|
|
|
BRITISH AIRWAYS Customer Reviews and Customer Trip Reports
|
|
|
|
|
BRITISH AIRWAYS customer review : 26 October 2009 by Sylvia Goddard (UK)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Business class London Heathrow to Zurich day return and London Gatwick to Malaga return on
holiday. Both on A319 and using airmiles and/or part cash. Good service and nice food but
the cutbacks are showing as no pre take off drink, newspapers or hot towels. I am mindful of
the new seat allocating policy and am not sure that my loyalty to them will be maintained
because of this. Seems a bridge too far for me.
BRITISH AIRWAYS customer review : 23 October 2009 by K Pellberg (Sweden)
| |
Trip Rating : 5/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Stockholm to New York through London in Business class. Short haul flights ok with nice crew.
Somewhat surly purser to EWR. Dinner ok but afternoon tea with cheap presentation. Return from
JFK, one of the female FA´s was rude and disappeared early. Almost no service at all due to
"sleeper-service". Not impressed.
BRITISH AIRWAYS customer review : 23 October 2009 by Christine Johnson (UK)
| |
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Gatwick to Paphos. Choice of menu and drinks on board. Food was pretty good on both legs.
Terraces lounge is excellent and the business class lounge at Paphos is not bad. We booked
the tickets 6 months in advance and found the business class fare to be cheaper than economy
class with some airlines (by the time you add all the hidden extras onto their initial costs).
BRITISH AIRWAYS customer review : 22 October 2009 by T Barnette (UK)
| |
Trip Rating : 4/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
LHR to Sao Paulo Business Class. Shabby 747 showing its age. Food horrible. Amenity kit a joke
it's obvious that BA are trying to cut costs. BA is falling behind other airlines and not
really worth business class - which on BA is starting to feel not much better than economy.
BRITISH AIRWAYS customer review : 22 October 2009 by Roger Leung (Hong Kong)
| |
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
HKG-LHR-HKG. The Online Check In facility makes the airport check in much more convenient. It
was into the airport, bag drop, departure lounge. Check In was smooth at both ends. Impressed
with T5, efficient and plenty of places to do last minute shopping. The new AVOD is very good
with much variety and choice. Its as good as what the competition can offer. Seat pitch and
width is fair and thought width is slightly better than Virgin. Service was good throughout
both flights.
BRITISH AIRWAYS customer review : 20 October 2009 by Andrew Powell (UK)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
MAN-LHR-NRT return. Firstly the domestic flight, I would choose BA over BMI but BA is
expensive. However due to friend working for BA they got us a reasonable price on BA.
LHR-NRT B747-400 with AVOD and was clean. Seat width no better than its rivals and the
inflight service was ok. However I have gluten free and the food for me was excellent.
AVOD worked well, the downside was the headphone jack was loose and not great because as soon
as you knocked it the head phones came out. FA's kept out the way to allow you to sleep and
were on hand when needed. Overall the flight was OK but if I had not had the cheap tickets AF
were getting my business.
BRITISH AIRWAYS customer review : 20 October 2009 by R Potts (UK)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
LHR T5 to MUC and return. Outbound A319, return on A320. The latter plane seemed to have a
much smaller seat. Journey of 2 hrs qualifies for the new "nuts / biscuit" and a drink service
- remember the old days on bucket shop airlines. However, outward good with polite cabin crew.
Return flight good but a narrower seat Arrived 10 mins early then because we were "docked" at
a domestic quay we needed steps- they never turned up so an early arrival turned into a 15
minute late disembarkation. I have flown BA now for over 10 years and am an Exec Club member -
Willie Walsh just does not get it. Incidentally the flight was 75% full both ways. Once I have
used my BA miles up I am afraid I may well be off to another airline if things do not improve.
Who wants to see BA as another Aer Lingus ?
BRITISH AIRWAYS customer review : 20 October 2009 by Iain Ponton (UK)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
EDI-LHR-SFO. Edinburgh flight painless. Heathrow T5 worked fine. SFO flight was perfectly
fine. Managed to bag row 51. As the 747 tapers at the back, the 3 seats are replaced by 2,
meaning that the window seat has bags of room. Great for couples. The only two problems really
are that: 1. More people passing you because the loos are 3 rows behind you & 2. Because the
tail of the plane is almost above you, you feel a bit more lateral movement when flying
through weather. Food was fine, AVOD was pretty good. Wine offered with the first meal, but
available throughout whole flight. Crew seemed pleasant. I would fly BA more often if there
was just a wee bit more in Y. I'm 6'3, it's still a bit of a squeeze.
BRITISH AIRWAYS customer review : 20 October 2009 by E Hudson (UK)
| |
Trip Rating : 3/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
Heathrow to Cape Town in September and had to sit around for 3 hours waiting for check in to
open. Previously we have gone to bag drop and then for a meal. Not impressed by T5! Our
return flight from Dar es Salaam took nine hours and the flight crew were invisible for seven
of these hours. Breakfast was a nondescript fritata and meal just before landing was a hard
beef sandwich and solid muffin. A hot drink would have been appreciated during the long
flight. Selection from the bar arrived just before landing and I think the crew were so
embarrassed they gave everyone doubles. We booked flights well in advance and were shocked to
see the price drop by £200pp shortly after booking. We have vowed never to travel BA again
and certainly will be giving T5 a miss.
BRITISH AIRWAYS customer review : 20 October 2009 by Steve Fraser (Cyprus)
| |
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
ABZ-LHR and LHR-LCA. Aberdeen to Heathrow very pleasant with early arrival. Cabin crew first
class getting 3 drinks and snacks for a journey lasting little over an hour. Heathrow to
Larnaca next day, flight taking just short of 4 hours. Meal fantastic, cabin crew superb, the
difference between BA and my flight to UK on Cyprus Airways is unbelievable.
BRITISH AIRWAYS customer review : 20 October 2009 by Colin Renfrew (UK)
| |
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Premium Economy |
LHR-PEK-LHR, over a weekend trip to Beijing. Check in both ends was a breeze. Food was very
good on both flights. Luggage pick up fast, and cabin crew professional and helpful. I was
expecting to experience more cost cutting as described in other reviews, but was pleasantly
surprised. The only minor quibble would be on the choice of AVOD.Not very exciting, but at
least the system worked on both flights. World Traveller Plus is worth the extra, especially
if you can secure a window or aisle seat, as it is two abreast.
BRITISH AIRWAYS customer review : 19 October 2009 by A Gebhart (USA)
| |
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | First |
IAD-LHR-JNB return. Overall excellent service. FA's great, food and meal service fine.
Actually managed to sleep LHR-JNB and return, which I have never before succeeded in doing.
Major complaints include several first class seats that would not recline and numerous
overhead reading lights that did not work. BA's first class needs to be updated. Very
frustrating that 3 of four flights through LHR required busses, although new T5 overall quite
impressive, especially the Concorde Room. This is the first time I have flown BA at all in
the past 4 years, and would use them again, particularly if they upgrade their first class cabin.
BRITISH AIRWAYS customer review : 19 October 2009 by A Mitchell (UK)
| |
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Business |
Gatwick to Pahos return Club Europe. A319 which unlike the 767 service to Larnaca has no IFE
(disappointing for 4 hour+ flight). Very good cabin service both ways despite a full cabin.
Revised Club seating layout much better than previous offering. Food was good and lounge at
Paphos was a pleasure to spend an hour or so in.
BRITISH AIRWAYS customer review : 19 October 2009 by James Crichton (UK)
| |
Trip Rating : 0/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
EDI-LHR. At check in we were charged an additional 25 pounds for being over the weight
allowance, quite perplexed by this because we have flown BA many times and we usually only
carry one suitcase and they combine our allowance, but not anymore, bad start to the "flight
experience", we were also surprised that we couldnt check in more than 2 hours early, unlike
the BMI desks. When they did open the desks it was like a cattle market, something that could
have been avoided by letting people check in on arrival. The flight itself was late arriving
by some 20 minutes due to weather problems somewhere. The aircraft was clean and tidy but
aircraft decor told us it was an older plane. Fortunately we booked before they start charging
to sit together. If BA keep this up, they will become a budget carrier and start to alienate
there loyal customers, like us, who will now use BMI to London and other airlines for long
haul. We've already decided to fly Air Canada in March rather than BA due to our check in
experiences at Edinburgh.
|
PAGE:
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 | |
|
If you experience any problems submitting comments on the above link, please use our general Feedback Page |
|
|
|