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Bulgaria Air
5.1 out of 10  5.1 out of 10
91 reviews
 

 



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BULGARIA AIR Customer review :  30 July 2014 by Gene Burns    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to SOF, Airbus 320. Good fare, staff friendly, on-time flight. Nice that there's a bottle of water at your seat and you later receive a free sandwich. But the worse leg room I've ever encountered on a plane. I'm 6 ft (183cm) and the metal bar of the spring-loaded seat pocket jammed uncomfortably into my knee cap.



BULGARIA AIR Customer review :  18 July 2014 by Katrine Bonde    (Denmark)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with them from Copenhagen to Burgas and return, and were not very pleased with the flight. The first flight was delayed 40 minutes, but then nothing happened, I waited there for 3 hours, and the only information we got was that they were doing a security check, 3 hours is a long time to be in a gate with nothing to eat and no information at all. When we finally got on board, the plane was very old. When we were about to land the stewardess told me to switch off my phone - which I did, but then I looked behind and she was sitting on her iPhone. On the return flight we were 40 minutes delayed again, with no information again and the staff was not very friendly. I would not recommend this to anyone.



BULGARIA AIR Customer review :  13 July 2014 by G Payne    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 461 - July 10 2014, SOF-AMS, Business Class. Very nice 2.5 hour flight. Flight attendant was very good and the breakfast was hot and tasty. I would definitely rate this far superior to the business class I fly in the USA.



BULGARIA AIR Customer review :  28 April 2014 by A Dzhigarov    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-SOF. No delays, quite interesting flight magazine, charming attendants. Overall, really pleasant 2 hours flight.



BULGARIA AIR Customer review :  5 February 2014 by Dimitre Trendafilov    (Bulgaria)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FB491 (Sofia to Zurich), Feb 4th 2014.They changed the schedule for a 7.30am flight to 11am the night before the flight. Note that this was a permanent schedule change - not a one off delay due to something unexpected. No notice was sent out to notify passengers of this change. I had to wake up at 3am to get to Sofia Airport, just to find out that I have to wait 4 hours. The airline staff at the airport were rude and offered no assistance - 'just go there and wait'. In addition the food on the flight was quite bad - they only offer sandwiches, which are so pre-processed, that they look as if they can last for months without getting spoiled. Very poor service.



BULGARIA AIR Customer review :  28 January 2014 by H Trang    (Vietnam)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Sofia to Rome. Very rude crew staff. No one smiled. When the plane was landing, one of the flight attendants came up to ask me to close the table (I was sleeping so I didn't hear the announcement). I, did what she told me, then asked her to take my glass of water. She told me to keep it and just walked away before I could open my mouth to protest.



BULGARIA AIR Customer review :  10 December 2013 by G Constantine    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent experience AMS-SOF-AMS in summer 2013. On time, clean aircraft. Cabin crew was not excessively polite, yet punctual and efficient. Appreciated newspapers and small sandwich kit.



BULGARIA AIR Customer review :  25 September 2013 by C Rick    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sofia to LHR, friendly cabin crew, sandwich and beer on board. Reached destination on-time. Good airlines, deserve at least 3 Star rating, better than many 3 Star airlines.



BULGARIA AIR Customer review :  14 September 2013 by Stef Heathcote    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This airline lacks basic customer services and fails to apply the same procedures across its offices - in our travel we were allowed to take 3 bags, with one being heavier than 23kg, on the way to Bulgaria, but not on the way back. We have two small children and we travel usually with less number of bags as it makes things easier. The airlines have been very understanding and never had problems with travelling with one suitcase for all four for example. We had an awful episode at the airport and we found the airline being bureaucratic and unhelpful. We had seats problems both ways - a seat in front of us was broken which resulted in the lady in front almost laying on my daughters lap and I sat on a broken seat on the way back. We wouldn't recommend Bulgaria Air services.



BULGARIA AIR Customer review :  25 July 2013 by C Garratt    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SOF-CDG. Spotless E190 aircraft. I find its 2x2 layout very comfortable with leather seats. Departure slightly late but arrival on time. A sandwich for breakfast and a drink, which is pretty standard nowadays. I would say it is 3-star standard.



BULGARIA AIR Customer review :  22 June 2013 by Robert Gatt    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown Bulgaria Air several times from Scotland, ie Glasgow and Aberdeen and the punctuality has been spot on every time, 20kg allowance you don't get charged for putting your luggage in the hold, all in all very good service. My wife and I will be flying to Bourgas on 24th June from Glasgow, so looking forward to the flight again.



BULGARIA AIR Customer review :  3 June 2013 by E Atanassov    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight SOF to VAR (economy) - have not used Bulgaria Air in few years, but I needed one way domestic flight hence they were the only option. Flight left on time, landed earlier. Check in was great, free WiFi at the airport (different area for domestic flights), security was fast. Once at Varna (terminal needs upgrade, but was told there is new one next to it that would be open in 2013) the baggage came fast and no issues. Overall very happy with the quick flight, and will use again.



BULGARIA AIR Customer review :  3 June 2013 by B Assenova    (Austria)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Varna-Sofia, FB0980, 4 May 2013. Very bad experience! A huge delay - more than 8 hrs. No information, no compensation, no apology. Rather rude behaviour of local agent of FB office at Varna airport. Poor service on board.



BULGARIA AIR Customer review :  17 May 2013 by A Bland    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SOF-LHR on A319. Flight on-time, sandwiches good (and had separate vegetarian option), choice and quality of drinks good and staff polite and efficient. No complaints at all and would definitely fly with Bulgaria Air again.



BULGARIA AIR Customer review :  7 May 2013 by J Tydeman    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Sofia. A very crowded flight but good staff, if not overly friendly. More or less on time. Good drink service and food okay. I think Air Bulgaria need more flights at Heathrow though as this was rammed. Newspapers circulated but no English ones on a flight out of London? Another dislike is the setbacks had very narrow rigid space for storing stuff meaning you were limited to one or two magazines but no space for water, books etc.



BULGARIA AIR customer review :  1 November 2012 by Emiliano Morchi   (Italy)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MXP-SOF-MXP. Outbound flight with BAe 146, not very new, but still ok. Compared to other aircraft's of the same model, the legroom was very good and the seats more comfortable. Crew not very talkative but professional. On the way back brand new EMB-190: very nice plane, but with smaller legroom compared to LOT and Air Dolomiti, that use the same aircraft. Much friendlier crew. The food was correct and consisted of a sandwich and a small bar of chocolate, which is ok for a 2 hrs flight. Upon boarding offered a bottle of water. On both ways smooth boarding. In general it was relaxing travel and the price was acceptable, 200 EUR with a late booking.


BULGARIA AIR customer review :  26 July 2012 by Alexander Kraev   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-SOF with a brand new Embraer E190. Quick boarding and flight was on time. Cabin crew was friendly. Served light lunch consisting of a sandwich, drinks and complimentary chocolate. Smooth flight and landing in Sofia. Ultimately worth the 250 CHF ticket price, recommended airline.


BULGARIA AIR customer review :  30 April 2012 by P Bedson   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Legroom in economy on the (almost new) Airbus 319 is terrible unless you are really short - I didn't think they made planes with such a tight configuration any more. FA are completely hit and miss. Wine "service" is non-existent. Pretty dreadful really.


BULGARIA AIR customer review :  22 April 2012 by J De Schepper   (Belgium)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Two return flights on Brussels-Sofia route. One on a clean A319, the other Embraer 190. Staff friendly and helpful, good selection of drinks onboard. Sandwiches were not bad at all. If tall, try to get an aisle seat next to the emergency exit in the middle of the plane. As another review mentioned, online check-in is limited only to flights taking off from Sofia which is a lack in these times. All in all, not a bad service and I'll fly again.


BULGARIA AIR customer review :  18 April 2012 by Boyan Dimitrov   (Bulgaria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Overall satisfied - very friendly and professional crew, good onboard service. The only thing which can be pointed out as negative are the old British Aerospace plains, which operate the internal flights - small and crowded. Recently have spotted the new Embraer 190 jets, I am sure this will improve the overall quality of their fleet.


BULGARIA AIR customer review :  7 March 2012 by Asen Dimitrov   (Bulgaria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOJ-SOF-TXL-SOF-BOJ. Flights on time, good staff, not very good food but nice wine. Good value. All 4 flights were with BAE 146-200/300.


BULGARIA AIR customer review :  2 March 2012 by Plamen Veselinov   (Bulgaria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SOF-FRA-SOF. I Flew Bulgaria Air many times before but this was one of the best flights. The cabin crew was friendly and helpful. I heard they are waiting for 11 new embraer 190 to upgrade their fleet. Looking forward to fly with them again.


BULGARIA AIR customer review :  25 February 2012 by J Kennard   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Sofia-London Heathrow on A320. Accept no recline on last row (29) in economy but seats among the most uncomfortable I have been allocated as lumbar support was too firm and you felt it was pushing you out of the front of the seat. Cabin crew non-existent once snack service complete-remained at the back of the aircraft with the curtain closed for remainder of trip until 30/40 mins before landing. Made a 3 hour+ flight seem longer, but at the end of the day it got us home.


BULGARIA AIR customer review :  1 February 2012 by Gregory Epps   (Germany)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Just completed my 4th flight between Sofia and Frankfurt over a 6 month period. How pleasant it is to be sitting in a real business class seat 2 x 2 with room to spread and not having my notebook screen crushed by the seat in front, with drinks before takeoff and charming crew. All flights without exception have been right on time operated with new A319s. I only wish they'd operate the route more frequently so I could use them both ways.


BULGARIA AIR customer review :  16 December 2011 by G Papadimitriou   (Greece)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

This airline uses the oldest planes I have ever flown. I use Bulgaria Air very often, as I fly for business to Sofia from Athens, and I have been disappointed several times. The cabin crew is ok, but their cabins smell horrible. When there are less than 50 passengers for the route, which is very often, they bring in propeller aircraft's ATR-42, which almost double the time of the journey and offer much less cabin comfort. They change the departure time, sometimes without any notification, and as it may be up to 2 hours, there is no refund of the paid money. For the quality of the meal and the seats, I would absolutely agree with previous comments, that it is unacceptable when the price paid is equal to this of Alitalia, Lufthansa, Air France etc.


BULGARIA AIR customer review :  9 September 2011 by J Vergaert   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sofia to Brussels, Economy. Sofia Terminal 2 is new and empty, check-in easy and friendly. Good price and only Euro 50 for an additional piece of luggage (up to 20 kilos). No delay, friendly, new and clean plane, OK seats, free drinks including beer and wine, free food but this one is basic (tasteless sandwich and chemical waffle). So a good value as a whole. Problem is the small pitch, you cannot even open your laptop to work.


BULGARIA AIR customer review :  26 August 2011 by Kostadin Cholakov   (Netherlands)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Two return flights on Amsterdam-Sofia route. Both times on a new and clean A319. Staff generally friendly and helpful, good selection of drinks onboard. The worst thing is the small seat pitch- only 29''. The A319, in two-class configuration, has 144 seats with 3 additional rows in Economy Class. The sandwiches they serve consist of tasteless bread and cheese. For 10 months between the 2 flights the food remained unchanged. Ground service is slow and staff inefficient. Online check-in is limited only to flights taking off from Sofia and going to particular destinations.


BULGARIA AIR customer review :  26 July 2011 by M Atanasova   (Bulgaria)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Sofia-Varna-Sofia several times this summer. None of the flights were on time. Average delay of 2-3 hrs is rather usual thing than an exception. No compensation is offered. I would try to avoid them in the future.


BULGARIA AIR customer review :  18 July 2011 by Chris Anderson   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sofia-Varna-Sofia, my first time flying with FB and for 85 Euro return wasn't expecting much but pleasantly surprised. Check in for both flights was fast and as I am 2m tall was offered an aisle seat without asking. Service on the 40 min flights was good considering, drinks and a croissant offered and crew were friendly. BAE146 was old but clean and appeared well maintained, no problem flying with them again. Seat pitch was ok, no different to other short haul.


BULGARIA AIR customer review :  13 July 2011 by Salvo Lima   (Switzerland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-SOF. Flight on time, good service onboard, friendly staff. Aircraft a bit old. Good value for money.


BULGARIA AIR customer review :  9 June 2011 by M Anderson   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LGW-VAR Outgoing flight bumped twice before we even arrived at the airport then a technical failure, so ended up flying at 2200, instead of 0830 - arrived 0400 with no public transport. Aircraft needed a good clean to fixtures and fittings, cabin lights not working properly. Return flight very tatty and dirty, lights again faulty. Seat pitch awful. Call centre staff in Sofia didn't do what we asked. Flight crew okay, spoke English and Bulgarian. Quality of service that of Ryanair/Easyjet, but full price tickets.


BULGARIA AIR customer review :  27 May 2011 by A Kraev   (Switzerland)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ZRH-SOF, clean A319. Cabin staff friendly and food was quite nice given the duration of flight. Legroom a bit on the short side. Overall, quite satisfied with the flight.


BULGARIA AIR customer review :  25 May 2011 by M Lawrence   (Israel)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

TLV-SOF return, A319. Good drinks service, fairly friendly crew, good info given by the captain in clear English. A nice unexpected bonus - I signed up for Bulgaria Air miles program (they don't partner with anyone else). The line to the check-in counters was huge in Sofia. They had (to my pleasant surprise) a check-in line for Frequent Flyer members, not just Business.


BULGARIA AIR customer review :  1 May 2011 by Joerg Lehnert   (Germany)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Berlin to Sofia in a slightly aging though clean BAE 146. As the plane was full, seating space was a bit tight. Plane on time, crew reasonably friendly. Onboard service included two big sandwiches and a small piece of cake. Beverages non alcoholic and alcoholic (beer or wine) and offered in large quantities. Newspapers available but only in Bulgarian language. Overall a good experience.


BULGARIA AIR customer review :  14 February 2011 by J Ward   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sofia-Burgas-Sofia. One of the cabin crew on the first leg of the journey seemed a little grumpy, but the rest of the staff were all helpful and cheery. They did a magnificent job on the 40 minute flight, distributing free juice, coffee, croissant and newspaper! The seating was a little cramped for width, but as neither journeys were overly full it was ok. Might be a problem on a longer flight.


BULGARIA AIR customer review :  1 February 2011 by L Engelbracht   (Belgium)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Brussels-Sofia return. 5 hrs delay, old and dirty airplane. Poor service and legroom. Never again, and will choose an airline where I have to make stops to bring me to Sofia.


BULGARIA AIR customer review :  14 July 2010 by Nina Koryakina   (Russia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked Bulgaria Air, Moscow - Bourgas - Moscow for our family vacation. First, they cancelled all Sunday flights, so we had to fly out on Friday - we learned about it on Friday. The times were changed, too. From comfortable 7pm from Moscow and 2pm to Moscow, to 3am from Moscow and about 8pm to Moscow, arriving at about midnight. And we are traveling with three kids. Bulgaria Air seems to be in business of causing inconvenience, for this was a small one comparing to what was awaiting on our way back. They routed the flight from Bourgas to Moscow through Sofia. I thought this was not such a big deal, especially when I saw that there would be just 50 minutes between the flights. However, they made all of us go through the whole procedure: - claim our luggage; - check-in; and even - passport control. We had to go through security check on our way to the plane and some of the passengers had already opened their Duty Free bags from Bourgas Duty Free. When they asked what were they supposed to do now, the answer was Put it in your luggage.It was quite a sight to see these poor fellows rushing back to check-in stands and asking for their luggage back. The check-in clerks had no way to claim it back - or so they said. We thought the airline would provide us with a meal, since they extended the time of our flight from 2.5 to 6 hours. There was a cold sandwich and a cup of juice. That's it for a six-hour journey. The kids on the plane were going crazy - overtired, hungry, just exhausted. Nobody in Bulgaria Air cared enough to reserve the front seats for passengers with kids, though this is a common practice for all major charter providers. All the way we were treated like a heard of sheep, not like customers. As one passenger on this forum put it, customer service is an alien concept for Bulgaria Air.


BULGARIA AIR customer review :  17 May 2010 by N. Bowman   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt to Sofia return. The ground staff in Frankfurt and Sofia were very helpful and gave us the seats we requested. The flight to Sofia was a smaller plane and unmarked, but it was clean and comfortable. We received a sandwich and dessert and drink selection offered was good. On return we flew a 737 and the leg room was very tight, but luckily it was not a full flight and we were able to move around. We had a packed lunch with sandwich and cake and the same nice selection of drinks. The crew seemed courteous and responsive to requests. We left and arrived on time, and we had no baggage problems on either end. All in all, it was a good experience and I would fly Bulgarian Air again.


BULGARIA AIR customer review :  28 March 2010 by D Crawford   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

This is a ridiculous airline, very badly run! I flew them BFS-SOF-BFS in February and it was the most horrible flight I have ever been on. The space between the seats is nothing and I sat the 3+ hour flight with my knees jammed to the seat in front. The flight attendants were rude and kept obsessing over the stupid curtain between business and economy (there was no difference on this flight as it was a charter) and only did half the safety briefing on the outbound. The heat on the plane was unbearable and any time you asked for a drink of water the flight attendants would acknowledge your request but made no effort at all to fulfil it. Another person in my group went to the galley himself to get a drink after having asked the flight attendants several times. The flight attendants could barely crack a smile and they only time they spoke was to give an unenthusiastic hello as we were boarding or to stand in the aisle and wave their hands about while complaining about the amount of children in the aisle. The plane had no Bulgaria Air titles on it or anything to suggest that it was the country's national airline. While it was a new A320 and very quiet, I found the seat layout ridiculous.


BULGARIA AIR customer review :  23 February 2010 by E Black   (Ireland)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Just back from a skiing holiday in Bulgaria, flew with Bulgaria Air. Very bad experience. Cabin crew were the grumpiest I have ever experienced - did not smile once during the whole flight. The plane was extremely old and had no logo on it at all. No room in seats, completely squashed. On the return flight to Belfast I found a three foot long piece of plastic lying on the ground under my feet! Take off and landing extremely poor - never again.. Felt unsafe during the whole flight, cabin crew have no english.


BULGARIA AIR customer review :   19 December 2009 : by Davide Greco

Customer Rating : 3/5

3 Star Rating

Sofia-Varna return. I was a little concerned about this flight after reading some of the comments but I had a positive experience. Both flights on time, airliner was an Avro 146 which is OK for a 40 minute hop. Cabin crew friendly and with good english skills. On the contrary, ground crew at both airports barely said "hello" to me and looked very bored.


BULGARIA AIR customer review :   3 November 2009 : by Pat Leiper

Customer Rating : 3/5

3 Star Rating

Sofia-Heathrow return. It's a matter of luck with Bulgaria Air. My flights were fine and the cabin crew pleasant. Food - small ham and cheese sandwich and a small cake and it's free. Drinks free and a good selection. My only complaint is not enough leg room. Sadly, when my family flew Sofia-Heathrow a few weeks later things were different. They found a half-chewed sandwich in the seat pocket with a lump of chewing-gum on top! When they showed it to the attendant she remarked "Dirty English passengers from previous flight"! My family also complained about leg-room and stale food. So, as I say, it's a matter of luck. However, I will use them again if the fare is competitive.


BULGARIA AIR customer review :   28 September 2009 : by C Mueller

Customer Rating : 3/5

3 Star Rating

SOF-Varna return in Business Class (operated by Hamus International Airlines). At SOF airport separate Business Class Security Check. Very nice lounge from where Business Class passengers are picked up and delivered to aircraft. Older AVRO Jet, inside completely coloured with white paint. Very wide seats (mechanics a bit worn out), spacious leg room. Drink and Snack offered on 50 minutes flight. Very attentive and friendly staff. Present (bottle of wine and some cosmetics) on departure. A very good experience at € 230 for both ways in Business class!


BULGARIA AIR customer review :   30 August 2009 : by Randall Nelson

Customer Rating : 4/5

4 Star Rating

SOF-MAD Business Class and BCN-SOF in Economy. Outbound flight to MAD was a new A319. Business seat was comfortable, with a wide seat. Seat recline was good. Flight attendants attentive. Breakfast good and generous portions. Return BCN-SOF A320 seated in emergency exit so comfortable enough. Sandwich and free drinks provided for the 2:30 minute flight. Overall was quite impressed with Bulgaria Air, their fleet is new, flight attendants very attentive and professional. Their prices are comparable to low cost carriers on their service to Europe and they depart and arrive at Sofia Airport's modern and spacious Terminal 2 versus the old Terminal 1 for the low cost carriers.


BULGARIA AIR customer review :   25 June 2009 : by C Gotsch

Customer Rating : 4/5

4 Star Rating

LHR-SOF My first flight on this airline, chosen for price and convenience (dep LHR at 6pm). Check-in quick (no queues) and reasonably friendly (handling agent is Alitalia). Boarding by seat row, smooth and efficient. Seat pitch not great but in my opinion no worse than on most other airlines these days. Friendly PAs. Departure and arrival were both on time. Rather long wait for luggage at SOF.


BULGARIA AIR customer review :   22 June 2009 : by G Chinn

Customer Rating : 4/5

4 Star Rating

LGW - Varna. This airline seems to have improved since I last flew with them a year ago. Fairly modern A320 plane (although completely unlabelled as Bulgaria Air as others here note) left and arrived on time, staff friendly and efficient and snack/drinks ok (free, after all!).




 
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