British Airways Passenger Reviews and British Airways Customer Trip Reports

Flew London T5 to Zurich in Club Europe using miles. Check in was excellent as always, booked seats at booking £25 each, lounge in T5 is superb and is probably the only difference with economy for your money. Seats on board have poor legroom, the way BA squash the middle seat is a joke it should be two wider seats each side. Boarding was a farce, none of the special l treatment that is promised on the website and shoved on to the over crowded buses and then queued in the rain to board via a staircase. Flight delayed 1 hour, 3 different reasons were given for the delay. Food on board was a bowl of fruit going and sushi on the return? Everyone in club sent it back untouched. On a flight in club to Cyprus in November we had the same service. British Airways have the smartest most professional staff in the Industry shame the aircraft offer such poor interiors, our flight to Cyprus (4 hours) had no entertainment and was a 25 year old 767.

Heathrow - Aberdeen. BA Galleries lounge in terminal 5 very busy. Staff attentive but catering appeared more lax than on previous occasions - milk had to be requested and it took a long time for food to be replenished. A number of tables had piles of plates sitting on them. Good selection of newspapers and magazines. Priority boarding available but priority line seemed to move more slowly than non priority line. Cabin crew friendly, mid morning drinks offered and staff seemed happy to serve two or more drinks even though this was a short domestic flight. Aircraft interior appeared clean but rough around the edges - seat covers torn and carpets were frayed around the edges. I would recommend BA but the price has to be right.

Heathrow T5 - Buenos Aires return, premium economy. Best airline on this route (the only direct one and better than the options via Madrid or Paris). Service, food, inflight comfort, entertainment all ok. T5 excellent and mobile app with boarding card very useful. Seat in world traveller plus a step up from economy and well worth it for only GBP100 or so on a flight that costs GBP800 or more. I would say all round BA is the best of a bad bunch in terms of European carriers but not at the races compared to its Asian competitors or LAN in Latin America in terms of product consistency, cabin crew or newness of planes.

LHR-ALA-LHR. A little disappointing, mainly based upon the discomfort of travelling in an ageing 767 with its poor quality entertainment system (small screen which made it next to impossible to watch any of the selection of films on offer) and the hilariously poor standard of the "business lounge" in Almaty airport which was dirty, had no internet access, magazines, shower or indeed any facilities other than bar which was not actually free and was staffed by an insolent and monosyllabic waitress.

We booked our tickets from Atlanta to Scotland 2 months ago. After I booked the tickets, I called to ask about reserving seats and was informed that if we wanted seats with legroom, it would cost $75 per ticket. We tried checking in online but were refused because my son and husband have the same first name but a different second name. We checked in but were not told that the flight was leaving 30 minutes late which turned into 45 minutes late. We were not told anything at the gate. No announcements, nothing. After paying an extra $75 per seat, we were asked not to recline our seats because they were intruding on the passengers behind. We missed our connecting flight in London and were rescheduled. No one informed us there that the flight was 30 minutes delayed. We arrived 2 hours past our original time in Edinburgh. On the return flight, we were packed like sardines and the flight attendant proceeded to allow passengers to drink themselves into oblivion. The bathrooms were disgusting. I will never fly BA again!

Heathrow to Lisbon from T3. Full flight O/B with bussing to the plane. Boarding took longer due to steps only at the front and ridiculous sized bags plus the 2 bag cabin allowance resulting in an hour late departing. Onboard service was ok with a BLT wrap and drink. Second drink provided on request. No beer offered - only lager. Returning 3 days later, I upgraded for £79 to business class at check in. Again, the plane was late. Priority boarding was chaotic with the bus undoing any priority gained. A couple of PAs made no difference with the inevitable off loading of bags into the hold also being slow when labels had to be found. As a result of this, we lost the slot. When we did push back, we stopped and returned to the stand as HQ had decided the plane was too heavy to take off. Service for 7 rows of business was painfully slow. No drinks run before dinner (unsure if this is BA policy) with Chicken or a prawn salad offered. The drinks trolley was delayed by the slow progress of the meal cart so I got my drink 10 mins after the meal. One tea and coffee run only, and no second bar run. Possibly the worst and laziest service from the crew I've had in club in BA ever. If you're going to offer a business class service in Europe - at least specify a decent offering and ensure the crew deliver. Both ways - an ex BMI aircraft with no IFE or flight information. Overall poor.

Travelled on same flight as Graham Owen below on 15 April, BA16, but from Sydney to LHR. Offered a Daily Mail at the start of the journey dated 12 April. Toilet arrangements ridiculous, 5 metres from toilet but not able to use as they were for Business Class, so had to walk to the back of the B777 through economy. A few cabin crew friendly, but certainly not the norm. Drinks service appalling, a couple of half glasses of lukewarm water in 13 hours. Let's face it, BA need a kick up the backside. Our Qantas flight from LHR to Sydney a few weeks earlier a much different experience.

Using miles, O/W in the new First from London to San Francisco. Check in and security was a breeze. The First lounge is nicely done with different spaces. The only let down was the dining area with poor service and badly cooked food. Don't eat here if you're in a rush. Onboard, excellent greeting from the crew - 2 pursers looked after us with a personal intro from the CSD. Excellent food and choices with immaculate service. As a couple, we took the centre seats with service perfectly timed so we ate each course at the same time. Some superb customer service for us and others including cleaning trousers and drying out a laptop after a coffee spill. This is BA First at it's best with the staff making the difference. Returning from Vancouver in the new First cabin was also excellent with mixed fleet operating the plane. The crew who looked after us were initially nervous but again excellent with synchronised service and addressed by name. Food was again very good. I'm unconvinced by some of the wine choices. I'm really torn about mixed fleet crew. They are clearly a lot younger and lack some of the experience, finesse and personal service of the long haul crew. However, they made up for it with enthusiasm and high levels of service. I expected something less professional but was pleasantly surprised.

Rome Fiumicino to London Gatwick. Aircraft was a new Airbus 319 rather than the usual old Boeing 737 they use on that route, so that was a bonus. Flight was on time, good landing despite horrible weather condition at LGW with wind and rain (after a week of sunshine in Rome). Good comfortable seats in economy with plenty of space . Cabin crew was ok but not that great. Food was a very cold wrap with drinks served 30 minutes later, I prefer the Easyjet option here even if I have to pay. Overall a good flight.

IST-LHR. Boarding at IST was a mess, no priority boarding for Silver/Gold Customers just general boarding for all passengers even though there was a Fast Track Lane set up & passengers waiting inline to board. The flight was delayed by 2 hours on a 767 due to technical issues but a very old & dirty looking aircraft. Meal service was appalling - only one choice of a hot meal which was Chicken Curry. Do BA realize that not all people like Curry! No alternative of any other type of food for a 4 hour flight. There should always be an alternative if meal like curry are to be provided. The response from the crew was I should have ordered a special meal if I did not like curry? Hello - as we do not know what the meal service is prior to a flight how would I know to order a special meal! I am sure BA would not want to have a deluge of special meal requests  for people who do not like certain types of food or meal this is just appalling service from BA of which I  expect better from. No wonder other airlines are marching ahead of BA with regard to on board services. BA Management if you read these items you need to improve your cabin services & not just make cuts all the time.

RUH-SFO via LHR. Everything was great except the entertainment system. I had an issue with the food on the RUH-LHR flight, there was no dinner even though it is a night flight. Snacks available at the self service bar which was nice, but not enough choice.

LGW-RAK-LGW. Euro Traveller. This is one of the longest 'short haul' routes and I was disappointed with the product. It is less than would be provided from LHR on a trip of the same flight time and a distinction between the service at LGW and LHR is not made anywhere on website etc. Despite both journeys being over a main meal time (flight out leaves at 1pm, flight back leaves at 5pm and arrives after 9pm), all that was given was a sandwich pack, of a wrap, pudding and piece of cheese. A hot, tray meal would be more appropriate. Only one drinks round and no entertainment. On time both ways. Crew went though the motions - nothing else.

Travelled to Istanbul return with British Airways. Both flights on time. Crew pleasant, food good both ways. Selection of newspapers. Inflight entertainment good especially as only a 3 hour 40 minute trip. Very professional. Would highly recommend.

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