SAS Braathens Passenger Reviews and SAS Braathens Customer Trip Reports
SAS Braathens - by Francisco Pinyata
26 July 2008
I never travel with SAS Braathens all the way to my ultimate destination. I always fly with them
just to get to the airport elsewhere in Europe that handles larger aircraft than those flying from
Oslo Gardemoen. SAS Braathens scores mediocre on almost every aspect of flying. Average service,
average seats, average food selection (which you most likely have to pay for). But one thing stands
out that this airline could improve on is punctuality. Almost every flight I've been with them was
delayed one way or another. They don't even bother announcing the reason for the setback - they just
tell you at the gate that wherever you're going - you'll be late. My last flight with them from
Amsterdam to Oslo, the flight was delayed for over 2 hours and they didn't even offer any kind of
snacks or refreshments. I'm complaining because they're not classified as a budget carrier. On a
lighter note, they have the best coffee in the sky - now, let's figure out how to make the flight
attendants refill your cup more often.
SAS Braathens - by Bryan Lambert
19 January 2007
Expensive, poor quality catering and scruffy old aircraft. Poor
information on a through-flight from Kristiansund to Aberdeen meant a
scramble to get off the plane and back on at Stavanger - why not go
through passport control at Kristiansund?
SAS Braathens - by Haakon Dybvik
10 December 2006
Osl-Bru return in economy. Both flights pleasant, with cheerful and
smiling flight-attendants. I have flown SAS Braathens many times, and
the majority of the cabin crew members I've met, have been very
SAS Braathens - by Michael Rapp
10 October 2006
Have flown Oslo-Tromsų and Bergen-Oslo last week. Online check-in is
very convenient and I prefer to choose my seat from the seat map. Just
print the baggage tag at the check-in-machines and drop the baggage at
the counter before you go onboard. This allows you to avoid the long
queues at the airports during the norwegian autumn holidays. Flights
were uneventful and effective with the usual "food-for-purchase" service
in Norway. Only coffee and tee is for free. It's transport. Nothing more
and nothing less.
SAS Braathens - by G Chew
16 September 2006
LHR-OSL-FRA in Business class. The first leg was the early morning
departure; the queues to check in for economy were ENORMOUS and there
was (as far as I could see) just one desk for them, 2 for Biz and Star
Gold and 1 for 'quick drop'. This was clearly inadequate as there are
three flights going out at the same time. Luckily There were just two
people in fornt of me, so only had a few minutes wait. The check-in guy
was friendly and helpful, even apologising for not knowing the location
of the lounge in Oslo! The lounge in Heathrow was fantastic, with a nice
selection of breakfast food and good views of the tarmac. At the gate
(not the one on the boarding card), there was a very long line, with no
business area, so took 20 minutes to get on the plane. The plane was
packed in all classes and the seat pitch was very tight, especially in
the first row. The hot food was some sort of omlette which was
unpalatable. Staff weren't very friendly. Oslo airport involved a lot of
walking, but was clean and airy. The lounge was a bit small, and had
less food options than LHR, but the staff were nice. FRA-OSL leg was
half empty. The fish served was - asked for some more and the FA came
back with three more portions. I don't imagine they had much else to do.
All flights on time. Not bad, though I don't think had I paid for them
myself I would have been queuing up to go again.
SAS Braathens - by Jorma Tervonen
22 August 2006
Brussels-Stavanger-Brussels (via Oslo) in Economy. SAS competes with
Lufthansa and KLM on this route and was slightly cheaper than those.
However, it would have been less expensive to take SN Brussels to Oslo
and continue with Norwegian. I chose SAS mainly to avoid possible
hassles had the domestic flights been late. I could have flown via
Copenhagen as well, but opted for Oslo, because on BXL-CPH-SVG route
they still use old MD-80s and I did not want to suffer from the
extremely noisy conditions in the back seats in an MD-80! BXL-OSL the
cabin of 737 divided in Business (3 rows)/Economy Flex (1 row) /Economy
(the rest). Bought a sandwich and a white wine and was pleasantly
surprised: the sandwich was absolutely delicious and big enough, worth
every euro. Free coffee/tea served during the domestic flights, this
should be the case on all SAS flights since the price of the Economy
ticket is far more expensive than that of a traditional low-cost flight,
at least we should get the non-alcoholic drinks free of charge! The
return flight OSL-BXL was 50 mins late, apparently due to the fact that
only one runway was in use in Brussels, however, we were boarded on
time, had to wait inside the aircraft. Only 16 passengers on this
flight: 1 in Business, 2 in EcoFlex, rest in Eco! The FAs very friendly
SAS Braathens - by Oleksandr Martynenko
25 May 2006
Tromso-Oslo-Berlin. For some reason, the price of this ticket was NOK
180,- cheaper if booked on the international SAS webpage (used
USA/Canada as the countries of residence) than on sas.no (which is the
official SAS webpage for Norway). Internet check-in is a great,
convenient service offered by SAS. TOS-OSL flight was nearly 90% full,
but FA's performed job professionally. Highly recommend to try SAS
Breakfast Deli on SAS Braathens domestic flights (departure until 09:30
am). One pays NOK 50 (ca.€6) and ges yogurt, cereals, a very tasty
sandwich, orange juice and refreshing towel (these days, SAS has been
offering free tea/coffee on its domestic Norwegian routes). Arrived on
time and disembarking/transfer was smooth. OSL-TXL flight almost 100%
full. Cabin divided in C and Economy class, no EcoFlex passengers on
this flight. FAs friendly, did their job with a smile. Standard pay for
meal concept. Both flights left and arrived on time. Surprisingly, in
TXL bags were on carousel 4 minutes after disembarkation. All in all,
for the price paid (NOK 980,-) and service received, SAS deserved a
strong C+ (A being max). If only they would introduce free beverages on
all of their European routes (paying NOK 20, ca € 2,5 for a bottle of
water is way too much).
SAS Braathens - by J Cardell
6 February 2006
SAS Braathens on economy from Oslo to Barcelona on their nonstop route.
Wow - things have changed since last time I flew them. The interior of
the plane looked old, the seats was no good sitting in, though the pitch
was quite OK. The cabin crew did not spend much time in the cabin after
selling their food, which I found pricey. No soft drinks or alcohol is
free, you even have to pay for water. Give me Braathens back!!
SAS Braathens - by Egil Bakkeheim
14 January 2006
I am regularly flying with SAS Braathens and other airlines. Last flight
was Osl-Lpa on Dec 1 2005. A very good flight ! I do not fully agree
with the latest comments regarding this airline. I live in Oslo and have
a lot of choices for outbound flights from Oslo. I used to live in
Aalesund some years ago and if one lives in more rural areas SAS
Braathens offers connecting flights to a lot of destinations domestic
and abroad. The baggage goes through and you are checked to your final
destination. They offer very competitive prices on most destinations,
but especially they often have real bargains to southern Europe. The
prices to and from Germany are still fairly high due to the cooperation
with Lufthansa. I think people should consider the fast development in
the airline business the latest years before criticising SAS Braathens
too much. They actually offer what most people want. Cheap fares and
good connections. Their Fleet is average 8-9 years old, and I have never
seen a real dirty Boeing. The airline business is no longer glorius. It
is a matter of being transported from A to B. Pilots are no longer
heroes. It is a common way of travelling. If book your tickets in
advance you may have the choice to pay 5 times as much to sit in front
of the curtain and have a "free" meal and a drink. Most of us would
consider it a very expensive little bottle of Champagne. Unless your
employer is paying ! I think SAS Braathens has done the only right
thing. Cheap fares for everyone and the possibilty of higher standards
for those who do not pay their tickets themselves.
SAS Braathens - by Kim Buxton
10 January 2006
It is enough to make some of us cry; the demise of this airline over the
past few years is almost complete. It wouldn't surprise me to see them
relegated to a two-star airline. I respect the fact that finding your
feet in a new market is never easy; a new competitor in Norway,
Norwegian, seems to have knocked SAS Braathens for six on all fronts.
Even the cheapest fares on SAS are double or more thos of Norwegian. I
fly this airline regularly as living in the far north-east of Norway, we
don't have any choice. I do however have a choice beyond Oslo, and for
the past year I have been much more critical when flying abroad
(something a do a lot) and my choice is no longer SAS unless I am
forced. I flew from Kirkenes via Oslo to London in December and back
early January. I am embarassed by a couple of things. Firstly, the
aircraft are dirty. One flight in particular from Heathrow to Oslo had
a filthy cabin with remnants of fresh chewing gum on the seatback which
made me quite nausious. Secondly, how embarassing it must be for the
cabin crew to read up these ridiculous announcements regarding service
"Today in business we will be serving xxxx - in economy extra we will be
serving xxxxxx - and the rest of you cheapskates can buy something if
you want". What a welcome to Norway! A glass of water? That will be
24 kroner please. We must come off as mean as mean can be!! SAS
Braathens, please reconsider, re-introduce at least a bsic service to
all customers on your foreign routes; a first impression says a lot
about who we are! And get someone else in to do the cleaning!
SAS Braathens - by Alexander Robinson
9 September 2005
Recently travelled Dublin-Oslo-Kristiansand-Oslo-Dublin with SAS
Braathens. On the onbound flight on an old 737-500, the seats were dirty
and uncomfortable and the interior was generally in a bad condition. The
cabin crew were just as bad -4 middle aged women, pushing 50 or 60 years
old, with grubby uniforms and hairstyles that needed a good brushing.
Very badly turned out, and not at all a good representation of SAS.
Furthermore, the cabin crew were arrogant and down-right rude, literally
yelling at some passengers. The inflight service consisted of an a-la-
carte menu for economy passengers. A dodgy stale sandwich and an overly-
strong coffee for 50 NOK (€6) is insane. Furthermore, when ordering a
coffee and sandwich, the sandwich is presented immediately from the
trolley with an empty coffee cup. The wait for the coffee took 10
minutes extra. Extremely bad etiquette and service. In general, I was
very disappointed with the style, appearance and experience of SAS
Braathens. I was expecting far more from Scandinavian Airlines.
The trip back was just as bad, only helped by the fact it was on a more
modern and comfortable 737-700, and the cabin crew were vastly younger.
Also, connecting in Gardermoen is a nightmare - but that's a different
SAS Braathens - by Dot Greaves
29 July 2005
We flew from Oslo to Tromso with SAS Braathens in July this year. Unfortunately we
were at the mercy of a delayed flight courtesy of KLM. Due to the delay we missed
our flight from Amsterdam to Oslo and had to take a much later flight than planned to
Tromso. The upshot of this deal was that despite already having paid SAS Braathens
the fare prior to leaving the U.K we were instructed by a very unsympathetic airline
rep in Oslo that we had to pay again. To add insult to injury this time we had to pay
double the original price we had paid over the internet. Before our holiday had even
begun we were 3700NOK (£330) down. The flight to Tromso was half empty. I was
amazed how unsympathetic, beaurocratic and generally unhelpful the airline was. We
felt so sick that even if we would have been offered a SAS Braathens sandwich for
free (which would never happen) we wouldn't have been able to eat it. We'll know
better next time.
SAS Braathens - by Chris
28 July 2005
I have recently travelled twice with SAS Braathens with their new "no
frills" concept. The fact that one has to pay for food now does not
really bother me given that the air fare has now been reduced.
However what I find most annoying is that the quality of food offered is
absolutely disgraceful, you can get fresher and better food at petrol
stations than on SAS Braathens flights. One trip was Oslo
- London a simple 2 hour flight. The other, just a couple of weeks ago
was Oslo - Palma about 3.5 hours, in their magazine in the food
selection they have a warm "dish" namely Pizza, if this
specimen has any relation to the Pizza family then it has got to be from
another planet. SAS Braathens should take a lesson from their relative
Air Baltic, although not that good, the food offer is far better and
tastier than SAS Braathens. So if you are travelling SAS Braathens
remember to pop in to the petrol station before getting to the airport
if you think you might be wanting something to eat.
SAS Braathens - by Peter Tobias
4 June 2005
My wife and I flew from London to Stavanger and then had three additional flights within Norway.
How the mighty have fallen. The flights were on time and uneventful, but that is the best that can
be said. Food is a joke--stale sandwiches, costly soft drinks, tasteless coffee--and at
unreasonable prices given the quality. The cabin crew did not appear very interested in their
'guests' and looked as old and tired as their planes. If there were a readily available alternative
we would take it in future.
SAS Braathens - by Manuel Kliese
6 March 2005
Remembering "old times" flying OSL-LYR or TOS-LYR with old Braathens (before they fusioned with SAS)
where catering always consisted of first a long drink, then a beer or champagne before dinner and
finally one or two Cognacs after meal, today's no-frill concept is not even worth mentioning. If you
experienced the quality standards of Braathens from before 2002, it is easy to conclude that a lack
of competition within domestic services in Norway after SAS took Braathens leads to strong
disadvantages for the passenger.
Nowadays Braathens is nearly comparable to what Ryanair has to offer!
SAS Braathens - by Kim
1 March 2005
OSL-TRD-OSL with SAS Braathens. The booking was made quick and easy through their website,
eticket and check in through their self service machines at the airport of Oslo and a 3 minutes wait
in a fast moving queue. Boarding was swift and easy with a special line for eticket travellers where
with a swap of a credit card or SAS Eurobonus card one could board in ease and without waiting. On
board the very nice Boeing 737-800 used on SK 4148, a good and comfortable seat with enough legroom.
Very nice crew in good shape and friendly welcoming their passengers. The only negative is the SAS
Braathens no frills service on board, where refreshments at least could be available for free. The
flight time is very short, 45 minutes. On the return flight SK 4155 a Boeing 737-700 came late in Trondheim, departing with a delay of an
hour or so. Again very nice cabin crew, helpful and attentive. Again the ridiculous available for
purchase menu! SAS Braathens could be the best domestic airline in Europe if they introduced again free
refreshments for such a short flight and newspapers as they used to do, after all the ticket prices
are not that low!
- by Andy Baker
I have recently flown Braathens twice - the first leg from Oslo to Tromso, and the second from
Longyearbyen to Oslo. Both aircraft were reasonably comfortable with plenty of legroom (and that's
important to me being 6'2"!), but I have to say that I wasn't that impressed with the service. Both
flights offered a snack service that you had to pay for, which no one on the flights really seemed
to take advantage of, so we hardly saw the cabin crews during the entire flights, and with the
flight from Longyearbyen to Oslo being three hours, they didn't even bother doing a second sweep of
the cabin to see if anyone had changed their mind about buying a sandwich! I have to say though
that from the little we did see of them they did seem friendly and helpful. But their fares were
cheap, so I guess I can't complain!
- by James O'Brien
Dublin to Oslo Economy Class. Boarding commeced at 6:05pm for a departure of 6:15pm. I knew the we were going to be delayed
slightly. The plane was quite new and comfortable 737-700. I was seated in row 21A very good leg
room. Braathens seem to have upgraded their seats. All inflight reading materials were in
We departed Dublin 10 mins late. As soon as the seat belts sings were switched off the cabin crew
started the inflight service straight away. The food came first as always with Braathens it was 3
slices of Ham served with a salad and dessert was a slice of apple pie with custard. Hot rolls were
also offered. The food was exceptional very good quality. The cabin crew then served one round of
drinks. I asked for a beer and a glass of water. The steward didn't listen to me and he just gave me
a beer. I didn't mind as the flight was full. They then served tea and coffee twice and the cabin
crew then went to the back of the cabin and stayed there until 20 mins before landing at Oslo.
Braathens service used to be alot better. But they still offer the best in flight service than any other airline in
Europe. Quite frankly I would give Braathens 4.5 out of 5. I would recommend them to anybody.
It a shame that they are been totally sucked into SAS by the end of 2004.
- by James O'Brien
Boarding commeced at 6:05pm for a departure of 6:15pm.
I knew the we were going to be delayed slightly. The
plane was quite new and comfortable 737-700. I was
seated in row 21A very good leg room. Braathens seem
to have upgraded their seats. All inflight reading
materials were in Norwegian. We departed Dublin 10
mins late. As soon as the seat belts sings were
switched off the cabin crew started the inflight
service straight away. The food came first as always
with Braathens it was 3 slices of Ham served with a
salad and dessert was a slice of apple pie with
custard. Hot rolls were also offered. The food was
exceptional very good quality. The cabin crew then
served one round of drinks. I asked for a beer and a
glass of water. The steward didn't listen to me and he
just gave me a beer. I didn't mind as the flight was
full. They then served tea and coffee twice and the
cabin crew then went to the back of the cabin and
stayed there until 20 mins before landing at Oslo.
Braathens service used to be alot better. But they
still offer the best in flight service than any other
airline in Europe. Quite frankly I would give
Braathens4.5 out of 5. I would recommend them
to anybody. It a shame that they are been totally
sucked into SAS by the end of 2004.
- by James O'Brien
I have made a comment before about Braathens they still are the very best airline in Northern Europe
but I am getting rather fed up of Braathens promising to update their english web page to the same
format as the new cool looking Norwegian page. They promised on their English web page in March 2003
that the English page will be updated shortly. What do Braathens mean by shortly half a year later
and the thing is still no updated. I tryed complaining about it and got no reply it seems that they
simply dont listen to complaints. I live in Dublin Ireland and most travel
agencies wont book
Braathens flights even though they fly direct from Dublin to Oslo. But still the service
offers is far better than SAS excuse for a service.
- by Mark Sharratt
I flew Braathens from Oslo to Longyerben and return. Very friendly staff
and all went smoothly despite bad weather in Tromso. A meal was served on every segment of the
flight which was simple but very good.
- by J O'Brien
I flew with Braathens from London Gatwick to Oslo in economy class and I found Braathens to be
superior to British Airways with whom I had used to get to Gatwick the same day. Gatwick airport was
brilliant good restaraunts and shops. But Braathens was the highlight of the day. The air stewards
were very good and it alsost seemed that they were standing beside you pampering you at all times.
A truly great experience. I will fly with Braathens any time to Norway.
- by David Ferrett
Flew from Oslo to Tromso and back. Satisfied with the airline, "no frills," but the refreshments
were good value for money. Staff at Oslo were helpful when I arrived without a ticket! Will be happy
to use them again.
- by Krister Carlson
Flying Braathens flight from
Stavanger to Amsterdam was a truly pleasant experience. Holding a
Business class ticket I was surprised over the service. Check in and boarding was
smoothly conducted. The aircraft was a Boeing 737-700 and I was offered a soft drink before take off. The seat next to me was
free - as promised on business class advertising. Food was very nice - a three course meal with the
possibilities of choosing espresso, capuccino, cafe latte or "ordinary"
coffee. Ice cream for dessert. The flying time was 1.5 hrs and we arrived prior to schedule. The flight
attendants were very friendly and observant. All in all a very pleasant flight.
If you experience any problems submitting comments on the above link, please use our general Feedback Page