British Airways Passenger Reviews and British Airways Customer Trip Reports

MXP to LHR, 11th March. Flight cancelled by text the previous evening. The text suggested I phone one of two offices or use the web-site. The web-site took me through the re-booking process but had a temporary fault on the final page (A fault which was still there 12 hours later). I phoned both the numbers given to find they were offices which had both closed three hours previously.  Thus no means of re-booking short of turning up at the airport 'on spec'.   Flights do have to be cancelled from time to time so it's extremely disappointing that BA does not have robust procedures in place to support customers when this happens.

LHR-JNB-LHR in economy. About ten years since I've flown BA long haul. I was pleasantly surprised by a young and very obliging crew on both sectors. Call button answered instantly and many water and juice runs during the night. Dinner was mediocre but I was delighted by a very good full English breakfast. Good selection of films but screen size is small and sound quality not good. The economy seat really isn't bad with a clever adjustable headrest with two flaps that drop down to stop your head rolling about when asleep. But the seat pitch is a not generous 31". It would make a massive difference if BA would make that 33". The toilets were well maintained throughout both flights. As often mentioned on this site, it all depends on the crew and I got lucky with two excellent teams.

BA851, WAW-LHR on 17/03 A320. Flight nearly full in Y but very good service provided by the crew, delicious wraps for catering and drinks as you wanted. Enjoyed the moving map on overhead screens and captain informative on route progress. My airline of choice in Europe.

LHR-BHD-LHR. Both legs on A320. Outward leg pushed back bang on time, and arrived 2 minutes early. Two of the crew were excellent, the third couldn't be bothered. Full English breakfast served on this 06.50 departure. Return leg delayed 20 minutes on the ground at BHD, due to high winds at LHR. Overall delay in the end was only 20 minutes, as we got a favourable run into LHR from air traffic control. Good crew of 4 on this leg. Captain was waiting to say farewell to disembarking passengers on both legs, which is a nice touch by British Airways.

BA850, LHR-WAW, A320 on 15/03. Excellent flight seated in 5F, service from the crew was both professional and friendly with drinks as you wanted and delicious chicken wraps. Leather seats comfortable with plenty of legroom for a European flight and cabin clean and well maintained!

LHR-MEX-LHR, economy return. I find them efficient, friendly, reliable and clean. On the way out to Mexico on New Year's Eve we had a female captain who wished us all a happy new year when it hit 12 in London. The food was decent and drinks were offered before and during the meal. Inflight entertainment was fantastic, a wide choice of television and films. I got up to use the bathroom during the night and one of the crew was cleaning them, so I cannot fault the cleanliness. On the return flight to London, there was a very anxious customer who was treated respectfully and checked on during the flight. If I have a long haul flight and I can afford to pay the difference I always fly with BA. I've been flying with them long haul for a few years with no complaints. The only thing I have noticed that has changed recently, is that you now have to ask for socks or eye covers for sleeping but they are available.

PHL-LHR-MAN. Long haul in First. Usual excellent lounge experience in PHL - from the staff point of view definitely one of the best anywhere. On board very relaxed and friendly - the true BA type of atmosphere, which sadly is no longer always the case. Food better than I have had for a long time on BA, but still not up to Asian or Middle East (or Lufthansa) standards. Ok wines except that the only bottle of better champagne loaded in LHR had been used on the outbound! Had new First and glad to see that all the customer complaints regarding seat control seem to have been heeded as we can now sit upright with footrest raised. This was a brand new refit, so maybe the older ones still do not have this. Arrived on time - lots of goodbyes from crew and on my way. A perfect example of how the crew makes or breaks the whole passenger experience. LHR-MAN - late departure as bag had to be offloaded. Short flight - good young crew did the job efficiently and politely with snack and drinks. Arrived only 5 minutes late.

LHR-VIE-LHR. After a number of flights with mixed fleet (so called the elite fleet) and long haul, it becomes very obvious that BA need a bit of a shake up with their fleets. Mixed fleet is basically a bunch of young kids who have no experience in handling customers, whilst on long haul, they have it right, know exactly how to treat and deal with customers. Why doesn't BA have true mixed fleets, i.e. mixed ages and experience, that way their customers will get the best service, their crews will be united in offering a level of service which we could be proud of? Is it so difficult?

LGW-Cancun in March 2013 - outward in WT (economy) and return in Club World (Business). The outward flight was only about one third full in economy. Boarding was smooth. Lounge was busy beforehand, but usual decent selection of breakfast items, newspapers and magazines. Lunch served promptly after take off (despite it only being around 11.30am). Crew pleasant but not visible between meal services. On the return, there was a priority lane for boarding which otherwise seemed very stressful both for crew and passengers. Flight to Gatwick overnight was decent albeit nothing special. Main problem was the food, in particular, the breakfast which consisted of a hard roll, a small bowl of cornflakes and a burnt fatty bacon roll. In my opinion, this was awful given the cost of a J ticket. The only thing that saved the experience was the quality of the arrivals experience at the Sofitel Gatwick. Inflight entertainment had a decent selection of films and tv. I would recommend British Airways because of its schedule, executive club programme and available connections but I generally avoid booking a premium cabin unless it is a sale fare.

LHR to DME to LHR both sectors were ok, BA now have Moscow as a long haul product which is good as the aircraft are larger. The outbound crew were there just to do the job, the IFE was not working in most of the aircraft and the responses from the crew were less than impressive. Meals were the usual airline mess served on a plate so I would recommend that you take you own food for the 4 hour flight. Return sector was much more to the usual BA standard with polite and effective crew who knew customer service and you could tell were of the old standard compared to their new mixed fleet crew! WT is a good cabin for this trip, the extra room and the quietness of the cabin make it a much more enjoyable experience. The only thing I am shocked by is allowing passengers to be able to bring on board their own alcohol? I find this very disturbing as the crew are no able to monitor the consumption of passengers and this could be an issue with safety of the crew and other passengers in the future!

Flew LHR-Budapest and return in Club Europe March 2013. Checked in online and used my Blackberry instead of a paper boarding card for the first time. Breezed through LHR T3, no queues at all. Lounge pretty good and mostly empty at 7am. Professional yet warm welcome and service on board. Decent enough breakfast, and the flight departed and landed on time. Same with the return flight. Exemplary service from the cabin crew (same people as on the outbound flight), and hard to see how any aspect of the flight could have been any better. Heathrow's T3 is a vast improvement on how it used to be, and I was out of the airport and on the Heathrow Express in record time (for me).

I booked my trip with BA because it was offering cheapest fare available. I flew from LHR-RUH and return. Aircraft was an old B747-400 but I must say it was nicely maintained. Engine noise was very low comparing other 747s I have flown, even in economy class. Seats felt new, it had fairly good entertainment system comparing some other European carriers, food was nice with two menu options, cabin crew kept pouring drinks throughout the flight and most of the above cabin crew were very polite and helpful.

LGW-EDI return. Boarding orderly and quick. Slight delay on Tarmac to allow other planes to depart. Once airborne, breakfast was served. No drink run on the flight. Did not matter as flight was short. Seat had plenty of room. Plane arrived on time. A Boeing 737-400 operated this route. Although showing its age, the 737 was clean and appeared well maintained. Will fly with BA again when next in Europe. Very impressed.

Rome Flumincino - London Heathrow. British Airways was a pleasant experience from start to finish. From the check in desk with no queues and very friendly staff which were a short walk from the rail terminal. Getting on the plane a free newspaper was provided. The snack on board was more then pleasant and there was plenty of leg room at each seat. Drinks were included, including alcoholic drinks and staff were happy to provide a second drink on request. BA remains my airline of choice for travel where possible.

Flew BAH-LHR-BWI return. Leg 1 was on an ancient 777 with severe rust the entire length of the ceiling in the Y cabin. Service was slow, the food was palatable. "Dinner" was served almost immediately after reaching cruise level. Seat comfort was minimal, and cabin made a generally "unkempt" appearance. Staff interaction was fair, with one drink service; refills had to be requested. The days of sterling service on BA with staff that really cared it seems is long gone.

LHR-Bucharest. Club Europe. 11/3/12. T3. Bus to gate. No shelter on aircraft steps so glad it wasn't raining! Captain gave excellent updates on flying conditions etc.. Very friendly, and mirrored by the purser. Menus given. Lunch was excellent, although it would have been good to have had a chocolate with the coffee and, perhaps, an offer of a liquer after lunch or a drink towards end of the flight. Overall, very good and (since Traveller was absolutely packed) I was glad I paid the extra for a bit more space and privacy on this flight.

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