British Airways Passenger Reviews and British Airways Customer Trip Reports

HAM-LHR on May 23rd. Worn but clean A321. Had seat in the emergency exit row (8) which has massive leg room due to a missing row. However, these seats are very narrow due to the table in the armrest. Nice cabin crew with one offering of drinks and choice of chips/crisps or cookie/biscuit. What I really liked were the many updates from the flight crew about timing of flight, weather, and arrival gate. No IFE which is OK for a 90-minute hop.

DXB-LHR, BA106 on 1 June 2013, B747-400, Club World Upper Deck. The age of the 747 interior is not a problem. However, its filthy state of maintenance is a disgrace. Does BA no longer have aircraft cleaning staff at airports? The cabin lights on the "Sleeper Service" remained on throughout the flight due to a system malfunction. The 2 flight attendants were outstanding. Breakfast was inedible, with very cheap sausages and scrambled eggs that were dry and hard. Perhaps someone forgot that this is Business Class, on a route with plenty of competition from EK and others. LHR-IAD, BA217 on 1 June 2013, B747-400, Club World Upper Deck. Rather average service by friendly staff, but the food was quite good. Everything worked well on this old 747, but again the interior was filthy. Just because these lovely old planes are over 20 years old is no excuse to ignore basic regular housekeeping. I am a very loyal BA customer since 1996, maintaining Executive Club Gold status now. So, I am most concerned by the varying service on long-haul flight segments, with a declining trend in key areas. Perhaps profit margins count more than the quality of the overall product these days, despite the ticket prices rising steadily. Flights on time, with good baggage transfers and delivery. DXB and LHR BA Lounges and staff excellent.

LHR to BOS on old 747. Concorde lounge quiet and great service. Welcomed on board by old style BA purser and knew this would be a perfect flight. Service exemplary including personal greeting from CSD and all the first class flight attendants. Food and wine restaurant quality. Only let down is the old seat and TV screen but for a 7 hour flight this was fine. Off the plane first and in the hotel 40 mins after landing.

LHR-BUD-LHR outbound in business, return in economy. Flights from and to Terminal 3,which means buses to and from the aircraft. Swift check in, found the Galleries lounge pretty good with nice views of the apron, reasonable food, champagne on request, and lots of wine to chose from. Seats comfortable enough, and enjoyed the afternoon tea service. Purser appeared to be working hard, and did not 'disappear'. Took a while for bag to arrive at carousel, despite a priority tag. Return flight was about 30 mins shorter, enjoyed wrap and a beer. Had to wait for buses as we had arrived early! All in all a very good experience for a European flight.

FCO-LHR, April 13th 2013, economy. Security and boarding at Rome was quick, with free newspapers being offered at the gate; a first in economy class for me! Welcomed aboard with a smile and had a detailed briefing from the Captain before push back. One of the crew members was very friendly whilst the other two were polite and efficient. The seat was very comfortable with good legroom and this a319 was quiet, smart and clean. Wrap and drink was tasty and refreshing, and all for nothing! Again a very good flight with BA.

LGW-NAP, April 8th 2013, Economy Class. Flight departed late due to heavy traffic, but we made up time en route. Crew on this flight were excellent, I was welcomed by name with a smile from a young female FA and the service was friendly and attentive throughout the flight, even joking with some people from our school party. The wraps served were very good and captain kept us well informed during the flight. The 737 was comfortable with good legroom and BA provided an excellent flight.

Flew London to Rome in seat 1C on flight BA 548 on 30th may. The crew were excellent, they helped me to remove a stain from my white shirt that I had spilt tomato juice on. I am an emerald one world frequent flyer that does a lot off travelling and can say it's the staff on the plane that can make or break a flight, not the airline or class off travel chosen.

LCY-MAL, May 5th 2013, Business Class. No lounge although full price is paid for Club Europe, needed wheelchair and it took ages. Boarding fine, 2 young crew. Issues: no newspapers, no drinks before lunch. Lunch was like a small first course portion of potato salad in "main course" fitted in the tea spoon of coffee cup, portion of meat very tasty but so small. For what I paid simply not good enough. Drinks served after meal. Why? Sorry BA if I fly out of Gatwick to European destinations the planes are old and tired and the smart new planes from LCY are great but the service does not match the planes.

LHR-IAD-LHR on 747, Upper deck in Club World using Avios to upgrade, both legs on time. Crew friendly and attentive, all requests met with a smile, catering and drinks service very good. Equipment looking a little tired but still functional, IFE worked fine both ways. Even managed to clear immigration in Dulles within an hour of landing.

I've been a great supporter of BA for years but it is noticeable the standards have declined recently. Six of us travelled to meetings in South Africa on three different BA flights due to schedule clashes. Two flights were cancelled without any prior warning, mine made it but there were several issues with the plane, a 747 400. The plane had not been properly cleaned, the inflight entertainment didn't work until it was rebooted almost two hours in and the cabin lights refused to dim so we had to try to sleep in a fully lit cabin. The staff were great but they seemed a bit embarrassed by the issues and could only apologise. BA needs to step up the standards or they will lose custom, the price has to be justified by quality and in this case it wasn't.

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