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China Eastern Airlines Passenger Reviews and Customer Trip Reports



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China Eastern Airlines Customer review :  20 July 2012 by Prabir Kumar Sen    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I and my wife travelled from Delhi to Los Angeles via Shanghai return. Our outward journey commenced on 30th May, 2012 reaching Los Angeles on the same date. We commenced our return journey from Los Angeles on 28th June reaching Delhi on 29th June in the early hours. The flights were on time. At Shanghai, the transfer was smooth. We were impressed by the fact that one official was standing near the transfer desk and calling attention of transfer passengers when we were going to Los Angeles. That was good. The food was value for money in an economy class. But the entertainment in the flight was inadequate as the monitors were not attached to the back of the seats. One more problem that we faced was that we could not reserve our seats online. But our overall experience was satisfactory.



China Eastern Airlines Customer review :  14 July 2012 by H Kwon    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Red eye flight from Narita to HCM was delayed over an hour. We sat in the plane for over an hour waiting for take-off with no explanation. Almost missed my layover flight in Shanghai but yet again, was delayed for over 3 hours! When the delay notice was given, the crew wasn't even sure when the next departure would be. The plane ended up showing up at 3am. The worst thing about it was there was no apologies and flight attendants were extremely apathetic.



China Eastern Airlines Customer review :  5 July 2012 by David Chang    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Kuala Lumpur to Shanghai. Was a red eye flight scheduled for 00.50 but delayed for 3.5 hours. No apologies and no explanation given. Seats were uncomfortable and staff unfriendly. A glass of water soon after take off and no flight attendants were seen for the next few hours. Had to get drinks myself from a trolley parked all the way at the end of the plane! A tasteless and unappetizing meal was served one hour prior to landing. Seats were uncomfortable and carpets were dirty. Have a return flight ticket but decided to forgo that and buy a return ticket from another airline.



China Eastern Airlines Customer review :  5 July 2012 by P Kaiser    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-PVG Business class. Check in at counter was quick and uneventful (China Eastern does not offer web check-in nor pre-seat reservation). Boarding by zones went smoothly. Airplane very new, cabin tidy and spacious. Seat fully flat with comfortable cushion and blanket provided. Service was so-so, kind of uncoordinated and slow but the food was decent and the choice offered was correct.



China Eastern Airlines Customer review :  26 June 2012 by R Frost    (Hong Kong)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shenzhen-Shanghai Hongqiao. At check-in was informed my 11.30 flight would be significantly delayed so they would put me on the 12.30 instead. That was then delayed and we didn't start boarding until 13.45. Then sat on the plane for a long time and told the flight was delayed due to air traffic control. Food was served whilst waiting, no vegetarian food and no option to pre-order. Eventually took off after 15.00 with very little explanation or apology. Plane was very old and most of the fabric was peeling off. No IFE. Staff tried their best to bring around drinks.



China Eastern Airlines Customer review :  25 June 2012 by Ted Ciccone    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was pleasantly surprised when I flew LAX to Shanghai. I was expecting a terrible flight, but everything went pretty well. The two meals and snack were tasty, the airplane was clean and new. The flight attendants were fairly friendly and overall the flight was pretty decent. However, the service was slow, not sure if they were understaffed or what, but most times to get water or get them to collect trash, you'd need to buzz them. Also, they did show movies on the drop-down TVs, but they were outdated and not too interesting. But, overall, it was better than I thought. Also, I am 6'1" and the seats were uncomfortable in coach. But, I think that's probably the same with most airlines.



China Eastern Airlines Customer review :  20 June 2012 by D Daley    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shangahi to Okinawa in business class. Check-in was efficient with a dedicated sky priority section and staff were friendly and efficient. The China Eastern Airlines Business Lounge is very difficult to find and not worth the effort to be honest. The lounge is a small, crowded, windowless room with a few food and drink offerings. While I was there the lounge was very crowded and very dirty although they did start clearing plates and tables as I was leaving. Boarding for my flight was very organised. The business class seats on the A319 were 2 2 across and were proper regional business seats rather than the usual economy seat with the middle one kept free that you get with BA. Soft drinks were served prior to take off, then hot towels and a second drinks round, then a full lunch which I have to admit was the nicest meal I have ever had on any aircraft. Arrived slightly late in Okinawa, first off the plane, thought immigration and baggage on the belt within minutes. I was very impressed with China Eastern and will try then long haul as I can live with the fact that the lounge in Shanghai is dismal.



China Eastern Airlines Customer review :  14 June 2012 by L Guan    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-SHA business class. A well-maintained A330 with individual touch screen IFE. Boarding was efficient and orderly. Take-off on time (unusual given PEK airport's terrible air traffic control). Food was nice even with soup noodles on the menu and FAs were helpful. China Eastern is certainly trying hard to improve its services, particularly on the "cash-cow" PEK-SHA route. Other routes (PEK-WUH, for example) are still sub- standard.



China Eastern Airlines Customer review :  5 June 2012 by Z McCollum    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-PVG. Seats were narrow, made me feel trapped, they were hard and there was little legroom. Which made it a very uncomfortable flight. No personal IFE for the 13 hour flight. IFE on the OV screens were confusing and hard to understand. They also kept repeating the same shows throughout the flight. We were served 2 full meals on the flight as well as snacks. The meals were good for economy class. Service was good, except for when a flight attendant rudely refused to clean the toilet. Speaking of restrooms, they were not clean at all. There were power ports on the A340 we were on. But the ones in our seats were broken and didn't charge my laptop. The same thing was happening in other seats. All in all, the crew was good, the food was decent, it smelled bad and was uncomfortable. I wouldn't recommend this airline at all.



China Eastern Airlines Customer review :  22 May 2012 by K Smith    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fuzhou to Shanghai, however the aircraft was supposed to fly Hong Kong. At the time of our flight there were storms around Fuzhou which delayed all flights in and out so we waited in the terminal for an hour. When we got to the China Eastern desk, staff were rude and made us wait 30 minutes before some told us that the flight was still delayed. Finally after 5 hours we got fed up and went back to the desk, this time they told us our flight was cancelled and said that over 150 people had already been transferred to other flights. Finally after 6 hours they transferred us to a Shanghai airlines flight which was then delayed an hour.



China Eastern Airlines Customer review :  15 May 2012 by Caroline Robertson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Shanghai. We were a little late boarding but made up time and arrived early. Staff were excellent, very friendly and efficient. Food was good; we had a western style meal to begin with (beef and potatoes) and it was quite tasty and a Chinese style meal before landing. Inflight entertainment was great with a large selection of films. The seat/leg room wasn't brilliant but for the price we paid I wasn't expecting business class! I would recommend China Eastern, they get you from A to B, decent service and most importantly, attentive staff.



China Eastern Airlines Customer review :  15 May 2012 by L Zhao    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to PVG return. In general it was a nice trip. I had heard that there's no personal entertainment system available onboard, actually they do have, although the choices are not that abundant but still enough. Got seat in the emergent exit in the outbound flight but not so lucky on the way back, the seats are normal. Food and drinks ok. The staff service is much better than 4 years ago but still much room for further improvement. No delay in both parts, and consider its price, would like to recommend.



China Eastern Airlines Customer review :  14 May 2012 by Chris Anderson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-TNA, short 1 hour 20 minute flight on relatively old but clean A320, seats were old style with low back but lots of padding though quite narrow, widest aisle I have seen on an A320. Service was efficient but not really friendly. A hot meal and small snack along with 3 drink runs were also offered which is great for such a short flight. Good value for money and on time.



China Eastern Airlines Customer review :  12 May 2012 by Steven Manootham    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-PVG-BKK. FRA-PVG on new, clean A330-200. Flight full but departure 20 min early. Y-Seat was comfortable with AVOD but limited choices of IFE. FAs speak limited English. Hot towels and soft drink served accordingly after departure - Lunch (2 choices - Western and Chinese) were hot and tasty, but drinks served very late after meal. After lunch Duty Free was offered and FAs were relaxed and smiles came often. 2 Hours before landing breakfast (2 choices) was served. Same experience as lunch – coffee/tea came very late. Transit at Shanghai-Pudong Airport was a horror. PVG-BKK on smaller A320 same experience. Return flight PVG-FRA on old A330-200 aircraft still clean but no AVOD, only big overhead TV showing Air Show and a Chinese and English film. Flight again full and FA's were busy - therefore no smiling. No information from cockpit on all legs. All in all a good product at a very competitive price.



China Eastern Airlines Customer review :  8 May 2012 by Steven Cao    (China)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney-Pudong - what a and terrible experience for 11hrs flight! Booked CX flight on Sydney-Hong Kong- Shanghai, however was transferred to MU due to CX flight delayed. Old style A330, no AVOD, seat narrow and uncomfortable, crew rude and impolite, low-quality beverages served, food terrible and tasteless (very simple).



China Eastern Airlines Customer review :  8 May 2012 by Ian Morris    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PVG-SHE return. New A320s on 3 flights, older A320 on the other. Newer A320s offer slightly more leg room than the older A320 but overall no complaints about leg room or seats even for a heavier person. IFE virtually non-existent (overhead screens showing commercials and infotainment mostly) but not a great issue on the short 2 hour sectors. Service on the international sector is much better than on the domestic sector, with friendly crew with decent English and choice of meal which was of decent quality. The domestic sector was much poorer, no choice of meal, crew less friendly and poorer English. Check in staff have decent English and were quite friendly and efficient. Overall, probably better than most American domestic carriers I have flown on. At the price hard to beat.



China Eastern Airlines Customer review :  26 April 2012 by V Wu    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pudong-JFK on MU's old A340s. Old business class seats had not been changed over to their lay flat, overall there was lots of leg room. Very poor entertainment system. The food was very poor - flight attendants did not even know how to make a G&T and no nuts to go with the drink. FA's were pushy on the food so it was a rush to get each course finished. No drink service during a 14 hour flight, no water offered unless you asked. The biggest problem I found was that it was very hot and stuffy. Overall a very cheap business ticket so it was good value, but i wouldn't pay any more for it.



China Eastern Airlines Customer review :  25 April 2012 by D Kim    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN to PVG return. Outbound A340-300 and return 767 operated by Shanghai Airlines. Both redeye flights - serve meals at an awkward time during the flight. Very regimented service. No entertainment even on the big screens. However, given the distance, well worth the price that paid.



China Eastern Airlines Customer review :  25 April 2012 by W Gilbert    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-PVG, PVG-REP. Airbus A340 on LA to Shanghai leg and A320 on Shanghai to Siem Reap leg. Although not on par with the best 4 and 5-star airlines, it offers value for money. First leg on time and second leg arrived in Siem Reap on time. Service was comparable, if not slightly better than most US carriers, flight attendants courteous and spoke English adequately. Announcements in English and Chinese. While the planes did not have seat back screens, the pull down screens were adequately spaced and showed a variable selection of movies. Seat backs on A340 had universal power outlets. Two complete meals offered on 13-hour flight to Shanghai, snack and beverage runs offered in between. Food was edible and arrived warm. Seats were reasonably comfortable, leg room adequate, and the plane clean.



China Eastern Airlines Customer review :  25 April 2012 by Roger Poh    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Singapore to Shanghai, expecting to arrive in less than 5 hours as scheduled. Departure delayed 3.5 hours. Crew mentioned there was a mechanical problem. While we waited, no snacks or drinks were served. It was 3 hours later when lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. As for inflight entertainment, the same Chinese movie was played throughout on a loop. Crew simply went through the motions, no attempt to offer any kind of customer service. Once meals and drinks were served, they made themselves scarce. This is the first and last time I fly China Eastern.



China Eastern Airlines Customer review :  25 April 2012 by B Cleary    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-TAO Short 1.5 hour flight. A320 was a bit old, but clean. Flight on time. A hot meal was served and there was plenty for a lunch. Second time on China Eastern and the good service continues.



China Eastern Airlines Customer review :  24 April 2012 by B Lowenberg    (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

China Eastern has the same standards as American carriers at best. Returned from PVG to HKG, flight was delayed 2.5 hours. 10 minutes before the plane was due to leave still no info at all. So I go to the desk where a member of staff says there was maybe a 2 hours delay. Finally I went to customer service to complain, where I was told to return to the gate for boarding. Onboard, in addition to some airplane food which I take a pass on, I am able to get a nice warm beer. Overall would not fly them again.



China Eastern Airlines Customer review :  23 April 2012 by Roger Poh    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Shanghai. Departure delayed 3.5 hours due to a mechanical problem. While we waited, no snacks or drinks served. 3 hours later lunch was served while still on the runway. They seem to have plenty of soft drinks and juices but insufficient beers. No snacks or breakfast. Inflight entertainment was the same Chinese movie played on a loop. Crew simply went through the motions, no attempt to offer any kind of customer service. Once the meals and drinks were served, they made themselves scarce. Arrived in Shanghai at 7.30 pm instead of scheduled 2.55 pm. This is the first and last time I fly China Eastern Airlines.



China Eastern Airlines Customer review :  23 April 2012 by T Pataki    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A flight delay lead to lost connecting flight in Shanghai. We were held in immigration in Shanghai for 4 hours because no CE officials were on hand to explain to immigration who we were. No connecting flight available and airline refused to transfer us to other airlines. A night spent at the airport and CE refusing to pay for hotel. Indifference of desk staff in Shanghai was astonishing. Only through hours of wrangling were we able to secure an agreement with them to partly pay for another airlines tickets out of Shanghai. Their expectation was we should wait around until cancellations came along, though they were booked out for days.



China Eastern Airlines Customer review :  21 March 2012 by Rona Mendelsohn    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew this airline, business class, in February. Very good service and food, but the movie selection was extremely limited. Same choices going and coming from the US - and all of them were outdated.



China Eastern Airlines Customer review :  20 March 2012 by S Loft    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai-Hong Kong on A320. Departure on time, plane looked new, cabin crew very efficient, pleasant and welcoming. Seat was hard, but it was only a 2.5 hour flight so no problem. Lunch was served - juice, beef and noodles, fruit and mango jelly. Entertainment was on overhead screens. Arrival on time.



China Eastern Airlines Customer review :  15 March 2012 by Josef Sonntag    (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-PVG. On time, quick check-in, good waiting area. A320 - new aircraft, efficient crew. However food was not tasty, free soft drinks and good leg room.



China Eastern Airlines Customer review :  14 March 2012 by Josef Sonntag    (Israel)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-XMN. Departure from domestic terminal T-2, very crowded waiting hall, very good boarding procedure and taken to the plane by bus. A320 aircraft, new condition, poor refreshment, on time with a good seat.



China Eastern Airlines Customer review :  27 February 2012 by W Elgar    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Beijing, return, We did not expect very much and were surprised at the high level of service, great food and beverages, and comfortable seating considering it was only a domestic flight.



China Eastern Airlines Customer review :  15 February 2012 by M Widjaja    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PVG return on A319. First time with China Eastern Airlines and nothing special. Meal presentation was not appealing and poor quality. FA's speak little English but still friendly and attentive. Plenty of leg room and value for money ticket price.



China Eastern Airlines Customer review :  1 February 2012 by Mo Claa    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt (FRA) to Shanghai (PVG) on Airbus 330-200. I booked this flight because it was by far the cheapest. Boarding was on time and the cabin surprisingly modern. There was in-seat-entertainment (on the flight back there were only overhead displays) though the choice of movies very limited. The cabin crew worked well, but they didn't have time for talking or at least smiling. The seat was a little too small for me although my height is average European. Food was okay, not more not less. What I liked were the warm towels handed to you twice and the morning work-out presented by flight attendants. In conclusion you get an average flight experience for a good price.



China Eastern Airlines Customer review :  23 January 2012 by Roger Stone    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing-Nanjing on a mid-week flight. After what seemed a never ending delay in departure (partly due to a sick passenger), the flight was reasonable except for incredibly uncaring fellow passengers who consistently wandered up to the toilet while the aircraft was still taxiing or put their seats completely into recline before the aircraft had even taken off. First Class on these domestic flights is closer to a cheap business class flight in a country such as Australia. Nevertheless, food and service was quite good although the glass of white wine I had must have been the warmest I have ever encountered. The business lounges available at Beijing were extremely rudimentary.



China Eastern Airlines Customer review :  21 January 2012 by A Nurser    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UK to Sydney via Shanghai for Christmas/New Year Dec 2011 - this airline was the cheapest. I purchased an Australian Visa with my flight but had to buy a second visa at Heathrow as China Eastern were adamant I didn't have one and would not issue me a boarding pass until I purchased an emergency one for 35! I would advise taking your own entertainment as the initial first leg of the trip was the only one with a personal TV system, every other flight only had communal TV screens showing Chinese films with English subtitles. Food was mainly meat with noodles or fish with rice, you may want to consider becoming vegetarian for the trip. I had an overnight stop over in Shanghai nothing was very co-ordinated at the airport - ensure you have a hotel booking slip from your agent. All stopover passengers from my flight didn't seem to have a reservation at either of the airport's hotels, the majority of us ended up paying for our rooms on a credit card.



China Eastern Airlines Customer review :  19 January 2012 by J Chilton    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-PDG, PDG-LAX, and a few domestic flights in China. Seats were comfortable on the transpacific flight, and electrical outlets at every seat. The IFE was strange so a laptop comes in handy. Meals were hot and tasty, but expect Asian-style cuisine. Obviously, FA's speak little English, but ours seemed friendly. They brought out hot towels after each meal, which was a pleasant surprise. Domestic flights were pleasant and uneventful. Only issue was when a storm the previous night caused out flight to be cancelled. We would have been out of luck if our Chinese-speaking guide hadn't been there to speak with the agents.



China Eastern Airlines Customer review :  29 December 2011 by P Lin    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Shanghai-Seoul. Surprisingly prompt departure and arrival time at all destinations, no flight delay as described by other passengers. Food quality was poor and much improvement needed, leg-room was only slightly better than budget aircraft's. Service staff were generally helpful.



China Eastern Airlines Customer review :  7 December 2011 by Steven Cao    (China)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am China Eastern Gold (Elite Plus) member and fly with almost every week on Shanghai-Changsha, Shanghai-Chengdu, Shanghai-Kunming, Shanghai-Guiyang and Shanghai-Beijing. Other than the VIP lounge, I never got any other special treatment. Most of MU flights have delays from 30 minutes to 1.5hrs, very tight legroom for all flights, poor quality food served. MU is far behind the China Southern in terms of service quality if you travel within mainland China.



China Eastern Airlines Customer review :  2 December 2011 by M Matsuda    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai-Beijing with A330. The flight from Shanghai to Beijing had very decent hot meal, surprisingly. But the return flight from Beijing to Shanghai had only a sandwich. Not sure why it was so different. No individual seat-back monitor available. Both flights were almost on time with only minor delay.



China Eastern Airlines Customer review :  17 November 2011 by Colin Smith    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Xi'an to Beijing Capital. Nice Airbus A320 flight with o/h Video playing comedy programmes during short 1 hr 22 min duration. Cabin crew worked hard to serve Lunch, pity that the Beef seemed on the tough side and rice was rather cold. Cabin crew give out details of flight progress, nothing from flight deck crew which seems to be the norm in China.



China Eastern Airlines Customer review :  1 November 2011 by Nicholas Sanders    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two very different experiences with China Eastern. I recently flew Melbourne to Shanghai and returned three days later, business class. First surprise, the plane was a Shanghai Airlines B767. Seat 2E was comfortable enough with good legrest and went back to about 150 deg, not flat but enough to sleep. Welcome drink was water or a glass with about 1 cm of sparking wine - very odd. Lunch consisted of small salad, reasonable main course and plate with four pieces of not so fresh fruit. Dinner consisted of same small salad and same poor quality fruit plate with noodle dish in between. The silliest part was that utensils were the poorest plastic I have ever seen. They were so thin the tines of the fork could not be used to pick up the meat or the vegetables - so I had to eat with fingers which is not terrible just really silly. Business class toilet was out of service but crew did their best to give us access to one of the forward economy toilets. Return flight out of Shanghai was quite different. Same type of plane, same seat. Welcome drink was normal glasses of orange juice and white. Toilet worked. Dinner consisted of salad, very good appetizer, seafood main course and fruit or ice cream for dessert. All served with silver cutlery which debunked my thought that plastic was used out of Melbourne for safety reasons. I do not know how the quality out of Melbourne could be so bad as I have used many airlines out of Melbourne and never had such bad food or accessories as on the Eastern China flight and what makes it so strange is that the airline has such good standards out of Shanghai. It was almost like two different airlines - I would never pay business class to fly the first but I would for the second.



China Eastern Airlines Customer review :  31 October 2011 by L Qiang    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PVG-LAX. SYD-PVG leg on an A330 - seemed quite new. Flight Attendants aren't overly friendly, and quite concise and to the point. Food was okay, not overly pleasing. PVG-LAX on an A340. Seemed similar in generation of the A330. Flight Attendants were more friendly on this flight. Some meals were poor quality. Return flight LAX-PVG was extremely similar, however, meal quality was significantly improved. Return flight PVG-SYD was extremely full due to a ticketing malfunction. Food was quite poor.



China Eastern Airlines Customer review :  17 October 2011 by A Maynard    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-XIY-PVG. Good fare on the outbound leg, had to pay 3 times the price for the return, due to Chinese holidays. Both flights were A320 and looked rather tired & dated inside. Seat belt signs remain on at all times and the flight deck make no comments. Cabin crew efficient - but not over friendly. Reasonable free food and soft drinks. Return delayed 90 minutes with little information & last minute gate change. Luggage arrived before I did as it was placed on an earlier flight (?)



China Eastern Airlines Customer review :  17 October 2011 by P Metcalf    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PVG-CKG. Booked flight at the last minute so was happy to be on flight. Checkin in Shanghai quite organised and fast as well as the airport, compared to Beijing much better. No food served on the flight, I was surprised as I had d been on shorter flights with Chinese carriers this trip and got more than enough food, and snacks so was a bit disappointing as it was too late to get any food on arrival in Chongqing. Drinks were served but only drinks. An ok and uneventful flight apart from this.



China Eastern Airlines Customer review :  17 October 2011 by P Metcalf    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BJS-PVG, quite old plane but clean. Fast checkin in Beijing although it looked a little chaotic there at first. No airbridge so all passengers needed to wait and stand around on a bus for a while for departure and arrival in Shanghai. Very crowded boarding area in Beijing. The food was good, more than enough and was interesting if not a little weird. All in all a good flight that I couldn't really complain about.



China Eastern Airlines Customer review :  17 October 2011 by James Seah    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore Changi Airport to Harbin via Shanghai Pudong. Changi to Pudong Airport was A330 but it does not have individualised aircon duct for passengers. Food was fine. Inflight entertainment non-existent, no radio programme even though headset is provided. Pudong to Taiping Airport an A320, food was fine (typical Chinese breakfast). Inflight entertainment the same for the previous trip. Staff service for both flights were fine.



China Eastern Airlines customer review :  14 October 2011 by A Scott   (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Sydney to London return. Food poor and often only one option by the time they reached our seat, staff efficient but not friendly. Shared overhead tvs showed no english movies (Chinese ones had English subtitles but difficult to read them from a distance). No warning about 3 hour delays but did offer food voucher. Wouldn't fly with them again, will pay the extra money for service.


China Eastern Airlines customer review :  5 October 2011 by B Cleary   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

PVG-HKG. As an Elite Plus member, I was entitled to First Class Club access. Lounge well stocked and staff very friendly. Loaded on to a bus for shuttle to the aircraft. A321 of recent remodel. Flight staff friendly and outgoing. It was a 2.5 hr flight. Three choices for hot meal. Arrived hot and tasty, with an ample portion, as well as fruit and ice cream for dessert. First time flying MU, but will certainly look forward to the next booking.


China Eastern Airlines customer review :  29 September 2011 by B Chan   (Hong Kong)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hong Kong-Xian return. On the first leg the aircraft was an Airbus A320 which looked pretty old, staff service was warm and kind. Sadly there wasn't AVOD. On the second leg, the flight was delayed for almost 2 hrs on second leg because of a mechanical problem with the engine. After the switch of planes, we were on a seemingly brand new Airbus A320 with a newer interior. Overall, MU is a fine Chinese airline, the only letdown is the food, the presentation wasn't good but it tasted ok.


China Eastern Airlines customer review :  27 September 2011 by Martinus R Suryanto   (Indonesia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Lianyungang-Shanghai. Almost 3 hours of delay at Lianyungang due to some technical problems at Shanghai airport tower. The ground crew offered a small snack box of bread and bottled beverage, which was a nice relief from the tiredness of waiting at the airport. No AVOD on this 2 hr flight, food was stirred pork with plum sauce which was quite good. FA's had to face complaints from many passengers due to the delay, and they seemed to manage their complaints quite well and attentive. Flight OK, service good.


China Eastern Airlines customer review :  16 September 2011 by C Anderson   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

PEK-PVG-SYD-PVG-PEK. Price for Business Class was very good, angled lie flat seats were comfy, a little narrow but generally comfy in sleep and upright positions. Food on the way to Sydney was ok, not great, but typical of food quality out of China. Lounge in PEK and PVG were both good, PVG being better having a variety of hot food and more drinks to choose from. Lounge in SYD for return leg was Qantas lounge so very good, excellent food and showers etc. Food on the return leg was much better, not only variety but quantity and quality was much better. Service on all legs was good, English level was very good from most attendants. Would definitely recommend their Business Class when it is discounted.


China Eastern Airlines customer review :  31 August 2011 by E Shek   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ICN-PVG. Check-in and boarding quick. Staff were efficient, but unfriendly - some looked glum and didn't seem to want to assist passengers. Tasty meal served promptly after take-off. Announcements made in Chinese, English and Korean. Got a free copy of China Daily on request. Appeared to be headphone facilities, but weren't given any headsets. No personal TV, but newspaper kept me entertained for the short flight. Adequate leg room. Overall, considering the cost it does the job, but otherwise don't expect too much.


China Eastern Airlines customer review :  19 August 2011 by J Wu   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Beijing-Kunming-Lijiang return. Delays here and there, but bearable (most due to weather conditions). Planes look outdated. Ok service, pretty bad food, an average airline for travel.


China Eastern Airlines customer review :  11 August 2011 by Michael Chan   (Hong Kong)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Shanghai to Okinawa. Flight delayed because of a typhoon. On A300-600R, the leg room in Y class is great. The Japanese style dinner is good especially the fish rice. Crew are nice and polite. The service you get exceeds what you pay.


China Eastern Airlines customer review :  8 August 2011 by L Sergi   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Chengdu-Henszhou. Nice airline. Hot food okay, 2 servings of drinks. Attendants were nice. Reasonable flight.


China Eastern Airlines customer review :  8 August 2011 by R Sharp   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney to Shanghai and on to New Delhi. Sydney-Shanghai flight was surprisingly great after reading some of the reviews. I requested and had an exit seat, requested vegetarian meals and it arrived on all sectors without any issues. The seats were comfortable and even offered power outlets for laptops, in economy seats! Movie selection was limited. Shanghai - Delhi sector had older planes and no power in the seats, and we managed to get exit row seats again and food as ordered. Drinks menu was limited to Chinese beer and french red wines - which was OK.


China Eastern Airlines customer review :  3 August 2011 by Johannes Sulaksono   (Indonesia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

DPS-HGZ. Seat was comfortable, meal was okay. FA's were polite and helpful, nice flight with China Eastern.


China Eastern Airlines customer review :  2 August 2011 by Diganta Das   (Singapore)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My wife and I flew China Eastern Airlines from Singapore to Kunming return. The onward flight was delayed by 1 hr. Inside the flight, it was a standard A320 seating arrangement. The crew members were nice and warm. The food was generic and nothing much to talk about. There was no AVOD. The return flight was on time. Crew members, again, were nice and welcoming. The flight was relatively new and clean. Overall, it was a good and safe experience. And of course, it is value for money.


China Eastern Airlines customer review :  1 August 2011 by J Lu   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I was in China for 5 months for a work stint and flew China Eastern around once every two weeks. It was the only carrier available for some rural airports. although there seem to be a negative impression on here regarding its service and delays, I have to say that during the 10 something flights I took with them, not once was my flight delayed, or my bags lost. Their seats are pretty cramped and foods are generic. The more important parts was getting to my destination on time and safe.


China Eastern Airlines customer review :  21 July 2011 by B Murg   (China)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Hong Kong-Shanghai, Shanghai-Beijing. Both flights delayed, the first delay sat for 1hr on the tarmac in Hong Kong while the second was a 2 hr delay due to aircraft change. No information as to reason for the delay or how long we would be waiting. Boarding Shanghai-Beijing was chaos, staff seemed to exert little or no control over passengers. Some passengers were on cell phones while we were taxiing to take off. A special meal had been ordered but for some reason was given fruit as my meal. China Eastern has a long way to go, they need to learn to focus on staff training.


China Eastern Airlines customer review :  19 July 2011 by D Perry   (Hong Kong)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hong Kong-Shanghai-New York (JFK) return. At check-in in Hong Kong there was quite a long line with only a handful of agents. However, I was still able to clear check-in, security and get to the gate 10 mins before boarding. Hong Kong-Shanghai was very comfortable on an A320. Once we arrived at Shanghai we had to go through Chinese customs and back through the metal detectors to transfer. Shanghai-JFK, on an A340, was very good. However, there was no in-seat entertainment systems and the communal movies that were offered were not very good. In every seat, however, there is an electrical plug. I saw quite a few passengers plug in iPads and PSPs and such, so CEA is allowing you to bring your own entertainment. The food throughout both flights did not offer any non-Chinese food options. On the return flight everything was fine and the food and drink seemed to be of better quality. The flight to Shanghai was about 30 mins late, which cut my transfer to HKG close. CEA is good value for money.


China Eastern Airlines customer review :  14 July 2011 by Sherry Zhang   (China)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

Shanghai-London and I saw things I had never seen before on the same route, like Twinings and wine. Don't know if it is their recent service upgrade. Hope they can keep that up.


China Eastern Airlines customer review :  30 June 2011 by Andrew Mortimer   (New Zealand)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew Beijing-Pudong and Macau-Pudong-Bejing. First flight on A330 which was not very full. Seats still a bit cramped and no food served, just a very processed drink and I am diabetic! Macau through Pudong-Bejing was on A320 both flights. MU did not listen to my pleas not to check bag all the way through to Beijing and promptly lost it in Shanghai. Flight late and check in at Macau disorganised for a very small airport. Baggage services at Beijing very unhelpful. Would only fly MU again if no alternative.


China Eastern Airlines customer review :  27 June 2011 by T Levine   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-Shanghai. A terrific airline for the price. Comfortable seating. Food as good as any Chinese airline. Generous flight attendants. You should have no hesitation flying this airline.


China Eastern Airlines customer review :  26 June 2011 by Jiang Hans   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

China Eastern has got a lot better since I flew with them 3 yrs ago from LAX-PVG. The modern A340-600 aircraft has roomy space compared to other international airlines and my favourite comfortable 2-4-2 seat configuration. They also have power outlets behind each seat which many airlines don't have, they have many music channels. The meals are a great amount. The flight attendants are friendly and helpful as on the way to PVG a PAX lost his wallet somewhere and about 3 FA's tried to help him find his wallet for over an hour and they made an announcement too. Shanghai's PVG international airport is very nice and modern and easy to navigate around. I've seen many negative comments and review for China Eastern and don't understand why. But most of them i've noticed come from Westerners and I understand why. The food and culture and drinks with no ice is Chinese culture. It'll be unfamiliar so bring some snacks. I've heard of many situations where they give Lunch vouchers and hotel room for delayed flights.


China Eastern Airlines customer review :  25 June 2011 by Joerg Doelfer   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt-Shanghai-Taipei and return. Very basic with no inflight entertainment. No problem as I had books to read, movies to watch and music to listen to myself. Unbeatable price. No online check-in, but staff very friendly and arranged good seats for me (even when I showed up 1hr ahead of check-in). The ground staff helped my parents at Shanghai airport with transfer flight, I really appreciate their assistance as my parents only speak German. Got a beer whenever I asked for it.


China Eastern Airlines customer review :  20 June 2011 by Helen Ham   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

YVR-HKG + return flight. Paid $1000CAD. The service and food was good/excellent compared to North American airlines I have flown. All 4 of my flights (connections) arrived and departed on time. I found the seats comfortable. Also, there was a lot of food offered in the flights - my 2 hr flight came with a full meal.


China Eastern Airlines customer review :  15 June 2011 by Marian Virga   (Italy)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I tried to upgrade on CEA flight Shanghai to Rome. Was told that there was Superior Economy so paid extra at Shanghai airport for a seat with more leg room etc. only to discover that they had sold me another economy seat. Superior Economy Does Not Exist on their aircraft. There was no in-flight entertainment on a 12 hr+ flight and the only good thing about the seats is that there is a small foot rest.




 
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