BRITISH AIRWAYS review :  24 June 2008 : by David Lambourne  (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Premium Economy

DAR-LHR on B763 in Club World. I found the seat (2A) to be extremely comfortable, and the IFE wonderful. Cabin crew were great for the first 3 hours, but then seemed to take most of the rest of the flight off. After a full, tasty breakfast, there was precious little in the way of real food - a snack bowl of pastries/sweets/fruit was offered for the next 5 hours, and then a very small, bland sandwich and a piece of cake around 1.5 hours prior to landing at LHR. The food on offer did not correspond with the menu offerings, and I must say I was disappointed with the attentiveness of the cabin crew (had to get up and ask for beverages at certain stages) in the latter half of the flight, as well as the quantity and quality/taste of the food. On a 10 hour flight, I typically have two "full" meals - even in Economy. Just flew JNB-SIN-SFO on SQ in Economy, and I'd say the inflight service was better than BA's Club World. - on this particular flight at least. Hope my next BA Club World experience is better.

BRITISH AIRWAYS review :  21 June 2008 : by A Leger  (Switzerland)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-JFK in Club World (seat 15F), B777-200. Departure from Terminal 4, which was not crowded (it was 7 or 8pm). Efficient boarding. Champagne and juice served before (delayed) takeoff. The dinner was good and the lie-flat seat very comfortable. The entertainment system was excellent. The crew was attentive, but after dinner they did not clear my table. After waiting more than forty minutes for my tray to be removed, I placed it on the floor, closed my table, extended my seat to the horizontal position and fell asleep (thanks in part to the thick blanket and large pillow). The tray was gone when I woke up, so all was well again. The pre-arrival snack was a sandwich (cheddar). The flight landed in New York just before midnight.

BRITISH AIRWAYS review :  20 June 2008 : by G Smith  (USA)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

LGW-GVA plane was half-empty. Aircraft a little dirty, otherwise, everything exceeded my expectations. Food was excellent and offered free of charge, even for our short 1.5-hour flight.

BRITISH AIRWAYS review :  19 June 2008 : by Suhail Vadgaokar  (India)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

BOM-LHR-FRA-LHR-BOM. Flew Economy most of the route. BOM-LHR operated on a 777. Managed to reserve an exit row seat so it was fairly comfortable. The food however was lousy. IFE was ok. BA staff amongst the best - jovial and they don't make you feel like a burden. LHR-FRA-LHR flights on A320s. Ok. Nothing special, but on time. Got upgraded to Club World on the LHR-BOM leg and delighted with the experience. The Club World lounge at T4 is ok. The Club World flat bed is excellent and the food was also nice. However IFE needs a little bit more.

BRITISH AIRWAYS review :  19 June 2008 : by S Downie  (UK)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

EDI-LCY-EDI on BA Cityflyer. Apart from the now usual poor service from Aviance at EDI this was a remarkably trouble free journey outbound. Flight was full, onboard very pleasant and professional crew managed to serve hot meal and drinks service. Arrived ahead of schedule and quickly on our way with only hand baggage. Check-in at LCY was painless in comparison to LGW or LHR and return trip the following day was again a very busy flight with the same crew as outbound sector.

BRITISH AIRWAYS review :  18 June 2008 : by Neill Bell  (USA)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

DEN-LHR-DEN. Nice surprise to find on dropping bags at Club World desk that BA have a lounge at DEN. Good supply of sandwiches & snacks there, helpful staff. Fast boarding, average champagne once seated. Very good drinks service prior to what turned out to be an excellent meal service - good quality & quantity. Unable to use arrivals lounge at LHR T4 as plane late & the BA staff do work pretty much to rule on opening times etc. Return trip was good. Bags dropped, fast track security. The one remaining Club World lounge in T4 is fine, ample supplies though cleaning is a little slow. The flight was as good as the outbound: food & drinks spot-on & the whole lot of FAs were very professional & made sure all customers were well tended. Even though it was the old Club World I have to say, when BA get it right, the service is pretty much unbeatable.

BRITISH AIRWAYS review :  17 June 2008 : by Riaz Osmani  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

London-Dhaka-London the second week of June. I take this trip once a year and can say that the service has remained consistent for a while. Professional flight attendants and mediocre food and beverage service. BA is doing the bare minimum when in comes to inflight catering in long haul economy service. This flight still operates from Terminal 4. I found the whole experience smooth and uncrowded (since many other BA flights have moved to Terminal 5). This airline provides the only non-stop connection between London and Dhaka in both directions. This fact alone is appreciated by most passengers who can do this trip between 9 to 10 hours as opposed to between 13 to 15 as provided by the gulf based carriers. Inflight Entertainment was not AVOD in the aircraft used on this route.

BRITISH AIRWAYS review :  17 June 2008 : by J Bertani  (Italy)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

Rome-LHR-Washington in Club and JFK-LHR-Rome in First. Nice view from the Lounge at Rome Fiumicino. Onboard ok, but it used to be much better. T5 impressed - downside: we parked at 5B the most remote gate. Long walk to the automated train, then endless escalators and 2 immigration officers for almost 100 passenger. T4 to Washington - Lounge at gate 1 for Business passengers. Upper deck exit row. Great new business class seat. Wider and more privacy. Service so so. JFK-LHR First class. Concorde lounge a great place to wait for a flight but starts to show its age. First dining option was very good. Very good service, good wine, Elemis SPA is the cheap side of the experience.On board attentive, smiling staff. I had dinner in the lounge therefore a small salad was enough. Arrivals lounge at LHR 4 - shower was old and not that well maintained. I tried to have something to eat (was noon something). No more food (breakfast stops at Noon sharp) I managed to get some toast after negotiating with the staff. LHR-Rome at T5, I asked why there is no business class check in desks. The answer was a survey showed club passengers travel with hand luggage only and print their boarding pass at the office and head directly to the gate. I'm sure people will start to complain more and more. Security fast track was a joke. No control whatsoever of the boarding passes. Meaning a long queue at the only fast track lane. It took me 15mn to go through security on a quiet monday afternoon. I hope they'll be more efficient by the end of the year. Great shopping options. Fantastic Lounge Gallery. I love the whole new concept. T5 Is a wonderful tool for BA and travellers. I just fear the chaos when all BA flights will operate from there.

BRITISH AIRWAYS review :  16 June 2008 : by B Stewart  (Hong Kong)

Customer Rating : 5/5

Recommended:

Value for Money:

Cabin Flown:

Business

SFO-LHR. Despite being unable to check me and my luggage through to my final destination of DUB, check-in was fast and efficient. Easy boarding direct from the Terraces Lounge. Upper deck full but crew were friendly and excellent service. Only small gripe is the fact my seat wobbled whenever the person behind me moved - something I've experienced before in the New Club World seat.

BRITISH AIRWAYS review :  16 June 2008 : by Michael Cater  (Canada)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

VIE-YVR in Club World. Lounge at Vienna airport shared with other airlines. Terminal 5 at LHR is a disapointment. Lounge is to big and looks cheap. Showers are small but available. Massage at the Spa was nice. New business class at upper deck in 747 was perfect, much better then competitors on Vancouver route (Lufthansa, KLM).

BRITISH AIRWAYS review :  11 June 2008 : by S Wilson  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Business

LHR-AUH Club World on 777. Terminal 4 relatively straightforward, was directed to First checkin. Used Gate 1 lounge as it is quieter, though long walk to gate. Final call had been made but ended up sitting in a bus on the tarmac for 20 minutes with open doors whilst waiting for around 20 or so other passengers. Ridiculous having had to wait so long on a bus when we could have been taken to the aircraft and the bus returned. Onboard with old style Club World flat bed seats. Comfortable although found footstool out of alignment with flat bed when taking a nap (and wouldn't raise), and narrowness of seats notable (and I'm not overweight). non AVOD IFE with small screen a bit below standard. Food and drinks service excellent, fresh and delicious. Good flight, but looking forward to New Club World to provide a little more width for seats, and the final shift to Terminal 5!

BRITISH AIRWAYS review :  11 June 2008 : by David Griffiths  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

EDI-LCY-EDI Outbound flight left a few minutes late but arrived 7-8 minutes early. Avro RJ100 looked a bit tired internally but perfectly acceptable for a short flight. Full cooked breakfast served by pleasant and efficient Scottish cabin crew. We expected problems on the return journey because the previous day LCY had had to shut due to a WW2 bomb leading to aircraft out of position and crews running out of hours. BA's automated telephone departure information service advised of a 1 hour 10 minute delay but this seemed to be unknown to the member of staff standing beside the BA check in machines at LCY who assured us the flight was on time. No sooner had we cleared security than the departure board announced a delay of 50 minutes. BA must have done some sleight of hand behind the scenes because we were unexpectedly called to board an Avro RJ85 which left about 25 minutes late. The smaller aircraft required some reallocation of seats including ours but this was well organised and efficient. The flight made up time in the air and arrived in EDI a mere 5 minutes behind schedule. In the circumstances this was an excellent performance and I'd have given BA 5 stars if it hadn't been for the staff member failing to provide accurate information at the check-in machines.

BRITISH AIRWAYS review :  10 June 2008 : by Bill Atkins  (USA)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

First

SYD-SIN. Nothing really good or bad to say about the experience. Cabin rather shabby and food nothing special. Crew friendly and obliging.

BRITISH AIRWAYS review :  10 June 2008 : by Joseph Ng  (Singapore)

Customer Rating : 2/5

Recommended:

n/a:

Value for Money:

n/a:

Cabin Flown:

Economy

LON-SIN. The service was average but it seems like the 'alert button' was left on for quite some time before there was a response. No choice for breakfast which was a pity. The entertainment system hanged many times and it was the worst i experienced onboard flights. While the touch screen feature was definitely an improvement from previous times, the 'TV section' had quite a few programmes which either experienced technical faults or weren't available.

BRITISH AIRWAYS review :  7 June 2008 : by G Becque  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Malaga/LHR5. Slightly late departure due to late arrival of incoming. Newish A320,comfortable and with hard working cabin staff but worst food ever in BA economy. Mushroom pate sandwiches!! Most pax left them and crew confirmed that there are loads of complaints about the light meals on short haul and also the lack of bar stock with many items (tonic, coke etc.) running out on the outward leg and not being replenished. BA are you still a full service airline - you can better than this. Superb landing at LHR and a quick transit through passport control. Baggage in hall very quickly with only 20 minutes from landing to leaving Arrivals Hall and out to the car, another good BA/LHR5 experience except for those awful sandwiches!

BRITISH AIRWAYS review :  7 June 2008 : by W Hernandez  (USA)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-PMI Economy via LHR, MAD, Both flights JFK-LHR entertainment system was good, food was edible (not horrible), free spirits and wine, and coach legroom is acceptable. LHR-MAD there wasn't an entertainment system, but they give you alcohol and a sandwich at not cost and the legroom was still acceptable. MAD-PMI legroom was ridiculous, I couldnt move right or left or up or down, I felt like I was a piece of lego and I was stuck, I dont understand why BA and Iberia are partners, that is a nonsense!