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British Airways Customer review :  27 February 2010 by A Camacho   (Switzerland)

BA Club World GVA-LHR-CPT-JNB return. BA used to be a good quality airline. Recently my three last experiences have been appalling. Aircraft departed late, service at airport the worst I've seen in years. Surly staff, terrible food and shabby upperdeck cabin. The seat is still better in BA than Air France - just that. Everything else was better in Air France, which I say as a complete shock.

British Airways Customer review :  27 February 2010 by Kim Mowrey   (USA)

LAX-LHR-GVA. Geneva from Los Angeles through Heathrow in Premium Economy and was comfortable, well served and found it worth the increased fare. The extra leg room alone is worth every penny, video system worked and the crew friendly and attentive. In Los Angeles, WTP passengers were boarded with First Class as the WTP cabin is directly behind First, and in Geneva, my bags were the first off the plane. Terminal 5 at Heathrow is huge but fairly easy to negotiate. I paid nearly $1,000 more for WTP than I would have for Economy and I feel that for that price the meals were disappointing. If you're paying that much extra, plastic cutlery really isn't good enough.

British Airways Customer review :  25 February 2010 by Peter Birch   (UK)

Sydney to Bangkok Economy. The cabin crew provided good service, aircraft was old and looked it. IFE was poor, food was the minimum, drinks were free.

British Airways Customer review :  23 February 2010 by Chander Ahluwalia   (USA)

LHR-EWR T5 check-in was a breeze; good selection of shops and BA lounges are spacious with a wide selection of salads, pastas and snacks - good bar and beverages. The shuttle train to some gates cuts time and is efficient but the escalator ride to the gates wasn’t the best planning- take the elevator if you can. The flight was uneventful with a friendly crew but the wtp cabin is looking a tad tatty - seats while comfortable (recline is good, lumbar support evident) have visible signs of wear and tear- folders and seat fabric were frayed. The cabin area is quiet with a curtain separating it from Economy. No on demand video - BA has elected not to upgrade some of the earlier 777s - the movie selection kept the family occupied. The (economy) main meal checked the boxes while the sandwich on arrival was soggy and quite unremarkable. Hot towel service prior to arrival was a nice touch. Bags arrived quickly and we were in our cab within 35 mins of arrival.

British Airways Customer review :  23 February 2010 by Anggita Laksono   (Indonesia)

GVA-LHR. I was seated in the very back of what I think an old Boeing, seats were hard and very uncomfortable. FAs attitude was horrible, it looks like they're unhappy and would rather be somewhere else. Food poor, I only ate a mushroom sandwich which was not good at all. Even though my flight was disappointing, I still recommend BA, it's a good airline anyway, maybe I was unlucky that time and caught an unpleasant flight.

British Airways Customer review :  22 February 2010 by Rathin Roy   (Brazil)

BA Club World GRU-EZE. BA goes through its cycles and I think it is in a trough - aircraft departed late despite arriving from LHR on time due to poor ground handling. Surly staff (haven't seen them this surly since the early 1990s) terrible food and shabby upperdeck cabin. I flew BA (and not TAM) expecting better service and to get back my gold on BA - was so disappointed I decided to come back on the much cheaper TAM and give up flying BA for a while.

British Airways Customer review :  22 February 2010 by M Lucas   (UK)

London-Singapore. Old 747. Chaos on boarding. OK crew and entertainment. During a 12hr flight I was offered a hot meal after take off and nothing for 7 hours. BA offers pretty much the same food on a 7hr flight and a 12hr+ flight but someone needs to look at investing in a better product on long flights. I wouldn't use BA on flights over 7hrs again.

British Airways Customer review :  20 February 2010 by Sean Kyte   (UK)

Heathrow to Istanbul and back. Full hot meal service provided which was quite tasty with complimentary bar. Crew attentive and Captain kept us fully informed of flight details. Not many negatives, newspaper choice was limited to the Daily Mail and there was no refreshing toilette with the meal but overall an excellent experience and would not hesitate to fly BA on longer European flights again.

British Airways Customer review :  19 February 2010 by Chander Ahluwalia   (USA)

EWR-LHR, preflight meal was nice- the selections were fresh and quite tasty. We were seated facing in the same direction which is nice for a couple and enjoyed bedtime snacks and movie choices. The flight crew were discreet but attentive. Arrival at T5 speedy and the arrivals lounge is worth a visit - showers and breakfast most refreshing. The only comment for BA would be to have a day lounge pass for Club passengers - for the children - that one could purchase when traveling in Club.

British Airways Customer review :  19 February 2010 by Tony McLaughlin   (UK)

LHR-PHL-LHR. Both sectors B777 in World Traveller. Clearly one was older than the other, as outbound had IFE, and inbound had AVOD, which I thought was excellent. Food average, but plentiful. Drink before meal and wine with meal. Blanket and headphones. Crew did their job, but it is clear that there are less crew onboard these days. Original inbound was cancelled due to snow. I received an SMS and an e-mail to inform me of this, but easily rebooked by phone, although I did have to wait for a while. With online check-in I was able to get row 26, which as an exit row has excellent legroom.

British Airways Customer review :  19 February 2010 by E Hochstatter   (UK)

T5 Terraces South Lounge seems to have improved since my last visit. Better food and cleaner. However, cutbacks on the Club Europe service were obvious on this flight LHR-ARN. No hot towels handed out and no newspapers offered (though there was a newspaper stand on the way to the plane). The plane was clean and in pretty good condition. Seating in Club Europe still perplexes me with respect to middle seat on the right-hand side of the plane. (Surely they could just reconfigure the cabin and get rid of it.) Our flight assistant was attentive and very efficient. For the drinks service he gave everyone an extra of what they asked for. The meal service was a bit of surprise because we had two options to choose from: chicken tika or beef lasagna. My wife had the former and I the latter. In retrospect, I should have had hers because the pasta was too firm, but overall it was edible and good. I cannot help thinking that there used to be a small side-salad, though it might depend on the route. Overall, it was a good flight and exceeded my expectations in light of the recently publicised cutbacks. But I continue to question why BA reduces the 'little things' on its premium products. Without a doubt, it is better to keep premium passengers happy rather than having them contemplate shopping around for other airlines.

British Airways Customer review :  18 February 2010 by Gary Farrelly   (France)

Bordeaux - London Gatwick economy class. Flight pleasant but nothing extraordinary. Boeing 737-400 looked like it had seen better days. Full service inflight experience involved coffee, miniature orange juice and oatmeal bar along with 3 inflight magazines made up mostly of advertising and shameless destination promos. Cabin crew of 3 a little overworked but for the most part friendly and efficient. I would like to see a little more "full service" for my money when I choose BA over the low-fare competition. My flight was on time and the journey was without stress.

British Airways Customer review :  18 February 2010 by D Dudley   (UK)

My wife is hard of hearing and when the aircraft was preparing for takeoff instructions were explained on a PTV screen. To help those who are deaf sign language was used - this is a waste of time as over 90% do not use sign language. Not all people are completely deaf and even at Marie Hare school for deaf they are taught to lip read! Many hearing people find the PA system difficult to hear anyway. So we feel is needed on the screen is simply sub titles - that way all can understand what you are trying to say - even when the plane is in flight or coming into land and giving out further information. The food going to Nairobi was good but coming back was poor. Great staff.

British Airways Customer review :  18 February 2010 by Charles Wilson   (UK)

LGW-GND. The flight attendant did not smile at all for the 8hr20 sector and seemed to have a sense of humour failure. The meal was down to 1 choice. I don't think this flight at £580 return represented value for money. I am a frequent flyer (silver card) on LH and even on their short sectors their service is much better than this BA flight. Standards have dropped fresh blood is needed.

British Airways Customer review :  18 February 2010 by A Beaumont   (UK)

LHR-BOS-LHR Boeing 777. I was hugely disappointed with many aspects. We had sorted our seats 24 hours prior to arrival at LHR. When we went to drop our bags we had been moved, we were then moved again after checking in! No reason given. LHR terminal T5 is very overrated. The service for World Traveller plus is exactly the same as for economy, only the seat is better, being a touch wider, and a little extra legroom. Not worth the extra. The inflight entertainment did not work at my seat, and neither did the seat belt my partner was wearing. This all sounds very harsh, but it is all relevant to the fact BA market themselves as a high class airline - they must be joking.

British Airways Customer review :  18 February 2010 by Chris White   (UK)

LHR-ATH Club Europe. Check in efficient, but not so fast track lane. Tried the T5 north lounge for a change. It didn't seem as comfortable or as friendly as the south lounge so relocated quickly to that lounge. About 11:0 but just cold food (& toast!) available. Asked for champagne (which is available but only on request) which came quickly with a smile. Deportee in back row was handcuffed to two police officers and screaming - in the hope of being offloaded - but stayed on for the journey. Plane looking very, very tired and dirty - magazine pocket in all the seats in my row broken and everything fell out of the bottom. Cabin crew excellent and very efficient for the short 3.5 hour flight. Food was better than anticipated.

British Airways Customer review :  18 February 2010 by O Banderas   (Netherlands)

AMS-LGW and LHR-AMS connecting with Emirates both ways. Excellent ground/cabin crew. Flawless interlining bags with Emirates despite only 1hour connecting time each way due to delays which is impressive at LHR. Planes very shabby, dirty and worn. Gives a very poor impression overall.