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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  17 March 2014 by G Thomas    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA105, LHR-DXB, 6th Mar. BA108, DXB-LHR, 13th March. British Airways first class I am afraid is in decline and we will be trying Emirates next time after many loyal years.



British Airways Customer review :  17 March 2014 by N Bailey    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Bridgetown Barbados return in March. Ran out of food on the way out and surly staff denied there was any spare food left in Club World or First Class. Don't carry dark rum on the flight back from Barbados. Refuse to sell a bottle of champagne in economy section. Gave vegan meals when vegetarian meals were requested - totally different things. Worth paying the extra for Virgin next time. Good selection of films but the headphones were useless and had to be held on by hand to be able to hear the sound. One of the toilets was out of order, but the sign was so tiny that the poor people kept queuing until the other passengers told them - surely someone could have written a proper sign? The adverts for club and first class are oh so wonderful, but the way BA treat the "normal" people is a disgrace.



British Airways Customer review :  17 March 2014 by Juergen Scheunemann    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight was scheduled for 23.20 from IAD to LHR first class, then, before security, looked at boarding pass, where suddenly time was changed to 22.20 pm! Given the third-world standard of US airports (makeshift security control points etc., no priority lane), I was running to the gate where they - extremely relaxed - informed me that the computer and printing system was not aware of the US daylight saving time, which started a week ago.



British Airways Customer review :  12 March 2014 by Biskinis Nick    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ATH. BA was offering an excellent value return fare in Economy: though having experienced Club Europe last year on a Hannover-Heathrow flight I was very tempted to upgrade. Both flights to/from Athens were wide-bodied Boeing 767s that had been refurbished and looked smart even though they were 24 years old. Excellent, friendly cabin service with several rounds of drinks offered and good food. Both flights were ahead of schedule. Inflight entertainment system didn't work on the way back, but it's only a three your flight. Encouragingly, even though I traveled out of season the 767s were full in Economy and Club Europe, suggesting that the Heathrow-Athens demand is very high. The return leg was an early arrival, but subject to the usual stacking over Biggin Hill waiting to land. Given the large numbers using this flight and slot restrictions at Heathrow, perhaps BA could start operating a cascaded 747 in future?



British Airways Customer review :  11 March 2014 by Ian Waddell    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to St Lucia return. Outward (day flight) in WTP - very good indeed, had front row with extra leg room and bassinet table down for masses of space. Crew helpful and friendly and food excellent. Rather ageing 777-200, but everything seemed to work. Return overnight in Club. Dinner fine, but after lights out one excessively noisy passenger (obliviously laughing out loud at a film) kept people awake until politely silenced by crew member. Breakfast in Club these days is not like it used to be. The fresh fruit and juice is good, but the bacon roll, which is offered as an apparent afterthought, is a bit of an insult.



British Airways Customer review :  10 March 2014 by J C Dand    (Turkey)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to JFK return. We were a bit apprehensive about the Club Class cabin layout but really didn't feel crowded or uncomfortable at all. Great, friendly and efficient crews both ways, food and entertainment very acceptable and we managed to get some sleep, too. Rather restored my faith in the BA Club package as most of our experience is with the cramped seats and poor food and wine on BA's Club Europe.



British Airways Customer review :  10 March 2014 by G James    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TXL-LHR-MAN. TXL-LHR flight on time boarding was terrible had priority board but ended up boarding after everyone else. Aircraft was clean and plenty of room the cabin crew pleasant and attentive (compared to outward flight). The inflight meal was nice and was given plenty of options of drinks and offered more than one. This was a much better flight. LHR-MAN just about made this flight due to the security at terminal 5. Boarding was quick and the cabin crew pleasant and attentive. All in all a very good flight back compared to outward flight.



British Airways Customer review :  10 March 2014 by G James    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-LHR-TXL. MAN-LHR flight on time and boarded efficiently. Aircraft was clean and pleasant, the crew attentive and pleasant, the toasted snack given was nice all in all a good flight. LHR-TXL flight on time and boarded was a bit chaotic. Aircraft was a bit shabby seat comfortable though. The crew were pretty miserable, just a bog standard morning. There was no choice in meal and was only given one drink. When I asked for another was told it is a busy flight you'll have to wait, not what I expected from BA. BA Club Europe is not a scratch on Lufthansa and SWISS.



British Airways Customer review :  10 March 2014 by S Redfern    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-GRU return. Both flights departed and arrived on time. T5 lounge is possibly the best in Europe. Outward flight service was ok apart from one female flight attendant that forgot to bring me a glass of vine then a bottle of water. I had to go to the kitchen to collect them both times. Return flight on the upper deck. Service was amazing. The plane on both legs was an old 747 that had it's better days.



British Airways Customer review :  7 March 2014 by Driscoll Peter    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Arrecife on Sunday 2nd March. Arrived in good time at Gatwick and was disappointed that there appeared to be a 1.5 hour delay. Eventually boarded and waited for an explanation and apology. The captain did say something but it was inaudible. The cabin crew were fine and the catering was ok. Booked extra leg room but wasn't able to book it on way back so I'm not really looking forward to 4 hours with my knees under my chin!



British Airways Customer review :  7 March 2014 by Omid Golahmadi    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I went from London Heathrow (LHR)-Tokyo Handea (HND) and back on a Boeing 777-200er. Inflight entertainment was excellent. The two meals were very tasty. They also had a snack basket with noodles in a pot, shortbread, sweets etc at the rear of the plane.



British Airways Customer review :  6 March 2014 by Andrew Ford    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not bad all in all however, we are a family of 4, all adults with a baggage limit 92 kilos, carried two cases one with twenty kilos and the other with 30 kilos which makes fifty kilos which was 42 kilos under our allowance, however we were made to pay a further 40 for the seven kilos over in the one case. We asked if this was a health and safety issue but was told it was company policy that cases that exceed 23 kilos will be charged. Weight is the same whether we spread it between two cases or four, surely we saved them space, so be warned! When we arrived in Mumbai and transferred to a low cost Indian carrier with a lower allowance it was fine?



British Airways Customer review :  6 March 2014 by K Straker    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Hong Kong with Cathay, sadly, HK brought a change of airline to BA and from there it was all downhill. Old, tired and grungy plane, poor quality inflight entertainment. The seats can hardly be described without bringing on memories of aching backs and exceptional difficulty getting in to or out of the seats. I'm quite short and even I found the lack of leg room most uncomfortable. My husband, at 6ft was literally squashed into his seat for the duration. The absence of footrests didn't help the situation and as for the inflight amenities? A tiny toothbrush, some kind of wet wipe style towel and that was it. Earphones supplied were of pathetic quality. The blanket was old, washed out and smelt not quite clean. We had ordered special meals - and they were certainly special - awful. The attendant apologised and offered to try and find another option. The cabin crew were all pleasant, as helpful as possible given the loading of the plane, and two said they were embarrassed at the aged plane/conditions that had been selected for this longer haul flight. BA let me down in terms of what was promised and what actually eventuated. BA was once the gold standard for other airlines but as with Qantas those days are long gone - sadly neither airline has got that message yet.



British Airways Customer review :  6 March 2014 by N Peters    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Mexico City, (747). The new BA First isn't quite what it's hyped-up to be. The seats certainly aren't 'suites' as they are promoted, in fact they're a bit pokey. The cabin is OK. Food was excellent, although breakfast was over-cooked. Staff also very good. But I'll happily do business class with BA from now on. The One-World lounge in Mexico City is horrible in terms of food, horrible/dated decor, Wifi down.



British Airways Customer review :  5 March 2014 by Francis Jon    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Singapore to Sydney business class, 11th Feb on a Boeing 777. The lounge was excellent with a good range of food and drinks. The flight attendants were very helpful. Great food and excellent entertainment on offer with the latest releases. Good headsets.



British Airways Customer review :  5 March 2014 by Richard Gordon    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-LHR, Club Europe. 767. Very good flight. Crew attentive and on the ball. Had ordered special meal, but they offered me either of the main courses, should I want them. Great bar service. Enjoyed this short 2hr flight and would definitely book again.



British Airways Customer review :  4 March 2014 by D McKenzie    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew between VFA and JNB, 17 Feb 2014 (BA-Comair operated). As we boarded we were greeted by a male attendant in a friendly manner, but got stay out of my space type response. Downhill from then on - I am English speaking but apart from an odd word here and there did not understand what was said in public announcements or directed at me by cabin crew for entire duration of flight. An aggressive female pushing a trolley yelled a choice of refreshments to me which I failed to understand so pointed at one of the horrible morsels being offered which turned out to be a turkey roll (I think). I would not recommend.



British Airways Customer review :  4 March 2014 by Tara Draper-Stumm    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Got BA economy flights round trip to Miami from Heathrow as part of a package cruise deal. We usually fly with Virgin Atlantic (economy or premium) and found BA was mediocre at best. Seats cramped, plane looked a bit shabby like it hadn't had a refurb in quite a while. TV system did not work well, and broke for a time on both flights (and needed to be re-set across teh plane, meaning no one could watch anything for up to 30 min). Only 2 choices for dinner, no dinner menu (Virgin always give a menu and 3 choices), and only one drinks service. No snacks, although juices were offered. Breakfast croissant or sandwich given as 2nd meal. I felt like cattle, while on Virgin, even if I am in the cheapest seat I get much better treatment and service.



British Airways Customer review :  4 March 2014 by C Cutts    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-LHR, Premium Economy on BAs A380. I used the same flight between LHR and LAX so my 2nd time in PE, check in quick and polite with no queue, I was able to use the lounge through my FF status, it's the Qantas lounge which was OK and offered showers, nice seating and plenty of food although it's a long way from the gate. Boarding very quick and it was a full flight, I like the seat on this aircraft 67A which I used before there is lots of space recline is ok. Food was ok and the crew while ok not that visible throughout the flight. I feel it's worth the extra I've done the 380 now, I think all the upgraded aircraft are pretty good.





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