China Eastern Airlines Passenger Reviews and Customer Trip Reports

CHINA EASTERN AIRLINES review :  6 June 2009 : by M Morgan  (China)

We have a joke in my company, for the longest time spent on an MU flight without flying. The winner is a colleague in Beijing, who spent 7 hours on the tarmac in Shanghai, bound for Beijing. I also spent 7 hours, but I was flying around the Pudong airport as the plane couldn't pressurise on its way to Australia. So instead of tell the passengers it flew around, using fuel, and then told us were returning as it descended. We were put on a new plane, 7 hours later, without being told what was the problem. A flight stewardess had to be coaxed for the answer.

CHINA EASTERN AIRLINES review :  4 June 2009 : by Jerry Liou  (USA)

I have horrible experience with China Eastern airline. My flight was May 31 flight from Los Angles to Shanghai. The flight is cancelled because mechanical problem on May 31. All passengers are asked back home or hotel (paid by airline) and wait for instruction. China Eastern team makes very poor planning and communication. China Eastern doesn’t know when the plane can be fixed and refuse rebook the passengers through other airlines. All passengers are stuck in Los Angles. I have to cancel my trip and fly back to Dallas (paid by myself) on June 2 afternoon. Never fly with this airline or you may stuck with foreign city if surprise happen.

CHINA EASTERN AIRLINES review :  4 June 2009 : by K Masin  (USA)

Shanghai - Sanya. The flight was delayed (never posted on the departure monitors, no announcements made and no staff at the gate to answer any questions). Finally we found China Eastern staff at another gate, who told us the plane had to be "sterilized" because it had just been used for an international flight. Inflight entertainment was in Chinese only, with no English subtitles. The hot aluminum meal containers were just handed to passengers (no tray, so burning some people's hands) along with a snack-box. Overall just okay.

CHINA EASTERN AIRLINES review :  4 June 2009 : by C Harrison  (Canada)

Vancouver to Shanghai return, Shanghai to Dalian and Qingdao to Beijing. Excellent service YVR to Shanghai - crew came around with water at least hourly throughout the entire flight. On arrival we had to stay on board an extra 2 hours while health officials came on board due to 2 suspected cases of swine flu (we were subsequently quarantined overnight in a hotel). On all flights we were treated respectfully and kindly, and the food was fine.

CHINA EASTERN AIRLINES review :  25 May 2009 : by D Steuer  (USA)

HKG to PVG Business Class. Cabin was clean, staff friendly and helpful, food good enough. Business class shell seats that are quite comfortable. IFE selection was mediocre, but a short flight. Plane left on time, arrived on time.

CHINA EASTERN AIRLINES review :  1 May 2009 : by Rafael Gaszynski

Sydney to Johannesburg via Shanghai. Really long flight but $1200 dollars cheaper then any other airline. Old plane but good service. Had a good laugh before each landing when the exercise video came on. For the price I think it was a good experience and would fly with them again.

CHINA EASTERN AIRLINES review :  30 April 2009 : by T Kelly

ICN-PVG on A321. Like another reviewer mentioned, no announcements from the cockpit-- cabin crew did all of that. Cabin crew proficient in Mandarin, English (though a little hard to understand) and there were also Korean-speaking crew. Cabin clean and seats had great pitch. No PTVs but drop-down screens every few rows. Headphones supplied in each seat pocket. Food was memorable for all the wrong reasons - in spite of calling the Seoul office to reconfirm my vegetarian meal and my request being confirmed by the check-in agent, they only had record of my partner's. However, the crew kindly gave me their vegetarian crew meal, and it was a lot better than my partner's "Indian" vegetarian meal which was actually just a whole heap of random un-Indian things like potato wedges, fried Chinese beehoon noodles and lots of Chinese mushrooms, thrown together. Don't fly China Eastern for the cuisine. Two rounds of drink servICes were also made on this short flight. All in all, for the price paid and the short distance, it was delightfully unmemorable. However, for long haul, I think I would pay extra to travel another airline.

CHINA EASTERN AIRLINES review :  27 April 2009 : by Simon Loh

SIN-PVG return A330 economy class. Outbound flight departs on time. Blanket, pillow, hot towel were provided. No comment at all from the pilots throughout the flight, announcement is made by FA on what time the meal would be served, distance for the flight, expected arrival time, etc. FAs look a bit weary for the morning flight, but are courteous and polite. Seldom see FA does pre take-off check that thorough. Food is ok, but I find it strange that one of the choices has ran out so fast. No personal IFE system, just a few small TV screens along the center row. Seat pitch is acceptable, but there's this box below every window seat, which takes up a quarter of the legroom space, even though it does not have any PTV. Inbound flight was late, in fact it took off almost an hour after the scheduled departure time. Already expected such delays, as I notice that this afternoon flight to SIN is always late on arrival whenever I see the arrival information of Changi Airport. Missing magazines are not replenished. Catering from PVG is really not up to standard. Generally the service is not as good as my outbound flight. Overall its A330 is a pleasant plane to be in. Quite a standard inflight service and nothing much more outstanding. A fustrating part is whenever the plane met some slight turbulence, an auto-announcement will be made, like fasten seat belt, refrain from using the lavatory, etc, which is rather disturbing, can't imagine if they did have IFE onboard and was constantly paused for such announcement.

CHINA EASTERN AIRLINES review :  26 March 2009 : by Yuan Xu

ShangHai Pudong- Beijing. Very old plane, a A300, no inflight information and average food. The ground crew made no efforts to assist passengers on the ground and no information in the airport at all. I arrived in Beijing 8 hours after I scheduled to.

CHINA EASTERN AIRLINES review :  13 March 2009 : by Ingrid McCulloch

Worst experience ever! Cancelled flight Shanghai-LAX so had to change from Sydney-Shanghai. Only passengers in Business, 15 people in Economy, none in First. Awful food, crew hurried meals so they could rest in First Class. Chief Steward smoked on the plane, no snacks, cold drinks or any service. Had to confirm return flight 3 days prior but couldn't get anyone on the phone. Spent 2 days and $300 on phone bills to be told our LAX-Shanghai flight had been cancelled. Had to stay an extra night in LAX, lose a night in Shanghai, change car transfer etc - was in tears with frustration and anger. Flight to Sydney was on older plane where seat pitch nearly the same as economy, couldn't even read without the person in front pushing my book in my face and this is Business class. Again awful food (pre ordered vegetarian and got prawns and chicken - when I said I wanted vegetarian they said "there's the vegetables". Got boiled rice then. Only one movie in German, dubbed in Chinese with English subtitles that you couldn't read because the screen was too small. I have never been so glad to get home.