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BRITISH AIRWAYS customer review :  8 January 2010 by Roy Stilling   (UK)

LHR-FCO. Our plans were my wife, who is flying phobic, would go to home by train and only I would fly. The snow chaos and consequent failure of the Eurostar service put paid to that. Thankfully I got her a seat on the same flight as me at the last minute, but we were unable to get seats together. At Heathrow we asked the check-in/bag-drop and gate agents if we could get seats together, explaining her fear of flying and whilst they tried, the flight was too full for them to be able to. On boarding we explained our plight to the cabin crew who were very sympathetic and said they'd try and arrange a swap once boarding was complete. Fortunately the gentleman in the seat next to me was travelling alone and was happy to swap. Throughout the flight whenever any of the crew passed our row for whatever reason they always stopped to check how my wife was doing, something she found very reassuring. We can't praise the BA staff we encountered enough for their help and consideration.

BRITISH AIRWAYS customer review :  7 January 2010 by Jean Louis Vergaert   (UK)

Bangkok to Sydney Premium Economy - do not expect seats like Eva Air Evergreen Deluxe for instance. Seats are just a bit more comfortable than regular Eco, but even the small improvements (footrest, wider armrests, a bit more space) make a difference. Do not take aisle seats if you have long legs, because the big AVOD box is located under the aisle seat. AVOD offers a very large selection of good titles. Service is good (ask for one gin and tonic and you will receive 2 of them!), food decent. I find many people whine about it because they expect a business class service for the cost of a small supplement, but here you get what you pay for.

BRITISH AIRWAYS customer review :  3 January 2010 by C Hanna   (Germany)

London Heathrow to Frankfurt. Terminal 5 great experience to go through, Galleries lounge was not too busy, good coffee and food. Flight was great, though only 3 people in Club (probably because it was New Year's Day). FAs were very friendly and attentive, I was very happy. The food was good, though less than I have been used to getting in Club Europe. I think they're cutting back a little.

BRITISH AIRWAYS customer review :  3 January 2010 by Murat Nal   (UK)

LHR-IAD-LHR. One week prior to departure decided to go for the extra leg room. Online it clearly showed the seats chosen as at the front with no seats in front and the windows to the side. I paid the required amount. The following day I wanted to see the seating arrangement on line but the system would not allow it. I called their customer service only to be told that the chosen seats were not exit. They said they would not change the seats and would not refund the extra paid. When I explained to them the seats shown when I booked were right in front, they said the system would show the first available seats. Hence it looks like exit seats online. So beware. After a little fuss they agreed to the refund booked us on exits for a little more cash. Flight uneventful but delayed 2.5hrs. Return flight arrived at IAD 5hrs prior to take off. Ground staff were checking people in for the earlier flight. They agreed to check us in early which meant we did not have to drag our luggage around for hours. The check in staff even upgraded us. At 11pm offered dinner, pasta or beef which we declined and 1hr prior to landing offered danish and juice also declined. Hot breakfast would have gone down well at this stage.

BRITISH AIRWAYS customer review :  2 January 2010 by K Nolan   (UK)

Used to believe BA was worth paying a premium for, but recent LHR-IAD-LHR flights showed this was not true. The cabin of the tatty 777 in each direction in bad shape, poor IFE offering and crew appeared understaffed in Economy. That said, during a 4.5-hour tarmac delay at T5 for deicing, cabin crew were good about quickly starting up the films and serving the usual pre-arrival snack.

BRITISH AIRWAYS customer review :  1 January 2010 by K Tytler   (UK)

NCL-LHR-LAX. Both flights on time and cabin staff were attentive although there was a long time between lunch and a second snack type meal on the LHR to LAX leg. World Traveller Plus cabin pleasant and seats were comfortable. It appears that BA are cutting back on their amenities kits in this cabin as they were cheap and tawdry.

BRITISH AIRWAYS customer review :  31 December 2009 by M Lucas   (UK)

Heathrow-JFK-Heathrow. A good price for Christmas flights. Good crews, but old 777s used. Noticeably dirty and tired seats. No on-demand IFE. Offered a turkey hot meal and a yoghurt on a 08:20 departure from LHR, which was strange. Drinks only offered if asked for. On the return sector the offering was pasta or beef stew at 11pm when everyone was asleep - why not a hot breakfast into London on late night flights? BA offers no more than other good carriers, has a minimal economy product, with some strange meal offerings and is certainly not ahead of the competition.

BRITISH AIRWAYS customer review :  30 December 2009 by Liam Hamilton   (UK)

LHR to JFK in First on 28/12, and was pretty confused by the service I received. The First cabin itself was a bit tatty, bits of seats marked etc. Canapes no longer served, but on a toilet visit, the crew were helping themselves to them. Post take off champagne served, with the same nuts mix served in Club World. Freedom to eat whenever no longer available, replaced with a formal 4 course meal, with only slightly better choices than in Club which was OK. No snacks available between meals, had to raid the Club World larder, and before landing in JFK, the same afternoon tea, previously served in Club was served. All in all. was left wondering what the point of travelling in First Class, given the sharp difference in price between 1st and Club World.

BRITISH AIRWAYS customer review :  24 December 2009 by T Vuola   (Finland)

LHR-MIA-LHR (the legs HEL-LHR-HEL with Finnair). Friendly cabin service, good choice of food and wines, and very good seat, could sleep well both ways (64A and B in the upper cabin). The plane, including the toilet, was clearly dirty, one of the boarding passes of two persons would not print from the internet (both ways!), and the personnel in MIA hardly survived this task: it took several persons, who argued about, who's task it would be, who tried to print the boarding pass for a wrong section, mixed my and my partners boarding passes etc, etc, and finally told me the usually their left side printer does not work.

BRITISH AIRWAYS customer review :  23 December 2009 by Tim Powell   (Spain)

Cape Town - Heathrow. Engine failure during the take off roll causing an aborted departure. 3 hours before final cancellation of the flight during which an onboard meal was served. 4.5 hours before buses provided to hotel. While no fault of BA the hotel was unable to handle the sheer number of unexpected guests and I was provided with a room 8 hours after the scheduled departure time of 9pm. Perhaps send less people to 1 hotel is the moral of the story. 4pm on day 2 back to the airport and BA had made no alternate arrangements for its impacted passengers. It solution was to have 400 or so people stand in a line to be attended by 2 ticketing staff, 4 more hours in my case to be told no space available to my final destination. Back into Cape Town for a 2nd nights accommodation with firm space on a scheduled BA flight on night 3. All airlines are subject to technical problems but the true nature of that company is how they handle customers when these things do happen. As a top tier frequent traveler I wrote to BA customer service department about my 2 day delayed arrival and. almost 2 weeks after writing I am still waiting for something other than an automated acknowledgement of receipt which I find unacceptable.

BRITISH AIRWAYS customer review :  23 December 2009 by Steve Gibson   (Australia)

MEL-SIN-LHR return. Checkin service very good and streamlined. B747 Lie flat beds are great for sleeping and offer plenty of privacy with screens raised. Cabin crew and meals better than average but not great.