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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  1 August 2014 by J Whittle    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPH-LHR, Business Class. This is a joke. Scruffy aircraft with ripped upholstery, dirty cabin and chaotic/slow "service". I know it's a short flight (90 mins) but it shouldn't take over an hour to get one cup of cold, stewed tea. Flight attendants, including their "manager" didn't seem to have a clue what they were doing. Seats are actually narrow economy, 3x3 configuration with the middle one kept vacant. Inflight entertainment? Easy, there isn't any. For the price I paid this was an absolute disgrace. I seriously think I'd have a better experience with EasyJet.



British Airways Customer review :  1 August 2014 by W Benson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CDG-LHR. Outbound A320 on 26/7, return A319 on 27/7 in Euro Traveller. Both flights boarded efficiently, departed and arrived on time. Seats were a bit tired but comfortable enough for a 60 minute flight. Exit row (9) on A319 is worth taking if available as it provides extra legroom. Refreshments only as the flight is too short for anything else.



British Airways Customer review :  1 August 2014 by Mike Palmer    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to London in WTP on a 787 and London to Toronto in club world on 747. There were elements of both flights where BA seemed to be back to their old self. The Dreamliner in WTP was on time, with some of the best cabin service I've experienced from a male attendant who smiled, couldn't do enough and was just professional. BA seemed to have dropped some of the nice touches though so no hot towel, soft drink before take off or menu cards - looks like WTP seems to have been demoted (again). Fast bar service, and good entree before the WTP service morphed into WT for breakfast which has reverted to "muffin or nuffin" and Ts and Cs and juice from paper cups. It really is an insult after an overnight flight and is ill thought out and penny pinching. Landing early at Heathrow and fast bags ended a good overall flight. The return flight in club was one of my best ever. The lounge had a better range of hot and cold food, though most of the furniture still needs replacing. On board, two male crew upstairs on the jumbo were superb. Friendly, helpful and starting off well with a 2nd champagne before take off due to delays in boarding. Fast bar service and an excellent lunch with the sea bass being exceptional. A calm oasis on the upper deck allowed some sleep before the now tired afternoon tea was served. Real personalised service with a smile reminded me of old times of BA at it's best. An on time landing and fast bags off finished an excellent flight. Why can't they do this more often? (Answer - variable cabin crew).



British Airways Customer review :  1 August 2014 by T Kohn    (The Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

12/2013. LHR-LAX. A380. Aircraft was clean. Seats were comfortable but the leg space was restricted by the IFE- computer which has been installed underneath the seat in front. Amenity kit contained a cushion, blanket, headphones and toothbrush. There were no eye shades and ear plugs. Food both ways the same selection: Tikka Masala or macaroni and cheese of average quality, followed by a small ice cream and a sandwich or breakfast croissant. FA's lacked courteousness, friendliness and motivation. There was on both flights repeatedly no reaction to the call button and they were several hours not present in the cabin. IFE-system is good with a big selection of movies, documentaries etc. Due to a malfunction the system had to be restarted which erased the preferences. This experience with British Airways is not compatible to other flag carriers due to the lack in service and the restricted seating.



British Airways Customer review :  30 July 2014 by Alan Skinner    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA2262 on 17th Feb 2014. I was in 4A from Jamaica to London Gatwick, and no need to climb over anyone’s legs, and you're close to the toilet and the galley were your can help yourself. Seat is very good and good space. Great meal, I had the Chicken Curry, very good, and a nice bottle of wine to help it down. The Stewards were very helpful. Going to Grenada soon and see they have first on the flight so going to try that.



British Airways Customer review :  30 July 2014 by A Hickling    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DME-LHR July 23 Club World seat 64A. It was quite a novelty travelling on a 747 aircraft for a flight just over three hours long. I sat on the upper deck which was full, but this did not detract from the excellent service provided by the two dedicated crew. I chose this seat as no one has to step over your feet when they exit and it is also a fraction longer than the other seats with three windows and four compartments beneath the window to store items. I did not use the seat as a bed but used the Z position which is very good for relaxing. The food and wine choices were very good and the Club Kitchen was well stocked on the main deck for treats after dinner.



British Airways Customer review :  30 July 2014 by A Hickling    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DME on 19 July seat 1A Club World. I flew on one of the converted A321 jets that BMI used to own and was very impressed with the seat. The configuration is 1 and 2 seats and if you're travelling alone the single seat is great to have. There is lots of space to place items and the seat has different positions from arm chair to fully flat bed. The seat also has a built in massage function. The TV screen was 15 inches in size and operated from a remote in the seat. The service was excellent from two male crew members and the food and wine selection was of a high standard.



British Airways Customer review :  30 July 2014 by Kay John    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA206 from Miami to LHR on upper deck, dinner took over 3 hours to complete. 2 staff obviously not sufficient. Very old 747, TV screens going from colour to B&W, frustrating as had more than enough time to watch a couple of movies while dinner was not served.



British Airways Customer review :  30 July 2014 by Brenda Watkinson    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have used BA over the past 20 years as I chose to move my airmiles to their plan, regretted it ever since and will use them up as soon as possible. Even when flying on a paid flight I find the staff snooty, they have a bad customer attitude. At the moment I am trying to check in on a flight, only chosen because it was the best option for my multiple stops, and the on line check in does not work. Told by staff member, never mind, just do it at the airport, not much point in reporting it because they won't do anything for 24 hours. That is good customer service as you can only check in 24 hours before hand. I have had lost luggage twice on the same trip, had my seat changed for no reason (someone else was able to use my original choice, so not a seat problem) flights changed, but was able to change them back to the original booking. I have travelled economy and premium economy, and flown 10 hours with no inflight entertainment.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA935, DUS-LHR on 31/5/2014 onboard G-EUPU (A319). Flight was on time and smooth. A drink was served together with a small sandwich. Crew was good and the seats were also fine for this short flight.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA283 LHR-LAX on 31/5/2014 onboard G-XLEE (A380). Flight was punctual and very smooth. A nice breakfast and dinner was served during this flight. We also received an ice cream, which was very tasty. Crew was good and friendly. Only drawback are the very few drink rounds that were made during this 11 hour flight. We were seated on the upper deck on row 74. A very big advantage is that the seating is in a 2-4-2 configuration, and the window seats have a very nice 'bin' were you can put all your stuff.



British Airways Customer review :  30 July 2014 by Prasad Chalikonda    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip with family from JFK to HYD via LHR. Onward flight was delayed at JFK by 2 hrs. Was stressful with 10 month old and a 4 yr old. Inflight service was good. Transit at LHR was a nightmare! Mile long walk after alighting to central point in Terminal 5. No gate information anywhere. Had to check-in again, they had to scan each and every food item for the baby! Though departing flight was from same Terminal 5, had to now walk 30-40 yards, go down a level, walk again to train, get off second stop, go up escalator again and walk another 50 yards to last gate - C63. Now here, the gate agent wouldn't let our carry on through. Said it was too big. So had to remove all baby food and items for the kids and carry them in our hands inside the plane, and check the carry-on. Return flight again was delayed. Had checked in at 3.30am for 6.40am flight, but flight took off at 9.15am. Transit at LHR was thankfully better this time. But the aircraft to JFK was an old 747 - falling apart. No bulkhead this time, as original flight was late and they had to accommodate us on another full flight. Old seats, kept reclining on its own. A/C was blowing hot and cold until takeoff. Had asked staff to serve meals first to the 4 yr old - no luck. Never going to fly British again, or pass through LHR again!



British Airways Customer review :  30 July 2014 by Cutts Craig    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BSL-LHR, 22nd/23rd July, BA748 and BA755, A319 each way, bag drop at T5 seemed to take ages. Once through used the North lounge which was pretty full at this time of the day. Flight delayed a little and arrived about 15min late service on this 1hr 20min flight was fine for economy class a sandwich and drink supplied, return bag drop in Basel quick used the Euro Lounge which was very nice. Return flight quick boarding very full a sandwich and drinks served and again service good for a short flight, arrived T5 bit late but bags recovered and out in 30 min.



British Airways Customer review :  30 July 2014 by N Salisbury    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Rome from Newcastle via Heathrow, the ground staff service was excellent at Heathrow as we needed disability assistance, the day before we were due to fly home I received a text at 17.30 to say our flight had been cancelled, but could not contact customer services for over 14 hours we were told we had been booked on an earlier flight which meant taking a taxi to the airport losing the money we had already paid for our previous transfer and the disability assistance service we receive in Heathrow was awful. We were left for 1 hour for someone to take us from the plane and then at the next station there was no one to take us to our flight connection so I had to push wheelchair myself.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA944, LHR-DUS on 9/6/2014 onboard G-EUPH (A319). Flight was 15 minutes late on landing but was good. . A drink was served together with some salt snacks. Crew was good and the seats were also fine for this short flight.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA274, LAS-LHR on 8/6/2014 onboard G-CIVB (B747). Flight was on time and smooth. Catering was very average and small portions. Quality was much less then BA standard. Crew was good but we didn't see them for a very long time during this flight. Only 2 drink rounds were made during this 9.5 hour flight, everyone knows that is not enough. Seats were good with just enough legroom.



British Airways Customer review :  28 July 2014 by E McKerrell    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on a 777-200 from London Heathrow to San Diego, worst flight I have taken on British Airways. Being a rather tall person 6'7" and travelling in economy, the person in front of me could not recline his seat due to my legs blocking his recline, he complained to the cabin personnel that he could not recline and I was asked to remove my knees so he could recline, stating to cabin crew that I would not have a comfortable journey, they did not seem to care. When the food was served I could not even put my tray table down so the cabin crew would not serve me a meal, stating that the tray must be in the down position to eat a meal. So to tell you the truth I spent the best part of 7 hours of a 11 hour flight in the toilet, at least in there, I could stretch out my legs. Wrote a letter to British Airways to inform them of my flight, haven't heard anything back from them. Just shows you they really care about their passengers.



British Airways Customer review :  28 July 2014 by T Patrick    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic Edinburgh-Gatwick. Late by 40 mins but that's not unusual. Flight itself lovely, clean, quiet, made up some time. Crew smart and friendly. Only down side was coming off a bridge to a closed gate to then being herded onto a packed bus. Bags came fairly quickly, sometimes at LGW it can be a while!



British Airways Customer review :  28 July 2014 by C Cutts    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BSL-LHR, A319's each way check/bag drop atT5 took ages around 40 min. Once checked in lounge and boarding good seat 15c enough time for a coffee and sandwich, arrived a little late due to weather. Return similar flight experience same food very full flight, bag drop at BSL very quick and very nice lounge. Departed a little late and arrived 20 min late otherwise good experience nice crew in both directions.



British Airways Customer review :  26 July 2014 by P Alderson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DME-LHR. B747-400. Used Avios to sample the 'new' First. The check-in area at DME was very congested but I did not have to queue. The lounge had plenty of not very comfortable seats and limited food and beverages. The gate area was more like a holding pen and was much too small for a 747 load. First and Club ended up boarding through a different gate number. Once on board I was shown to my seat and given an explanation about the seat functions. Service from the mature crew was excellent (there were only one other passenger in First). The food was OK but not particularly exciting. The main disappointment was the seat and amount of personal space with only enough room for shoes and a jacket in the wardrobe. Everything else had to go in the overhead locker. There seemed to be too many seats crammed into the cabin. I moved from 1K to 3K as this had a bit more space and privacy than the others. From my experience, BA First should be called Club World Plus.



British Airways Customer review :  23 July 2014 by H Sueess    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a flight from LAX to ZHR via LHR. The leg from LAX to LHR was on a A380-800 (G-XLEA) was very good. Aircraft was clean and in perfect condition. We had bulkhead seats for whole family - perfect (be Aware: Bulkhead seats were very cold because of A/C). Flight was full and leaving on time and boarding was stress less. Entertainment was very good - Touchscreen is a little bit slow but selection is huge. Food and service very good - Beef was delicious. Staff very friendly and helpful with our kids. The leg from LHR to ZRH was on a regular A320, nothing special.



British Airways Customer review :  23 July 2014 by Anil Sinanan    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

14/7/14, Trinidad-St Lucia-LGW Club. On the way down from St Lucia, BA has an inexplicable outdated crew change. They are the ones from the previous days flight having a two day holiday in St Lucia. Check in at POS is usually unprofessional trini-style. BA shares a lounge which has a colonial style dress code so I had to nip to the loo to change from my shorts to trousers, left on time for the 45min trip to St Lucia where the bulk of holidaymakers board back to LGW. I was positive as I heard the new POS-St Lucia cabin crew ask each other if they wanted a beer! They then landed in St Lucia and were busy saying goodbye to each other and the incoming new crew but not saying goodbye to the departing POS-St Lucia passengers! St Lucia-LGW with new crew. Girl came around with newspapers and I said 'FT' please which she had in her hand but she had no clue what the FT was! Did not dare ask for top up to the one glass of bubbly as it is clear as soon as the various jobs are done by various designated crew, that's it. New male wash bag is a laugh so I asked for the female wash bag which actually is slightly better. Flight got very cold and I asked for an extra blanket. Told politely but firmly 'sorry' yet there were loads in overhead lockers which I found later. The point about most BA flights these days is to expect nothing and when u get the odd staff member who actually does that extra to consider it as a bonus.



British Airways Customer review :  23 July 2014 by Storey John    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD to LCY, Business. Great lounge at Madrid, flight boarding very good, food awful, service poor, arrival at LCY good, however baggage awful, all bags through but mine priority last off!



British Airways Customer review :  23 July 2014 by Storey John    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LCY to MAD in Business, only 3 people in a cabin for 12, no welcome, no pre take off drinks, very poor service, awful food, warm drinks, turbulence as we got in the air dealt with very well. Overall very poor service.



British Airways Customer review :  23 July 2014 by Mark Freyton    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Got a wonderful cheap fare from London City to Florence, £56 each way! London City a delight to travel through except when your flight is badly delayed, which sadly ours was. No announcements made to tell anyone what was happening, 2 hour delay shown on the departure board popped up at boarding time. Actually a BA fan but this was handled very badly. No information or assistance. Then when we boarded we were delayed by another hour, thankfully once on board the cabin crew and pilots were great at communicating and almost made up for the bad handling by ground staff. Great hot breakfast and drinks served on board on the way out. The return flight was on time and again a lovely crew and a very acceptable snack and drink service. Excellent value compared to the "low cost" carriers, no extra charges for bags etc allowed and free drinks if you wanted them. Apart from the delay outbound a wonderful trip. Would have been a 10/10 had we left on time.



British Airways Customer review :  23 July 2014 by H Sueess    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a flight from ZRH to SFO via LHR. The leg from ZRH to LHR on a regular A320, nothing special. The leg from LHR to SFO was on a 747-400 (G-CIVY) was very good. Aircraft was clean and in a good condition. Entertainment was not perfect but sufficient. Food and service very good - Beef was delicious. Staff were very friendly and helpful with our Kids. Flight itself was very calm, perfect flight for all of us.



British Airways Customer review :  21 July 2014 by Luis Starr    (Saudi Arabia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-BAH-LHR-LAX, flight started from Doha with a short hop to Bahrain to pick up more passengers. Check in was ok, but was over baggage allowance by 1 kilo so made me pay. Flight departed on time with an older 777 with broken AC so everyone was roasting inside the plane, not good in a very hot middle eastern summer, told it would be better once airborne - had to endure twice due to stop over in Bahrain. Crew were fantastic though, very welcoming the moment I stepped onboard, compensated the lack of AC. Dinner was served and it was good, nothing to write home about, as was breakfast. IFE old with no AVOD capabilities so movies are on the loop and few channels with old movies. Arrived at LHR terminal 3 - nice, very quite very early in the morning so few people and shops around. Flight to LAX again on an older 777 but new IFE with AVOD this time, crew mixed bag, male crew a bit rude. Food - lunch was ok, like the dessert, but small portions, bring lots of food, and 2 hours before arrival, a sad sandwich and yoghurt was serve, other carriers serve full meal as second meal or snack, and around that time IFE crashed on half the plane, nothing to do about it, good thing it was almost arrival time, pretty boring flight and full as well, arrived on time, and bags were out in 10 minutes that is if you can come out of immigration faster. It was an ok, long flight, very disappointing but it did get me where I wanted to be.



British Airways Customer review :  18 July 2014 by S Tibble    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

10th July, BA117, LHR-JFK. Well I have not flown with BA for a number of years as they are not my favourite airline from past experience. We were travelling with hand luggage so should be easy. Decided to not pre purchase seats but go for online check in and seat selection. All very easy and got good seats on 777-300 should have been 747 but obviously had an aircraft change. So we arrive at airport and go to security and scan our boarding cards get rejected, you need to get your passport and visa validated from the BA desk before you can proceed. Would be good if this was shown on boarding pass. Boarding very good onto a new plane good seats good entertainment, staff seemed interested and engaging. All the crew seemed very good. I walked off the aircraft with my view of BA restored would I fly again with them yes.



British Airways Customer review :  18 July 2014 by Hannah Shad    (Sweden)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GOT-LHR-LAX and back on the new A380. Flight from GOT-LHR was alright, even though the flatbread they served was inedible. Transferred through T5, quick and easy. Must say that Heathrow gets better and better for every time you visit! The long haul flight on BA's A380 was excellent. I was sat on the upper deck which is a huge privilege since the seats are 2-4-2, also I was sat in a window seat which made it all even better since they've installed lockers next to the seats where you can put your stuff. The staff was excellent (and also very good looking) and the food was better than I could've imagined for an economy route. The whole experience was overall better than I'd thought for a 500$ ticket, and so far the best I've gone with when it comes to flights over the Atlantic.



British Airways Customer review :  18 July 2014 by D Day    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-BGI-LGW, Club World R/T. Old, careworn B777-200. Airplane was not clean both sectors. Food outbound from Gatwick was almost inedible, and unbelievably they also ran out of choices. Inbound airplane toilets reeked. At least food on return was slightly improved. Cabin Crew both sectors were simply going through the motions, and were rushed / robotic. The Club World seats are narrow and uncomfortable. The inflight entertainment system was a bad joke. Screens poor, and tiny selection of movies. BA's so called Business Class experience is woefully outdated, and an extremely poor product when compared to other international carriers. I am amazed that British Airways standards are so low, and they get away with it. This is mere A to B transport. What is missing from their Business Class is "class".



British Airways Customer review :  16 July 2014 by J Norman    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR to Mumbai return with my husband - very disappointing. The Galleries lounge at Terminal 5 was overcrowded, noisy and had the feel of a cafeteria, not the tranquil haven suggested by BA. The food was below average. Unable to avail ourselves of the spa' facilities as they were fully booked. Not enough toilets for the number of people in the lounge and my husband had to queue! We had to pay extra to guarantee 2 seats together to the tune of £240. When we boarded the aircraft (Boeing 747-400) the cabin crew appeared rushed and flustered, they were not forthcoming with drinks or refreshments or particularly welcoming. The 'yin and yang' seat configuration didn't work out well for us as we continually had to lean forward to talk to each other. The seat comfort was okay but quite narrow. My IFE did not work on the return flight. The in-flight food was above average but not outstanding. Check-in at Mumbai for the return flight was very slow. We were kept waiting for at least 40 minutes with no apology for the delay. The business class lounge at Mumbai is appalling, cannot be described as business class at all. No facilities, the food very poor both in quality and selection and had clearly been hanging around for some time. The whole experience of BA's Club World was seriously underwhelming and we will not fly with them again.



British Airways Customer review :  16 July 2014 by Payne Rob    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPH-LHR. Business class on the way out and economy on the return trip. Flight on time on both trips, staff as usual, excellent, both within the airport and on the planes. No inflight entertainment at all, both operated by A320's whose seats were looking just a little tired. The biggest gripe I have is the food, on the business flight we had some sandwiches which were bordering on being stale and on the return trip was a cold chicken wrap which was very short on imagination. Quite disappointed that the food appears to have gone downhill badly since our last flights. Come on BA, these are the sorts of things which gave you a clear lead over most of your rivals.



British Airways Customer review :  16 July 2014 by D Leston    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-FRA-LHR in spotlessly clean airbuses, both looked brand new (although they weren't). Crews were immensely friendly and helpful with a smile for everybody. Slight delay on the return leg, but kept well informed. Only minus point is the remote stands at FRA that slow boarding and disembarkation to a snails pace.



British Airways Customer review :  16 July 2014 by G Thompson    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JNB-LHR, return. Only considered BA because they fly the A380 on the route, which is undoubtedly the best aircraft to fly on. Only hit minor turbulence in both directions, so one can easily get some rest. BA have undoubtedly upped their game in premium economy - the 744 equivalent was about the worst in the sky. The A380 is a considerable improvement. Only gripe is that on premium economy you get no special boarding benefits, so by the time I got on the plane, the cabin was already full - can only assume the others all had the relevant frequent flyer privilege. Anyway, the food was superb, with proper crockery and cutlery, attentive service, and superb entertainment. But I really only recommend flying the A380, if you are unlucky to find yourself on the old 744's expect the opposite - a cramped cabin with mediocre seats and regular economy class service.



British Airways Customer review :  16 July 2014 by Senden Roswitha    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed with my flight back from Munich, although it's only 2 hours all that was offered was a small basket consisting of a packet of nuts or shortbread. The flight over to Munich was considerably better, being offered chicken curry wrap etc. We were told when booking this return in Munich that there was only one seat left, however once in the aircraft there were still seats left including one next to me! However it's really the snack offered that's my main "bone of contention" as we chose British Airway in preference to the cheap budget airlines but we now find there's little difference in the on flight catering.



British Airways Customer review :  16 July 2014 by Jackie Craig    (Italy)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with British Airways with my mother from Paphos to Manchester. She had a fit to fly certificate that stated that she needed room to turn, as she had recently broken her hip. I was told at the airport that there were no seats at the front available, so she had to go into the second row, and had to shuffle in sideways, which was very painful and distressing for her. Then, the 3 seats in front of her, where she could have had room to turn, were occupied by 3 able-bodied men! I think this is total disregard for passenger welfare. I will never fly with BA again.



British Airways Customer review :  14 July 2014 by Harris Lisa    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just taken a BA flight, LHR-JFK rtn. Outstanding service, staff went above and beyond to make us comfortable. The cabin director found out it was my Dad's 60th birthday and gave him a bottle of champagne to take away. Very friendly and nothing too much trouble. We flew on older 747 and newer 777 with latest interior - both very comfortable, plenty of leg room and entertainment great. Screen on older aircraft a little small, but much better on newer. Food was the best I had on any airline. Restaurant quality without a doubt.




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