BRITISH AIRWAYS   Passenger Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  20 October 2009 by Andrew Powell   (UK)

MAN-LHR-NRT return. Firstly the domestic flight, I would choose BA over BMI but BA is expensive. However due to friend working for BA they got us a reasonable price on BA. LHR-NRT B747-400 with AVOD and was clean. Seat width no better than its rivals and the inflight service was ok. However I have gluten free and the food for me was excellent. AVOD worked well, the downside was the headphone jack was loose and not great because as soon as you knocked it the head phones came out. FA's kept out the way to allow you to sleep and were on hand when needed. Overall the flight was OK but if I had not had the cheap tickets AF were getting my business.

BRITISH AIRWAYS customer review :  20 October 2009 by R Potts   (UK)

LHR T5 to MUC and return. Outbound A319, return on A320. The latter plane seemed to have a much smaller seat. Journey of 2 hrs qualifies for the new "nuts / biscuit" and a drink service - remember the old days on bucket shop airlines. However, outward good with polite cabin crew. Return flight good but a narrower seat Arrived 10 mins early then because we were "docked" at a domestic quay we needed steps- they never turned up so an early arrival turned into a 15 minute late disembarkation. I have flown BA now for over 10 years and am an Exec Club member - Willie Walsh just does not get it. Incidentally the flight was 75% full both ways. Once I have used my BA miles up I am afraid I may well be off to another airline if things do not improve. Who wants to see BA as another Aer Lingus ?

BRITISH AIRWAYS customer review :  20 October 2009 by Iain Ponton   (UK)

EDI-LHR-SFO. Edinburgh flight painless. Heathrow T5 worked fine. SFO flight was perfectly fine. Managed to bag row 51. As the 747 tapers at the back, the 3 seats are replaced by 2, meaning that the window seat has bags of room. Great for couples. The only two problems really are that: 1. More people passing you because the loos are 3 rows behind you & 2. Because the tail of the plane is almost above you, you feel a bit more lateral movement when flying through weather. Food was fine, AVOD was pretty good. Wine offered with the first meal, but available throughout whole flight. Crew seemed pleasant. I would fly BA more often if there was just a wee bit more in Y. I'm 6'3, it's still a bit of a squeeze.

BRITISH AIRWAYS customer review :  20 October 2009 by E Hudson   (UK)

Heathrow to Cape Town in September and had to sit around for 3 hours waiting for check in to open. Previously we have gone to bag drop and then for a meal. Not impressed by T5! Our return flight from Dar es Salaam took nine hours and the flight crew were invisible for seven of these hours. Breakfast was a nondescript fritata and meal just before landing was a hard beef sandwich and solid muffin. A hot drink would have been appreciated during the long flight. Selection from the bar arrived just before landing and I think the crew were so embarrassed they gave everyone doubles. We booked flights well in advance and were shocked to see the price drop by £200pp shortly after booking. We have vowed never to travel BA again and certainly will be giving T5 a miss.

BRITISH AIRWAYS customer review :  20 October 2009 by Steve Fraser   (Cyprus)

ABZ-LHR and LHR-LCA. Aberdeen to Heathrow very pleasant with early arrival. Cabin crew first class getting 3 drinks and snacks for a journey lasting little over an hour. Heathrow to Larnaca next day, flight taking just short of 4 hours. Meal fantastic, cabin crew superb, the difference between BA and my flight to UK on Cyprus Airways is unbelievable.

BRITISH AIRWAYS customer review :  20 October 2009 by Colin Renfrew   (UK)

LHR-PEK-LHR, over a weekend trip to Beijing. Check in both ends was a breeze. Food was very good on both flights. Luggage pick up fast, and cabin crew professional and helpful. I was expecting to experience more cost cutting as described in other reviews, but was pleasantly surprised. The only minor quibble would be on the choice of AVOD.Not very exciting, but at least the system worked on both flights. World Traveller Plus is worth the extra, especially if you can secure a window or aisle seat, as it is two abreast.

BRITISH AIRWAYS customer review :  19 October 2009 by A Gebhart   (USA)

IAD-LHR-JNB return. Overall excellent service. FA's great, food and meal service fine. Actually managed to sleep LHR-JNB and return, which I have never before succeeded in doing. Major complaints include several first class seats that would not recline and numerous overhead reading lights that did not work. BA's first class needs to be updated. Very frustrating that 3 of four flights through LHR required busses, although new T5 overall quite impressive, especially the Concorde Room. This is the first time I have flown BA at all in the past 4 years, and would use them again, particularly if they upgrade their first class cabin.

BRITISH AIRWAYS customer review :  19 October 2009 by A Mitchell   (UK)

Gatwick to Pahos return Club Europe. A319 which unlike the 767 service to Larnaca has no IFE (disappointing for 4 hour+ flight). Very good cabin service both ways despite a full cabin. Revised Club seating layout much better than previous offering. Food was good and lounge at Paphos was a pleasure to spend an hour or so in.

BRITISH AIRWAYS customer review :  19 October 2009 by James Crichton   (UK)

EDI-LHR. At check in we were charged an additional 25 pounds for being over the weight allowance, quite perplexed by this because we have flown BA many times and we usually only carry one suitcase and they combine our allowance, but not anymore, bad start to the "flight experience", we were also surprised that we couldnt check in more than 2 hours early, unlike the BMI desks. When they did open the desks it was like a cattle market, something that could have been avoided by letting people check in on arrival. The flight itself was late arriving by some 20 minutes due to weather problems somewhere. The aircraft was clean and tidy but aircraft decor told us it was an older plane. Fortunately we booked before they start charging to sit together. If BA keep this up, they will become a budget carrier and start to alienate there loyal customers, like us, who will now use BMI to London and other airlines for long haul. We've already decided to fly Air Canada in March rather than BA due to our check in experiences at Edinburgh.

BRITISH AIRWAYS customer review :  18 October 2009 by Mark Freyton   (UK)

Heathrow/JFK/Heathrow in Club World. Online check in a breeze and able to get my preferred seat on the Upper Deck of the 747. Fast bag drop was speedy, Terminal 5 was having a bad day at security and fast track took 20 minutes. Boarding fast, and welcome from crew was friendly. The meal was good, though didn't get my first choice (again!), but the alternative was fine. Noticed they have reduced the chocolates from 2 to 1! The entertainment system worked okay, although it did have to be reset a few times. The afternoon Tea was a bit disappointing, plastic wrapped sandwich on a nasty plastic tray. Landed on time and bags were delivered promptly. Return similarly good, great staff in JFK, lounge good, though needs updating and furniture looking a bit tatty. Crew were fine, though constant requests for the temperature to be lowered were ignored leading to a sleepless night. Many others were throwing their blankets on the floor, so I am guessing I was not the only one that was hot! Breakfast was horrible, plastic Starbucks like fruit, and they had ran out of Bacon Sandwiches by the time they got to me! It seems cost cutting is beginning to show at BA and it is disappointing when you have paid over £3000 for a ticket. All in all acceptable, but no feeling of luxury or style anymore.

BRITISH AIRWAYS customer review :  18 October 2009 by M Sayer   (Cyprus)

LCA-LHR B767. Booking and on-line check-in straightforward. Reception at airport desk friendly and efficient. Comfortable albeit not new cabin, inflight entertainment not to my liking on this trip and the B767 ceiling screen is not ideal anyway. The meal was good. A second drinks trolley appeared with the coffee. The impressive part is that, not only was the meal good but it was served at a steady pace and in the right order. BA cabin staff are professional and flight deck crew made helpful PA announcements during the flight. On time arrival but a bit of a trek from the satellite terminal back to the baggage hall. This is a route I have flown many times in the last 10 years and I haven't seen any signs of the standard dropping yet.

BRITISH AIRWAYS customer review :  16 October 2009 by Brad Blacklaws   (Australia)

DBV-LGW-LHR-ATH in Y class. B737 on the way which was pretty old and tattered. Just one small sandwich for food but drinks unlimited. The flight to ATH was on a 767 which was much better. The food was good and heaps of staff as the flight was not very full. It was a hassle to have to clear customs at LGW, get my luggage and then get a bus to LHR and check in again.

BRITISH AIRWAYS customer review :  15 October 2009 by Mark Evans   (UK)

LHR T5-DME Moscow-LHR. Utterly contrasting experiences that stemmed from the different configurations of the B767 used. Outbound, it was a short haul layout originally with 2-3-2 seating but now 2-2-2. The window/aisle paired seats were cramped and offered no obvious advantage over Economy - personal space was further reduced when the seat in front was tilted back. The breakfast served would have been the economy standard a few years ago. But on the DME-LHR return, the configuration was for long haul with all the space and comfort one would expect, plus enhanced IFE - a vastly more satisfactory experience. Happily, the service offered by flight attendants was up to standard on both sectors.