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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  24 February 2014 by E Trathan    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As an Englishman married to an American I frequently fly transatlantic. My recent trip with BA was very disappointing. SFO to LHR was given seats at the back which didnt recline despite my asking check in desk lady if this would be the case and being told seats fully reclined. On return flight was fully booked and we waited by check in for two hours to get on a flight we booked 3 months before. Then had to rush to catch plane. Entertainment units old and very bad screens. Hostesses nice but airport staff/management very poor. Compared to Virgins newer planes this trip was a joke.



British Airways Customer review :  20 February 2014 by R Garrison    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MIA-LHR. It is such a shame that this once great airline is now nothing more than cattle trucks. Flew out premium economy on 777 incredibly uncomfortable seat. Much narrower than the equivalent on Virgin Atlantic. Tiny entertainment screen, very poor quality food. Cannot believe you can't even get air from a vent in over head panel. Incredible hot, asked about aircon told they had no control over cabin temp. Return trip was unfortunately no better. Club world cabin on return was just terrible. Not even slightly close to the level of service or comfort that you get from Virgin Atlantic. Again no air vent in overhead panel. Entertainment system broken despite several resets. Food choice absolutely awful. Tiny portions. Tasteless. Then as for breakfast a small fruit salad and a what I can only describe as a bite sized bacon roll and nothing else. Come on BA you were once what other airlines aspired to you were at the top of the game. Now quite frankly I have had better service on budget airlines.



British Airways Customer review :  20 February 2014 by R Brown    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Toronto rtn economy, upgraded to premium on both flights. With this being the case and as someone who regularly uses Virgin premium economy and upper I'll take the opportunity to make a few comparisons as I go. First impressions very good, brand new 787 Dreamliner complete with the newly designed prem economy product. In terms of seat space and recline exactly the same as Virgin with a much more minimalist and sleek design. Entertainment, very good with a large touch screen TV which was fab. Service very friendly and 'quintessentially British'! Return on newly re-furbished 777 again exactly the same interior cabin experience on the night flight return into LHR. This brings me onto the negatives however and the first thing that comes to mind is the difference between how prem econ customers are treated on BA vs Virgin. On Virgin you're allocated a separate check-in desk, priority boarding with business class passengers and even a glass of bubbly on arrival to the cabin, all of these luxuries are sadly missing on BA. On the return prem econ passengers were actually the last to board given BA's boarding priority of; first, business then finally economy from the back - due to the fact that prem econ is at the front of economy you're essentially the last to get on. Again, not game changing but its just the little things that count. Will be using BA prem econ again in a couple of weeks and very much looking forward to it as its a solid product on the whole - vs Virgin though I think in terms of value for money you'd have to go with VS.



British Airways Customer review :  20 February 2014 by C Craig    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA025, LHRH-HKG on the A380, my first time in business on BA's A380 and I must say for business class I can't remember any better flight I've used many airlines in business and this was as good if not better than anything previously. Check in at T5 and galleries lounge both very good as ever, boarding very organised. Seat 53a pre take off drinks offered and departure around 15 min late but that was caught up during the flight, I've always liked BA's club seats slightly upgraded on the new aircraft with larger TV and lots of storage space, the flight crew were very good as was all the food dinner and a very good breakfast an hour before arrival. Immigration very quick and the bags were recovered at the belt, in central HK one hour after arrival.



British Airways Customer review :  19 February 2014 by C Harper    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3 of us travelled LHR to NAI and return in premium economy out on the 24th Jan and return on 8th Feb, No problems. Good leg room. Personally I find Virgin Atlantic's premium economy seats suit my 6'2", 21 stone , 70+ year old frame better, both daughter and wife agreed. I disliked the breakfast roll etc, other two liked it. Crew OK. Summary is if Virgin fly the route will use them as first choice only because of seat comfort if not it will be BA.



British Airways Customer review :  18 February 2014 by Ian Lancaster    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA178, JFK to LHR, Feb 16th. I'm one of those who gets on the plane, gets off at the destination airport and doesn't bother writing a review. But as I'd had an absolutely appalling experience on my AA flight to connect with my BA flight, for once I'm going to say how good BA is. Nothing special or exceptional: just a decent crew doing a decent job serving decent (for airline) food, with good PA announcements, on an on-time flight on one of BA's rather jaded 747-400s. You got the feeling that all the professionals on board cared about their customers having a good experience, where the AA FAs gave the impression that they really couldn't give a damn for customers. What a contrast!



British Airways Customer review :  18 February 2014 by D Langley    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ORD. Club Galleries North was really busy with few seats available, moved to South which was a little quieter. Departure from C gates which means a train ride. Seat 11a nice and private, food OK but nothing special, service efficient but not overly friendly. Arrived on time and bags out quickly.



British Airways Customer review :  17 February 2014 by Matthew Scott    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just completed LHR-BKK return. 777-200 were very tired, looked like they had had no money spent on them since their launch. The inflight entertainment was poor compared to newer planes, and kept going wrong. The seats were comfortable, and the plane clean, just needed a refit. The only reason I fly BA is because their crew are all experienced, and offer great service. If only the planes met the same standards.



British Airways Customer review :  17 February 2014 by Ian Robinson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - LINATE - LHR. Easy and efficient check in at T5. Boarding was relaxed and the flight was managed by a very professional and personable cabin crew. The plane was an old airbus 320 but was in reasonable condition. We landed in a very heavy rain storm and had to park away from the terminal with the inevitable result that we got wet getting off the plan and on to the bus. This was obviously no fault of BA's but rather irritating non the less. The return flight was just as good and Linate was just as bad. For a major airport it is probably one of the worst in the world. Overall though, both flights were excellent.



British Airways Customer review :  17 February 2014 by C Roberts    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OTP to LHR in Economy. Boarded late because of weather-related delays in London, and pushed back late as well. The captain, however, did a very good job keeping us informed, and the staff went the extra mile to make the delay and the trip as comfortable as possible. Excellent landing in strong winds. The crew didn't have a great situation to work with, and did their professional best to make things work - I was very impressed.



British Airways Customer review :  17 February 2014 by M Studzinski    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Moscow DME. Surprisingly, such a short flight is being operated by B747! Great fun for enthusiasts, but First and Business Class was empty. Flight on time, airplane quite old, torn seats, old fashioned toilets, tiny TV screens at the back of the seat. "Long-haul" kind of service, with large food tray, with two hot options to choose from, drinks cart, then extra drinks from the trays. Crew ok, but not overly friendly, just did their job and disappeared. Pilots' announcements couldn't be heard. Arrived 25 mins ahead of schedule, bags arrived quickly. Generally ok product, but nothing special.



British Airways Customer review :  17 February 2014 by H Kariyawasam    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Buenos Aires. Comfortable plane and on time flight. Crew all senior male except 1 female, bored, no eye contact at any stage, did a rushed job and that was it. No hello on boarding. No hot towels on a night flight at least when waking up, rushed drinks service with no nibbles, small portion of food with generic dull options, no menu so guess-work as to what we were eating, and IFE that is now well behind other carriers. All this from the national carrier for the UK. Given the monopoly of this route by BA for a direct flight they can charge what they like and offer little except transport from point to point. What a disappointment. BA needs to learn from Middle Eastern and Asian carriers on what we now expect as paying passengers.



British Airways Customer review :  14 February 2014 by Mark Hall    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return MAN-GOT. This service is operated by SUN-AIR, a Danish BA franchise. One flight/day MAN-GOT on a 33 seater Dronier 328 jet. I love the small aircraft, it feels more personal and cosy. Both flights on time with a friendly FA and captain. Luggage, no problems at all, at both ends very quick to the belt. OK, the head room on a small plane is never going to change, though leg room ample (I'm 5'11) and over head bins took my carry-on rucksack with ease. The service on this flight is great, pre-meal drinks followed by a cold meal (tasty I thought) with cheese and crackers and coffee/wine/juice and rounded off with ice-cream and a cognac or baileys to accompany. A perfect 1hr 40 mins in the air to visit family. Lets see how long the direct service lasts - both flights 2/3 empty. Price? a little more than average I'd say.



British Airways Customer review :  13 February 2014 by Tony Brown    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London - Newark on the new 787 in economy. Overall I wasn't that impressed. The lighting isn't as subtle as on the A380. The inflight entertainment is a bit limited and BA has installed a fairly small screen compared to other airlines such as Qatar and Emirates. Plus the control box takes up so much of the foot space it become quite uncomfortable. No hot towels served. Food was really quite mediocre and wasn't very well presented. Staff were their usual BA top-quality but that only makes up for some of the disappointment in the overall service. Come on BA - don't give up on economy just because you make your money at the front of the plane. Us passengers do have quite a lot of choice for decent economy options these days.



British Airways Customer review :  12 February 2014 by J Bibby    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Manchester to Heathrow to Sao Paulo in World Traveller Plus. Very comfortable seat, good baggage allowance (2x23kilos), nice food and excellent service. Arrived in Brazil rested and refreshed.



British Airways Customer review :  12 February 2014 by T Sezen    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In February 2014 me and my wife flew from San Francisco to Istanbul via London. Unfortunately once a fine airline company has declined so much that I know consider them certainly one of the worst airlines. On 10 hour flight from San Francisco to London the cabin was unbearably hot. We were dehydrated and during the flight only one cup of water was offered. Flight attendants were hiding nowhere to be seen during the whole flight accept when they offered meals. The dinner consisted of pasta which was awful. All employees were rude. I am an executive club member and enjoyed my experience in the past but since their merger with American Airlines they are no longer the same airline.



British Airways Customer review :  12 February 2014 by M Sinko    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MAD, 9 Feb 14, Business Class, A320. The aircraft was very old and tatty. The leather seats were worn and cracked and there seemed to be a general film of grime on every surface of the plane. No inflight entertainment whatsoever. It seems that BA Business Class is that in name only. The seats are just normal economy class seats, including the seat pitch which seemed to be about 30 inches. They call it Business Class by virtue of it being at the front of the plane and by ensuring that the middle seat is free. You pay for Business Class and get economy seating, leg cramps and the seat in front of you reclining into your face. The only upside was that the service was fine and the meal (breakfast, bacon, eggs, sausage etc) was pretty good.



British Airways Customer review :  10 February 2014 by R Brooks    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Cancun to Gatwick last week in Club World on a B777 ER. My wife and I sat in seats 2a and b. The seats were reasonably comfortable in a sitting position, but for sleeping the were awful, unless you can sleep on your back. You have no chance of sleeping on your side as there is no extra width to turn over. The blankets are thin and tatty, and the pillows like wafer biscuits. You get a little comfort bag with socks, lip balm, toothbrush etc. Unbelievably, you don't get eye patches or ear plugs for the overnight flight. You have to ask for them! The crew spend all of the 9 hr flight rushing back and for the galley getting all the food out as quick as possible. The dinner menu started 90 mins into flight, we had the fillet steak which was just ok. Breakfast came 5 hrs later, which was fruit juice, yoghurt, danish and a bacon roll. Compared to Cathay Pacific business class, this was far behind. Would I spend my hard earned cash with BA again in club world, I doubt it very much which is a shame.





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