British Airways Passenger Reviews and British Airways Customer Trip Reports

LHR to New York in premium, then Washington Dulles back in Business. NY flight was packed but good, their premium product is solid, nicer than Air France. Friendly FA. Their IFA needs updating, hopefully when they get their A380s. Food was very average. Business back from Dulles on an old B767 workhorse. Sleeper service and their dinner at the airport was fine. Despite the 'older' flatbeds it's a nice product, the FAs were friendly and professional.

I flew LIN-LHR-LIN in Y class. Flights were on time, the snacks offered were adequate for the flight duration and overall the crew was friendly. I was though very surprised from the seating conditions: on both flights the seats were torn (the A319 were 14 and 12 years old). I was also very much surprised on the seat pitch: I was seated in 18F on LHR-LIN: it felt claustrophobic and luckily the passenger in front did not recline. If this is standard I will never fly BA Economy on long haul.

Flew LHR-BKK and return both flights very comfortable. All BA staff from check-in to cabin crew great. Lounges in LHR and BKK comfortable, though lounge in BKK quite small. Slept most of the way there and all the way back lie flat bed very comfortable and I like the layout of seats in Club World. Upper deck particularly good.

Berlin/London/Miami/London/Berlin Business class throughout. All flights departed within 15 minutes of departure time though slight delays caused by passengers being allowed too much carry on baggage and the crew unable to find space for it. Check in Berlin ok, lounge nothing special but satisfactory. Transfer in London made a bit stressful by long waits for security (again mainly due to everyone having too many bags). Lounges at T5 good with a nice selection of refreshments. Crew on all flights were goo, and especially on the LHR to MIA flight on the upper deck which is a great place to sit. Flat beds as always comfortable. Food service on board. Horrible 3 hour wait for immigration at Miami which has put me off travelling to the US completely. Rude miserable immigration officer. Return all much the same but the BA lounge at Miami is a disgrace. In fact the whole Miami airport experience is bad. All in all a good trip though.

RUH-LHR-RUH. Flight was from Riyadh on time and that's a good point. Flight staff were fairly surly and didn't invite interaction. The food was awful and the seats on the 777 weren't that comfortable so sleep escaped us. At LHR we discovered our bag hadn't made the flight, this was probably due to the ineptitude of the desk staff who appeared to be new in his role. The missing bag took a full week to resolve, unacceptable. The flight from UK was again punctual the staff were polite though once again a halal menu was forced on us again and equally inedible.

Best thing about flight was that it was on time. Booked in club (business) class and checked in on line 10hrs before travel. Despite this when I boarded the plane I was informed by the purser that the ground staff had told him I had checked in late and he had no catering for me. No, somebody else on board who had booked late with a higher status had my catering. BA reverse cater their flights from London and when they make the commercial decision to accept late booked passengers on expensive tickets other passengers (like me) have to go with out. It's not good enough BA and this is the second time it has happened to me recently. Why exactly do we pay a premium to fly BA and to fly Club? I could have saved money by flying in economy and buying some food in the airport.

LHR-IAH-LHR, T5 Galleries lounge was fairly busy. The staff on outward flight were superb. We were given a menu once onboard. Staff very accommodating. On the return flight the lounge in Houston was quiet. Onboard, we had a "technical" issue with the aircraft. Sat on the aircraft for 4 hours, thinking we were going, then not going, then we were going to be fed, then we weren't. In the end the crew would have been over their hours by the time we got to Heathrow so the captain announced as it was so late and the restaurant at the airport hotel would be closed we were to be given a meal on board and told to go back out into the airport and get vouchers for the hotel. When we got off the aircraft, there was no BA rep or staff around to tell us where to go or where to get our luggage - totally unacceptable. One of the crew was confronted by an angry passenger and I felt quite sorry for him even though I was angry myself. So we got our luggage and joined a line after speaking to other passengers. The ground staff issuing the vouchers were very helpful even though they got shouted at a lot. They said they were not able to sort out another flight and we were to call customer services in the UK to be re-booked on another flight when it opened (by this time it was 1am central time - 7am UK time). My partner is a silver member so called the silver membership no as soon as we had our hotel vouchers. Lesson learned I guess for people who waited until check in the next day, we were able to get on the earlier of 2 flights the next day. Our return trip was so much different. The lounge at IAH was quite busy as it was then a full flight. We boarded and waited for the dinner menu - it didn't come. when the food was served I thought we were in economy. Asking for drinks in the galley was a farce - they came with a disclaimer that "I'm serving you this when the seatbelt sign is off, if the sign comes on I'm not responsible for you spilling it all over yourself"! There were 2 crew it seemed for Economy and Premium and our request was met with sarcasm. Totally different to the crew on the way out. I understand maybe they didn't fly an aircraft with a technical issue due to safety reasons, but when we did eventually fly home we were treated so poorly - customer service. I did snigger on arrival at Heathrow when they announced thanks to the crew for their hard work... that must have been in first and business. I will do my best to avoid BA from now on, unless you are business or first they treat you very badly and I was very polite in my requests. I understand how difficult it was for the airline to have a flight cancellation, but surely they should be able to cope with that, after all that is their business.

What is going on with BA Club Europe food? Recently flown from LIS to LHR. Service by the crew was perfect. The "extended breakfast" was a laugh. An almost empty tray. No fruit.

Travelled April to and from Barbados. Travelled Club class and both flights were excellent in very comfortable seats row 11. Good food and good service, would definitely pay to travel Club class on the overnight flight.

Gatwick - Thessaloniki (Greece). Not a great start when at check-in I was allocated 25B, a middle seat which turned out to be the very back row of the A319 jet. The check-in agent said she couldn't move me as the flight was full (it wasn't as it turned out to be). Flight pushed back 10 minutes late but we made up the time in flight and landed on time. Drinks cart service shortly after take off and for breakfast a cheese and ham croissant served in a brown bag with the words "Eat Hot". I couldn't as this hadn't been anywhere near an oven and was cold. Nice all the same. Worst seat I have ever sat in on British Airways. Worse than charter airlines and low costs. The design of this seat was terrible. With very little legroom and a moulded plastic contour of the seat in front jutting out are the edges where my splayed legs had to be mean very sore knee caps for the journey. Seats elsewhere on the aircraft seemed to have more leg room (slightly). BA should really look at row 25 on this A319 as it does not make for a comfortable journey for passengers. Came back on a B737 - review to follow.

Thessaloniki (Greece) to Gatwick. B737-400 this time (see previous post on the outbound A319 aircraft - awful seat!). Well worn yet comfortable leather seat. Drinks and nuts served shortly after take off. I resigned myself to the 20g bag of nuts to be dinner - but was happily surprised when after about 90 minutes the carts came out again and with another drinks service we received a chicken Caesar wrap, cheese and biscuits and a small dessert. I really don't get BA catering in Europe. It's so hit and miss as to what you get. This was perfect yet to Venice all we received was a 20g bag of crisps (chips). Flight on time. Crew OK.

This trip to London via Singapore departing Sydney on March 20. Before we left Sydney we were informed by the crew that the air-conditioning was not working on the ground and that it would be fine once we were flying. Unfortunately, this was not so, the cabin was extremely warm, uncomfortable and felt very confined of for the entire trip to Singapore. Many customers were complaining about the heat in the cabin. The crew did not seem particularly interested - some verbalised that they could also feel the heat, while others 'brushed off' the complaints saying that the temperature was 'normal'. This infuriated us as we have travelled widely and are aware that the cabin is usually very cool. On arrival in Singapore, we were relieved to leave the aircraft in the expectation that something would be done to rectify the problem in the 4 hours we were there. After returning to the plane for the final leg of the journey, we found that nothing had changed. When questioning the crew on the problem, our queries fell on deaf ears as we were once again told that it would be fine once we started flying. The staff were generally rude and didn't care to hear our concerns. This was no doubt the most uncomfortable plane journey we have ever experienced! The entertainment on this flight was also very limited.

LHR-JNB-LHR. Seat 52B on 747-400 in both directions, check in and lounge at T5 is great, check in and lounge in JNB pretty good too. I've used BA 11 times over the past year in business WT+ & WT and in the main have been impressed by what they offer, these flights while OK where not the best I've had. They use very tired 747's on this route PTV would be good but on both the outbound and inbound the sound was poor if working at all. The food was good, I thought while the outbound crew were awful the inbound where very good. My main complaint was the seat on the inbound flight, it was the most uncomfortable seat I've had on a 10 hr + flight, the frame was coming out of the padding. The upgraded economy on the 777-300s is much better I have one more economy return booked but in future I will use BA but in WT+ it's a decent airline, but don't forget the economy passengers and get the old 747's upgraded or replaced.

We chose BA flight because it was in AA's OneWorld Network and because of the flight time. We flew London to Dallas. To start, the website was cumbersome and difficult to deal with. We had to pay extra to book our seats ahead of time. Online check-in was difficult because of the website. When boarding, our AA Status was deemed meaningless and we were forced to change lines. Very rough turbulence, yet the pilot did not speak to us as routinely happens on US flights. Upon landing the flight attendant told my husband to remove his noise-canceling headphones even though they were in the off position. Seats were more comfortable than AA but we will not fly BA again.

Hong Kong-Heathrow-Nice-Heathrow in Business class. First time I enjoyed BA inflight service. Long haul flight in upper floor in old 747, seat and facilities are bit tired. Two meals served during the flight. Crews pleasant and did their job. AVOD was good. Headset working only one side. Two short hauls to Nice and back great. Good service in both legs, food was served. No AVOD on these flights. BA lounge at terminal 5 and terminal 3 are great, had free 15 minutes facial and shower as well.

Calgary to LHR. Travelled in WTP which was okay but one of our flight attendants did not appear to enjoy his work and was very gloomy - other flight attendant was really great! Dinner out of Calgary very good, but the breakfast before landing at LHR was not to my liking - cold ham and cheese croissant, and a rather sweet cereal bar.

LHR to Johannesburg return. Both flights 747 outward was old but clean, inward old and tatty-window "frame" next to my seat was loose and rattled, carpet near toilets was coming up. Outward flight cabin crew grumpy and aloof, food was uninviting, plane was on time. Inbound flight cabin crew cheerful, efficient and very busy- not a spare seat in Economy. Amazing what a difference cabin crew attitude makes. Return flight on time, food quite good.

Mumbai to LHR. At least BA is trying with so called 'World Traveller Plus'. Handed a menu after takeoff which was printed on the cheapest dosa-thin paper ever! One attendant serving for entire section, so bad luck if you are seated towards the end of the run. Weird configuration on the 777, as it is between First and Club. What this is means is that it's really exclusive as you are trapped!! Even though there are toilets literally in front of you, you are barred by the steward as they are 'First' toilets. The galley area for serve yourself snacks had both Club and WTP goodies so it became confusing. Was the ice-cream meant for me or Club passengers? WTPlus seats are hard and I find them uncomfortable. Stick to World Traveller. Service - typical BA professional and cold.

The service in Club Class is very nice. The seat is one of the best in this category. Very good for sleep. Few movies in foreign languages or/and subtitles. Good amenities and great service at Lounges especially at JFK for dinner before flight. The food on board is fair but not excellent. Very good value for money.

LHR-EDI, 22 Apr. Overall experience of this short trip was OK but having flown BA also last month to Barbados, I think their staff could do with a kick up the backside. I asked a staff member at the gate to change my seat and was dealt with in typical BA fashion - unsmiling, haughty, snooty, and as if it was just too much bother. Boarding card was then pulled, no eye contact, no smile, no 'have a nice flight'. Onboard, just OK again, and at least you get a free drink, although you'd have thought I had asked for the crown jewels instead of just a second bag of nuts, the look the purser gave me. They do love swanning around the airport and chatting amongst themselves.

Lisbon to London in club Europe. The lounge in Lisbon was pathetic with rude staff. Boarding was chaotic and had to stand in the jet bridge for 15 min. No pre-departure drinks were offered. A single drink service and a very poor meal was offered. I saw the cabin crew yapping the rest of the time. One of them seemed annoyed when I asked for a second drink. The seats are similar to economy which is outrageous. Blocking the middle seat does not give more leg room. There was no inflight entertainment. BA has the worst club class product in Europe and should be avoided. Had to take a bus in T3 in London and stand in a 45 min line immigration in spite of fast lane. Overall, a poor experience all around.

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