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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  12 May 2014 by Jeff Suykerbuyk    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2/5/2014, BRU-LHR-JFK. Short flight in business from Brussels to Heathrow was how a short business always has to be: excellent crew, decent food, flight was on time. Flight from LHR to JFK started in perfect conditions: First lounge in Terminal 5 (as a gold member) with excellent champagne and food and place. Boarding was smooth, with helpful crew, a nice drink to welcome us on board and to relax and a nice smile. In one word the start of a perfect flight in a full cabin, landing on time in New York. This is how it always should be.



British Airways Customer review :  12 May 2014 by S Snehal    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

While different people have different experiences, I wanted to share that I have mixed reviews, both are great - one can be used as feedback while the other for pat on BA's backs! I was traveling BLR-LHR-SFO route on 9th of May 2014. The first flight from BLR-LHR was chaotic, and as mentioned by others on this site, most food options were exhausted by the end of the flight. I don't complain because I got my food choice. The flight staff had some really courteous people while some were pretty snobbish. The second flight is really what's worth mentioning - it was the most cheerful flight I have been on! The flight attendants were entertaining, the pains of being on a second leg of a 24 hr journey was not felt. BA 287 flying on 9th May 2014 - fantastic flight. Food was okay - I loved the Lily O Brien chocolate mousse! Entertainment - its high time BA upgrades its entertainment systems. The audio was lousy, and nothing was clear or audible even on the highest volume against the aircraft sounds.



British Airways Customer review :  12 May 2014 by Kathleen Kirby    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Once again, a good flight from LHR to Warsaw in an A320. Cabin crew were very efficient and friendly on both outbound and inbound flights. I was tempted to upgrade for 72 when I booked the flights, but decided not to due to the good catering service on the flight and the shortish journey. The wraps have been replaced by a flat bread sandwich which is much better! Looking forward to my next flight!



British Airways Customer review :  11 May 2014 by G Thomas    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Caught a connection from Gatwick to Jersey and it was fine. A very short flight with very efficient and effective staff. Not much more I can say because we were up and out so quickly. I was travelling business and it is about time a little more space was made in the cabins. If you cannot cross your legs then why are you paying for business class seats?



British Airways Customer review :  11 May 2014 by Loraine Droy    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have just been reviewing all the reviews on this website, and it seems every evident to me that if you are booked in First class, you will more than lightly have a great flight, economy or premium is touch and go! If you want to take the risk, I travel BA to Tampa premium economy three times a year, the food is disgusting, and I always sit in aisle 14, now if anyone has booked there seat in this aisle, be warned they run out of choices on the menu when they get to you, and they offer you an economy meal, and quite frankly they do not care if you complain, well I complained! Myself and the man seated next to me kept up the complaining, and 15 mins later the steward comes up with two beef dishes. The crew had kept these meals for themselves. So be aware that if you are seated in aisle 14 bring your own food, because you will not get a decent meal.



British Airways Customer review :  11 May 2014 by S Goff    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from San Francisco to Heathrow, London. Flight was delayed 3.5 hours, the food, particularly the breakfast was the worst I've had on an airline. The sets were very uncomfortable. I feel BA have a long way to catch up to the quality to other airlines such as Emirates and Qatar.



British Airways Customer review :  9 May 2014 by Tanmay Bhakta    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Singapore to Sydney with them recently and it was the most horrible flying experience. At the boarding gate the staff were just so disorganised in getting the passengers on board that we had to wait for almost an hour before we got on. The plane was an old and tired 747-400 which had the dirtiest cabin I have seen. There was a stale smell lingering in the premium economy cabin. The seats were old, worn out and lumpy despite being in premium economy. The inflight entertainment was a joke. The video quality was mediocre and the noise cancelling headphones were not working for most of the flight. The food was some strange fried rice which was bland. The crew were unfriendly, they didn't serve drinks once throughout the flight. The worst part were the toilets, smelly with a toilet bowl and sink choked with toilet paper. Overall I will never fly British Airways again unless I don't have any choice.



British Airways Customer review :  8 May 2014 by Alan Clare    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

6 May 2014: Las Vegas to Gatwick. Boeing 777. Back on BA again thanks to Avios Companion coupon. Cabin crew are now more present throughout the journey but not experienced any of them going too far to please a customer, it seems just okay if they run out of a meal choice or if friends not seated together. Certainly yesterday, cleaning the wc was not on the duty list. I've flown AF, TAP, SWISS, KLM long haul in the past year and by far BA catering in economy is the poorest in content. Yesterdays offering for Breakfast was almost an insult.



British Airways Customer review :  8 May 2014 by P Harris    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lanzarote to Gatwick on 13th April. Flight itself was okay, but on arrival we were "parked" a long way from the baggage reclaim area (for which the Captain apologised). After a 30 minute walk from the plane our problems began, as we then waited another more than 2 hours for our luggage to arrive. Many flights that landed a long time after us received our bags and set off home far more promptly. BA have acknowledged they are responsible for the journey from "start to finish" but have gone on to advise that some parts of the operation are sub contracted, including this part. Can't recommend BA because of this experience and because of the way our subsequent complaint has been handled. Not planning to use BA again because of this.



British Airways Customer review :  8 May 2014 by A Amaladoss    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-VRN-LGW both in Club Europe. Was offered an upgrade on the way out for 85. Swift check-in as Gatwick was quiet at 6.30am. Used the Galleries lounge-reasonable cold food selection, but the only hot option was porridge. Nice atmosphere though, and good views of the runway. Left slightly late due to congestion. Nice breakfast, with individual bottles of Heidseck Monopole champagne. No aerobridges at Verona, so had to walk to a bus in the rain. Bags delivered quickly. Return flight was delayed by an hour, as the incoming flight was late. BA use the Catullo lounge, which is very poor, with an abysmal selection of food-nothing hot, not even a sandwich, just biscuits and pastries at 9pm! The lounge is before the security check, so not able to relax altogether. Crew very apologetic about delay, speedy drinks and meal service-the chicken curry was passable.



British Airways Customer review :  8 May 2014 by A Amaladoss    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-YYZ in business, was looking forward to a B787 but this flight was a B777. Had the rear facing seat- comfortable enough, but it is always awkward trying to clamber over the passenger seated diagonally opposite. Enjoyed the plentiful supply of pink champagne. Lunch was fine, as was the afternoon tea. IFE screen on the small side, but managed one movie. Crew were pleasant, friendly and efficient.



British Airways Customer review :  7 May 2014 by C Thomas    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm not normally one to whine, but here goes. LHR-CDG at 0725 on a Tuesday morning, via the dreaded gate A10. Plenty of "Fast Track" signage, and we fast trackers were herded through the checkpoint onto a bus, where we waited until we were joined by all the other passengers! Outstanding! Flight OK (fairly grubby ex BD A320), but the pointlessness of a non fast Fast Track amused me no end.



British Airways Customer review :  7 May 2014 by Berry Nick    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to LHR. Empty check in and priority security quick. New food selection in First class lounge but preferred the decent meal in the dining room. Boarding easy and upper deck crew excellent as lights not turned on until just before descent with arrival on time. Bus to terminal but bags waiting when we got there.



British Airways Customer review :  6 May 2014 by C Denson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago O'Hare to London Heathrow on 2 May. check in very fast and efficient. New 777 plane. Take off and landing about 30 minutes late. Friendly flight crew. Efficient service. Good vegetarian meal. Very pleasant flight.



British Airways Customer review :  5 May 2014 by A Hickling    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to HKG on board the new A380. Boarding was efficient with a dedicated air bridge for First passengers. Welcomed on board, offered champagne, newspaper, pyjamas and wash bag and settled into my suite. The space is more noticeable than a 747 or 777 equivalent, with a wardrobe that can fit carry on baggage a jacket and shoes, plus a side bin that accommodates other items. The food was excellent with the choice of a five course taster menu with accompanying wines, or a la carte. There are also treats available in the first galley. Breakfast was also very good. I managed to get plenty of sleep as the aircraft is very quiet, and walked around the entire plane to get a sense of scale. The crew were excellent, addressed me by name, engaged in conversation, whilst delivering an unobtrusive service. The entertainment system was the Thales product. Plenty of choice, interactive screens, and no rebooting as is the case on other long haul aircraft. I couldn't fault this flight, just a pity I couldn't spend longer on it. Looking forward to the return journey.



British Airways Customer review :  4 May 2014 by A Skilton    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Read the review dated 28 April 2014 by Raoul DaSilva this persons experiences echo's mine. I flew BA0016 club world and was most disappointed. Being provided with broken headphones, dirty inflight entertainment controls, miserable staff who discussed problems over the top of passengers from one side of the plane to the other. I was even served a cold coffee and another coffee was provided with no milk or sugar.



British Airways Customer review :  4 May 2014 by Iain Henderson    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA 059, London to Cape Town, April 29 2014, economy. It's been a while since I flew BA world traveller and it will be even longer until I use them again. Clapped out 747, terrible uncomfortable seats, awful back of seat video system. - my partners failed. The crew seemed totally disinterested and disengaged and far more interested in getting the "service" note the quotes over with ASAP. all they wanted to do was to retreat behind the curtain and gossip. Perfunctory drinks service - when asking for a whisky and soda I was offered whisky and tonic. Paper cups for coffee at breakfast. Meals are better at a Little Chef. The amenity kit was an ancient set of headphones and a toothbrush. Never again. Wake up BA there are major competitors out there and next time it Emirates via Dubai.



British Airways Customer review :  4 May 2014 by G Pardoe    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Las Vegas-LGW, 777, 3 class. Business. The unique forward facing/rear facing seat configuration fits in more seats than other leading airlines. Try to get a window/aisle seat if you are travelling as a couple but you will be lucky unless you are prepared to pay 60 to choose your seat. Otherwise you will be allocated a seat 24 hours before the flight and there are limited choices to change your seat allocation on a busy flight. In the middle 4 seats you will be either facing someone during service, take off and landing or sat next to someone with a small partition between you. In all seats the foot rest is part of the bed and blocks access so you will either have to step over or be stepped over to leave your seat. The seats were comfortable in all positions. Dinner was average but less elegant than meals on other leading airlines. Breakfast was a disaster; hardly any of the choices on the menu were available but no explanation or apology were offered which was typical of the functional, unsmiling flight attendants. We got a good price in a BA sale but the overall experience was disappointing.



British Airways Customer review :  4 May 2014 by J Lappin    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Poor service, poor food, tatty aircraft on recent flight London - San Francisco. Past sell by date cabin crew did nothing more than necessary, very little information from cockpit. A very large dip in standards.



British Airways Customer review :  4 May 2014 by Merritt David    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Its been a long time since I did a domestic trip with BA and this was the 0725 departure from Gatwick to Edinburgh, returning 1345 the same day, The last thing I expected was a full English breakfast, but there it was. Great cabin staff, on time northbound and 15 minutes early all the way back. Very impressed. Thanks BA.



British Airways Customer review :  1 May 2014 by Guy Senior    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

An interesting contrast on recent Gatwick to Turin and back flights. Going out, it was a (new?) A320 which was bright, clean and spacious. On the way back it was a B737 which was clean but a bit tatty and felt cramped. Service, food and drinks on both flights was commendable. I believe that all of BA's 737s retire by the end of the year, which cannot come too soon.



British Airways Customer review :  30 April 2014 by James Henson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from London Heathrow to Chicago O'Hare in Club World on BA295. I was sitting in seat 62A of the upper deck of a 747-400. A warm welcome on boarding the aircraft with the usual selection of champagne, water and orange juice. Noise cancellation earphones, blanket and pillow already on seat. The meal service began promptly on take-off and I enjoyed a Kir Royale, Tattinger and the Rose champagne that was available. Decent selection of offerings for lunch - the salmon, beef and salad available were all enjoyable (albeit that the portion sizes were quite small in my opinion). A reasonable selection of films, although a more extensive catalogue of non recent releases would be good for those of us that are frequent fliers. The service was decent - the food attendants were on hand throughout the flight. Excellent storage space available, although the seat and surrounding area showed clear signs of wear and tear. There were also smudges on my screen and crumbs on my seat on arrival. Afternoon tea before landing was passable but would have preferred a hot option. Overall a good but not outstanding experience.



British Airways Customer review :  30 April 2014 by Stephen Worcester    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-TFS-LGW both sectors on A320. Out in Club; back in Economy. Upgraded online on outbound immediately after booking with limited offer. Nice to have BA flying again to Tenerife after a few years' absence (following purchase of GB Airways by Easyjet). Quickly through Security with hand luggage only. Club Lounge at Gatwick busy but plenty of room, and still serving breakfast (with delicious porridge) at 11.00. Pleasant and chatty Reception staff, and lounge clean and efficiently catered. Good selection of newspapers and magazines, and usual wi-fi etc. Flight boarded in good time (although departed slightly late), with Club and EC passengers given priority, although one member of staff at the gate was singularly ungracious which was a shame. Met on board by friendly and courteous cabin team. Club configuration of 2-2: A and C formed from compressed ABC (with no B, so A and C wider), D and F from expanded DEF but E not sold. Good leg-room too. Plenty of room for hand baggage (roll-on bag and small rucksack) even though flight was full. Drinks service followed shortly after take-off and then served good quality and plentiful lunch (salmon pasta or chilli con carne as main options) and further drinks service as required. Flight arrived on time, and quickly out of airport. On return, again quickly through Security, although Tenerife South always somewhat chaotic even when not busy. AENA VIP Lounge not really a match for BA lounges but recent improvements including enhanced catering and spacious sitting areas make it a pleasant place to wait for the plane (Club and EC Gold and Silver need to obtain a chit from the deck-in desks in order to get free access, but you can pay 22.50 to get in too). Incoming aircraft arrived slightly late, so flight delayed by a few minutes. Managed to check us in to Economy seats on left hand side of plane just behind Club, so configuration was still A and C, and with Club leg-room. Again flight was full, but boarding was quick and pain- free. Friendly, all-female crew who were cheerily present throughout the flight. Drinks service swiftly followed by 'Urban Food' snack box containing chicken wrap, cheese and biscuits and chocolate dessert, and tea/coffee, and further drinks if requested. Flight uneventful and comfortable, and made up extra minutes for on-time arrival. Unfortunately, plane was allocated the furthest gate on the over-bridge spur at Gatwick North Terminal, so a long walk (mostly with moving walkways) to Passport Control. Even though we had no hold baggage, noticed that bags had started arriving by the time we were walking past baggage reclaim. Very good service from BA, up with the best, and at a competitive price, especially with the cheap offer one-way upgrade. Why would you fly with any other airline?



British Airways Customer review :  29 April 2014 by Neera Frazer    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Scheduled to fly from SFO to New Delhi with a connection in LHR. Flight was late to LHR so missed connection. Re- routed to Munich w/90 minute connection. Asked for longer connection, was told we would have enough time. Flight from LHR was late so missed Munich connection. Re-booked to fly Munich to Paris, Paris to Delhi w/60 minute connection. Again guaranteed no delay out of Munich. Flight from Munich was delayed by 60 minutes because plane had to be de-iced. Was first flight in the morning, so de-icing could have started earlier. Refused to be re- routed in Paris and was re-booked on direct flight to Delhi leaving the next day. My husband's suitcase was sent on a BA flight from London to Delhi and had to be claimed when we landed in Delhi. Flight from Paris was on Air France. Sent back and forth between Air France and BA luggage claim. Both were at the same desk and would not talk to each other. 5 hours later we received the suitcase.



British Airways Customer review :  28 April 2014 by J Smales    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew LHR to Austin Texas on the new 787 Dreamliner. What a misnomer that is. Yes the plane is relatively quiet, humidity good and the inflight entertainment is very good, but the seats in economy are small, something like 17 inches wide, and leg room dreadful. So, very cramped. You can't get anything in the seat back pocket and the food trays were sliding around on the fold down food tray. It is a 3x3x3 configuration so getting in and out if you are in the window seat is quite awkward. I think I have seen more comfort on an Easyjet flight and that is saying something. Thankfully it was on time but allow plenty of time at Austin immigration. There were just two agents coping with all the non-US passengers so it took well over an hour.





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