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BRITISH AIRWAYS Passenger Reviews and Customer Trip Reports
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BRITISH AIRWAYS customer review : 26 September 2009 by T Hill (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
New York to Paris with a one hour layover at Heathrow. At Heathrow arrivals and departures
have been split up so there is no way to simply change gates and wait for your connection
without walking through what seemed like five miles of corridors (no conveyors), going
unnecessarily a second time through security (with long lines), and racing to catch your
connection if the time is short. All this seems aimed at forcing you to spend time in the
shopping mall that substitutes for a waiting area. On top of this, the plane was filthy (old
food in the tray holders), they didn't turn the heat down at all through the early morning
hours. Although the crew and staff were quite nice, it is quite sad to see just how low the
British will stoop to make an extra buck. This was at one time a great airline, but no more.
BRITISH AIRWAYS customer review : 26 September 2009 by Richard Brown (Malta)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LGW-Malta. Great flight, superb crew and early arrival into Malta, but cuts are beginning to
show even in Business Class. No hot towels, but worse still no nuts with the drinks. This is
just cheap and will only serve to annoy the passengers on whom BA needs most. I did check with
the flight crew who confirmed this was now policy on short haul. BA are also wasting an
opportunity in short haul Economy whereby if there was any form of business acumen, they would
offer a high quality range of food products (such as M & S) for customers to purchase onboard.
This would be better than simply a biscuit and indeed could even pay for the business class
nuts! BA stops flying this route at the end of October on the basis that it is not profitable.
This will mean no Oneworld carriers apart from the odd Finnair flight will come to Malta and
is more the pity, as most of the BA flights that I have been on have been reasonably full.
There is no crew stop over in Malta and a very small ground staff to support the operation
here, which leads one to question why this route does not apparently pay.
BRITISH AIRWAYS customer review : 26 September 2009 by H Smythe (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London Heathrow to Bangkok - a dreadful flight! As we reached altitude the plane began to get
hotter and hotter. Several of the passengers were complaining to the crew, but it seemed the
climate control was faulty. I decided to remove my jacket and just sit in my shirt sleeves.
The overhead air vent was no use whatsoever. Drinks and meals served and they were adequate,
but at this stage the crew were becoming tired of the complaints about the high cabin
temperature. I tried to sleep but couldn't due to the minimal seat pitch (31 inches). The
headset radio was faulty so I could only listen to one channel of sound. Due to the high cabin
temperature there was a constant queue for water at the galley. When I arrived in Bangkok I
was dehydrated and agitated.
BRITISH AIRWAYS customer review : 26 September 2009 by John Oram (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
YVR-LHR. It helps that YVR is a lovely airport. BA Galleries lounge is a haven with expansive
views. I can't really imagine how it can be sustained for two flights a day but the staff were
charming and facilities and food fine. The cabin crew were friendly and vigorous and handled
an inebriated passenger with a light touch. The food this time was rather dull. Early arrival
at LHR led to the speedy passage through T5 described elsewhere.
BRITISH AIRWAYS customer review : 26 September 2009 by M Lucas (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-Rome-LHR. Easy check-in, followed by T5 security agent shouting at passengers. Out to
Rome on a 767 which looked ready for retirement. Very dirty plane and not a good image for BA.
Great crew but a pointless offering of a dry egg bap for breakfast and a minimal drink service
for this 2hour 25mins early flight. Return on an A320, which was quite new. Good crew and a
choice of sandwich and plenty of drinks for the 6pm flight from Italy.
BRITISH AIRWAYS customer review : 24 September 2009 by James Fraser (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
LHR-LAX Premium Economy, 747-400. T5 excellent, clean, and easy to use. Was unexpectedly
upgraded to Business at check-in and an excellent flight in a near-empty cabin with superb
food and service. Return journey LAX-LHR not upgraded. Long queue at check-in, and cabin
extremely cramped and uncomfortable. Staff on return trip rude and surly - two were noted to
have scowling expressions the entire flight! Very disappointed with Premium Economy and not
worth the money. I give my recommendation on the outward experience. When booking the ticket,
both BA and Virgin websites were quoting £2138. Internet travel agents got this down to £1400.
I then tried my local Thomas Cook, who did exactly the same flights incl car hire for £1124.
Shop around and give the local retailers a chance!
BRITISH AIRWAYS customer review : 24 September 2009 by Nick Fisher (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
EWR-LHR. Check-in and boarding efficient, checking in online and 23 hours 59 minutes before
departure got a seat in the front row of WT+. 777 on this sector and struggled a bit to get
bag into the overhead locker, also the IFE was broken for the first couple of hours.
Experience redeemed however by cabin crew member who kept the beers coming and was
exceptionally friendly, chatty and helpful.
BRITISH AIRWAYS customer review : 24 September 2009 by John Duffus (Thailand)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BKK-LHR-SFO business class. The flat bed seats excellent with plenty of upper body area for
working, meals or turning around during sleep. All meals tasty and plentiful with some very
good wines. IFE worked perfectly. I was surprised in these difficult economic times to find
that business class was virtually full. Only two small points stop me giving 10 out of 10. In
the new business class pod, the footrest part of the bed is physically attached to the pod in
front. If there's an overweight passenger moving around in front, you can be disturbed by a
slight but noticeable movement of the pod. I can understand that financial imperatives have
persuaded BA to move the lower deck business class in 744s back behind premium economy. Not
only is this a noisier part of the aircraft, if there's only one front jetway on exit, you end
up well down the queue at Immigration. But these are minor points. I'll try upper deck next
time.
BRITISH AIRWAYS customer review : 24 September 2009 by Tony Spitale (Switzerland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ZRH to LHR economy. Crew cheerful, as flight not full managed to hand out two drinks per
person. Within less than ten minutes after landing was on my connecting shuttle-bus to
Terminal 3. Excellent service - nothing to complain about at.
BRITISH AIRWAYS customer review : 22 September 2009 by S Nevett (USA)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DFW-LHR return on B777. Outgoing plane newer and in great condition with on-demand IFE.
Terminal 5 in LHR well signed and easy to manage. Return flight had good crew and food, but
approximately 30 people in economy (myself included) did not have working IFE systems. This
outage of the IFE seems unacceptable, however not surprising, as it appeared we were on one of
the oldest 777's in service. Old IFE, broken seats, worn upholstery, damaged armrests etc.
Is this what BA is allowing their planes to look like these days? Need to refurbish the older
777's badly.
BRITISH AIRWAYS customer review : 22 September 2009 by Pauline Haldane (South Africa)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew to Heathrow from Cape Town with my daughter, who was immigrating, to assist her with her
children, aged 5 and 2yrs old. Specifically asked for 4 seats together but was seated in row
behind them. NO assistance with luggage at Cape Town and most unfriendly staff on plane.
Although requested, no airport assistance at Heathrow. Eventually helped by a lovely senior
assistant. My problems were far from over as I had yet another bad experience on my return to
South Africa. Arrived at Heathrow in plenty of time only to be informed my flight had been
overbooked. Ground staff sullen and unhelpful. Eventually given boarding pass at 6.30pm and
told to hurry to boarding gate. It was traumatic enough to part with my family - I certainly
didn't appreciate the added stress. I will not fly BA again by choice.
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