 by R Sharp   (Australia)

Sydney to Shanghai and on to New Delhi. Sydney-Shanghai flight was surprisingly great after reading some of the reviews. I requested and had an exit seat, requested vegetarian meals and it arrived on all sectors without any issues. The seats were comfortable and even offered power outlets for laptops, in economy seats! Movie selection was limited. Shanghai - Delhi sector had older planes and no power in the seats, and we managed to get exit row seats again and food as ordered. Drinks menu was limited to Chinese beer and french red wines - which was OK.

China Eastern Airlines customer review :  3 August 2011 by Johannes Sulaksono   (Indonesia)

DPS-HGZ. Seat was comfortable, meal was okay. FA's were polite and helpful, nice flight with China Eastern.

China Eastern Airlines customer review :  2 August 2011 by Diganta Das   (Singapore)

My wife and I flew China Eastern Airlines from Singapore to Kunming return. The onward flight was delayed by 1 hr. Inside the flight, it was a standard A320 seating arrangement. The crew members were nice and warm. The food was generic and nothing much to talk about. There was no AVOD. The return flight was on time. Crew members, again, were nice and welcoming. The flight was relatively new and clean. Overall, it was a good and safe experience. And of course, it is value for money.

China Eastern Airlines customer review :  1 August 2011 by J Lu   (Canada)

I was in China for 5 months for a work stint and flew China Eastern around once every two weeks. It was the only carrier available for some rural airports. although there seem to be a negative impression on here regarding its service and delays, I have to say that during the 10 something flights I took with them, not once was my flight delayed, or my bags lost. Their seats are pretty cramped and foods are generic. The more important parts was getting to my destination on time and safe.

China Eastern Airlines customer review :  21 July 2011 by B Murg   (China)

Hong Kong-Shanghai, Shanghai-Beijing. Both flights delayed, the first delay sat for 1hr on the tarmac in Hong Kong while the second was a 2 hr delay due to aircraft change. No information as to reason for the delay or how long we would be waiting. Boarding Shanghai-Beijing was chaos, staff seemed to exert little or no control over passengers. Some passengers were on cell phones while we were taxiing to take off. A special meal had been ordered but for some reason was given fruit as my meal. China Eastern has a long way to go, they need to learn to focus on staff training.