bmi regional Passenger Reviews and bmi regional Customer Trip Reports

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Flew LBA to BRU at the beginning of May. Both flights on time, planes clean, efficient service. Would definitely use again. Unfortunately, our return flight was BMI regional's last flight into LBA so this route on longer exists.

Travelled between Bristol and Frankfurt with a family of 6. Ages ranged between 6 and 60. Service was faultless. Great service on outward and return flights. Fed and watered both ways at no extra charge. But the best bit was finding my suitcase was waiting for me in the baggage hall on my return to Bristol. The quickest passage through an airport ever.

LBA-BRU used several times recently. Convenient and excellent service but now I find it has been pulled with effect from a few weeks' time. Nothing about this on website - had to go through the dreaded call-centre process to find out why the online booking page offered no flights on my selected dates in June. Maybe sound commercial reasons but very poor show in not being upfront about this.

EDI to MAN, short flight with quarter-full Embraer 145. One flight attendant. Drinks and snack round for free including hot drinks and alcohol. Luggage very promptly arrived on reaching Manchester. Flight on time. No hesitation to use again. In-flight entertainment for this 40 minute flight not provided but unnecessary. Magazine in seat pocket.

Bristol - Aberdeen (day return!). Both outward and return flights departed on time. Flight attendant on both flights very pleasant and despite not being able to check in on-line, no queues at check-in desks either at Bristol or Aberdeen. Seating arrangement was 1-2 and very little space in overhead lockers but oversized cabin baggage was put in the hold and returned as you left the aircraft. Served a complimentary cheese and tomato chutney croissant on outward flight and choice of packet of savoury snacks or shortbread finger on return together with a drink. Only strange thing - on both flights the estimated flight time was not given by the captains!

EDI-ZRH. Impressed and would recommend: Check-in was quick and efficient by Servisair at EDI. Aircraft was an Embraer 145, and has a 1-2 seating arrangement. The fight was lightly-loaded at around 20 Pax out of a possible 49. Boarding was so so, Servisair - EDI appear to have a bad habit of gathering passengers and have them wait outside (in the cold!) until the flight crew are ready to receive them. (I have encountered this situation before at EDI on other carriers' flights). The flight departed early and a light snack was serviced on board by the cheerful cabin crew member. The Captain provided plenty of in-flight information and arrival at ZRH was around 20 minutes early. I would travel with bmir again. I have travelled with them before when they were a Star Alliance member. This is the only negative for me - the present lack of an airline alliance under the new owners/management. I hope they are working on this issue.

Really impressed with the service. Planes are really small, but it's a full service and the attendants are lovely. Edinburgh to Copenhagen and back. Flights were on time and smooth. No inflight entertainment. No issue though as its less than 2 hours. Website does says online check in which isn't true so it is old fashioned counter check in. They are sorting that though.

EDI-MAN return. Very impressed: aircraft was an Embraer 135 in both directions, with a 1-2 seating arrangement - almost like a private jet. Both flights were lightly-loaded, so check-in was quick at both Edinburgh and Manchester: boarding was fast (although airbridges could not be used because of the size of the aircraft), and one flight departed slightly early, with the other flight on time. In the air, sufficient space for hand baggage in the overhead bin, cheerful, efficient cabin crew member (only one because of the size of the aircraft), free hot drinks and biscuits, smooth flights both ways with plenty of information from the flight deck regarding routing and weather and estimated time of arrival. On arrival, bags delivered fast at both ends. As a business airline, they have made a good start: bmi regional have an all-jet fleet (unlike the competitor on this route), are cheaper than the competitor, and provide complimentary catering: I will certainly travel them again.

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