Bulgaria Air Passenger Reviews and Bulgaria Air Customer Trip Reports   a World 2-Star Airline         Add your Bulgaria Air customer review   Bulgaria Air 2-Star Airline ranking   Airline Reviews : A-Z Index       Customer Review scoring : Bulgaria Air   5.1 out of 10 78 reviews

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	BULGARIA AIR Customer review :  17 May 2013 by A Bland    (UK)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	SOF-LHR on A319. Flight on-time, sandwiches good (and had separate vegetarian option), choice and quality of drinks good and staff polite and efficient. No complaints at all and would definitely fly with Bulgaria Air again.

	BULGARIA AIR Customer review :  7 May 2013 by J Tydeman    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Heathrow to Sofia. A very crowded flight but good staff, if not overly friendly. More or less on time. Good drink service and food okay. I think Air Bulgaria need more flights at Heathrow though as this was rammed. Newspapers circulated but no English ones on a flight out of London? Another dislike is the setbacks had very narrow rigid space for storing stuff meaning you were limited to one or two magazines but no space for water, books etc.

BULGARIA AIR customer review :  1 November 2012 by Emiliano Morchi   (Italy)

MXP-SOF-MXP. Outbound flight with BAe 146, not very new, but still ok. Compared to other aircraft's of the same model, the legroom was very good and the seats more comfortable. Crew not very talkative but professional. On the way back brand new EMB-190: very nice plane, but with smaller legroom compared to LOT and Air Dolomiti, that use the same aircraft. Much friendlier crew. The food was correct and consisted of a sandwich and a small bar of chocolate, which is ok for a 2 hrs flight. Upon boarding offered a bottle of water. On both ways smooth boarding. In general it was relaxing travel and the price was acceptable, 200 EUR with a late booking.

BULGARIA AIR customer review :  26 July 2012 by Alexander Kraev   (Switzerland)

ZRH-SOF with a brand new Embraer E190. Quick boarding and flight was on time. Cabin crew was friendly. Served light lunch consisting of a sandwich, drinks and complimentary chocolate. Smooth flight and landing in Sofia. Ultimately worth the 250 CHF ticket price, recommended airline.

BULGARIA AIR customer review :  30 April 2012 by P Bedson   (UK)

Legroom in economy on the (almost new) Airbus 319 is terrible unless you are really short - I didn't think they made planes with such a tight configuration any more. FA are completely hit and miss. Wine "service" is non-existent. Pretty dreadful really.

BULGARIA AIR customer review :  22 April 2012 by J De Schepper   (Belgium)

Two return flights on Brussels-Sofia route. One on a clean A319, the other Embraer 190. Staff friendly and helpful, good selection of drinks onboard. Sandwiches were not bad at all. If tall, try to get an aisle seat next to the emergency exit in the middle of the plane. As another review mentioned, online check-in is limited only to flights taking off from Sofia which is a lack in these times. All in all, not a bad service and I'll fly again.

BULGARIA AIR customer review :  18 April 2012 by Boyan Dimitrov   (Bulgaria)

Overall satisfied - very friendly and professional crew, good onboard service. The only thing which can be pointed out as negative are the old British Aerospace plains, which operate the internal flights - small and crowded. Recently have spotted the new Embraer 190 jets, I am sure this will improve the overall quality of their fleet.

BULGARIA AIR customer review :  7 March 2012 by Asen Dimitrov   (Bulgaria)

BOJ-SOF-TXL-SOF-BOJ. Flights on time, good staff, not very good food but nice wine. Good value. All 4 flights were with BAE 146-200/300.

BULGARIA AIR customer review :  2 March 2012 by Plamen Veselinov   (Bulgaria)

SOF-FRA-SOF. I Flew Bulgaria Air many times before but this was one of the best flights. The cabin crew was friendly and helpful. I heard they are waiting for 11 new embraer 190 to upgrade their fleet. Looking forward to fly with them again.

BULGARIA AIR customer review :  25 February 2012 by J Kennard   (UK)

Sofia-London Heathrow on A320. Accept no recline on last row (29) in economy but seats among the most uncomfortable I have been allocated as lumbar support was too firm and you felt it was pushing you out of the front of the seat. Cabin crew non-existent once snack service complete-remained at the back of the aircraft with the curtain closed for remainder of trip until 30/40 mins before landing. Made a 3 hour+ flight seem longer, but at the end of the day it got us home.

BULGARIA AIR customer review :  1 February 2012 by Gregory Epps   (Germany)

Just completed my 4th flight between Sofia and Frankfurt over a 6 month period. How pleasant it is to be sitting in a real business class seat 2 x 2 with room to spread and not having my notebook screen crushed by the seat in front, with drinks before takeoff and charming crew. All flights without exception have been right on time operated with new A319s. I only wish they'd operate the route more frequently so I could use them both ways.

BULGARIA AIR customer review :  16 December 2011 by G Papadimitriou   (Greece)

This airline uses the oldest planes I have ever flown. I use Bulgaria Air very often, as I fly for business to Sofia from Athens, and I have been disappointed several times. The cabin crew is ok, but their cabins smell horrible. When there are less than 50 passengers for the route, which is very often, they bring in propeller aircraft's ATR-42, which almost double the time of the journey and offer much less cabin comfort. They change the departure time, sometimes without any notification, and as it may be up to 2 hours, there is no refund of the paid money. For the quality of the meal and the seats, I would absolutely agree with previous comments, that it is unacceptable when the price paid is equal to this of Alitalia, Lufthansa, Air France etc.

BULGARIA AIR customer review :  9 September 2011 by J Vergaert   (UK)

Sofia to Brussels, Economy. Sofia Terminal 2 is new and empty, check-in easy and friendly. Good price and only Euro 50 for an additional piece of luggage (up to 20 kilos). No delay, friendly, new and clean plane, OK seats, free drinks including beer and wine, free food but this one is basic (tasteless sandwich and chemical waffle). So a good value as a whole. Problem is the small pitch, you cannot even open your laptop to work.

BULGARIA AIR customer review :  26 August 2011 by Kostadin Cholakov   (Netherlands)

Two return flights on Amsterdam-Sofia route. Both times on a new and clean A319. Staff generally friendly and helpful, good selection of drinks onboard. The worst thing is the small seat pitch- only 29''. The A319, in two-class configuration, has 144 seats with 3 additional rows in Economy Class. The sandwiches they serve consist of tasteless bread and cheese. For 10 months between the 2 flights the food remained unchanged. Ground service is slow and staff inefficient. Online check-in is limited only to flights taking off from Sofia and going to particular destinations.

BULGARIA AIR customer review :  26 July 2011 by M Atanasova   (Bulgaria)

Sofia-Varna-Sofia several times this summer. None of the flights were on time. Average delay of 2-3 hrs is rather usual thing than an exception. No compensation is offered. I would try to avoid them in the future.

BULGARIA AIR customer review :  18 July 2011 by Chris Anderson   (Australia)

Sofia-Varna-Sofia, my first time flying with FB and for 85 Euro return wasn't expecting much but pleasantly surprised. Check in for both flights was fast and as I am 2m tall was offered an aisle seat without asking. Service on the 40 min flights was good considering, drinks and a croissant offered and crew were friendly. BAE146 was old but clean and appeared well maintained, no problem flying with them again. Seat pitch was ok, no different to other short haul.

BULGARIA AIR customer review :  13 July 2011 by Salvo Lima   (Switzerland)

ZRH-SOF. Flight on time, good service onboard, friendly staff. Aircraft a bit old. Good value for money.

BULGARIA AIR customer review :  9 June 2011 by M Anderson   (UK)

LGW-VAR Outgoing flight bumped twice before we even arrived at the airport then a technical failure, so ended up flying at 2200, instead of 0830 - arrived 0400 with no public transport. Aircraft needed a good clean to fixtures and fittings, cabin lights not working properly. Return flight very tatty and dirty, lights again faulty. Seat pitch awful. Call centre staff in Sofia didn't do what we asked. Flight crew okay, spoke English and Bulgarian. Quality of service that of Ryanair/Easyjet, but full price tickets.

BULGARIA AIR customer review :  27 May 2011 by A Kraev   (Switzerland)

ZRH-SOF, clean A319. Cabin staff friendly and food was quite nice given the duration of flight. Legroom a bit on the short side. Overall, quite satisfied with the flight.

BULGARIA AIR customer review :  25 May 2011 by M Lawrence   (Israel)

TLV-SOF return, A319. Good drinks service, fairly friendly crew, good info given by the captain in clear English. A nice unexpected bonus - I signed up for Bulgaria Air miles program (they don't partner with anyone else). The line to the check-in counters was huge in Sofia. They had (to my pleasant surprise) a check-in line for Frequent Flyer members, not just Business.

BULGARIA AIR customer review :  1 May 2011 by Joerg Lehnert   (Germany)

Berlin to Sofia in a slightly aging though clean BAE 146. As the plane was full, seating space was a bit tight. Plane on time, crew reasonably friendly. Onboard service included two big sandwiches and a small piece of cake. Beverages non alcoholic and alcoholic (beer or wine) and offered in large quantities. Newspapers available but only in Bulgarian language. Overall a good experience.

BULGARIA AIR customer review :  14 February 2011 by J Ward   (UK)

Sofia-Burgas-Sofia. One of the cabin crew on the first leg of the journey seemed a little grumpy, but the rest of the staff were all helpful and cheery. They did a magnificent job on the 40 minute flight, distributing free juice, coffee, croissant and newspaper! The seating was a little cramped for width, but as neither journeys were overly full it was ok. Might be a problem on a longer flight.

BULGARIA AIR customer review :  1 February 2011 by L Engelbracht   (Belgium)

Brussels-Sofia return. 5 hrs delay, old and dirty airplane. Poor service and legroom. Never again, and will choose an airline where I have to make stops to bring me to Sofia.

BULGARIA AIR customer review :  14 July 2010 by Nina Koryakina   (Russia)

Booked Bulgaria Air, Moscow - Bourgas - Moscow for our family vacation. First, they cancelled all Sunday flights, so we had to fly out on Friday - we learned about it on Friday. The times were changed, too. From comfortable 7pm from Moscow and 2pm to Moscow, to 3am from Moscow and about 8pm to Moscow, arriving at about midnight. And we are traveling with three kids. Bulgaria Air seems to be in business of causing inconvenience, for this was a small one comparing to what was awaiting on our way back. They routed the flight from Bourgas to Moscow through Sofia. I thought this was not such a big deal, especially when I saw that there would be just 50 minutes between the flights. However, they made all of us go through the whole procedure: - claim our luggage; - check-in; and even - passport control. We had to go through security check on our way to the plane and some of the passengers had already opened their Duty Free bags from Bourgas Duty Free. When they asked what were they supposed to do now, the answer was Put it in your luggage.It was quite a sight to see these poor fellows rushing back to check-in stands and asking for their luggage back. The check-in clerks had no way to claim it back - or so they said. We thought the airline would provide us with a meal, since they extended the time of our flight from 2.5 to 6 hours. There was a cold sandwich and a cup of juice. That's it for a six-hour journey. The kids on the plane were going crazy - overtired, hungry, just exhausted. Nobody in Bulgaria Air cared enough to reserve the front seats for passengers with kids, though this is a common practice for all major charter providers. All the way we were treated like a heard of sheep, not like customers. As one passenger on this forum put it, customer service is an alien concept for Bulgaria Air.

BULGARIA AIR customer review :  17 May 2010 by N. Bowman   (USA)

Frankfurt to Sofia return. The ground staff in Frankfurt and Sofia were very helpful and gave us the seats we requested. The flight to Sofia was a smaller plane and unmarked, but it was clean and comfortable. We received a sandwich and dessert and drink selection offered was good. On return we flew a 737 and the leg room was very tight, but luckily it was not a full flight and we were able to move around. We had a packed lunch with sandwich and cake and the same nice selection of drinks. The crew seemed courteous and responsive to requests. We left and arrived on time, and we had no baggage problems on either end. All in all, it was a good experience and I would fly Bulgarian Air again.

BULGARIA AIR customer review :  28 March 2010 by D Crawford   (UK)

This is a ridiculous airline, very badly run! I flew them BFS-SOF-BFS in February and it was the most horrible flight I have ever been on. The space between the seats is nothing and I sat the 3+ hour flight with my knees jammed to the seat in front. The flight attendants were rude and kept obsessing over the stupid curtain between business and economy (there was no difference on this flight as it was a charter) and only did half the safety briefing on the outbound. The heat on the plane was unbearable and any time you asked for a drink of water the flight attendants would acknowledge your request but made no effort at all to fulfil it. Another person in my group went to the galley himself to get a drink after having asked the flight attendants several times. The flight attendants could barely crack a smile and they only time they spoke was to give an unenthusiastic hello as we were boarding or to stand in the aisle and wave their hands about while complaining about the amount of children in the aisle. The plane had no Bulgaria Air titles on it or anything to suggest that it was the country's national airline. While it was a new A320 and very quiet, I found the seat layout ridiculous.

BULGARIA AIR customer review :  23 February 2010 by E Black   (Ireland)

Just back from a skiing holiday in Bulgaria, flew with Bulgaria Air. Very bad experience. Cabin crew were the grumpiest I have ever experienced - did not smile once during the whole flight. The plane was extremely old and had no logo on it at all. No room in seats, completely squashed. On the return flight to Belfast I found a three foot long piece of plastic lying on the ground under my feet! Take off and landing extremely poor - never again.. Felt unsafe during the whole flight, cabin crew have no english.

BULGARIA AIR customer review :   19 December 2009 : by Davide Greco

Customer Rating : 3/5

Sofia-Varna return. I was a little concerned about this flight after reading some of the comments but I had a positive experience. Both flights on time, airliner was an Avro 146 which is OK for a 40 minute hop. Cabin crew friendly and with good english skills. On the contrary, ground crew at both airports barely said "hello" to me and looked very bored.

BULGARIA AIR customer review :   3 November 2009 : by Pat Leiper

Customer Rating : 3/5

Sofia-Heathrow return. It's a matter of luck with Bulgaria Air. My flights were fine and the cabin crew pleasant. Food - small ham and cheese sandwich and a small cake and it's free. Drinks free and a good selection. My only complaint is not enough leg room. Sadly, when my family flew Sofia-Heathrow a few weeks later things were different. They found a half-chewed sandwich in the seat pocket with a lump of chewing-gum on top! When they showed it to the attendant she remarked "Dirty English passengers from previous flight"! My family also complained about leg-room and stale food. So, as I say, it's a matter of luck. However, I will use them again if the fare is competitive.

BULGARIA AIR customer review :   28 September 2009 : by C Mueller

Customer Rating : 3/5

SOF-Varna return in Business Class (operated by Hamus International Airlines). At SOF airport separate Business Class Security Check. Very nice lounge from where Business Class passengers are picked up and delivered to aircraft. Older AVRO Jet, inside completely coloured with white paint. Very wide seats (mechanics a bit worn out), spacious leg room. Drink and Snack offered on 50 minutes flight. Very attentive and friendly staff. Present (bottle of wine and some cosmetics) on departure. A very good experience at € 230 for both ways in Business class!

BULGARIA AIR customer review :   30 August 2009 : by Randall Nelson

Customer Rating : 4/5

SOF-MAD Business Class and BCN-SOF in Economy. Outbound flight to MAD was a new A319. Business seat was comfortable, with a wide seat. Seat recline was good. Flight attendants attentive. Breakfast good and generous portions. Return BCN-SOF A320 seated in emergency exit so comfortable enough. Sandwich and free drinks provided for the 2:30 minute flight. Overall was quite impressed with Bulgaria Air, their fleet is new, flight attendants very attentive and professional. Their prices are comparable to low cost carriers on their service to Europe and they depart and arrive at Sofia Airport's modern and spacious Terminal 2 versus the old Terminal 1 for the low cost carriers.

BULGARIA AIR customer review :   25 June 2009 : by C Gotsch

Customer Rating : 4/5

LHR-SOF My first flight on this airline, chosen for price and convenience (dep LHR at 6pm). Check-in quick (no queues) and reasonably friendly (handling agent is Alitalia). Boarding by seat row, smooth and efficient. Seat pitch not great but in my opinion no worse than on most other airlines these days. Friendly PAs. Departure and arrival were both on time. Rather long wait for luggage at SOF.

BULGARIA AIR customer review :   22 June 2009 : by G Chinn

Customer Rating : 4/5

LGW - Varna. This airline seems to have improved since I last flew with them a year ago. Fairly modern A320 plane (although completely unlabelled as Bulgaria Air as others here note) left and arrived on time, staff friendly and efficient and snack/drinks ok (free, after all!).

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