BRITISH AIRWAYS   Passenger Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  6 October 2009 by C Gotsch   (UK)

IST-LHR Club Europe. On-line check in: travelling as a couple, there was no choice of seats if we wanted to sit together, although I checked within 10 mins of online check-in opening. Had to accept pre-allocated seats in a windowless row (row 14 on B767). My head rest could not be fixed to any position, kept slipping down so I had to have a cushion in my neck to keep headrest up. Credit to FA who tried to be helpful and served us champagne prior to take-off. Seats on windowside in business class are no wider than in economy, food is only slightly better and better presented. Not sure it's worth paying the premium, especially when taking into account the poor standard of BA's lounge at IST which is just one big waiting room with limited choice of snacks & drink and no toilets. On arrival at T5, usual wait for luggage but at least we didn't have to walk to one end of the baggage claim hall just in order to walk all the way back to the exit.

BRITISH AIRWAYS customer review :  6 October 2009 by Sue Parker   (UK)

YVR-LHR Business Class. As we boarded the plane we asked the crew if the IFE was working, since it was not at all on the outward leg and in July/August when we flew BA Business Class to Sydney (20 hours with no entertainment is not funny). The crew asked us if 'we knew something that they did not'. Needless to say it did not work. Coupled with particularly poor food on that leg and choices such as they were rapidly running out (food and wine), our loyalty to BA, (Silver Exec Club), is getting very stretched. The final straw for us is the charge for seating, particularly in business class, and we shall now move to other carriers for choice. We feel sorry for the cabin staff who have to put up with constant complaints from premium customers and who try to deal with them when it is patently not their fault.

BRITISH AIRWAYS customer review :  6 October 2009 by A Parker   (UK)

LCY-EDI return. New Embraer 170 flight out at 0700. A different experience than flying the older RJ85's. We were served a nice cooked breakfast and plane is a delight with a 2-2 configuration and plenty of room. The return on an RJ85 was fully booked and very cramped, the meal consisted of a choice of nuts or a fruit bar. Not very good for a £280 ticket.

BRITISH AIRWAYS customer review :  5 October 2009 by D Kiser   (USA)

Paid to upgrade to a fully flexible ticket on the return so I could accommodate changing circumstances. At the airport they explained I could pay one of two rates. One would give me partial flexibility at which additional charges may apply and the other would give me complete flexibility. I could change at anytime at no further charges if I paid the 125 GBP premium at that time. I paid the additional premium to have fully flexible, and guess what - you have to fight and argue about it each time you want to change. In effect, they took the 125 GBP premium for the fully flexible ticket and gave me the partially flexible, attempting to charge me the 125 GBP fee at each change. The excuse "I wasn't there sir to hear the conversation, so I can't comment, but in any case you must pay more". In short, I recommend you get them to write and sign a statement of what they promise when they take your money so you have total proof of what was said when you pay the fees.

BRITISH AIRWAYS customer review :  30 September 2009 by Martyn Davies   (UK)

Manchester to Dubai Club Class. Flights on time but limited space on domestic leg to LHR and new (poor) catering. Fast transit at LHR. Club class to Dubai, average service, uninspired menu - why are you issued with blankets and headsets before take off and then told to stow them. It would be more sensible to hand them out after take off. Return, B777 very poor entertainment selection, and "raid the larder" has been raided by BA in cost savings. Connections centre at LHR a nightmare, very long delays at security even with fast track. Problem accessing club lounge as the flight to Manchester is one class. If I was finishing my journey at LHR I could use the arrivals lounge but as I was continuing to Manchester, apparently the Club status expires on arrival at LHR. It seems that British Airways are determined to force premium passengers onto other carriers with such strange policies.

BRITISH AIRWAYS customer review :  29 September 2009 by Clive Drake   (UK)

BA First Class seating product - it just gets more tired and no sign on the horizon of the new 1st seat. Food out/back was OK - choices seem to get smaller. Good to see a decent Champagne for a change in a Bollinger 2000. FAs great as usual, friendly and fun. All very routine and very unexceptional.

BRITISH AIRWAYS customer review :  29 September 2009 by David Holden   (UK)

LGW-CTA-LGW. LGW staff have no interest in passengers and see them as a chore rather than someone to interact with and serve. BA were of a higher standard than normal once boarded. Meal and drinks were above average and everyone in the cabin got their first choice meal. On time out and 1 hour delay return due to "technical" issue that happened on the ground in Catania. Why can the crew not tell us the real reason and not hide behind "technical" as if we are too stupid to understand. Overall, for the price, BA remain head and shoulders above the competition. I urge them not to lower their standards and devalue the brand.

BRITISH AIRWAYS customer review :  28 September 2009 by Jonathan Granato   (USA)

I have been loyal to BA with my Executive Club miles but BA starting to chargeto select seats is really too much. Nickeling & diming Premium passengers is something I will not tolerate. Add to this that using miles + $ to upgrade to Club Europe now costs more than the actual ticket! Little chippings away at the inflight service now tell me BA is concerned with profit only. BA, you're not the only game around and you've potentially lost a Premium customer.

BRITISH AIRWAYS customer review :  28 September 2009 by John Glasspool   (UK)

SZG-LGW. A lunchtime flight but no lunch- not even a roll. BA are now just like any other budget airline, so as far as I am concerned. I know they are in financial trouble, but penny- pinching like this will not help them.

BRITISH AIRWAYS customer review :  28 September 2009 by W Longmuir   (UK)

LHR-Mauritius return. Old club seats and no AVOD both ways, considering the return leg is a 12 hour daylight flight one cycle of films is terrible. On return leg they ran out of champagne after first meal service and white wine during 2nd meal service. Food was terrible out of Mauritius. Crew excellent and considering their now limited resources did very well. It appears BA no longer replace the bars for return flights. Strikes me that BA don't appreciate Business Class customers - happy to take your money and give you the bare minimum.

BRITISH AIRWAYS customer review :  28 September 2009 by Sylvia Goddard   (UK)

London Heathrow to Zurich return using airmiles for the trip. Very good service, food and overall product. Middle seat kept free in business class. Attentive cabin crew. Good announcements and even arrived early back to LHR. The only thing missing was the pre take off drink but otherwise very good and usual BA standard I have always found.

BRITISH AIRWAYS customer review :  26 September 2009 by T Hill   (USA)

New York to Paris with a one hour layover at Heathrow. At Heathrow arrivals and departures have been split up so there is no way to simply change gates and wait for your connection without walking through what seemed like five miles of corridors (no conveyors), going unnecessarily a second time through security (with long lines), and racing to catch your connection if the time is short. All this seems aimed at forcing you to spend time in the shopping mall that substitutes for a waiting area. On top of this, the plane was filthy (old food in the tray holders), they didn't turn the heat down at all through the early morning hours. Although the crew and staff were quite nice, it is quite sad to see just how low the British will stoop to make an extra buck. This was at one time a great airline, but no more.

BRITISH AIRWAYS customer review :  26 September 2009 by Richard Brown   (Malta)

LGW-Malta. Great flight, superb crew and early arrival into Malta, but cuts are beginning to show even in Business Class. No hot towels, but worse still no nuts with the drinks. This is just cheap and will only serve to annoy the passengers on whom BA needs most. I did check with the flight crew who confirmed this was now policy on short haul. BA are also wasting an opportunity in short haul Economy whereby if there was any form of business acumen, they would offer a high quality range of food products (such as M & S) for customers to purchase onboard. This would be better than simply a biscuit and indeed could even pay for the business class nuts! BA stops flying this route at the end of October on the basis that it is not profitable. This will mean no Oneworld carriers apart from the odd Finnair flight will come to Malta and is more the pity, as most of the BA flights that I have been on have been reasonably full. There is no crew stop over in Malta and a very small ground staff to support the operation here, which leads one to question why this route does not apparently pay.

BRITISH AIRWAYS customer review :  26 September 2009 by H Smythe   (UK)

London Heathrow to Bangkok - a dreadful flight! As we reached altitude the plane began to get hotter and hotter. Several of the passengers were complaining to the crew, but it seemed the climate control was faulty. I decided to remove my jacket and just sit in my shirt sleeves. The overhead air vent was no use whatsoever. Drinks and meals served and they were adequate, but at this stage the crew were becoming tired of the complaints about the high cabin temperature. I tried to sleep but couldn't due to the minimal seat pitch (31 inches). The headset radio was faulty so I could only listen to one channel of sound. Due to the high cabin temperature there was a constant queue for water at the galley. When I arrived in Bangkok I was dehydrated and agitated.

BRITISH AIRWAYS customer review :  26 September 2009 by John Oram   (UK)

YVR-LHR. It helps that YVR is a lovely airport. BA Galleries lounge is a haven with expansive views. I can't really imagine how it can be sustained for two flights a day but the staff were charming and facilities and food fine. The cabin crew were friendly and vigorous and handled an inebriated passenger with a light touch. The food this time was rather dull. Early arrival at LHR led to the speedy passage through T5 described elsewhere.

BRITISH AIRWAYS customer review :  26 September 2009 by M Lucas   (UK)

LHR-Rome-LHR. Easy check-in, followed by T5 security agent shouting at passengers. Out to Rome on a 767 which looked ready for retirement. Very dirty plane and not a good image for BA. Great crew but a pointless offering of a dry egg bap for breakfast and a minimal drink service for this 2hour 25mins early flight. Return on an A320, which was quite new. Good crew and a choice of sandwich and plenty of drinks for the 6pm flight from Italy.