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bmi British Midland International Customer Reviews and Passenger Trip Reports



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Check bmi British Midland International passenger information in our customer travel guide

bmi British Midland Economy class seat reviews

New short-haul Business class seats comfortable

bmi British Midland Ranking

Good Business Class arrivals lounge at LHR

bmi British Midland Lounge Reviews

Angled long-haul A330 business class seat

bmi British Midland Aircraft Seat Plans

Complimentary meals available on all flights

bmi British Midland Business class seat reviews

30kg economy hold baggage allowance on mid/long haul flights

bmi British Midland Passenger seat tips

31 inch Economy Class seat pitch onA330's feels cramped





bmi British Midland International Customer review :  26 October 2011 by D MacDonald    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Edinburgh-Heathrow return on 3 occasions in Oct. Lounges in both Edinburgh and Heathrow really cutting back on selection of newspapers, magazines and food. Flights all ok and on time. Crew mostly functional rather than warm and friendly. Its a shame onboard that they no longer recognise their Silver or Gold Card holders in their service. A free cup of tea or coffee for us would go a long way.



bmi British Midland International Customer review :  23 October 2011 by J Tydeman    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

To and from Tehran via Yerevan in October. A mixed experience. Outbound crew good with the exception of one female crew who obviously felt smiling was beneath her. A very surly and officious staff member at Heathrow check-in who was supposedly there to direct people to the right queue amidst the usual chaos, was the only other negative point. Coming back crew were excellent and patient with a number of demanding passengers. Food on both journeys was very good. Legroom was shocking. Lastly, for some reason we were boarded at Tehran at a gate indicating it was a Syrian Air flight to Damascus, which caused a lot of unnecessary confusion and concern at 3am!



bmi British Midland International Customer review :  17 October 2011 by J Matthews    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-LHR economy. Flight on time, A319 clean and new. Free newspaper on boarding. Uneventful which is the best you can hope for on a short-haul flight. Only gripe was with the seats which lack an adjustable headrest, this made in-flight snoozing not as easily achievable as similar trips on Aer Lingus.



bmi British Midland International Customer review :  17 October 2011 by Tony Hall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Milan Malpensa return. Although officially a Lufthansa service, the flight was operated by BMI. I had not been expecting much but was very pleasantly surprised by high standard of the cabin service. Crew well-organised, smartly turned out and professional. Food and drink, especially complimentary wine from the bottle, were generous by current European standards for the length of flight. Flight departed promptly on the way out but there was a small delay on the return leg.



bmi British Midland International customer review :  4 October 2011 by A Magowan   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy Plus

Heathrow-Belfast on an Embraer ERJ-135. The flight was smooth and relaxing. The single cabin attendant was friendly and polite. I had been upgraded to flexible Economy by Continental and as such received free drinks and a sandwich. Overall a very pleasant flight.


bmi British Midland International customer review :  16 September 2011 by S Uley   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy Plus

FRA-MAN. Lufthansa flight carried out by BMI. Flybe doesn't fly this route anymore so BMI take full advantage, the fare has doubled and the service has gone downhill. When checking in 3 hrs before flight, was told it would be on time, lucky as the previous was delayed and still on the ground. As soon as the delayed flight took off half empty we were told we were delayed. It was the last flight out scheduled for 21.05. Apparently lighting hit the plane we were meant to go out with this afternoon and can't be fixed. Have to wait from a plane going from LHR to MAN then fly to FRA to pick us up to go back to MAN. Weird as they knew this before the half empty plane left and could have put us on there, or at least some of us. There were children there at this late hour and it would be at least midnight before we could leave. All shops etc closed at Frankfurt Airport at 22.00, no vouchers except one bottle of sparkling water. After take off crew advised no catering onboard as the aircraft had not been stocked up in Manchester. All they had was water out of the tank. They left us 6 hrs without anything. Overpriced and terrible service. Unfortunately no other choice anymore to get from Manchester to Frankfurt.


bmi British Midland Airways customer review :  8 September 2011 by O Yacub   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

The flight was late and so was the onward flight from LHR. They have rude ground staff who have no respect for foreign passengers. They are also quick to charge for the smallest amount of excess baggage, but do not even have the decency to apologise for delays, which happen regularly. I have to give credit to some of their flight attendants who were good.


bmi British Midland Airways customer review :  6 September 2011 by B Burton   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

NCE-LHR. The return flight departed on time but on an A319 aircraft. The cabin was fresh and had a smart decor. Brown leathers seats throughout the aircraft but the middle seats were left empty in Business Class. The meal service was of high quality and a generous drinks service was offered. The crew seem to enjoy their jobs and engaged in conversations when possible. On arrival we had to take a bus trip from the aircraft to the terminal however our priority tagged bags were waiting on the baggage carousel when we got there.


bmi British Midland Airways customer review :  5 September 2011 by E Bateman   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

EDI to Brussels with BMI regional. A pleasant experience with polite and friendly staff. Onboard, a sandwich was served and we arrived 10 mins early. Cannot understand why BMI regional is full service when the main airline isn't.


bmi British Midland Airways customer review :  31 August 2011 by Brenada Burton   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-NCE. I was able to get a good price for a pair of Business Class tickets for myself and my husband. An A320 aircraft with fully reclining new leather seats in a 2:2 configuration and lots of legroom which I did not expect on a short-haul flight. Crew addressed us by name and were well groomed and professional. An excellent choice of hot food. Drinks service was a little slow as Business Class was full but crew managed to offer us drinks twice before landing so I can't complain too much. A comfortable and enjoyable flight.


bmi British Midland Airways customer review :  14 August 2011 by E Ibrahim   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

BMI/Egypt Air for flights to Alexandria. BMI from Edinburgh to Heathrow was fine, Egypt Air for rest of journey was excellent. Return flights, Egypt Air to Cairo, was very good. BMI Cairo to Heathrow. Plane was not as stated when booking. It was an airbus which for a 5.5 hr flight was too tight a squeeze. The food was dreadful although the attendants were lovely.


bmi British Midland Airways customer review :  12 August 2011 by S Kerr   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Economy

Manchester-Frankfurt return on a Lufthansa flight operated by bmi. Aircraft was clean, comfortable seating, with ample leg room. Staff were excellent on both sectors offering a warm and pleasant greeting. Although a short hop there were traffic delays into Manchester, but passengers were updated regularly from the flight deck.


bmi British Midland Airways customer review :  12 August 2011 by Akram El Dimerdash   (Egypt)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

CAI-LHR in Business. Flight delayed 40 min, seats were ok but old and need to be renewed, TV screens small and old fashioned. Food was very good and flight attendants excellent. LHR-CAI. Flight delayed 3 hrs, with no information given. We were sitting in the Business Class lounge, the flight announced on time and the agent with wheelchair for my mother took us to the gate and we stayed there more than 3 hrs. The A321 has even older Business class seats and not functional at all. Food was very good, FA's were very good. Luggage were delayed to be delivered, no BMI agent to get info from.


bmi British Midland Airways customer review :  11 August 2011 by Karim El Kallini   (Egypt)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

CAI-LHR-CAI on A321 Check in smooth and lounge relaxing. Boarding pretty quick Seat 3A. Seat was very comfortable for a 5hr flight, AVOD had a good choice of movies. Dinner good quality. Arrived on-time but very long walk to immigration. Bags were on the carrousel quickly. Return trip, check-in smooth. Security fast track and long walk to gate. Priority boarding was nice. The same aircraft, the brunch was very tasty Arrived in Cairo 20mins early.


bmi British Midland Airways customer review :  10 August 2011 by Laura Charles   (Ireland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Value for Money:

Cabin Flown:

Business

London Heathrow to Marrakech. Checked in online and dropped my bag at Business Class check-in located in a quiet area with sofas to relax before going through security. Lounge was hidden away but worth the trek. A trendy design but practical and views of the runway. Boarded on time and offered a welcome drink. The cabin was clean and the meal service well presented, lots of drinks offered throughout the flight. Offered a pillow and blanket, something I never experienced on such a short flight. Arrived ahead of schedule and bags delivered promptly.


bmi British Midland Airways customer review :  8 August 2011 by J Henson   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-EDI flexible Economy. Use of premium check-in is a great extra - no queue, service polite and priority label added to bag. Would be great if this ticket permitted use of the T1 priority security channel. BMI Domestic Lounge (London Room) was very good - plenty of food and drink. Wide range of newspapers and magazines and computers as well as wifi. Inflight service was polite but catering strange - was given 2 cakes rather than a sandwich or roll or salad which I would have preferred. Bag was on the belt within 2 minutes of getting to carousel. I thought this was better than BA on this route for not much more money. Diamond Club much more generous than Executive Club too.


bmi British Midland Airways customer review :  30 July 2011 by Majid Hashemi   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Return from Khartoum to London via Beirut. 2 snacks provided for a 10 hr flight. First from Khartoum to Beirut: Fermented 'fresh fruit' dried out and rancid with a cheese pannini on the side at 5 am. No tea or coffee offered. Water freely available. Beirut to London onboard entertainment started after 30 mins into flight. No tea or coffee - launched straight into breakfast after beyond 1 hr into flight. Breakfast snack consisted of cold bread, stiff and stale, only 31 meals for 31 business class passengers so no choice (but they insist you read their menu). Not edible, no alternative offered, no snacks, nuts, fruit. Indifferent and dismissive service. Seats old, stiff, many recline and tilt options working partially




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