BRITISH AIRWAYS   Customer Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  5 November 2009 by S Paice   (UK)

LHR-VIE-LHR. Terminal 3 at Heathrow is terrible, with huge security queues and a bus to the plane, but once on board the outbound flight was ok. FAs a bit reluctant to appear through the cabin so no second drink. Return leg delayed for about an hour due to air traffic control problems, but informed at check in and onboard the captain came out to explain what was going on. The captain said it would be 45 minutes before we took off, so crew did a drinks run once everyone was seated. Much better cabin service on this leg, FAs seemed more interested. Even with the cutbacks, better and cheaper than a lot of the budget airlines on short haul.

BRITISH AIRWAYS customer review :  5 November 2009 by P Caunter   (Thailand)

Flew Club Europe GVA to LHR and was shocked at the way the crew treated passengers. It was only a short flight and refreshments were served but you felt uncomfortable as it was rushed and you got the you are bothering me look. A young child in the row behind wanted to go to the toilet but the attendant refused to move her cart and told him to wait this caused the child to cry for several minutes until she had finished serving.

BRITISH AIRWAYS customer review :  3 November 2009 by F Zanon   (Italy)

LGW-BLQ Euro Traveller. Efficient check-in online, I collected the boarding pass at BA self desk in LHR, no queue at all, deep security control to hand luggage, but it was enough to arrive at the airport only 1 hr before take off. Cabin crew fine but served awful snacks, and no meal. Euro 85, 23kg luggage allowance.

BRITISH AIRWAYS customer review :  3 November 2009 by Michael Crookes   (UK)

Manchester-Heathrow-Boston return. Flights on time both ways, an old B777. Seats narrow, leg room okay as long as person in front did not recline. Inflight entertainment average, small screen and not AVOD but it worked. Choice of twelve channels, newish films ie. star trek. The food was good, ran out of beef on the way out but chicken was tasty both choices good on return flight. Drinks, both soft and alcoholic, good enough. Staff pleasant. All flights full. Toilets all worked, were clean and had soap and towels. I looked in at Premium Economy which did not seem worth the extra cost, unless you got a good deal.

BRITISH AIRWAYS customer review :  3 November 2009 by Bill Atkins   (USA)

PHL-LHR-MAN Excellent seasoned crew who handled problems - seat and AVOD not functioning correctly- efficiently and with humour. Food better than average and wines excellent. Whole experience spoiled as usual by T5 transfer. Though not very busy this was disorganised, slow and staff their usual surly rude selves. Complained to a supervisor and given the usual 'we are working on it' answer. A new twist in this reply was that the system was originally designed for Glasgow, which is why it does not work here. Would be 8 if not for T5.

BRITISH AIRWAYS customer review :  2 November 2009 by Pat Munro   (Canada)

Due to an engine problem, our connecting flight Vancouver to London was delayed for 33 hours. Initially, the problem we encountered was lack of information. BA staff at Vancouver airport were professional in spite of a holiday weekend, called in to work on days off, and irate customers. As we were from out of town, BA took care of all hotel and meals while staying in Vancouver, and in London. They gave us an 'emergency kit' with everything we would need for an overnight in London while they made new connecting flights for anyone needing them. The cabin crew were excellent on the flights to London and back to Vancouver.

BRITISH AIRWAYS customer review :  28 October 2009 by Michael Drake  (UK)

Muscat-LHR. We travelled out in exactly the same seats from London and apart from the TV screen not working the whole outbound experience was very good. The trip home was truly appalling. It was the first time I have flown BA when the cabin staff were clearly there for their own convenience and not mine. One of us accidentally touched the call button during boarding at Muscat and were confronted with an aggressive 'What do you want?' and that set the whole tone. I know it is a night flight but then so do those paid to work as crew who are trained to be at least civil to customers. After that we had our drinks thrown at us, a cardboard container with food lobbed in our direction - we handed it back. After a little sleep we were awoken on our approach to London for breakfast, 'What do you want, omelette or scrambled egg and sausage?' 'What do you want, coffee or tea?' All in a gruff, miserable manner. This was grim.

BRITISH AIRWAYS customer review :  28 October 2009 by R Harris  (UK)

LHR-LIN-LHR Club Europe. Speedy and efficient check-in. Galleries Club at LHR offered an interesting and comfortable waiting environment, with a nice selection of cold and hot snacks. Onboard A320 the seating was fine although cabin full. Cabin crew were fine but the level of service has deteriorated since the last time I flew club. No pre flight drink or hot towel although a plentiful supply of wine afterwards. The meal was a small cold salad which would not have looked out of place in economy a few years ago. Arrival no problems; I prefer Linate to Malpensa due to close proximity to city centre. Return flight not much different except cabin crew not quite so friendly. Not sure if I would pay the extra to fly in Club Europe again as the meal offering in particular was not that good, however you can put together a fairly decent snack meal in the Lounge before boarding.

BRITISH AIRWAYS customer review :  26 October 2009 by P Duncan  (UK)

BOM-LHR evidence in abundance that the airline is cutting back and trying to make savings! Poor menu choice ex India. The menu is almost exclusively Indian cuisine and rarely caters for any other pallette. The salad as a starter was a poor representation of a salad and in the end I opted for a Club World main meal. The Club kitchen (which seemingly serves f class passengers too, as I was directed there by the CSD) was an array of cheap snacks and poor in quality. The aircraft was dated and tatty on the interior, washrooms not well managed or attended too through out the flight. The crew performed their tasks but lacked lustre and interest. AVOD system did work but dated and dull programming, clearly a small budget area for BA. A really mediocre experience.

BRITISH AIRWAYS customer review :  26 October 2009 by J Fox   (UK)

LHR-JFK-LHR. Very slow getting through security in Terminal 5 in spite of Fast Track. Lounges fine, flights on time. Only offered orange juice or water for pretake off drink, request for a glass of champagne met with resentment and delay. Much of wine list on outward bound flight "unavailable". eturn flight like an oven on boarding because of failure of auxiliary power unit. Flight crew professional and AVOD fine. I am not a fan of BA club seats, too narrow and too short. A reasonable experience but signs of BA penny pinching.

BRITISH AIRWAYS customer review :  26 October 2009 by C Nicholls   (UK)

LHR to LCA, I travel this route on a regular basis, I have always considered that Business Class service on this route is a poor second class to other airlines. The food is fine, plenty of alcohol if you want it and staff normally pleasant. However, not even a hot towel anymore, no tablecloth, no personal TV, leg room poor, seat width poor.