BRITISH AIRWAYS   Passenger Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  19 October 2009 by James Crichton   (UK)

EDI-LHR. At check in we were charged an additional 25 pounds for being over the weight allowance, quite perplexed by this because we have flown BA many times and we usually only carry one suitcase and they combine our allowance, but not anymore, bad start to the "flight experience", we were also surprised that we couldnt check in more than 2 hours early, unlike the BMI desks. When they did open the desks it was like a cattle market, something that could have been avoided by letting people check in on arrival. The flight itself was late arriving by some 20 minutes due to weather problems somewhere. The aircraft was clean and tidy but aircraft decor told us it was an older plane. Fortunately we booked before they start charging to sit together. If BA keep this up, they will become a budget carrier and start to alienate there loyal customers, like us, who will now use BMI to London and other airlines for long haul. We've already decided to fly Air Canada in March rather than BA due to our check in experiences at Edinburgh.

BRITISH AIRWAYS customer review :  18 October 2009 by Mark Freyton   (UK)

Heathrow/JFK/Heathrow in Club World. Online check in a breeze and able to get my preferred seat on the Upper Deck of the 747. Fast bag drop was speedy, Terminal 5 was having a bad day at security and fast track took 20 minutes. Boarding fast, and welcome from crew was friendly. The meal was good, though didn't get my first choice (again!), but the alternative was fine. Noticed they have reduced the chocolates from 2 to 1! The entertainment system worked okay, although it did have to be reset a few times. The afternoon Tea was a bit disappointing, plastic wrapped sandwich on a nasty plastic tray. Landed on time and bags were delivered promptly. Return similarly good, great staff in JFK, lounge good, though needs updating and furniture looking a bit tatty. Crew were fine, though constant requests for the temperature to be lowered were ignored leading to a sleepless night. Many others were throwing their blankets on the floor, so I am guessing I was not the only one that was hot! Breakfast was horrible, plastic Starbucks like fruit, and they had ran out of Bacon Sandwiches by the time they got to me! It seems cost cutting is beginning to show at BA and it is disappointing when you have paid over £3000 for a ticket. All in all acceptable, but no feeling of luxury or style anymore.

BRITISH AIRWAYS customer review :  18 October 2009 by M Sayer   (Cyprus)

LCA-LHR B767. Booking and on-line check-in straightforward. Reception at airport desk friendly and efficient. Comfortable albeit not new cabin, inflight entertainment not to my liking on this trip and the B767 ceiling screen is not ideal anyway. The meal was good. A second drinks trolley appeared with the coffee. The impressive part is that, not only was the meal good but it was served at a steady pace and in the right order. BA cabin staff are professional and flight deck crew made helpful PA announcements during the flight. On time arrival but a bit of a trek from the satellite terminal back to the baggage hall. This is a route I have flown many times in the last 10 years and I haven't seen any signs of the standard dropping yet.

BRITISH AIRWAYS customer review :  16 October 2009 by Brad Blacklaws   (Australia)

DBV-LGW-LHR-ATH in Y class. B737 on the way which was pretty old and tattered. Just one small sandwich for food but drinks unlimited. The flight to ATH was on a 767 which was much better. The food was good and heaps of staff as the flight was not very full. It was a hassle to have to clear customs at LGW, get my luggage and then get a bus to LHR and check in again.

BRITISH AIRWAYS customer review :  15 October 2009 by Mark Evans   (UK)

LHR T5-DME Moscow-LHR. Utterly contrasting experiences that stemmed from the different configurations of the B767 used. Outbound, it was a short haul layout originally with 2-3-2 seating but now 2-2-2. The window/aisle paired seats were cramped and offered no obvious advantage over Economy - personal space was further reduced when the seat in front was tilted back. The breakfast served would have been the economy standard a few years ago. But on the DME-LHR return, the configuration was for long haul with all the space and comfort one would expect, plus enhanced IFE - a vastly more satisfactory experience. Happily, the service offered by flight attendants was up to standard on both sectors.

BRITISH AIRWAYS customer review :  14 October 2009 by Robert Szocik   (UK)

LHR-MAN 90% full A321. Paid much more than usual due to unavoidable last-minute purchase, but cheaper than rival on this route. Flight on time with excellent crew onboard. Would have been a near-perfect journey but the cost-cutting is starting to become obvious. I fly this route regularly and usually choose similar seats, but this was the third occasion since August that magazine pockets have emptied their contents onto my feet during take-off - lack of maintenance is becoming apparent. A minor complaint, but regular travellers notice these changes.

BRITISH AIRWAYS customer review :  13 October 2009 by Alan Mackenzie   (Denmark)

Have just tried the new 'paid for advance seat choice'. Not a good selection. If you are booked as World Traveller (ie. Economy Class), even booked months in advance, you might find most/some options are not available! No doubt these seats are held for exec flyers.

BRITISH AIRWAYS customer review :  13 October 2009 by T Neuhaus   (UK)

LCY-ZRH. Cheap ticket, convenient route and convenient times, but British Airways really needs to find a way to improve its act. Check-in staff were disinterested, even slightly rude. Catering on the flight consisted of a measly bag of cocktail snacks or a biscuit - for a lunchtime departure (12.55pm). The aircraft interior was ancient - seats falling apart and recline mechanisms broken. The seats were also rather narrow. The only positive aspect was the relatively friendly cabin crew, who tried their best. When compared to the available competition on this route (i.e. Swiss) BA lags far behind.

BRITISH AIRWAYS customer review :  12 October 2009 by G Marsh   (UK)

LHR-BKK-LHR. Flight out okay, cabin crew made you feel very welcome, reasonable standard of food, good entertainment. Seats tired and lacking leg room. Return crew were a disgrace to British Airways. They made the passengers feel as if they were an inconvenience. They rushed the drinks and dinner service so much so I had not even finished pouring my drink before one of the stewardesses swiped my can of coke away. Again the breakfast was rushed. No drinks offered after the meal service and hardly saw a member of crew for at least 6 hours of the flight. It would have been useful for someone to walk the floor every half an hour offering refreshments. In my opinion they should be jumping through hoops to retain customers in the current recession. Quite shamefully let down by a disinterested crew.

BRITISH AIRWAYS customer review :  12 October 2009 by Martin Coombs   (Australia)

Sydney to Heathrow in World Traveller Plus. Great crew on each, friendly and efficient and very generous with drinks. Extra leg room makes a huge difference compared to the sardine- like conditions in economy (did the same trip in BA economy last time - never again). Very good AVOD with a wide choice of options. The only downside was the food. All meals to and from London were without exception awful. On long haul flights the food becomes a welcome distraction for passing some of the 24 hour flight time away but this was not the case on these flights. Judging by the half eaten meals of other passengers seated nearby it would appear others shared a similar view. The food was the thing that let them down on this trip, hence the score of 7 out of 10.

BRITISH AIRWAYS customer review :  10 October 2009 by Y Croyman   (UK)

Philadelphia - Heathrow World Traveller Plus. The aircraft was okay, seats a little tired but acceptable, inflight entertainment okay - inflight service left a lot to be desired - only two hot drinks offered on whole flight. Food awful, choice of a chicken dish or vegetarian meal. Breakfast disgusting - a danish pastry so cold it was inedible and a pot of orange juice. The BA web site promises a much better experience than this which amounted to one of the worst value for money flights we have ever made.

BRITISH AIRWAYS customer review :  8 October 2009 by Les Brock   (UK)

LHR-BCN-LHR in Euro Traveller Cabin. For a fully flexible fare of £600+ BA now offers a choice of a bag of nuts or a fruit bar as an inflight meal. British Airways has really lost the plot. How do they expect to keep business travellers with a service like that. Well maybe they dont want to be a full service airline and plunge to the depths of Ryanair. Paying for seat assignment is coming and who knows next it will be the check-in fee. Bye Bye BA.

BRITISH AIRWAYS customer review :  7 October 2009 by Peter Ellson   (UK)

Felt like flying easyjet but paying full price. BA has lost its sheen. They are no more customer friendly either. If you want the comfort of a budget airline at a full price cost, then fly BA.

BRITISH AIRWAYS customer review :  7 October 2009 by Bill Atkins   (USA)

I recently had a delayed flight on BA which necessitated rebooking a connecting flight, on another airline, at additional cost. BA gave a credit for this cost with no argument and even gave me back my return upgrade as the delay caused me to be rebooked on a BA flight without the class of service to which I had upgraded. BA is still very good when they get it right.

BRITISH AIRWAYS customer review :  7 October 2009 by B Tesanovik   (Australia)

SYD-LHR on B777, LHR-BEG-LHR on A319 and LHR-SYD on B747. I cannot understand why BA does not allow for the seat allocation by the travel agents or at point of purchase of the ticket. They online check in system is rather poor, to demonstrate my point, I've logged in 24hr prior to flying back to SYD, and their system showed only 8 seats available? As the online check in system opens 24hr prior to departure it is very unlikely that 300 odd other passengers logged in at 10pm to check in! Food was average, and they kept running out of it. Furthermore, I don't understand the choice of meals, all meal choices, on all flights are high in salt - doesn't make sense, on a 24hr flight you're likely to swell, why compound the problem by diet high in salt?? BA doesn't provide water bottles overnight, rather annoying having to wake up passengers seated in aisle seats in the middle of the night in order to get a drink! AVOD has poor selection of movies. Most staff great, but I think I'll be flying different airline on my next trip to Europe.