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Check bmi British Midland International passenger information in our customer travel guide
		bmi British Midland Economy class seat reviews		New short-haul Business class seats comfortable
		bmi British Midland Ranking		Good Business Class arrivals lounge at LHR
		bmi British Midland Lounge Reviews		Angled long-haul A330 business class seat
		bmi British Midland Aircraft Seat Plans		Complimentary meals available on all flights
		bmi British Midland Business class seat reviews		30kg economy hold baggage allowance on mid/long haul flights
		bmi British Midland Passenger seat tips		31 inch Economy Class seat pitch onA330's feels cramped

bmi British Midland Airways customer review :  17 December 2010 by James Williamson   (UK)

Heathrow to Glasgow Econ Flex. The flight was scheduled for 0955 however Glasgow airport closed due to severe snow. Was told I would be put into the 1pm flight, however this then became canceled as well. By 2 pm I was so tired and jetlagged, and with no guarantee of there being any flights out that day, I decided to get a hotel for the night. BMI refused to pay for that or provide meal vouchers as the problems were weather related and not their fault. Headed landside and joined the huge queue. Was slightly annoyed that there was only 4 people at the desk. Was told that they would put me on the 0955 flight again tomorrow so proceeded to the hotel. At 0730 the next day called BMI who informed the flight was ok with no cancellation. Arrived at airport an hour later to be told the flight had been canceled. Even bigger queue at customer service and this time only 2 people manning it. Took nearly 2 hours to reach the end of it. During this time BAA website is showing Glasgow as being open, as it had from late afternoon on Monday, and most flights getting in ok. Eventually got to the end of the queue and asked the girl, who was totally disinterested why only 2 people. Was told I could be put on 5pm flight which again there were no assurances of. Since found out all flights that day were cancelled. Decided to get train home so arranged to get my cases (which were still in international baggage), this took over an hour again as they had to find someone to escort me there. While I can understand the weather is not their fault, I feel that the way they treated customers was more like what I would expect from Ryanair.

bmi British Midland Airways customer review :  16 December 2010 by James Williamson   (UK)

Glasgow - Heathrow Economy Flex. Arrived at airport and checked in with no issues. Was told I could use the BMI lounge. Warm welcome in lounge, not much there though it was clean and comfortable. Flight was full, making it a bit tight but as it is a short flight not too bad. Breakfast served - sausage Panini and tea or coffee which was sufficient for this short flight.

bmi British Midland Airways customer review :  14 December 2010 by T Waters   (UK)

Decent flight with all the basics done well at a very low price (London to Moscow). Nothing spectacular, but very good value for money.

bmi British Midland Airways customer review :  12 December 2010 by Rob Butler   (UK)

Geneva - LHR. Swiss operated by BMI. Truly dreadful. Swiss lounge at Geneva ropey with very little food. Flight delayed - I'd received a text but the lounge staff hadn't been told. Called way too early to gate. No separate boarding for Business class. Captain said the aircraft had been running late all day - from the first flight at 7am - it was now 9pm, so clearly not enough spare time built into the schedule. I expect that from easy jet, not Swiss /bmi. The worst flight supervisor ever - spoke incessantly to her colleague, slow meal service, no offer of second drink despite mentioning I'd like a glass of wine with my meal. Had to ask for a roll. No hot food - a change from the last time I flew this route. Purser didn't bother to make an announcement when we landed. She was too busy telling a colleague how many days off she'd get if we landed 16 minutes after their clocking off time. No jetty at LHR T1. No steps at front of aircraft - so all those paying astronomical prices to get off the plane speedily after a hard day's work had to wait for all the Y pax to disembark from the rear of the plane. No apology from crew. Then Iris not working at Immigration, to add insult to injury. Very poor on all levels. Not a Swiss operated service because they don't have the aircraft - BMI give the impression they resent doing it. Will use BA next time.

bmi British Midland Airways customer review :  29 November 2010 by David Worcester   (UK)

LHR-VIE in Business. Arrived at 0430 so had to wait for the bmi boarding pass check to open, then the Great British Lounge didn't open until 0510. Gate 76 boarding was a bit chaotic as no priority for business pax. Good tasty English breakfast onboard with warm breads and croissants and a very pleasant crew. The downside to the arrival is being parked at a remote stand and having to be bussed to the terminal.

bmi British Midland Airways customer review :  16 November 2010 by M Taylor   (UK)

LHR-Amman in Economy. Baggage drop at LHR a waste of time, took same as a check in queue. Discovered I had to pay £60 for my golf clubs, on top of very expensive ticket, and told this was common with other airlines. Seats on way out were pre booked extra legroom, so decent, and food okay. Food on return was disgusting. IFE a joke for such a long flight. To cap it all, they managed to tear my golf bag and break one of my golf clubs. There is no customer service on this, they palm you off to a third party insurer, but the latter claim they haven't been sent the claim by bmi. So I have to follow up with bmi but discover you can't call bmi on such issues, you have to write. Very strong feeling of being kicked into the long grass. Probably okay for short haul in the way easyjet is, but I can't see a future for long haul low cost airlines at a high price, unless you operate a monopoly/duopoly - which strangely enough, appears to be the bmi model. Such a shame - it used to be a good airline.

bmi British Midland Airways customer review :  12 October 2010 by S Thorogood   (UK)

Saturday evening flight from Vienna to LHR. Calm, relaxed boarding and smiling welcome on board. A318 not full, clean and comfortable with good seat width and adequate legroom for a two hour flight. No meal service in economy, although served with a light sandwich and complimentary drinks - alcohol included. Cabin crew extremely polite and visible, working hard and responding quickly to passengers requests.

bmi British Midland Airways customer review :  28 September 2010 by P McCarthy   (UK)

BHD-LHR. Checked-in at the machines for the 1540 flight to find an hour delay reported, so I went to the bar. This hour delay was put back an hour every so often. After two hours I was quickly given a £5 voucher for use in Belfast City Airport, and the delay eventually showed as 2000. Thankfully this is a boring but good value airport to be stuck in. During this time announcements were made for various passengers, presumably to sort out connections or be moved to any spare seats on other BMI departures which were ongoing. Finally at 2000 we did get a plane and get away. The crew explained they were not themselves delayed as they should have been making a flight at this time anyway; fair enough, but reasonable empathy with passengers delayed over 4.5 hours is not too much to expect. The delay was down to two technical faulty aircraft and the pilot made a pious speech about customers understanding that safety came first. The plane was ok in terms of comfort, though not too clean. This is also one of the handful of routes on which nothing is served free - BMI should re-assess this and move back to the levels of most European full service airlines. Crew fairly ambivalent and didn't know how much the things they were selling cost. Overall an average flight experience with a well below average delay, and I won't rush back. Convenient for London.

bmi British Midland Airways customer review :  27 September 2010 by D Turner   (UK)

LHR-CAI-LHR. Outbound the departure was some two hours late, jeopardising LXR connection. Inbound one of the four toilets was out of use from boarding; it was one of the aft toilets and an announcement was made clearly requiring that all economy passengers (118 according to cabin staff) should use the remaining aft toilet. In view of the limited numbers in the forward cabin, health and hygiene considerations and the desirability of not overloading the single aft toilet increasing the possibility of it too failing, suggest that this was not a good decision.

bmi British Midland Airways customer review :  20 September 2010 by Anne Budd   (UK)

We booked BMI and Singapore Airlines to fly to Singapore and onward to Perth. Just been told BMI cancelled our morning flight from ABZ to Heathrow and they will deign to let us fly the day before at no extra cost for the flight. They have messed up our hotel bookings and Air Asia flights to Penang. We are receiving no compensation and are considerably out of pocket. Do not use BMI from regional airports if you are making onward international flights.

bmi British Midland Airways customer review :  6 September 2010 by Dan Ross   (UK)

LHR-VIE. Booked via Austrian Airlines to VIE as part of a trip to Macedonia. 6am departure meant an early arrival at Heathrow. Had printed boarding passes so straight to fast bag drop which never lives up to its name with any airline. People in front had problems with excess, overweight baggage, children or groups trying to sit together. Eventually get to the desk and have my printed out boarding passes replaced with proper ones! Not much open at Heathrow and was worried about food onboard. At T1 the first shop you see open is a Costa and its likely to have a long queue. Walk deeper into the terminal and there is a Pret that was also open with no queue. Gate was miles away. Boarding was slightly later than anticipated but handled by rows. Comfortable seating onboard. Once airborne there is a drink run and food service - a hot egg, cheese and tomato panini which would rank as one of the most tasteless meals I've had on an airline. Given that this was a 2 hr breakfast flight more could have been provided. I remember flying BMI from LHR to AMS and they served a full hot breakfast in 45m of flying time. Here there wasn't even a second drinks run. The crew seemed intent on clearing up before most people had even finished their breakfast! Crew were fairly robotic. The service aspect of flying seems to have departed this airline on its race to the bottom. Marginally better than my first easyJet flight.

bmi British Midland Airways customer review :  30 August 2010 by A Panah   (UK)

LHR-IKA. Online check-in easy in London (not available in Tehran). Small seat-pitch on A321 and inflight entertainment only provided on overhead screens on a 6-hour flight. Food was tasty but small both ways. Return flight a disaster as, due to the load and amount of baggage, the plane was forced to land in Amsterdam to be refuelled, delaying us by 2 hours. Overall, a poor experience, not worth the huge price paid.

bmi British Midland Airways customer review :  27 August 2010 by David Draper   (UK)

London to Baku. Normally good service but flight ruined by staff allowing people to drink own alcohol. Man behind me sick all over young lady and he just laughed -. man opposite constantly swearing (drunk again) even though young child just in front. Flight one of the most expensive in the world and food poor - offered 'meat or vegetable'! As no real competition expensive and second rate service.

bmi British Midland Airways customer review :  20 August 2010 by P Treanor   (France)

Bordeaux to Manchester. Cabin staff okay, ground staff surly and miserable. They need more training in customer care and being pleasant with the general public.

bmi British Midland Airways customer review :  10 August 2010 by F Husain   (Singapore)

Flew bmi with 2 infants from London to Belfast, after having traveled for more than 14 hours from Singapore. Missed flight connection due to security delays then had to wait 9 hours at London Heathrow. Onboard, my toddler (2yrs old) was agitated and did not want to sit in his own seat - we asked for an extra child seat belt so that he could sit on our lap during take off. Was refused one and then upon insistence, the stewardess threw one at him saying "here it is - we don't have time to be mucking around with seat belts". In any other airline, especially in Asia, you would never find such pure rudeness.

bmi British Midland Airways customer review :  10 August 2010 by G Bemrose   (Australia)

MAN-EDI. Simple snack and drink offered free, and FA was apologetic that she ran over my foot with the trolley - no harm done. I like the seating, ERJ145 has a single seat on one side and two on the other, leather seats.

bmi British Midland Airways customer review :  7 August 2010 by J Brown   (UK)

A handful of recent flights between London Heathrow and Glasgow with BMI. The new premium check-in area at LHR-T1 is a breeze to use, sadly the check-in kiosks are not. The refurbished domestic lounge at Heathrow is comfortable and reasonably served for pre-flight refreshments. Glasgow's older lounge less so, but it's functional enough. BMI staff generally friendly and helpful.

bmi British Midland Airways customer review :  29 July 2010 by John MacKenzie   (UK)

LHR-Aberdeen. Excellent service from BMI, ground and cabin staff. Timekeeping excellent.

bmi British Midland Airways customer review :  27 July 2010 by D Lee   (Singapore)

Manchester-London-Berlin. BMI's checked luggage policy is annoying, they won't through-check your bags if you've booked separate tickets with the airline! Nonetheless, checked baggage from Manchester arrived 15 minutes after flight arrival in London, straight to the BMI bag drop and no problems from there on (bags quickly offloaded upon arrival in Berlin, they were practically ready after immigration!). Can't say much about the on-board service: for the Manchester-London leg it was short so services were minimum - complimentary sandwich and drink on London-Berlin leg, once again, service not amazing. This is a good enough airline if you're looking to do business travel or if you're in a hurry.

bmi British Midland Airways customer review :  18 July 2010 by Peter Cartledge   (UK)

London - Amman. Late again - this route's punctuality is not good. Food barely edible. In flight entertainment, one programme fits all drop-down screens are just not acceptable. Cabin staff OK.