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bmi British Midland International Customer Reviews and Passenger Trip Reports



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Check bmi British Midland International passenger information in our customer travel guide

bmi British Midland Economy class seat reviews

New short-haul Business class seats comfortable

bmi British Midland Ranking

Good Business Class arrivals lounge at LHR

bmi British Midland Lounge Reviews

Angled long-haul A330 business class seat

bmi British Midland Aircraft Seat Plans

Complimentary meals available on all flights

bmi British Midland Business class seat reviews

30kg economy hold baggage allowance on mid/long haul flights

bmi British Midland Passenger seat tips

31 inch Economy Class seat pitch onA330's feels cramped





bmi British Midland Airways customer review :  14 July 2010 by John MacKenzie   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ABZ-LHR. Service excellent from ground and cabin staff, however once again the 1520 service from Aberdeen to LHR was late - this time by an hour. I use this service about 5 times per year, and it's always late due to problems at Heathrow.


bmi British Midland Airways customer review :  10 July 2010 by Tony Locantro   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR to TXL return on A319. We found the seat pitch excellent, staff cheerful, free snacks an added bonus and the flight experience exceeded our expectations. The only downside was that at LHR we walked to Luthansa area only to be re-directed back to BMI. Perhaps it could be made clearer for those with LH tickets where the flight is operated by BMI. Nevertheless and outstanding service, and the efficiency at TXL puts other airports to shame.


bmi British Midland Airways customer review :  30 June 2010 by Paul Harvey   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AMM-LHR Economy Class. Economy half full and on initial leg from Addis to Amman there were few passengers. Consequently service was good, a drink, then breakfast and frequent rounds of water / juice. Timekeeping good with a slightly ahead of time departure and 45 minutes ahead arrival. The inflight entertainment system showed its age and no sound could be heard in some rows of seats (is this one of the most frequent complaints from passengers?) The buses arrived at the plane promptly, therefore there was little annoyance at not parking at a gate.


bmi British Midland Airways customer review :  29 June 2010 by S Pearson   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LBA-OSL via BRU. LBA-BRU-LBA sectors with BMI and great value for money. Early morning flight, but crew on the ball. Baggage checked to OSL as all flights booked on 1 ticket. Online checkin was fine, and boarding card for BRU-OSL with SAS given at LBA baggage drop. Cabin attendant was friendly, drinks and cheese roll complimentary. BRU-LBA was equally pleasant. Very tasty sandwich and nice wine, again complimentary.


bmi British Midland Airways customer review :  26 June 2010 by Mark Hunter   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

London-Bishkek return in business. Outbound leg was largely unremarkable on an old but clean 757 with seats of variable recline. Food and wine was fine (but unable to chill white winE). Inbound a disaster. 12 hour delay was not communicated to us by either e-mail or mobile phone. Substitute plane had no business class and 10 days later have had no response from BMI following their invitation for us to contact customer relations. They do not allow you to speak to a person (despite the contact details on the webpage) and response to letters and e- mails is 'at least 4 weeks as they are still behind dealing with volcanic ash issues'. All in all little evidence of customer care when things are not going well.


bmi British Midland Airways customer review :  22 June 2010 by Norman Mitchell   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

RUH-LHR – excellent in-flight service on their only A330 was let down by ground services upon arrival at LHR. We pulled up at the Gate on schedule and were held on board whilst someone was located to chock the wheels. Then someone had to be found to operate the airbridge. Once that was done, we disembarked to get no further than the top of the airbridge as the door leading into the Terminal was locked. Another delay then ensued whilst someone was located to unlock the door. And so, onto the bmi Arrivals Lounge. There is no longer lift access to this Lounge and so flights of stairs need to be encountered – not too good if you have luggage. Once inside, we were informed that towels for the showers had not been delivered and another 30 mins passed before they arrived. Meanwhile, the Internet was down – this appears a regular problem according to the comments within the Visitors Book


bmi British Midland Airways customer review :  17 June 2010 by Paul Harvey   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-DAM Business Class. The slightly aging A320 was full in economy and half-full in business class, hence service was very good up front. Service was attentive but they forgot tea and coffee (ostensibly because the machine was broken) until reminded. There was a choice of films to watch but being an old plane, it was not “on-demand”, screen definition was poor and suffered from reflected light. The four course menu offered Business class passengers a good choice of dishes of very reasonable quality. All passengers shared the same coach to the airport terminal and there did not seem to be any priority given to business luggage.


bmi British Midland Airways customer review :  14 June 2010 by D MacDonald   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium Economy

Glasgow - Heathrow - Glasgow Premium Economy. This means access to lounge, seating at front of plane and free food and drinks. Crew polite, served quickly. Revamped lounge at Heathrow is nice with a better selection of food than before, although it would be nice to be able to get something more substantial such as soup or salads. Every time I fly with BMI its the same selection of sandwiches, cheese or beef and horseradish. A bit of variety would be nice.


bmi British Midland Airways customer review :  14 June 2010 by S Mason   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

8th June. Low cloud at Belfast City Airport meant delays to flights. Communication to customers extremely poor. Had to rebook ongoing flight for next day. BM would not rebook for next day stating the flight would go that night but might be from the International Airport, flight did leave over three hours late, so had to pay for night in Heathrow Hotel. No help given as to where bags would be on arrival at Heathrow. Was sent from Term 1 to Term 3 where nobody was available, had to wait until next day and staff were unhelpful. Eventually at 4pm on Wednesday 9th was informed bags were in Heathrow.


bmi British Midland Airways customer review :  8 June 2010 by James Short   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-BHD-LHR, out Business, fast check-in at LHR and use of the lounge. Seats in front of plane, good service, short flight of 55mins. Return in Economy, again fast check-in, good service on board.


bmi British Midland Airways customer review :  27 May 2010 by Peter Thackray   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-LHR-BEY. Flight from Manchester was fine, left early and arrived early in Heathrow. The flight to Beruit was delayed due to the large number of passengers who believe that "1 small piece of hand luggage" does not apply to them. BMI did try to get some of these checked-in, but the flight was full, as too was the hold. The flight was going on to Khartoum. A321 had seatback entertainment which offered a reasonable choice and comfort for a 5+ hour flght was okay. If you are flying on this route try to get on the plane as soon as possible to utilize the overhead lockers.


bmi British Midland Airways customer review :  25 May 2010 by Rob Butler   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-Cairo and return in Business. Excellent lounge now at LHR, with decent hot breakfast and great staff. Sadly this route now has a pretty old A321 with 2x2 seating. Seats only have slight recline, but not a major problem given the daylight timing of the flights. Meals fine with good service. IFE ancient - clunky screen with poor resolution; remote control reminiscent of the 80s - and nothing to tell you how to get to AVOD (don't watch the films on the setting showing a film camera, where you have to watch at time of their choosing, instead click past the audio channel and you'll find on-demand).


bmi British Midland Airways customer review :  17 May 2010 by J Jensen   (Denmark)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Berlin Tegel to Heathrow Business Class. Check in was quick at the Star Gold counter (Lufthansa first class), the lounge (Lufthansa Senator) OK, but you have to pay for internet access. Security check at gate incredibly slow, but that is more an airport than airline issue. 20 people in business class. Hot meal with choice between two options. No trolleys in the cabin, everything carried to the passengers one by one. But with only one cabin attendant in the business cabin, it made the service quite slow. Most people had finished their food before drinks were served. Food not quite business class level, but OK. Baggage delivery at Heathrow quick, and the priority bags were first up. All in all not bad, but needs a bit more for being business class. On the flip side, the price was half of BA club.


bmi British Midland Airways customer review :  13 May 2010 by David Gordon   (Denmark)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

LHR-VIE early morning flight. This flight used to be run by Austrian Airlines, and the switch to BMI is a pity. No business check in open before 0500 (flight departs 0605). Only two check in clerks for a long and growing queue: better organised and staffed check in is needed. Flight service was fair, but the safety announcement was at a volume that was close to the threshold of pain for hearing. VIE to Baku was with Austrian, and excellent service. Not all subsidiary parts of Lufthansa are equal, and this is making me look at alternative possibilities for my next London - Baku trip.


bmi British Midland Airways customer review :  12 May 2010 by David Worcester   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-CAI-LHR Business class. The Lounge now serves porridge and hot bacon or omelette rolls together with fruit and cereals and pastries. Our gate was 5b so very close to the lounge. As we were travelling in Business we were allowed to jump the queue and boarded quickly. Seats 1D and 1F, drinks, towels, menus and newspapers before departure. After take off brunch orders taken. Excellent service. Quick disembarkation. Return trip-easy check in, lounge ok, alcohol free, easy boarding. Full business cabin, service good but very slow. We were in row 1 and there was an hour between getting our mains and those in the last business row 8. Crew worked hard. Long walk to immigration, only 1 Iris machine but at least after a 6 minute wait for the first bag our priority bag arrived within 1 minute. Good service, but a tad slow but excellent hardworking crew.


bmi British Midland Airways customer review :  9 May 2010 by A Carleton   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR-ABZ. Check-in at London was slow, only one desk open for fast bag drop with around 25 people queuing. Despite this, there were 6 or 7 BMI staff chatting away at the side, not trying to open any of the other desks to speed up the process. Eventually one extra minion appeared, but seemed to be on a go-slow. On the flight, the cabin attendant was efficient, if not particularly friendly. The plane was in good condition, with comfortable seats and not too crowded. BMI need to improve on the check-in front before I would consider spending my own money on their flights.


bmi British Midland Airways customer review :  20 April 2010 by M Simons   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-TXL-LHR. Online check in not working was advised to check in at airport with Lufthansa (originally booked via LH). Tried to check in at LH (zone K) but was told not possible and to go to BMI (zone A). Eight desks but only one agent. After waiting an age I asked if my LH silver status would allow me to check in at biz class and was advised this would be fine. At business a very surly agent advised only gold cards could check in and demanded to know who had sent me there and I should go back to the economy line. I stated it was one of their own employees, I had not noted her name and that I would not be going back! At that point she very grumpily allowed my colleague and I to check in. Flight comfortable with middle seat left free. The food was a cheese roll with no alternative - I have a cheese allergy so was out of luck. Flight back, check in much friendlier with no questions asked when I used my silver card to check in at the business class desk and the agent making a point of keeping the middle seat free for us. Cheese roll again going back. Flight landed on time and bags off very quickly.



 
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