Customer Rating : 1/5

Vienna to Sofia . Absolutely unacceptable. Old plane - probably 20 years. Seats falling apart. No any space between seats. Plane dirty. Poor service - no newspaper. The worst sandwich ever seen. Shame for Bulgaria. By the way the plane was not even showing the Bulgaria air logo.

Customer Rating : 3/5

Sofia LHR, A320 not even showing the Bulgaria air logo. Flight attendants very good, food only a sandwich and small cake, choice of wine, beer and non alcoholic drinks. Flight on time. Seats cramped. Cheaper then low cost flight.

BULGARIA AIR review :   4 November 2008 : by Eric Kubisch

BULGARIA AIR review :   30 September 2008 : by C Francis

BULGARIA AIR review :   29 September 2008 : by Martin Hack

BULGARIA AIR review :   26 September 2008 : by Peter Bedson

BULGARIA AIR review :   23 September 2008 : by E Dennison

BULGARIA AIR review :  13 September 2008 : by Peter Shaw

BULGARIA AIR review :  19 August 2008 : by Werner Bartsch

Bulgaria Air - by W McStay

15 August 2008  Customer Trip Rating :

LGW-Varna. Worst flight of my life. Check in was painfully slow. Aircraft an old B737, really showing its age, some safety lights not working, quick fixes everywhere; not what you want to be flying in. Legroom was an absolute joke, budget carriers such as flybe and easyjet are made to look roomy in comparison. Air hostesses arent rude; but never smile and talk only broken english. Some of the cabin announcements were not repeated in english, leaving me to wonder what on earth was going on. Horrible ham and cheese sandwich provided as an in flight meal, and selection of drinks limited to orange or apple juice. VAR-LGW : slightly newer plane this time, legroom marginally better but nowhere near good enough. Flight was a generally better experience, same ham and cheese sandwich but a better selection of drinks and marginally more pleasant air hostesses. Check in was again slow and baggage reclaim took forever. Bulgaria Air does a great job of making you feel completely insecure and uncomfortable for over 3 hours. If the country is to shake its communist image and become the modern european country it aspires to be and is in so many places it must improve its national carrier.

Bulgaria Air - by Lawrie Hall

5 April 2008  Customer Trip Rating :

SOF-LHR . Get what you pay for. On this occasion very lucky as the BA flight would have gone to T5! Check-in smooth, plane on time. Ham and cheese sandwich (Bulgarian speciality - try going to a Bulgarian railway station) followed by cake - a bit mean on a three and a quarter hour flight, especially as SOF airport restaurant closed. Glass of wine and then a beer, then coffee dished out. FAs efficient if not exactly friendly. Seat pitch not wonderful, but then my short fat torso does not ask much. So, on time, reasonable comfort, bags on carousel within 20 minutes of arrival. Cost about the same as a 'no-frills' but service better. But how lovely to have a pre-allocated seat, and get on and off the plane through a proper air-bridge.

Bulgaria Air - by B Milner

10 January 2008  Customer Trip Rating :

LGW-Varna return. Outbound check-in at LGW a breeze, and very helpful staff sorted out adjacent seating for group of 10 going to a wedding even though only the first 2 passengers had arrived. Leg room great, though inflight food and drink horrendous. Return flight technical delay of a couple of hours, but the aircraft had at least 3 inches less legroom than outbound. Hot, cramped, horrid flight. If I knew I was on the aircraft with decent legroom I'd be willing to put up with the poor catering for the comfort, but the return aircraft made a 3 hour flight intolerable. The flight costing £75 compared to BAs £180 made it worth it though.

Bulgaria Air - by T Roux

7 December 2007  Customer Trip Rating :

LGW-SOF-LGW business class. Would have been comical if not quite so painful. At checkin were allocated economy class seats. Eventually received 1D and 1F. On the plane 1D and 1F were occupied by a drinks cooler and newspapers so we were told to sit where we wanted. I took 2A (as 1A missing I had plenty of legroom). Colleague took 1B and got walked on by all of the other passengers coming on board as the bulk head was removed. Food was terrible. On return we were given 1A and 1C. A disaster as this plane had a bulkhead and seat pitch of maybe 24 inches. I am 6'6" and could not sit down. My colleague moved to a different row of seats and I sat across 1A to 1C for the whole trip. I travel regularly to Sofia with work and prefer LGW for the connections. I will not use Bulgaria Air again, the planes are just too bad.

Bulgaria Air - by B Jarouj

17 October 2007  Customer Trip Rating :

FRA-SOF-FRA. Flight delayed by two hours with no explanation. Just before take-off, it was announced we were to land in Plovdiv which is 150km from Sofia (since Sofia airport closed its new runway for night time tests and we would not arrive in time due to the delay) and not as scheduled in Sofia. No prior notice of this was given and people could not plan for such a major change. From Plovdiv which is short of just a landing strip, we were driven by bus for another two hours to Sofia arriving 4 hours later than scheduled. I can't believe how they managed to turn a 2hour flight in to 6 hours. Return was bearable although my table try was broken. Crew is unprofessional and there is a lack of communication between airline and passengers. The low price of the ticket is not worth what you have to go through, avoid them at all cost.

Bulgaria Air - by D Bright

21 August 2007  Customer Trip Rating :

LGW-VARNA-LGW. Outbound flight on time and check in swift. 737-500 was extremely dated and legroom ridiculous. I am barely 6ft and was sitting with my knees in my chest for the whole flight. Cabin crew miserable and inattentive, no inflight entertainment and the meal was limited - a stale ham and cheese roll or nothing. The return flight was no better. Same run-down plane, same food and my seat and at least 2 others didn't lock in the upright position. This was an inconvenience for the person behind me and I didn't feel particularly safe. Had no confidence in Bulgaria Air and will never use them again.

Bulgaria Air - by F van Hoorn

21 August 2007  Customer Trip Rating :

Amsterdam Sofia return. Very simple basic airline, planes are old, leg space was good enough. Food was a simple sandwich, muffin, and 2 drinks. Cabin crew did what they had to do, but no extras, nice in flight magazine.

Bulgaria Air - by Sean Gibbons

7 August 2007  Customer Trip Rating :

Dubai to Sofia with Bulgaria/Hemus Air. Aircraft is old, very old - approximately 30 years old! The seating is terrible - maybe ok for a very short charter flight but unbearable for a 5 plus hours scheduled flight. Inflight catering stale bread and cheese roll, one small cup of water and one small cup of coffee or tea all of which is served within 30 minutes of taking off. No offer of refills, no alcohol, no more food of any description! Once their job is complete cabin crew disappear to the relative comfort of their Business Class seating and thats the last any passenger sees of them until landing. Business Class section occupied by ground and change over crew and entry to the toilet at the front of the aircraft is prohibited for passengers! Ground and change over crew spend the entire flight consuming their duty free alcohol. There is no inflight entertainment of any sort. The flight stops for refueling in Beirut during which time passengers are not allowed to leave the aircraft. All in all, an unpleasant experience and I would urge anyone contemplating flying such a trip to contemplate again!

Bulgaria Air - by James Little

13 July 2007  Customer Trip Rating :

LGW-SOF-LGW Economy. First, the good points: speedy check-in and prompt boarding both ends, both flights more or less on time, charming enough flight attendants and OK inflight snack and drinks service, and a much cheaper ticket price than the only competitor (British Airways) on this route, as well as cheaper than other European airlines offering connecting service. Bad points: the 737 each way seemed very old and tired, and the seat pitch is the worst I've ever encountered. Might be 30 or even 29 inch. Tip: ask for a seat in rows 12 or 13, particularly 13A or 13F for max. legroom as they are the emergency exit rows and for anyone over 4 ft 11, this will make a difference. I noticed that business class seat pitch was no better. Still, at the price, many would find this acceptable.

Bulgaria Air - by Y Wilkinson

1 May 2007  Customer Trip Rating :

LGW - Sofia in economy. LGW to Sofia - unforgettable experience! The most uncomfortable seats ever! Absolutely no leg room, one gets bruised just getting into the seat and then 3hrs + with knees firmly pressed against the seat in front. Business class seats (behind a drab curtain) appeared equally cramped. Worse than the worst charter flight in terms of comfort. Food and service ok but did not really compensate for lack of leg room. Never again.

Bulgaria Air - by R Mazzano

20 April 2007   Customer Trip Rating : n/a

Having been delayed on inbound flight from JFK and missing my connection to SOF with BA, I ended up travelling with Bulgaria Air from London to Sofia. Flight was not that good - the plane was an old 737 and the pitch between the seats was almost illegal if there is a legal minimum. I am 1.88cm tall and for 3 hours my knees were on top of my head. The crew were apologetic and do not blame them, but it was a joke. As not that much competition on this route out of London, I can understand the high prices but surely should be given something for it - if not a proper meal (cold croissant!) at least some space for your legs.

Bulgaria Air - by Peter Sykes
20 December 2006

Sofia-Manchester. The flight was delayed for eight hours due to "bad weather conditions" at Sofia (a light mist in fact). It was noticeable that nearly all flights were unaffected except for Bulgaria Air, whose entire timetable was running between 5 and 9 hours late. Local staff cou;ld give no credible explanation for this. Despite the fact that we received information from the UK (from consulting Manchester Airport's website) that the flight had been put back until 21.30, local staff still insisted it would depart at 19.40 . The revised time only appeared 40 minutes after they were informed. Passengers were only allowed to check in at the last moment, by which time all duty-free shops and catering places were closed. It did not help that Bulgaria Air staff were less than honest in the information they gave out, indicative of a general contempt for passengers. This is an attitude that we hoped had disappeared with communism. This airline has a long way to go before it can stand shoulder to shoulder with other companies.

Bulgaria Air - by Fiona Baxter
7 December 2006

London-Sofia. Quick check-in at Gatwick (once I had located the desk)! Long queue at security so I was straight onto the bus and to the aircraft. I was given a whole row of 3 seats to myself, not too roomy but as I'm not tall was OK for me. Food is not worth bothering about, stale cheese/ham roll (or cheese only for veggies like me) but the crew were very generous with the wine served free. Excellent value duty-free cigs (12Euro for cartoon UK cigs). Return 2 days later, same cheese roll, although not stale this time. For a short stay business trip Bulgaria Air are fine - expect no frills and both flights were on time. Couldn't fault them for the money paid and will use them again.

Bulgaria Air - by John Saville
27 October 2006

SOF-LGW-SOF Several times a year. The problem with Bulgaria Air is that Customer Service is an alien concept. This summer several flights were cancelled or delayed due to aircraft shortages without warning or explanation. Direct flights SOF-LGW were sent via Burgas (an additional 2 hour leg), with no explanation. On 3 September nearly half of all the passengers' baggage was not put on the flight SOF-LGW, for reasons that were never made clear. The queue at LGW Lost Luggage was long with Bulgaria Air passengers. It took two days to be delivered to LGW. Carrying passengers' baggage on the same flight seemed an optional extra. The ground staff at SOF are surly, and often claim that flights are fuller than they turn out to be, forcing you to accept a seat near the toilets, but when the flight takes off it often has several Economy rows near the front vacant - for what is not clarified (their friends?). However, Bulgaria Air Cabin Crew are pleasant and professional, generally trying hard to meet international standards, although when the aircraft is diverted from SOF to Plovdiv (100 miles away) due to any problem at SOF, they tend to keep it secret for as long as possible (just before they open the doors and you see you are in the wrong place). And lastly, in the winter at SOF, avoid getting on the bus out to the aircraft until the last minute - the drivers keep the doors open even at -20C, and the engine running, so you get gassed and frozen. As I say, Bulgaria Air expects its customers to put up routinely with things that most airlines would not consider doing. But it is still the only way to travel direct from SOF to LGW, because other airlines use Heathrow.

Bulgaria Air - by Gill Dransfield
18 July 2006

Why do Bulgaria Air still use the old Tupelov 154 to carry passengers to and from England on behalf of Balkan Holidays. No signage overhead no lights for escapes. Looks like the plane is held together with the carpet. I couldn't get on the plane this May after travelling home by it last year. Surely it doesn't meet any criteria for entry into UK but as Bulgaria not in EU yet that may be why it can. Won't use them again.

Bulgaria Air - by Vladimir Shapovalov
18 July 2006

SVO-SOF. That was my first flight with Bulgaria Air and I think the last one. The take off was first delayed to 9:50PM Moscow time, than to 10:30PM, further to 11:30PM and finally to 0:30AM. No explanation offered, nor any representatives of the airline present or available. The transit desk in the departure hall offered a meal coupon, but I had some trouble locating any descent place to use it in Sheremetievo 2 departures hall. All news about the delays were supplied by fellow passengers who were calling friends in Sofia airport for updates. Obviously, the incoming flight from Sofia was very late as it arrived at 11PM Moscow time (instead of 7PM). We were boarded and the flight attended acted as if nothing happened - no apologies except a lame excuse for the delay caused by "the delayed arrival of the incoming flight" (as if we didn't see it ourselves that it was late to arrive - the real reason behind the delay was concealed). The service was more or less decent, food - barely adequate (few slices of cucumbers with a dressing, a slice of yellow and feta chese and 2 small slices of something like ham + cake). The airplane was okay - 10 minutes before landing we were given the usual message to buckle our seatbelts, prepare for landing in Plovdiv airport, temperature in Plovdiv, etc all with usual tone of voice as if we were flying to Plovdiv, not Sofia. After some discontent among the passengers one flight attendant explained that we would be given further instructions after the plane stops. A promise not kept. We walked from the plane to the airport building (a pathetic one if at all possible to call an airport) almost at the same time as the passengers of another plane (again a diverted plane, but from London). Four huge lines formed at passport control and they moved pretty slow. No representatives of Bulgaria Air to be found anywhere. After claiming the luggage the passengers went to a bus outside the airport building and at 4AM the bus set off. We finally arrived in Sofia at about 6AM. As far as I understood from fellow passengers the reason we landed in Plovdiv is scheduled repair works carried out in Sofia airport during night time. Obviously, Bulgaria Air and their staff knew about this but preferred to spare us this information until landing (I guess if they could they would prefer not to tell us at all where we are landing). Unacceptable treatment, horrible organization, and nothing close to punctuality. I would not recommend flying with Bulgaria Air (if you are flying to Moscow, Aeroflot is probably a better choice).

Bulgaria Air - by Deena Mitsin
24 May 2006

My flight from Paris to Sofia was okay - the plane was old and not in very good shape, but all in all it was all in all okay. I have to say the food was horrible. Now to the highlight of my day! On my return flight from Sofia to Paris I get to the airport and the wonderful lady at the counter to check-in informed me that my flight was cancelled and the flight was full and told me thank you have a nice day - and that was it - she didnt try to help me at all. We had to go yell at someone else and wait an hour and finally they found me a seat and informed me that when we arrived in Paris, I may not have a seat on the flight home to Cincinnati. What a help they were. After we almost missed our flight and had about 30 seconds to say goodbye to are family that we haven't seen in 3 years I get on the plane and have to sit with my carry on bag between my legs while holding my 2yr old soon on my lap and no oxygen mask in case of an emergency. The funny part was there were about 10 open seats and the flight attendants wouldn't let me move. I find that a serious issue. At take off, the plane felt like it was about to fall apart. My advice to all is do a little research before you fly with Bulgaria Air.

Bulgaria Air - by Nigel Guest
24 May 2006

FRA-SOF-FRA. 737's as usual. Planes a lot fuller than my trip earlier this year. Outgoing was obviously borrowed / chartered / leased from Lufthansa. Clean, quite new, good condition. On time, food still hasn't improved so guess its the new standard. On the way back was a plane chartered I guess from a UK airline as all instructions in English (except for Bulgarian labels plastered next to them). First 5 rows had massive leg room (maybe 42 inches) and had verizon phones on the back of the middle seat (removed on this plane). Plane in excellent condition. food still the same. On time, very comfortable. Hope someone suitable takes them over as don't want to go back to no competition out of Sofia.

Bulgaria Air - by J Gagnard
13 May 2006

SOF-BRU-SOF. Very fast check in at both airports. Return flight late by 40 min but time nearly made up by the time we arrived. Attendants friendly, fast and polite. Light dinner served with soft drinks and wine! Good quality of food. Cheap duty-free products! The economy legroom very good compared with other European giants. Excellent quality of flight for the price you pay – 225 EUR return incl. food and drinks and other taxes and fees!

Bulgaria Air - by Penelope Hudson
30 April 2006

MAN-SOF-MAN. Price good, plane clean, leg room greater than some BA flights I've been on and reasonably comfortable. Meals basic but adequate and plenty of drinks offered on both outbound (lunch) and return (breakfast). Crew courteous and attentive. Flight times not too bad and no delays or problems. Have booked flights for later in year at same good price so hoping they're still flying!

Bulgaria Air - by Lutz Mühl
18 April 2006

Early morning flight from VIE to SOF - Austrian Airlines, operated by Bulgaria Air. Flight was delayed 45 minutes because of "something happened to the aircraft over night". It was a 737, ex-Easyjet Switzerland plane. Still had the Easyjet interior and signs in French, English and German. FAs were very friendly and service was very ok. But, the plane was absolutely at the end of its lifecycle, the door did not close properly !! Rain came in during take-off and landing and first row of seats could not be used therefore. I would really warn anybody to fly with them, I will not do it again for sure. It is a shame, as Bulgaria is such a nice and friendly place.

Bulgaria Air - by Nigel Guest
3 February 2006

FRA-SOF-FRA. Outbound the plane was the oldest 737 I have seen for a long time. Very tatty inside, seats falling apart, springs almost coming through. 25% full, so loads of room. Food fairly hopeless. A big difference from a couple of years earlier when they leased new planes. Return Leg, the plane had signs in French and English and what looked like the old Air France seat design - a lot better, newer and only 16% full. 1 person per row - I remember when they used to be full!

Bulgaria Air - by Philip Walsh
17 January 2006

I have flown several times with Bulgaria Air and recommend them. The aircraft aren’t new, but they are perfectly serviceable. Food is neither better nor worse than others in this sector and at least you're not charged for it, a la Austrian (the home of the €6 sandwich). Service is pleasant and efficient and the crews on the LGW/SOF/LGW route are very polite. Legroom is OK. It's heartening to see that this airline, despite not benefiting from lavish funding and having suffered with management problems in the past, is expanding and improving.

Bulgaria Air - by Irina Krasteva
30 December 2005

Sofia to Palma de Mallorca. I am Bulgarian and I kind of feel ashamed to write about my national airline, but what I have seen is unacceptable. As an ex flight attendant I have an eye about the service and the safety on board. Before take off, I have notice that one of the oxygen panels on board was in testing position. I did inform the crew but she had no idea what to do. She did nothing, not even informed the flight senior. So, we took off like that. The 3 poor passengers seating there had no idea what was happening. Lot's of the tray tables were broken. We were refused soft drink after the service. But I don't really care about the service as long as the crew is very strict in the safety rules and regulations. FRA to Sofia. We had a delay, because of a technical problem with the engine. It was such an old airplane. Most of the seat backs were broken. How can you put your seat in a locked position and how is this seat going to protect you in case of an emergency landing? I know it's a new airline with not much money, but training the crew to be professional and taking good care of the airplanes is a matter of common sense and responsibility.

Bulgaria Air - by Kris Proot
2 October 2005

Flew BRU_VAR_BRU with Bulgaria Air on what is generally known as a scheduled charter flight (i.e. economy class only flight during summer season). The plane on both legs was the same ex-Lufthansa B737 and so all markings inside were still in German and English. Although I am a tall person, seat pitch was adequate and the leather seats comfortable, yet they were all very much worn out. (e.g.: some ash trays were missing and the holes in the arm rests were simply taped over by gray DIY tape!) Both my flights left with a small delay but still arrived early: good points for punctuality! Service on board however was very basic to say the least. I realize this was not a 'real' scheduled flight as such, so I will not comment on the standards of catering (a small plate with a few cold tortellini, 2 slices of cucumber and some cold chicken dice, 2 slices of bread and a chocolate cake as dessert all put together on a plastic tray and wrapped in a plastic folio looking as if it was done by a local snack bar in Varna) nor on the fact they charge you 3 euro for a drink., but surely a professional service should include a smile or a polite gesture from time to time, something painfully missing on both my flights. Cabin crew were 4 on both legs, so it should have left them with some time to care for their passengers in a personal way, but they acted more like robots, avoiding all eye contact and reducing talking to pax to the absolute minimum. On the outbound leg, only 3 short speeches were made: a safety demo before take off, a very hard to understand speech announcing the sale of tax free goods during cruise and a very brief 'thank you for flying us' right after landing. These 3 speeches were made in French only, which was a bit weird, since 60% of Belgians (and roughly 90% of the pax on that flight) have Dutch as first language. Coming to think of it, this odd choice of languages was probably a timid attempt to take some initiative and to personallize the service since on the return flight a more logic yet very out-of-the-book combination of English and Bulgarian was used. In all the crew came accross as being extremely uninterested: cockpit crew never even bothered to adress the passengers once on any leg, something I have never experienced before! Since on the return flight the cabin crew never mentioned the flight time in their speeches (at least not in the English version), I never found out how long the flight was going to take us! Bottom line: Bulgaria Air has a very pale colour scheme which is all white with just a spiritless logo on the tail and their name accross the fuselage and it perfectly represents what this company stands for: a basic even somewhat pale and shabby service. They'll get you from A to B safely and hopefully on time, the rest is 'goodwill' from the crew.

Bulgaria Air - by Robin Massart
9 September 2005

Flown LGW-SOF-LGW many times with Bulgaria Air. Service has always been friendly, flights are on-time and food is what you would expect for a flight of this length in Europe: good enough to keep you going. Usually they are better value than BA from Heathrow (especially if you're not booking very far in advance, at which point BA become very expensive). Return flight time is awkward if you live far from Sofia, but is worth remembering that the flight is aimed at business people and as such is ideal as it will get you into central London by about midday at the latest.

Bulgaria Air - by Gilles Denis
29 August 2005

Varna to Marseille on charter FB flight. L eather seats, good service, we came on time (even 15 minutes early), good food and nice crew! I Would recommend this airline to everyone!

Bulgaria Air - by S Taylor
19 August 2005

LGW-SOF / VAR-LGW. Plane was old LH but serviceable. Had an issue with the engines on take off that delayed the flight but that was fixed and I am still here! Was also late from VAR on the return trip. Food OK and as one would expect. Cabin Crew friendly and efficient in my experience. Put it this way, I have flown on a lot better, but also a lot worse.

Bulgaria Air - by Philipp von Ploetz
3 August 2005

SVO-SOF-SVO, both business and economy. I fly this route every second month and I absolutely cannot recommend Bulgaria Air. I have not had one single flight where something did not go wrong. Usually the flight is delayed by 1-2 hours. The food is not impressive in business or economy. The choice of drinks is limited. The seats are worn and their pitch is identical in both classes. They never have the necessary immigration cards for Russia on board so that I end up queuing longer at passport control in SVO. The on-board duty free sale is limited and they do not accept credit cards. All of this was topped by my last experience where the outbound flight was delayed by 8 hours. Bulgaria Air only started check-in 3 hours before the flight so that I had to wait 5 hours in SVOs main hall instead of the airport lounge (which is airside). Of course, Bulgaria Air generally never offers any form of compensation. The return flight was only 15 min. late, but the steward managed to pour a glass of orange juice over me. So, even if their prices are lower I strongly recommend to take any other airline to SOF. I myself will in future fly Aeroflot (!) whenever possible.

Bulgaria Air - by Boris Drenkov
4 July 2005

MAD-SOF-MAD. The airplane was a bit old, but well kept and clean. For business class on such a short flight the seat pitch is rather generous. Food was not star quality, but there was variety of choice. Drink service was the richest on European routes. All in all an absolute wonderful experience.

Bulgaria Air - by Bachour Jarouj

28 January 2005

FRA-SOF-FRA . Good price, ok food and drinks , crew not the friendliest, aircraft was a not too old 737-500. The aircraft was either bought or leased from LH since it had the LH colour scheme (I was happy with the leather seats).

Bulgaria Air - by Martin Ludford

25 January 2005

Flight from LGW to Sof - Wed 24 November 2004. The flight was very good, inflight meal quite adequate. The return price was excellent £132.40 + airport taxes. The cabin crew were attentive and friendly. The return flight Mon 29th November 2004 left Sofia at a very early hour, it departed almost on time as had the outbound flight. Again cabin crew were attentive and the breakfast was adequate. I would always use them for this route as their prices are some 20% cheaper than BA and I have no complaints about the service or aircraft used.

Bulgaria Air - by Jakob Sandager

4 January 2005

CPH-SOF-CPH. Crew were OK. average choice of soft drinks and local beer. The food was a bit below average, but then again the airfare was really cheap and they got me from A to B. I would fly FB again if the air fare is good.

Bulgaria Air - by Simon Jackson

8 December 2004

Sofia to Gatwick. Plane clean, service attentive, no problems at all. Would happily fly again.

Bulgaria Air - by A Callahan

2 November 2004

Flight from LGW-SOF and back at the end of October for a short break. Outbound on a clean not too old 737, ok meal and drinks service, crew a bit miserable. Return flight early morning on an ancient 737 - this aircraft could do with a refit as the interior is very tired and dated. Crew friendlier on this sector and the light breakfast served was ok. Would use them again.

Bulgaria Air - by Victor Fairweather

8 February 2004

Apart from an inconveniently early return time from Sofia to London (for those coming five hours by bus from Pamporovo ski resort, for example) I have no complaints. Good flight, good service, good food, on time, good price.


 

 

 

 

IMPORTANT NOTE

Comments and opinions contained in these pages do not represent the views of Skytrax. All features contain unsolicited input from site visitors, and we seek to exercise the minimum level of editorial control and censorship to ensure the widest debate and platform for customer opinions. We will not publish submissions that contain abusive language. We cannot guarantee to publish all opinions submitted.

ADD YOUR COMMENTS HERE

  These Review pages are designed to offer guidance and assistance to other travellers, and we ask respondents to use an "informative" style of comment and share any travel tips for the airline  in question.

  Your First Name (or initial) and Family Name, and E-mail address MUST be supplied.

  When submitting comments, please DO NOT insert paragraphs.

  Please check you use Upper and Lower case only - submissions made all in CAPITALS will NOT be accepted.

  Comment submissions that require extensive text editing CANNOT be published.