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China Eastern Airlines Passenger Reviews and Customer Trip Reports



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China Eastern Airlines Customer review :  2 August 2013 by Stewart Edwards    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MU 5030 was to depart Bali (DPS) at 3.40am on July 22 and arrive Shanghai (PVG) at 9.45am. Without notifying anyone, the flight departed at 7.10am. MU5030 left Bali at 7.00am and arrived at 1.15pm in Shanghai, July 22nd. I missed my scheduled flight to Los Angeles MU 583 as it departed at 1.00pm. About 20 perturbed travelers that missed their connecting flights all stood around for nearly 1.5 hrs waiting for a van ride to a hotel. My next days flight on 23 July went smoothly, departed Shanghai at 1.00pm and landed in Los Angeles at 10.30. This business class flight to Bali and back to LA was about $4200. The next least expensive was about $1000 more. You get what you pay for.



China Eastern Airlines Customer review :  1 August 2013 by Ray Biswajit    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul (ICN) from Calcutta via China, 18-22 July 2013. Itinerary as follows: CCU (MU556) - Kunming (MU747) - Shanghai (MU5033) - Seoul and return as follows: Seoul (MU2034) - Qingdao (MU5437) - Kunming - CCU (MU555). The best flights given the value for money. All flights were on time except flight MU5437 from Qingdao to Kunming (return journey). This flight has a history of arriving late. In my case it arrived 1 hour late. Inflight staff were cordial, given extra snacks and drinks. Overall highly recommended.



China Eastern Airlines Customer review :  29 July 2013 by Anil Ghiya    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with family of 4 from New Delhi to San Francisco and return. With the type of fare I got, it was quite comfortable and may be the shortest time between these sectors. Only problem I faced while going was Vegetarian food that my family did not receive at all. I checked with my agent and LA office on my return flight for Asian Vegetarian that I really enjoyed. If food is served as per needs I think one of the finest flights with this kind of budget. I will refer to friends with a caution for food instructions so that Vegetarian lovers do not suffer.



China Eastern Airlines Customer review :  29 July 2013 by Dylan Ng    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai Pudong to Singapore, a mid haul trip of 5 hours. Unlike all my previous experiences with China Eastern's old aircraft's, this was a brand new airbus A300. The business class seat featured full flat beds, ample space and very attentive service by the attendants. There was decent inflight entertainment with large touch screen TV. I would highly recommend this flight for this sector in the new airbus, since the cost is even less than a Singapore Airlines economy ticket. The same cannot be said of the older China Eastern Boeing 767.



China Eastern Airlines Customer review :  25 July 2013 by Yanda Epa    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YVR (Canada) to CMB (Colombo) through PVG (Shanghai). There is really no respect for passengers. They cancelled our connection flight and wanted us to catch another plane going from Hongqiao airport (1 hr on the road) - help desk mentioned about a shuttle service but no clear indication given where I could find the shuttle bus. You have to transfer with all your baggage and then check in again having to stand in many queues throughout the journey.



China Eastern Airlines Customer review :  23 July 2013 by B McLaughlin    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PVG in economy. Not what I was expecting. Previous MU flights have been on newish planes with tight legroom and no individual IFE. This flight was on a brand-new A330. There were very big individual TV screens with a great user interface and very clear screens. The choice of films wasn't huge, but it was varied, and it was easy to find something good. The headphones aren't great - you'll need a two-pin adapter to use your own ones. There was lots of legroom, and the seats were the type that slide forward to recline. This is really important on a flight into China, as people recline as far as they can; the person in front of me reclined all the way, but this did not impinge on my space. Food was OK - not spectacular, but better than I expected. Service was friendly, and not intrusive: I find some airlines are too insistent on disturbing me to offer me things I don't want, but this did not happen on MU.



China Eastern Airlines Customer review :  22 July 2013 by K Ravi    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and two kids traveled from LAX to PVG. There was no way to get seats together before check-in. Agent at LAX was very rude. The boarding process was horrible. Once she boarded the plane, she had two middle seats and the third seat was somewhere else. Flight attendants made no attempt to seat them together. We had ordered special vegetarian meals (in advance). They did not have it. If you have any other option, don't take this airline.



China Eastern Airlines Customer review :  11 July 2013 by Modi Naresh    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MU563, Shanghai to Delhi, July 5. They boarded the plane, and then announced a 2 hour delay. The in-flight service was less than friendly. When I asked for a sandwich, it was given to me in my hand in a cheap cling wrap, without a plate - this is in Business Class. The entire crew struggled with English, communication was very difficult. In Business Class, while they had a decent choice of movies, the remote used for it was ancient. What really upset me, after the final good bye and thank you announcement in Chinese, they give a gracious bow with hands folded, but there's nothing like that after the English announcement.



China Eastern Airlines Customer review :  4 July 2013 by Roma Kaul    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MU 563, MU573. DEL-PVD-SFO - 30th May, SFO-PVD-DEL - 1st July. Excellent experience. I have traveled with a lot of big and costly airlines and China Eastern comes close to them. Food, service, seats and entertainment all was super and at such a reasonable price.



China Eastern Airlines Customer review :  2 July 2013 by A Davis    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently returned from a trip to Thailand and had an awful experience with China Eastern Airlines (JFK-PVG-BKK). Before the trip: I spent hours on the phone trying to get hold of a representative to get a seat assignment. No luck. On the outbound segment I missed my connection in JFK (due to a delay from my home city) and could not find a CEA representative anywhere in the terminal. After hours on the phone, I was rebooked to a flight the next day. Once I arrived in Shanghai I learned that my flight was cancelled (due to weather, not the airlines fault), but the airline could not provide any assistance. A mob of passengers flocked the gate agent. Finally, the flight was reinstated for 2.30am, but again, there was no clear communication and no guaranteed rebooking. In sum, total chaos and no help from the airline.



China Eastern Airlines Customer review :  1 July 2013 by L Newman    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Shanghai flight. New clean interiors, ok seats, food decent but ran out of omelette for breakfast after the first few rows of service. Extremely poor entertainment system, so bring your own entertainment. No personal TV screen system, so not sure why they had those annoying boxes under almost all seats. There are a few tiny screens above the seats but unless you sit close to these screens you will not be able to see anything and the movies were dubbed into Chinese with English subtitles so anyone that do not understand Chinese would not stand a chance reading the subtitles. Have flown them before and if you get a good deal with them (I did) then I would definitely recommend China Eastern Airlines.



China Eastern Airlines Customer review :  24 June 2013 by Justin Huang    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-NKG-TAO, MU772, A320 in economy. Takeoff was 30 minutes after scheduled time. No explanation by the crew. Legroom was ok, made this midnight flight fairly comfortable. My seat did not have a blanket and pillow, and I had to ask for a set. The seat itself was in very good shape other than a loose tray table, which was a problem for a lot of people. No TV screens, safety procedure was shown to us by the cabin crew. No PTVs, something frequent flyers of MU should be used to. Food was nothing out of the ordinary, some yoghurt, sour cucumber salad, fresh fruits and a choice of western or oriental breakfast. Both were OK. Many rounds of beverage services and alcohol readily available. Cabin crew were very friendly though reserved, other than a male steward who was very impatient. Not worth the ticket price for such an ordinary airline.



China Eastern Airlines Customer review :  24 June 2013 by Michael Vanden Driesen    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MU562 -3/6/13 Sydney to Shanghai,FM9365 -5/6/13 Shanghai to Yichang, MU3726 9/6/13 Chongqing to Nanyuan, MU727 PEK to SYD. Flights constantly delayed. No information provided on revised flight times. Poor inflighte ntertainment. Inedible food, one warm beer provided, no other wine or beer available. Dismissive approach and attitude from cabin staff.



China Eastern Airlines Customer review :  14 June 2013 by John Kneijber    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Four domestic flights within China during June. The flights were all on time except the first from Shanghai to Beijing which was delayed for 30 minutes. Meals served on three of the flights and the food standard was quite good. Seat pitch very good for economy. Baggage delivery extremely prompt. Can recommend this airline.



China Eastern Airlines Customer review :  13 June 2013 by G Kynaston    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LHR-PVG-SYD. Airline cancelled one of the flights leaving me with an overnight stop in Shanghai, which admittedly they informed me of in advance and paid for. All the legs were fairly consistently about an hour late. New A330 flat beds from/to London were pretty good; flights to/from Sydney had older angled beds which were much less comfortable. Only one flight had a menu, in other cases the cabin staff gave you a minimal description of a limited choice of mediocre food. Western movies were all fairly old - I cannot comment on the Chinese ones. Staff were all very helpful, although the English skills of some of them was limited. Overall not a terrible experience, but not wonderful, and the prices were good. Keep your boarding cards; only one of my sets of air miles appeared without prompting.



China Eastern Airlines Customer review :  10 June 2013 by F Driscoll    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a terrible flight back from Shanghai - very noisy and food was not good neither was the inflight entertainment. No impressed at all. but I must say that the crew did their best. Have travelled around the world on many flights and this was unforgettable! (not for the right reasons). Would not travel with China Eastern again.



China Eastern Airlines Customer review :  7 June 2013 by A Salter    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Melbourne. The food was awful, I asked for a vegetarian meal and the first one was re-heated dried up veggies. The 2nd dinner was a repeat heating of the same. Staff infrequently offered water, tea or coffee. The headsets were faulty - full of static. The seats were uncomfortable. Left on the tarmac for 2 hours from Shanghai to Beijing without explanation other than it was a traffic hold-up - we later learned an earlier flight had similar delays.



China Eastern Airlines Customer review :  6 June 2013 by Steven Cao    (China)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chengdu-Kunming, Kunming-Shanghai Hongqiao, Shanghai Pudong-Yibin, Luzhou-Shanghai Pudong, all delayed 1-1.5hrs,never on time! The so-call domestic "first class" product and service is like a joke, awful food and drinks, uncomfortable seat. Somehow cabin crew are friendly, that's the only positive point.



China Eastern Airlines Customer review :  5 June 2013 by David Pryer    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hailar to Beijing Nanyuan on a 737-700. Excellent service from a smiling and eager flight crew on a full plane for a two-hour domestic haul. Readily refreshed non-alcoholic drinks and regular flight information made for a pleasurable journey.







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