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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  6 November 2014 by L Goddard    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Gatwick to Orlando on the 24th October with BA and I was very disappointed. For a full service airline the service was no better than a budget carrier. We were travelling with 3 children in our party of 11 and were seated at the rear of the plane. Both there and back the kids meals had run out by the time they reached us, as had the edible options of adult meals. The cabin was hot, which made for 2 very uncomfortable flights. We had to go and fetch our own complimentary drinks and snacks which my daughter did because she was so hungry - had she not gone we wouldn't even of been aware that they were available. Lesson learned - never fly BA again.



British Airways Customer review :  6 November 2014 by Rob Jones    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to Cancun - flew with BA in CW. The galleries lounge at Gatwick offers a terrible service - food normally consists of poorly made sandwiches, pasta, and other non discript offerings! Priority boarding was announced for those travelling in CW, unfortunately this was not managed and it just turned into a free for all. The crew were friendly and offered a good service. BA's club product is now very dated and they need to look at ways to improve the comfort and inflight service. The so called CW pantry is laughable, soggy, inedible wraps, pasta served in plastic containers, crisps and small chocolate bars is not acceptable in this day and age. The inflight meal was adequate but not memorable, the afternoon tea was somewhat better but no care went into it's presentation, the sandwiches were left in their plastic wrapping which was disappointing. The return flight was awful, the crew were miserable and clearly didn't want to be there. One member of the crew was very rude to an elderly lady who was clearly having issues adjusting the seat and dared to ask for help. The meal just awful, dry, bland and totally inedible. The breakfast served prior to landing at Gatwick consisted of a bacon roll which was vile, the bread roll was rock hard and should not have been served. Very poor flight which was made worse but a very inattentive and miserable crew.



British Airways Customer review :  6 November 2014 by A Fitter    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

31.10.14 - LHR to Berlin Tegel. Flight out good, modern plane, clean, food ok and cabin crew good even pleasant. Return 3.11.14 1625hrs from Berlin, horrid. Crew only interested in themselves. Was tossed a cup of coffee and a snack. Staff openly ate the left over food from Business Class in the rear galley. I have complained about this before but clearly BA dont find it unpleasant. The return crew reminded me why I try to avoid BA.



British Airways Customer review :  6 November 2014 by Paul Wylie    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

"Round-the-World" ticket. JFK-LHR-TXL on 28/29 July 2014. TXL-LHR-MAN on 2 August 2014. All flights on time. Great service from cabin crews. Meals and drinks absolutely fine - no complaints at all. Lovely lounge at TXL, small but more than made up for by the local staff in the lounge. Check in at TXL was a bit chaotic as there is hardly any space for waiting passengers. NCE-LHR on 30 August 2014. Flight left late, missed landing slot and had to circle resulting in a missed connection at LHR to DXB. LHR-DXB on 31 August 2014. BA ground service was exemplary. Re- booked us on next day's flight. We had to stay overnight near LHR - refunded by BA. Baggage did not reach us in DXB until day of departure (not BA's fault), but BA refunded costs of essential replacement clothing. Flight was great, ditto service from cabin crew. One member of ground crew at boarding was a bit 'short' with us but he had been given a rough time by a couple of recalcitrant Y passengers trying to board with F and J passengers. Overall very satisfied with BA.



British Airways Customer review :  6 November 2014 by N Harvey    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunday 2/11 Dublin to Heathrow. Flight arrived late and departed even later due to the absolutely ridiculous length of time it took to board people. Finally got to my seat to discover a young girl with two kids occupying it. Shifted them out the way and continued. Had to help this girl with the seat belt for the child as no one seemed to have explained to her what to do. Flight was late so had to run out of terminal 5 which is no mean feat. If you are not in a rush use British Airways otherwise pick another airline.



British Airways Customer review :  6 November 2014 by Rob Jones    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LGW-ACE-LHR. Arrived at Gatwick and was greeted at the check in counter by a friendly member of BA ground staff, our bags were taken and we proceeded toward fast track security, this was effortless and after a few minutes we were in the BA galleries lounge. I find that the BA lounge at Gatwick offers a very poor service early in the morning, all you are likely to get food wise is warm toast, pastries and condiments! The flight boarded on time and priority was given to those flying in the premium cabin, I proceeded onto the plane and was greated by the purser who showed me to my seat and took my coat. After take off the inflight service consisted of a hot English breakfast which was very nice followed by tea/coffee - this is an early flight so no other drink service was offered, however the purser did ask each passenger individually if they would like anything from the bar. Very friendly and attentive crew who addressed each passenger by their name which was a nice touch. The return flight to Heathrow was also very good, the lounge at Alicante is typical of those in Spain, rows of uncomfortable seating with inedible food offerings! Again another uneventful boarding process, the purser on this flight was very attentive and spoke to everyone individually, the meal tasted delicious, chicken curry and rice. All in all BA offer a good Club Europe service, they are trying to cut back and this often shows, they need to consider upgrading their product or risk losing out to the likes of Easyjet or Ryanair.



British Airways Customer review :  6 November 2014 by T Chamberlain    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Tampa and return, BA2167 and 2166. Outbound flight departure was delayed for over an hour due to 'technical problems'. 90 minutes late arriving. In flight service to economy poor, very few drinks, people having to go to the galley to get water or juice. Special meal on return awful and inedible. We ordered the same but got a different dish. Didn't eat it. Return flight delayed over an hour due to sick passenger which necessitated return to stand and passenger/ bag offload. Entertainment system unreliable, screen cutting out. Check in staff in Tampa told us we had no seats despite having printed boarding passes! Turned out her computer was on the wrong day! They were good overall and lenient on baggage weight.



British Airways Customer review :  5 November 2014 by E Simeone    (Belgium)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-Toronto-BRU, 1st class. In BRU check in, passport control (very long queues), security fast track and lounge just fine but nothing very special. Security in T5 with extra long queues and very little fast track. Almost none. Lounge in T5 a bliss in all respects. Boarding ok although gate in T5b miles away. Flight itself a disaster, old tatty B747 in need of an urgent revamp. Very used and ran down seats. Cabin full, so crew, although quite experienced, busy, food options were gone fast and service not that great as in the past. Ran out of champagne. Food not good at all. Inflight entertainment and videos a bore, with very old titles. Bags not first out. Return again same experience, although a 777, good check in and security fast track - lounge ok with option to dine before flying which I took, in case food was same disaster as flight in. Not full cabin this time, so a little better service although quality is still zero. Again London T5 lounge a breeze and fast and short flight to BRU.



British Airways Customer review :  3 November 2014 by C Polson    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA 0027 ex London HR to Hong Kong which departed 30/9/14. Hong Kong to London Sector on 17/9/14. Inedible food, lukewarm drinks, cabin staff unsmiling and standard of personal grooming very low, toilets were horrible- no loo paper or hand towels half way through 13 hour flight. It was a relief to get onto Cathay Pacific flight for next stage of my journey. How can two airlines be so different? British Airways is a disgrace.



British Airways Customer review :  3 November 2014 by V Carrapiett    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled economy from Manchester to Toronto via Heathrow, The flight from Manchester to Heathrow and return was very good. The seats had plenty of room and it was easy to fit laptop size briefcases under the seat in front and still have room to stretch your legs. The service from the cabin crew was excellent. The leg from Heathrow to Toronto was not as comfortable but it was acceptable. The seats appeared narrower and my case only just fit under the seat leaving little room to stretch my legs. Whilst the cabin crew forgot requests for drinks they apologised and were very friendly and helpful in other aspects. Unfortunately BA were let down by the attendants on the return leg from Toronto to Heathrow. Whilst the aircraft appeared newer and more comfortable I have never experienced such surly behaviour from the cabin crew. We had seen attendants in the opposite aisle offering passengers water from trays they were carrying but the attendants down our aisle did not do this. The lady in the seat next to me asked for a glass of water before take off. The steward was quite off hand and said he would bring her one in a minute. He did not do this and when she asked again she was told in a very rude manner that take off procedures took priority otherwise non of us were going anywhere. Even after take off she had to ask again. When they served dinner my daughter did not want a meal but she asked if she could just have the bottle of water that was served with it. The steward said that if she did not want the meal she could not have the water but that he would bring her some in a glass later. This had not appeared by the time I had finished eating my meal so I gave her the bottle from mine (My daughter has a medical condition that requires her to drink water frequently throughout the day) Shortly before landing we were served a muffin and a drink. The passengers on the other aisle were served about 15 mins earlier and they were handed paper napkins and cutlery whilst, when we were served, we were simply handed the muffin wrapped in cellophane but no plate or napkin to catch the crumbs. I asked for a glass of orange and a tea (as I had not drunk anything on the 6 hour flight). The attendant scowled at me and then gave me half a glass of orange and half a cup of tea (which was cold|) I did not see the attendants down our aisle smile at a customer once throughout the whole journey.



British Airways Customer review :  3 November 2014 by S Tilton    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight LGW to TFS in Business. Like another reviewer, found the new business cabin to be 'sardine class'. Seats now thin and uncomfortable, especially for a four hour short-haul, narrower and with materially less leg-room than before, the same as economy. Now it is not possible to read a newspaper without turning at an angle to the middle seat, and is impossible to work at a laptop as there is simply not enough room. One wants to like and use BA, but this really is hit wicket in the club cabin. Unusually, in my experience, one of the FAs was rather disinterested in providing the usual club service too.



British Airways Customer review :  3 November 2014 by Ed Warren    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LGW - MCO 26th October. Was a bit worried about BA after a lot of mixed reviews. Found the whole experience great. We were travelling with a 4 month old and the crew were faultless. So helpful and caring as they could tell we were nervous about disturbing other club world passengers. Food good - fresh and tasty. Entertainment not really used due to entertaining daughter! Left and arrived on time - BA lounge Gatwick fine but thought was a bit small. Bought 2 return flights and baby seat for under 3k in BA sale so good on cost. Well done BA and thank you.



British Airways Customer review :  3 November 2014 by M J Brust    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took BA flight 289 from LHR to PHX 10/27/2014. Very tired 747 with daily service to PHX. Entertainment system wasn't functioning. Only offer was to move to one row from toilets and a complaint card to fill out. Staff just going through the motions. No more BA for me and changing terminals is a nightmare in LHR and will avoid all costs.



British Airways Customer review :  3 November 2014 by L Channon    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Went to BKK via Heathrow on 26th October. Was all excited to be flying back to Thailand. I know direct flights are better but longer but thought flying with the UK flag carrier I was going to get a good flight. Well to be honest I was disappointed - I was at least expecting to be able to charge a phone onboard, only to be told only in business class. Most other airlines have this facility in economy. No menus for food and 2 options and same with breakfast. Drinks were limited to soft and only wine and beer. Inflight entertainment was poor at best and was bored witless with films I have seen before or had no interest in. Even the documentaries were all BBC which were ok. Music was equally lacklustre and limited. Only saving grace was the seat I was in and that was the only positive aspect despite the fact there was a baby crying most of the time. Sorry BA. I was expecting a good experience but felt let down and disappointed.



British Airways Customer review :  3 November 2014 by Dhaliwal Amarjit    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA275/274, LHR to Las Vegas return in economy. Both ways on 747-400 aircraft, both times aircraft were tired and in need of updating/repairs. On the outbound flight, bits of foam fillers hanging down on bulkhead wall. On return, window blind broken/stuck. Also on both aircraft the IFE needed to be re-booted shortly after take-off and was very ancient compared to other airlines. Both aircraft's were very warm before engine start. The outbound plane cooled down but the return remained uncomfortably warm - opening airvents had little effect. Very rowdy passengers on outbound flight but no action taken by the crew other than to stop serving drinks to the whole cabin for a period. On return flight crew seemed in a hurry to complete dinner service - hardly allowing enough time to eat food before returning to collect trays. Food was good on both flights. Overall the flights were on time and the seats were comfortable (but difficult to get out of if the one in front was reclined). The service was functional but not particularly warm or friendly. It seems BA are either waiting to replace these 747's or have otherwise decided not to invest in the aircraft.



British Airways Customer review :  3 November 2014 by Jamie Fenton    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Terrible experience flying back from Munich. Flight delayed by several hours which meant arriving back into Heathrow T5 at gone midnight after most of the public transport links had ceased running. Nobody at BA available to help (despite them knowing the flight was several hours late arriving) which resulted in having to sleep at the airport floor overnight. Appalled that BA would do this - it was an unpleasant experience but I coped but what about elderly travellers? To make matters worse there was nobody available as a BA representative at Munich airport during the delay until I complained.



British Airways Customer review :  3 November 2014 by S Flynn    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA2706 and BA2707, LGW-BCN. No real issues, pleasant crew and flights on time, but Boeing 737-400 in both directions was clearly very old. Rips in seats, badly worn seat pockets, very noisy aircraft particularly on landing, not the most comfortable seats although leg room is good. Would have preferred a choice of food rather than just a wrap, as this is meant to be a premium airline. Not a bad airline for short-haul really but I have had much better experiences this year with Norwegian and EasyJet, both of which I will now choose over BA when possible until they heavily invest into their short-haul fleet.



British Airways Customer review :  31 October 2014 by A Thompson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Marrakech and back. Bag drop was fast, gate was peaceful, boarding on time and orderly, all staff very pleasant, refreshments good and landed on time. Return almost identical just a little late landing after a technical delay taking off. Well worth paying for a quality airline for a 3 hour flight.



British Airways Customer review :  31 October 2014 by K Nicol    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX to LHR - 25 Oct 2014. I agree with other reviewers that Business Class on the A380 is too crowded. I am a frequent business traveller to LAX and if I had the choice I would rather be on the upper deck of the 747. The seats and small storage drawer (if you are on the aisle) feel cheap. Service levels seem to be dropping in terms of drinks before dinner (1 instead of 2) and no attention to top up during the meal. My main course of fish was inedible due to being overcooked. The staff seem grumpy about the smaller galley size (can't blame them). We flew First on the outbound to LAX which of course was better, although the cabin feels quite sterile. Considering switching to Virgin.



British Airways Customer review :  31 October 2014 by A Price    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to London Heathrow - 26/10/14. After reading how the 747's are really starting to show their age, I opted to fly this return route on board the new 787 that BA has to offer. The outbound flight in economy a week earlier had been great, food and entertainment was good, staff very pleasant, but it was a bit of a tight squeeze in the seats, I think a 2-3-2 configuration would work a bit better. I arrived at Pearson Airport Terminal 3 booked to return to London in World Traveller Plus. Visited the Premium Plaza Lounge, nice and comfy, but nothing special. Boarding was really rather chaotic, but I was delighted to be upgraded to Business Class at the gate! Seat 3F was a good aisle seat, very comfortable, spacious, plenty of storage space and close to the toilets which I find more useful than bothersome, there was never any queue to use them that could've disturbed me. Cabin crew were superb and attentive, always addressing by name and happy to help with any queries and requests. The drinks service and the quality of the food was excellent, beef tenderloin followed by lemon tart and well presented. Whilst I generally struggle to sleep on flights, I found the flat bed very comfortable indeed, especially with the mood lighting on this night flight. Breakfast, a fruit salad and selection of pastries was again very pleasant to start the morning. On time departure and arrival, from Gate C66 at T5 through border control and luggage collected took just 25 minutes. Overall, highly impressive from British Airways, would absolutely use Club World again.



British Airways Customer review :  31 October 2014 by L Hunt    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have after years of loyalty finally had it with BA. Every flight is late, the catering gets worse and worse and the attitude of the crew has also deteriorated. I have taken 5 flights in 2 months, and every single sector has been late. Even the crew in first class have no idea what "service" means - I have to ask for things 2 or 3 times, I am not offered anything unless I ask, the food is inedible (they tried to serve me a poached egg which I could have played squash with), they ran out of bottled water in a flight out of LHR, I cannot find any flights when I can use my free companion voucher, or use my miles to upgrade. they won't even allow my PA to deal my flights for me. it just seems the rules and attitude of their management has become so far removed from their promise To Fly to Serve.



British Airways Customer review :  28 October 2014 by S Storer    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA1445 Edinburgh-London code share onto Lisbon. First leg delayed one and a half hours in Edinburgh with no explanation. Arrived at Heathrow and there was no operator available for the airbridge so sat on the plane for 15 minutes. Traveled onto Lisbon on a TAP code share flight and find our luggage had been left at Heathrow. An appalling example of customer service on every front.



British Airways Customer review :  28 October 2014 by J Hertz    (Denmark)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-GRU B744 First time with BA, my experience was great. Seat was very good and comfortable with many adjustments. Great dining options, good quality of snacks available throughout the flight. Crew very nice. One thing I did not like was the layout, making it difficult for people in the middle to have aisle access when seat were turned into beds. And staring directly into people's faces when the curtain between seats is down can be awkward. Crew didn't care too much about safety issues like seat reclining and window blinds for takeoff and landing. Entertainment was a bit disappointing, screens were old and blurry, not a big selection.



British Airways Customer review :  28 October 2014 by K Harrington    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Palma in new BA 'sardine' business class. Uncomfortable seats with Ryanair leg room so knees sticking into passenger in front. Poor service. Despite checking in 90 minutes before departure left 2 bags behind which were not delivered for more than 24 hours later, causing misery. Other passengers also shocked at conditions. If this is the new look business class BA then better off with Easyjet or Ryanair, much cheaper and service could not be much worse.



British Airways Customer review :  28 October 2014 by J Smith    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew London Heathrow to Singapore, business class for the first time with BA and was not impressed - the cabin crew did the bare minimum they could get away with and as for the seating arrangement we just could not get our head around it - thank goodness we changed our seats prior to flight - we sat on the 2 outer seats that were ok though a bit narrow - felt so sorry for the people who sat in the middle seats as they had to face strangers on the take off and landing - we fly long haul on this route 4 times a year and can quite honestly say that after our experience with BA we would not wish to fly with them again.



British Airways Customer review :  28 October 2014 by J Hertz    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GIG-LHR B773 Newly refurbished cabin. Seats were good and comfortable, food was reasonable and entertainment was great, HD screen with many options.



British Airways Customer review :  28 October 2014 by E Smyth    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL. RTN Club World. Excellent service on both sectors and found that middle seats are good for companions. I found the rearward seating disconcerting but was otherwise comfortable. Flight crews were excellent. I would agree with aisle passengers that they must find the need to reach across them at service times irritating.



British Airways Customer review :  28 October 2014 by Garreth Elston    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BA from Toronto to New Delhi, via London in Premium Economy class in August. First leg was on a 787, plane was nice but definitely does not have nearly enough toilets on board. Premium Economy passengers have quite a walk to the nearest lavatory (bad, bad design). On board service was very good, staff were great, food was good. Next leg from London to New Delhi was on a 777, much better in my opinion that the Dreamliner, primarily as it has better toilet facilities. Again staff and service were top notch. Our return trip in October was made with our newborn baby. If anything the service was even better than on our first leg. Thankfully we had a 777 on both legs and not the Dreamliner. Staff were incredibly helpful and accommodating, making a fuss about the baby and really always there to help. Again the food and beverage service was very good. The seat reclining buttons were a bit stiff, but other than that the seats were OK, not excellent, but definitely comfortable enough. Considering that I hadn't flown BA for over ten years before these flights (due to bad service) I was really pleasantly surprised by the improved level of service provided by the airline. Yes, being in Premium Economy helped, but I was very satisfied comparing it to Virgin Atlantic's Premium Economy which I have regularly used. Well done BA, you made a trip that we were dreading actually quite a pleasant experience and I'm likely to fly BA again now.



British Airways Customer review :  28 October 2014 by J Miller    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip IAD-LHR in early October and it was one of the best trips I've taken. The seat may be the same size as on US carriers but it felt a lot larger. I was stunned to be served a free cocktail and a free bottle of wine with dinner, which was a totally edible chicken casserole in one direction and a surprisingly good chicken curry in the other direction. I was also pleased to get a blanket and headphones (though I had my own). US carriers don't give squat to economy passengers and I was delighted. Service was the quickest, most efficient I've ever seen on an airplane. Loved the entertainment system. Even the boarding process was seriously well organized, with separate lines and doors for each section of the plane. This was about as painless as it could possibly have been. I will never fly an American carrier to Europe again. I also got a good deal at a little over $700, as fall is a down season.



British Airways Customer review :  28 October 2014 by A Cowdrey    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Arrived at Gatwick to find out that our pre-paid for assigned seats could not be honoured due to an aircraft change. Instead of three rows of seats A and B, we were now slung across a single row, with 4 middle seats and an aisle/window seat, despite having requested and paid for the seat reservations 11 months ago. To make matters worse, Prem Economy passengers had been bumped up to Club World and were enjoying A/B seats - total joke. Food was OK, crew were friendly enough, but I will never travel BA again due to the absolute neglect or consideration for their premium customers. Goodbye BA Executive Club and good riddance BA. How the once mighty have fallen.



British Airways Customer review :  28 October 2014 by Chorney Warren    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London to Calgary. The seats in the new Dreamliner are awful. It was bad enough sitting in the seat but when the person in front of me lowered his seat it became impossible. His seat was right on my legs, that shows how little room there is on these planes. Staff started serving meals, all of a sudden went by about 7 or 8 rows of us and forgot to come back to feed us.



British Airways Customer review :  28 October 2014 by C Cutts    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA285, LHR-SFO, seat 13a in WT+ on a pretty old 747-400, check in and security at T5 very quick I used the lounge at T5-B which was nice and close to the gate, flight departed and arrived 1hr late. Crew very good the seat PTV and food not the best on this flight. I've used BA a lot over the past 2 years and find them pretty consistent although I've also noticed that service along with seats PTV of course is much nicer on the newer A380s or the 777-300s so it's worth choosing your aircraft. Otherwise ok flight.



British Airways Customer review :  28 October 2014 by DesBrisay Marlyn    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 103 on October 14. We flew from London to Calgary, Alberta - a long cramped ride. It was on the new Dreamliner with very tight seats, the people in front had to raise their seats when lunch was served as the trays hit our stomachs! Service almost non-existent even on a 9 hour trip! Beverages served once and then at dinner the cart with wine got two rows before us (row35) and they quickly returned it to the back as they felt they were late with the coffee, didn't even ask us whether we would like anything. When the coffee did come it was lukewarm. There was not one good thing about our flight. We will never travel British Airways again.



British Airways Customer review :  28 October 2014 by M Bockstruck    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled with British Airways ORD-LHR last month, World Traveller on the way out and Club World on the return. Connected to DSM via American Airlines and could see a marked difference in the level of service as well as the hard product. Flew on a B777 both ways and was impressed with the amount of room both in economy and business. USB ports, 1 in economy and 2 in business and large entertainment screens. The food in economy was better than I have had on domestic (US) first class and the pitch was comfortable for my 6'1" frame. Attentive cabin staff who made sure I was comfortable. Drink service in Club world was excellent, a good Rose, Cointreau and Tanqueray. Lie flat bed fairly comfortable and was able to sleep for 3-4 hours. Due to changes in travel plans I had to pay a change ticket fee, but even with that and the cost to upgrade to Club World I felt that I got more than my money's worth. 1 free checked bag for World Traveller and then 3 free with Club World made navigating the airport a breeze. Will fly British Airways the next chance I get.



British Airways Customer review :  28 October 2014 by A Thompson    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Marrakech and back. Bag drop was fast, premium security slow (not BAs fault). Faultless calm boarding, on time and a great flight with good service and refreshments. Return flight bag drop even better, departure a little late due to a technical problem, the 737s are getting on a bit. Again, great inflight service and only a little late. Bags arrived as we got to the belt. Am very glad we chose BA for a 3 hour flight. Really good.



British Airways Customer review :  23 October 2014 by Suhail Shafi    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew on British Airways long haul on a flight from Philadelphia to New Delhi havinh not having travelled with British Airway for around a decade. I had been a huge fan of British Airways in the past and was very curious to see how their inflight product and entertainment had changed in that time. I also was curious to see Heathrow's new Terminal 5. British Airway's overall product has improved in that time. On the first leg from Philadelphia to London, I was very happy to notice the new seats with excellent comfort with adjustable headrests and new Audio Video on Demand (AVOD) entertainment systems. I had been travelling with noise cancelling headphones, which made the experience a thoroughly enjoyable one. Inflight entertainment system is sophisticated, and I enjoyed their World music section in particular. The Asian vegetarian meals was of a high standard, for the most part. My only criticism in this area was that on the second meal (breakfast) we only were served a fruit platter and had to ask for the croissants everyone else were given. In addition, I found the chapatis on the Delhi-London sector to be hard as rocks. Otherwise the meals were very good. Terminal 5 is a gem of an airport, but the true highlight of the journey was on the London-Philadelphia sector when I had the opportunity to fly on the Dreamliner. The plane is a marvel. The windows are huge, dimmable by button too. The bathrooms are larger than usual and the flight was very smooth. Additionally the legroom on the Dreamliner is impressive - an improvement on the B777. And finally, a word about the cabin attendants. Their level of friendliness varies from person to person but for the most part they represent the best traditions of British hospitality - informal politeness. All in all, I was happy with my BA trip and they continue to perform as one of my favourite airlines.



British Airways Customer review :  23 October 2014 by C Hyomes    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just flown economy class London to Los Angeles on the A380. Outbound the meal was chicken which I do not eat so I was offered an almost inedible pasta dish. No more food was offered until 2 hours before landing, chicken sandwiches, I asked for a replacement, cheese and chutney was offered. I was actually hungry by this time. Return journey was chicken curry replaced by vegetarian lasagne. Breakfast was awful, a cardboard box containing a croissant, jam, cereal bar and a packet of dried cranberries. The service between meals was non existent. By far the worst airline food I have ever eaten. Sorry no British Airways for us.



British Airways Customer review :  23 October 2014 by Shoesmith Michael    (UK)

Rating : 8/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

October 16th, Ibiza to London Heathrow. Well a great service as usual and we actually arrived on time for once, 5 minutes ahead of schedule, that is a miracle for London Heathrow! The only thing about British Airways is that they only do one drinks service, I am sure two is far more appreciative as I know other scheduled airline services do more than one on a 2hr flight. Tea/Coffee only gets offered a poor once. But great flight all in all!



British Airways Customer review :  23 October 2014 by Richard Hodges    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-IAD-LHR, 29/9 and return 13/10. We booked our original flights on WTP on the A380 and B777 both fitted with the revamped World Traveller Plus - far more comfortable than the old style WTP with an infinitely better IFE system. So guess how pleased I was when BA changed the aircraft on both flights to the now very aged and decrepit B747's with the old style WTP. The 747's really should be pensioned off and replaced with A380's - they are old, grimy and falling to pieces. Our B747 was filthy. The catering on the way out to Washington was not too bad - a half decent fillet steak. On the way back beef again but nowhere near as nice, and a truly horrible pathetic cold hard croissant and jam that passed for breakfast. Inedible and disgraceful. Good grief, BA, can't you even pop them in the microwave for 10 seconds? The good points: both flights were on time, and the FA's were OK. That's it. This would almost be acceptable except for the final insult - charging for choosing your seat after confirmation of the flight. This is cheap, nickel and dime, low cost airline stuff and not what you should expect from the nation's flag bearing airline. No other major airline that I regularly use does this - not even small ones like Bangkok Airlines or United Express. It is shameful - even our American friends who flew BA back to Chicago were dumbfounded. You expect it on Ryanair or other low cost outfits but this really shouldn't happen on your national airline. I recommend BA but with enormous reservations - try to book on the B777 or A380 and if you don't need to choose your seat before check in you'll be OK.



British Airways Customer review :  23 October 2014 by E Eriksson    (Norway)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-LHR in Business. BA has over the last few years put less priority on Oslo and SAS today has a better offering. BA is the only flag carrier in Oslo that does not offer fast track security. The Menzies ground staff are doing their best but does not have any authority to help when things go wrong. Particularly the evening flights are very often delayed due to late incoming aircraft from LHR and I have several times been an hour or more delayed and lost intercontinental flights as a result. The de-icing procedure is also much slower than on SAS. The lounge in Oslo is nice but not magnificent. BA has better service in business class than SAS with better food and free middle seat. You do however pay much more than for SAS Plus. The crew was friendly and did their best on my last flight, but seemed badly trained, forgot to serve bread with the meal and spent a lot of time chatting in the galley. One sometimes miss the old well trained BA staff. SAS also very often offer internet access on the London flights which is a plus.



British Airways Customer review :  23 October 2014 by Dave Mcdermott    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Bergen, Business, no priority boarding bus out to plane which was packed - a bad start. Aircraft cold, slow cabin service and in fact glad to get off. Food was ok ,the cooked English breakfast was nice.



British Airways Customer review :  23 October 2014 by S Shailes    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA176 JFK to Heathrow 13 October 2014. The outward flight had been so awful so the return surely could not be any worse. How wrong I was. Arrived at business check-in at JFK terminal 7. No staff at desk. Boarding pass printed at machine, but had to wait nearly twenty minutes to check luggage. Agent was rude and unhelpful. Onto the BA lounge. Sagging shabby seats and no food except crisps. On asking the receptionist where the food was, I was told passengers normally use the much advertised "pre-boarding supper" facility. Asked when this opened and was told it was not operating. Eventually, some badly cut sandwiches and lumps of cheese with crackers appeared. No hot food was available. Two hours before departure, the flight was posted as four minutes late. No further information was posted. When I asked for an update thirty minutes before scheduled take-off, I was told there would be an announcement shortly. Eventually a barely audible announcement came that the plane was now boarding. The departures board had not been updated, so premium passengers were forced to shuffle along with those in the main cabin. Onboard, after presenting my boarding pass I was given a grunted down there, with no indication as to which side of the plane I was seated. On reflection, late boarding may have been a blessing. I lost count of the times I was knocked by oversized and heavy hand luggage. Eventually the safety demonstration was played on the IFE system. The sound was inaudible. Surely a safety hazard. Similarly, all announcements from the cockpit went unheard. We took off one hour and fifteen minutes late, with no explanation given for the delay. The wine selection was very limited on the flight, as was the menu, two choices of main course, and only one dessert - I asked if I could have the advertised ice cream snack for desert, to be told there was none on board. Food was barely edible. Service was poor. The cabin crew seemed intent on throwing trays round as fast as possible. My salad was served with desert (which I did not want) on the tray. The main course was overcooked beef near raw vegetables. I was made to feel a nuisance when I asked for a second glass of wine. The narrow seat converted to a narrow and not very comfortable bed. Other carriers provide mattresses and duvets. BA seem to think a tacky blanket will do. The whole service has been downgraded to the standards I would expect in economy class. The nicieties that used to mark business flights have been lost in the pursuit of profit. Given that BA charge far more that their competitors for this route, I was thoroughly disappointed. I will not use any BA flight again if there is an alternative available.



British Airways Customer review :  23 October 2014 by B Kavanagh    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very impressed with Premium Economy on BA Sydney to Heathrow and return. Nice also, to have an unsolicited upgrade to Business on return, Singapore to Sydney.



British Airways Customer review :  23 October 2014 by Dave Mcdermott    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A319 Barcelona to Heathrow, Business, no announcements for boarding, so missed any chance of priority boarding. Why pay extra for something you are not going to get! Cabin service slow - over an hour until meal served, had to ask for another drink as only 1 small bottle given. They also ran out of the main choice meal and the cabin was not full, had second choice meal and this was cold. To Fly to Serve - I think not. Terrible service for an airline that is supposed to pride itself on service.



British Airways Customer review :  23 October 2014 by S Shailes    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA213 Heathrow to Boston 29/09/14 B747. There was nothing at all to commend this flight. I have had better comfort and service on low cost carriers. The seats must be the narrowest in class for any major airline. The business lounge at Heathrow is not well signed, and awkwardly placed at the top of escalators. At 0830 in the morning, the tables were overflowing with used crockery and waste food. When staff did appear, they did a very cursory clearing job. Never once in two hours, did I see any of the sticky tables being wiped down. On boarding, I was neither shown to my seat, nor addressed by name, as I have been on other airlines. When I asked for assistance in putting my hand luggage in the overhead locker - I was told in no uncertain terms, staff were not allowed to help. Again I have always had help on business flights on other airlines. In the air, the level of discomfort rose as those in the inside seats were forced to jump over my out stretched legs and cabin staff leant over me to serve the inside seats. The level of service could not remotely be considered acceptable for the price paid. Add in poor food and IFE, and decision to avoid BA flights in future was made for me.



British Airways Customer review :  23 October 2014 by K Lee    (Trinidad)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly the POS to LGW route on a fairly regular basis and the punctuality of the flight is bad. I suffered two 6 hour delays within 5 weeks on this route. The air steward wasn't friendly at all and was borderline aggressive when asking passengers to take a seat when the fasten seatbelt sign was switched on. The inflight entertainment needs updating. The screens are small and the resolution low. The seats were not comfortable either and you can feel every movement of the passenger which is sat behind you whenever they reached for something in the seat pocket.



British Airways Customer review :  23 October 2014 by Andrew Duff    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-AGP and back. 737-400s on both journeys. These aircraft are looking very tatty now - seats worn, cabins grimy and dingy. The 'food' was a soggy half-wrap with a filling-free miniature roll - it was unacceptable on a 2hr45m flight. No choice offered by the cabin crew even though they had 3 options. The claim that their food offering is appropriate to the time of day is hogwash - we were served exactly the same thing at 10.30am on the outbound flight as at midnight on the return. Although we benefited from it on this trip, BA need to change their hand luggage policy. There simply isn't space for 150+ passengers to bring 2 bags, which caused a lot of angst particularly on the return trip (both flights were completely full). On the upside, both flights were on time and the crews were friendly - the return crew dealt well with a potentially disruptive family group.



British Airways Customer review :  21 October 2014 by John Ritchie    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Aberdeen-Heathrow-Miami and return World Traveller Plus (premium economy). Received a text from BA at 0600 that our 09:30 ABZ-LHR flight had been cancelled which would impact upon the US flight. Phoned the helpline as suggested. Utterly useless options provided by their staff which was weighted towards a ticket refund - no use for a family holiday. Made unsuitable suggestions including can you get to Aberdeen for the 7:30 flight (it was 7am and had now spent 1hr on phone to them). Gave up and just went to the airport. Fortunately BA staff there were excellent and got me on next flight to Heathrow despite breaching their own min of 1 hour requirement for connections. Flight to London was good, with good service, leather seats. Cabin crew facilitated us getting off plane first and BA staff member met us to get us to next gate ASAP for Miami flight. Service centre useless but face to face staff great. LHR-MIA flight. Aircraft, a 747, was old and tatty and WT+ seats were rubbish in comparison to Virgin product that I have experienced. Not that comfortable. Seat back TV is same as economy namely 4" across, tiny but selection was ok, and seats are fabric and didn't seem that much better than economy. Food (beef) was outstanding for aircraft food. Staff were pretty good. Aircraft on time. Return journey much the same but staff were better. Conclusion is that face to face staff great, food great. But needs a modern fleet - our 747 was really aged and their world traveller plus product needs work, with hindsight probably would have just travelled economy as leg room wasn't that much more. If you take a iPad to watch movies and are not tall economy would do the job. Their helpline needs to be addressed. Clue being in the title - HELPline. Would fly BA again but would think about their WT+ option carefully.



British Airways Customer review :  21 October 2014 by D Martin    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEN, DEN-LHR - always use upper class in VA when I can. This flight reminded me of just why I rarely fly BA. Most of the crew were disinterested. I raised a couple of points but I was told I was wrong both times. Asked for another glass of wine twice with my main, the stewardess forgot and denied that I had even asked for one. Food going out was pretty good, but coming home just awful. I for one can just not get my head round the seat formation. You stare at some stranger on take off and landing, food and drinks for passengers on the inner seats are pushed in front of your face.



British Airways Customer review :  21 October 2014 by James williams    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew one way MCO-LGW, 6th October, the service, aircraft and overall product was so below standards and expectations British Airways has lost a customer for life. I requested assistance due to illness which I couldn't have at Orlando airport just the priority lane to help me not wait? When boarding they wouldn't let me board without checking with three people just because I was young and didn't appear to need assistance. After this I could barely make it to my seat without difficulty breathing, the crew just leant against the bulkhead and couldn't even ask if I was ok. The drinks took in excess of an hour with a lot of in and out of the galleys with no progress. The meal service took even longer and seemed disorganised, no choice by the time they got to me. The 2nd meal was a freezing cold croissant hardly edible. Why do they need to be chilled? Room temp would make them a bit better. The head rest was hanging off its housing when I boarded no attempt to fix by ground staff or reseat me into a working seat. The IFE screen was so tiny and had squares on it from the old fashioned touch screen technology definitely behind both Virgin and Thomson on this route. When I got to Gatwick the ground staff were just as awkward in providing me with assistance - if you don't look old then you shouldn't need assistance. Never again BA.



British Airways Customer review :  21 October 2014 by Rita Mullen    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First class flight from Toronto on Monday 6th October. The cabin crew were first class, food was very good. Smooth flight, great takeoff and landing. Would recommend flying with British Airways.



British Airways Customer review :  21 October 2014 by P Oliver    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to CMB via MLE and return, Sept/Oct 2014. As a British Citizen, you desperately want to like BA, but they do make it very difficult to do so. The recent documentary "A Very British Airline" whetted our appetite that perhaps a commitment to service may have returned to BA, particularly in the long-haul premium cabins. Sadly, on all the legs, the cabin service was totally indifferent without any effort to do more than the bare minimum. Attendants chewing gum, no smiles, everything was all too much effort. The only time the crew showed any animation was when talking to each other. Adequate is about the best description but it could have been so much better without any cost except a bit of effort.



British Airways Customer review :  21 October 2014 by Kathleen Kirby    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LGW to Catania. Lounge at Gatwick was good and staff very attentive, no lounge at Catania airport and given vouchers instead which we got a rotten cup of coffee from the BA approved cafe next to the non Schengen passport control. Flights both ways were good and we liked the Pilot pointing out Lake Geneva and telling us about our route so nicely. The return flight back to LGW, the Captain was hard to hear, and wasn't so interesting. That aside, on both journeys, we felt well looked after, with charming FAs. The food was also good too, and we landed on time. Baggage came very quickly at LGW, but at Catania airport it was a bit of a carnival! I'm afraid Catania airport is the worst airport I've been through, but there you go! I think it is one of the joys of travelling.



British Airways Customer review :  21 October 2014 by Guillaume Christian    (St. Lucia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

St Lucia to London round trip. Full flight both ways, quite unhappy staff on return leg, tiny seatback screens and poor selection of entertainment, meals satisfactory (taste was ok and enough to fill me up, both legs on time but was quite expensive for the service I got. Would fly them again if they are the cheaper option.



British Airways Customer review :  14 October 2014 by C Cutts    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MXP-LHR 6th October. check-in/bag drop at LHR pretty slow again - used lounge T5 South which I always like. A320 out which appeared new - a full flight of around 1.5hrs with a sandwich and drink served. Crew very nice and we arrived slightly early. Return check-in quick and then a long walk to the lounge which was shared with 5 or 6 airlines - OK not much food but pretty quiet and nice place to wait for flight. A319 on return full, again crew very nice the same sandwich and drinks served - arrived back at T5 on time, no bags so out within 20 min.



British Airways Customer review :  14 October 2014 by D Rahmatallah    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

777-200 4-class, refitted with the new World Traveller and WT Plus cabins. LHR-DEL-LHR. Very disappointed. On the outbound flight, the food choice was gone before they reached the 4th row of the economy cabin, meaning that myself and the rest of the cabin had to have the second choice meal - second choice for good reason. It was a truly unpleasant tray of food. The real issue is the introduction of possibly the largest entertainment equipment box in the floor space I have ever seen. It literally takes up half of the floor, and prevents you from stretching both legs out. I don't know if this is exclusive to the refitted B777's, but it is certainly a side effect of the new IFE, and isn't there on the the older cabins. The box seems to be under every window seat on both sides of the cabin. I really don't understand what the cabin designers were thinking allowing this box to take up so much of the space that is already so precious. They could have at least rounded off the corners. It seems rushed and last minute. This means that I am now avoiding BA when booking a trip if they are operating the B777 on the desired route. Bye bye Executive Club silver.



British Airways Customer review :  14 October 2014 by J Lavelle    (Ireland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked a seat in World Traveller (Ecomomy) for an extra 60 each way. This was to get an exit seat with legroom and a window. Seat was advertised as window exit. Yes it was an exit seat but there was no window at the seat. The slide / raft box protruded from the exit door greatly reducing the amount of space for legroom. Seat beside me was empty but a guy was quickly moved into it when he asked for it, despite us having to pay 60 each way for these seats. Stewardesses were friendly but service was almost non existent. The child portion chicken dinner was in no way filling. Was hungry throughout whole flight. No food or snacks offered until about 1.5 hours before landing when I was given a cheese roll with no butter or mayonnaise, completely dry and unappetising.



British Airways Customer review :  13 October 2014 by S Mordey    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA1326 LHR-NCL. 10.10.14. I arrived on time at LHR from Brazil using a different carrier. Journey thus far was enjoyable and on time. I know that that shortest final hop up to the north east is usually the most problematic and unpleasant, so I arrived fully expecting to land at Newcastle and get home late. However yesterday morning I was wrong, my flight wasn't running late, it was cancelled! I had a particularly revolting encounter with one of their "professionals" in T5. My courtesy and understanding towards the inept individual who was there to assist delayed passengers, was rewarded with the cheap nasty, passive aggressive and generally dismissive attitude which is offered so frequently by BA these days. No apology or empathy just waffle and rubbish. It's just simply not good enough, and a terrible reflection of what our flag carrier has become. To cut a long story short, I arrived at NCL seven hours late. And no surprises my luggage was left behind at T5. But then again BA only had seven hours to transfer it onto my flight. Well done BA! Simply the worst customer service that I have ever experienced anywhere!





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