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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  10 January 2014 by Sachin Ramakanth Kulkarni    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently traveled Chicago (ORD) - Heathrow (LHR) - Bangalore (BLR), and it was British Airways for LHR-BLR. The first part of the journey, ORD-LHR was a premier American Airline. It was disappointing. I wished that the 2nd part of the journey be better, and it most certainly was. The crew were excellent in their attention to passengers. The flight was smooth. The seats were very comfortable. The food - that was the best part. Cooked perfectly to please my taste buds. I am going to make more journeys from Seattle to Bangalore over the coming years, and British Airways is going to be my first choice to travel with.



British Airways Customer review :  10 January 2014 by Georgios Vrontos    (Greece)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG-LHR on the new A380, both flights were late 30 minutes. Staff were typical, what else? Dinner was bad. There were 2 options beef or fish. Both options western style, no Asian option. Most of the Asian customers did not touch their tray. They were serving 2 kinds of red wine to the same passenger. The Spanish option was good; the South African option was vinegar. If they will not improve their food serving, they should stop serving food. It is pity for such a waste of food when people are starving. Their IFE was normal, the plug of the earphones was bad. I had to adjust it a lot of times to hear from both ears.



British Airways Customer review :  9 January 2014 by Robert Michaels    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My daughter has flown with British Airways because she is spending her 3rd year of college in London and BA's schedule and prices are better than US Airways. A major snowstorm hit the East Coast on January 2. BA had problems - that's understandable. How they dealt with it is not. Flight 66 (PHL-LHR) was reported on time all day on Jan 3. Inbound flight was on time (BA67). As we drove to the airport, 3 hours before departure time a text arrived. Flight delayed to 20.00 the following day. When we got to the airport, we found that the previous day's flight was checking in to take what was seeming the aircraft typically assigned to Flight 66. Told we could wait but were better off coming back the next day at 6pm. Needed more communication about what was actually going on, along with earlier communication and decision making so people would not waste time traveling to the airport would have been appreciated. No reason to give these people money when other options are available.



British Airways Customer review :  9 January 2014 by H Williams    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-AMS economy. Very friendly and helpful check in agent at Gatwick. Flight delayed slightly but pleasant and easy trip. Good experience.



British Airways Customer review :  9 January 2014 by B Watson    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LYS-LHR in Club Europe. Check in polite and quick with instructions on how to reach lounge. Quick through security and passport control. Lounge okay with limited range of drinks and food, although acceptable for a non- BA lounge. Lounge located next to departure gate so boarding quick and easy. After take off, drinks offered and then a light meal. Departure a little late, with a slightly early arrival. Crew friendly and polite with several offers of additional beverages Baggage arrived before I had reached carousel. Overall a very good short haul flight and would recommend.



British Airways Customer review :  9 January 2014 by J Tung    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA/BA City flyer London Heathrow - Aberdeen - London City over New Year period. Overall BA offers a very basic service and product. Nothing above expectations. Going out on 28th December. Used the T5 lounge (south). The lounge itself is large but very basic and dated. Good selection of wines but the food options was very poor one soup and few sandwiches. Wifi worked very well. Seating areas not inviting and not comfortable. It was dark and uninviting. Tables left unclean. Personally I even think the No 1 Lounge in T3 is better. Flight left on time and arrived early. Service throughout the flight was ok. Given a drink and some biscuits which was sufficient for a short flight. Crew did their job but did not wear a smile. Seat in the front rows of the A319 was spacious. On arrival it took a while to retrieve luggage. Return flight on New Years day from Aberdeen. Check in was smooth and easy (mobile boarding pass not accepted in ABZ). Was able to use business class check in and service was not particularly friendly but not rude either. The terrace lounge at Aberdeen was great. Less choice of wines than Heathrow but the space was bright and felt clean and refresh. Receptionist at the lounge very friendly and approachable unlike Gatwick. Wifi worked very well. The flight was initially on time. As I left the lounge to the gate I was told there was a delay, then further delay and further delay. At one stage there were organising overnight stay for passengers at the lounge. Then we were told to go to gate and the flight was late by 90 minutes. Was told there was a minor technical issue which was resolved immediately but they couldn't find a certified staff to sign it off due to rota. This seems to happen only to the London City flight since LHR flight was on time. The captain explained the situation and apologies as we left Aberdeen. It was very windy with heavy rain, but the captain managed to land at City instead of divert the flight to Stansted. That's a big plus. Overall BA remains a good airline for domestic and short haul flights, but for long haul especially Asia I would stick with Asian airlines.



British Airways Customer review :  8 January 2014 by J Thesen    (Luxembourg)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-LHR-PVG on 14 Oct 2013 - good overall experience! Positive: got a sale price for Frankfurt-London-Shanghai in economy, no date restriction. Taking guitar with me in the cabin turned out to be not problem whatsoever, on the short haul it was put in the overhead compartment, on the long haul the stewardesses towed it away to their own compartment. The connection at LHR was smooth, but the connecting time of 1hr 15 felt slightly short, as the airport is huge, even changing gates in the same terminal (w/ lots of people and extra security checks) took ages! The meals were fine, but the presentation of the food was shockingly simple, even slightly unappetizing. IFE was rather good (if you enjoy British music, but they also offered a couple of Chinese and Indian movies), the seat comfortable. Though it's a shame they're asking you to pay in order to choose your seat in advance! Flights were on time. Upon leaving the plane, service personnel were joking and good-humoured. Nothing much to complain here, plus no other major airline recently offers such a good value for this price.



British Airways Customer review :  7 January 2014 by R Butler    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA 207, London - Miami. First experience of BA First for 10 years. Friendly, swift and efficient check-in and promptly through security. Concorde lounge a delight. Classy, understated and comfortable. It struck the right balance of not being cavernous but still had sufficient seating. Waitress service breakfast in the dining area was excellent - porridge and kippers a great British prelude to a trip overseas. Viewing area over the apron was special too. Boarding was fine with chatty crew and champagne offered. While the cabin was very attractive, the first impressions of the seat were somewhat disappointing. I was in 4E and there is a total lack of privacy. I felt as though I had been given a seat in the middle of a corridor. Definitely wouldn't choose these seats again. There was a disappointing lack of storage space - no compartment to put glasses, phone, keys etc. Crew were mixed fleet. Very pleasant and easy to talk to. Excellent drinks service and nice enquiry of "how would you like to spend your flight?". Warm nuts a bit soft and rather sweet. Of the 14 seats in F, 3 were taken by children, 2 of whom were pre-school age. It's no fault of the children themselves, but this did mean the atmosphere was more reminiscent of a kindergarten than a sophisticated adult area. All food on the menu seemed pretty good but no real wow factor - starters including crab timbale, butternut squash soup and artichoke and truffle frittata, mains of Aberdeen Angus, halibut, scallops and chicken tikka masala. All felt a little lacking in imagination. Rhubarb and raspberry dome was over sweet and lacking fruitiness. Coffee and chocolates were excellent. Meal service was superb. Of the three red wines, two were overpowering, but the third (Italian) was good and the crew were keen to offer tastes of all to help choose. IFE was just about ok - found a couple of reasonable films to watch. Afternoon tea was excellent - a very good range of sandwiches including beef w horseradish, crayfish with orange mayonnaise, smoked salmon, followed by excellent fruit scones with clotted cream and jam and patisserie (a little sickly apart from the Battenburg). Arrived on time, but a very long walk to Passport control. Swiftly through Immigration itself, but then a long wait even for priority bags. Overall - great service, ok food, disappointing seat.



British Airways Customer review :  7 January 2014 by S Hall    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Singapore via Kiev. Terrible journey. 3 hour delay on the ground due to age of the 747. Then diversions to Kiev following a medical emergency and by the time a solution was arrived at the crew were out of time. Forced to stay in Kiev, overall delay 29 hours. Catalogue of complaints with BA. Delay even when leaving Kiev and we were the only plane due to depart at 3 am! Lost confidence in BA - filing this report waiting for delayed flight back from Japan only 3 hours this time - I hope.



British Airways Customer review :  7 January 2014 by G Cross    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a silver member and have flown with BA on over 100 (short haul) flights over the last 18 months. To reward myself I used the rewards Avios miles to book the family on a long haul flight to South Africa for Christmas. Despite being very flexible with dates and starting to search for tickets on a weekly basis, 12 months in advance the best we could do was to fly on separate flights by splitting the kids between myself and my wife. Not ideal but manageable. My wife and daughters outbound flight was delayed by 3 hours and my return flight kept us on the runway for a long time while they tried to find stairs at LHR T5. Neither of these are ideal but again manageable. The big gripe I have is I need to change the return flight connection but can't. BA customer service is grossly under-resourced and cannot provide an adequate service for it's customer base. I am not able to change the connecting flight online (possibly because it's a rewards points ticket) and it prompts I contact customer services. In summary, please take this warning, as an experience flyer don't think the higher BA prices offer you improved service. It's not personal, you are not special and you might as well take the cheaper options. Lounges are nice but that's it. Food is adequate, in-flight entertainment is on dated TV's and if anything goes wrong don't expect any help, support or sympathy. Terrible company.



British Airways Customer review :  6 January 2014 by C Kay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EDI-LHR-EDI. Both flights on time and bags off quickly at both ends. Their revamped Exec Club lounge at EDI is very nice and a big step up from its predecessor. They delivered exactly what was promised.



British Airways Customer review :  6 January 2014 by Paul Mercer    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEA-LHR. Upgraded to Club World from Premium Economy. Despite BAs obvious cost-cutting measures it was a clean 777 with a newish feel. The cabin crew were excellent, friendly, helpful and efficient. The champagne and wine were good, as was the food and the movie selection. I am not a great fan of the BA Club seats but I managed a few hours of sleep before an efficient exit. As a regular traveller, and a sporadic user of BA, I fail to understand how it can justify petty economising while often charging considerably more for business and first seats than other airlines. For instance, the breakfast consisted of a small plastic container with seasonal fruit (although I'm not quite sure which country they were seasonal in) and a warm bacon roll. Had I been paying the Club price I suspect that I would have felt a little cheated. Overall, however, it was a good experience and I would have no hesitation with flying with BA again.



British Airways Customer review :  6 January 2014 by J Boss    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Club World, ATL-LHR-EDI. I don't understand the negative reviews, Club world both ways very comfortable, excellent service. Seats were great, food was good, entertainment more than enough choices and on both flights the cabin crew were fantastic. On the shorter flights to EDI, same service and even a hot English breakfast served. BA is doing a great job, Terminal 5 is a dream for both transfers and shopping. BA will always be my first choice flying out of Atlanta.



British Airways Customer review :  6 January 2014 by R Schulze    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Berlin to New York via London in Business Class. Excellent lounge in T5 but they need to find an alternative to clearing security again when connecting. The aircraft was a 747-400 more than 20 years old but in good condition. As usual, we stood on the Tarmac for an hour because of congested airspace. Still the flight arrived on time. British Airways offers one of the industry's best business class products with very comfortable seats, friendly service and great food. Selection of wines was also quite good with a tasty Pouilly-Fume, among others. Flight was on time, prompt baggage delivery. A few things need improvement though: the amenity kit was a joke! No earplugs, no eye mask - unbelievable. Movie selection on the entertainment system not bad but very limited choice of music. Moreover, you cannot display the moving map while listening to music. Compared to Lufthansa, British offers a superior product at a lower price so I would definitely choose them again.



British Airways Customer review :  6 January 2014 by J Henson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-LHR in January 2014 - numerous problems checking in using the self service machines. Thankfully, I was entitled to use the Club Europe check-in. Check-in agent polite and efficient. Lounge was excellent - great staff, good selection of newspapers and magazines and high speed Internet access. No hot food but tasty sandwiches, fruit, and various other drinks and snacks available. Excellent selection of alcoholic and non alcoholic drinks. Priority boarding queue available and adhered to by ground staff. Polite welcome on boarding. Usual drinks service on offer. Crew seemed professional, albeit very focused on doing a drinks service in a completely full cabin in the limited time available on this very short flight. Captain kept us updated on progress throughout the flight and moving map available. Used air bridge at T5A. Disembarkation smooth. Overall, for me, the hand baggage fares now available represent excellent value for money on this route and offer real competition to the low cost carriers.



British Airways Customer review :  4 January 2014 by Carlos Blanco    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-IAH. Club World (Business) on outbound and New First on the return. It is just sad to see once a great airline now in the decline phase. Both legs were on Boeing 747 and the cabin shows wear and tear and could use some maintenance. Since their 747s will be replaced by the Dreamliners and A380, I don't expect BA will do something about it. The First class was quite disappointing since I had high expectation. The food was terrible and it definitely was not a First class food. The IFE was not great since they have limited choice of movies or music. I have to give credit to FAs since they worked hard to make the flight enjoyable. The level of their service was the same for both Business and First classes. Considering the pay condition at BA, I think they've done great job. However, don't compare them to the asian airlines (SQ, Emirates etc). The people at the check-in and lounge were also nice and efficient. Overall, I would not recommend BA Business or First if you have to pay for the ticket. It's definitely not worth the price.



British Airways Customer review :  3 January 2014 by J Andrews    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to YCC, Club world on an ageing 767 due to be replaced by 787 later this year. Slight delay on outward leg but otherwise very efficient. Staff very friendly and effective from check-in to disembarkation. Seats not comfortable at this price or comparable with others. Layout feels cramped and it is surprising BA persists with it.



British Airways Customer review :  3 January 2014 by A Cardiff    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned from Bangkok in economy. On passing through business and premium economy to get to my seat it struck me how unexceptional they looked in comparison with other airlines. I was surprised that my economy seat was comfortable with plenty of leg room. The entertainment system worked well with a fair selection. My problem with this flight was the food and beverage service. They ran out of vodka during the first drinks run. Not a major problem as it was a morning flight but it was an indicator of what was to come. On the way out to Hong Kong there had been only 2 meals during a 13 hour flight but as it was a night flight and people were sleeping it didn't seem to matter, although I was disappointed in the quality and quantity of the food. This return was a 12 hour daytime flight with only two meals served with a 9 hour gap between. When the food did arrive the first meal choice was limited to chicken or a vegetarian noodle dish and predictable they ran out of chicken very quickly. I am not sure why a vegetarian dish would even be an option given that anyone who has not specifically requested a vegetarian meal probably wouldn't want one. The later choice was chicken or pasta. In all cases the food was barely edible and the portions very small and without bread to help fill you up. People were constantly walking up to the service cabin grabbing snacks, all of which were sugary and unhealthy. The cabin staff did well to keep stocking the snack tray and keep smiling, which was a pleasant surprise given my previous experiences with BA. I would advise that if you are flying with BA, it would be worth eating at the airport and carrying your own food on board, just in case.




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