Bulgaria Air

✅ Trip Verified | Absolutely awful service. I had a flight booked originally on the 2nd of February 2022. I asked a few days before the flight if it was going to happen they said yes. It was cancelled and they offered my money back or to reschedule the flight for the 05/02/2022 to which I said yes re-schedule it. I receive an email with my ticket. On the day of the flight they said I was in the system but not on the plane - after which they told me to go and ask a help desk located in the airport. They said i cannot board the plane, and that the only way for me to fly on the day is to buy a new ticket, and the money to the newly bought ticket would be returned. I sent e-mails pictures of boarding passes and they said it would take them 2 months to process my issue. 10 months later I did not receive any answer so I emailed them. They returned the money for the first flight which was 150lev cheaper. The money I got refunded was not even the full amount! People are struggling to make ends meet and they don’t even bother to fix your issue and in the end they return not even the full amount of money. Absolutely unbelievable! I would never recommend flying with them, super unprofessional!

✅ Trip Verified | Worst airline ever and worst customer service ever. Will never fly with them again and would recommend avoiding. Incredibly unprofessional agents. They made a mistake boarding after a delay that resulted in further delay and missing our connection (for which we had a 3 hour layover). Since it wasn’t over three hours they claim to owe us nothing. Their mistake resulted in a partially missed trip and over $800 additional travel expenses. Worst airline ever. I sincerely hope the gate agent for that flight was fired after her behavior. It was appalling.

✅ Trip Verified | This was the most amusing flight I have ever flown as I got to share some laughs with not only fellow passengers, but with a hostess. Anyway, I was seated in row 9; row 10 was an exit row so I was invited to sit there since it was empty and was willing/able to assist in case of an emergency. Te leg room is excellent, and I measure 183cm. The staff were professional and courteous. Bags came out quickly. We were given water upon boarding, then a chocolate bar, then a croissant filled with chocolate sauce (worth the calories) and finally a small drink.

✅ Trip Verified | I have travelled multiple times with them alone, with the kids and bought tickets for my dad and I had everytime struggle. One flight they told me at the check in that the strollers they do not put in bags and I was suppose to know that which I didnt so my stroller came broken in the us. Very unprofessional and the team is the same. They have wonderful flights with great connections and prices but because I had so many times struggle with them I will not book a flight with them. And I am Bulgarian!

Not Verified | One of the worst services I've ever encountered. I was told I'm no longer on the flight less than 24 hours before departure. I emailed on the 22nd of April asking if I can receive a refund for my flight, which I did not receive. I was given alternative options such as rebooking my flight for a future date, but not once was I told that my flight would be or has been cancelled for me, only to find out myself a few hours before the flight. The woman I spoke to on the phone was very rude and unprofessional, ignoring my emails and ending the call on me several times. This flight was important for me to take as I had a connecting flight after, and I was told that the only way I could take the flight is if I upgrade and pay 400 levs. I paid for my original ticket, and for it to be cancelled for me without any notice is absurd, any other airline would at least email me or let me know? I have been on many flights and I have never encountered something like this.

✅ Trip Verified | So disappointed. I will never fly with this airline again. The most undereducated, complete even lack of try to understand arguments. My children 7 and 10 are flying today unattended by an adult with flight attendant. According to UK Government rules children under 11 do not need Covid test. I tried to reason with the check-in agent who wouldn't even hear what I had to say. Their tickets were detained by the airline staff and I had to pay GBP 420 so they could come home

✅ Trip Verified | I was booked to fly but travel restrictions prevented our even getting to Bulgaria. We were promised a refund but never heard more and Air Bulgaria stopped responding to emails.

✅ Trip Verified | When lockdowns started because of corona in March 2020 in South America, I was stuck in Peru. After 30 days of waiting for rescue flight back to Europe, finally I was able to go home. Rescue flight was operated by British Airways and they flew from Lima to London. Since I can't enter UK without visa, I had to buy ticket out of London asap as I land. There were no flights on the same day, but there was a flight on the next one operating by Bulgaria Air from London to Sofia. I purchased that ticket. I was about to wait 24 hours at the airport and I was fine with it. Meanwhile, Bulgaria Air canceled that flight and rescheduled for the next day. That was not fine for me as I can't spend 2 days at the airport waiting for the flight. I purchased another, more expensive flight through different city and went back home. It's almost a year and Bulgaria Air still didn't refund me my money. I tried to explain them that since they didn't operate the flight I purchased ticket for, they have no rights to keep my money. They give me some lame explanations that it takes them longer time to return money or that I can reschedule that ticket for another flight. Which one, I am asking, when whole Europe is locked at the moment. I don't want to travel, I just want my 200 euros back.

✅ Trip Verified | Booked a flight for 12.10.2020 and today, a day before I receive the cancellation of the flight. This year it has happened to me multiple times and I had to spend a fortune on buying new tickets to finally fly away. None of the Airlines I used ever refunded money so far and today I am in the same situation again, when none of the airline reps can clearly explain what is going on! How long this is going to continue? Covid is the reason? Are we going to use it as an excuse everytime and everywhere? How come that overnight everything so of a sudden changes, today is safe, tomorrow is dangerous (presumably), according to the logic of the airlines? Why, if it's so you simply don' t sell tickets and don't fool people into spending their hard earned money into something that is not guaranteed? If you cannot refund straight away, and it's a shame that 6 months wasn't enough for you to come up with some kind of solution for this then I believe your reputation and customers is not what you value! Of course, I can make it my last flight this year or even next. I think it's time for some changes from the customers side! This is ridiculous.

✅ Trip Verified | I have flown with Bulgaria Air more than 15 times. Mainly because on the routes I flew I didn’t have a better alternative at that certain moment. However, I don’t think I had a flight with them that didn’t have some kind of problem. Once I had to transport my dog and when we landed the ground crew returned the dog cage broken! (They obviously had dropped it while my dog was inside). Once I bought a ticket and I had to travel for business. When I tried to do the check-in it turned out there is an error in the system and the ticket didn’t exist. Imagine the surprise I felt when I had to buy a 2x more expensive ticket just hours before departure. But maybe the worst thing was when I had to fly from Lisbon back to Bulgaria and just hours before the flight I got an email that it got cancelled. Just a regular day with Bulgaria air. I am Bulgarian, travel a lot and honestly am ashamed of our national carrier. If you have a chance, fly with any other airline just not BG air.