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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  16 January 2014 by H Parker    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-LHR-YYZ-LHR-MAN - appalling flight from LHR-YYZ (BA099) on new 787. Leaking air con for 4.5hr of 7.5hr flight which was handled by rather rude FA. After complaining for 1hr the FA stuck tissue in to the vent to stop the drip but still didn't work. Gluten Free meal was tasty and better than inbound which was very dry. Return flight was so much better. Agree what people say in that 787 is a lot quieter and a smoother ride than MAN shuttle. Major downside is the legroom in WT due to IFE boxes under the seats meaning that for a good 7 hrs your legs are on an angle.



British Airways Customer review :  16 January 2014 by R Dalgleish    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-LHR on BA 176 on 7/1/2014. Never have I been so pleased to see a BA plane. After 4 flights in the previous 10 days with American Airlines, it is hard to imaging how two airlines that codeshare can be so different. AA was appalling on 3 of my 4 flights with dirty planes, appalling staff and what seemed to me a total disregard for safety checks. BA on the other hand was great. Newish plane - 777 - great staff, some of the best food I have had in the air and a professionalism that was in sharp contrast to the dismal performance of AA. Thank you BA so much for a great flight home.



British Airways Customer review :  16 January 2014 by M Thompson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London City to New York. The only way to get to NY, as you land at JFK as a domestic passenger and plane to car is less than 10 minutes. The seats are so much better than usual club world. In fact this service is what club world should be. I have give 5 for food bearing in mind it is aircraft food and not land based however the best yet by far. Entertainment is ok but I felt the choice of films was poor, having said that the only time I watch them is when flying.



British Airways Customer review :  15 January 2014 by Ian Waddell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Alicante return. Very good service, punctuality and convenience both ways. Only minor gripe was there was no boarding by row numbers at LHR - why? Bigger gripe - why on earth are BA curtailing this route in the next couple of months? It has been on and off over the past two years and many people probably don't even bother looking at BA for LHR-ALC, assuming it's off (as it soon will be). But it's head and shoulders above the alternatives for those living north of London. Please reconsider BA!



British Airways Customer review :  15 January 2014 by Tom Lewis    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA99, LHR-YYZ on Dec 17th. Check-in ok but more queue management needed when economy desks are busy and others empty. Flight left right on time, an almost full 787. Drinks and meal ok, nothing special, and it was very annoying to have trays left in front of us for at least an hour - badly managed (mainly male) crew. Baggage delivery ok in YYZ. BA98, YYZ-LHR, Dec 30th. Checked -in online but still had to queue for 45 minutes to get bags tagged - quite awful and again just bad management by ground staff. Full flight left on time, service ok for a late night departure, good motivated crew. Arrival at LHR very swift despite being very busy at "UK Borders", we were out of the airport 30 minutes after landing including retrieving our car from Purple Parking "meet and greet" - brilliant. I liked the 787, it is noticeably quieter and the higher humidity level does seem to work. My only gripe would be with the PE seats, they are not especially comfortable (although leg room is ok) and there is inadequate storage available. Needless to say my IFE screen was inoperative, pretty much standard on BA!



British Airways Customer review :  15 January 2014 by A Campbell    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EDI-LGW-EDI. Flight south was one hour late due to "thunderstorms in area of Gatwick". Otherwise fine with usual snack and drink. Service very efficient. Return journey was unusual - Scheduled departure was 17.30. We walked out of Edinburgh airport at 18.45 with a checked bag! Never been so quick before. Again, service was very good. The Boeing 737s used on this service are really quite tired and their replacement surely cannot be too far away.



British Airways Customer review :  14 January 2014 by C Gaunt    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG, World Traveler Plus, A380. In the past month I've flown both BA's WTP and Virgin Atlantic's Premium Economy (LHR-JFK, A340) so here's the compare and contrast: Pre-seat selection. Free on VS at time of booking, had to pay 200 for the two of us r/t on BA. Glad I paid because 24 hours before when online check-in opened only middle seats were left. Airport check-in. VS has a dedicated Premium check-in counter, at which there are rarely any queues. BA had no dedicated WTP check-in, although T5 at LHR rarely has bad lines. Boarding. VS boards Upper Class, Gold members, and Premium Economy at the same time (before everyone else). There is a dedicated Premium check-in lane at the gate. BA boards First, then Club and Gold members, then families needing assistance, then WTP. On board. VS offers you a glass of champagne when you sit down, BA offered water or orange juice. The seats on VS are a purplish leather and distinctly cooler/better than Economy. On BA (even the brand-new A380 which I was looking forward to) the cabin looks pretty much the same as economy, just slightly wider seats. Food: on VS, Premium gets a separate meal from Economy, served in nice dishware. On BA, the food was exactly the same as Economy: trays with dishes with foil you have to remove etc. Supposedly the main course may or may not come from Club but I couldn't have spotted it. Drinks service is same as Economy and no one ever comes round during the middle of the night on a 12 hour flight to offer water like they do on Asian carriers. Seat comfort. Good on both BA and VS, I find I can actually sleep in these Premium seats and I can't in Economy, and that makes all the difference to me. Ambience. I have been flying BA for years and although I don't dislike the airline, I now have a personal challenge to try to get a flight attendant, any one, anytime, anywhere, to smile at me. Arrival. VS priority tags its Premium Economy bags so they come off first, BA does not. Overall, the only clear advantage I could spot that BA has over Virgin in terms of Premium Economy service is they have noise-cancelling headphones, which VS only has in Upper. On balance, every other part of the experience is superior on VS and given a choice again, if the price is even remotely similar, I know which way I'm going. But if you're completely tied into BA's mileage program and have to fly them, I would say WTP is really only like WT with a slightly larger seat, there are no real other perks. The A380 is a remarkably quiet plane though and I do like it.



British Airways Customer review :  14 January 2014 by Simon Oakley    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I booked return flights for two for 180 from Gatwick to Marrakech on 9th and 12th of January after I asked for a refund from Ryanair who changed a flight time by 7 hours to shorten our trip without explanation. The flights were everything that Ryanair miserably fail on time after time. Properly staffed and efficient check-in desks make for a rapid transit through the airports. Boarding calm and orderly (we had managed to choose and pre book our seats together in advance on two full flights). Inflight, an edible meal was provided of a wrap, cheese and biscuits and a sweet. The flight was relaxing, complimentary wine was served as were hot drinks, and the articulate fully English speaking cabin staff worked as an efficient team to provide excellent customer service. The flight back was delayed by 40 minutes but most of that time was made up en route. All the above came at a cost of only 60 more than Ryanair.



British Airways Customer review :  14 January 2014 by S Fraser    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA0235, LHR to DME, 4/1/2014. Absolutely first class experience from departure to arrival. Flight left 90 minutes late due to original aircraft developing a technical fault. Crew very apologetic on boarding. Drinks given before take off, nice touch. Flight itself was good. Food was very tasty and drinks aplenty if required. Flight crew couldn't do enough. Pity my internal flight with one of Russia's so called best airlines wasn't even half as good.



British Airways Customer review :  13 January 2014 by Berry Nick    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GIG to LHR. Rio airport must be one of the worst in the world. Shared lounge dismal but only there for 40mins. Pleased to see New Cabin but crew far too young and missed the older style service. Food good and bed excellent.



British Airways Customer review :  13 January 2014 by S Srinivasan    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-LHR-IAH. DEL-LHR was in World Traveler Plus on a B747. We arrived at DEL just as the check-in counters were opening, so there was no line, and the process was completed quickly by a friendly agent. This 747 could have used some refurbishment, as its age was clearly showing through numerous small nicks and scratches throughout the seats and overhead bins. We were seated in a bulkhead row, and the extra legroom even beyond the normal WTP pitch helped for the overnight flight, but as is typical for an economy seat, you tend to slide down as you sleep, which results in a lack of support for the upper thighs. Meal service was poor. WTP is supposed to offer meals from Club World, but these looked to be regular World Traveler meals, with very poor taste and presentation. FAs weren't rude, but weren't particularly welcoming, either. Transfer at LHR was painless this time, and we were in for a pleasant surprise - the cheerful agent at the transit checkpoint informed us that we had been upgraded to Club World for the onward flight to IAH! This flight was a far superior experience. The Club World cabin was maybe 1/2 full on this day, which probably helped with cabin service. Our FA was particularly friendly and helpful, and attended to all of her duties with a smiling "can do" attitude. Lunch service was perhaps the finest onboard meal I've ever had in any class of service on any airline. The comfortable lie-flat seat allowed for a good rest. One negative, though, is that while the pairs of adjacent seats in the middle are perfect for couples traveling together, they would make for a rather unsettling experience for solo travelers, as you are very close to your neighbor with no privacy screen. Overall, I have to say I was disappointed with WTP, and would have to think twice about booking it again, though the superb Club World experience made for a good trip overall.



British Airways Customer review :  13 January 2014 by Richard Gordon    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Alicante. A service that will be abandoned in April 2014 (which is a shame), this was a far superior service to the LGW flight back. Out on an A319, the exit seats have plenty of legroom compared to the A320 I find. Club Europe extended down to row 7, which surprised me for an afternoon flight. It was on time anyway, the service was pleasant, and my complimentary veggie salad was tasty along with a free alcoholic drink. Flight was slightly late landing due to a late departure from Heathrow. Bags came out very slowly in Alicante. Mine had a priority label, yet came out nearly last. Poor I thought, but par for the course. Alicante - LGW. This flight started well, but quickly deteriorated quickly. Boarding of CE, Gold/Silver/Bronze Exec club members was efficient, but the cabin crew didn't intervene fast enough to ensure that the excessive number of carry on trolley bags were dealt with. Overheard bins were full quickly and a number of Spanish passengers held up the flow of passengers trying to move down the aisle. Cabin crew did little to assist in my view, apart from announcing tartly over the tannoy (twice) that if we didn't take soft items down from the overhead bins the flight would be late departing. Why not help rather than cower at the front and back of plane? As flight was VERY full (A320) 3 Spaniards decided to try their hand at sitting in business class. They were quickly evicted before takeoff by a stewardess. Snack was the usual wrap.



British Airways Customer review :  13 January 2014 by R Butler    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Check-in did not open until 3 hours before departure, which meant for a bit of hanging around after leaving a cruise ship. However, once open, it was quick, efficient and very friendly. The security scan itself was quick and, by US standards, quite amenable. The lounge is shared with American Airlines and is reasonably spacious but a little dated. Despite its being 2pm there was no hot food. The shower room was spacious, clean and with good amenities. Boarding was smooth. Having recently experienced seat 4E in First, was much happier with 2K. It had a much greater degree of privacy, storage space for small items like passport and glasses, and felt altogether more sophisticated. The blind effect over the windows is particularly attractive. Cabin crew were very good, the Customer Service Manager spent a decent amount of time talking to individual passengers. The amenity bag was very small. However, the quality and usefulness of the items inside was high. I was surprised to have to ask for an eye mask and ear plugs, but they arrived quickly and a good sleeper suit was offered. The menu was disappointing given this was first class. Not as many courses as on rivals, and food which seemed more suited to a business class offering than the extra special element you expect when paying for the top cabin. The food itself was of mixed quality. A brushcetta supposed amuse bouche was big, bland and lacking in elegance. Lima bean soup was quite tasty. Halibut was a good size and reasonably cooked, with the only 'star' element being the crab-stuffed tomato. All in all, not really what you could call fine dining. Had an excellent sleep, on a bed that was very comfortable indeed. This more than made up for other shortcomings because it meant I woke refreshed and ready to get on with a full day in London. Had a quick breakfast of fruit, cereal and a bacon roll just before landing. There was a lengthy wait while taxiing, but the flight itself went well. Some turbulence but not enough to warrant the seat belt sign. Arrived slightly early to the masses hitting Heathrow at 6am.



British Airways Customer review :  13 January 2014 by Y Buttle    (Spain)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We went to Dulles via Madrid and Heathrow T5 on 12th December and returned on 7th January. We were lucky as we were on a new plane, seats good, service good. Our first meal was bad, had the pasta which was over coked. Drinks good but warm white wine. Had a delay but the time was made up so arrived on time. Our return flight was on an old plane which was not good but flight attendants were good. Food was bad so could not eat it at, had a delay but once again time was made up. I have to say the worst part of the trip was at Heathrow both ways.



British Airways Customer review :  10 January 2014 by Tom Mukigi    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA 93 from London Heathrow to Toronto. Club world. No Pre-boarding of infants, resulting in our jostling with other passengers with an infant. I am a Silver member, and had rightfully stood in fast track line, but had to argue with the gate agent that passengers with infants should be let in first. Food selection was just about OK, but the Cabin crew went around before meal service telling passengers their choice may not be available. Nice! The seats looked that they were shiny new about 10 years ago: now they looked just tired and I am talking about business class (Club world). service without any smile or acknowledgement. Not impressed and next time I will take my business elsewhere.





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