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British Airways Customer review :  5 March 2010 by Donald Macleod   (UK)

Aberdeen-Heathrow-Helsinki, ex Aberdeen, A320 full, excellent service with a smile, good cooked breakfast and early arrival at T5 Heathrow. Transfer to T3 for Helsinki flight a nightmare as there was a huge queue at security and but for good management of the numbers I could well have missed my connection, as it was it took almost 30 mins to get through. Bus transfer to the flight, half full and from the passenger boarding side was ready for departure ten minutes early. Problem with baggage handling equipment meant a 40 mins delay. The flight was only half full, plenty of space, but the service beggared description. Snack meal was virtually thrown at the passengers, service without words where possible, courtesy among two of the staff totally missing and as soon as the snack service was completed these two sat in the back of the aircraft and only one was seen again as she did the duty-free run through the cabin at a speed which defied any passenger to attempt to stop her! I can never recall such poor and discourteous service on a BA flight in probably forty years of using the company several times each year - if Willie Walsh wants a reduction in manning levels he should start with these two individuals! Both legs of the return journey were acceptable, service reasonable and the flight into Aberdeen on Saturday night half an hour early.

British Airways Customer review :  5 March 2010 by Jonathan Hancock   (UK)

LHR-ARN, British Airways has gone down hill in my opinion. You get the impression the staff have given up. I asked for champagne and was given a nasty look and both Cabin crew looked at each other as if I was asking for too much. This happened on my return journey as well. On the plus sides the lounges at Heathrow and Arlanda are both good.

British Airways Customer review :  4 March 2010 by D Taylor   (UK)

LHR to Mumbai return - outward flight an old 777,return an old 747-400. Flights were both on time and full. Outward meal was a veg or a meat curry. Breakfast was a pastry roll of tomato and other filler - very stale. Return flight dinner was a snack and full breakfast comprised of a dried out scrambled egg and potato - BA need to do something about the food, it is awful. Cabin crew seemed far from cheerful and looked down at heel- maybe just fed up. Not quite sure where the 4 star comes from.

British Airways Customer review :  3 March 2010 by Ian Del   (Ireland)

LHR-ORD. This was my first long-haul flight with BA, and I was expecting something more upmarket. In reality, it was anything but. Tatty old plane (777), very basic IFE, with no On- Demand movies or tv on the outward flight (in-bound slightly better). Mean portions of food - I would recommend bringing your own snacks.

British Airways Customer review :  3 March 2010 by S Cummings   (Thailand)

British Airways managed to leave my wife and I in a highly strung state, wondering what else could go wrong with our trip. Our return trip Sydney to Bangkok, on 27th February. After trying to check-in on line with no success on our return to Bangkok in Premium Economy (World Traveller Plus), we arrived at the airport early. At the check-in counter we were told that premium economy was overbooked and there was no seat for us. I had previously reserved an aisle and window seat on the right-hand of the aircraft - these were confirmed by e-mail. Eventually, we were upgraded to Business Class and issued us with two Club Class boarding passes. At the gate our names were called and we were told “you’re now downgraded back to Premium Economy.” No smile. On our flight from Bangkok we were pretty disgusted with both food and the steward refused to give us water when required. The steward quite happily provided more than one bottle of wine or cans of beer at time to passengers. My wife and I only drink water when we travel by air. It was an absolute disaster and we would not choose to fly British again.

British Airways Customer review :  1 March 2010 by Pedro Gil   (Portugal)

MIA-LHR-LIS return business class. MIA-LHR on upper deck of 747. The flat bad is what makes the difference in BA long haul since service, food and entertainment options are average (at most). Lounge in Miami is pathetic although BA lounges in Heathrow are excellent. LHR-LIS route in a 757 a huge disappointment - really surprised by the downgraded level of service. This is a 3hour flight that used to have decent service and hot meal - not anymore. There is no priority boarding, seats the same as in economy (only difference is empty seat next to you). Now BA gives you lousy snacks. Lunch on return leg consisted on 2 slices of ham and 2 slices of cheese! Stick to business class in long haul and avoid it in short haul - it's not worth it.

British Airways Customer review :  1 March 2010 by Alan Wan   (UK)

LGW-EDI early evening flight that left on time and arrived 20 minutes early. Free bar offered and FA's friendly - however the B737-400 was long in the tooth and the inflight magazine very tatty.

British Airways Customer review :  1 March 2010 by N Werner   (Switzerland)

ZRH-SFO via LHR. ZRH-LHR a standard intra-European flight with bacon sandwich and a drink for this short flight. Crew friendly but not outstanding. We arrived on time in LHR T5 where a rather long line for security awaited - 15 minutes or so to get through but process was efficient. For transit passengers there is a promotion to upgrade to WTP for £150, if seats available. I went to a BA desk and inquired for the upgrade and rep helped me with the upgrade and even got me an aisle seat for this trip. Flying WTP is a much better experience than being stuck in economy. The seats are wide, you get higher quality head phones, priority meal and drinks service (food the same as in economy but you get served first), a separate cabin which means more space in the overhead compartments and better service I feel. Food not bad and was edible. Staff very friendly throughout and I think better than many other European carriers. I only paid around 750 USD incl taxes for the flight to and from California so I think my upgrade for 150£ was cheap and worth it. I recommend the upgrade to all transit passengers if the flight is more than 10 hours.

British Airways Customer review :  1 March 2010 by Peter Chan   (UK)

Manchester to London Heathrow connecting to Cathay Pacific. This flight stayed on the ground in Manchester for an extra hour, even though all passengers arrived in time, the delay was due to one extra bag not tallying with any of the passengers. This was massive inconvenience as most passengers had connecting flights to long haul destinations, already some were worried about missing them. The flight eventually arrived at Heathrow at 10:20, parking on the outside apron of Terminal 5 - so much for the new Terminal 5 easy access, then there was a bus ride to inbound flight connections, only to walk along the long corridors to outbound connections for the 10 minute bus ride to Terminal 3 where there was long queues for security. Literally got to connecting flight with only 10 minutes to spare, I am sure some missed their flights altogether. The final snag was the bags did not arrive in Hong Kong with the flight, but British Airways didn't have the decency to inform me and other connecting passengers, we only found out in Hong Kong. As the host airline at Terminal 5, British Airways should get it's act together for delays and quick transfers, it was much easier from Terminal 1 to Terminal 3.

British Airways Customer review :  1 March 2010 by Michael Miller   (UK)

LGW to GRE. Out in new Club World return in WTP - what a difference! Very enjoyable flight out. Good food and drink, very comfortable seat/bed. Sat in rear facing seats in the centre aisle, ideal for couples although the access to aisle is not at all easy. I would have thought this could almost be a health and safety issue. The staff obviously wanted the afternoon off as they dimmed the lights at 1.30 pm after several generous drink runs! World Traveller Plus on return - can't work out what you get for the extra cost apart from slightly extra leg room and tiny extra width. Food and drink were the same as economy, served by the same surly staff who had obviously all graduated from the BA charm school - very disappointing.

British Airways Customer review :  28 February 2010 by Joss Walker   (UK)

It cost around £1000 extra for me to fly my family of 4 to LA in WTP and the extra seat width and leg room are worth it. The food is the same as in economy, so what? This was a daytime flight so it really didn't matter not having the ability to turn the seat into a bed.

British Airways Customer review :  28 February 2010 by C Sprenger   (Canada)

YVR-LHR-AMS. Bought economy tickets at the last moment, great price in spite of Olympics being held in Vancouver. Online check-in painless, airport baggage drop off smooth. Boarding well organized, full B747 left one hour late. Superb inflight entertainment, meals OK, staff friendly on both flights.

British Airways Customer review :  28 February 2010 by A Banks   (UK)

LHR-SIN-SYD, upgraded business class fare to First with air miles. Lounge at terminal 3 is appalling especially for first customers! There are around 4 or 5 flights leaving to Australia at the same time so space is hard to find from about 7pm onwards. Flight out was good, old first product. Service very attentive compared to club. Lounge at Singapore for first customers is outstanding. Qantas/ BA First Lounge in Sydney amazing - fantastic decor and great food, wine etc. On the trip back the new First class - seats much wider and very comfortable. Stewards very proud of new product and were helpful showing the new aspects. I like the window blinds. Flight was great and worth the miles to upgrade. I couldn't justify paying £5000 plus for a flight though.