British Airways Passenger Reviews and British Airways Customer Trip Reports   British Airways an official 4-Star Airline   Add your British Airways Review   British Airways official 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

PAGE 1 2 3 4 5 6 7 8 9 10

British Airways Customer review :  15 February 2010 by C O'Hanlon   (UK)

LGW-MCO-LGW. Family holiday with a large group including 4 infants. Outbound check-in was slow as BA had messed up the infant bookings and had to re-check everyone in our party and assign the correct seats - it took over an hour once we were at the desk. Boarding at LGW was good with priority boarding for families with small children. Flight smooth and uneventful. Cabin crew were very pleasant, setting up the bassinet for our infant and assisting with warming food. The food provided was average - chicken korma or beef stew an hour after take off then nothing for six hours until we were an hour from landing in MCO. Drinks offered with the meals but otherwise you have to ask at the galley. The return check-in at MCO was much better although boarding was a farce as no priority was offered to families and they loaded the plane from the front making us trawl through a busy plane with our infant to get to our seats. When we asked if we were allowed to board first we were told to sit down. Food terrible - beef with mashed potatoes or vegetable lasagne followed by a ham wrap 5 hours later for breakfast. Fortunately we had eaten at the airport. Overall BA are still better than most other carriers, however cut-backs are starting to become apparent even to non-regular fliers and there needs to be consistency from ground crew over boarding.

British Airways Customer review :  15 February 2010 by Miles Canne   (Spain)

MAD-LHR, LCY-MAD. Online check in without hitches and bag dropped off in a couple of minutes on both sectors. On time departures and early arrivals. Newish and well maintained A320 into Heathrow and brand new, spacious and comfortable Embraer out of City airport on return: wide seats and very generous leg oom. Outbound, lavish breakfast - by today's standards. By contrast, just a bag of nuts or a cereal bar on the return - 18.40 departure, but two drinks runs and very good quality wines. Faultless, bilingual cabin crew on both legs: friendly, polished and entertaining. Straight through passport control and baggage reclaim on arrival at Heathrow, but two hours from landing to taxi at Barajas T4 on return.

British Airways Customer review :  15 February 2010 by Jon Marshall   (UK)

KWI-MAN Club World. Check-in quick and efficient and soon in the lounge enjoying breakfast. Flight was pretty busy but staff very attentive. Came around with hot towels and bottles of water etc. Food an improvement on the usual fare. I do like the new seat and find it very comfortable. Onward connection was slightly delayed due to congested runway but more or less made up in the air. Overall excellent flights and excellent value.

British Airways Customer review :  13 February 2010 by D Orian   (France)

CDG-LHR-JFK Return. Check-in hectic due to weather conditions. As there were many passengers stranded at the airport, mostly leaving for the US check-in was rather disorganized. We had our luggage tagged and they were given back to us being told that they weren't sure that our JFK bound flight was going to depart. After 2 hours of waiting we were cleared to check-in (which was also delayed do to a mechanical problem with the conveyer). Short-haul flight was uneventful. Friendly FA. They seem to have downgraded their service (no more sandwiches just a seed and nuts mix). Connection at T5 at Heathrow was perfect. Flight to JFK full. Very cramped seats. Above average airline food. But cold FA in our section. RETURN: Very quick check-in. Efficient security staff. Again, T7 very small. Full flight. Average food (and no more water bottles anymore!). FA were cold except our rookie FA who was good. IFE ok both ways. Efficient connection. Short haul flight uneventful. Friendly FA.

British Airways Customer review :  12 February 2010 by Tim Waters   (UK)

Really not looking forward to trip (LHR to Hamburg) as BA reputation been kicked recently and Heathrow has been an unpleasant experience in the past. I got a pleasant surprise. Cheapest price on offer. All very efficient. Staff friendly and with sense of humour. Inflight food a bit lacking, but glass of wine decent quality. Plane seats comfy. Baggage was astonishing: At Hamburg I got my bag 2 mins after passing thru passport control in about 3 mins. I spent taxi ride bemoaning how rubbish we were in the UK by comparison. But at LHR, passport control took 1 min and my bag was already on the carousel as I came out - perhaps Terminal 5 is what they said it would be. I now feel guilty about rude things said about BA prior to the flight. perhaps we should all stop kicking them and be glad they're a lot better than most.

British Airways Customer review :  9 February 2010 by S Blair   (Luxembourg)

LHR-CAI on a very old 744. Plane had not been cleaned properly before departure. My window seat at the very back of Economy was reasonably comfortable and I had an empty seat beside me. Bring your own earphones! Cabin crew with that very BA attitude. The best thing about the flight was the food.

British Airways Customer review :  9 February 2010 by S Woodcock   (UK)

London to Las Vegas and back BA Club World. The first was the old style seats but the return the new type. Overall a very good experience, I much preferred the New Club product which I found more comfortable - Im over 6 foot but could still pretty much stretch right out. AVOD was good and staff were professional although not overly friendly or particularly attentive. Food was good. My only negatives about the experience were small things. In particular on the flight home, the cabin temperature was far too hot, there was no 'club kitchen' on either leg - do they just do this service on the 747's and not the 777's? Also the lounge at Las Vegas is very basic - only fruit or crisps to snack on, but overall I enjoyed the flights and I would book BA again.

British Airways Customer review :  8 February 2010 by S Dixon   (UK)

LHR-LAX, SFO-LHR - both sectors on 747-400s. A mixed review, good staff of BA, AVOD was great and the seat surprisingly comfortable (while looking a bit shabby). The downside was the quantity of food served (or lack thereof). Given that we were flying for 12 hours at a time we expected a meal after take off, some form of snack and another meal before landing - we got a meal 1 hour after take off (which was good), nothing for 9 hours, then a sandwich box, which consisted of the smallest sandwich I've ever seen, frozen carton of orange juice and some crackers. BA wasn't the cheapest carrier to for our journey but we decided to fly with them on the basis of the good experiences we've had in the past. However while the cabin staff remain the best in my opinion, the product is increasingly uncompetitive.

British Airways Customer review :  8 February 2010 by M Lucas   (UK)

Warsaw-London. Good crews, clean A319, basic product. Out of control hand luggage situation with no space left in the overhead lockers for anyone arriving later at the gate! Offered a sandwich and a tiny cup of coffee. Arrivals at T5 was quick.

British Airways Customer review :  4 February 2010 by John Cooke   (Canada)

YVR-LHR it really seems like standards are slipping, in a very noticeable way. There is a fear of booking with BA, and then getting stranded or having to deal with super long Customer Service queues to rebook on another airline. The food on BA is going downhill, and seems almost on par with US carriers now. Old dirty aircraft really should be changed and updated. The one redeeming grace about flying with BA, is avoiding Terminal 3 at LHR, which is a nightmare.

British Airways Customer review :  3 February 2010 by Paul Churchley   (UK)

LGW-MCO World Traveller Plus. WTP is a major step up from WT in that the extra seat space allows a long flight to be civilised and enjoyable instead of a squeeze and a trial. There really is no additional benefit to WTP though. You get a newspaper and a dedicated cabin but that is it. For everything else it is an economy service through and through. BA's B777 fleet is starting to look a little tired but this one was really not at all bad in WTP but the WT section was looking more so. I would fly BA WTP again but BA really have missed a great opportunity to add something special to the WTP experience - apart from the seat there is nothing special over and above the normal Economy service. The seat itself was good but the service no more than OK and for double the Economy price I would like to see more.

British Airways Customer review :  3 February 2010 by J Aberg   (Sweden)

CPH-LHR-CPT in economy. CPH-LHR was a good flight and uneventful. LHR-CPT, was decent, although my seating had changed. The hot breakfast before landing in Cape Town is a big plus in my view. CPT-LHR on a tatty Boeing 747 not a pleasant experience. Since I have a Gold card, I had secured a premium exit seat for me and my partner. However, the video screens were in need of maintenance, and the lighting did not work. For a 11,5 hour flight in the evening and during the night, it is a necessity to have a reading light! LHR-CPH went well despite a late incoming aircraft. In summary, the flights were good value for money, but standards are slipping at British Airways.

BRITISH AIRWAYS customer travel review :  3 February 2010 by M Barnes   (UK)

LHR-EZE-LHR Premium economy seats significantly larger than economy. Better headphones. Served food and drinks first. All flights on time. All staff pleasant and helpful. Usual problems with AVOD. Planes adequately clean.