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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  23 July 2014 by H Sueess    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a flight from LAX to ZHR via LHR. The leg from LAX to LHR was on a A380-800 (G-XLEA) was very good. Aircraft was clean and in perfect condition. We had bulkhead seats for whole family - perfect (be Aware: Bulkhead seats were very cold because of A/C). Flight was full and leaving on time and boarding was stress less. Entertainment was very good - Touchscreen is a little bit slow but selection is huge. Food and service very good - Beef was delicious. Staff very friendly and helpful with our kids. The leg from LHR to ZRH was on a regular A320, nothing special.



British Airways Customer review :  23 July 2014 by Anil Sinanan    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

14/7/14, Trinidad-St Lucia-LGW Club. On the way down from St Lucia, BA has an inexplicable outdated crew change. They are the ones from the previous days flight having a two day holiday in St Lucia. Check in at POS is usually unprofessional trini-style. BA shares a lounge which has a colonial style dress code so I had to nip to the loo to change from my shorts to trousers, left on time for the 45min trip to St Lucia where the bulk of holidaymakers board back to LGW. I was positive as I heard the new POS-St Lucia cabin crew ask each other if they wanted a beer! They then landed in St Lucia and were busy saying goodbye to each other and the incoming new crew but not saying goodbye to the departing POS-St Lucia passengers! St Lucia-LGW with new crew. Girl came around with newspapers and I said 'FT' please which she had in her hand but she had no clue what the FT was! Did not dare ask for top up to the one glass of bubbly as it is clear as soon as the various jobs are done by various designated crew, that's it. New male wash bag is a laugh so I asked for the female wash bag which actually is slightly better. Flight got very cold and I asked for an extra blanket. Told politely but firmly 'sorry' yet there were loads in overhead lockers which I found later. The point about most BA flights these days is to expect nothing and when u get the odd staff member who actually does that extra to consider it as a bonus.



British Airways Customer review :  23 July 2014 by Storey John    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD to LCY, Business. Great lounge at Madrid, flight boarding very good, food awful, service poor, arrival at LCY good, however baggage awful, all bags through but mine priority last off!



British Airways Customer review :  23 July 2014 by Storey John    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LCY to MAD in Business, only 3 people in a cabin for 12, no welcome, no pre take off drinks, very poor service, awful food, warm drinks, turbulence as we got in the air dealt with very well. Overall very poor service.



British Airways Customer review :  23 July 2014 by Mark Freyton    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Got a wonderful cheap fare from London City to Florence, 56 each way! London City a delight to travel through except when your flight is badly delayed, which sadly ours was. No announcements made to tell anyone what was happening, 2 hour delay shown on the departure board popped up at boarding time. Actually a BA fan but this was handled very badly. No information or assistance. Then when we boarded we were delayed by another hour, thankfully once on board the cabin crew and pilots were great at communicating and almost made up for the bad handling by ground staff. Great hot breakfast and drinks served on board on the way out. The return flight was on time and again a lovely crew and a very acceptable snack and drink service. Excellent value compared to the "low cost" carriers, no extra charges for bags etc allowed and free drinks if you wanted them. Apart from the delay outbound a wonderful trip. Would have been a 10/10 had we left on time.



British Airways Customer review :  23 July 2014 by H Sueess    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a flight from ZRH to SFO via LHR. The leg from ZRH to LHR on a regular A320, nothing special. The leg from LHR to SFO was on a 747-400 (G-CIVY) was very good. Aircraft was clean and in a good condition. Entertainment was not perfect but sufficient. Food and service very good - Beef was delicious. Staff were very friendly and helpful with our Kids. Flight itself was very calm, perfect flight for all of us.



British Airways Customer review :  21 July 2014 by Luis Starr    (Saudi Arabia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-BAH-LHR-LAX, flight started from Doha with a short hop to Bahrain to pick up more passengers. Check in was ok, but was over baggage allowance by 1 kilo so made me pay. Flight departed on time with an older 777 with broken AC so everyone was roasting inside the plane, not good in a very hot middle eastern summer, told it would be better once airborne - had to endure twice due to stop over in Bahrain. Crew were fantastic though, very welcoming the moment I stepped onboard, compensated the lack of AC. Dinner was served and it was good, nothing to write home about, as was breakfast. IFE old with no AVOD capabilities so movies are on the loop and few channels with old movies. Arrived at LHR terminal 3 - nice, very quite very early in the morning so few people and shops around. Flight to LAX again on an older 777 but new IFE with AVOD this time, crew mixed bag, male crew a bit rude. Food - lunch was ok, like the dessert, but small portions, bring lots of food, and 2 hours before arrival, a sad sandwich and yoghurt was serve, other carriers serve full meal as second meal or snack, and around that time IFE crashed on half the plane, nothing to do about it, good thing it was almost arrival time, pretty boring flight and full as well, arrived on time, and bags were out in 10 minutes that is if you can come out of immigration faster. It was an ok, long flight, very disappointing but it did get me where I wanted to be.



British Airways Customer review :  18 July 2014 by S Tibble    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

10th July, BA117, LHR-JFK. Well I have not flown with BA for a number of years as they are not my favourite airline from past experience. We were travelling with hand luggage so should be easy. Decided to not pre purchase seats but go for online check in and seat selection. All very easy and got good seats on 777-300 should have been 747 but obviously had an aircraft change. So we arrive at airport and go to security and scan our boarding cards get rejected, you need to get your passport and visa validated from the BA desk before you can proceed. Would be good if this was shown on boarding pass. Boarding very good onto a new plane good seats good entertainment, staff seemed interested and engaging. All the crew seemed very good. I walked off the aircraft with my view of BA restored would I fly again with them yes.



British Airways Customer review :  18 July 2014 by Hannah Shad    (Sweden)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew GOT-LHR-LAX and back on the new A380. Flight from GOT-LHR was alright, even though the flatbread they served was inedible. Transferred through T5, quick and easy. Must say that Heathrow gets better and better for every time you visit! The long haul flight on BA's A380 was excellent. I was sat on the upper deck which is a huge privilege since the seats are 2-4-2, also I was sat in a window seat which made it all even better since they've installed lockers next to the seats where you can put your stuff. The staff was excellent (and also very good looking) and the food was better than I could've imagined for an economy route. The whole experience was overall better than I'd thought for a 500$ ticket, and so far the best I've gone with when it comes to flights over the Atlantic.



British Airways Customer review :  18 July 2014 by D Day    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-BGI-LGW, Club World R/T. Old, careworn B777-200. Airplane was not clean both sectors. Food outbound from Gatwick was almost inedible, and unbelievably they also ran out of choices. Inbound airplane toilets reeked. At least food on return was slightly improved. Cabin Crew both sectors were simply going through the motions, and were rushed / robotic. The Club World seats are narrow and uncomfortable. The inflight entertainment system was a bad joke. Screens poor, and tiny selection of movies. BA's so called Business Class experience is woefully outdated, and an extremely poor product when compared to other international carriers. I am amazed that British Airways standards are so low, and they get away with it. This is mere A to B transport. What is missing from their Business Class is "class".



British Airways Customer review :  16 July 2014 by J Norman    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR to Mumbai return with my husband - very disappointing. The Galleries lounge at Terminal 5 was overcrowded, noisy and had the feel of a cafeteria, not the tranquil haven suggested by BA. The food was below average. Unable to avail ourselves of the spa' facilities as they were fully booked. Not enough toilets for the number of people in the lounge and my husband had to queue! We had to pay extra to guarantee 2 seats together to the tune of 240. When we boarded the aircraft (Boeing 747-400) the cabin crew appeared rushed and flustered, they were not forthcoming with drinks or refreshments or particularly welcoming. The 'yin and yang' seat configuration didn't work out well for us as we continually had to lean forward to talk to each other. The seat comfort was okay but quite narrow. My IFE did not work on the return flight. The in-flight food was above average but not outstanding. Check-in at Mumbai for the return flight was very slow. We were kept waiting for at least 40 minutes with no apology for the delay. The business class lounge at Mumbai is appalling, cannot be described as business class at all. No facilities, the food very poor both in quality and selection and had clearly been hanging around for some time. The whole experience of BA's Club World was seriously underwhelming and we will not fly with them again.



British Airways Customer review :  16 July 2014 by Payne Rob    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPH-LHR. Business class on the way out and economy on the return trip. Flight on time on both trips, staff as usual, excellent, both within the airport and on the planes. No inflight entertainment at all, both operated by A320's whose seats were looking just a little tired. The biggest gripe I have is the food, on the business flight we had some sandwiches which were bordering on being stale and on the return trip was a cold chicken wrap which was very short on imagination. Quite disappointed that the food appears to have gone downhill badly since our last flights. Come on BA, these are the sorts of things which gave you a clear lead over most of your rivals.



British Airways Customer review :  16 July 2014 by D Leston    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-FRA-LHR in spotlessly clean airbuses, both looked brand new (although they weren't). Crews were immensely friendly and helpful with a smile for everybody. Slight delay on the return leg, but kept well informed. Only minus point is the remote stands at FRA that slow boarding and disembarkation to a snails pace.



British Airways Customer review :  16 July 2014 by G Thompson    (South Africa)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JNB-LHR, return. Only considered BA because they fly the A380 on the route, which is undoubtedly the best aircraft to fly on. Only hit minor turbulence in both directions, so one can easily get some rest. BA have undoubtedly upped their game in premium economy - the 744 equivalent was about the worst in the sky. The A380 is a considerable improvement. Only gripe is that on premium economy you get no special boarding benefits, so by the time I got on the plane, the cabin was already full - can only assume the others all had the relevant frequent flyer privilege. Anyway, the food was superb, with proper crockery and cutlery, attentive service, and superb entertainment. But I really only recommend flying the A380, if you are unlucky to find yourself on the old 744's expect the opposite - a cramped cabin with mediocre seats and regular economy class service.



British Airways Customer review :  16 July 2014 by Senden Roswitha    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed with my flight back from Munich, although it's only 2 hours all that was offered was a small basket consisting of a packet of nuts or shortbread. The flight over to Munich was considerably better, being offered chicken curry wrap etc. We were told when booking this return in Munich that there was only one seat left, however once in the aircraft there were still seats left including one next to me! However it's really the snack offered that's my main "bone of contention" as we chose British Airway in preference to the cheap budget airlines but we now find there's little difference in the on flight catering.



British Airways Customer review :  16 July 2014 by Jackie Craig    (Italy)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with British Airways with my mother from Paphos to Manchester. She had a fit to fly certificate that stated that she needed room to turn, as she had recently broken her hip. I was told at the airport that there were no seats at the front available, so she had to go into the second row, and had to shuffle in sideways, which was very painful and distressing for her. Then, the 3 seats in front of her, where she could have had room to turn, were occupied by 3 able-bodied men! I think this is total disregard for passenger welfare. I will never fly with BA again.



British Airways Customer review :  14 July 2014 by Harris Lisa    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just taken a BA flight, LHR-JFK rtn. Outstanding service, staff went above and beyond to make us comfortable. The cabin director found out it was my Dad's 60th birthday and gave him a bottle of champagne to take away. Very friendly and nothing too much trouble. We flew on older 747 and newer 777 with latest interior - both very comfortable, plenty of leg room and entertainment great. Screen on older aircraft a little small, but much better on newer. Food was the best I had on any airline. Restaurant quality without a doubt.



British Airways Customer review :  13 July 2014 by J O'Reilly    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris - London - Nassau. All flights on time. Flight from Paris to London on A319 was a short trip and comfortable. The 2nd flight from London to Nassau on an old 767. Food was good and tasty with plenty of drinks on offer. Flight was not too crowded so plenty of room for people to spread about the cabin. Only issue with the flight was the AVOD which was very old so picture was not so clear and sound terrible. Other than that a good experience.



British Airways Customer review :  13 July 2014 by Thompson Alan    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Bari. Bag drop very slow and couldn't print luggage tag. Plane an old 737 but very well preserved, clean and very tidy. Cabin crew very nice. As always the pilot explained the real reason for the one hour delay. Why do ground crew always say 'due to late arrival of incoming aircraft'? Sandwich lunch very nice and good drink selection. Once onboard a very good experience.



British Airways Customer review :  9 July 2014 by C Cutts    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA026, 7th July, Seat 66B. Arrived HK off a connecting CX flight was able to use the QF lounge close to the gate at HKIA boarding very quick and was upgraded to WT+ at the gate which was welcome after travelling from London to Malaysia and back over 3 days. I like the A380 very quiet seats are very comfortable in WT+ this being my 5th Trip on BA's 380 departed on time IFE was good however crew and food not the best on this flight, I used TG between London BKK and KUL 2 days earlier in economy and the food and crew were fantastic, will continue using BA for now but tempted maybe use the Star Alliance again in future.



British Airways Customer review :  9 July 2014 by Scott Alan    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went from Sydney to Singapore to London to Lisbon, a long flight over 27 hours including 2 hours each at Sing and London. Have flown with the Asian carriers that were very good but flew BA this time as best value for Lisbon. I was not expecting great service but was pleasantly surprised the planes were good with good entertainment and food was good. The staff were also pleasant and professional. Only criticism was on all legs including return they did not ask people in front to raise seats when they served meals I asked in 2 cases and they asked person in front to raise seats but I saw many that did not ask and they did not get people to raise them. All other Asian airlines come along and say when they are serving meals to raise seats.



British Airways Customer review :  9 July 2014 by Livingston Alan    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Glasgow-Gatwick-Vegas-Gatwick-Glasgow. I have flown this way before as I get to put my baggage on at Glasgow and forget about it. Glasgow-Gatwick, no real comment other than cabin crew don't do much more than the minimum. Flew Premium Economy, on a 777-200, flight was full. Premium cabin is cramped and a fair distance away from the Toilets as you are not allowed to use the toilets at the front, again cabin crew do no more than the minimum, food just about acceptable. Return flight of the same standard, they kept trying to say I was booked back to Edinburgh, took them an age to sort this out, breakfast is a bit of a joke, have found when flying BA that its best to carry snacks as they don't over feed you. Of course when I got back to Gatwick I ran into the French ATC control strike, no announcement made. After having to hang around Gatwick all day, I finally got a flight to Glasgow at 8pm, at least my luggage arrived, well done to BA there. When I made a comment to BA customer service I was told by them that my flight(s) had been cancelled due to Aircraft unserviceability, when I queried this the respondent confirmed that aircraft u/s, could offer no explanation as to why I was told different. I would like to complement BA but Virgin totally beat them hands down.



British Airways Customer review :  9 July 2014 by C Kay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bridgetown to London Gatwick on Avios companion ticket. Fantastic cabin crew - friendly yet professional - good and tasty choice of food, and very nice selection of wines. After a few less than satisfactory BA experiences of late, this one proved that they can deliver a top quality product.



British Airways Customer review :  9 July 2014 by Chris Willwtt    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-YVR-LHR. Flew in in First on very shabby 744 which was nothing like First was displayed on the BBC documentary about BA. Squeezing so many passengers into the nose of a 744 is a joke. The staff both ways were excellent and attended to the half empty cabins with great attention to detail. OB were the old contract crew and IB was a standby mixed fleet crew not normal on this route. Food from LHR was palatable and from YVR was awful. On the return leg the IFE was faulty. The fast track OB was a free for all as we were bus fed to the aircraft on return how it should be. I feel the BBC has hurt BA with First passengers having their expectations raised to abnormal levels only to be let down by an average product on very tired equipment not as shown on TV. We were generally happy due to the fact that I used Avios and an AMEX voucher for the flight, if we would have paid for the flights then it would have been disappointing and would have chosen Air Canada. BA really do need to sort out their dated equipment sooner rather than later before more premium clients opt for other carriers especially on the middle eastern and far eastern routes. We will continue to use BA due to the Avios rewards which demands loyalty for financial reasons, I could not recommend for passengers having to pay for either CW or First.



British Airways Customer review :  7 July 2014 by Alyssa Ablitt    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with my husband, sister and brother inlaw to Rome, via Heathrow. Yep, long flight, so everyone kept reminding me when I told them where we were from. Decided to upgrade to Premium Economy, and thanks to our travel agent got a good deal. Several years ago I was put off from flying British Airways, so thought I'd give them another go. Wasn't disappointed, all flights were good considering we flew straight through to Rome, I felt pretty good at the end of 30 hours in the air. The Premium Eco seats had plenty of leg room on all flights, 2 bags per person, even the flight from Barcelona to Gatwick which we were very grateful for. Can't say the food was anything to rave about. When the food you are eating has been on the plane as long as you have it really can't be good. Overall the flights were really good, on time, easy pickup of bags etc. the only disappointment is having to pay for the allocation of our seats. Apparently this is now common practice. Just be upfront about it that's all. will defiantly investigate BA again though.



British Airways Customer review :  7 July 2014 by John Frewen-Lord    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew YYZ to LHR on 1st July. Booked WT+, but was upgraded to Club World at the gate, which went some way to compensate for the awful outgoing flight (see separate review). Fabulous flight, very attentive flight attendants, decent food (although the cannelloni was a bit dry), excellent wine, Only slight negative was that the 777 is a noisy aircraft, even sitting near the front. Overall, this was BA at its best.



British Airways Customer review :  7 July 2014 by B Wijesinghe    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-IAD, BA 293, B772ER, Club World. Checked-in fairly quickly at the T5 First Class counter due to Gold Tier status. Security speed average despite Fast Track. First Class Lounge food good and the business centre worked well. Boarding efficient in Fast Track. Left the C Terminal gate on time. Staff reasonably efficient and friendly throughout the flight. The latest Elemis wash bag is a bad joke! CW food is still quite disappointing and inconsistent, with the pasta meal being quite dry. Wines and beverage choice good. The eight-year old CW seat is in desperate need of a competitive replacement. Eight across in CW is pathetic. The seamless seat cushion itself is very comfortable, though the foot rest does not work well when combining the two to make a bed. If reduced to six across in CW, there will be more room for the storage of small items needed during the flight, and much more shoulder, elbow and hip room. Thankfully, I did not have to jump over anyone's feet from my window seat as the aisle seat was unoccupied. Baggage was awaiting my arrival after clearing immigration at IAD. Overall, a reasonably pleasant flight, but it is sad to see how the BA CW product has declined so much over the past 15 years. I am a very loyal BA customer, and plan to remain so for now.



British Airways Customer review :  7 July 2014 by G Feaver    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We paid top money for Club Europe and upon leaving the UK we thought it was well worth it as great helpful check in, fast track immigration and lovely lounge. Once on plane, saw a number of economy passengers throw their hand luggage up in the open lockers above the Club Europe passengers, which we feel should be policed as the late arrivals of the Club Europe passengers had no room to put their hand luggage. Service and meals were average but really not worth the extra money especially once we got to Rome when all the Club Europe Passengers luggage was last off, we waited close to 30 minutes. Hopefully British Airways will sort out the Rome baggage handlers. Flying them again next week we hope for a better experience.



British Airways Customer review :  7 July 2014 by O Reade    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Montreal - LHR. I love BA but sometimes they have an off-day, and this was one of them. Crew not ready when passengers boarding - some still eating their crew food. Pre-flight, everything seemed rushed with no newspapers or amenity kits offered. Flight itself was fine and food very good. Landing at LHR, we were parked remotely. My husband had requested assistance and we were told to wait until all the other passengers had disembarked (which took 20 minutes), only to have to join a bus with no help at all. Needless to say, no one on hand inside T5 and only by flagging down a passing buggy, did we manage to get to Border Control. Just not great.



British Airways Customer review :  7 July 2014 by John Frewen-Lord    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LHR to YYZ on 23 June on new 787. Not impressed. Very bumpy taxiing. Smooth inflight, but I couldn't really notice the extra cabin pressure or humidity that is supposed to be so wonderful. I was seated in a window seat. Flight completely spoilt by massive 130 kg passenger seated in middle seat - he could not fit between the armrests, and needed help from both myself and passenger in aisle seat to even fasten his seatbelt. This is unacceptable, especially since I paid 30 extra to choose my seat! Cabin crew friendly and efficient, though why they didn't notice the situation with my huge fellow passenger and do something about it I don't know - safety issue if nothing else. Otherwise flight OK.



British Airways Customer review :  7 July 2014 by J Kain    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from Aberdeen to Toronto via LHR. On board the new 787s on this route you can really notice the difference that they make over the 777. No drying of the eyes or popping of the ears thanks to the good air system. Although a little cramped in economy on the outbound journey, I was able to secure a bulkhead seat on the overnight back. I would definitely recommend this as value for money over eco+. Just buy the economy ticket and pay to have a front row seat (there is more leg room and the same service from what I saw). The small commuter plane from ABZ to LHR and back was starting to feel pretty old and tired by comparison to the 787, however the cabin crew did a great job, shoehorning in a full meal service in less than an hour.



British Airways Customer review :  7 July 2014 by Colin Pay    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-JER return. Out on B737 back on A319 both flights almost full.80 minute delay leaving Gatwick due to French ATC strike, not airlines fault. Going out no problems, hand baggage only, checked in online. Return a different matter, unable to check in online and no self service machines at Jersey, Flybe have at least six. Check in opened over half an hour after stated time when a sullen agent appeared eating an apple and carrying a newspaper. She then managed to seat by wife and I in middle seats in different rows. Customer service at Jersey shows B.A. in a bad light. The flights were fine, beer and snack both ways on a 30 minute leg.



British Airways Customer review :  7 July 2014 by Jonathan Rodden    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BA 025, Heathrow to Hong Kong in First Class, seated in 1A, July 2nd 2014. Great flight, great service and cabin crew were excellent. I have flown this sector many times and this is one of best flights that I have had on BA.



British Airways Customer review :  7 July 2014 by Ryan Thomas    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from OZ to watch start of TDF in Leeds. BA cancelled 7.20am, flight 1340, 5/7 the day before due to staff issues and changed me to a 13.50 flight and then expected me to get on the 15.30 same day return to London. Very poor and lame excuse. To make matters worse will not refund return flight of same day as on separate booking. Amazed such a big airline can't manage something as simple as staff rosters to ensure customers could get to Leeds to see the start of the 2014 TDF. What a disaster.





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