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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  9 October 2014 by Sanjita Shah    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from SYD to London return. Poor service on board - nobody responded to the bell. Had to pay extra to book a seat in advance. The vegetarian food - all 3 meals consisted of paneer on both journeys.



British Airways Customer review :  9 October 2014 by Bob Motto    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE to LHR - Seats were of the new configuration, only 30 inches both in Club and Economy. The seats are very uncomfortable and there is very little room to relax or work if the passenger in front reclines their seat. The new cabin looks very small with the new seats and I would not recommend anyone wanting to work to fly with BA now. The service was not to a good service, and when taxiing you could hear passengers telling someone to turn their phone off but no crew moved to find out what was going on, they were more concerned in their own conversations. I hasten to add that this is the new cabin crew with the thunderbird hats who are far inferior to the well paid counterparts. BA short hall can now be classified as a Low Cost Carrier now, they have lost all sense of customer service & customer needs.



British Airways Customer review :  6 October 2014 by Parry-Williams Garth    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA16, SYD-LHR, 4 Sept, Brand new 777, great VDU and excellent music sound quality with own headphones. Supplied headphones did not work. Warm, attentive stewards. Low salt meals very tasty. Always served first, though would have liked standard English breakfast - not low salt. Seat though standard economy was soft. BA9, LHR-Bangkok, 18 Sept, Older 777. Stewardesses interested and human in their approach. VDU not that brilliant. Food also quite satisfying. Bags on both occasions arrived promptly. Well done BA.



British Airways Customer review :  6 October 2014 by S Bramwell    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NCL-LHR-LAX / LAS-LHR-NCL. NCL-LHR A320. Comfortable enough for only a 1hr flight. Crew did a great job serving a full flight in such a short space of time. Overhead bins were full and was a bit tricky finding space. Some passengers had put very small bags overhead and not under seats and refused to take them down, it did seem people have more carry-on than allowed. Took off on time and arrived early, but this meant no stand available for 15mins. LHR-LAX on A380. Paid to get two economy seats on the upper deck together and was worth the money as no stranger next to us, no moving for loo breaks etc. Aircraft excellent, IFE great (games were good, moving maps etc also great), crew superb, food was nice (first meal very good!) and the ice lollies were a great touch, but did think an extra drinks service would have been good. We were close to a galley so easy enough to go and ask for drinks which we did two/three times. Seat was good, but equal space to the earlier A320. Extra bin beside seat was useful. The arm rest doesn't go all the way up which was a bit of a pain. Take off delayed by a fault on the airbridge but arrived on time - takes a while to get off due to number of people. LAS-LHR on a B747. Older aircraft and compared to the brand new A380 it showed Again paid to get two seats together which was worth it. Seat ok but not as comfortable as previous flights, food was ok, IFE was ok but my PTV was off centre so had to watch sideways. Overall just an ok flight. Crew were friendly and didn't hide away all night which normally happens on late flights with other carriers. My only problem was the arm rest didn't go up and when the seat in front of me reclined I couldn't get out. LHR-NCL on a A319. Super quick flight, not 100% full but crew again worked quickly to get everyone drinks and snacks. Arrived 15min early but took a while for bags to come off at NCL.



British Airways Customer review :  6 October 2014 by J Wer    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled to Rome with British Airways. On the way there everything went fine. A day before our departure we were told that the flight was overbooked and asked politely to change to a different flight. We were told that they would pay for the taxi (the flight was earlier and no public transport was available.) as well as for the breakfast that we were missing at our hotel. We agreed to change, because we sympathized with BA representative, who had a difficult job of asking people to move to a different flight and because we wanted to support British Airways. Big mistake. Apparently everything we were told by their representative was a lie and no refund for the taxi fare was given to us. So much for doing BA a favor, they are not a reputable company they once were.



British Airways Customer review :  6 October 2014 by Keung Kieron    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA26, 22/6/2014. During my trip to the UK, I feel very pleased that I chose BA. The A380 was superb. The new Thales inflight entertainment was more than excellent. There were 1250 hours of On Demand to choose from. Although the food was quite limited, I really liked the entertainment and the staff service. First class service in economy class!



British Airways Customer review :  6 October 2014 by Burke Tom    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the new 787 Business Class from PHI to LHR. The aircraft was impressive. It was quiet and comfortable. The lower altitude cabin and the higher humidity were not noticeable in flight, but the lack of jetlag was noticeable. Service was very good. The business cabin was 2/3 empty. The cabin crew were very attentive. The negatives was the seating and entertainment system. With the large windows, the rear facing seats were a poor design. The feeling of closeness was uncomfortable. I guess the extra seat they squeeze in makes it all worth while to the airline. The amount of choices in all the video selection and the content left a lot to be desired. Return was in a 777. The seating and entertainment were the same, This and the A380 use to be my favorite airplane. However the 787 has become favorite airplane now. I think it is the last time I will fly BA Business class until they change their seating.



British Airways Customer review :  6 October 2014 by Clive V Drake    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hannover - LHR. What a miserable experience this was. This return ticket was £950 for a total of about 140 mins flying time. I checked in online and there was considerable delays on this as there was, following a phone call back to the UK, an equipment change, from an A319 to an A320. Anyway I checked in online eventually and made my way through security. I asked an information post - as to where the Club / Business class lounge was and I was told it was land side and between "this terminal and the next terminal". I could not believe it. Surely a simple prompt online when checking in - could have told me this. Flight left on time, a reasonable light lunch and three Gin and Tonics later we got stacked over the East End for 25 minutes but landed "ahead of schedule". A miserable experience from the so called "world's favorite airline".



British Airways Customer review :  6 October 2014 by Bernard François    (France)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-London Heathrow - I did not really see the BA hospitality. The entertainment was poor, and the seat very uncomfortable. This experience makes me very frustrated, the only good thing was the low price.



British Airways Customer review :  6 October 2014 by K Jackson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LGW to PFO and back recently. Plane was old, tatty 737 but at least we got the 34" of legroom which the refitted planes no longer have. Flights were on time both ways, food was reasonably good & cabin staff were charming (specially on the outboard flight). I was surprised to find BA no longer has a Club Lounge at Paphos and even more surprised to find that there was a comfortable lounge there that BA Club Europe passengers were unable to use. We were given vouchers as compensation and thought we would at least get a glass of wine and a sandwich - but no. The vouchers were of such low value they could only be redeemed for things like a local beer, crisps and chewing gum. Even though the flights were quite good I feel that BA are treating their Club Europe passengers with contempt by denying them any lounge access or reasonable compensation - also by refitting their aircraft to give passengers less seat width and the same legroom as economy. Why pay a premium price for a non premium product?



British Airways Customer review :  6 October 2014 by Christopher Neep    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to YVR. September 29, 2014. I've been a loyal BA passenger for years but after three recent flights, that's not going to be the case any more. How BA have the audacity to screen 'BA, A Very British Airline' on their IFE is beyond me! While the film chronicles the supposed high standards and rigorous staff selection and training, the reality is altogether different. The food on BA85, LHR to YVR was atrocious - dried chicken sitting in a dubious brown 'sauce'. The service was unsmiling, unhelpful and inattentive. BA used to have a good IFE selection. Not anymore! Very unimaginative selection of films, TV and audio programs. I've recently travelled on Qantas and Air Canada on long haul and both carriers far superior to BA. Air Canada has significantly improved it's standards.



British Airways Customer review :  2 October 2014 by A Cotrim    (Portugal)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JNB (South Africa). Booking done from site www.britishairways.com and the check-in too. The time boarding was done with great quality in Terminal 5 in Heathrow airport (pier C, gate 65) and schedule. Cabin crew was fantastic. The flight was very good, the quality of the plane provides an excellent trip. Takeoff and landing very smooth. The "rest position" of the seats makes, in upper deck, the legroom a little tight. Do not choose the emergency exit seats because they do not have access to windows and are narrower because the table and the monitor are on the armrest. JNB-LHR. 747-400. It is a much older plane. However the trip was very good after crossing the storm just outside Johannesburg.



British Airways Customer review :  2 October 2014 by Mark Niall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew earlier this month LHR to IST in Club Europe. Good smooth uneventful trip. Good lounge at Terminal 5. Food and service onboard was very good. Priority boarding and priority pass for immigration in Turkey. However, it is difficult to categorise the seating and space with Business Class. In fact the amount of room available seemed little different to Economy.



British Airways Customer review :  2 October 2014 by D Taylor    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Airbus 321 from Amman Jordan to London. Flight on time. Full plane. Very uncomfortable seats, I am tall, no leg room, knees against the seat in front for the flight of over 5 hrs. This is the wrong plane for this trip-narrow single aisle, only 2 toilets for all 180 passengers - more like a bucket and spade flight. Food very moderate, salad starter of 3 leaves and an uncut chunk of cucumber, main course of chicken and potato was tepid, not hot at all. Cabin crew spent a lot of the time chatting in the galley at the back of the plane, although the food service was quick. Upgraded on the outward trip-what a difference! BA needs to sort the plane choice out-this flight is often completely full. Economy was very poor.



British Airways Customer review :  2 October 2014 by Derek Salter    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy from LAX to CPT via LHR. Airbus 380 on first leg 747 on second. Both flights completely full. Airbus quiet - on upper deck with a window seat. Room underseat very limited due to two entertainment boxes but storage by window as compensation. For a new plane seat isn't very comfortable - rather hard and I prefer the old-style head rest on the 747s. Great entertainment screen. 747 seat v comfortable and softer but plane is showing its age and noisy after a 380 flight and the seat back screens smaller than many phones these days. Staff on 380 v helpful and pleasant - more functional on the CPT leg. Special meal not provided on last section of CPT leg - otherwise provided and edible. Boarding easy at LAX more chaotic with less waiting area space at Heathrow - they really didn't plan the waiting areas well at Heathrow - just too cramped and poor layout. And transferring through from section c to section a and then back to section b at Heathrow is a real pain and the shuttle was very full too so would avoid if possible. Otherwise flights on time at both destinations despite leaving late. Heathrow is the main drawback when using BA and transferring - what a shame that they didn't make it easier when planning the new terminal. LAX was a joy to use in comparison - so smooth and staff extremely pleasant and helpful despite having a poor reputation.



British Airways Customer review :  2 October 2014 by Christopher Neep    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA 084. YVR to LHR on August 28, 2014. Premium economy. Much below previous experiences flying in this cabin on BA. Staff were indifferent and inattentive. The meals were deplorable! Despite being a small cabin, there was only one meal choice left half way through the dinner service - a very heavy and overly rich pasta dish, accompanied by an equally heavy piece of dry chocolate cake. Hardly suitable food for a long flight. Breakfast was worse - an equally heavy fruit muffin and tea or coffee. Very poor! A number of seats in this cabin, have metal boxes underneath, rendering the much-advertised additional leg room, useless. IFE far below what it used to be in terms of quality and variety of programming. A very unpleasant experience and definitely not worth the additional cost.



British Airways Customer review :  2 October 2014 by D Taylor    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Amman Jordan, Airbus 321. Outward flight delayed 2 hours due to unloading a bag and technical problems on the ground. Flight completely full, upgraded to Club World. Cabin crew there excellent and attentive. Seat comfort was OK but not special. Food was good. One very small toilet next to the pilot door for Club World passengers. Terminal 1 on its last legs but check in was quick. Return trip was in Economy-what a difference!



British Airways Customer review :  2 October 2014 by A Cork    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-FCO. Flew out Club Europe courtesy of a reduced fare by BA. We thoroughly enjoyed the experience. The Lounge in the satellite was more relaxed than the main T5 terminal. As it was an early flight the food was fresh pastries and small bacon baguettes which were excellent. Nice way to start a journey. The flight was good. Very attentive staff on the B767. My colleagues had recently flown easyjet and hadn't flown Club before and were very complimentary about the experience. The return was economy on a new A320. Impressed with the new style seats and again was a good experience.



British Airways Customer review :  2 October 2014 by Ash David    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BA055, LHR to JNB on the new A380. What an absolute pleasure that was. Had seat 50H which was at front on top deck. The cabin was nicely laid out, I have to say I like the BA "cocoons" I know a lot of people do not but gave me plenty of privacy. The staff were extremely friendly and attentive, with high quality food and excellent champagnes and wines. I would fly this plane again over any other. What was also amazing was a toilet that was not a rabbit hutch. Flew Back on BA056 3 weeks later. Same seat only to find that the seat function did not work, New plane and breaking already! Not a major problem as stewards moved the seat manually for me. The quality of the food and beverages was up to the same high standard as when I flew out. Movie choices were excellent and the quality of the new screens way above those on the older 747's and 777's. I managed to get good sleep on both legs at least 7 hours.



British Airways Customer review :  29 September 2014 by R Simon    (Austria)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-LHR-LIS on Sep 18, both legs on an Airbus 320 in Club Europe (Business Class), both legs on time or almost on time with an excellent crew (as most times with BA). Transfer procedures in LHR Terminal 3 were fast and friendly, even the extra security checks required for all transfers at LHR (even Intra-EU) were hassle free and easy. The scheduled layover was a rather long 3 hours. BAs Galleries Lounge in LHR T3 was also comfortable with excellent drink selection and quite good food selection. I fly the VIE-LIS route regularly and surprisingly transferring at LHR is superior to most alternatives on the VIE-LIS route (especially to the more common alternatives FRA, CDG, and even AMS and BRU), with the possible exception of ZRH, so taking BA via LHR is a really good alternative, if the direct TP flight is not an option, for whatever reason. The only, negative I have to say, that both flights featured the new BA slim seats, which are really a huge step back in comfort compared to the old seating. Seats in Club Europe are economy seats with limited seat pitch and the middle seat left empty. Its just like flying with Star Alliance with their uncomfortable Recaro slim seats. Catering on the VIE-LHR was afternoon tea, which is BAs weakest Club Europe service, with bland sandwiches and acceptable scones. Even their Chicken Tikka sandwiches in economy are better, but they have full bar service and brilliant, attentive FA’s, so I believe BA is still one of best options to fly within Europe. Catering on the second leg was a good prawn salad (or a chicken dish). However, my luggage did not make it to LIS that day, which was an unwelcome and unexpected surprise after the long layover in Heathrow. But, the issue was handled well, fast and friendly by Groundforce, the company who does the luggage handling for BA in LIS and I received my luggage without any further hassles the next morning. Not a perfect score due BA’s new seating, the delayed luggage and the VIE-LHR catering, but still pretty good service. As a side note VIE airport is getting worse and worse. Long lines at security with only two of the available four lines open. BA uses a shared lounge in VIE, which was overcrowded with basically not a seat available to sit down and limited food service. But at least BA uses the old terminal which is still far superior to the new skylink terminal used by Star Alliance, which really is a show piece how not to design a new terminal.



British Airways Customer review :  29 September 2014 by M Ellwood    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick-Colombo via Maldives 10/09 return 22/09 Club World. 777-200 3 class flight seats good as usual, inflight meal OK. I really would be happier with a selection of starters and NO main course. Crew worked really hard as there were a few demanding passengers! Full London-Male-London just a handful of us continuing to Colombo, not surprised BA are stopping the Colombo service from 28 March 2015.



British Airways Customer review :  29 September 2014 by D MacDonald    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tel Aviv to Glasgow, via Heathrow. Club World on ex BMI A321, so a different seat to the usual BA Club World product. Overall an excellent flight and service all round. The crew in Club World were a real credit to BA and could not do enough for you. Catering was excellent, the seat was very comfortable in all positions and the airport experience at all ends was quick and easy. Overall an excellent premium product made even more special by the cabin crew.



British Airways Customer review :  29 September 2014 by A Ross    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to LHR - Despite the image the BA TV show conveyed The Galleries Lounges at JKF is the worst run of all the BA Lounges I have visited. I have had more polite service at Macdonalds than at the desk in the Galleries. There was nothing business class or tranquil about the space. The spa was a fully booked with no appointments for two hours and "the sorry we can't be of service today" was more than disappointing especially given the £6K ticket price, and the message was delivered with such insincerity. How can BA get it so right offering 1st Class service in London, Miami, Boston, Seattle, Hong Kong and Sydney (to name a few) and offer budget airline service with a mediocre selection of sandwiches in JFK. Boarding was a mess. They were boarding a Qantas flight at the adjacent gate and all the passengers got mixed up. We asked a BA member of ground staff where to queue and she said she did not know and it had nothing to do with her! First and Business class passengers were directed down a cul-de-sac marked fast track which came to a dead end in a sea of passengers and eventually all the premium passengers joined the line behind the economy passengers and boarded last. We ask "why" as the lady gave us back our boarding cards and she said "nothing to do with me". Upstairs on the 747 in Club was excellent, professional attentive staff, good food and wine, good entertainment, BA at its best the only flaw was no menu cards because of a mistake at JFK, no surprise. Heathrow ground services were smooth and our bags arrived in no time at all. I will fly BA Clubworld again but not to JKF, I will use Virgin who offer better ground services at JFK which match the price of the ticket and they value their customer more.



British Airways Customer review :  29 September 2014 by D Whalley    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to London Gatwick. Delayed take-off from Rome largely because the plane was held on the runway for nearly 30 mins. Cabin clean and in good condition. Staff attentive and professional. Seats adequate for short journey but legroom is not generous. Food ans drink welcome but the food poor and unnecessary on relatively short journey. BA could save money by limiting to beverages.



British Airways Customer review :  29 September 2014 by Clive Drake    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Hannover Germany. You really wonder sometimes with BA. I paid £940 return and what a joke. (Last year I flew Stuttgart and Berlin in Club for about££600 and was very happy). Firstly the flight ran from T1 at LHR. T5 Club lounge is rather good. On first sight the T1 lounge looked OK. I arrived at 15.03 and was told hot food was not available after 3pm. With a bit of grovelling I managed to get a plate of Singapore Chicken curry from the waitress. The whole food area consisted of a few miserable sandwich's, peanuts and a miserable looking soup. Drinks ok. Flight was an A319 which left about 40 minutes late. Couldn't be bothered to eat the Prawn salad - which actually looked ok. FA's were fine. In summary a real big BA con. Flight was one hour and at £450+ per hour it costs more than a 7 hour flight in First to JFK. A miserable experience.



British Airways Customer review :  29 September 2014 by Driscoll Peter    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to Alicante out on 8th September early flight. I was disappointed that, due to BA changing the aircraft, the seat in the exit row that I booked and paid extra for was not available and they had failed to inform me. The seat allocated on the Boeing was quite cramped for my frame and I was not that comfortable. I had tried to get this changed before the flight on line but all I got was a request to phone BA after the flight. There must have been other passengers affected in this change. That said, the flight left on time and the proffered cheese croissant and coffee were fine. Staff attentive and pleasant. The return on 22nd was the 16.35 departure which again was punctual and my seat choice was as I had requested. The snack was fine and the small bottle of Pinotage was pleasant enough. Due to turbulence about which we had been kept informed by frequent announcements by the first officer and captain, the ride was a bit bumpy for half an hour or so. I think that BA needs to update some of these old dinosaurs and invest in new planes like Easyjet and Ryanair seem to be able to do. However, by booking early I got a great price, decent luggage allowance and a snack so I can't complain. I also like the ability to carry on a laptop as well as a cabin bag, avoiding some of the boarding horror stories associated with the budget airlines. I do like to "fly the flag" and shall continue to do so but a bit of investment in new planes would be nice.



British Airways Customer review :  25 September 2014 by Paul le Grys    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

2 recent flights, LHR to SFO (12 hrs) - 7th Sept then San Diego to LHR (9 hrs), 21st Sept, BA 272. Club World cabin. Wife and I have flown business class on - Singapore, Air New Zealand, Emirates, Air Malaysia and Virgin, on 20 occasions to New Zealand by various routes, so we are familiar with the service provided at this level by other airlines. BA, in our opinion, doesn't come close. Briefly: - being charged £284 extra to reserve seats, how do they get away with it? Personally we felt uncomfortable with the back-to-front seat layout, too enclosed and awkward to get out of, (we were in the inner cell) and I would imagine irritating for the outside passengers as well to have people clambering over their legs. Details - "hot towels" threadbare, scraps of cloth that were stone cold in under ten seconds, and then only one and nothing for morning wake-up, cheap looking menus, lukewarm tea and coffee thrust over the barrier in mugs, a sudden rattle as the screen was lowered and a basket of bread rolls thrust under your nose, having to reach out sideways to receive meals, embarrassment at disturbing the outside passenger trays passed over them, minute napkins, (expect paper sheets anytime soon) cabin crew just doing their job, walking up and down the aisles at great speeds so as to avoid being asked for something, cold soggy croissants which are an insult to croissants, and don't get me started about the bacon roll! We were offered a drink before dinner and had to ask for a top-up, one glass of wine with dinner (dry tough steak) and a refill after we had finished eating, no after dinner drinks were offered. Lights out-see you in the morning! I could go on, but suffice to say we are so disappointed that our national airline could be so far behind the others.



British Airways Customer review :  25 September 2014 by Stephen Mordey    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA1326, LHR-NCL, 18/09/2014. As is the norm, flight departed late. Cabin crew somewhat passive aggressive. Going through security at T5 prior to boarding was a more customer friendly experience. Landed with the customary jolt at NCL. Is there an alternative? Of course not! Not an experience to make me want to make BA my long haul carrier of choice. And an experience which is repeated frequently.



British Airways Customer review :  25 September 2014 by Anita Sulley    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew on the A380 from Heathrow to Jo'burg return, economy class. I thought the flight was excellent. The crew were very helpful and the meals were good. We flew in the bottom level one way, but the upper level on the return - I liked the upper level better. There are convenient storage units by the window seats. Keep in mind the overhead compartments are smaller upstairs though. Would definitely fly with them again.



British Airways Customer review :  23 September 2014 by Glaser Werner    (Austria)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to PHL on 787, online check in worked well, T5 first class lounge very nice, good choice of drinks available, food could be better but nothing to complain about. Priority boarding worked well too. Service always very good (flying every month to the US). Did not eat anything because I wanted only to sleep. Had seat 3e (middle seat at the end of the first club world cabin) which gives you a lot of private space. Entertainment system good but a better selection necessary. Overall I can recommend BA, however on most of the Asian airlines you have roomier seats.



British Airways Customer review :  23 September 2014 by Akram EL Dimerdash    (Egypt)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHD-LHR. I flew BA from Belfast George Best Airport to London, the flight was very good and on time, and uneventful. The crew was excellent and the aircraft was a new A319. The fare was ok.



British Airways Customer review :  23 September 2014 by J Rose    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Considering our outbound flight to Orlando was delayed a good 2 hours, I'm not sure why I expected better service from BA coming home. Over a day before our return flight was due, there was already a delay posted, bumping our flight up a whole three hours. The next morning we wake to find our flight now leaves at the break of the next day at half 12 in the evening! We booked our flight to leave Saturday so we would arrive home on Sunday and be able to go back to work for the Monday. But thanks to the reliability of British Airways, not only had we paid for two - now immensely - overpriced flights, we will be loosing money from not being able to attend our jobs! Absolutely disgusting show from BA, I honestly wouldn't even chance a brief flight with them for fear of having to cancel numerous plans due to the ineptitude of a shoddily run business! I won't be recommending BA, in fact I will actively encourage everyone I meet to avoid their awful business at all costs!



British Airways Customer review :  23 September 2014 by N Williams    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN in Economy. Very relaxed and prompt check in at T5. A good, attentive and humorous cabin crew, nice wine, dinner enjoyable, the same poor breakfast as 20 years ago. Very clean and tidy interior on 777. Punctual, and it goes without saying that the flight crew are excellent and you feel safe. Will definitely seek to use again.



British Airways Customer review :  19 September 2014 by I Cameron    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIS in Club Europe (on Avios). Easy check-in and security. BA lounge reasonable - good selection of drinks, food slightly stale looking but tasty enough. Bus out to plane. Nice welcome in Club Europe cabin on brand new A320. Seats comfortable, albeit less legroom than expected. Food excellent, served by very attentive cabin crew. Good updates from pilot. Very good flight overall.



British Airways Customer review :  19 September 2014 by Kuhan Kandiah Chelvanathan    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew between LHR and JFK and the return leg was IAD to LHR and onward to KUL on MH. I must say BA has an excellent product offering. The crew are extremely friendly and are attentive. They are kept busy the entire flight with juice and water being served consistently. The only setback is that their B747 have seen better days and is in dire need of a refurbishment. Food was good but the IFE could be improved further with enhanced audio and video selection. I will surely fly with BA again. To the crew, keep up the good work.



British Airways Customer review :  19 September 2014 by D Preston    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Heathrow - Madrid return. Have always been loyal to BA but no longer. T5 Lounge overcrowded, poor range of food, rubbish and uncleared crockery and glasses everywhere - not particularly pleasant. Bags not tagged priority. Fast Track not fast. Service on board to Madrid was exceptionally good and old style BA. Return, bags not tagged priority, no priority boarding, old aircraft, rude staff, cramped seating, poor and cost cutting catering with no attempt at service beyond handing out. Very disappointing experience and unacceptable. Could not select seats on-line for return flight as computer had allocated them. Eventually seats changed when called call centre - told couldn't be done for half an hour and strangely, as the conversation moved forward, they could do it. Waste of time and energy. Practically everything suggested as part of the Club Europe package didn't happen. Club Europe used to be so distinctive and worth and I always felt it was worth the premium price. To be honest, I have cheaper alternatives from closer airports which I will now be using for my regular flights to and from Spain.



British Airways Customer review :  19 September 2014 by Mark Williams    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-BUD 11 Sep BA866 and return 15 Sep BA 869 Club Europe. Early morning flight from T3 so breakfast in lounge. Usual assortment of cereals and fruit etc but limited selection of hot food (although the bacon roll was delicious). As is usually the case, had to ask for champagne but staff happy to oblige and quickly brought it to our table. Plenty of staff around and the whole lounge appeared to be kept tidy and clean. Had to board via a bus and there was no preference given to business passengers. Managed to get onto the bus first and got to seat without any problem. Plane had been refitted with the new layout. Beautiful cabin and the seats are lovely but gone is the extra leg room in Club. Big disappointment. It feels quite claustrophobic and then the person in front puts their seat back. Not as nice a place to be compared to the old club section, aesthetics notwithstanding. Friendly crew, plenty of champagne and a surprisingly good hot breakfast of omelette, mushrooms, bacon and sausage with hot bread. Coffee still poor, however. No IFE apart from progress maps / information on small screen from ceiling. BUD airport a disaster. No time at all to clear immigration but had to wait almost an hour for bags - priority tags didn't seem to make any difference. No aircon in bag collection and overcrowded with people waiting for bags. Very uncomfortable and unpleasant. On return, the lounge BA shares at BUD is small with very limited selection of food and drinks but all quite acceptable. A short delay was posted at check in and gate changed but all in all, no real problem. Priority boarding worked well. Same plane configuration on return. Excellent crew up front on return too - plenty of smiles and chat. FAs free with the booze and nuts. Food was again a surprise - I had cod with a tandoori sauce and rice with cauliflower. Very tasty. BA can be hit and miss but I thoroughly enjoyed both flights. A great soft product if they can maintain the standard but the new fit out is a disappointment.



British Airways Customer review :  19 September 2014 by D Preston    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Heathrow - Madrid return. Have always been loyal to BA but no longer. T5 Lounge overcrowded, poor range of food, rubbish and uncleared crockery and glasses everywhere - not particularly pleasant. Bags not tagged priority. Fast Track not fast. Service on board to Madrid was excellent good and old style BA. Return, bags not tagged priority, no priority boarding, old aircraft, rude staff, cramped seating, poor and cost cutting catering with no attempt at service beyond handing out. Very disappointing experience and unacceptable. Could not select seats online for return flight as computer had allocated them. Eventually seats changed when called call centre - told couldn't be done for half an hour and strangely, as the conversation moved forward, they could do it. Waste of time and energy. Practically everything suggested as part of the Club Europe package didn't happen. Have lodged complaint but, beyond an automated reply, no response - Club Europe used to be so distinctive and I always felt it was worth the premium price. To be honest, I have cheaper alternatives from closer airports which I will now be using for my regular flights to and from Spain.



British Airways Customer review :  19 September 2014 by Debbie Donnelly    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used BA for a return trip to Denver and was very disappointed. Plane was old and tired, cabin crew did the minimum required and food was basic. Had flown Emirates the previous month and BA cannot hold a candle to them from the warm towels, wide seats, great entertainment and shiny new planes. Wont be looking to support BA again.



British Airways Customer review :  19 September 2014 by Neil Macali    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Orlando, Florida (MCO) - London Gatwick (LGW). Wed, Aug 27 return Sun Sep 7. We paid over 150 dollars more for our seats, and didn't even get a choice of what we wanted for our meal. In addition, the inflight entertainment didn't work on our return trip.



British Airways Customer review :  18 September 2014 by Peter John Gillham    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently travelled with a friend to St Lucia and have to say that BA has once again surpassed my expectations. My travelling companion and I had booked World Traveller Plus and we were delighted to be upgraded to Club Class. The cabin crew were polite and attentive without being intrusive. We were also upgraded on our return and once again the high standards set on the initial journey were matched.



British Airways Customer review :  18 September 2014 by David Iles    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-MCO-SEA-LHR. Seats booked during Club World sale window - so reasonable priced. Check in at Gatwick very easy and through the fast track in about 5 mins. Boarded on time, with short wait before take off. Staff on the outbound leg superb, attentive without being intrusive food as ever palatable and overall great trip. Inbound Seattle - Heathrow. Lounge at Seattle is simply too small with insufficient seating however once on plane staff were again excellent although they appeared little rushed when compared with the outbound leg that may simply be because the CW cabin was more full. That said the high standards were maintained so a credit to the team in the CW cabin. Overall another good experience when travelling with BA.



British Airways Customer review :  18 September 2014 by Mary Fisher Loar    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

If there is an alernative I will never fly BA again. I used to travel BA and it was wonderful, now it is like an "old" airline. I flew from Seattle to London this summer on a 747, the leg room was not the best, the plane looked tired and I was not impressed. I am disabled so it is difficult for me to travel anyway. When we went back to Heathrow, I asked for help to get to my gate and I was put in a "PEN" with other disabled people waiting for our flights. No one told us that they do not send you down until your flight is getting due to leave. In that time we could have gone and had a meal. My flight back to Seattle was on a B777. The aisles were narrow and the seats very narrow. I am only 5'3" but my knees touched the seat in front of me. It was very difficult for the people in the window and middle seats to get over me, I had to get up out into the aisle for them to get out. Being disabled to be up and down is hard, especially in such a small space to manoeuvre ones legs. When people in front reclined it was awful. The food that was served was absolutely rubbish. What happened to the good BA service of a few years ago. No more BA for me if I can help it.



British Airways Customer review :  18 September 2014 by Mairead Fitzgerald    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My British Airways experience LHR to Paris CDG was excellent. I was travelling with an infant. The staff at LHR were so helpful and kind and went out of their way to help me. However it was a very different story on the way back. Everyone in Paris CDG was so rude. BA made me check-in my pushchair which meant I had to carry a 14month old boy (15kg) to the gate. It made my trip impossible. I pleaded with the man at check-in. There was no pre- boarding with infants. I will be taking the Eurostar, never flying again especially not to Paris.



British Airways Customer review :  18 September 2014 by Derek Salter    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy from Jo'burg to LAX via Heathrow. Both flights on A380 and both full. Comfortable flights, on time and great service on the planes. Main problem is at Heathrow. At Jo'burg excellent arrangements for boarding the flight - at Heathrow insufficient space and just chaotic. If Jo'burg can get it right surely BA can get it right at its premium hub - Heathrow? And when arriving at Heathrow the entrance to section c - where we landed - was closed so we were unable to transfer direct to the gates. Instead we had to take the transit to section a go through the long lines of security there and then go back to section c. No one from BA or BAA at the c gates to explain and when raised by BA customer service staff they were uninterested and as usual blamed BAA rather than taking responsibility. Shame as the service in the air and at other airports is usually very good.



British Airways Customer review :  18 September 2014 by Les White    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG on the new A380 in premium economy and it was a great trip, staff were friendly and the food was very good for a gluten free meal. The only thing that I think they could improve on which Cathay has is the dedicated check in and boarding for there flights other than that it was an enjoyable trip.



British Airways Customer review :  18 September 2014 by A Hickling    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PHL-LHR on B787 seat 10A World Traveller Plus. The entire front row of the World Traveller Plus cabin are bulkhead seats and are also used as bassinets for babies, so if children are travelling it is unlikely to obtain a seat in this row. The seat is definitely an improvement on its predecessor and I managed to get over 4 hours sleep due to the recline, leg extension and footrest. The meal service has also improved, and now has the Club World main course served together with wine in a glass and metal cutlery and a printed menu. There is also a hot towel service and drinks served before take off, but in plastic cups and non-alcoholic. The service was very good, but the cabin was not completely full and seats 25 passengers at maximum capacity. The entertainment system is excellent as it is the new Thales equipment. The cabin is also cleaner, brighter and quieter than 777-200 and 747 equivalents.



British Airways Customer review :  18 September 2014 by Simon Brown    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown LHR-BKK many times with EVA, Emirates, Oman and Qatar. Unfortunately this time I chose my National carrier. Disappointed is not the word. To start with, the seating arrangement is absurd. All the others manage 1-2-1 or 2-2-2. BA manages 6 abreast in a horrible tight arrangement whereby you face your neighbour. When the hot towels were given out, they were like warm rags in comparison to the other airlines. Food - ok there was a selection on the menu. However, at service time I was merely passed a tray over my neighbour. On every Qatar flight you are not only addressed by your name but the table is made for you as if being in a 5* restaurant. None of this with BA. Once the appetiser and first course are consumed, you hand the bowls back to the attendent, who then passes your main course to you in a bowl. Shabby is not the word. After a reasonable sleep in a very narrow bed it was time for landing. With no sign of a priority immigration pass being given, I asked the steward for one. He replied they did not have any for this flight, but assured me there would be ground staff at the gate to supply this basic amenity. Stupidly I believed him. Upon departure at BKK no ground staff or passes. I return to the UK next week and for the first time ever I am dreading the experience. Never ever will I fly my national carrier again. Disgraceful. It's any Middle East airline again for me. Qatar being my preferred choice.



British Airways Customer review :  18 September 2014 by Tangye Graeme    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO to LHR, 747, upper cabin. This was not a particularly enjoyable flight. The cabin crew did the minimum needed, and no more. The aircraft was old and tired, with odd front/rear facing seat pairs. There was no sense of being a premium passenger, including being left to disembark after some of the economy passengers. The food was poor, with a very tough rack of lamb and vegetables that were close to being soup. The lounge at SFO was small, but okay for purpose. The best part of the flight was the priority immigration lane at LHR.



British Airways Customer review :  18 September 2014 by Worcester David    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LBA-LHR. Checked in on-line and boarding pass on my phone so no need to encounter check-in. Fast track was average track and the lounge was busy with people going to the sunnier climes having paid for access. Food selection poor. Hot food limited to a self-toasted teacake. Gate near the lounge and quick boarding. We were in 01D and E, but the friendly purser said 01F was free so we had the front row to ourselves. Early departure and swift climb. Service was excellent. The Purser addressed us by name, offered us (several) drinks and a choice of snacks (crisps, nuts or biscuits) (twice) on this short flight.



British Airways Customer review :  18 September 2014 by Andrew Loizou    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA0397, 17.20, BRU-LHR, Airbus 310. A short hop but took opportunity to try the Gallery BA Lounge and pleased with food on offer, drinks etc and very cheerful. Lounge Host on Duty. Only downside is that they have not matched up having milk available by the beverage machine for a simple cup of tea and instead you have to hunt down the milk at the other side of the lounge where the soft drinks, juices and wines etc are to be found. The flight itself on a beautiful clear sunny afternoon was a pleasure with a very fast and efficient meal service dispensed with drinks in the tiny 45 minute flying time available. Friendly and welcoming sole FA for club passengers, lovely view cloudless London coming into land at T5. Frills can be welcome for reasonable outlay.



British Airways Customer review :  18 September 2014 by M Brooks    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BA0016, Singapore to Heathrow 'World Traveller Plus'. Having travelled this route several times with Singapore Airlines I was interested to see what BA had to offer. Bad move - in fact a monstrously expensive bad move. Unimaginative and largely tasteless meals - the so-called English breakfast looked like it was thrown together by some greasy spoon in downtown Singapore. Trays not cleared away for a very long period of time (ploy to keep passengers in their seats?), no offer of a second cup of coffee/tea, disappearance of cabin staff for much of the flight once the meals had been got out of the way (odd since there were loads around during boarding) - so for vast swathes of time passengers were left to their own devices to obtain water - many went off into the darkness in search of refreshment. Peremptory and insincere attention from cabin staff when they did show up - one had the sense that they wanted to get any kind of interaction over with as rapidly as possible so they could disappear again. IFE not at all user-friendly - the touchscreen didn't like to be touched and the range of films/programmes was limited and tired. BA should use some of the money from their exorbitant fares to send someone on a Singapore Airlines flight to learn how this service should actually be operated. Never again, BA.



British Airways Customer review :  18 September 2014 by E Whyte    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sullen, attitude of cabin and ground staff who decided that honeymoon couples and teenagers warranted upgrades to the first class cabin after the aircraft was changed following a long delay despite us having contacted special assistance weeks before as my husband has terminal cancer and needed easy access out of his seat. If you have ever seen the ridiculous layout of seats in business class with BA where you have to step over someone else's bed you will understand my point. Loos out of order for almost an hour in the dated, overcrowded lounge where other than some apples and oranges there was no food for over an hour. The food on board was below mediocre. At £5.500 for 2 tickets the seats were uncomfortable with a threadbare blanket and misaligned footstool. The business lounge in Bangkok had threadbare carpets, uncleared tables and stale croissants.



British Airways Customer review :  18 September 2014 by Les White    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD to SIN on BA16 on a 12 month old 777-300er premium economy. We had read a lot of negative reports on here about BA so approached it with trepidation that was totally unfounded. We found them excellent and the crew superb, even the gluten free meal I had was more than edible, the seat was very comfortable and we both managed to get some shut eye and arrived reasonable fresh. We had a stop-over in Singapore for 2 days so got the same crew from SIN-LHR, I would gladly recommend them and the entertainment system was superb also. Couldn't fault them and would fly them again in a heartbeat. The only issue I have is you cant join the Executive Club from Australia, this would make me want to use them more. Overall a pleasant experience.



British Airways Customer review :  15 September 2014 by D Morgan    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-EDI Used Avios to make short break to Edinburgh. Unlike transatlantic flights there were plenty of seats on offer, even at short notice, and we managed to get onto the flights we wanted. Both flights were on time (more or less) and both were on new A320 aircraft - bright and airy interiors with plenty of storage space for luggage. The drink and small bag of nuts, while welcome, is nothing to get excited about and seems more of a gimmick these days to distance BA from its budget airline rivals. Service levels both on the plane and on the ground were excellent throughout and I really enjoyed this domestic service.



British Airways Customer review :  15 September 2014 by B Motto    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew VIE to LHR Club Europe, fantastic crew looking after the Club Europe cabin, the only let down is the new revamped Club Europe Cabin. I really do not believe what BA is saying that this is what their European Passengers want! The seat pitch has now been reduced from 34 inches to 30 inches which used to be the Charter Airlines seat pitch years ago. If the passenger in front reclines their seat it is impossible to work on your laptop as there is no room. I really am not able to justify paying the Club Europe Fare for an economy class seat which is the most uncomfortable seat I have ever say in. A number of passengers were not impressed with the new cabin and all felt badly let down by BA. British Airways used to be a class above the rest now they are just an average low cost carrier but still charge the high fares, BA really need to think seriously about the Club Europe layout they have added more seats so it is all about money & not about what their passengers really want.



British Airways Customer review :  15 September 2014 by M Ryan    (Ireland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First and last time flying with BA, upgraded the 4 of us to Premium Economy at £199 each for 4 of us a complete waste of money. Have done this with Virgin on occasions for long haul flights and its so worth the money and not as expensive. Food terrible, crew and staff not friendly, no drinks, offered only when handing out food. None of us could eat the food it was so bad. On a 9 hour flight we were hungry. Don't waste your money upgrading, I wish I had read reviews before I left.



British Airways Customer review :  15 September 2014 by Julie Jacoby    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-SIN and had a reasonably comfortable trip. Problem is I didn't see much of the staff in premium economy and they were not very smiley either, harassed looking. Service definitely down, none of the goodies you used to get like snacks and plenty of water. Everyone rather terse, I thought and not helpful. Not my favourite to fly. The aisle and seat space are for pixies, not real people.



British Airways Customer review :  15 September 2014 by J Henson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid-London on 9 September on Boeing 767 aircraft. No queue at check-in and welcoming, polite and efficient agent. Priority tag applied to suitcase. Lounge experience at Barajas Terminal 4 was generally positive. Plenty of places to sit and relax; good selection of food and drinks with sandwiches, some hot food, ice cream, fruit and a full bar. Priority boarding line worked well for business/status passengers. My main gripes are: old aircraft, fairly surly crew and a consistent inability to monitor hand luggage (I saw several cases that were larger than the bag I checked in being forced into the overhead lockers). I was in seat 27A which, as an exit row seat, had plenty of leg room. Full bar service and a chicken tikka flatbread (and vegetarian equivalent) offered. Arrived at Terminal 5B. Bags arrived with minimal (less than 5 minute wait). Overall a decent experience - I will continue to fly with BA, provided seats are available at a good price.



British Airways Customer review :  15 September 2014 by Paula Loguda    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9/8/14 LHR-EWR in WC. Clean aircraft but moderate dysfunction of armrest, foot stool and video screen. We find this seating configuration very uncomfortable and will avoid BA when possible. One FA spent this flight chatting w. friend to the blockage of aisle and detriment of service. Dinner was fairly horrid (beef) except for salad and cheese. Late departure and 40 min late arrival with no explanations given.



British Airways Customer review :  15 September 2014 by B Kennedy    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London City to Malaga return 28th August and 8th September respectively. Both flights on time on the wonderful little Embraer 190, such a nice plane to fly in, only two seats either side of aisle, loads of leg room and large windows. Full meal service in both directions with cooked breakfast on the morning flight out and good choice of rice or noodle salads on return lunchtime flight which is a huge improvement on the awful sandwiches they used to serve. Return flight made even better by superb approach over London down the Thames on a beautiful sunny afternoon - would pay good money for that part alone! Full marks for everything except had to score one for 'Inflight Entertainment' as there isn't any on this short flight and wouldn't really expect it.



British Airways Customer review :  10 September 2014 by C Kay    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MCT-LHR. Excellent outbound flight. Tasty food and wine, very friendly cabin crew although the entertainment system isn't up to much in terms of choice. Different story on the way back though. Stand-offish cabin crew, and no white champagne. Rose only as "we haven't been fully catered". Not a big thing but indicative of how slip shod BA can sometimes be these days. The seat is comfortable so I slept all the way back rather than try their food and drink.



British Airways Customer review :  10 September 2014 by B Soleymani    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled YYZ-LHR-ARN and return in mid August. Check in at Pearson was a bit delayed (only one counter open 2-3 hrs before departure, although it is advised that passengers arrive that early). Premium economy cabin inside the Boeing 787 (Dreamliner) is very pleasant and the flight from Toronto to London was very comfortable. Transfer at LHR T5 takes time is something I learned on this trip. 1hr connection is for sure pushing it and you're likely to miss your onward connection with anything less than 1.5 hrs transfer time. We missed our connection to ARN (our connection was only 1hr) because of the long line ups at the transfer centre. The fact that you go through security again in LHR takes some time as well. On my way back to Toronto, check in at Stockholm's Arlanda Airport was easy and very smooth. The flight to LHR went fine, and I had to spend almost an hour lining up at transfer centre, going through security. This is the part of the transfer that for sure takes time. After a train ride to the C gates and a fairly smooth boarding I was onboard the flight to Toronto. I had been upgraded to Business class, which was pleasant. Service onboard was professional and courteous. Landing in Toronto was a bit delayed due delayed take off from Heathrow. My overall w BA was good. However, transfer in LHR is probably one of the more lengthier ones in Europe I think. I preferred the short transfer at KEF on my last trip to Sweden a few months ago.



British Airways Customer review :  10 September 2014 by Mitchell Stephen    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BA 215, LHR-BOS in economy on an ageing 747. Flight was 45 minutes late taking off. Seat was uncomfortable and cramped.Meal served was overcooked slop. IFE had glitches but worked eventually. Overhead light didn't work. The larger people become, and they are, the less space BA seems to give anyone. The plus point was the politeness and professionalism of the cabin staff.





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