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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  28 April 2014 by H Lowe    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SFO-LHR both legs in 747-400. Out in Economy, return in Economy Plus. On balance the extra money for Plus was worthwhile due to larger seat, increased leg room, additional comfort and excellent service. Apart from a screaming child, the only disappointment was the food. Lettuce salad, poor cut of beef and sweet cake with no alternative. Breakfast very poor, less than fresh roll with a sweet cereal bar. Excellent flight but food poor.



British Airways Customer review :  28 April 2014 by Yazitzoglou Konstantinos    (Greece)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We did Athens - London - Boston and New York - London - Athens. The planes are old, the configuration for business - 8 across on 777 or 747 - is a joke for comfort. Nowadays most decent airlines have 6 or even 4 across. On the way back one lavatory was out of order so the other was overcrowded. The food is not at the level of transatlantic business class. First and second course served in one shot, no second round for drinks. The price was not cheaper than other carriers.



British Airways Customer review :  28 April 2014 by Kevin Tunnicliffe    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to ATL on 12 April and back on 25th. Both legs on time, if you discount the holding in a stack over Heathrow on the way back. Excellent cabin crew both legs. Good food, better than the last few offerings from BA. So glad that the ketchup on the bacon sandwiches at breakfast is now optional. The business class seats are poor though in comparison with some of the Middle Eastern and Far East airlines. Also the content of the amenities kit seems to get smaller and smaller each time. IFE system improved over the last incarnation but still lags behind other airlines. Not good that Business and First have to stow their pitifully small screens for take off and landing while economy and premium can still watch theirs.



British Airways Customer review :  28 April 2014 by J Tinning    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Vienna to London on the 11.50 flight, Airbus 320. Helpful check in staff. Very easy boarding. Warmly welcomed on board and the crew were very friendly and courteous to everyone. Club Europe leg room better, a good quality meal tray and drinks served with fresh pastries and also wine available. It was certainly worth paying for the upgrade. Felt very well looked after. Drinks offered again just 10 mins before landing. Hope to fly Club Europe again soon!



British Airways Customer review :  28 April 2014 by Raoul DaSilva    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA016, Singapore to London. 777-300. Although the aircraft is new, I find it much more cramped than the 747-400 upper deck that I had travelled to Singapore on. I had an aisle seat and felt rammed right up against the window with very little space to negotiate in/out of seat, especially when the immediately adjacent seat was reclined. You have to master the 35,000 feet limbo to get to the aisle! Food and beverages were awful so I didn't eat at all on this flight. Crew were very young, grumpy and not polished at all. Highlight of service - the "you wanna drink then?" comment from the crew member serving my aisle on the initial cocktail service. Dreadful. The IFE was the only saviour, big screen, clear resolution and well stocked with good programming. Other than that, no reason to choose BA over any other third world carrier.



British Airways Customer review :  28 April 2014 by A Parker    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW - Dubrovnik. Ex BMI A319 on outward leg, business full. Nice food and service and plane clean. Nothing too much trouble for crew and overall very impressed. Return on very old 737-400, can't believe this fleet is still flying. Scruffy plane and lead purser was way over the top and thought his announcements and jokes were the funniest thing ever said on a plane. Annoying!



British Airways Customer review :  28 April 2014 by K Pellberg    (Sweden)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-LHR on Boeing 777, April 20th. Flight was on time with smooth boarding. Lots of noisy kids in CW. Sat in 16A which felt really claustrophobic but glad that I wasn't in 16C due to a constant queue to the toilet. Served very slowly by two crew-members who really didn't want to be there. No extras, like top-ups, rushed meal-services etc.



British Airways Customer review :  28 April 2014 by David Graham    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18.20 arrived at Schiphol, Amsterdam for a 19.55 flight to London-City and found this was delayed for 65 minutes (turns out the delay, for weather and operational reasons, was closer to 2 hours). I was greeted by the BA agent in the Executive Club Lounge who managed to find me a seat on the 19.15 to London-Heathrow. I was in London at least 20 minutes before my original scheduled arrival. Now, this is what I call customer service!



British Airways Customer review :  26 April 2014 by James Patterson    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Terrible experience. We stretched our budget to buy a premium economy seat so that our baby could have a bit more space. Without informing us until we actually boarded the flight, we were allocated one of the non-bassinet seats. Can you imagine having a 1 year old on your lap for 24 hours? Eventually the staff agreed to move us to the Economy bulkhead section, but Customer Relations was not interested in any form of compensation. So be warned - don't buy Premium Economy if you think you'll get better service, it's a waste of money and the airline couldn't care less afterwards.



British Airways Customer review :  26 April 2014 by K Kirby    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were booked in WTP and BA very kindly upgraded us to club world. We had a really good meal with excellent fish and lovely wines served by a good fun crew who made us feel very like welcome guests. It was an oldish 767 but we've come to know and love the aircraft and just hope the new Dreamliner will be as good! We returned in WTP and that was very comfortable and the dinner was good, but the snack prior to landing was rather disappointing with a rather stodgy muffin. I think we'd prefer something more healthy like some fruit and a very small sandwich.



British Airways Customer review :  25 April 2014 by Rhys Crompton    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LGW-ALC-LGW. We booked on Club Europe (Business Class) and I must say it was well worth the money. The lounge was brilliant with a great selection of food and beverages and great views of the airfield. Boarding was quick as we boarded first. Outbound we flew on the old 737-400 which is showing its age on the exterior and interior. Food and beverages we okay for a short haul flight. Inbound we flew on the newer A320 that was brilliant. Could not fault the service. We never travel in business nor BA but it was a lot cheaper than the likes of easyJet.



British Airways Customer review :  24 April 2014 by Clive V Drake    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW - PISA. I have a home in Tuscany and fly there quite often. I have of late got tired of a certain Irish airline operating out of Stansted - with their renowned lousy attitude to customers and customer service - so I took advantage of a fly-drive package in Club Europe over the Easter weekend. The total for the 3 of us was 820 (including the car) and it was a great decision. Club lounge at LGW was busy but I have had it worst. Outwards was on a newish A320 - clean plane throughout, comfortable seats and a nice afternoon tea. Pushed back 5 minutes ahead of schedule and landed half an hour early. Pisa lounge was surprisingly good. Flight home on an overbooked 737 that although was about 20+ years old was in good shape. Took off 10 minutes late but arrived early. Again, nice afternoon tea and throughout - friendly professional FA's. I felt like a valued customer. All in all - a very good experience - and well worth the money.



British Airways Customer review :  23 April 2014 by T Matava    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA676, 16 April, LHR-IST. First time on BA, and expected much more given the reviews I had read. Was re-routed onto BA due to weather in JFK, flight operated on a completely full 767. Probably the most boring, least updated aircraft interior I have ever seen, complete with overhead video monitors. For some reason crew stomped up and down aisles of the aircraft numerous times, not carrying or pushing anything, but almost like they were trying to see who could be the most heavy footed. Asked for a coffee as flight attendant was picking up soggy fish-and-chips meal tray and was told to wait a bit, then come to the back galley and fetch it myself. Entire BA experience was really unexceptional, certainly not what I would consider four-star quality.



British Airways Customer review :  23 April 2014 by S Greenwood    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from St Lucia was a disappointment. I had paid an extra 50 pounds for an exit seat. From the outset the in flight entertainment system did not function. My complaint to BA led to an offer of a 30 pound voucher to be used against another flight with them, an experience I am unlikely to repeat. In addition, they appeared to be understaffed and the food was poor. This airline does not compare with the best e.g. Singapore, Malaysia etc.



British Airways Customer review :  23 April 2014 by Simeone Enrique    (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

C Class, BRU-LHR. Very short flight but from check-in to landing all fab! Experienced staff and good high tea, mid afternoon flight.



British Airways Customer review :  23 April 2014 by Alvarado Angeline    (Norway)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 week Los Angeles trip. 1 hour delayed from Stavanger to Heathrow, 2 hours from Heathrow to Los Angeles and my return flight was 1.5 hours delayed from Los Angeles. Because of this, I couldn't catch my connecting flight on time so had to check in to a hotel at Heathrow and wait for a flight the next day. I didn't have to pay for anything, but the hassle the airline gave me is remarkable. The attendant forgot to give my boarding pass, I was already at immigration at the time I realised so had to go back to the customer service center. I got back to the airport and waited for the boarding, again, it was 2 hours delayed.



British Airways Customer review :  23 April 2014 by A Burfoot    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our family holiday got off to a bad start due to the very poor service from the patronising lady at check in at Gatwick airport. The plane they used for our European holiday was old, very tired and not clean. One toilet was out of service and the other was filthy and smelt very bad. However I have to say the service from the crew on board wasn't too bad. Food was a wrap which is ok for a 3.5 hour flight. I do not know what's gone wrong with BA in the past I had memories of outstanding service and a modern fleet and the journeys were a pleasure. Sadly this no longer seems to be the case and next time I will choose to spend my money with a different airline.



British Airways Customer review :  23 April 2014 by Waddell Ian    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Toulouse-LHR Very good flights, the only negative aspect being the ground staff at Toulouse. Check-in there was busy, but the women on duty had no sense of efficiency whatsoever, chatted between themselves and kept everyone waiting far longer than necessary. This attitude extended to the gate, where the normal quick check of passport and boarding card was slow and chaotic, with passengers coming from all sides. Flight crew excellent both ways - notably smooth landings.



British Airways Customer review :  22 April 2014 by Mark Wilkins    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-LHR-MAN, 9/4/ Due to personal circumstance booked flight out of BKK, BA one of cheaper options. Flew on new daytime 777 200, BKK-LHR service. Good points - no check in queue, good legroom on seat in 3-3-3 formation, some good staff service on board, lunch meal of green curry OK, and ice cream run mid flight most welcomed, good choice new films. Pilots very friendly over tannoy in greetings and announcements. Bad points - seat very uncomfortable - no back padding where seat pocket was, so could feel every time person behind placed or removed item in pocket. Tiny personal view screen and fiddly entertainment system, volume through headphones poor unless turned up full. No 2nd meal option, only burnt inedible noodle dish. One staff member very surly and not of standard of colleagues. Delay of 40 minutes leaving BKK due to luggage issue, but arrived LHR nearly 2 hours late with pilots still blaming initial late departure for delay (and we didn't even hold over London). LHR-MAN very good flight for short hop, free snack and wine in 40 minute flight, arrived 5 minutes early. Luggage took time to come through at MAN. Compared to Etihad, way behind in standard of flight experience and taking into account 200 difference in flown from UK BA need to look at quality of product on LHR-BKK sector - the 777 200 simply isn't the product your competitors offer.



British Airways Customer review :  22 April 2014 by Storey John    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BA 269, LHR to LAX, 10th April on A380 in Club World. Nice Aircraft, seating good 59A, IFE good, but Cabin Crew service was poor and very slow, took over 50 minutes from airborne to have a drink and over 2.5 Hours for the meal service to be completed. Not BA's usual standard, hope the return is better.



British Airways Customer review :  22 April 2014 by M Appleyard    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NCL-LHR-JFK, 20/4/2014. First flight from NCL-LHR on Airbus A320 in Economy, could not fault anything about it, it was short and sweet, the cabin crew were welcoming, and the seat was more than comfortable enough for such a quick flight. Delayed slightly because of weather, but we were kept very well informed. Flight from LHR to JFK was on a well-maintained Boeing 747, and I was also unexpectedly given an upgrade to World Traveller Plus for this flight as well, with the added bonus of being allocated an exit row seat, so I had loads of legroom as well as the noise cancelling headphones, quite the difference. Great service from the cabin crew, very polite and friendly, and they frequently offered drinks and meals. I have always had a good experience with BA flying transatlantic, and I would not hesitate to fly with them again.



British Airways Customer review :  22 April 2014 by David A Worcester    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA001, LCY-JFK, 4 April 2014. Crew were excellent. Enjoyable lunch and evening supper. My chicken tikka masala was superb and the tapas supper was a nice way of ending the flight. Landed early. Return flight BA004 on 6 April was very busy, vitally all seats taken. Crew were welcoming and provided excellent service. Prior to boarding the pre- flight supper in the Galleries lounge was good, the beef and mash very tasty. Landed a few minutes early, taxi waiting, home in 15 minutes.



British Airways Customer review :  22 April 2014 by B Curtis    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-SFO-LHR on the Boeing 747-400. BA's Terminal 5 was great at LHR. The aircraft was very old, the inflight entertainment was poor for an 11 hour flight, and was very difficult to actually watch a film on as it was so small and such poor quality. The seats were not bad for economy class, however not the best and could be better on such a long flight. The food wasn't bad, the first service had a main option which was a chicken dish which wasn't too bad. It looks like they ran out halfway through serving the passengers so many had to have an asparagus risotto which didn't look too great. The second meal was a sandwich box which was nice. The crew were generally friendly, and I didn't have anything bad to note about them. Overall, it wasn't a bad experience but there are many other airlines you can choose when flying to the USA which will offer a better seat, service and IFE at a similar price.



British Airways Customer review :  22 April 2014 by S Greenwood    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from St Lucia was a disappointment. I had paid an extra 50 pounds for an exit seat. From the outset the in flight entertainment system did not function. My complaint to BA led to an offer of a 30 pound voucher to be used against another flight with them, an experience I am unlikely to repeat. In addition, they appeared to be understaffed and the food was poor. This airline does not compare with the best e.g. Singapore, Malaysia etc.



British Airways Customer review :  22 April 2014 by Mark Ackery    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA269, LHR-LAX. I took this flight as it was the Airbus A380 and I was not disappointed. Great smooth flight and the crew were fantastic. Nothing was a problem for them and very attentive. CSD came and introduced herself to me which was a nice touch. I did a tour of the aircraft and crew in all classes were nice and helpful. Food was outstanding - I had the lamb and it was just right. Upon arrival in LAX it was the usual mess.



British Airways Customer review :  22 April 2014 by D Leston    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-ALC-LGW. Both flights on time in immaculately clean A319s, great crews, free food and drinks, adequate legroom for short haul and cheaper than any competitor when booking last minute without hold baggage. No IFE.



British Airways Customer review :  22 April 2014 by A Hill    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew (BA A380) in Economy from LHR-HKG with two children, food was atrocious and the seat pitch was tiny. I am not a tall person but even I struggled and had only about 3 inches before my knees were touching the seat in front of me. We flew onwards on a budget airline and they were so much better. Coming back in Premium Economy was better but staff were indifferent. My daughter didn't want breakfast and she just asked for some fruit, the lady came back and dumped 2 brown bananas in front of her, needless to say we didn't eat it. The flight home was a night flight and the cabin was freezing cold, because there is a central control and no longer individual controls, there was a lot of people sneezing and sniffling. Never again will I fly with BA.



British Airways Customer review :  22 April 2014 by N P Singh    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying back from Atlanta to Delhi there was layover at Heathrow. Flight at LHR landed delayed, still there was time to catch next flight. We missed the flight, at the service desk they gave us another flight via Hyderabad. Surprising I was not allowed to board that flight due to a problem with their internal system. Next flight given to me was Jet Air, 8 hrs later. They did not give any temporary lounge facility. Later they misplaced my bag. One bag came from one flight and second came after 10 days!




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