bmi British Midland International Customer Reviews and Passenger Trip Reports

London-Almaty flight was delayed for 8 hours on 17th Jan. No information was given as to why. Only a 20 Pound voucher. Once onboard still no explanations! Flight was fair but ground staff are very poor.

Moscow Domodedovo to London Heathrow terminal 1 January 2012. A very good flight, left 15 minutes late. Leg space was good, considering it was economy and a small plane, good selection of food and drink and well ventilated. Staff were generally helpful and informal about the status of the flight. Slight setback was the amount of entertainment and how long it took to land at Heathrow. Overall, a good standard and what you'd expect on an economy ticket.

LHR-EDI Jan 2012. Ground customer service is still poor at LHR. I always have problems printing my boarding card if flying at the weekend. I was advised upon entry to go to the desk where the gentleman's attitude was nothing more than frustrating. As always, friendly cabin crew on entry to the aircraft, the same continues during service. The A319 had the new brown leather seat interior. The cabins are nice with ample leg room. Bathrooms were clean and the aircraft tidy. The captain provided all the flight details and the flight was on time. The Domestic lounge at Heathrow is quite nice. The basic snacks, soup is fine for a domestic lounge with a good range of refreshments.

LHR-BHD-LHR. Both legs on either a brand new or refurbished A319. Early departure from LHR and early arrival in BHD. Flight deck warned before take off about difficult weather conditions at BHD, and we duly landed in a gale, ahead of schedule. Return leg delayed 2 hrs 45 mins, due to bad weather affecting the entire UK. £5 food vouchers issued. Excellent crew on the return leg. This route must now be under threat with the imminent takeover of BMI by BA. Belfast's 2 airports are served by EI, EZY and BE from 4 London airports already. I would hope the route is maintained, as Avios users cannot currently fly from BFS or BHD.

DUB-LHR - frequent flyer redemption. I was booked on the 16.50 flight, but was able to move forward to the 15.15 flight. Fast track security, saved about 5 minutes. Lounge was ok, basic snacks. Served cake and water on flight. Got bag first – priority. Only downside was getting a middle seat at front of cabin (seat 2b). Overall this was a very good experience, flying between London and Dublin, mainly because they did everything they could to save you time, which is what business travellers want. I guess this is the end for BMI, which I'm quite sad about.

BHX-FRA : very impressed by BMI. The seats were comfortable with ample leg-room. The crew were friendly, snack a pleasant surprise (a hot wrap). Although owned by Lufthansa, BMI was a vast improvement to Lufthansa.

EDI-LHR-EDI. Pleasantly surprised: A319 in both directions, seemed to be either new or refurbished - definitely higher standard than BA. Ground staff and cabin crew friendly and efficient, captain informative, flights on time, and bags off at both ends within a few minutes of entering the baggage hall. Lack of free inflight coffee and nibbles not an issue on a domestic flight of this length. I was very impressed with the standard of bmi now - I would prefer them to BA on this sector.

LHR-MAN. Fairly busy Sunday evening flight, departure delayed by 1.5 hours due to delays to other flights early in the day, but the airline can't really be blamed for this. Staff still as good as the last time I flew with them on this route (over 2 yrs ago). Clean and comfortable Airbus. Bags on the belt 5 minutes after landing. Definitely using them again on this route.

EDI-MAN as part of a LH Business ticket EDI-MAN-FRA-CPT. No separate Business cabin on BmiR Embraer 145. One cabin crew who was efficient and friendly. Check-in at EDI very good and Lounge fine. A Hot meal was served to Business pax on the 40 minute flight, economy appeared to have a refreshment service. The meal was really hot and tasty. The wine was satisfactory. The Embraer 145 is a fairly small aircraft suitable for the route. It is configured 1-2. Facilities for hand baggage storage are limited, however as I am aware of this situation I travel prepared. All in all a very good flight, full service as it used to be. I suppose the long term future of this route depends on the new owners of BmiR.

CPH-GLA in Economy Plus (no separate cabin) on Embraer. One cabin attendant friendly and knew regulars on this service but was chatty to all. SAS check-in and Lounge great. Hot meal served which was adequate. Didn't try wine and it looked basic. Aircraft small with a 2-1 configuration and seats quite cramped. No IFE. Advantage was it is direct to GLA as most Scottish flights are through EDI now. Bags off quickly.

Manchester-London. 30 mins late out of Manchester. Quick boarding, drinks and snacks only available to be purchased. Delay on arrival at Heathrow as no one allowed off until oversized cabin baggage brought to door of Embraer which was annoying for those of us who weren't waiting for baggage and were already late for appointments. Return same day. Departed on time, same situation about baggage on arrival. Don't understand why all passengers have to be held up when only a few need to.

Berlin to LHR. Used upgrade vouchers to upgrade to Business. Star Alliance Gold Member so could use Lufthansa First Class check-in and lounge. Only complaint is lounge is landside and long walk from gate, but am sure this will change in the new BBI airport. Pleasant crew onboard with good full meal and drinks service (proper glasses, cups and saucers). Only negative, parked at domestic gate in Heathrow and had to de-plane via steps at back door, so Business Class off last and onto bus to drive to immigration.