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BRITISH AIRWAYS customer review :  20 January 2010 by Roy Clogstoun   (Saudi Arabia)

RUH-LON-IAD return. Fights left on time and we were fortunate to miss the snow storms in Washington. We had problems with seating as a family on the RUH-LON sector, as many of the other passengers had their seats confirmed online. A rather taciturn FA said that it was our bad luck we could not sit together and did nothing to help. My wife had to go around the cabin asking other passengers whether they were willing to shift so that one of us could sit next our children. On the rest of the flights we confirmed our seating online and did not have any problems. We were fortunate to be upgraded to premium economy on the IAD-LON sector. One of the children was sick and staff were very helpful cleaning up and giving her a BA pyjama top to wear. Apart from some confusion on the part of BA about what gate the LON-RUH flight left, everything went well, particularly having a glass of champagne to celebrate the new year.

BRITISH AIRWAYS customer review :  19 January 2010 by L Healy   (UK)

Manchester-Heathrow-Sydney. I was caught up in the problems caused by the weather. the flight from Man was delayed by over 2 hours, then sat in aircraft for over an hour on landing waiting for steps and bus-landed in some far flung outpost of the terminal. Missed connecting flight to Sydney. Misinformation by cabin crew led to my spending about 3 hours at a freezing cold luggage carousel having been told to reclaim bags, which I didn't need to do as mine were tagged through to Sydney. No staff there until later. Several people were becoming very distressed. It became obvious that no bags were being unloaded and eventually I was advised to go upstairs for re-booking. I spent the rest of the night and until midday the following day at the airport, beginning the re-booking queue at 4:30am and finally reaching the head of it at 12:00. My experience echoes that of another commentator's, ie, no food or drink provided, very little information and a totally miserable start to the holiday. Eventually I was booked onto a flight two days later. BA can't control the weather but they need to take more care of their customers.

BRITISH AIRWAYS customer review :  19 January 2010 by J Tydeman   (UK)

Flew from Sao Paulo to Buenos Aires with BA A short sector but generally everything went well. Food was okay but nothing special - a very unimaginative sandwich and not much else. Crew were very good and seats and IFE excellent. Flight out was rather late which the airline said was due to the bad weather in London.

BRITISH AIRWAYS customer review :  19 January 2010 by John Wilson   (UK)

LGW-Sharm El Sheikh return B777. Being able to pre-book seats if travelling with a baby is a real help. Got bulkhead seats at front of Economy. Staff great on both flights. Food okay, AVOD had a decent selection of movies, TV and music. On routes like this BA are worth a premium on other airlines - especially charter flights.

BRITISH AIRWAYS customer review :  19 January 2010 by Morgan Webb   (Argentina)

Every 30 days Buenos Aires to London return, Club World. I have AA executive platinum card which allows BA advance seating at no charge. Best seats as lone traveler on a B747 are 14A/K, 64A/K - privacy is very good. Blankets/Pillows could use a revamp, they are not cosy or comfortable. I have no problem with the seat recline, doze quite well on it. Service EZE-LHR in November was dreadful, LHR EZE (Jan 2010) lovely staff, friendly and if they have had to start working to new reduced crew -- which appeared the case on the short flights I've done on A319 it is not noticable. Menus largely unchanged for a while now, but quality of food is pretty good. Is it a cost saving measure to not offer champagne on boarding? Only one of two menu champagnes was on board, had to be "looked for" and was warm. Noticed this on 3 long hauls in recent 2 months. IFE on most recent trip did not have AVOD, the magazine program was not what was showing. The general broadcast was substandard. B747 is looking tired inside but BA still has one of the best long haul business products from Europe.

BRITISH AIRWAYS customer review :  17 January 2010 by Clive Drake   (UK)

LGW-Antigua return in Club World. Outbound was ok - nothing exceptional - and already after only six months use, the "New" Club World pods are showing their age. I wonder what they will look like in 3 years time - as the material in which they are constructed does not appear to be very robust. On both outbound and inbound flights the screen was sticking and in the end I couldn't be bothered to use it - it was the same 777. On the return - the adjacent pod looked like someone had vomited over it and on my request a FA cleaned it up. The floor did not like it had been vacuumed for a month. FAs very bored on the return flight and even had some passengers serving themselves in the galley and walking the aisles with hot coffee - and breakfast trays. When I asked an FA for an orange and coffee - I was told to go to the central galley to save time - his or mine I wondered. All very disappointing.

BRITISH AIRWAYS customer review :  16 January 2010 by C Dirnberger   (Australia)

VIE-LHR-SYD in Club World. Could not fault the flight with one exception : despite advertised differently, the same films as in December were shown. Otherwise good, reasonably on time, food the usual fare and service friendly and useful. The best feature, however, is the seat - and I had the best seat (64K) which allowed me 7 hours of very restful sleep from LHR to BKK.

BRITISH AIRWAYS customer review :  14 January 2010 by G Jardin   (UK)

LHR-IAD-LHR. I was also caught up in the snow disruption. When I arrived at T5, the check-in hall was full of people standing in long lines that snaked to and forth apparently without end. In 90 minutes of waiting I saw no one from BA or BAA. Like many others, I had already checked in and had only one bag to drop but I couldn't even do that. Nobody seemed to recognise that people were entering the departure hall faster than BA agents could process people in the queues. Eventually as my flight was about to close, someone called me out of the queue, took my bag and told me to rush to my gate. The actual flights weren't great either. The plane to Washington lacked AVOD. On the way back, the AVOD at first didn't work at first. Eventually the crew got it working but only partially. Cabin crew were fine. Food was OK, although breakfast on the way back was a cold cinnamon pastry. All in all, my BA experience was very underwhelming. It is obviously a company living on past glories with limited capability to cope with a crisis, poor customer care and inadequate service. Just not good enough.

BRITISH AIRWAYS customer review :  14 January 2010 by Eric Bateman   (UK)

Zurich to London City to Edinburgh. Just before boarding, a technical problem was announced. Not a good sign as the aircraft was one of BA's new Embraer aircraft. It soon became clear that the flight wasn't going anywhere. We were "rebooked" onto the next City flight and told to go to another gate where we would all receive boarding passes and seat allocations etc. It soon became clear that there were more people than seats, and after a delay of around 3.5hours I was rebooked for a flight the next morning, and told to go to the other end of the airport to obtain a hotel voucher (and subsequently told to go back to the other end of the airport to obtain my baggage). What really made me enraged was the appalling attitude of the Aviance staff at Zurich. Firstly the girl on the desk was engulfed, but she became pretty aggressive and rude as the evening wore on. But to cap everything, a colleague then came along and looked at the screen and started singing the "Batman"theme tune (my name is Bateman). A joke which I have had since kindergarten but not appreciated given the shambles which had occurred. Finally got back to Edinburgh airport on Saturday and the baggage staff at Edinburgh got my back for Sunday night (there were scores of ex-Heathrow passengers searching for bags and they were basically high and dry). Lots of people on this site ask why so many regional flights are delayed - the reason is obvious. BA would pull out of regional flights if they could possibly do so. They simply aren't interested. Once upon a time, business travellers would be pleased if they were booked on BA. Not any more.

BRITISH AIRWAYS customer review :  14 January 2010 by R Barnard   (South Africa)

CPT to LHR. The experience was fairly poor, especially food and attitude of staff. On the bed, I slept pretty well, but feel the Club World product is already old. A thin blanket and mini pillow, and food being dumped in front of you. Breakfast service was economy style food.

BRITISH AIRWAYS customer review :  14 January 2010 by S Patel   (USA)

MXP-LHR-BOS. Spent one night in Terminal 5 because of bad weather and 3.5hrs on the runway after landing. All airlines were taking off except BA. They dint even put us up in a hotel for the night and gave no help in re-booking our connection. It was not snowing at all and the ground was pretty clear. Never flying BA again.

BRITISH AIRWAYS customer review :  14 January 2010 by R Paterson   (USA)

EWR-LHR-BCN return B777 transatlantic, B757s to Spain and back. I was quite impressed with the standard of service on these segments. Friendly, professional FAs on all legs. Counter staff at EWR and BCN were very prompt; ground staff at LHR were a bit harried yet professional. There were a few delays due to ground staff at LHR but to BA's credit they were quite good about keeping passengers informed. Food on long haul flights quite good, drinks service could have been a bit more frequent but adequate. Unexpected upgrade to Club World on the return was a nice surprise and quite comfortable. IFE was decent but would have preferred more selection. I would certainly fly BA again - they're still far and away above any US carriers.

BRITISH AIRWAYS customer review :  13 January 2010 by N Inkster   (UK)

BA have cancelled virtually every service from MAN to LHR over the last few days, citing extreme weather conditions as the reason. Despite this, they seem to have been operating a pretty normal service to LGW, and the cancellations have been made wholesale at least a day in advance. Contrast this with their only competitor on the sector, who seem to have operated pretty much to schedule, with only a few delays, using the same aircraft, same runways, and I imagine the same headings. With all the other stuff floating around, why book with BA only for them to let you down, when there is almost always somebody else who probably represents a more reliable option?