BRITISH AIRWAYS   Passenger Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  22 September 2009 by T Danaher   (UK)

LHR-BCN-LHR. Removal of food service and move to terminal 3, with bus transfers removes the advantage BA has over low-cost airlines. Crews friendly and enthusiastic, but the snacks were like bird food. At least on Easyjet you can buy a sandwich. BCN Terminal 1 stunning, lounge great too - puts T5 in shade, let alone T3.

BRITISH AIRWAYS customer review :  22 September 2009 by Robert Szocik   (UK)

MAN-LHR-WAW return, A320/A321. No trolley service on domestic flight to LHR. LHR-WAW legs excellent. Return flight to MAN landed on time. Friendly, helpful FA's on all flights; did well to quickly reassure frightened passengers during some nasty, sudden turbulence on one of the flights. Excellent updates from flight deck, especially when delayed at WAW. Inflight catering basic, but acceptable quality.

BRITISH AIRWAYS customer review :  19 September 2009 by I Goldberg   (USA)

We have flown British Airways several times from Phoenix to Heathrow in Business Class. We enjoy the flat beds. My major criticism is the food. We expected better than average food for business class but received worse than average. The hot entrees are overcooked to the point of being tasteless.

BRITISH AIRWAYS customer review :  19 September 2009 by Henry Cheung   (UK)

HKG-LHR. Excellent crew and service. Two hot meals, plenty of juice and water runs throughout the night. IFE good and the seat. Bags out within 10 minutes.

BRITISH AIRWAYS customer review :  18 September 2009 by Richard Charvill   (UK)

Flew back from Canada on 13 September. Chaotic in Seattle airport. Only 1 attendant at the desk for economy. Asked for window seat, was told okay, then given seats on a 4 seat row. We were informed the crew were delayed - how this can happen when customers need to be at the airport 3 hours before is incomprehensible! Surely crew should be ready to board at least one hour before. Cramped seats, poor legroom. Certain crew members had a "couldn't care less" attitude. Two small specimen cups of water offered during the flight. Not informed of water available at rear of plane. When I noticed this it was lukewarm. Plane looked old and grubby. Had no problems on the way out with Air Canada.

BRITISH AIRWAYS customer review :  17 September 2009 by Steve Harding   (UK)

Heathrow-Abu Dhabi return B777-200ER. T5 fine, excellent on return - no queues at immigration and bags waiting on arrival. Plane 15 years old, and looked it. Seat comfort OK but I could have lived without the residue of the previous occupant's meal. For those in the cheap seats, BA's IFE is hopelessly obsolete and the level of service amenity poor. The crew were good - they don't make policy - and nice to have an informative flight deck team.

BRITISH AIRWAYS customer review :  17 September 2009 by Kevin O'Doherty   (Canada)

YYZ-LHR-YYZ on a 744 in both directions in World Traveller Plus. The online check-in was easy but I really don't understand why premium passengers (or any passengers) cannot preselect seats. Showed up at T3 in YYZ with boarding cards but had to join a long line to drop bags and waited 45 minutes for the privilege. Boarding chaotic. Crew was just ok. The WTP seats are not comfortable. Was able to borrow an adapter for my laptop under the proviso that I would have to return it if a First class passenger wanted to use it. Oddly, at disembarkation, the WTP cabin on this configuration (52 J/cl seats) has a clear advantage - off before either F or J depending on the position of the bridge. Return from LHR was smoother, bag drop was pretty quick although boarding still chaotic and they gave up calling seat and row numbers after the first few minutes. The crew on the way back was friendly and made the flight pleasant. I haven't flown with BA in 20 years and I can't say I am in a big hurry to fly them again, particularly in WTP. I would recommend BA for the relative efficiency of T5 at LHR but WTP is a no-go for me - it just doesn't offer value.

BRITISH AIRWAYS customer review :  16 September 2009 by M Heather   (UK)

LCA-LHR T5. We were refugees from a heavily delayed Cyprus Airways flight, and the positive difference between BA and other carriers was again thrown into sharp relief. An almost full flight, but a good 3 course meal and plenty of drinks were served. The crew were delightful. Terminal 5 a dream and we were out of the airport within 30 minutes including a short wait for bags, thanks to Border Control's IRIS system. The only thing BA needs to do, and soon, is either internally refurbish its ageing fleet or get a few new planes. They are starting to get visibly tatty now.

BRITISH AIRWAYS customer review :  16 September 2009 by John Oram   (UK)

BA shone throughout for our journey LHR-YVR. Check-in/bag drop efficient and friendly. Food in a busy lounge very good. Not much sign of a decline in premium travel in the Club cabin of our on-time departure. Service was bright and personal. The food was very good. The CSD struggled manfully to get the AVOD working and kept everyone informed until he got broadcast video restored. Personally, I couldn’t care less whether it’s working or not but it was a commendable effort. We arrived early at YVR.

BRITISH AIRWAYS customer review :  15 September 2009 by Tony Miller   (France)

We travelled LHR-NCE today it must be the worst service on an airline I have used in many a year. BA have removed all service on this leg so you can only obtain an alcoholic or non alcoholic cold drink, (did not see any tea or coffee) packet of peanuts - the service finished 24 min into flight. Air France NCE-LCY sandwiches drinks/coffee/tea all in the price. I can only conclude that BA only go for the lowest service - never think of asking people to pay for a little service - they are now worse than easyjet in terms of flight service.

BRITISH AIRWAYS customer review :  15 September 2009 by Alan Wan   (UK)

LGW-MAN flight on time and a decent drink service offered - crew ok neither polite or rude. B737-400 was in poor state, very worn and dirty.

BRITISH AIRWAYS customer review :  15 September 2009 by J Ferguson   (UK)

Gatwick-Antigua world traveller plus both ways. Online check in smooth both ways. Seat pitch and food were excellent, service was superb. AVOD was up to date with a good choice to keep adults and children entertained.

BRITISH AIRWAYS customer review :  14 September 2009 by Jon Tydeman   (UK)

Flew back from Mauritius with BA. I found the low points to be the very uncomfortable seats, most of which seemed to either not recline or not be able to stop reclining! IFE is very poor now compared to other products on the market. The high points were the professional and friendly crew, on-time flights and good food. BA need to pay attention to the interior of most of their planes and maybe invest in some new ones.