British Airways Passenger Reviews and British Airways Customer Trip Reports

LHR to Las Vegas return in club world, upper deck both times. Great service from the crew, lots of smiles, really made an effort, food on the way out was fine, much better then it used to be in club, 2 red and 2 white wines was enough, 3 options for champagne. Seats comfortable, slept for 7 hours coming home overnight, great spa at T5, nice choice of hot foods in lounge. Flew to Korea with BA last Dec and again great flight, new fleet crew have been really good, helpful and smiles all the way.

Flew LHR to Zagreb. A new route and absolutely packed, though it was Easter. Good crew. Nice enough snack, though not exactly inspiring. All on time. Pretty uncomfortable because of the leg room but a good price for the ticket.

BRU-LHR-BRU, C Class on miles. Brilliant all the way from check in and check-in staff to lounge to boarding. Onboard staff very nice. Best airline in Europe, even on such short haul.

LHR to Seattle and full flight. Great crew and great service. We had our 16 month old baby on our lap and really couldn't complain about a single thing. Lots of drinks and great food. They kept checking on my wife and made us feel really cared for.

LHR-BKK on B744 in world traveller plus. Flight departs from T3 where there were massive queues for security and then boarding the aircraft was almost a free-for-all. Onboard the B744 was a bit tired but everything worked and the seats were comfortable. The IFE was on a small screen but it was bright and clear enough to watch films on. The food was surprisingly good and the cabin crew were excellent, friendly and helpful as always. Overall would recommend BA, if only the flight was from T5.

GVA-LHR-EDI-LHR-GVA in economy or UK Domestic - all flights pretty much on time, despite poor weather and Friday evening peak periods. What stood out for me for all these flights was the excellent commentaries from the flight deck. In fact the Edinburgh-London flight was possibly the best I have ever heard in my many years of travelling - informative and funny. The BA First or Business Lounges (as an Emerald One World) also provided much needed food and drinks. Overall and excellent experience for a set of economy flights.

LHR-Cairo return 767. Outward flight full, cabin crew and service good, meal was edible. Return flight half full and on return entertainment system did not work throughout plane for the whole flight. Complaint forms were issued and apologies made. Breakfast was insipid allegedly egg omelette type creation. Crew again good. Both flights on time but planes were old and tired.

Heathrow to Cape Town return in Club World. BA43 on 20th March and BA42 on 26th March. BA handled 90 minute delay on return flight well, with announcements and hot food in lounge. New Cape Town lounge a massive improvement. Upper deck both ways - the quiet spacious cabin with wide aisles and 2-2 configuration makes a massive difference to the comparatively cramped 8-across lower deck. Seating comfortable and was able to sleep. Food of a good quality with balanced menu options, although quality noticeably better from Heathrow than from Cape Town. Staff on outbound flight did their job but no smiles, staff on return were more courteous and made more of an effort however I still remained underwhelmed by the service. Been a long time since BA refreshed their business class product and while it is comfortable, I was left wondering whether it may be nearing it's sell-by date compared to competitors. Verdict: a comfortable journey each way but lacks the spark you expect from the premium BA charge over competitors.

NCL-LHR-TLS. Mid-morning departure out of Newcastle. One person in front of us for bag drop, and barely any queue for security. Inbound aircraft had a bit of wait to get on to stand thanks to another aircraft's fuel leak onto the apron. Completely full flight being Easter week, but even given this boarding was swift and we left on time. Crew very friendly, and dished out drinks/bacon sandwiches. At Heathrow, we had to transfer from T5 to T1, and this was all pretty seamless by bus. T1 surprisingly airy, quiet and well laid out, the only niggle being that when heading to the gates you're often shut in while arriving passengers are allowed through - not great if running late! Again swift boarding of a packed ex-BMI aircraft. Some issues with seats meant a few disgruntled Club passengers were bumped down to Economy, but this was dealt with very professionally by another experienced crew member. Seats very comfortable with ample leg room. Left only 5 minutes late and landed into Toulouse on time. In the air, two rounds of drinks and a nice looking duck wrap, and service with a smile. Bags collected and in the car within 20 minutes of landing. Great flights overall and looking forward to return trip!

St. Louis to Paris, my first layover was in Miami. Upon arrival my 6 pm flight had been "delayed" to 6 am. No hotel rooms available so we slept in the airport. BA staff were extremely rude when dealing with the situation and acted as if we were a burden. Did not provide any kind of connection to Paris at my next layover in London. They said the London agents would take care of it. Consequently, I did not get a connecting flight which was indeed available. Another night stranded! Finally I was given a connecting flight to Paris but to an airport other than that originally assigned. Therefore my luggage was in no mans land. It took two days longer to reach my destination when my vacation was only for a week! No one was interested in helping with this situation. All agents were curt, unfriendly, unsympathetic, and unhelpful. It would be as a last resort only for me to travel this airline again.

LHR - Milan LIN, 17 March. I had a confirmed booking, paid full fare, but on checking in at the check in machine was provided with a notification to go to the desk. At the desk I was informed that in spite of having a confirmed booking, made 3 months in advance, there was no seat available. The service desk was helpful and rang to ask for a seat to be found. The end result was that I was given a middle seat at the rear of the plane, and had a very uncomfortable flight. I was harassed to put the one bag (small carry on bag) I had in the hold. The whole purpose of travelling light is to avoid the delays with picking up baggage. It would seem that the service was provided most grudgingly. I have flown on budget airlines in Australia, Asia, and Europe, and have had a better experience. British Airways, you should not sell a full fare service if you are not prepared to provide the service.

NBO-LHR-NBO. First time on BA. B777 both ways. World Traveller Plus is nice enough, but I found slightly different cabin standards on the 2 flights. IFE for example was an on-demand system on the NBO-LHR flight with a large screen but was not on the LHR-NBO flight and the screen was much smaller and the seat was different. The cabin crew on both flights were very good, attentive and friendly and the food was excellent, though they ran out of the chicken options on both flights before they got halfway down the cabin. We were delayed by over an hour out of NBO due to an aircraft weight issue, which was eventually resolved by off- loading some cargo. The Captain kept everybody informed throughout the delay with regular announcements from the flight deck. LHR-NBO was on time.

Heathrow to Vancouver on 20th Feb returning on 3rd March on a 10 day skiing holiday. We took a connecting flight from Manchester on a plane that was clearly furnished for business. To my disappointment we boarded our 747 and the transformation between both planes was very evident. We flew economy class and the seating area was cramped, the food was sub standard and the inflight system was sub standard and as old as the plane was which was dated. Staff were friendly, but the whole experience of flying with BA was dreadful and not what I remember all those years ago. If ever I fly long haul I will not be flying BA as it was a bad experience and I honestly feel you have gone backwards and your competitors offer a better service with modern stock.

LGW-RAK - have not used BA for some time due to poor service, baggage loss, etc, I was to be disappointed again. Delayed push back of 1.5 hrs. Cabin looking worn out and past its use by date. Headrests loose, one passenger having to be moved as seat belt missing! Male cabin crew untidy in appearance - a poor impression. After take off the ubiquitous 'Deli Box' handed out, fellow passengers reported contents, chicken wrap was frozen and stodgy. No coffee or tea run, just one trolley run of soft / alcohol. Cabin staff perfunctory in task not really engaging with passengers. Made up some time but arrived late. Return journey left on time, cabin crew better and more engaging but food as bad despite a tea/coffee run. Would not use by choice on quality or cost but timings were more convenient than other operators. BA really needs to up its product if it is to attract me back for regular use. No inflight entertainment, no issues on a short journey.

First time in BA First and overall a disappointment compared with the Emirates A380 offering we are used to. The seat was comfortable but with little privacy compared to Emirates virtual cabin. Only two items were better, the flight socks and pyjamas, both of which were very good quality. Service was patchy throughout the flight with seats being missed for parts of the dinner service and passengers having to ask for items. The food was excellent however. I could not say about breakfast because I didn't get any. I wasn't even asked if I wanted a tea or coffee! Cabin crew appeared to be keen to please but failed in the little things. Not such a little thing as completely forgetting a passenger. Fair do's I wasn't hungry or I would have asked but I should not have needed to. Flight arrived early and immigration was empty at T5 so we were processed quickly. Unfortunately the bags did not arrive until 45 minutes after we did at the baggage reclaim.

LGW-MLE return in March 2013, economy out and premier on the return, both ways we found the staff were inattentive and had to get up and fetch own drinks throughout the flight. On both trips we were last served and there was only one option for food, curry which I hate, on the return. Premium Economy only had 16 seats, on that return leg despite paying extra we hardly saw the crew. P-Econ is not worth an penny extra and I will not be flying BA in the future, only doing so as it offered a direct service, a lay-over somewhere else would be preferable in the future.

British Airways has a very good product in Economy, although slightly dated. The cabin crew were very professional and seem happy doing what they do. Flew LHR-IAD on their B763 aircraft and the return was JFK-LHR on a B744 aircraft. I will fly with them again, now that they are in the same alliance as Malaysia Airlines.

LHR-YYZ February. Booked WT+. Outbound flight full, but service generally good, though food etc no better than WT. Lunch served almost immediately reached a good altitude (12 noon departure). 777 in generally good shape, though noisy. WT+ seat quite spacious, with good legroom. Luggage appeared quite quickly at YYZ (but then that airport I've found to be always very good in that respect). Return flight fast check-in at YYZ. Printed BP, dropped off luggage, went through security then waited in comfy lounge with view out on to apron. Got upgraded while in lounge to CW, dinner in lounge at YYZ, with proper chef in attendance - a nice touch. Slept most of way back in full bed, so didn't use IFE. 777 as noisy as outbound flight (maybe even the same plane!). Breakfast so-so, served about 1 hr before landing. Both flights arrived on time, with LHR departure delayed about 30 mins because of a no-show whose bag had to be removed, but no headwinds meant we made up the time. All told, having travelled on BOAC/BA for over 45 years now, this trip was generally up to par.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page