BRITISH AIRWAYS review :  16 June 2008 : by Michael Cater  (Canada)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

VIE-YVR in Club World. Lounge at Vienna airport shared with other airlines. Terminal 5 at LHR is a disapointment. Lounge is to big and looks cheap. Showers are small but available. Massage at the Spa was nice. New business class at upper deck in 747 was perfect, much better then competitors on Vancouver route (Lufthansa, KLM).

BRITISH AIRWAYS review :  11 June 2008 : by S Wilson  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-AUH Club World on 777. Terminal 4 relatively straightforward, was directed to First checkin. Used Gate 1 lounge as it is quieter, though long walk to gate. Final call had been made but ended up sitting in a bus on the tarmac for 20 minutes with open doors whilst waiting for around 20 or so other passengers. Ridiculous having had to wait so long on a bus when we could have been taken to the aircraft and the bus returned. Onboard with old style Club World flat bed seats. Comfortable although found footstool out of alignment with flat bed when taking a nap (and wouldn't raise), and narrowness of seats notable (and I'm not overweight). non AVOD IFE with small screen a bit below standard. Food and drinks service excellent, fresh and delicious. Good flight, but looking forward to New Club World to provide a little more width for seats, and the final shift to Terminal 5!

BRITISH AIRWAYS review :  11 June 2008 : by David Griffiths  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

EDI-LCY-EDI Outbound flight left a few minutes late but arrived 7-8 minutes early. Avro RJ100 looked a bit tired internally but perfectly acceptable for a short flight. Full cooked breakfast served by pleasant and efficient Scottish cabin crew. We expected problems on the return journey because the previous day LCY had had to shut due to a WW2 bomb leading to aircraft out of position and crews running out of hours. BA's automated telephone departure information service advised of a 1 hour 10 minute delay but this seemed to be unknown to the member of staff standing beside the BA check in machines at LCY who assured us the flight was on time. No sooner had we cleared security than the departure board announced a delay of 50 minutes. BA must have done some sleight of hand behind the scenes because we were unexpectedly called to board an Avro RJ85 which left about 25 minutes late. The smaller aircraft required some reallocation of seats including ours but this was well organised and efficient. The flight made up time in the air and arrived in EDI a mere 5 minutes behind schedule. In the circumstances this was an excellent performance and I'd have given BA 5 stars if it hadn't been for the staff member failing to provide accurate information at the check-in machines.

BRITISH AIRWAYS review :  10 June 2008 : by Bill Atkins  (USA)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

First

SYD-SIN. Nothing really good or bad to say about the experience. Cabin rather shabby and food nothing special. Crew friendly and obliging.

BRITISH AIRWAYS review :  10 June 2008 : by Joseph Ng  (Singapore)

Customer Rating : 2/5

Recommended:

n/a:

Value for Money:

n/a:

Cabin Flown:

Economy

LON-SIN. The service was average but it seems like the 'alert button' was left on for quite some time before there was a response. No choice for breakfast which was a pity. The entertainment system hanged many times and it was the worst i experienced onboard flights. While the touch screen feature was definitely an improvement from previous times, the 'TV section' had quite a few programmes which either experienced technical faults or weren't available.

BRITISH AIRWAYS review :  7 June 2008 : by G Becque  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Malaga/LHR5. Slightly late departure due to late arrival of incoming. Newish A320,comfortable and with hard working cabin staff but worst food ever in BA economy. Mushroom pate sandwiches!! Most pax left them and crew confirmed that there are loads of complaints about the light meals on short haul and also the lack of bar stock with many items (tonic, coke etc.) running out on the outward leg and not being replenished. BA are you still a full service airline - you can better than this. Superb landing at LHR and a quick transit through passport control. Baggage in hall very quickly with only 20 minutes from landing to leaving Arrivals Hall and out to the car, another good BA/LHR5 experience except for those awful sandwiches!

BRITISH AIRWAYS review :  7 June 2008 : by W Hernandez  (USA)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-PMI Economy via LHR, MAD, Both flights JFK-LHR entertainment system was good, food was edible (not horrible), free spirits and wine, and coach legroom is acceptable. LHR-MAD there wasn't an entertainment system, but they give you alcohol and a sandwich at not cost and the legroom was still acceptable. MAD-PMI legroom was ridiculous, I couldnt move right or left or up or down, I felt like I was a piece of lego and I was stuck, I dont understand why BA and Iberia are partners, that is a nonsense!

BRITISH AIRWAYS review :  7 June 2008 : by D Steele  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

EDI-LHR. Last flight of the day and it was nearly full. Flight left on time and after take off we were offered a choice of sandwiches and drinks. Efficient and friendly crew. Arrived into T5 early and bags delivered quickly.

BRITISH AIRWAYS review :  7 June 2008 : by Stewart Gardner  (Italy)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-JFK Economy class. Very comfortable flight and the service offered byt the staff was very efficient. Good meals service and they also ensured that you had everything which you may have required. Would reccomend long haul with BA to anyone. Only problem was the lost baggage on arrival at JFK. Took 2.5 days to have it delivered to the hotel.

BRITISH AIRWAYS review :  7 June 2008 : by P McCarthy  (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Verona - London Gatwick in Economy. A mixed experience. The check-in queue took about 45 minutes with a pair of desks open, which was unacceptable. Surely BA should know how many people have checked in online and hire desk space accordingly? Unsurprisingly most people returning from holidays had no computer access to avoid the queue. In addition BA had overbooked the flight which led to offers of upgrades for £60 and another of £200 cash in your hand to take a later routing through Munich on Lufthansa. I took neither, though the £200 would have paid for my return trip to Italy with a few quid spare. Verona airport is basic and fairly unpleasant, so it was great to board the plane and depart about fifteen minutes early. On board, the cabin crew were outstanding and never seemed to stop going about for the time on board. Wines and coffee were excellent but the pair of sandwiches managed to make a nasty mess out of what looked like decent ingredients. The plane arrived fifteen minutes early. In summary, on board service excellent bar the food. On the ground pretty rubbish.

BRITISH AIRWAYS review :  7 June 2008 : by Kingsley Utande  (Nigeria)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

ABV-LHR-ABV a couple of weeks ago and pleasantly surprised that despite the short booking time, I got a very reasonable fare, and could pay online, which is quite rare for international airlines operating in Nigeria. Checked in online both ways, and despite the threat by Nigerians to boycott BA, the flight was reasonably full. Got to Abuja airport an hour to departure and went straight to the departure gate, where it turned out that the flight was boarded and I was one of the last passengers left. On return, I got to Heathrow with less than an hour to departure, and the ground staff were pretty friendly. Cabin crew a bit dour though and I could not get ear-plugs to relieve pain caused by descent prior to landing. On the whole a satisfactory flight but the IFE needs to be updated as soon as possible.

BRITISH AIRWAYS review :  7 June 2008 : by M Gordon  (UK)

Customer Rating : 1/5

Recommended:

Value for Money:

Cabin Flown:

Premium Economy

JFK-LHR. World Traveller Plus is not worth the extra money. I checked in online but still had nearly 1 hour to wait for the 'fast' bag drop. Overcrowded departure lounge with not enough seats for all passengers. Seat marginally bigger than World Traveller but still 4 across in te centre. Same TV, food, amenities and service as World Traveller. what exactly did I pay extra for?

BRITISH AIRWAYS review :  3 June 2008 : by L Patel  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-LAX-LHR. I was dreading my flight through Terminal 5 after all the bad press they have had, but it was a breeze. The terminal itself is lovely and we had checked in online so less queues for us. The flight itself is fine and the inflight VOD is excellent. My only problem was it did not work on the way home and on an 11 hour flight I was bored. The food - you get one hot meal and a cold breakfast served 2 hours before arrival which is disappointing. I have flown with more expensive airlines and have received worse service. I have young children and priority boarding and food is a bonus.

BRITISH AIRWAYS review :  3 June 2008 : by S West  (UK)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

London Chicago return. Outward leg in WTP, return leg in Club World. Outward departure left from T4 which was very busy at the time of departure. Gate 1 lounge very busy, but still superior to most comparable airlines. Flight left on time and arrived about 30 mins early. Service on board was excellent and food better than usual for US flights. 777 used on the outward leg and no AVOD which was poor compared to the usual BA product. Return leg was ok, however departing from Chicago O hare is a nightmare - not BA's fault. The security checks were appalling. Lounge satisfactory but not much more - too small given the amount of customers (3 flights within 3 hours of each other), but drink and food selection good. Also well located for the gate. Once on board service was good - although slept most of the way missing dinner and breakfast. On arrival at LHR, I have to say the arrivals lounge at T4 is v good, although the breakfast room was very crowded - more space needed. Hopefully this has been rectified in T5!

BRITISH AIRWAYS review :  3 June 2008 : by K Ma  (UK)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

EDI-LHR. Easy online check-in 24hr before departure. Flight left on time. A nice afternoon light meal with prawn salad, and rice pudding served despite a short 1 hr flight. FAs managed to serve drinks, tea, and coffee twice. An unexpected great service and flight experience out of this short domestic flight!

BRITISH AIRWAYS review :  30 May 2008 : by Bill Atkins  (UK)

Customer Rating : 2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Checked in at MAN, where BA now has only an agency handling everything. Self-service machine would not check me in, so had to go to desk and prove that i had tried all options with the machine before they would do it for me - even then, check-in agent had to go to one of the self-serve machines to get the info, as their desks no longer have the capability to do full-service check-in.

BRITISH AIRWAYS review :  30 May 2008 : by G Jardin  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-GVA-LHR. I've travelled on several domestic and European services over the last few months in Economy. I know I could be tempting fate here, but so far I've had no problems with BA. Easy on- line check-in, OK bag-drop and good service on board.

BRITISH AIRWAYS review :  26 May 2008 : by N Francis  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

PVG-LHR-NCL. The real problem began at T4 on arrival. Transfer buses to T5 took about 15 minutes to arrive and crawled desperately slowly to the terminal. On arrival, there were no staff at all directing passengers, and in the rush that I was, I stupidly missed the small sign to flight connections, and walked through immigration and into arrivals. Wasn't allowed back through so had to through the departures level. By the time I got to security, I wasn't allowed through. T5 has a ridiculous blanket lock out policy - the system won't let you through departures after 35 minutes before departure. Even though there wasn't a soul in the security line, and the short walk to the gate would have taken all of 10 minutes. I was forced to queue for over half an hour and re-book onto the next flight, the last thing anyone can deal with after over 20 hours with no sleep! This said, the guy at the service desk was a credit to BA, and sympathetic. He put me into the Galleries Lounge, where I had a shower and some food. Flight up to Newcastle was the last of the day. Empty, and a great flight. All in all, BA was great all the way, but T5 is even now an utter disaster to transfer through. While it's big and flashy, it's poorly signed and cavernous. The unwaivable 35 minute rule is ridiculous, and there should be some discretion IMO. Perhaps it'll get better when most BA flights fly out of T5: the transfer process from 4-5 was awful.

BRITISH AIRWAYS review :  26 May 2008 : by Michael Mienr  (Canada)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Seattle-London-Lisbon. Good service/staff, excellent personal video system on the long-haul flight. The only disappointment was the food. Some of my food was still cold in the middle! A 4star airline serving 2-3 star food fare! Otherwise, a comfortable, on-time flight.

BRITISH AIRWAYS review :  26 May 2008 : by V Patel  (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-BLR in CW. After take-off served drinks and lunch. Food was pretty good. Service quick and lights out in less than 2hrs. AVOD worked fine and managed to watch a couple of movies as I couldn't sleep. Went to the galley to check out the club kitchen - what a disappointed. A few biscuits, chocolate bars and some fruit and no other food available. 2 hrs before landing lights on and breakfast was some fruit and dried up pastry, that even the crew were embarrassed to serve. I suppose this is how BA makes money by cutting the service to a minimum, I was expecting something more even a hot breakfast after a long flight especially in a premium cabin.

BRITISH AIRWAYS review :  26 May 2008 : by David Ellis  (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Business

LGW-CTA-LGW. Online check-in and cabin baggage, so through security in minutes. BA terrace lounge comfortable with friendly staff. Priority boarding but no pre-flight drinks or newspapers offered. 1E and 1F seats but 1D also occupied as flight overbooked. Food and drink service reasonable and staff attentive. Return flight no so good, as VIP lounge at CTA closed and no priority boarding. 1E and 1F seats but 1D again occupied. Plane dirty because of fast turnaround. Limited choice of magazines offered. Food average, staff chatting amongst themselves too much and generally less attentive. Overall impression is that Club Europe falls short of a real business class experience.

BRITISH AIRWAYS review :  25 May 2008 : by A Mitchell  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

GLA-LHR-ATH and back LCA-LHR-EDI. On arrival at Terminal 5, transfer from domestic arrivals area to departure area for Athens flight was a breeze compared to what process was previously arriving at T1. Used south galleries lounge (nicer and more spacious than north) before short hop to B gates, where unfortunately lounge was not open. Flight to Athens on A320 unfortunately had no IFE, as this was a Sunday afternoon flight which is usually operated by a 767 (the normal daily Airbus flights to ATH do have IFE, but this is the one weekly flight that doesn't). Inflight service was the usual Club Europe product, but was spoiled by the person in front of my travelling companion reclining their seat after take-off and the purser being quite rude when asked if he could request of the passenger that he put his seat upright till after the meal "He's asleep, what do you expect me to do?". Flying back from Larnaca, lounge was the Cyprus Airways operated one there. Good selection of drinks and plenty of space. 767 was showing its age and was absolutely packed, even in Club. Onboard service was as expected, but drinks were only served about 45 minutes after take off. Although my connecting flight to Edinburgh took off 45 minutes after we landed, both my checked-in luggage and I made it. All in all another good experience with BA, and transferring through T5 was a breeze.

BRITISH AIRWAYS review :  24 May 2008 : by Simon Smith  (UK)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-LIS return business class. Service from cabin crew great - helpful and cheerful. The meals were pretty good - choice of a hot meal or a salad. Getting a proper meal makes a big difference on evening flights and I'm glad BA has improved this - I had previously stopped using Club Europe when all you got was a small salad. A menu card would have been helpful in making the choice though. The LIS flights still leave from Terminal 1 at LHR; there is now a new (smaller) Oneworld lounge which is pretty decent and has a good range of food and drinks, but it is quite a trek from security. One negative: at LIS, BA uses the Air France lounge and this is pretty basic - no food, no natural light and you even had to pay for wifi.

BRITISH AIRWAYS review :  21 May 2008 : by Ian Waddell  (UK)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR - Istanbul. Excellent flight all round. Plane and cabin crew in good nick, service as it should be. Highly professional all round.

BRITISH AIRWAYS review :  21 May 2008 : by J Earnshaw  (UK)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-MUC-LHR. My first visit to LHR T5 and I found it quiet, I was airside within 5minutes of arriving, though I had checked in online and did not have any bags to drop off, but impressed still the same. I found the BA Galleries Club (I used the South lounge - told this is bigger and better) excellent - good choice of hot and cold food and a vast selection of drinks and snacks. A big improvement on the other lounges at Heathrow that BA use to operate. Onboard A319, welcomed and hot towels provided. Only three rows in Business Class so only 12 passengers. After take off, a small cold prawn salad was provided, with a warm roll and chocolate mousse, two rounds of drinks - champagne was flowing and tea/coffee. Excellent service from Purser. Just wish BA would provide something more significant than a salad, this was a lunchtime flight with a flight time of 2hrs, so no excuses really! The return flight at 1910 left on time - before boarding I tried to find the BA lounge but was told one did not exist for BA business class passengers, Gold and Silver passengers can use the Delta Crown Room but not if you are travelling Business class, which seems very odd to me! Onboard the A320 only 5 passengers in Business class, good attentive service provided throughout, hot towels provided before take-off - a larger smoked chicken and potato salad was offered with a warm roll (these came around again for seconds) Mango mousse and tea/coffee. Two rounds of drinks offered. I feel BA needs to look at the food service it provides - I would have welcomed something hot as an evening meal rather than just a salad especially with a flight time of 2hrs. I remember when BA use to provide cheese/crackers and chocolates on these flights but no more. Come on BA when a passenger is paying £500 please provide something more significant and sort out Lounge access for Business class passengers.