BRITISH AIRWAYS   Customer Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  26 October 2009 by Sylvia Goddard   (UK)

Business class London Heathrow to Zurich day return and London Gatwick to Malaga return on holiday. Both on A319 and using airmiles and/or part cash. Good service and nice food but the cutbacks are showing as no pre take off drink, newspapers or hot towels. I am mindful of the new seat allocating policy and am not sure that my loyalty to them will be maintained because of this. Seems a bridge too far for me.

BRITISH AIRWAYS customer review :  23 October 2009 by K Pellberg   (Sweden)

Stockholm to New York through London in Business class. Short haul flights ok with nice crew. Somewhat surly purser to EWR. Dinner ok but afternoon tea with cheap presentation. Return from JFK, one of the female FA´s was rude and disappeared early. Almost no service at all due to "sleeper-service". Not impressed.

BRITISH AIRWAYS customer review :  23 October 2009 by Christine Johnson   (UK)

Gatwick to Paphos. Choice of menu and drinks on board. Food was pretty good on both legs. Terraces lounge is excellent and the business class lounge at Paphos is not bad. We booked the tickets 6 months in advance and found the business class fare to be cheaper than economy class with some airlines (by the time you add all the hidden extras onto their initial costs).

BRITISH AIRWAYS customer review :  22 October 2009 by T Barnette   (UK)

LHR to Sao Paulo Business Class. Shabby 747 showing its age. Food horrible. Amenity kit a joke it's obvious that BA are trying to cut costs. BA is falling behind other airlines and not really worth business class - which on BA is starting to feel not much better than economy.

BRITISH AIRWAYS customer review :  22 October 2009 by Roger Leung   (Hong Kong)

HKG-LHR-HKG. The Online Check In facility makes the airport check in much more convenient. It was into the airport, bag drop, departure lounge. Check In was smooth at both ends. Impressed with T5, efficient and plenty of places to do last minute shopping. The new AVOD is very good with much variety and choice. Its as good as what the competition can offer. Seat pitch and width is fair and thought width is slightly better than Virgin. Service was good throughout both flights.

BRITISH AIRWAYS customer review :  20 October 2009 by Andrew Powell   (UK)

MAN-LHR-NRT return. Firstly the domestic flight, I would choose BA over BMI but BA is expensive. However due to friend working for BA they got us a reasonable price on BA. LHR-NRT B747-400 with AVOD and was clean. Seat width no better than its rivals and the inflight service was ok. However I have gluten free and the food for me was excellent. AVOD worked well, the downside was the headphone jack was loose and not great because as soon as you knocked it the head phones came out. FA's kept out the way to allow you to sleep and were on hand when needed. Overall the flight was OK but if I had not had the cheap tickets AF were getting my business.

BRITISH AIRWAYS customer review :  20 October 2009 by R Potts   (UK)

LHR T5 to MUC and return. Outbound A319, return on A320. The latter plane seemed to have a much smaller seat. Journey of 2 hrs qualifies for the new "nuts / biscuit" and a drink service - remember the old days on bucket shop airlines. However, outward good with polite cabin crew. Return flight good but a narrower seat Arrived 10 mins early then because we were "docked" at a domestic quay we needed steps- they never turned up so an early arrival turned into a 15 minute late disembarkation. I have flown BA now for over 10 years and am an Exec Club member - Willie Walsh just does not get it. Incidentally the flight was 75% full both ways. Once I have used my BA miles up I am afraid I may well be off to another airline if things do not improve. Who wants to see BA as another Aer Lingus ?

BRITISH AIRWAYS customer review :  20 October 2009 by Iain Ponton   (UK)

EDI-LHR-SFO. Edinburgh flight painless. Heathrow T5 worked fine. SFO flight was perfectly fine. Managed to bag row 51. As the 747 tapers at the back, the 3 seats are replaced by 2, meaning that the window seat has bags of room. Great for couples. The only two problems really are that: 1. More people passing you because the loos are 3 rows behind you & 2. Because the tail of the plane is almost above you, you feel a bit more lateral movement when flying through weather. Food was fine, AVOD was pretty good. Wine offered with the first meal, but available throughout whole flight. Crew seemed pleasant. I would fly BA more often if there was just a wee bit more in Y. I'm 6'3, it's still a bit of a squeeze.

BRITISH AIRWAYS customer review :  20 October 2009 by E Hudson   (UK)

Heathrow to Cape Town in September and had to sit around for 3 hours waiting for check in to open. Previously we have gone to bag drop and then for a meal. Not impressed by T5! Our return flight from Dar es Salaam took nine hours and the flight crew were invisible for seven of these hours. Breakfast was a nondescript fritata and meal just before landing was a hard beef sandwich and solid muffin. A hot drink would have been appreciated during the long flight. Selection from the bar arrived just before landing and I think the crew were so embarrassed they gave everyone doubles. We booked flights well in advance and were shocked to see the price drop by £200pp shortly after booking. We have vowed never to travel BA again and certainly will be giving T5 a miss.

BRITISH AIRWAYS customer review :  20 October 2009 by Steve Fraser   (Cyprus)

ABZ-LHR and LHR-LCA. Aberdeen to Heathrow very pleasant with early arrival. Cabin crew first class getting 3 drinks and snacks for a journey lasting little over an hour. Heathrow to Larnaca next day, flight taking just short of 4 hours. Meal fantastic, cabin crew superb, the difference between BA and my flight to UK on Cyprus Airways is unbelievable.

BRITISH AIRWAYS customer review :  20 October 2009 by Colin Renfrew   (UK)

LHR-PEK-LHR, over a weekend trip to Beijing. Check in both ends was a breeze. Food was very good on both flights. Luggage pick up fast, and cabin crew professional and helpful. I was expecting to experience more cost cutting as described in other reviews, but was pleasantly surprised. The only minor quibble would be on the choice of AVOD.Not very exciting, but at least the system worked on both flights. World Traveller Plus is worth the extra, especially if you can secure a window or aisle seat, as it is two abreast.

BRITISH AIRWAYS customer review :  19 October 2009 by A Gebhart   (USA)

IAD-LHR-JNB return. Overall excellent service. FA's great, food and meal service fine. Actually managed to sleep LHR-JNB and return, which I have never before succeeded in doing. Major complaints include several first class seats that would not recline and numerous overhead reading lights that did not work. BA's first class needs to be updated. Very frustrating that 3 of four flights through LHR required busses, although new T5 overall quite impressive, especially the Concorde Room. This is the first time I have flown BA at all in the past 4 years, and would use them again, particularly if they upgrade their first class cabin.

BRITISH AIRWAYS customer review :  19 October 2009 by A Mitchell   (UK)

Gatwick to Pahos return Club Europe. A319 which unlike the 767 service to Larnaca has no IFE (disappointing for 4 hour+ flight). Very good cabin service both ways despite a full cabin. Revised Club seating layout much better than previous offering. Food was good and lounge at Paphos was a pleasure to spend an hour or so in.

BRITISH AIRWAYS customer review :  19 October 2009 by James Crichton   (UK)

EDI-LHR. At check in we were charged an additional 25 pounds for being over the weight allowance, quite perplexed by this because we have flown BA many times and we usually only carry one suitcase and they combine our allowance, but not anymore, bad start to the "flight experience", we were also surprised that we couldnt check in more than 2 hours early, unlike the BMI desks. When they did open the desks it was like a cattle market, something that could have been avoided by letting people check in on arrival. The flight itself was late arriving by some 20 minutes due to weather problems somewhere. The aircraft was clean and tidy but aircraft decor told us it was an older plane. Fortunately we booked before they start charging to sit together. If BA keep this up, they will become a budget carrier and start to alienate there loyal customers, like us, who will now use BMI to London and other airlines for long haul. We've already decided to fly Air Canada in March rather than BA due to our check in experiences at Edinburgh.