BRITISH AIRWAYS   Customer Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  15 November 2009 by A MacMillan   (Thailand)

AMS-LHR excellent check in and on time departure. Free food and drinks in Economy although I heard this was going to be scrapped. Cabin crew friendly and good leg room on A319.

BRITISH AIRWAYS customer review :  11 November 2009 by Chander Ahluwalia   (USA)

London City to JFK- curbside check in to sitting in the plane 30 mins including a pit stop at duty free- best part of the experience. The aircraft seats 32 with four crew- nice ratio but the plane was half empty. Crew is most attentive as is the ground crew at London City and Shannon. My special meal request- Asian Veg- was not on board but I was offered a pasta meal as an alternative. An Archos player loaded with movies, tv serials etc is available after clearing customs at Shannon. The interior is tad insipid - white walls with brown lie flat seating, but there is mauve mood lighting. The washrooms feature taps activated by motion sensors. On balance the elapsed time of nine hours I suppose is offset by clearing customs in Shannon - probably a good option for those having meetings in the City and a dinner in NYC. The downside for BA is its customer handling here in US. The mileage was not automatically credited to my account and I have followed up twice without success. I had to change my return date prior to departure and had to make several calls to cancel legs which remained in the system. automatically credited to my account following two requests and changing the departure date also led to repeated calls to follow up on cancelled legs which remained in the system. Its a shame given the commitment demonstrated by the cabin crew.

BRITISH AIRWAYS customer review :  11 November 2009 by Jack Sheldon   (Switzerland)

GVA-LHR-IAD return in Business class. Flights on time, excellent service. Very pleasant cabin crew on all sectors. No AVOD on either of the long-haul sectors on 777, just old-fashioned 18-channel system, which is rather disappointing. Even FCC and security at LHR worked out both ways with few delays, about 5 minutes on the way out and no-one in front of me on the way back. Arrived in IAD to an empty immigration hall. Was out from plane to Metrobus in 10 minutes, which must be a record.

BRITISH AIRWAYS customer review :  11 November 2009 by Clive Drake   (UK)

LGW-Antigua return in Club World. I have a home in Antigua so I fly this route 3 times a year. It was a shock of surprise when I boarded the flight to find the new (two years old now) Club World seating - at long last. I've flown it before and it is a neat design - although the handset control mounted adjacent to one's shoulder is mis-placed and difficult to retrieve. The 777 plane shows signs of wear - with bits of rubber and foam shoved into various gaps and crevices in the cabin walls. The food outbound was good - especially the chicken curry, ht and tasty. White wine well chilled, which is not always the case. Food inbound was bland. Cost cutting everywhere - such as cheap earthenware plates and salt and pepper in paper sachets. Its made annoying by the fact this daily service is always full. On both flights the FAs were at the usual high standard - friendly and efficient. BA are still way behind the competition in many aspects of their standards. When we arrived in Antigua the horror of horrors awaited us - a full Virgin 747 had just landed and we had to wait our turn as 400+ people ahead of us got through immigration.

BRITISH AIRWAYS customer review :  11 November 2009 by David Merritt   (UK)

London - Stuttgart day return. Online check in and no baggage. All worked well and to time. T5 worked this trip with no need to be bussed. Visible signs of cost saving particularly over breakfast which is sad.

BRITISH AIRWAYS customer review :  10 November 2009 by David Guild   (Luxembourg)

LUX-LGW and LHR-ATL return. The standard of food on all sectors was very good. Excellent service from cabin crew, particularly ATL-LHR. It strikes me that this is BA's great strength - hope they don't lose it. Not 10 out of 10, because I am not a fan of the Club World seat for day flights and the signs of cost cutting. The arrivals lounge at T5 is superb and makes a huge difference after a night crossing of the Atlantic.

BRITISH AIRWAYS customer review :  10 November 2009 by R Nordstrom   (Sweden)

ARN-LHR-MRU return. A319 on first leg, 747 on long haul and 767 on last leg. New Club Europe seating is nice but all in all not value for money. Service on first leg ok. The second leg to MRU fantastic. Club world seats are superb in my opinion. However the age of the 747 is showing in places like lavatories and galleys. Service was nice and four people did everything they could to fix a seat that did not recline 180 degrees. The food was ok but not very inspiring. On the first homebound leg the service was not as nice but I managed to get a seat on the upper deck which was quiet and relaxing. Food almost disgusting. Last leg to ARN good but not exceptional in any way. All in all nice work by BA and staff. Flights on time and great seats are the most important factors when I give BA 8/10.

BRITISH AIRWAYS customer review :  10 November 2009 by C Stevenson   (UK)

LHR-Warsaw return. Great flight and crew service out, boarding a breeze at LHR T5, bag drop okay, even though took me a while to find an open desk - there was an agent behind one of them but not serving! Back from Warsaw, queue at checkin a bit confusing due to one queue for 2 regular desks and one bag drop and one club desk, so as I had checked in I just went to bag drop. I don't think many people use bag drop here, and check in at the airport, so some more pro-active handling agents would be good, to ask if anyone wants to use bag drop etc because otherwise if it wasn't for my initiative, I would have queued for ages with non checked in pax. Security at Warsaw a bit long because there was no security person at the start of the queue and people hadn't taken off belts etc until they got to the belt, so a small queue took a long time. The boarding card said 16.15 for closure of boarding but I arrived at 16.00 and was told boarding was closing! Someone else backed me up and said that the closing time on the boarding card was wrong! A great flight back, just a delay getting into Heathrow due to ATC.

BRITISH AIRWAYS customer review :  8 November 2009 by Elisabeth Oscar   (Australia)

LHR-JFK. The cabin on the seasoned 777 was musty and staff just about satisfactory. The food was terrible. This was heaven though, after a short haul flight from Brussels to LHR earlier in the day. Surly, perfunctory and lazy staff serving food that would have disgraced a cheap diner - in Business Class.

BRITISH AIRWAYS customer review :  8 November 2009 by S Srinivasan   (USA)

MAA-LHR. Online check-in worked well and able to pick two nice seats together at the front of the Club World cabin. At MAA, excellent service is provided by the ground staff; a staff member was waiting at the entrance checking for Club World customers, and we were escorted through the baggage x-ray and then to the counter. Boarding is better than at DEL, as they actually give business class priority to board, and enforce boarding by group number. The Club World seat was comfortable for sitting and sleeping, but it's annoying that there's no storage space under the seat in front. Service by FAs was great, though the food was a mixed bag - full English breakfast was good, though lunch served before landing at LHR was mediocre. Also, the choice of meal type seemed odd - why serve lunch before landing, considering that the flight is scheduled to arrive at LHR at 9:45am? The main problem on this flight was a mechanical problem out of MAA. The waste tanks apparently couldn't be emptied, and we sat on the ground for nearly an hour and a half while they tried to sort this out (the captain did do his best to keep us informed). In the end, they couldn't, the result being the crew was extremely stingy with drinks to limit passengers' fluid intake. Upon arrival, those with connections not on BA were basically left to fend for themselves, with no ground staff in sight to help. With only 85 minutes left to connect, we had to do an all-out sprint through Heathrow to connect to an Aer Lingus flight in T1, which we made with only seconds to spare. Amazingly, though, our bags did make the connection to DUB, and were first off the belt to boot.

BRITISH AIRWAYS customer review :  6 November 2009 by Michael Hellicar   (UK)

LAX-LHR. BA wouldn't let me pay-select my seats under their new policy on my long-established booking because the original credit card I used had changed, and they said the system couldn't accept it. I explained that, for my own medical reasons I needed to be sure of my wife seated beside me to assist me. They promised to make a note of this on my booking and guaranteed it would be no problem. At on-line check-in time, I found we were seated in separate rows. At bag drop and the gate, all I got was 'the flight is full, we can't move anyone to accommodate you as everyone else paid to select their seats'. During the flight the woman next to me told me that her seat had been allocated to her. She had neither paid for it or requested it. So why couldn't the computer have put her in the seat now occupied by my wife? It made no sense. The purser told me that splitting bookings and ignoring requests is usually done by Ground Operations, 'because they are the most bloody-minded people in BA'. Maybe so. But what about my next long haul flight, to Miami, again, booked with my old credit card before the new policy came in? BA still won't accept my new card and say that they've marked my request on the booking, but after the LA let-down, I don't feel very confident.